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Tanya Wilson at the Ottawa store in Canada was extremely helpful! So nice to use a local store in person or over the phone rather than calling a call center!
Very easy to understand. Very helpful. Barbara wasn’t preoccupied with other business and paid full attention to my queries. It was a pleasure workung with Barbara.
Janet was amazing! I was not happy with my previous experience with DB and she answered all my questions and went above and beyond! Thanks Janet!! You kept me a DB member!!
I am not very comfortable shopping for high priced items online….Taylor made it easy! Her patience helped me to understand the process and to feel comfortable about my purchase!
I have never actually bought anything here, but I have worked here several times for an outside contractor, and have been treated very well, very nice people here
Customer Service representative was responsive and answered my question promptly, but unfortunately it feels like Direct Buy is shrinking it services. Something that was previously offered before, is no longer offered. Disappointing.
I work with Iftikhar Afzal on a regular basis at the DB Markham location and really appreciate his professionalism and friendly customer service for the past several years. His is an important member of their team!
Barbara Campbell was very helpful. She noticed that one of the requested items had been assigned an incorrect delivery address and corrected the information promptly.
Barbara Campbell was extremely helpful. She was quick with finding the product I was looking for and the price was 50% less than I could find anywhere else online or in stores.
The customer service representative was courteous and charming. The process to renew was led by the rep in a paused and informative way.
It was a pleasure. Thanks
Yolande and the team at Direct Buy Markham location (Torbay Road) in Canada have gone above and beyond in their customer service! Thank you for such amazing service!
DirecctBuy is the place where you can buy quality stuff on manufacturers price and receive top class customer service
recently I had an issue So I emailed Marcia Gardner who promptly took care of it Thanks Marcia Gardner you are the best****
I worked with Tanya Wilson in Concierge Services. She was wonderfully helpful, knowledgeable about the product and a pleasure to deal with. Thank you Tanya.
Just got off the phone with Tanya Wilson for my local showroom and I have no idea why we didn’t join DirectBuy sooner. Since joining a few weeks ago we have received nothing but amazing service from everyone we have spoken with. Thank you DirectBuy!
The last 3 orders have just showed up without any notification of the delivery, I was told on the latest deliver that the LTL carrier would contact to make delivery but the item just showed up without any notification.
Barbara Campbell of the Canadian Concierge Shopping Desk was very helpful in finding the answer to my question and in getting an erroneous entry on the website fixed. Unfortunately, it was not the answer that I wanted to see, but it was accurate and at least the website is now correct. Oh well.
Little lady was very easy to work with. Helping to get me pricing and answering all my questions. The items she had no info on she sent in a request for info to the vendor.
Barbara Campbell was pleasant to deal with, clearly explained what my options were, very responsive to my request and timely in providing status feedback.
I have found the service with Direct Buy to be amazing. Very helpful in helping me find something that I was unable to source on my own (in stores or searching the internet). Highly highly recommend joining Direct Buy!
We wanted a price quote for an item that was not on the Direct Buy website, but was on the vendor’s website. Barbara was very quick in responding back to us. Thank you, Barbara.
I never got contacted with the information I requested about appliance purchases. I went on line and got them from Costco with zero delay.
I will not be renewing my membership. Service is poor and pricing is not better.
Freddy was very attentive and patient as we discussed my questions and options. He followed up promptly soon after with a status update on samples (not available) and direct links to the vendor.
redoing my bathroom and building a laundry room. many moving parts to make sure i get everything i need to complete the projects Barbara has been very helpful in getting me the info and putting through the order
I have had the pleasure of working with Sunita Panchal in DirectBuy . Sunita has acted in the most professional way and has been very fast at understanding our needs. Sunita responds in a prompt manner to all inquiries with us. She is a big reason why I still keep my membership with DirectBuy.
I contacted conciege service because I was having difficulty placing the order. The operator that I spoke to, Divya Behramji, was very helpful, polite and efficient. I got my order placed quickly and I was very happy with the service
A Direct Buy concierge named Romel R was very helpful in locating a purchase for me. I appreciated his courtesy and the efficient manner in which he carried out locating my item. Thanks for your dedication Romel. It was truly appreciated.
I am very happy with the price of the product and the service of the employee. But I’m disappointed it is taken 36 hours to get a response from the concierge service. Because of this long time it has cost me $50 more for my product as the sale has not ended.
Thank you direct buy for having such a knowledgeable and friendly rep. Janet was very helpful and addressed all my needs and concerns. Great job. I will recommend my family and friends.
Carla was very attentive and responsive to my request which was very time sensitive for my project to be successful. Carla got the job done! My sincere thanks to Carla .
Ron Wagner
Full disclosure: I am an employee. However, I am also a customer. First of all, DirectBuy has THE most engaged, on-shore customer service representatives of any company I’ve ever shopped with. That is a huge plus. The next thing is, of …
Great place to do all our one stop shopping at great prices! Divya Behramji from the Canada Concierge team was very responsive and addressed all my issues on my latest order.
Have had problems with DirectBuy in the past (hence 4 stars instead if 5) but using Jimmy Field with concierge service has been a pleasure. He has been courteous, efficient & quick !
Kevin Tysick is always very helpful. He answers all of my questions and is quick to respond and/or resolve any questions or issues. One day he stayed past his working hours in order to expedite my order. …
Pamela was responsive and professional. She was helpful and thorough during our interaction. She responded to my query in a timely manner, and I was very pleased with her work.
Carla O did an outstanding job getting my order corrected before it was sent to the manufacturer. I made the mistake and she fixed it.
Thanks for the excellent service.
Whenever I go to Direct Buy Markham ON location, I am blown away by Iftikhar Afzal’s excellent customer service. He is always ready to help with a big smile on his face. Today, when I went to buy Patio furnitures, as always, I was in awe as …
We had bought some product ,several years ago and they were able to follow up about. They did a thorough search. In the end we were unable to find the same thing, but it is appreciated that they took the effort to search.
I ABSOLUTELY cannot explain in words how happy I was made today with dealing with Iftikhar Afzal from DirectBuy Toronto. We have been designing our entire kitchen with a hired designer and today as we went in to order the appliances (which …
I prefer the old way of being able to visit the showroom whereby I could connect with the reps. My showroom was closed down. The nearest Showroom is further away from my home here in Wilmington, Delaware.
Huge fan of DirectBuy! Just reached out to their customer service and they (Victoria – Member Care Specialist) quickly replied with the information I needed and I made a resulting purchase because of their help. Saved hundreds ($$) as well! Thanks DirectBuy!
After a long and frustrating experience, none of which was the responsibility of Direct Buy, cancellation of my purchase and a refund was processed within hours, with courtesy and efficiency. Thank you Amy Li!
I had some technical questions concerning structural strength of several vanities Direct Buy was offering. Alex, the Member Care Specialist, was extremely helpful and even went out of his way to make sure I understood the process and timing in answering my questions. Very professional service!
R. W. Conlon
I needed help from the Concierge at DB, namely mattress and pillows. regarding choice of items recommended by my Practitioner. Marcia Gardner called me back and answered all my queries.She was very helpful.
They got back to me quickly and although I couldn’t the product I wanted I was offered an an alternative. Unfortunately that item will not fit in my space. I do appreciate the suggestion
The least ethical company i have ever dealt with. The sales team literally lied to me about the membership to trick me into buying it, and ever since, the company only repeats their legal obligation to provide a refund ended as of 3 days …
TOTAL SCAM!!! I would not rate DirectBuy with even an eighth of a star! I attended a “meeting” with the promise of $200.00 in dining and 2 airline tickets for two anywhere in the U.S. ~ I returned the “dinning cards” since you have to …
We ordered from DB Pelican Reef out door furniture, 2016, during
Hurricane IRMA we lost the feet off one chair. Contacted DB
and the replacement feet are being sent by Pelican Reef, no charge.
Excellent service from DB
I had ordered a Samsung refrigerator, but due to our recent move, I wanted it delivered to the new area’s warehouse. During the on-line purchase, I could not see ‘where’ I could indicate the new warehouse in our area, so I called DB, the …
The team at Direct Buy Markham are always very helpful and professional. I really appreciate dealing with them. In particular Romel Raghuraj, has been extremely accommodating in answering all my questions and helping me with any problems …
Pleasant Experience ordering furniture from the concierge service. Knowledgeable, patient and pleasant agent (Angela) answered all my questions and effeciently placed an order for me.
Great customer service with each experience. Tanya Wilson was very knowledgeable, helpful and patient with us when made our recent purchase of window coverings!
The Concierge Assistant provided excellent service for the information I was requesting. I received the reply in a timely manner. It has been very helpful. I will be using this service again. Thank you Jenifer. Great work.
I have been with Direct Buy for over 15 years. In the beginning, I was unsure, but with demise of brick and mortar stores, this is no different than any online buying. The prices are phenomenal and after a home remodel last year, I saved …
I work here: Great Place to work, especially if you like to eat… The Member Care department has tons of Food Days as well as the rest of the building. Great place for advancement; Membership is great as well, I have used it a few times …
I have been a member for 10 years and the pricing and service gets better all the time. Building a new house this year and pricing items now. Thanks to Kevin Tysick at the Ottawa club for helping us out with the design of our kitchen.
This place is a scam, a ripoff but has a ton of lawyers. My guarantee to anyone is that you will never save any money through direct buy. I was a member and even got a free extra year recently as part of some class action lawsuit …
We are very pleased with our new Cabico kitchen. We would like to thank Michelle Shao, designer, and her team, Stephen and John.
We also thank Kevin Tysick from Direct Buy for ordering and coordinating …
A great experience with Direct Buy especially Carla O. She is to be commended for excellent customer service- prompt responses, great suggestions, clear communication. Similar experience with Angela, and Clarissa. Appreciate all of their helpfulness.
We have always appreciated the associates help at Direct Buy, especially Tanya Willson’s. We have bought many blinds for our house using her recommendations.
If you are needing great customer service and exceptional concierge support at Direct Buy, Carla O is the shopping concierge who is the best. Exceptional follow-up and willingness to do the research to insure I was a satisfied customer with Direct Buy. Thank you Carla!
I am very satisfied with my purchase of Shade-O-Matic blinds through Ottawa Direct Buy. Tanya Willson was patient and helpful in walking me through the process, and answered questipns I had afterwards.
We just finished the process of purchasing and installing new kitchen cabinets and countertops through DirectBuy.. The experience was excellent. Kevin Tysick was very helpful and patient. He was instrumental in supporting the design and …
Terrible… delivery times are just horrendous
On top of that there is no message from customer service themselves , I had to followup repeatedly and each time delivery gets pushed back. Whereas the same product is available in local market…
I have been a memb er for several years they have alot of great stuff that we use everyday just cheaper. It is a little different without the showrooms anymore, but the concierge service is great! I had help from Jennifer B today and she …
Customer service is slow to respond
Delivery times are long and not clear when you order
Paid thousands of dollars to join and when that was fully paid, still paying a …
Was a little concerned going in(Direct Buy,Ottawa,Ontario)because I was ordering blinds for 17 windows(some large)
The choice in brands,types and colors can be overwhelming and making a mistake …
Tanya Willson was most helpful to us in selecting vertical blinds for our kitchen. She also went out of her way multiple times, and promptly, to obtain nformation on various dining sets that we were interested in purchasing. Her pleasant personality was also an asset!
This is going to be a long review but read until the end. I have been a member of DirectBuy for over 15 years now. So I have seen the business model go through various forms over the years. DirectBuy is what is states it is – it’s direct …
Great experience here. I worked with Tanya Willson previously – she was fantastic! Very responsive, knowledgeable and professional. Excellent quality, price and customer service. Thank you Tanya!
I have been a member of Direct Buy for many years. In the past three months, their customer service has gone down the tubes. I don’t get a response to emails. If I do get an answer, it says I’ll have a response in 24 to 48 hours and I …
Great service and quick response when dealing with Tanya Wilson. Shows me examples of blind fabric and color in room light then at a window view which is most helpful when trying to decide light %.
In the whole process from ordering to receiving the merchandise, Direct Buy has handled everything in the most professional manner. Thank you to the kind lady who helped me when my latest purchase was received broken. Everything was resolved in a timely manner.
We had a great experience getting appliances with the Project Coordinator. He was very helpful in researching what we were looking for, and helping us get even more savings with their savings guarantee. We look forward to getting to work with Rick more as we continue with our kitchen remodel!
The Agents at DirectBuy Ottawa are equally professional, knowledgeable and friendly. I especially enjoy working with Tanya Willson, she makes things rather simple on my behalf. I would definitely recommend a DirectBuy Membership for individuals planning or are in the process of undergoing major or minor renovations .
After being very disappointed with the online/email service, Colleen in the Edmonton location was great in helping deal with my issue. She went out of her way to resolve it as best as she could. Thank you!!
If you have an infinite amount of patience and no timeline, deadlines or expectations for the completion of your project, then Direct Buy is for you! After you place your order, don’t even try to get shipping updates or tracking info…
Pat Churcher on the concierge team was very helpful and professional. I really appreciate how the concierge sends emails but also picks up the phone and has live conversations with us; it’s that extra touch that makes Direct Buy stand out.
Thank you for your recommendations. I love the Hillsdale Milwaukee bed! I ordered it along with a dresser and nightstand that I found that match the cherry posts on the bed.
Terrible experience, asked for fabric samples a month ago and got sent leather. Called up asked for fabric samples again and operator said i,m sorry we will send out correct samples. 2 weeks later i still don’t have samples so i emailed …
Tania is amazing. Very patient, professional and very, very helpful. She took her time to explain and provided advice to us on many occasions when we recently purchased a few major items from DirectBuy. …
The staff members I’ve been dealing with in recent weeks are great. They’re patient with my questions and thorough in their explanations. Hats off team!
Marcia Gardner was the associate that help us through this order. She was professional, quick to provide the requested information on the product we were looking for. She replied promptly to our emails.
Thank you Marcia for all your help.
High quality products at great prices. Shopping is easy. Unfortunately it’s not possible to see the products prior to purchase, and returns are not possible, but if you know what you want, this is usually the least expensive way to get it.
This was a very informative quote – Michelle even included a picture of the sectional layout to ensure that I ordered correctly. I will place the order as soon as I see the two colors together and can make a decision.
This is my second time to become a member with Direct Buy. The first time (2009) was after a fire in my house. In 2009, there were store fronts and local vendors which was helpful for building materials; however, I saved a lot of money. …
My contact for my order was BARBARA CAMPBELL… She was very fast and efficient getting the order done… always super polite and gave me all the info I needed and answered all my questions.. I have placed a lot of orders through Direct Buy …
Very pleased with the timeliness of the service and the support in completing my order. Barbara was terrific – professional, responsive and very helpful. Was able to purchase the hardware I wanted at a fraction of the cost.
Overall my wife and I are disappointed with direct buy. Their followup is poor and their customer service is poor. Its been over 19 weeks and counting for an order. They went bankrupt once and with the service they are offering they are …
I have had several rather poor experiences in the past, but today Marcia Gardner was a pleasant surprise. Understood everything I was trying to do and she executed a new purchase order to tie in with an existing one efficiently and professionally. Thanks!
I really like online shopping. However, every time I try to shop at DirectBuy, something in the site prevents me from doing what I want. This time, one on the items didn’t have a button I could click to add it to my cart. So, like I do …
We ordered window coverings and our sales rep (Tanya Willson) was very helpful and responded quickly to our questions and in providing a quote. We saved quite a bit going through DB.
Michelle and others I have spoken with at Direct Buy are always very pleasant and readily available to help. DB personnel respond efficiently to
my requests regarding samples and orders. I am very satisfied!
We’ve been using Direct Buy for over 15 years. There are things that don’t always go smoothly but end up working out OK. Such is life. Nothing is perfect. HOWEVER, on our last order, that had some shipping issues, we had the pleasure of …
Our Concierge Shopping Agent was very courteous and professional in helping us place our order for the Kitchen Aid item we wanted to purchase. The service was very much appreciated. Thank you Angela!
I ordered stuff in May of this year and half the stuff didn’t even show up! I don’t understand the problem. I had to cancel all the rest of my orders cause a lot got lost or misplaced. I cannot understand what is happening! If this is what I have to look forward to then why have a membership!
Canadian Concierge Service is the BEST! After years of membership we were tentative about the closing of our area showroom, but I can honestly say we have had nothing but the best customer service as we navigated our way through a major …
I am doing a complete remodel of my downstairs, have saved a very substantial amount on appliances, tile, flooring, plumbing fixtures, furniture and decor. I have been a Direct Buy member for about 10 years. The savings on the kitchen …
Tanya Wilson was wonderful to work with. She is very knowledgeable around window coverings. She is quick to respond and always a pleasure to work with. If you are looking at adding some window coverings to your home, she is your go to and you are guaranteed a good experience!
Tanya Wilson was so helpful finding a coordinating window sheer that matched the now discontinued set throughout my home. She was knowledgable and answered questions right away. Thanks Tanya.
Great experience today with our service concierge Judy D., who was very diligent about looking up all our selections and ensuring our quote would be correct. She was also instrumental in procuring fabric samples for us so we will know …
I don’t think there’s enough word in my vocabulary to describe how well the concierge representative ” Carla O” take time to listen and understand exactly what I’m looking for. Wow this is privilege plain and simple!!!
I built a new house and used Direct Buy to purchase: lighting, closet system, garage system, faucets, appliances, window coverings, ceiling fans. It has saved me thousands!! The closet system alone was $5,000 LESS than a similar system I …
Amy was very professional in assisting me with the opportunity to secure an item on Direct Buy to complete my set. Amy in turn had told me never to leave my visa number in an email to anyone in future. Amy told me our conversation would …
What a wonderful shopping experience with Direct Buy – Thank you so very much Laura P. for all your help -gathering information, pricing, and helping to plan my room!! You were wonderful throughout the process & I really appreciate how you …
I’ve been a member of Direct Buy for 7 years and savings have always been good and great on some. Been in Member in Moncton, Mississauga, and now Ottawa. Staff in Ottawa is always pleasant to work with and very helpful. A big tank you to …
We ordered kitchen appliances and cabinetry, used the kitchen design team plus ordered Christmas cards from Direct Buy through their concierge services.
Every remodel is going to have challenges; but none of our challenges stopped …
I asked on November 24 for help with an order that was entered with the wrong shipping address less than 24 hours before. I was told they contacted the vendor and were waiting for a response. After asking DB to follow up twice, finally on …
I just ordered some fixtures for my bathroom and Karen was absolutely wonderful. She researched my items from the manufacturer and gave me awesome prices. She was always positve and friendly. What a great representative for your company.
I’ve been a member for 17 years. The company had changed owner ship a few times. While I miss the in-person option for shopping, (during COVID-19 that option would have been a non-option), I have found the Concierge Department helpful. …
We have had a fantastic experience with Direct Buy. Everyone that we have dealt with in the concierge service was informed, helpful, and went out of their way to make sure our experience was first class. The best part is we have furnished …
I have worked with Concierge shopper Nichole S. on several purchases. She is always prompt to respond to questions and provide quotes. Her attitude and attention to detail related to following up on open questions is second to none.
The business lists many vendors but does not have access to all the vendors products. I have been waiting three months for delivery of ordered item. The business adds that the vendor may not approve a refund for cancelation; no problem, I will then go directly through my credit card company.
I love dealing with DirectBuy since they’ve changed the way members can inquire about pricing & delivery through their Concierge shopping. The local customer service has improved considerably as well. I had the pleasure of dealing with …
I have had a direct buy membership for almost 10 years now, my direct buy membership has been the best purchase I believe I have ever made! In fact I upgraded my membership 2 years ago to platinum with travel benefits. Since upgrading we …
This will be the second time I’ve purchased with directbuy. The first time was ok. This time has been horrible. No updates on delivery and after 6 weeks of waiting the shipping coordinator indicated the item may be lost. Hard to tell …
Tanya Wilson was very helpful working with my wife and I to get black out blinds for our bedrooms. She was great at asking questions and providing valuable insight to make sure the product fit our needs (no cords in the children’s room). …
I recently ordered blinds by email since I was not able to visit DirectBuy in person because of Covid-19. Tanya Willson was very helpful and thorough with giving me some quotes and guiding me through the whole purchase process. I am looking forward to receiving them soon and getting them installed. Thanks Tanya.
I’ve belonged to DirectBuy for 20 years. I’ve purchased a lot at times a just few items at others. This past experience has been one of my worse ones yet. I’m not being kept informed, I’m not getting answers and my pricing has been …
Just purchased a bunch of blinds, with the help of Tanya Willson from Direct Buy in Ottawa. This lady is amazing, she knows her stuff and was so helpful in helping us choose the right blinds for our home . …
My Direct Buy concierge was professional, pleasant , responsive and gave me exactly the information I needed to make my decision. What a treat to have small town service in an online environment. Well done Direct Buy.
Having been a member for over 15 years I was extremely disappointed with their customer service recently. Placed an order in Feb and was told to expect delivery in late April or May. A partial shipment did arrive in April, but for each …
My experience ordering products from Direct Buy through the Canada Concierge Shopping has been for the most part very good. I find it very helpful to be able to request pricing on products. The response time for replies is excellent. One …
Shout out to Barb Campbell 😊 (Canadian agent 🇨🇦🇨🇦🇨🇦)
Thank you for your kindness. You made our shopping experience wonderful. Thank you for helping us change our pick up location. Because of Covid-19, we cannot leave our Province. Thank you again. Hugs …
We absolutely LOVED Amanda Roccaforte!! We did not have a great experience to start off with in helping to get someone to assist with interior design of a brand new home but she totally came in and saved the day!! We didn’t always see eye …
Purchased several interior blinds, varying sizes, fabric, styles and so on. Tanya Wilson from DB Greater Ottawa was provided excellent service! I recently received final order for two outdoor blinds, and again Tanya came thrpugh. No easy …
Outstanding service by Amanda R. in Direct Buy’s Project Coordination Team. I’ve worked with Direct Buy on various home improvement and new home construction issues for more than a decade. Always great value and great service — Amanda R. has gone above and beyond! Five stars all around.
It was a pleasure to speak with Tanya Willson to arrange delivery of our large long awaited appliances shipment. Her service was confident, friendly and knowledgable and with topnotch results! Thank you, Tanya.
I knew Direct Buy didn’t handle GE appliances but I was inquiring if a particular feature that GE offers could be found on a brand Direct Buy handled. They did not respond to that question. Also they were supposed to give me the 3 names …
Very glad I contacted Concierge Shopping vs. ordering online. Did not realize that I could apply a further member discount (first time ordering thru DBuy). Hubby & I pleased that we have saved considerable amt. of $$ with today’s purchase. …
I ordered the wrong faucet and did not realize until the next day. I called Direct Buy and talked to the customer service representative Barbara Campbell. She was able to cancel the faucet and reimburse my credit card without any problems or delays. Very happy with the service I received. Thanks again Barbara.
As long time members of Direct Buy here in Ottawa, we are so happy with the service we receive at Direct Buy. Special mention to Tanya, a Direct Buy associate who always goes above and beyond is so knowledgeable. We’ve been working with Tanya for years.
Amy Li was very helpful and apologetic regarding my situation .
If not for her outstanding customer service I would consider canceling my membership of 12 years. …
The most recent service we have received has not been good. They used to be great to work with. They have closed several showrooms starting in 2018 and the concierge support was supposed to replace this. When we have used this service, they …
The service was very bad. First of all it took a very long time to get a response. In the qoutation the agent made a mistake and gave me wrong model, which I had to correct. Finally after getting the quotation I noticed she did not provide …
I have clearly (in writing) specified my pick up location and the order was not written correctly.
Also, while I enjoy the occasional good discount, Directbuy seems to upcharge …
We have just moved into the new house and deciding what to do for blinds for 23 windows is such a difficult task. After shopping around, we decided to go with Shade-O-Matic via DirectBuy. Special thanks to Tanya Willson (DirectBuy of …
Tanya Willson was a pleasure to deal with, she was helpful, knowledgeable and efficient. She negotiated a very favorable solution to my problem. Thanks Tanya.
Extremely impressed with Carla O from concierge services with her knowledge and helpful advise in my purchase of my new office furniture. I’m hopeful that I will be able to work with her on my future purchases. …
Unbelievable! Trying to order a MOEN garbage disposal Model#EX75C. Price quoted is 30% more than if I drove to HD and picked it up now or ordered online from A__zon with free shipping and delivery in 5 days.
We really enjoy directbuy with the savings
however we have had extreme issues with appliance delays from KitchenAid and other issues with getting the stuff we ordered since the pandemic. …
I have dealt with Tanya Willson both in the showroom and via email and online. She is an absolute pleasure to work with and as always gone above and beyond to help me with product selection and the ordering process. She is definitely one of the reasons I enjoy my Direct Buy membership.
Barbara Campbell Was amazing to deal with and worked very hard to obtain our order in a timely fashion. She was very friendly, attentive and courteous. It was a pleasure speaking with her and it is because of customer care personnel like her that I remain a member.
Tanya Willson helped me with my window treatment and she was amazing. She was very knowledgeable, helpful and explained very clearly all my options. Highly recommend Tanya!
Every time I call for assistance I get my questions answered quickly and to my satisfaction. The Concierge team is great. Thank you for all your help in my purchasing decisions.
Contacted DirectBuy for flooring and countertop vendors. Barbara Campbell was the Concierge Shopping Agent and was delightful to work with. She responded quickly to my request and is available to me when I need her in the future. Can’t say enough good things about all of the offerings at DirectBuy.
Great service, Barbara Campbell went above and beyond to accommodate us with finding items for our home renovation project. We had numerous quotes and the prices were quite a bit better than retail even after delivery and any fees. The …
I’m very tired 11 year member of the CONSTANT hassle. I send a detailed request with an attachment (literally painted a picture) and still the concierge service can’t comprehend what I’m asking for. I truly hate complaining but honestly, …
Just wanted to say that Tanya Wilson of DirectBuy Ottawa has been awesome in helping us source, price and purchase a wide range of items needed for our current renovation project. …
I received exceptional service from concierge shopping agent Barbara Campbell. When the sectional I was inquiring about was not available, she was able to provide me with a couple of alternates. I ultimately purchased one of them and again she was very thorough in processing my order very quickly.
We are preparing for a major renovation of our home. I have requested assistance to obtain samples. The concierge group is very helpful and specifically for this project I have been assisted by Barbara Campbell …
I dealt with Tanya Wilson who was extremely pleasant and helpful. She had my problem resolved very quickly and was very professional in dealing with my issue. Thank you Tanya!
I appreciate your time helping us with Quality Products. The Beddings we sleep relaxed and comfortable. The Microwave is the best. Thanks for Serving Us! The Shaw Family
We worked with Tanya Wilson to order blinds and we had a great experience. She was responsive and we were able to get exactly what we wanted. They are even able to ship them directly to us, which is fantastic. I wouldn’t hesitate to …
Excellent value. Extensive choice. Great customer service. Direct Buy has saved me tens of thousands of dollars with my home renovations. I needed assistance with a prior order today and Marcia Gardner of Direct Buy was able to fully …
Amanda has been a pleasure to work with. We are doing almost a whole house remodel and Direct Buy’s selection can be overwelming! She is very knowledgeable on Direct Buy’s manufacturers, product lines and had great suggestions for me to check out!
We are in the process of refreshing our home and had a number of email communications with the DB team . We received prompt responses from the Concierge Agent (Jan M.) which were very helpful in our decision making. An especially big …
I ordered hardware for my kitchen and bathroom cabinets. They arrived 2 days later and are exactly what I wanted. I also saved almost 50% off of the cheapest price that I could find anywhere on line.
Barbara Campbell was a pleasure to deal with. She handled the changes to my quote and processed my payment to get the order sent of to the manufacturer. She also assisted me with my questions concerning ordering blinds for our home and sent …
We are currently sourcing materials for a large renovation. DirectBuy has amazing prices that could not be matched anywhere else. Barbara Campbell, from their concierge department, has been extremely helpful in pricing items and arranging …
Barbara from the Direct Buy concierge service has been very helpful, pleasant to deal with & easy to work with. Thank you to her for her support. We have benefited from our experience with Direct buy concierge service.
The customer service representative Tanya Willson was professional and knowledgeable. I was on the fence about purchasing the Samsung 75 inch Neo Qled TV, but Tanya’s patience and understanding allowed me to take my time and make a …
I just purchased a membership and the sales associate recommended that for my first order I order through the concierge. I had a fantastic experience, Barbara Campbell answered all my questions and she was very professional and patient. I …
Barbara was amazing as are all your service agents. I requested a flooring sample before purchasing a large order and within minutes my request was processed and the sample will be sent to my home! Thanks for continuing to employee agents who understand our needs and Direct Buy’s vendors!
I had placed an order for cabinet pulls and realized a few days later I had missed two for the cabinets over my fridge. I called Direct Buy customer service and Barb Campbell was very helpful. Very soon after my call I had another order for the two additional handles. Thank you for your help Barb.
Carla O has been very helpful. I have used the on line ordering process many times and never had a problem with it till I tried this time. I entered a “ship to” address and when I finalized the order the confirmation came back showing my …
What a star employee you have in Barbara Campbell, concierge agent in Toronto. We had an urgent request to cancel a home improvement product that was 5 months on order with no arrival date in site to exchange it for a product in stock. The …
I arranged to have a newly purchased item delivered from the warehouse to my hone today. It was so easy and cost effective. Barbara Campbell helped me out and was super friendly and efficient in getting it arranged for me. Thank you for the great service Barbara.
We have had the pleasure of dealing with Tanya for the past 2 weeks to order some window blinds. She was professional, knowledgeable, and showed patience in getting all the details right. The only negative is no reflection on Tanya but …
Thank you for getting back to me. I hate that you have lost some of my favorite vendors. There were so many more products/suppliers available when DirectBuy had the clubs where you could go into the showroom and pull a favorite catalog …
Our experience with Tanya Wilson under Direct Buy Concierge for Maxxmar blinds has been extremely satisfactory. Tanya provided us with all the required information that we needed for motorized blinds. She is knowledgeable and patient with all the questions, and prompt in responding to emails. We are looking forward to get our blinds.
Tanya W. was amazing to deal with, helped me with my order from start to finish, and answered all my questions. She was friendly, knowledgeable, professional, and helpful; all attributes which were appreciated today. Having such a wonderful concierge enhanced my shopping experience!
I had the pleasure working with Amanda to help me through a total renovation of my master bathroom. Her expertise was so helpful! I started with giving her the vision of what I wanted my bathroom to look like. Sent her pictures for …
I have been waiting for a purchase to arrive. The communication has previously been lacking. I talked to Tanya Willson and she cleared the matter up and found the item had been filled and shipped. Kudos that someone at this organization is on the ball. Thank you again Tanya.
I have been a DirectBuy member for many years. I have always been happy with the service I have received. I recently ordered hardwood flooring from a DirectBuy supplier, but needed help with some flooring accessories that I could not see …
The response to my email was very prompt. When I requested a revision, it was also very prompt. All of this was done in a matter of a few hours. The concierge was Barbara Campbell.
When I call to join I was told that I could just reinstate my membership and that it would be about $500 ( I for get the exact amount) and that I would receive a $300 credit on my first order. A quick “magic” button was sent to get to the …
Barbara Campbell, excellent customer service.
In fact, my entire Direct Buy experience has been stellar.
I am in the middle of a large home reno project and have saved considerable …
Barbara Campbell at Directbuy is fantastic – helpful, courteous, and responsive. I love Directbuy, it’s make purchasing things make sense for our family – without the insane retail pricing. Would highly recommend becoming members.
Tanya- the employee was excellent. She responded to questions in a timely manner and with detailed answers. She did an excellent job with the limitations that were causing obstacles. Meaning, it was difficult to order the window shades …
DB offered excellent service in placing an order with my blinds. Tanya Wilson was great. She answered all my questions via virtual consultation and was quick to provide solutions that fit into my budget.
I am very pleased with the support I received from Barbara Campbell. She worked quickly in dealing with getting me a quote and details on the merchandise. Great customer service
When Direct Buy was local, it was great. Since they have moved out of the area the experience has declined. We used to be able to see what the general discount was when we looked on the website. Now, to see if we are even saving, we have …
I recently ordered window blinds for three houses through Tanya Willson at DirectBuy. All the measurements were processed into the order as efficiently as possible and I am looking forward to the arrival of this cost effective window solution. Cheers. Greg Walker
Had issues with different delievery dates from Ashley’s from Oct.26 to Nov.3 and than Dec.22. Contacted Barbara Campbell and 24 hrs later recieved email stating my items were shipped.
Called in today to check on my order and Marcia Gardner promptly got back to me with information regarding expected delivery. The news was very good as the delivery date is sooner than what was originally quoted.
Having inadvertently ordered a bedroom set two times from the same company, I reached out to Direct Buy to see if I could return the second set. Tashell returned my email and said she would look into the situation. The furniture company …
Horrible, worst service ever. Tried to order a steamist and after many attempts to pay for it through the pay link ended in error after error. Called and paid over the phone. Two weeks later they canceled my order because someone entered it …
Great assistance with my order to ensure the order and delivery was correct. Barbra Campbell went beyond her duties on checking the order and caught a delivery error which was missed by myself. Thanks for the great assistance
Barbara Campbell at DirectBuy was wonderful to work with when enquiring about products and shipping. DirectBuy was less expensive than the retail store we were thinking about to buy our appliances from.
As always working with Direct Buy and especially Tanya Willson made buying our battery-operated roller blinds an easy and stress-free process. A big thank you to Tanya for her professionalism and excellent customer service yet again!
Have had our membership for many years. Buying for so much less than even the big box stores. The concierge service they offer is especially helpful, thanks to Amy Li on our latest purchase as we had ordered a beverage fridge that was not …
Our experience with the DirectBuy Concierge Shopping Team has been fantastic and helpful. The team has been very supportive and timely not to mention the great savings are getting vs. buying retail. Amazing experience!
Tanya Wilson at the Ottawa store in Canada was extremely helpful! So nice to use a local store in person or over the phone rather than calling a call center!
Always happy to deal with Tanya – offering excellent customer service every time. Gold standard.
Dealing with Barbara Campbell as my Concierge Shopping Agent was a pleasure. She answered all questions and got back to me right away.
Very easy to understand. Very helpful. Barbara wasn’t preoccupied with other business and paid full attention to my queries. It was a pleasure workung with Barbara.
Janet was amazing! I was not happy with my previous experience with DB and she answered all my questions and went above and beyond! Thanks Janet!! You kept me a DB member!!
Can’t beat the prices.. people are really friendly. Not what the old reviews were like. …
Good communication with Barbara Campbell. Git the information I needed within a day!
Barbara Campbell was very helpful and contacted me right away!
Iftikhar, as always, was very helpful in processing my door order. So nice to have him process it then call me back to get the payment. Easy! Thx.
Process was incredibly easy and Barbara Campbell provided amazing assistance in working through the order and providing updated pricing.
Great experience ordering Kitchen Aid appliances with Iftikhar Afzal. Fast, easy and I saved thousands of dollars off posted retail prices.
I am not very comfortable shopping for high priced items online….Taylor made it easy! Her patience helped me to understand the process and to feel comfortable about my purchase!
I have never actually bought anything here, but I have worked here several times for an outside contractor, and have been treated very well, very nice people here
Customer Service representative was responsive and answered my question promptly, but unfortunately it feels like Direct Buy is shrinking it services. Something that was previously offered before, is no longer offered. Disappointing.
Great efficient service. Thx and will purchase again in future
Irena Calvo provides exceptional customer service! Her help was invaluable in assisting me to find the right flooring solution.
I work with Iftikhar Afzal on a regular basis at the DB Markham location and really appreciate his professionalism and friendly customer service for the past several years. His is an important member of their team!
Our experience was wonderful. Tanya Wilson in the Ottawa office worked with us and helped us with all our purchases.
Barbara Campbell was very helpful. She noticed that one of the requested items had been assigned an incorrect delivery address and corrected the information promptly.
Concierge support and specifically Divya Behramji was extremely helpful. Good products at a good value.
Barbara Campbell was extremely helpful. She was quick with finding the product I was looking for and the price was 50% less than I could find anywhere else online or in stores.
Thanks to Tanya Willson for helping out with our window covering order. Her responses were timely and professional. Great customer service!
The customer service representative was courteous and charming. The process to renew was led by the rep in a paused and informative way.
It was a pleasure. Thanks
Barbara was excellent to deal with and was very helpful. Fantastic job and great attitude especially in these trying time. Keep up the great work 👍 …
Yolande and the team at Direct Buy Markham location (Torbay Road) in Canada have gone above and beyond in their customer service! Thank you for such amazing service!
DirecctBuy is the place where you can buy quality stuff on manufacturers price and receive top class customer service
recently I had an issue So I emailed Marcia Gardner who promptly took care of it Thanks Marcia Gardner you are the best****
Carla’s support was outstanding. She went the extra mile to take care of a fairly complicated situation and really delivered. Thanks Carla!
Amy Li was pleasant to speak to, and she quickly found answers to several questions I had regarding new and older orders. Thanks Amy.
Marcia Gardner has been amazing – she’s fast and has found everything I’ve asked for. Thanks!
I worked with Tanya Wilson in Concierge Services. She was wonderfully helpful, knowledgeable about the product and a pleasure to deal with. Thank you Tanya.
Just got off the phone with Tanya Wilson for my local showroom and I have no idea why we didn’t join DirectBuy sooner. Since joining a few weeks ago we have received nothing but amazing service from everyone we have spoken with. Thank you DirectBuy!
Barbara Campbell was very helpful. I wasn’t made aware of a credit l had by my club. I’m sincerely grateful.
The last 3 orders have just showed up without any notification of the delivery, I was told on the latest deliver that the LTL carrier would contact to make delivery but the item just showed up without any notification.
I just ordered blinds today and dealt with Tanya Wilson. She is always amazing to deal with ! Barbara
Barbara Campbell of the Canadian Concierge Shopping Desk was very helpful in finding the answer to my question and in getting an erroneous entry on the website fixed. Unfortunately, it was not the answer that I wanted to see, but it was accurate and at least the website is now correct. Oh well.
Little lady was very easy to work with. Helping to get me pricing and answering all my questions. The items she had no info on she sent in a request for info to the vendor.
Barbara was amazing! She helped answer all of my question and was just very patient and so nice. Can’t recommend DirectBuy enough 🙂
Barbara Campbell was pleasant to deal with, clearly explained what my options were, very responsive to my request and timely in providing status feedback.
Tanya Willson was a pleasure to deal with! She heard my concerns, addressed them and was professional. Thanks for the help Tanya.
I have found the service with Direct Buy to be amazing. Very helpful in helping me find something that I was unable to source on my own (in stores or searching the internet). Highly highly recommend joining Direct Buy!
We wanted a price quote for an item that was not on the Direct Buy website, but was on the vendor’s website. Barbara was very quick in responding back to us. Thank you, Barbara.
Very Happy dealing with Barbara Campbell on the phone she was amazing and very fast to help me out very organized!
Tanya Wilson was fantastic! Quick and helpful. Easiest purchase ever!
Kevin Tysick was great to deal with. His knowledge of kitchen cabinetry really helped to make the design process a positive and fun experience.
I never got contacted with the information I requested about appliance purchases. I went on line and got them from Costco with zero delay.
I will not be renewing my membership. Service is poor and pricing is not better.
i have been a member since 2002 and must say with the savings guarantee I have gotten very high quality items at the lowest prices of anywhere.
Online order is easy, and the customer support is very responsive. The customer support agent, Amy Li, made all the processes very easy.
Freddy was very attentive and patient as we discussed my questions and options. He followed up promptly soon after with a status update on samples (not available) and direct links to the vendor.
redoing my bathroom and building a laundry room. many moving parts to make sure i get everything i need to complete the projects Barbara has been very helpful in getting me the info and putting through the order
I have had the pleasure of working with Sunita Panchal in DirectBuy . Sunita has acted in the most professional way and has been very fast at understanding our needs. Sunita responds in a prompt manner to all inquiries with us. She is a big reason why I still keep my membership with DirectBuy.
I contacted conciege service because I was having difficulty placing the order. The operator that I spoke to, Divya Behramji, was very helpful, polite and efficient. I got my order placed quickly and I was very happy with the service
A Direct Buy concierge named Romel R was very helpful in locating a purchase for me. I appreciated his courtesy and the efficient manner in which he carried out locating my item. Thanks for your dedication Romel. It was truly appreciated.
I am very happy with the price of the product and the service of the employee. But I’m disappointed it is taken 36 hours to get a response from the concierge service. Because of this long time it has cost me $50 more for my product as the sale has not ended.
Thank you direct buy for having such a knowledgeable and friendly rep. Janet was very helpful and addressed all my needs and concerns. Great job. I will recommend my family and friends.
Carla was very attentive and responsive to my request which was very time sensitive for my project to be successful. Carla got the job done! My sincere thanks to Carla .
Ron Wagner
Full disclosure: I am an employee. However, I am also a customer. First of all, DirectBuy has THE most engaged, on-shore customer service representatives of any company I’ve ever shopped with. That is a huge plus. The next thing is, of …
Divya Behramji was the agent who assisted us. She was very kind and knowledgeable, and sent us the information we needed to make an informed decision.
Great place to do all our one stop shopping at great prices! Divya Behramji from the Canada Concierge team was very responsive and addressed all my issues on my latest order.
Have had problems with DirectBuy in the past (hence 4 stars instead if 5) but using Jimmy Field with concierge service has been a pleasure. He has been courteous, efficient & quick !
Kevin Tysick is always very helpful. He answers all of my questions and is quick to respond and/or resolve any questions or issues. One day he stayed past his working hours in order to expedite my order. …
Pamela was responsive and professional. She was helpful and thorough during our interaction. She responded to my query in a timely manner, and I was very pleased with her work.
Carla O did an outstanding job getting my order corrected before it was sent to the manufacturer. I made the mistake and she fixed it.
Thanks for the excellent service.
Direct buy has sure step on there service. Barbara was very efficient in replying and corresponding to my emails
Whenever I go to Direct Buy Markham ON location, I am blown away by Iftikhar Afzal’s excellent customer service. He is always ready to help with a big smile on his face. Today, when I went to buy Patio furnitures, as always, I was in awe as …
We had bought some product ,several years ago and they were able to follow up about. They did a thorough search. In the end we were unable to find the same thing, but it is appreciated that they took the effort to search.
I ABSOLUTELY cannot explain in words how happy I was made today with dealing with Iftikhar Afzal from DirectBuy Toronto. We have been designing our entire kitchen with a hired designer and today as we went in to order the appliances (which …
Total scam! Only high end products nothing mediocre for middle class. Sucked us into membership and then closed local store!
I prefer the old way of being able to visit the showroom whereby I could connect with the reps. My showroom was closed down. The nearest Showroom is further away from my home here in Wilmington, Delaware.
Huge fan of DirectBuy! Just reached out to their customer service and they (Victoria – Member Care Specialist) quickly replied with the information I needed and I made a resulting purchase because of their help. Saved hundreds ($$) as well! Thanks DirectBuy!
After a long and frustrating experience, none of which was the responsibility of Direct Buy, cancellation of my purchase and a refund was processed within hours, with courtesy and efficiency. Thank you Amy Li!
I had some technical questions concerning structural strength of several vanities Direct Buy was offering. Alex, the Member Care Specialist, was extremely helpful and even went out of his way to make sure I understood the process and timing in answering my questions. Very professional service!
R. W. Conlon
I needed help from the Concierge at DB, namely mattress and pillows. regarding choice of items recommended by my Practitioner. Marcia Gardner called me back and answered all my queries.She was very helpful.
They got back to me quickly and although I couldn’t the product I wanted I was offered an an alternative. Unfortunately that item will not fit in my space. I do appreciate the suggestion
The least ethical company i have ever dealt with. The sales team literally lied to me about the membership to trick me into buying it, and ever since, the company only repeats their legal obligation to provide a refund ended as of 3 days …
TOTAL SCAM!!! I would not rate DirectBuy with even an eighth of a star! I attended a “meeting” with the promise of $200.00 in dining and 2 airline tickets for two anywhere in the U.S. ~ I returned the “dinning cards” since you have to …
We ordered from DB Pelican Reef out door furniture, 2016, during
Hurricane IRMA we lost the feet off one chair. Contacted DB
and the replacement feet are being sent by Pelican Reef, no charge.
Excellent service from DB
I had ordered a Samsung refrigerator, but due to our recent move, I wanted it delivered to the new area’s warehouse. During the on-line purchase, I could not see ‘where’ I could indicate the new warehouse in our area, so I called DB, the …
The team at Direct Buy Markham are always very helpful and professional. I really appreciate dealing with them. In particular Romel Raghuraj, has been extremely accommodating in answering all my questions and helping me with any problems …
Pleasant Experience ordering furniture from the concierge service. Knowledgeable, patient and pleasant agent (Angela) answered all my questions and effeciently placed an order for me.
Great customer service with each experience. Tanya Wilson was very knowledgeable, helpful and patient with us when made our recent purchase of window coverings!
Barb is such a pleasure to deal with .. she goes the extra mile to find the product that you are looking for.
The Concierge Assistant provided excellent service for the information I was requesting. I received the reply in a timely manner. It has been very helpful. I will be using this service again. Thank you Jenifer. Great work.
Barbara Campbell was very helpful in completing our inquiry and purchase. I would highly recommend her.
I have been with Direct Buy for over 15 years. In the beginning, I was unsure, but with demise of brick and mortar stores, this is no different than any online buying. The prices are phenomenal and after a home remodel last year, I saved …
I requested pricing and samples. The response time was prompt and the information was complete and very helpful. Excellent customer service!
I work here: Great Place to work, especially if you like to eat… The Member Care department has tons of Food Days as well as the rest of the building. Great place for advancement; Membership is great as well, I have used it a few times …
I have been a member for 10 years and the pricing and service gets better all the time. Building a new house this year and pricing items now. Thanks to Kevin Tysick at the Ottawa club for helping us out with the design of our kitchen.
This place is a scam, a ripoff but has a ton of lawyers. My guarantee to anyone is that you will never save any money through direct buy. I was a member and even got a free extra year recently as part of some class action lawsuit …
We are very pleased with our new Cabico kitchen. We would like to thank Michelle Shao, designer, and her team, Stephen and John.
We also thank Kevin Tysick from Direct Buy for ordering and coordinating …
Tanya Wilson was very patient with all my changes and knew the product very well. She made good recommendations on technical details. Thank you!
A great experience with Direct Buy especially Carla O. She is to be commended for excellent customer service- prompt responses, great suggestions, clear communication. Similar experience with Angela, and Clarissa. Appreciate all of their helpfulness.
We have always appreciated the associates help at Direct Buy, especially Tanya Willson’s. We have bought many blinds for our house using her recommendations.
Tanya Willson has been helping me with my DirectBuy purchases for many years. She is the reason I stay. Thank you Tanya for going above and beyond.
If you are needing great customer service and exceptional concierge support at Direct Buy, Carla O is the shopping concierge who is the best. Exceptional follow-up and willingness to do the research to insure I was a satisfied customer with Direct Buy. Thank you Carla!
I am very satisfied with my purchase of Shade-O-Matic blinds through Ottawa Direct Buy. Tanya Willson was patient and helpful in walking me through the process, and answered questipns I had afterwards.
We just finished the process of purchasing and installing new kitchen cabinets and countertops through DirectBuy.. The experience was excellent. Kevin Tysick was very helpful and patient. He was instrumental in supporting the design and …
Terrible… delivery times are just horrendous
On top of that there is no message from customer service themselves , I had to followup repeatedly and each time delivery gets pushed back. Whereas the same product is available in local market…
I have been a memb er for several years they have alot of great stuff that we use everyday just cheaper. It is a little different without the showrooms anymore, but the concierge service is great! I had help from Jennifer B today and she …
Customer service is slow to respond
Delivery times are long and not clear when you order
Paid thousands of dollars to join and when that was fully paid, still paying a …
Was a little concerned going in(Direct Buy,Ottawa,Ontario)because I was ordering blinds for 17 windows(some large)
The choice in brands,types and colors can be overwhelming and making a mistake …
Tanya Willson was most helpful to us in selecting vertical blinds for our kitchen. She also went out of her way multiple times, and promptly, to obtain nformation on various dining sets that we were interested in purchasing. Her pleasant personality was also an asset!
This is going to be a long review but read until the end. I have been a member of DirectBuy for over 15 years now. So I have seen the business model go through various forms over the years. DirectBuy is what is states it is – it’s direct …
Marcia Gardner provided pricing details in a timely fashion.
Great experience here. I worked with Tanya Willson previously – she was fantastic! Very responsive, knowledgeable and professional. Excellent quality, price and customer service. Thank you Tanya!
I have been a member of Direct Buy for many years. In the past three months, their customer service has gone down the tubes. I don’t get a response to emails. If I do get an answer, it says I’ll have a response in 24 to 48 hours and I …
Great service and quick response when dealing with Tanya Wilson. Shows me examples of blind fabric and color in room light then at a window view which is most helpful when trying to decide light %.
In the whole process from ordering to receiving the merchandise, Direct Buy has handled everything in the most professional manner. Thank you to the kind lady who helped me when my latest purchase was received broken. Everything was resolved in a timely manner.
We had a great experience getting appliances with the Project Coordinator. He was very helpful in researching what we were looking for, and helping us get even more savings with their savings guarantee. We look forward to getting to work with Rick more as we continue with our kitchen remodel!
The Agents at DirectBuy Ottawa are equally professional, knowledgeable and friendly. I especially enjoy working with Tanya Willson, she makes things rather simple on my behalf. I would definitely recommend a DirectBuy Membership for individuals planning or are in the process of undergoing major or minor renovations .
After being very disappointed with the online/email service, Colleen in the Edmonton location was great in helping deal with my issue. She went out of her way to resolve it as best as she could. Thank you!!
If you have an infinite amount of patience and no timeline, deadlines or expectations for the completion of your project, then Direct Buy is for you! After you place your order, don’t even try to get shipping updates or tracking info…
Pat Churcher on the concierge team was very helpful and professional. I really appreciate how the concierge sends emails but also picks up the phone and has live conversations with us; it’s that extra touch that makes Direct Buy stand out.
Thank you for your recommendations. I love the Hillsdale Milwaukee bed! I ordered it along with a dresser and nightstand that I found that match the cherry posts on the bed.
Terrible experience, asked for fabric samples a month ago and got sent leather. Called up asked for fabric samples again and operator said i,m sorry we will send out correct samples. 2 weeks later i still don’t have samples so i emailed …
Tania is amazing. Very patient, professional and very, very helpful. She took her time to explain and provided advice to us on many occasions when we recently purchased a few major items from DirectBuy. …
The staff members I’ve been dealing with in recent weeks are great. They’re patient with my questions and thorough in their explanations. Hats off team!
Marcia Gardner was the associate that help us through this order. She was professional, quick to provide the requested information on the product we were looking for. She replied promptly to our emails.
Thank you Marcia for all your help.
High quality products at great prices. Shopping is easy. Unfortunately it’s not possible to see the products prior to purchase, and returns are not possible, but if you know what you want, this is usually the least expensive way to get it.
This was a very informative quote – Michelle even included a picture of the sectional layout to ensure that I ordered correctly. I will place the order as soon as I see the two colors together and can make a decision.
This is my second time to become a member with Direct Buy. The first time (2009) was after a fire in my house. In 2009, there were store fronts and local vendors which was helpful for building materials; however, I saved a lot of money. …
My contact for my order was BARBARA CAMPBELL… She was very fast and efficient getting the order done… always super polite and gave me all the info I needed and answered all my questions.. I have placed a lot of orders through Direct Buy …
Very pleased with the timeliness of the service and the support in completing my order. Barbara was terrific – professional, responsive and very helpful. Was able to purchase the hardware I wanted at a fraction of the cost.
Overall my wife and I are disappointed with direct buy. Their followup is poor and their customer service is poor. Its been over 19 weeks and counting for an order. They went bankrupt once and with the service they are offering they are …
I have had several rather poor experiences in the past, but today Marcia Gardner was a pleasant surprise. Understood everything I was trying to do and she executed a new purchase order to tie in with an existing one efficiently and professionally. Thanks!
I really like online shopping. However, every time I try to shop at DirectBuy, something in the site prevents me from doing what I want. This time, one on the items didn’t have a button I could click to add it to my cart. So, like I do …
We ordered window coverings and our sales rep (Tanya Willson) was very helpful and responded quickly to our questions and in providing a quote. We saved quite a bit going through DB.
Michelle and others I have spoken with at Direct Buy are always very pleasant and readily available to help. DB personnel respond efficiently to
my requests regarding samples and orders. I am very satisfied!
We’ve been using Direct Buy for over 15 years. There are things that don’t always go smoothly but end up working out OK. Such is life. Nothing is perfect. HOWEVER, on our last order, that had some shipping issues, we had the pleasure of …
Our Concierge Shopping Agent was very courteous and professional in helping us place our order for the Kitchen Aid item we wanted to purchase. The service was very much appreciated. Thank you Angela!
I ordered stuff in May of this year and half the stuff didn’t even show up! I don’t understand the problem. I had to cancel all the rest of my orders cause a lot got lost or misplaced. I cannot understand what is happening! If this is what I have to look forward to then why have a membership!
Canadian Concierge Service is the BEST! After years of membership we were tentative about the closing of our area showroom, but I can honestly say we have had nothing but the best customer service as we navigated our way through a major …
Barbara Campbell has been so very helpful. She answers our questions and if possible gets more information from the vendors when needed.
I am doing a complete remodel of my downstairs, have saved a very substantial amount on appliances, tile, flooring, plumbing fixtures, furniture and decor. I have been a Direct Buy member for about 10 years. The savings on the kitchen …
Tanya Wilson was wonderful to work with. She is very knowledgeable around window coverings. She is quick to respond and always a pleasure to work with. If you are looking at adding some window coverings to your home, she is your go to and you are guaranteed a good experience!
Tanya Wilson was so helpful finding a coordinating window sheer that matched the now discontinued set throughout my home. She was knowledgable and answered questions right away. Thanks Tanya.
Great experience today with our service concierge Judy D., who was very diligent about looking up all our selections and ensuring our quote would be correct. She was also instrumental in procuring fabric samples for us so we will know …
I requested price on a stainless steel undercounter ice maker, not a black one.
Tanya Wilson was a big help. So was Pitri from Rubina Dedigns who designed our kitchen cupboards.
Thank you for your teams help.
I don’t think there’s enough word in my vocabulary to describe how well the concierge representative ” Carla O” take time to listen and understand exactly what I’m looking for. Wow this is privilege plain and simple!!!
I built a new house and used Direct Buy to purchase: lighting, closet system, garage system, faucets, appliances, window coverings, ceiling fans. It has saved me thousands!! The closet system alone was $5,000 LESS than a similar system I …
Amy was very professional in assisting me with the opportunity to secure an item on Direct Buy to complete my set. Amy in turn had told me never to leave my visa number in an email to anyone in future. Amy told me our conversation would …
What a wonderful shopping experience with Direct Buy – Thank you so very much Laura P. for all your help -gathering information, pricing, and helping to plan my room!! You were wonderful throughout the process & I really appreciate how you …
I’ve been a member of Direct Buy for 7 years and savings have always been good and great on some. Been in Member in Moncton, Mississauga, and now Ottawa. Staff in Ottawa is always pleasant to work with and very helpful. A big tank you to …
We ordered kitchen appliances and cabinetry, used the kitchen design team plus ordered Christmas cards from Direct Buy through their concierge services.
Every remodel is going to have challenges; but none of our challenges stopped …
I asked on November 24 for help with an order that was entered with the wrong shipping address less than 24 hours before. I was told they contacted the vendor and were waiting for a response. After asking DB to follow up twice, finally on …
I just ordered some fixtures for my bathroom and Karen was absolutely wonderful. She researched my items from the manufacturer and gave me awesome prices. She was always positve and friendly. What a great representative for your company.
I’ve been a member for 17 years. The company had changed owner ship a few times. While I miss the in-person option for shopping, (during COVID-19 that option would have been a non-option), I have found the Concierge Department helpful. …
We have had a fantastic experience with Direct Buy. Everyone that we have dealt with in the concierge service was informed, helpful, and went out of their way to make sure our experience was first class. The best part is we have furnished …
It was a great experience talking to Tanya Willson. She did a great job in processing my order. Really appreciate the wonderful service. Thanks Tanya.
I have worked with Concierge shopper Nichole S. on several purchases. She is always prompt to respond to questions and provide quotes. Her attitude and attention to detail related to following up on open questions is second to none.
Barbara Campbell was extremely pleasant to deal with. She processed my order flawlessly.
The business lists many vendors but does not have access to all the vendors products. I have been waiting three months for delivery of ordered item. The business adds that the vendor may not approve a refund for cancelation; no problem, I will then go directly through my credit card company.
Best service ever!! Carla so helpful!!! Was a pleasure to work with!!!
I love dealing with DirectBuy since they’ve changed the way members can inquire about pricing & delivery through their Concierge shopping. The local customer service has improved considerably as well. I had the pleasure of dealing with …
I have had a direct buy membership for almost 10 years now, my direct buy membership has been the best purchase I believe I have ever made! In fact I upgraded my membership 2 years ago to platinum with travel benefits. Since upgrading we …
This will be the second time I’ve purchased with directbuy. The first time was ok. This time has been horrible. No updates on delivery and after 6 weeks of waiting the shipping coordinator indicated the item may be lost. Hard to tell …
Tanya Wilson was very helpful working with my wife and I to get black out blinds for our bedrooms. She was great at asking questions and providing valuable insight to make sure the product fit our needs (no cords in the children’s room). …
I recently ordered blinds by email since I was not able to visit DirectBuy in person because of Covid-19. Tanya Willson was very helpful and thorough with giving me some quotes and guiding me through the whole purchase process. I am looking forward to receiving them soon and getting them installed. Thanks Tanya.
I’ve belonged to DirectBuy for 20 years. I’ve purchased a lot at times a just few items at others. This past experience has been one of my worse ones yet. I’m not being kept informed, I’m not getting answers and my pricing has been …
Just purchased a bunch of blinds, with the help of Tanya Willson from Direct Buy in Ottawa. This lady is amazing, she knows her stuff and was so helpful in helping us choose the right blinds for our home . …
My Direct Buy concierge was professional, pleasant , responsive and gave me exactly the information I needed to make my decision. What a treat to have small town service in an online environment. Well done Direct Buy.
Having been a member for over 15 years I was extremely disappointed with their customer service recently. Placed an order in Feb and was told to expect delivery in late April or May. A partial shipment did arrive in April, but for each …
My experience ordering products from Direct Buy through the Canada Concierge Shopping has been for the most part very good. I find it very helpful to be able to request pricing on products. The response time for replies is excellent. One …
Shout out to Barb Campbell 😊 (Canadian agent 🇨🇦🇨🇦🇨🇦)
Thank you for your kindness. You made our shopping experience wonderful. Thank you for helping us change our pick up location. Because of Covid-19, we cannot leave our Province. Thank you again. Hugs …
We absolutely LOVED Amanda Roccaforte!! We did not have a great experience to start off with in helping to get someone to assist with interior design of a brand new home but she totally came in and saved the day!! We didn’t always see eye …
Purchased several interior blinds, varying sizes, fabric, styles and so on. Tanya Wilson from DB Greater Ottawa was provided excellent service! I recently received final order for two outdoor blinds, and again Tanya came thrpugh. No easy …
Outstanding service by Amanda R. in Direct Buy’s Project Coordination Team. I’ve worked with Direct Buy on various home improvement and new home construction issues for more than a decade. Always great value and great service — Amanda R. has gone above and beyond! Five stars all around.
It was a pleasure to speak with Tanya Willson to arrange delivery of our large long awaited appliances shipment. Her service was confident, friendly and knowledgable and with topnotch results! Thank you, Tanya.
I knew Direct Buy didn’t handle GE appliances but I was inquiring if a particular feature that GE offers could be found on a brand Direct Buy handled. They did not respond to that question. Also they were supposed to give me the 3 names …
I honestly miss DBs showrooms, website and locations from years ago.
However dealing with the customer service people and their helpful advise I am …
Very glad I contacted Concierge Shopping vs. ordering online. Did not realize that I could apply a further member discount (first time ordering thru DBuy). Hubby & I pleased that we have saved considerable amt. of $$ with today’s purchase. …
I ordered the wrong faucet and did not realize until the next day. I called Direct Buy and talked to the customer service representative Barbara Campbell. She was able to cancel the faucet and reimburse my credit card without any problems or delays. Very happy with the service I received. Thanks again Barbara.
As long time members of Direct Buy here in Ottawa, we are so happy with the service we receive at Direct Buy. Special mention to Tanya, a Direct Buy associate who always goes above and beyond is so knowledgeable. We’ve been working with Tanya for years.
Amy Li was very helpful and apologetic regarding my situation .
If not for her outstanding customer service I would consider canceling my membership of 12 years. …
The most recent service we have received has not been good. They used to be great to work with. They have closed several showrooms starting in 2018 and the concierge support was supposed to replace this. When we have used this service, they …
The service was very bad. First of all it took a very long time to get a response. In the qoutation the agent made a mistake and gave me wrong model, which I had to correct. Finally after getting the quotation I noticed she did not provide …
I have clearly (in writing) specified my pick up location and the order was not written correctly.
Also, while I enjoy the occasional good discount, Directbuy seems to upcharge …
We have just moved into the new house and deciding what to do for blinds for 23 windows is such a difficult task. After shopping around, we decided to go with Shade-O-Matic via DirectBuy. Special thanks to Tanya Willson (DirectBuy of …
Tanya Willson was a pleasure to deal with, she was helpful, knowledgeable and efficient. She negotiated a very favorable solution to my problem. Thanks Tanya.
Extremely impressed with Carla O from concierge services with her knowledge and helpful advise in my purchase of my new office furniture. I’m hopeful that I will be able to work with her on my future purchases. …
Unbelievable! Trying to order a MOEN garbage disposal Model#EX75C. Price quoted is 30% more than if I drove to HD and picked it up now or ordered online from A__zon with free shipping and delivery in 5 days.
We really enjoy directbuy with the savings
however we have had extreme issues with appliance delays from KitchenAid and other issues with getting the stuff we ordered since the pandemic. …
Amy Li was very pleasant and friendly to deal with. She was able to quickly assess my issue and resolved it within a couple of minutes. Very pleased.
I have dealt with Tanya Willson both in the showroom and via email and online. She is an absolute pleasure to work with and as always gone above and beyond to help me with product selection and the ordering process. She is definitely one of the reasons I enjoy my Direct Buy membership.
Barbara Campbell Was amazing to deal with and worked very hard to obtain our order in a timely fashion. She was very friendly, attentive and courteous. It was a pleasure speaking with her and it is because of customer care personnel like her that I remain a member.
Tanya Willson helped me with my window treatment and she was amazing. She was very knowledgeable, helpful and explained very clearly all my options. Highly recommend Tanya!
Every time I call for assistance I get my questions answered quickly and to my satisfaction. The Concierge team is great. Thank you for all your help in my purchasing decisions.
Contacted DirectBuy for flooring and countertop vendors. Barbara Campbell was the Concierge Shopping Agent and was delightful to work with. She responded quickly to my request and is available to me when I need her in the future. Can’t say enough good things about all of the offerings at DirectBuy.
Great service, Barbara Campbell went above and beyond to accommodate us with finding items for our home renovation project. We had numerous quotes and the prices were quite a bit better than retail even after delivery and any fees. The …
I’m very tired 11 year member of the CONSTANT hassle. I send a detailed request with an attachment (literally painted a picture) and still the concierge service can’t comprehend what I’m asking for. I truly hate complaining but honestly, …
Just wanted to say that Tanya Wilson of DirectBuy Ottawa has been awesome in helping us source, price and purchase a wide range of items needed for our current renovation project. …
I received exceptional service from concierge shopping agent Barbara Campbell. When the sectional I was inquiring about was not available, she was able to provide me with a couple of alternates. I ultimately purchased one of them and again she was very thorough in processing my order very quickly.
We are preparing for a major renovation of our home. I have requested assistance to obtain samples. The concierge group is very helpful and specifically for this project I have been assisted by Barbara Campbell …
I dealt with Tanya Wilson who was extremely pleasant and helpful. She had my problem resolved very quickly and was very professional in dealing with my issue. Thank you Tanya!
I appreciate your time helping us with Quality Products. The Beddings we sleep relaxed and comfortable. The Microwave is the best. Thanks for Serving Us! The Shaw Family
We worked with Tanya Wilson to order blinds and we had a great experience. She was responsive and we were able to get exactly what we wanted. They are even able to ship them directly to us, which is fantastic. I wouldn’t hesitate to …
Excellent value. Extensive choice. Great customer service. Direct Buy has saved me tens of thousands of dollars with my home renovations. I needed assistance with a prior order today and Marcia Gardner of Direct Buy was able to fully …
Amanda has been a pleasure to work with. We are doing almost a whole house remodel and Direct Buy’s selection can be overwelming! She is very knowledgeable on Direct Buy’s manufacturers, product lines and had great suggestions for me to check out!
We are in the process of refreshing our home and had a number of email communications with the DB team . We received prompt responses from the Concierge Agent (Jan M.) which were very helpful in our decision making. An especially big …
Tanya Wilson was a pleasure to work with. She’s knowledgeable and provided great suggestions for my window coverings.
Barbara Campbell answered all of our questions immediately. Great service!
I ordered hardware for my kitchen and bathroom cabinets. They arrived 2 days later and are exactly what I wanted. I also saved almost 50% off of the cheapest price that I could find anywhere on line.
Barbara Campbell was a pleasure to deal with. She handled the changes to my quote and processed my payment to get the order sent of to the manufacturer. She also assisted me with my questions concerning ordering blinds for our home and sent …
We are currently sourcing materials for a large renovation. DirectBuy has amazing prices that could not be matched anywhere else. Barbara Campbell, from their concierge department, has been extremely helpful in pricing items and arranging …
Barbara from the Direct Buy concierge service has been very helpful, pleasant to deal with & easy to work with. Thank you to her for her support. We have benefited from our experience with Direct buy concierge service.
The customer service representative Tanya Willson was professional and knowledgeable. I was on the fence about purchasing the Samsung 75 inch Neo Qled TV, but Tanya’s patience and understanding allowed me to take my time and make a …
I just purchased a membership and the sales associate recommended that for my first order I order through the concierge. I had a fantastic experience, Barbara Campbell answered all my questions and she was very professional and patient. I …
Barbara was amazing as are all your service agents. I requested a flooring sample before purchasing a large order and within minutes my request was processed and the sample will be sent to my home! Thanks for continuing to employee agents who understand our needs and Direct Buy’s vendors!
I had placed an order for cabinet pulls and realized a few days later I had missed two for the cabinets over my fridge. I called Direct Buy customer service and Barb Campbell was very helpful. Very soon after my call I had another order for the two additional handles. Thank you for your help Barb.
Carla O has been very helpful. I have used the on line ordering process many times and never had a problem with it till I tried this time. I entered a “ship to” address and when I finalized the order the confirmation came back showing my …
What a star employee you have in Barbara Campbell, concierge agent in Toronto. We had an urgent request to cancel a home improvement product that was 5 months on order with no arrival date in site to exchange it for a product in stock. The …
I arranged to have a newly purchased item delivered from the warehouse to my hone today. It was so easy and cost effective. Barbara Campbell helped me out and was super friendly and efficient in getting it arranged for me. Thank you for the great service Barbara.
We have had the pleasure of dealing with Tanya for the past 2 weeks to order some window blinds. She was professional, knowledgeable, and showed patience in getting all the details right. The only negative is no reflection on Tanya but …
Marcia was a wonderful help and diligent with the details of our order.
Thank you Y & D
Edit: it’s been 1 year and I have not yet received my stacking kit. No updates, zero customer service. At this point, it’s a matter of principle. …
Thank you for getting back to me. I hate that you have lost some of my favorite vendors. There were so many more products/suppliers available when DirectBuy had the clubs where you could go into the showroom and pull a favorite catalog …
Our experience with Tanya Wilson under Direct Buy Concierge for Maxxmar blinds has been extremely satisfactory. Tanya provided us with all the required information that we needed for motorized blinds. She is knowledgeable and patient with all the questions, and prompt in responding to emails. We are looking forward to get our blinds.
Tanya W. was amazing to deal with, helped me with my order from start to finish, and answered all my questions. She was friendly, knowledgeable, professional, and helpful; all attributes which were appreciated today. Having such a wonderful concierge enhanced my shopping experience!
I had the pleasure working with Amanda to help me through a total renovation of my master bathroom. Her expertise was so helpful! I started with giving her the vision of what I wanted my bathroom to look like. Sent her pictures for …
I have been waiting for a purchase to arrive. The communication has previously been lacking. I talked to Tanya Willson and she cleared the matter up and found the item had been filled and shipped. Kudos that someone at this organization is on the ball. Thank you again Tanya.
I have been a DirectBuy member for many years. I have always been happy with the service I have received. I recently ordered hardwood flooring from a DirectBuy supplier, but needed help with some flooring accessories that I could not see …
The response to my email was very prompt. When I requested a revision, it was also very prompt. All of this was done in a matter of a few hours. The concierge was Barbara Campbell.
When I call to join I was told that I could just reinstate my membership and that it would be about $500 ( I for get the exact amount) and that I would receive a $300 credit on my first order. A quick “magic” button was sent to get to the …
Barbara Campbell, excellent customer service.
In fact, my entire Direct Buy experience has been stellar.
I am in the middle of a large home reno project and have saved considerable …
Excellent service from Amy Li in the concierge department. Very attentive, pleasant to work with and speedy turnaround.
Tanya Willson goes above and beyond to find solutions for our home. We are grateful for your support!
We had a very quick response from Barbara Campbell and were able to very easily place our order.
Great service. Barbara Campbell was very professional and helped with all my questions.
Barbara Campbell at Directbuy is fantastic – helpful, courteous, and responsive. I love Directbuy, it’s make purchasing things make sense for our family – without the insane retail pricing. Would highly recommend becoming members.
Georgina has given us the best service anyone can except. Keep up the good work
Tanya- the employee was excellent. She responded to questions in a timely manner and with detailed answers. She did an excellent job with the limitations that were causing obstacles. Meaning, it was difficult to order the window shades …
DB offered excellent service in placing an order with my blinds. Tanya Wilson was great. She answered all my questions via virtual consultation and was quick to provide solutions that fit into my budget.
Absolutely awesome in helping us get what we needed for flooring and additional help with figuring out accessories. very smooth operation
I am very pleased with the support I received from Barbara Campbell. She worked quickly in dealing with getting me a quote and details on the merchandise. Great customer service
Ordering was made very easily with Tanya Wilson. She was very precise, knowledgeable and courteous. Thank you!
I was dealing with pleasant, helpful and efficient lady by the name of Tanya. It made made my purchase and myself comfortable.
Thank you Tanya.
When Direct Buy was local, it was great. Since they have moved out of the area the experience has declined. We used to be able to see what the general discount was when we looked on the website. Now, to see if we are even saving, we have …
Barbara Campbell did a very good job helping me out with obtaining a flooring quote for me today.
I recently ordered window blinds for three houses through Tanya Willson at DirectBuy. All the measurements were processed into the order as efficiently as possible and I am looking forward to the arrival of this cost effective window solution. Cheers. Greg Walker
Always a pleasure to deal with the Canadian concierge agents!
Quick to respond to my requests and solve any problems.
Had issues with different delievery dates from Ashley’s from Oct.26 to Nov.3 and than Dec.22. Contacted Barbara Campbell and 24 hrs later recieved email stating my items were shipped.
Called in today to check on my order and Marcia Gardner promptly got back to me with information regarding expected delivery. The news was very good as the delivery date is sooner than what was originally quoted.
Having inadvertently ordered a bedroom set two times from the same company, I reached out to Direct Buy to see if I could return the second set. Tashell returned my email and said she would look into the situation. The furniture company …
Horrible, worst service ever. Tried to order a steamist and after many attempts to pay for it through the pay link ended in error after error. Called and paid over the phone. Two weeks later they canceled my order because someone entered it …
Tanya Wilson’s approach to Customer service was great. She was extremely helpful & answered all my questions prior to my purchase. Thank you !
Great assistance with my order to ensure the order and delivery was correct. Barbra Campbell went beyond her duties on checking the order and caught a delivery error which was missed by myself. Thanks for the great assistance
Barbara Campbell at DirectBuy was wonderful to work with when enquiring about products and shipping. DirectBuy was less expensive than the retail store we were thinking about to buy our appliances from.
As always working with Direct Buy and especially Tanya Willson made buying our battery-operated roller blinds an easy and stress-free process. A big thank you to Tanya for her professionalism and excellent customer service yet again!
Have had our membership for many years. Buying for so much less than even the big box stores. The concierge service they offer is especially helpful, thanks to Amy Li on our latest purchase as we had ordered a beverage fridge that was not …
Our experience with the DirectBuy Concierge Shopping Team has been fantastic and helpful. The team has been very supportive and timely not to mention the great savings are getting vs. buying retail. Amazing experience!