DirectLink Offers Local High-Speed Broadband Internet (Fiber, DSL), Digital Television (Video, TV) and Telephone (Phone, Voice) Service … See more
Read More| Monday | 8AM to 5PM |
| Tuesday | 8AM to 5PM |
| Wednesday | 8AM to 5PM |
| Thursday | 8AM to 5PM |
| Friday | 8AM to 5PM |
| Saturday | Closed |
| Sunday | Closed |
PO Box 880, Canby, OR 97013
Brandon was very professional and fast.
Great customer service best for internet and phone services in Canby
Love the service
Nice, helpful employees
We changed to Wave.
Very nice and helpful
A great hometown company with great service.
these people should not have a cable company
Appreciate their customer service!
Great Member support and services in the Canby area
The online chat support was very helpful and when I called they were quick and helpful. Thank you.
I had a lot of trouble with the service but then there was people bothering me so what can I say
Ive never been with a business that has internet go out so many times, yet no answers as to why.
Some of the worst customer service I’ve ever received. Go to Wave for internet service.
Very happy with Canby Telecom. Every time I call they are helpful and I never have to wait on hold!!!!!
If you get the WRONG TECH with a problem? You wont get any help!!!
Wish were better options in Canby
Best customer service ever from a cable company…..Phone reps are always patient and willing to help-and service guys are VERY polite and helpful.
In terms of internet they are a terrible company. They are the throttling kings! I wouldn’t recommend getting your internet services from these guys.
Due to the numerous bad reviews on technical service during this pandemic, i’m not even going to call for new service ~~ just going to go direct to Wave
Super fast internet, and friendly staff. What more could you want?
Excellent customer service! They are the most helpful customer service reps/tech that I have ever dealt with. I love that they are local! Great company and wonderful employees!!!!
Was a great service prior to the storm last year. Internet barely works now..
I RECENTLY MOVED TO CANBY AND SELECTED DIRECTLINK AS MY PROVIDER. I DO NOT NEED EXTRA HIGH-SPEED SO I SELECTED 10MBPS. I WAS QUOTED $24.95 FOR MY SERVICE. I WAS NEVER TOLD THIS WAS A PROMOTIONAL PRICE. MICHELLE AGREED WITH THAT BECAUSE IT …
They will refuse to give you access to the equipment installed in your own home!! Just switched to Wave. You know who told me bye and didn’t care at at? DirectLink!!
Incredible service. Absolute best ISP anyone could ask for. No data caps, speeds up to 1Gb/s (consistently), and great service. Honestly, there isn’t a single complaint that could be made. Thank you local telecom!
Internet service is beyond terrible! I keep losing internet even though I pay my bill on time every month. I’m switching providers
Checked my speed last night, it was around 2mbs for a 30mbs connection. And this has happened numerous times. Switching to Wave, who has a 250 mbs package for the same price as direct links 30.
Customer service was fine. The inability to provide the appropriate infrastructure necessary to access the Internet is frustrating. I pay for 10g, which is useless when you live in the country without the necessary fiber! Very disappointing!
Last Feb. we entered into a one year contract with Canby Telecom. One of the main selling points that was given to us was that the the Blazer games would be available to us on Comcast. Now, here at the start of the season what happens, …
It’s March 19th, 2018, just talked to a guy named Josh (tech support), I must that he was extremely rude! Can’t believe a guy like him gets paid for being rude on the phone! Paying lot’s of money for the slowest internet and unfriendly …
I did some research and called them and was told there was no download maximums. Then after the installers finished they asked me to sign a contract that said there was a maximum. The old bate and switch tactic which is illegal, plus I …
I have been with these guys for a few months now. Jill was super helpful from answering pre-sales questions to getting me all signed up. Jared did a great job with the installation. The service has been very reliable. I have been satisfied with the service overall. Who knew a century old telephone co-op could rock the internet world?
This is the WORST company anyone in my family has EVER had to deal with!! We NEVER get internet connection! They say it’s a problem in our house yet after getting new routers and boxes, there is still the same problem!! Only when my family …
Extremely dishonest company, but unfortunately they seem to have a complete monopoly in Canby. Frequent internet outages and throttling. I’m stuck spending $80/month on internet I can’t stream youtube on. …
I’ve had Canby Telcom since dial-up was the standard, and I can’t say I’ve had very many problems with them. Any issues I’ve had with my connection have been easily sorted out through their tech support, and I love having a local ISP that …
Our modem fried in a recent thunder storm and they replaced it within 10 hours. Our internet was up and running right away. Better than CenturyLink or Comcast we had when we lived in Portland.
My grandparents used to have service with Canby Telecom. They had an email address with them but the company went through an upgrade about 2 years ago and my grandparents had to move over to gmail. Fast forward to now my grandma’s iphone …
My year long contract was up so I went in to negotiate to get the 6 month promotion and to add the Roku app service. They were polite but completely unwilling to negotiate at all. I had a much better experience with xfinity before we moved. …
I understand there’s a pandemic, but they refused to work with me to get my internet reinstated because the account was in my husband’s name and he died in February and apparently had sent him a letter I didn’t know about. Widow’s mistake …
I’m rather suprised to see that Canby Telcom (DirectLink) only has 3 stars on google. That is a shame. I called their tech support at least a dozen times and I have always appreciated their low hold times and professional attitudes. As far …
We had our service upgraded for higher bandwidth and ever since then there has been constant bandwidth issues. Called technical department and they noticed an issue with the service as well. Started a ticket, never heard back and the …
We got our internet shut off because they “upgraded” the system and we didn’t have the right equipment which we had scheduled to get installed twice. They cancelled on us both times. I am a high school student who is doing distance learning …
Every ISP in this town is garbage and they know it but the city protects them from competition. If you use internet like the rest of the modern world, don’t move to Canby.
I have been with direct link since moving to Canby in 2004. I’ve experienced numerous problems throughout this period and now the email is down for the last two days. My tv will start buffering when I attempt to go online with my phone. I’m …
Literally the worst experience i have ever had with an internet company.. we had them for less than a month they are so bad! where to i begin…
we called them a full month before moving into our brand new home to install our …
I have been on Canby Telcom for over 7 years and have had great service. We have 60/30 speed at our house and we have never had a problem. There are over 20 devices connected to my router with over half of them streaming video and the …
First, I have fiber optics 1G service, so my experience may be different, since with that level of bandwidth, there’s a lot of room for variations that would more than likely not even be noticeable. With that said, we had issues all the …
I have great service I’ve had them since February 2021. I’ve never had an issue when my card was changed and I forgot to pay the service fee it was back on within minutes. They’ve also helped me when I forgot my password. I have great …
I’ve used this service for years only because there is really no other option and I’ve been displeased the whole time, even more so now they’ve upgraded to fibre optic; a service I didn’t ask for, a service I had to take a day off to have …
I have had nothing but stellar service from this company! Their website is easy to use and is well defined. This makes paying your bill or addressing concerns such as weather outages incredibly easy. You could try to ask for better …
DirectLink’s customer care doesn’t care!! Had enough of their shotty services and long wait times just to deal with their rude customer service. So, I switched to WAVE. The overall service, equipment, and experience thus far with WAVE has …
I’ve been on the phone with “Joshua” for over half an hour just to get a tech to come out to my business and fix the issue with my service.
Its day 5 without service despite calling numerous time and agreeing to pay any …