DOCOMO PACIFIC Guam

Docomo Pacific Guam Headquarters

DOCOMO PACIFIC is Guam’s total telecom and entertainment services provider. Experience the best in TV, mobile, online, phone and business … See more

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DOCOMO PACIFIC Guam Reviews ( 95 )

  1. (Translated by Google) The neat building and the excellent service of the staff, but compared to that, the work was a long way off. The price was high …

  2. (Translated by Google) I am satisfied with the service at the store.
    But the phone service needs to be improved. 1 hour wait and no return service. This is Octet. …

  3. I recently had the pleasure of experiencing exceptional customer service. The representative was knowledgeable, friendly, and went above and beyond to ensure my needs were met. They listened attentively, offered helpful solutions, and made …

  4. This company for the past 3 days has refused to provide me with wifi installation services. They set up a time for my installation but has never contacted me. I have been calling and calling and all I get is “we are sorry, the installer we …

  5. Reliable as any, but extremely expensive. Business practice is most definitely profit over customer service. Also, most customer service reps, while very polite and personable, are not tech savvy. The number one tech answer for mobile …

  6. Waited for more then a hour to get the service, though there will be faster in the center but I think I wait even longer then other store. 😕 …

  7. The staff is good and it’s the fastest internet but you can’t use your own modem and/or router. They don’t have a paper you can sign to use it either. There is no way to use your own modem. You will also have to buy your own router. I …

  8. Bad experience with reservation. Give you a round a round explanation which at the end caught them in their own words thay they forgot about you. Next time just apologize and try to do it right.

  9. Probably the biggest waste of time. If you want to do anything there including a simple purchase expect to wait a minimum of 45mins. I thought it was a fluke but that’s the norm.

  10. If there was a possible chance of rating this company’s internet service a 0, I would. Let’s just say they’re not the best when it comes to good internet. Their high priced internet services are not worth the money to spend it on.

  11. Been there for work reasons. Front desk is always welcoming. Have your face on for your pic to be taken for their visitor sticker. Heard there was going to be an added refreshment stand coming in.

  12. Not good employees should be able to do better work then telling the customer can’t???but and other employers can solve the problem and make it work and the customer is happy 😊 …

  13. Phones work pretty fine, but Internet services is an insult, frankly. This is better than IT&E or GTA, and yet it is still just terrible; deserves 0 stars. …

  14. The service has been terrible now for 4 days and I cannot get in touch with support, the callback rang my phone and immediately hung up. Starlink is an American company by the owner of Tesla, hopefully it will be available here soon so we can all have an amazing satellite internet provider.

  15. The best costumer service I had today 1-26-21. I was there at 12pm, 5 minutes I was called into the building and signed in, 2 minutes later I was and attended by costumer assistant, her manager and I was done at 4:15pm which they worked …

  16. I had the worst customer experience ever. I showed up to pick up my sims card and HomePod for WiFi. No one took down my name. I waited for 1hour and 35 mins and I saw they helped people came before me without an appointment. It is …

  17. My experience was Amazingly righteous!!! Shout out to Ms. Laura tamuning branch! She has excellent customer service with such positive vibes! Thank you so much Laura stay righteous!! 😄👊 …

  18. Overall I’m disappointed in Docomo as a provider. They’re fine, but for a large multinational corporation they should have the most up to date technology (ex: don’t give me the same cable box I had 15 years ago) and should be putting the local companies in the dust. They certainly do not.

  19. Bad customer service my family were there to migrate to new plan after my service contract was finished. After my 2yr contract finished they were over charging me from what I used to pay due to 2yr contract just expired. Customer service …

  20. Every time I call, I’m put on hold for 15 minutes. So disappointing and annoying. It wasn’t like this before. What changed? The service is supposed to be better but it has gotten worse. SMH.

  21. Terrible!! LOOOONG wait times even with making an appointment. You can’t even just buy equipment. Went in for an additional router, had an appointment, and still waited OVER AN HOUR just to get the router. No online set up to fill out …

  22. I like it . Thats why im still there .
    The Associate’s are Very Kind , Respectful , Helpful and Professional .Always keeping me posted on Promotions and Upgrades . The Facility is always Nice and …

  23. Rented a condo in Tamuning that is all inclusive with WiFi internet from Docomo. The internet has been out for 5 days and burned clear through my data on my phones hotspot in 2 days. Docomo says only the owner can request a service call, …

  24. Been on island over a year now and since day one we have had nothing but problems with this company, they did an unauthorized hard inquiry on my credit report, we have had nothing but issues with phone service and internet, we have paid …

  25. Awesome new Headquarters! Great atmosphere and working environment! The retail store is one of the best stores on Island! If your in the market for a new telecommunication company or need accessories or electronics DOCOMO PACIFIC has it all!!

  26. Took over a week to hook up internet. They first send someone out to verify they can hook up the internet. Then you have to go back in a make another appointment to actually hook up the internet.

  27. Where do I start? If you’re expecting customer service like the states don’t count on it. My WiFi in my house crashed and it took 2 weeks for them to come out because they kept no showing on scheduled appointments. Also, I never ever heard …

  28. Got charged $240 to cancel bundle contract. Didn’t remember them putting on contract for bundling my phone and internet. Beware of this. Then no choices between $80 phone plan and $30 phone plan. Best to shop around for better company. Choices limited in Guam.

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Location

890 S Marine Corps Dr, Tamuning, GU 96913

DOCOMO PACIFIC Guam reviews