Dominick Fuel

HVAC services, Dominick Fuel

Reliable, honest service and competitive prices on renewable Bioheat heating oil and propane, heating and air conditioning service and repairs. … See more

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Dominick Fuel Reviews ( 113 )

  1. Answer
    T was great. She was courteous and helpful. She showed great patience while taking the time to answer my questions. She normally works for Hoffman but …

  2. Boiler was not functioning. needed a part removed to allow air flow. maria was fantastic and responsive and the technician (I believe brian) was really great and informative.

  3. Efficient, trustworthy, professional , reliable and always on time. Maybe a little more $ than some of the others, but they stand by their work and get the job done.

  4. I am a new customer with Dominick Fuel and was very impressed with the professional and courteous service of their technicians when they made some repairs to our system.

  5. I’ve been a customer for 15 years, and they always know the equipment and keep it running, avoiding unexpected breakdowns. Professional, prompt, always a pleasure.

  6. Prompt, professional, and courteous. The toddlers were running around like crazy so they worked around them and were kind enough to close the baby gates behind them. That’s the attention to service that goes a long way.

  7. We had a difficult financial year this year and was hoping to get on their payment plan option, but their policies make that inmpossible for a family of 5 that has fallen on hard times. To top it off they left a voicemail saying not nice …

  8. The response to our request for service on our A/C was handled promptly and the technician was friendly , courteous and fully explained what he was doing and the estimated cost of the work.

  9. We got hit with super storm Sandy. Massive damage. Dominick was a life saver. Kept us with heat during very trying and busy times. They have been great. A friend in need; so to speak!

  10. Thanks for taking your time on the job. Steve was very courteous and professional as are all of the guys from Dominick Fuel. He also cleaned up when he was done which is always much appreciated!!

  11. This is a wonderful company!!! We ran out of fuel this morning and with one pleasant phone call My family home was warm again! The delivery truck arrived at 130 this afternoon and started up our burner for us also! The delivery men were …

  12. Hands down best family run fuel service company to work with. I would highly recommend them to anyone in the vicinity. Best prices, best customer services, fair and honest. They will help you in anyway possible and will answer all your questions promptly and accurately.

  13. Very careful and prompt service for a furnace that was emitting fumes. Also it was leaking water due to a waterpipe that had an obstruction and another technician remedied that. Dominick gives prompt and very good service.

  14. Steve came to do my cleaning service and he was on time, and efficient with getting the job done. He also talked with me about my oil tank and line. He seemed to have taken his time to do a thorough job. Thanks Steve.

  15. Easy IN / DIFFICULT OUT ! Your loyalty doesn’t count even after 35 years !
    20 % more expensive heating oil and 35 % more expensive maintenance plans than local competition such as the giants “SANTA FUEL” & “STANDARD OIL”. …

  16. My system back on track the same day!! The customer service person quickly assessed the situation and got a technician out that morning. The tech was knowledgeable, friendly, and worked fast. Even sourced the part I needed all in a matter of hours. Thank you Dominick Fuel!!

  17. We have experienced the Dominick Professional Service for 24yrs now! Excellent products, professional service and execution by all of their staff!
    Thank you for spoiling us with our home service needs! We would NEVER switch …

  18. Identified the need to replace our oil tank and replaced it within a day. We use them for oil and propane delivery as well as maintenance of all our equipment. A wonderful family run business. A pleasure to deal with.

  19. They are awful, after calling me to pay the year maintenance service in January knowing that I get oil from them only when I call for fuel, they tried to say that my service was cancel on February 10 because I wasn’t on automatice. The …

  20. I ran into a problem with water in my oil I called Dominic because I had no heat. The guy came out he told me I had wate r in my oil so he did what he to do. He took me around the house he checked every opening he told me everything was …

  21. Dominick S. from Dominick Fuel did a great job fixing the burner on our furnace. It was going out and making a grinding noise as it tried to light. He diagnosed it, replaced an internal part and has us up and running in about 15 minutes. …

  22. Connor was on time, neat and professional. Knowing that our home is on the market, he took the extra time and cleaned the top of the furnace and neatened up cables. He even made a special trip to the office to get the correct size filter and an additional missing part. I highly recommend his services!

  23. Dominick Fuel is great. They have always been easy to work with and readily available to help when my furnace has needed emergency servicing. Great business, I would recommend to anyone.

  24. Dominick has been giving our family great service for over 30 years!
    We had a pipe burst above our boiler in our mechanical room this past weekend – Dominick was at our house within an hour. Even though, the broken pipe wasn’t …

  25. Great company initially when signing up or moving from another. Incredibly responsive and caring – in the beginning. Just like car dealerships, they are fantastic getting the customer in the door and poor at making an effort to maintain …

  26. When our old oil burner finally gave out on a cold day in March, Ted and the crew were right on the spot to remove the old one and put in a brand new efficient model. We had our heat back in no time and can’t thank Ted and everyone at …

  27. Have been using them for fuel delivery for a few years and they are reasonably priced. They came to my house Thanksgiving weekend to fix my heat which stopped working due to a clog in the oil tanks. We had no heat and they came within 2 hours. Fixed the problem. Terrific service.

  28. I was a customer of Dominick Fuel for about three years when we lived in Norwalk. They are a reliable oil delivery company and always delivered service (heat and air conditioning) whenever we needed it. …

  29. Dominick Fuel has kept my 25yr old system running smoothly for the past 3 years, with timely email reminders for annual maintenance service.
    It’s an added peace-of-mind that their service technician (John D.) has familiarity with my system, having serviced it for the previous homeowners. 🙂

  30. We switched to Dominick Fuel this season and they have been so helpful. Called the other morning with a questions and a concern about our boiler and they had a service person here in less than 2 hours. Problem fixed and the guys were great! Thanks Dominick Fuel!

  31. Excellent service!! We had our AC replaced and Ted gave us a fair quote and quickly had the parts here and technicians on site. Jim and Scott were our technicians and they were outstanding: Polite, personable, and knowledgable. I highly recommend Dominick Fuel!

  32. Called Dominick Fuel to troubleshoot water heater not working. Steve arrived on time and was able to determine the cause which was not immediately apparent because the unit was not a common one in usage. He had to travel two towns away to …

  33. We recently had our boiler and AC serviced. We have been with Dominick Fuel for a very long time, so long I can’t even remember how many years! We are very happy with the service we receive, but even happier when we know that they try to …

  34. This summer Dominick Fuel installed our Central AC system and we could not be more pleased. The work performed by Ted, Dominic, and Jose were superb, quick and efficient. I highly recommend their services…

  35. I am currently going through a major renovation at my home. Dominick Fuel has been my oil provider for a few years. I was always happy with the delivery of oil and my new addition was going to be propane. I contacted Dominick and they sent …

  36. As always, Dominick is quick to respond and flawless in their execution. We have had the privilege of working with Ted and Dominick for over 26 years now, in two homes, and would never think of changing. Ted has been our savior on more …

  37. I have been a customer for a few years with Dominick fuels now and
    their customer service has been great.
    I had schedule a service call and Jose the service technician was courteous and …

  38. I have used Dominick for over 40 yrs and have always found them to be responsive. However the company was re e try sold to a larger company and since then there have been repeated issues with billing. I HAVE A I have a budget monthly plan …

  39. Dominicks Fuel excels in service, response and full customer service. Having been a customer of theirs for 22 years. They were always responsive when they were needed for a service call. Most recently when I sold my home in July, they …

  40. Jim and Steve were great! Having Jim come out was like getting a private tutor for a course on how to maintain our new home. Steve did the heating maintenance professionally and was exceptionally thorough and neat. I am extremely happy …

  41. I have used Dominick for a long time. I have had 4 heating companies since buying this house 30 years ago. They have been the best so far. Very responsive, and most of the time their techs are top notch. I think maybe once I had a …

  42. I wrote the following review (below the dashed line) 7 years ago and have continued with Dominick to the present. I was worried when they sold their business to a larger company that the quality of customer service would decline. So far …

  43. I have been a loyal Dominick fuel customer since 1985. They have recently sold to HOP Energy.
    I’m not happy with the new company. I was charged $148 for a diagnostic visit …

  44. Since changing over to Dominick Fuel, I find dealing with their Billing and Service departments to be exceptional. They go out of their way to answer any questions and solve problems. I recommend them to my family and friends.

  45. My service tech, Omar, was amazing. He informed me every step of the way and made sure I was 100% operational before leaving. He didn’t leave a trace of his being here-thoroughly cleaned up. I was a Dominick customer for years but HOP is awesome!!! Thank you

  46. Had a great experience with Dominic. Jim and Pat were the absolute best- so knowledgeable and thorough. They fixed everything and explained everything. Great service. I can’t imagine a better team. Thank you!

  47. I had a specific question about our recent oil delivery. I was connected to Jessica who very politely and patiently addressed my problem. Her professionalism and again patience goes a long way in providing exceptional customer service. She …

  48. As it was time to sign up for the next year’s home heating oil delivery, we contacted Dominick (now part of HOP Energy) to see what the new prices would be. Initially we had a bit of miscommunication, but their customer service rep named …

  49. There was a mistake regarding my bill. Rather than turning into a “blame game” they graciously fixed the mistake. Jonathan was my customer service rep and he was extremely helpful in resolving the problem. The whole team is very professional.

  50. We have been a customer of Dominick for 40 years. Good job. We have one more thing to be done before winter: Installation of a new humidifier and humidistat-just the wiring. Please call for appointment so we will be home, thanks

  51. Used to be great when it was Dominick. Since they sold to Hop Energy, customer service is garbage. The website doesn’t work, no one ever answers the phone. All calls go to a call center somewhere, where “call volume is always high” , …

  52. This review is only for the annual service to my heating system. John came by did his usual work. But he went the extra mile to fix the vent duct from the furnace that the chimney guys did not repair well. Appreciate it.

  53. I am extremely pleased with Hopenergy/Dominick fuel they have provided us with the best possible service and assistance with our account and continue to do so. I would highly recommend them ! Also their customer representative I just spoke …

  54. Dominick used to be the best by far. Since HOP Energy has taken over the service has degraded as the old Dominick people have left (or been fired). They cap plans are predatory (.45 per gallon fee) and if you do not subscribe to them they …

  55. The technician did a great job! However the call center kept me on hold for over 15 minutes. There were never this understaffed when it was family owned. I am afraid HOP energy is not putting the effort into customer service.

  56. I called with some account questions. I connected with Maria via phone. She referred me to the IT dept and said they’d call in the next hour. Within minutes I received a call. Jessica was very professional and kind with her online support …

  57. We have been Dominick Fuel customers for years. They have been great. Sadly, they are now owned by HOP energy and the quality has gone down. In fact, we just received a letter post an air conditioning service, stating that the company had …

  58. I paid $300+ for a maintenance agreement. As part of the agreement I scheduled a heating system maintenance. The technician came to my home and was very nice, but after he finished the basement started filling with smoke. I quickly turned …

  59. Last Friday night when the outside temperature dropped into single digits our furnace (previously serviced by another company) began to rumble. One of the pipes began to drip. With the forecast promising -1F by early morning we began to …

  60. I have been working with Jessica in customer service since HOP Energy took over Dominick Fuel. I was a Dominick Fuel customer prior. Today our service was performed by Marvin(?…I hope I am correct!) and he did a thorough cleaning & service …

  61. I am so happy with Dominick Fuel/Hop Energy from start to finish in giving a quote to installing a new oil tank in my home. Steve Hubbard came to my home to assess and give a quote. He was flexible in his quotation. The installation guys …

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