I had a light fixture fall on my head from them , and they have yet to settle with me. Communication sucks! They are not helpful at all. They don’t want to pay me for what happened to me.
HORRIBLE! Claims dept is the worst! What a pack of criminals! Word to the wise keep on them!! They will ignore you & try to sneak past you every chance they get!!!
DONT EVER LET SOMEONE HIT YOU THAT HAS THIS INSURANCE THEY TAKE FOREVER TO PAY OUT AND THE LADY THAT HANDLES THE TOTAL LOSS NEEDS TO FIND ANOTHER JOB!!!!!!!!!!!!!
I been a loyal commercial acct , for a few years , never a issue , with my payments or any claims and was canceled due to a former business I ran , they claim conflict with my current business..I tried numerous times to resolve this issue, …
They are not open for business on the weekend so you can’t make changes to your coverage period really poor customer service for an insurance company not to be open on the weekends. It has put me in a really bad position.
Donegal insurance is not cheap and then when you have valid damage to your house that should be covered, they do not cover it!!!!! They will do and say ANYTHING to NOT COVER ANYTHING!!!!!!!!!!!
I don’t usually give reviews but I’ve had the Worst experience ever! If I could give a negative star review I would. I can write 10 pages of why you shouldn’t go with this company. Do NOT get insured with them.
Karen, has incredibly bad customer service, she shouldn’t argue with potential business or customers while at dealerships no matter what issues she is having or how bad her day is going, completely unacceptable attitude problems.
Just plain and simple the worse company I’ve ever had to deal with. Won’t even get into my claim because you wouldn’t believe me if I told you what happened.
Very slow claims handling. Don’t expect much speed with these claims adjusters. Very poor communication as well. Go elsewhere for insurance, you’ll be better off.
Worse insurance. If I could rate a 0 I would. Cancelled my car insurance last week and they still taking money out of my account. Then ladie says she doesnt know if there will be a refund.
The Donegal team was terrific from start to finish — very professional and responded quickly to my questions. Highly recommended for business insurance needs.
One of Donnegala insureds. Installed a water tank in my home using inferior materials. My insurance company handled 98% of the cleanup and compensation. They billed Donnegal who admit their insured was wrong. Now Donnegal wants to …
Love donegal, I’ve had nothing but great experiences with them. After getting rear ended by someone with Omni insurance and having to deal with them I am so thankful for donegal and their great customer service.
Worst company ever. I own a small construction company with 5 employees and I get a bill for $57,000.00. They just bill what they want and if you don’t pay it they sick the lawyers on you. Can’t afford to pay them. Have to close my company. Thanks Donegal YOU SUCK.
Giving this company one star is being generous. We filed a claim with the company and they gave us the run around for an entire week when my daughter needed a rental. Completely unprofessional.. Terrible service.
made a first time claim ever in my life with donegal insurance. it was an auto accident claim. i dealt with debra jones, simon darley and an adjuster first name of jerry. all of them were very professional and courteous. thank you donegal for making this as easy as possible.
My vehicle was involved in an accident. They got on it right away the next day and have been very professional throughout this whole experience. I wanna say a huge thank you.
Donegal Insurance and its employee Gary Klenkel made a very stressful situation a lot less stressful. Within minutes of explaining my problem to Mr. Klenkel, he sprang into action. He contacted vendors on our behalf, was extremely attentive …
Not at all the best insurance group out there. After my experience with them today i will not be renewing my service with them. I also heir Dave Ramsey recomends them but there are some things he does not know about them and i had to find …
Was out of town when I hit a deer. They came to me and checked out the vehicle, and took care of me wonderfully. No issues at all. We have actually had some of our renewals over the years go down. That’s kinda rare. Keep up the good work guys.
This place is horrible. Our vehicle was damaged by a policyholder who was 100% at-fault. Getting info out of them and getting them to call back is nearly impossible. Get your insurance somewhere else. I wonder how they stay in business.
My claim was handled quickly and efficiently. My Donegal service rep was well informed, courteous and very helpful. The entire process was easy and completed 100% to my satisfaction. I highly recommend Donegal.
I was hit by one of there clients and they were horrible to deal with. I have never been so mad when I got off the phone. I want to know that if I have an accident that my insurance company will help me take care of my car and the clients …
Worst customer service every! Set up for auto draft for a specific date and after three attempts they cant seem to auto draft on that date. Their response is well if it falls on a weekend or a holiday it wont draft on that date, which I …
Stephanie was a joy to work with. The communication was top notch and she was very kind and professional. I appreciate everything that Donegal did for me during my 2 year old claim.
I would give 0 stars but that wasn’t an option. Worst insurance company ever. Save yourself time and money by not using them. They take an extremely long time to settle claims and once you get an attorney involved they won’t help you at …
Donegal is a great company! Not only do I sell insurance for them but I have also entrusted them with my own coverage. Their claim handling is top-notch.
make sure you always get a police report if someone even just bumps into you. The insurance adjusters will not give you money according to what a professional body shop’s estimate is. Always get a police report and never move your …
59 years old 1st claim. I got donegal despite some bad revues. We had hail damage called on Monday met adjuster on Friday got check in mail 4 days later. Boom so pleased I would NEVER switch
Thank you so very much for choosing my street rod for a beautiful trophy at the Thunder on the River car show on 6/18/16. I am very honored that you chose my car. Your trophy is the nicest one I have and I am very proud to display it. It is …
What a frustrating nightmare of an experience. I was trying to get reimbursed for a simple $199 claim from an injury incurred when my daughter shut her finger in the door. God forbid all those premiums we paid over the years turn into an …
My home suffered water damage at the hands of a negligent contractor, who believed his work was not to blame. He was hired to replace my roof, which was marred by hail. The only choice I had was to reach out to his insurance company, …
Hit a deer and totaled our van on Thanksgiving Day (12:30am). Customer service was open, but no services were available (insurance closed?!)…However, they paid a $1300 tow bill (for a 1/2 mile to the garage!), waived our deductible, paid …
One of their drivers ran a stop sign and hit me. Totaled my car and I was off work for two weeks. Absolutely horrible to deal with. I have Progressive and they have been wonderful. They tell Progressive one thing and tell me something else. Liars. Now I have to get an attorney involved.
they have been a descent insurance company for years but they have gotten very pricey. We will probably move because several other insurance companies with higher ratings have offered us the same coverage for significantly less than Donegal.
One of there customers totalled my daughters car and they will not cover replacement cost. Asking only $2500, they expect us to find a good running sedan for $1700. BEWARE if one of their customers hit you!!
Disgusting has no sympathy. Their policy holder wrecked the heck out of my car and was totally at fault. Took forever to hear back from them and they don’t call back on what decision they made… YOU have to constantly bug them about your …
Had two claims in the past year, vandalism to my car and water damage to my home. Both claims were handled quickly and efficiently. I was particularly pleased with the claim against my homeowners insurance, which was settled for more than I had expected/hoped for.
Their insured ran a red light, hit my wife’s vehicle with our children inside and claim that we are 10% negligible for the accident. Police report clearly states Donegal’s insured driver ran a red light, also confirmed by their driver’s …
Been a policy holder since 2006. Due to a small fender bender and one serious accident in 2019, they will be dropping me. 2 accidents by a teenage driver = termination. 13 years of no claims, loyalty, and on time payments means nothing!!! Don’t mess up, Donegal will drop you.
I was involved in 2 auto accidents in different vehicles. ,The accident on January 8th was my fault, I slid off an icy road and hit a post. The second accident was on February 8th when another driver hit me in the rear. Both repairs were …
I have done business with Donegal for decades! And over the years, yes, I’ve had to file more than one claim. Each and ever time. Donegal’s claims process if smooth and efficient. …
I don’t write any reviews but after my recent experience with Donegal insurance’s claim process, I want to help out people who are looking into signing up for Donegal Insurance. My advice is to stay away from this company. If you live in …
I cannot express my gratitude and complete satisfaction for the team at Donegal that handled my claim. They walked me through every step after a fire destroyed my home and its contents. From the temporary accommodations to the finalization …
When you are dealing with a problem at your home, you want dealing with your insurance company to be easy… and for us it was. We had lightning hit a tree close to our house. It “fried” numerous items in our home. Calling and dealing …
I RECOMMEND YOU READ ALL THE REVIEWS ONLINE, I see a trend about them not PAYING OUT when you PAY THEM!!! BE CAREFUL EVERYONE!
My Experience is one of their customers, UGI Gas Company had a piece of metal …
Very disappointed with Donegal. I have been with them since 1989,that’s a lot of paid premiums. Missed one payment due to going paperless, and paid it on the last day it was due. They deposited the payment, then decided to send it back. …
I have personally represented Donegal Mutual for over 20 years as an agent. I even have my own personal insurance with them and so do many of my family members. Not only do I find them as a financially stable carrier, but their claims and …
I have had Donegal auto insurance for six months. On Friday afternoon the start of labor day weekend I was in a auto accident. I did not get any support from Donegal because of the holiday weekend so I had to wait 4 days with no help and …
A terrible insurance company totally devoid of ethics. After one of their insured trucks smashed into the rear of my Toyota during fairly slow traffic causing, as their appraisal group confirmed, over $1,000 worth of damages, Donegal decided to pay — nothing. Even though the driver insured was completely at fault.
Unable to reach claims representative to help resolve my claim. It has been several months without a return call or return emails. They have completely ignored my request for documentation and assistance. Extremely poor customer service.
Claims department is terrible. Doesn’t return phone calls at all, our insurance company has been having issues with getting information and calls back also. As someone who was involved in an accident (I was not at fault), with one of their …
Our vehicle was totaled after a cut-off driver crossed our path. While there were no injuries , and the other driver sped off, it was still an upsetting event. It is difficult to lose a perfectly good vehicle. …
This place is a joke. I don’t even have insurance with them but they are harassing my parents because we are living with them while our house is being built. They just add my 21 year old son to my parents policy without permission despite …
My house had a leak from the master bathroom when we were on a cruise. Came home to destruction in bathroom, master bedroom and no ceiling or carpet in family room. The adjuster refused to allow new carpet that the toilet water fell on and …
Insured is a neighbor to a property that had a large fire. The morning of the fire we made the claim with Donegal. By that afternoon the adjuster had contacted the insured, discussed cleanup with the restoration company, and had a check issued before the end of day. Basically about a 5 hour turnaround. Very impressive!
Had wind tear siding of my house. I called Donegal and had an excellent customer service experience. The adjuster came the same day and explained everything. Had the check by the end of the week.
Simply outstanding service provided by Donegal !! Had to submit a sizable claim for massive size hail that damaged way more than my roof. I’ve spent decades around serious business professionals and I assure you, Donnegal deserves a seat …
One of their insured drives blatantly blew through a red light hitting my vehicle with my two daughters inside.Thankfully we are ok. My car was severely damaged and was expertly fixed by Lynch’s auto repair (highly recommend). They tell me …
Was happy with this company until we actually had a claim. Donegal refuses to cover our claim even while our policy has added on coverage specifically for the incident that occurred. Our agent and lawyer can’t understand why they won’t …
After having an auto accident I braced myself for “dealing with the insurance company” but was pleasantly surprised that there were no problems, whatsoever. Our local rep, Jaci Jonsohn reacted quickl;y when I called to say I’d had an …
Their service is awful. We bought a new house and were doing work before moving in. We were still living in our old house and they canceled our policy saying it was vacant. They also tried to increase our auto insurance rates because they …
0 stars. I was hit by their customer, I was asked to get my own quotes to “save” time due to the covid (put me at risk instead of then coming out like they are suppose to). Once I get my quote and body shop of choice, they come back with …
When my 92 yr old mother had roof damage from a storm two years ago, John the adjuster came within two days, contacted the roofer and communicated with the roofing company until the job was completed, even offering more coverage when the …
Donegal insures our acreage and home where we live with our personal riding horses and dog. Their policy coverage and competitive rates helped us make the decision to go with Donegal Insurance. We have a friend who filed a claim on their …
Most worse insurance company in USA, please read all views before you buy this company insurance. I call for my roof, not covered fully and then cut money from my claim, when I paid lot of money from my packet, not response on phone, …
This past summer a major storm damaged my roof. Donegal was quick to respond and work with me through the process and I was able to get a replacement quick and easy. During the roof replacement, the water line running to my refrigerator …
I am happy to post a review for Donegal Mutual Insurance Company. I have had consistently great customer service from them. Any time I contact them my questions are answered, they resolve the situation clearly and keep me updated on …
Donegal was great to work with. When I had a water claim, one of the adjusters advise me that when they stained the floor in my home, we might not be able to stay in the house. He said Donegal would pay up to 3 nights in a hotel. Then also …
Bad customer service. One of there clients backed into my car and caused damage with the trailer hitch. Haven’t received a call back in two days. I have called and texted. Not happy at all.
My first year with them…4 vehicles, I’m the only driver…2nd year my policy doubled!!! I called because I refuse to pay that… A few weeks ago, I get a call from my broker, Donegal wants to know how much I drive my vehicles.. I put very …
I wish i could rate this place with no stars because they are not only very terrible with claims, when you try to contact them they never get back to you. This is not only one of the most shady insurances but it has the worst customer …
This company is not even worthy of a star!! We had them for over 8 years never late on our payment, actually paid early and unfortunately after 2 accidents over 2 years (1 was not our fault) they dropped us through a letter in the mail.. I …
Took 5 months to settle my claim for a small fire. Had to hire someone to help me get my money. Was a customer for almost 20 years with only one claim long time ago. Now, they are one of a few who aren’t giving any refunds to policy …
My homeowners insurance company is part of Donegal group. I recently worked with them over wind damage from a hail storm that resulted in my needing a new roof. The rep from my insurance company was awesome. Very professional and always …
Would give them 0 stars if possible. Had this insurance company and had a vehicle totaled out due to hail damage. They tried to get the vehicle before they paid me. It took 6 weeks to get the payment. Mysteriously after all of this they …
I had a claim against one of Donegal’s insured clients earlier this month. The next morning, Broc Crider, their claims rep contacted me and did a phone interview with me as to what happened. The next day, Scott Cutter, their appraiser came …
I have nothing but good things to say about Donegal. Recently my wife was in a minor accident and we had to file a claim for repairs. Everyone involved with the claim was friendly, polite and professional. We got the car repaired by the …
Was with Donegal for at least 10 years for both my car insurance and home insurance. They are getting 2 because it is partly my fault that I didn’t pay my renewal on time, however we have a business and rental homes and I thought the auto …
I have been with Donegal for my homeowners policy for over 15 years. They have the best customer service and paid my claims in a timely manner. Their rates are very competitive and although they raise them, so does every other company out …
We had a claim against one of their insured. It was handled professionally promptly and without a hitch the only reason for 4 stars was because they don’t have direct deposit. Good organization.
I had to file a claim after hitting a deer. From the very first call to the end, customer service was outstanding. The claim was handled quickly and efficiently. Within hours of filing, my car was in the shop. Everything was explained in detail so that I knew exactly what to expect. They exceeded my expectations. Thank you Donegal!
One of their policy holders ran a stop sign and totaled my car. It was blatantly obvious by looking at the pictures and damage to my car and his truck, that their policy holder was at fault. Donegal insurance kept ignoring my phone calls …
There was a significant hail storm in our neighborhood. I’ve counted 10 homes out of 15 in my block submitted claims for this storm and their insurance paid for new roof. That includes the neighbor right next to me on a pipe stem, diagonal …
Injured at work. Employer acknowledges injury is work related. Claims rep Lor doremus has been deceptive with my employer and myself. Employer/insured of mine has provided me statements reflecting that HE KNOWS I WAS INJURED AT WORK. Claims …
Terrible insurance company. Took over 4 months to get my vehicle fixed due to their delays. My vehicle was hit after some yahoo lost a ladder off of his truck. I’m not insured by Donegal, but the truck driver was. Donegal agent outright …
Charged me $67 after my policy expired. it took them over a year to send an invoice. I had to then sign numerous forms spending hours to get this reversed. never in 35+ years of buying insurance have I seen this type of behavior from …
Buyers beware… Will share all details of the worst insurance or business experience ive ever had with any business or insurance company, how poorly i was treated by Donegal, how negligent my claim has been treated by their representatives …
Been trying to get in contact about a accident I was in with one of there policy holders and have been ignored for about 3 hours now. I’ve called and left several messages for Jamie Farina who is the claims women and texted her several …
I was rear ended. The other party’s insurance company took responsibility for the collision. They wanted me to go to one of their “claims centers” for estimate and repairs. I consulted with Donegal and decided to have Donegal process my …
Hard to get in contact with someone and when they do respond it’s days later by text. The adjuster is giving some low ball estimate based off of pictures they had us upload to their website they haven’t even sent the car to be physically …
Called to have the auto accident closed out in Medicare back in March 2022. It is still open 8/30/22 and the lady told me she didn’t know how to do that.
Never have I received such a bad customer service experience, when I was the one who was hit by their client. Christian Lawrence, not only undermined my intelligence but implied that I was not being honest about a hazard symbol …
I have been trying to get a hold of this company since yesterday to file a homeowners claim caused by a recent storm that came through my area. No luck. I don’t think they have staff in the claims department over the weekend ? This is my …
I was involved in an accident a month ago. My policy covers 30 days of a rental. So far it took 2 weeks for the adjuster to come look at the car. Several more days to get the report it before authorizing repairs. The garage found a couple …
I’ve had Donegal Mutual Insurance Co. as my auto carrier for at least 40 years and have been extremely happy with them. One thing they do offer, which not all companies offer, is 1st accident forgiveness. Ask them or your agent about it…
We needed a quote for home insurance. My parents have been dealing with Donegal for over 25yrs. and referenced us to their agent. The agent was polite and quick with the response. Definitely considering switching our car insurance with then as well.
Do not use this company for any insurance. If you have them and have never had to file a claim you are very fortunate. I recently had damage from the big rainstorm we had a couple of weeks ago. The roof leaked. Well they wouldn’t pay for …
Terrible customer service. have been a Donegal customer for many years but never filed a claim. Donegal claims department is terrible. It’s been 40 days and they still don’t have a plan. They never return calls. Don’t get into an accident outside of PA or your screwed as they are not licensed in many states.
We just changed to Donegal Group on 1/6 and on 1/20 a deer ran in to the side of our car. I called claims on 1/20 and the after hours claims dept. said they couldn’t find the policy so they were transferring me. I waited 15 minutes and the …
Good luck if you have to file a claim against one of their insureds. My business suffered damages as a direct result of the actions of a company that they insure and my claims representative, Andrew Parmer, has been impossible to contact. …
I can’t say it enough about how happy I am that I switched my insurance over to Donegal. I have never had this happen before but a rock shattered my windshield on the highway while I was driving. The people I spoke with from my agent on …
(Translated by Google) An excellent decision and service The best
(Original) …
Trash Company
Took care of affairs
One word, SCAMMERS!
Fair
Professional
Service
Pain in the butt. Honestly.
Nice friendly people
This is a garbage insurance company.
Great insurance
Very helpful
This insurance company is pure trash!!!
Navigation on the website
Found policy info quickly.
Heat pressed tshirts for a softball tournament right next to this place.
Great customer service and handles claims in a timely manner
They’re my truck insurance company
Great company. Great rates and smooth claims process.
Great insurance company, been around a very long time.
When it comes to insuring my bling…only one company I can think of. I pitty the rest…
One of the most fair and competitive insurance companies I’ve worked with.
Terrible billing
No notice of cancellation
Jerks to work with
Over charged on an audit
Great place for holding educational events. Thanks, Donegal, for your support of the CPCU Society!
Great all around.
Put a loss claim in for the first time ever and it’s absolutely horrible getting and kind of response or help from this company.
Great Company. Friendly staff. Great rates. Always get a live person when I call the local office.
Unprofessional business. Better hope you don’t get into an accident with one of their policy holders!
The worst insurance company ever I give them 0 they are not worthy.
Terrible to deal with. Very bad experience dealing with claims. Hope no one hits you w this insurance. Very disappointed.
They always come through nicely when we need them
Their driver rear-ended my car and every refuseing the fix it
Have been employed with Donegal for 4 years and love everything about it. Great company with fantastic employees.
great company. they really help our business after a big water leak,
thank you Donegal
I had a light fixture fall on my head from them , and they have yet to settle with me. Communication sucks! They are not helpful at all. They don’t want to pay me for what happened to me.
I wouldn’t let this company insure any vehicle, home, or even my dog! The worst insurance when it comes to covering an accident!
Good service, better rates and hassle free claims.
Love it
Very helpful with what I needed
Has been my insurance company for many years and has always taken care of all my needs
HORRIBLE! Claims dept is the worst! What a pack of criminals! Word to the wise keep on them!! They will ignore you & try to sneak past you every chance they get!!!
DONT EVER LET SOMEONE HIT YOU THAT HAS THIS INSURANCE THEY TAKE FOREVER TO PAY OUT AND THE LADY THAT HANDLES THE TOTAL LOSS NEEDS TO FIND ANOTHER JOB!!!!!!!!!!!!!
Got a great insurance rate for our new home, and got 3x better car coverage vs geico and saved 40$ a mo
Been a insurance customer here for over 30 years, great service and low rates
I been a loyal commercial acct , for a few years , never a issue , with my payments or any claims and was canceled due to a former business I ran , they claim conflict with my current business..I tried numerous times to resolve this issue, …
They are not open for business on the weekend so you can’t make changes to your coverage period really poor customer service for an insurance company not to be open on the weekends. It has put me in a really bad position.
Donegal insurance is not cheap and then when you have valid damage to your house that should be covered, they do not cover it!!!!! They will do and say ANYTHING to NOT COVER ANYTHING!!!!!!!!!!!
I don’t usually give reviews but I’ve had the Worst experience ever! If I could give a negative star review I would. I can write 10 pages of why you shouldn’t go with this company. Do NOT get insured with them.
Karen, has incredibly bad customer service, she shouldn’t argue with potential business or customers while at dealerships no matter what issues she is having or how bad her day is going, completely unacceptable attitude problems.
Greedy company. They charge a fee over 20% of your premium if you are a few days late to renew your insurance. Currently looking for a new insurer.
Just plain and simple the worse company I’ve ever had to deal with. Won’t even get into my claim because you wouldn’t believe me if I told you what happened.
Hands down best insurance company I’ve ever had!
Very slow claims handling. Don’t expect much speed with these claims adjusters. Very poor communication as well. Go elsewhere for insurance, you’ll be better off.
My company has written through Donegal for 20+ years. They are one of the best. Great rates, great service, and great people!
The worse ins co ever. There policy holder hit my truck and now Maribeth Williams so no where to be found. Smh
They’re pretty good. Never let me down at this point. From an industry that usually does
Your customer almost kill me and now you don’t want to pay for the damages to myself and my car
Donegal Insurance is hands down one of the best insurers out there. We have all of our personal insurance with them. 5 stars for sure.
Awful. Rude. Terrible workers. Always out of the office
Worse insurance. If I could rate a 0 I would. Cancelled my car insurance last week and they still taking money out of my account. Then ladie says she doesnt know if there will be a refund.
The Donegal team was terrific from start to finish — very professional and responded quickly to my questions. Highly recommended for business insurance needs.
As a customer I have no experience. As the victim in an accident where I had no fault they were a nightmare. Douchebags of the highest order.
One of Donnegala insureds. Installed a water tank in my home using inferior materials. My insurance company handled 98% of the cleanup and compensation. They billed Donnegal who admit their insured was wrong. Now Donnegal wants to …
Love donegal, I’ve had nothing but great experiences with them. After getting rear ended by someone with Omni insurance and having to deal with them I am so thankful for donegal and their great customer service.
Worst company ever. I own a small construction company with 5 employees and I get a bill for $57,000.00. They just bill what they want and if you don’t pay it they sick the lawyers on you. Can’t afford to pay them. Have to close my company. Thanks Donegal YOU SUCK.
Giving this company one star is being generous. We filed a claim with the company and they gave us the run around for an entire week when my daughter needed a rental. Completely unprofessional.. Terrible service.
made a first time claim ever in my life with donegal insurance. it was an auto accident claim. i dealt with debra jones, simon darley and an adjuster first name of jerry. all of them were very professional and courteous. thank you donegal for making this as easy as possible.
My vehicle was involved in an accident. They got on it right away the next day and have been very professional throughout this whole experience. I wanna say a huge thank you.
Donegal Insurance and its employee Gary Klenkel made a very stressful situation a lot less stressful. Within minutes of explaining my problem to Mr. Klenkel, he sprang into action. He contacted vendors on our behalf, was extremely attentive …
Not at all the best insurance group out there. After my experience with them today i will not be renewing my service with them. I also heir Dave Ramsey recomends them but there are some things he does not know about them and i had to find …
Was out of town when I hit a deer. They came to me and checked out the vehicle, and took care of me wonderfully. No issues at all. We have actually had some of our renewals over the years go down. That’s kinda rare. Keep up the good work guys.
1st Accident Forgiveness – HA! HA!
Should be 1st Accident Refusal to RENEW
This place is horrible. Our vehicle was damaged by a policyholder who was 100% at-fault. Getting info out of them and getting them to call back is nearly impossible. Get your insurance somewhere else. I wonder how they stay in business.
Great Insurance company. Have been with them over 10 years. They take care of business.
My claim was handled quickly and efficiently. My Donegal service rep was well informed, courteous and very helpful. The entire process was easy and completed 100% to my satisfaction. I highly recommend Donegal.
Phone menu can be confusing if your intended purpose isn’t mentioned or if you just want to talk to a human instead of an automated response.
I was hit by one of there clients and they were horrible to deal with. I have never been so mad when I got off the phone. I want to know that if I have an accident that my insurance company will help me take care of my car and the clients …
Worst customer service every! Set up for auto draft for a specific date and after three attempts they cant seem to auto draft on that date. Their response is well if it falls on a weekend or a holiday it wont draft on that date, which I …
Stephanie was a joy to work with. The communication was top notch and she was very kind and professional. I appreciate everything that Donegal did for me during my 2 year old claim.
I would give 0 stars but that wasn’t an option. Worst insurance company ever. Save yourself time and money by not using them. They take an extremely long time to settle claims and once you get an attorney involved they won’t help you at …
Donegal is a great company! Not only do I sell insurance for them but I have also entrusted them with my own coverage. Their claim handling is top-notch.
make sure you always get a police report if someone even just bumps into you. The insurance adjusters will not give you money according to what a professional body shop’s estimate is. Always get a police report and never move your …
59 years old 1st claim. I got donegal despite some bad revues. We had hail damage called on Monday met adjuster on Friday got check in mail 4 days later. Boom so pleased I would NEVER switch
We have been a customer for over 3 years and had to find out from another insurance agent that they will no longer cover people in Iowa.
Thank you so very much for choosing my street rod for a beautiful trophy at the Thunder on the River car show on 6/18/16. I am very honored that you chose my car. Your trophy is the nicest one I have and I am very proud to display it. It is …
What a frustrating nightmare of an experience. I was trying to get reimbursed for a simple $199 claim from an injury incurred when my daughter shut her finger in the door. God forbid all those premiums we paid over the years turn into an …
My home suffered water damage at the hands of a negligent contractor, who believed his work was not to blame. He was hired to replace my roof, which was marred by hail. The only choice I had was to reach out to his insurance company, …
Hit a deer and totaled our van on Thanksgiving Day (12:30am). Customer service was open, but no services were available (insurance closed?!)…However, they paid a $1300 tow bill (for a 1/2 mile to the garage!), waived our deductible, paid …
One of their drivers ran a stop sign and hit me. Totaled my car and I was off work for two weeks. Absolutely horrible to deal with. I have Progressive and they have been wonderful. They tell Progressive one thing and tell me something else. Liars. Now I have to get an attorney involved.
they have been a descent insurance company for years but they have gotten very pricey. We will probably move because several other insurance companies with higher ratings have offered us the same coverage for significantly less than Donegal.
One of there customers totalled my daughters car and they will not cover replacement cost. Asking only $2500, they expect us to find a good running sedan for $1700. BEWARE if one of their customers hit you!!
Disgusting has no sympathy. Their policy holder wrecked the heck out of my car and was totally at fault. Took forever to hear back from them and they don’t call back on what decision they made… YOU have to constantly bug them about your …
Had two claims in the past year, vandalism to my car and water damage to my home. Both claims were handled quickly and efficiently. I was particularly pleased with the claim against my homeowners insurance, which was settled for more than I had expected/hoped for.
Their insured ran a red light, hit my wife’s vehicle with our children inside and claim that we are 10% negligible for the accident. Police report clearly states Donegal’s insured driver ran a red light, also confirmed by their driver’s …
Been a policy holder since 2006. Due to a small fender bender and one serious accident in 2019, they will be dropping me. 2 accidents by a teenage driver = termination. 13 years of no claims, loyalty, and on time payments means nothing!!! Don’t mess up, Donegal will drop you.
I was involved in 2 auto accidents in different vehicles. ,The accident on January 8th was my fault, I slid off an icy road and hit a post. The second accident was on February 8th when another driver hit me in the rear. Both repairs were …
I have done business with Donegal for decades! And over the years, yes, I’ve had to file more than one claim. Each and ever time. Donegal’s claims process if smooth and efficient. …
I don’t write any reviews but after my recent experience with Donegal insurance’s claim process, I want to help out people who are looking into signing up for Donegal Insurance. My advice is to stay away from this company. If you live in …
I cannot express my gratitude and complete satisfaction for the team at Donegal that handled my claim. They walked me through every step after a fire destroyed my home and its contents. From the temporary accommodations to the finalization …
When you are dealing with a problem at your home, you want dealing with your insurance company to be easy… and for us it was. We had lightning hit a tree close to our house. It “fried” numerous items in our home. Calling and dealing …
I RECOMMEND YOU READ ALL THE REVIEWS ONLINE, I see a trend about them not PAYING OUT when you PAY THEM!!! BE CAREFUL EVERYONE!
My Experience is one of their customers, UGI Gas Company had a piece of metal …
Very disappointed with Donegal. I have been with them since 1989,that’s a lot of paid premiums. Missed one payment due to going paperless, and paid it on the last day it was due. They deposited the payment, then decided to send it back. …
I have personally represented Donegal Mutual for over 20 years as an agent. I even have my own personal insurance with them and so do many of my family members. Not only do I find them as a financially stable carrier, but their claims and …
I have had Donegal auto insurance for six months. On Friday afternoon the start of labor day weekend I was in a auto accident. I did not get any support from Donegal because of the holiday weekend so I had to wait 4 days with no help and …
A terrible insurance company totally devoid of ethics. After one of their insured trucks smashed into the rear of my Toyota during fairly slow traffic causing, as their appraisal group confirmed, over $1,000 worth of damages, Donegal decided to pay — nothing. Even though the driver insured was completely at fault.
Unable to reach claims representative to help resolve my claim. It has been several months without a return call or return emails. They have completely ignored my request for documentation and assistance. Extremely poor customer service.
Claims department is terrible. Doesn’t return phone calls at all, our insurance company has been having issues with getting information and calls back also. As someone who was involved in an accident (I was not at fault), with one of their …
Our vehicle was totaled after a cut-off driver crossed our path. While there were no injuries , and the other driver sped off, it was still an upsetting event. It is difficult to lose a perfectly good vehicle. …
This place is a joke. I don’t even have insurance with them but they are harassing my parents because we are living with them while our house is being built. They just add my 21 year old son to my parents policy without permission despite …
My house had a leak from the master bathroom when we were on a cruise. Came home to destruction in bathroom, master bedroom and no ceiling or carpet in family room. The adjuster refused to allow new carpet that the toilet water fell on and …
Insured is a neighbor to a property that had a large fire. The morning of the fire we made the claim with Donegal. By that afternoon the adjuster had contacted the insured, discussed cleanup with the restoration company, and had a check issued before the end of day. Basically about a 5 hour turnaround. Very impressive!
Had wind tear siding of my house. I called Donegal and had an excellent customer service experience. The adjuster came the same day and explained everything. Had the check by the end of the week.
Simply outstanding service provided by Donegal !! Had to submit a sizable claim for massive size hail that damaged way more than my roof. I’ve spent decades around serious business professionals and I assure you, Donnegal deserves a seat …
One of their insured drives blatantly blew through a red light hitting my vehicle with my two daughters inside.Thankfully we are ok. My car was severely damaged and was expertly fixed by Lynch’s auto repair (highly recommend). They tell me …
Was happy with this company until we actually had a claim. Donegal refuses to cover our claim even while our policy has added on coverage specifically for the incident that occurred. Our agent and lawyer can’t understand why they won’t …
After having an auto accident I braced myself for “dealing with the insurance company” but was pleasantly surprised that there were no problems, whatsoever. Our local rep, Jaci Jonsohn reacted quickl;y when I called to say I’d had an …
Their service is awful. We bought a new house and were doing work before moving in. We were still living in our old house and they canceled our policy saying it was vacant. They also tried to increase our auto insurance rates because they …
0 stars. I was hit by their customer, I was asked to get my own quotes to “save” time due to the covid (put me at risk instead of then coming out like they are suppose to). Once I get my quote and body shop of choice, they come back with …
When my 92 yr old mother had roof damage from a storm two years ago, John the adjuster came within two days, contacted the roofer and communicated with the roofing company until the job was completed, even offering more coverage when the …
Donegal insures our acreage and home where we live with our personal riding horses and dog. Their policy coverage and competitive rates helped us make the decision to go with Donegal Insurance. We have a friend who filed a claim on their …
Had a pheasant hen hit my van recently which knocked out my air conditioner. Everyone I dealt with at Donegal made the process simple and easy. …
Most worse insurance company in USA, please read all views before you buy this company insurance. I call for my roof, not covered fully and then cut money from my claim, when I paid lot of money from my packet, not response on phone, …
This past summer a major storm damaged my roof. Donegal was quick to respond and work with me through the process and I was able to get a replacement quick and easy. During the roof replacement, the water line running to my refrigerator …
I am happy to post a review for Donegal Mutual Insurance Company. I have had consistently great customer service from them. Any time I contact them my questions are answered, they resolve the situation clearly and keep me updated on …
Donegal was great to work with. When I had a water claim, one of the adjusters advise me that when they stained the floor in my home, we might not be able to stay in the house. He said Donegal would pay up to 3 nights in a hotel. Then also …
Bad customer service. One of there clients backed into my car and caused damage with the trailer hitch. Haven’t received a call back in two days. I have called and texted. Not happy at all.
My first year with them…4 vehicles, I’m the only driver…2nd year my policy doubled!!! I called because I refuse to pay that… A few weeks ago, I get a call from my broker, Donegal wants to know how much I drive my vehicles.. I put very …
I wish i could rate this place with no stars because they are not only very terrible with claims, when you try to contact them they never get back to you. This is not only one of the most shady insurances but it has the worst customer …
This company is not even worthy of a star!! We had them for over 8 years never late on our payment, actually paid early and unfortunately after 2 accidents over 2 years (1 was not our fault) they dropped us through a letter in the mail.. I …
Took 5 months to settle my claim for a small fire. Had to hire someone to help me get my money. Was a customer for almost 20 years with only one claim long time ago. Now, they are one of a few who aren’t giving any refunds to policy …
My homeowners insurance company is part of Donegal group. I recently worked with them over wind damage from a hail storm that resulted in my needing a new roof. The rep from my insurance company was awesome. Very professional and always …
Would give them 0 stars if possible. Had this insurance company and had a vehicle totaled out due to hail damage. They tried to get the vehicle before they paid me. It took 6 weeks to get the payment. Mysteriously after all of this they …
I had a claim against one of Donegal’s insured clients earlier this month. The next morning, Broc Crider, their claims rep contacted me and did a phone interview with me as to what happened. The next day, Scott Cutter, their appraiser came …
I have nothing but good things to say about Donegal. Recently my wife was in a minor accident and we had to file a claim for repairs. Everyone involved with the claim was friendly, polite and professional. We got the car repaired by the …
Was with Donegal for at least 10 years for both my car insurance and home insurance. They are getting 2 because it is partly my fault that I didn’t pay my renewal on time, however we have a business and rental homes and I thought the auto …
I have been with Donegal for my homeowners policy for over 15 years. They have the best customer service and paid my claims in a timely manner. Their rates are very competitive and although they raise them, so does every other company out …
We had a claim against one of their insured. It was handled professionally promptly and without a hitch the only reason for 4 stars was because they don’t have direct deposit. Good organization.
I had to file a claim after hitting a deer. From the very first call to the end, customer service was outstanding. The claim was handled quickly and efficiently. Within hours of filing, my car was in the shop. Everything was explained in detail so that I knew exactly what to expect. They exceeded my expectations. Thank you Donegal!
One of their policy holders ran a stop sign and totaled my car. It was blatantly obvious by looking at the pictures and damage to my car and his truck, that their policy holder was at fault. Donegal insurance kept ignoring my phone calls …
There was a significant hail storm in our neighborhood. I’ve counted 10 homes out of 15 in my block submitted claims for this storm and their insurance paid for new roof. That includes the neighbor right next to me on a pipe stem, diagonal …
Injured at work. Employer acknowledges injury is work related. Claims rep Lor doremus has been deceptive with my employer and myself. Employer/insured of mine has provided me statements reflecting that HE KNOWS I WAS INJURED AT WORK. Claims …
Terrible insurance company. Took over 4 months to get my vehicle fixed due to their delays. My vehicle was hit after some yahoo lost a ladder off of his truck. I’m not insured by Donegal, but the truck driver was. Donegal agent outright …
Charged me $67 after my policy expired. it took them over a year to send an invoice. I had to then sign numerous forms spending hours to get this reversed. never in 35+ years of buying insurance have I seen this type of behavior from …
Buyers beware… Will share all details of the worst insurance or business experience ive ever had with any business or insurance company, how poorly i was treated by Donegal, how negligent my claim has been treated by their representatives …
Been trying to get in contact about a accident I was in with one of there policy holders and have been ignored for about 3 hours now. I’ve called and left several messages for Jamie Farina who is the claims women and texted her several …
I was rear ended. The other party’s insurance company took responsibility for the collision. They wanted me to go to one of their “claims centers” for estimate and repairs. I consulted with Donegal and decided to have Donegal process my …
Hard to get in contact with someone and when they do respond it’s days later by text. The adjuster is giving some low ball estimate based off of pictures they had us upload to their website they haven’t even sent the car to be physically …
Called to have the auto accident closed out in Medicare back in March 2022. It is still open 8/30/22 and the lady told me she didn’t know how to do that.
I have been with Donegal for years and their customer service is great, they have always been able to answer all my questions quickly.
Never have I received such a bad customer service experience, when I was the one who was hit by their client. Christian Lawrence, not only undermined my intelligence but implied that I was not being honest about a hazard symbol …
I have been trying to get a hold of this company since yesterday to file a homeowners claim caused by a recent storm that came through my area. No luck. I don’t think they have staff in the claims department over the weekend ? This is my …
21 years with Donegal of never missing payments. One DUI later and they drop you like a sack of groceries. So much for customer loyalty.
I was involved in an accident a month ago. My policy covers 30 days of a rental. So far it took 2 weeks for the adjuster to come look at the car. Several more days to get the report it before authorizing repairs. The garage found a couple …
I’ve had Donegal Mutual Insurance Co. as my auto carrier for at least 40 years and have been extremely happy with them. One thing they do offer, which not all companies offer, is 1st accident forgiveness. Ask them or your agent about it…
We needed a quote for home insurance. My parents have been dealing with Donegal for over 25yrs. and referenced us to their agent. The agent was polite and quick with the response. Definitely considering switching our car insurance with then as well.
Do not use this company for any insurance. If you have them and have never had to file a claim you are very fortunate. I recently had damage from the big rainstorm we had a couple of weeks ago. The roof leaked. Well they wouldn’t pay for …
Terrible customer service. have been a Donegal customer for many years but never filed a claim. Donegal claims department is terrible. It’s been 40 days and they still don’t have a plan. They never return calls. Don’t get into an accident outside of PA or your screwed as they are not licensed in many states.
I should have looked at reviews first
HORRIBLE company, they do not pay for damage that occurs. They say stuff has …
We just changed to Donegal Group on 1/6 and on 1/20 a deer ran in to the side of our car. I called claims on 1/20 and the after hours claims dept. said they couldn’t find the policy so they were transferring me. I waited 15 minutes and the …
Good luck if you have to file a claim against one of their insureds. My business suffered damages as a direct result of the actions of a company that they insure and my claims representative, Andrew Parmer, has been impossible to contact. …
I can’t say it enough about how happy I am that I switched my insurance over to Donegal. I have never had this happen before but a rock shattered my windshield on the highway while I was driving. The people I spoke with from my agent on …