Nationally recognized healthcare center with over 126 years of outstanding service to residents of Dorchester and beyond. See more
Read More| Friday | 8AM to 5PM |
| Saturday | 9AM to 1PM |
| Sunday | Closed |
| Monday | 8AM to 9PM |
| Tuesday | 8AM to 9PM |
| Wednesday | 8AM to 9PM |
| Thursday | 8AM to 9PM |
1353 Dorchester Ave, Dorchester, MA 02122
(Translated by Google) A hospital in the MassHealth system, very attentive service! …
We go here for infant care, the doctors are responsive, listen and always take my concerns seriously. They fill my daughters Prescription quickly as well
Wish i can give this place 0 star.
Boo
Bad health care center
Rude, Disrespectful, and ignorant!!
Worst service ever 😡😡 …
Bad services.. Bad customer services
…
Visual services staff are very professional.
Finding parking there is so hard, plus the services there is horrible
BAD service always
Don’t take for granted the health service industry!
This place is where the jackass work.
Vietnamese staffs lack professional attitude. Even rude to customers.
Customer service very rude, and impolite if you want to get something done over the phone I suggest don’t .
Update. This place just went from bad to horrible. Incompetent staffs to outright wrong information.
Very very bad customer services. They are just very rude and horrible.
Terrible service. No one knows nothing when I call. Never will go there again.
So I came for a shot 2 hours later still sitting here no one no notting what the hell is my taxes dollars paying for and I got to pay a co- payment never again
This place sucks . They lost my newborn baby’s medical records and her care had to be on hold for over a week until these unprofessional people got it together . This place is trash and unprofessional.
Never had a problem here. Been here since I was born. They’ve updated a lot.
Horrible we get treated very different when you are black.Always even the staff of color said.I know they won’t say it out loud because they need their jobs…
The most frustrating thing is dealing with people who just do not care. How can you employ people like this at a health facility?
place is amazing great doctors awsome referrals advoccates sw and more lobe that its also multicultural this place was a blessing to our family
really bad service . the place is not helpfull shouldnt be a fk health center personal dosent meet the standars!
I have been a patient for over 30 years… sad to say that the professionalism and integrity of patient care has declined .. 😕 …
My doctor here refused to continue my treatment for a chronic illness because i could not afford constant testing. This was embarrassing and dehumanizing treatment
The phone system is ridiculous. Good luck for anyone who call them. They will let you wait 1 hour then hang up on you
hi, i have to say this ,because i allways get good service there, THEY ALLWAY CALL ME FOR MY APPOITMENTS AND MY MEDICINE. DOCTORS ARE TREATING ME VERY GOOD.
They are better off hiring animal than these rude people to work for them. The customer service here is terrible.
On the website it says the you can be seen by urgent care if you are not a patient. This is a lie. Don’t waste your time.
Can’t get an appointment for 3 months. Don’t go there if you actually want to schedule an appointment as you will have to wait months for a simple physical. Go somewhere else.
The clinic is alright. Like going there. Wish that some of us didn’t have to wait for them long to call us. Miss the old days.
i dont know they forgot me or no but after the. nurse checked blood test , i was waiting in room almost 2 hours and the doctor didn’t show up
Signing in and out of the second floor is very frustrating. The service could’ve been much better. They seem to keep talking while we’re patiently waiting.
Not sure why I wasted so many years in this dump of a clinic. You can’t get anyone over the phone ever!!!!!!! Then even when you have insurance you get billed ??? Seriously. So done ✅
The staff was very respectful and awesome they were there for me and make sure everything was okay I give them an A++++
Horrible phone service. Literally been waiting to make an appointment since 9am and it’s 9:25 and I am still on hold.
three stars only because of the doctor working on my teeth. other then that the service is horrible they never pick up the phone and they are not friendly AT ALL. You guys need at total 360 turn around
Where do i began, I was having an asthma attack and the nurse said I was faking in urgent care the doctor came in and said I was fine I left feeling worse than when I went in, I work for BPS so I set up an eye appointment, it was fine I …
Appointment times that are booked don’t matter.
The phone service is nonexistent, you have to walk in to make an appointment.
This a larger clinic but only has around 14 parking spots. …
It took me 5 months calling in to get my physical appt. Customer service is unprofessional and less management skills. Can’t speak to the nurse for general question now.
The Dorchester House is more than just somewhere to get cured. I’ve been there since a little kid using everything from the Urgent care to the pool to the gym. The Dot House is more than a medical facility but a symbol of Community in …
When the Manager effectively addressed my situation and made it clear what the policy and procedures are at the Dot House I am at a comfortable place to say The manager did not brush me off.
Bad service at all, the staff is rude and they don’t how to talk with patients. The staff works there they don’t how to do their jobs especially some people in the registration place and some nurses. NO professionalism at all. I don’t how …
You can never reach them by phone to schedule an appointment and if you prays message they never return the call. This place needs to be reported to the medical board
Dental Horrible Customer Service- I was waiting on hold for about 45 min. I never scheduled an appointment because I was on hold. I call the other departments in the hospital at least they answer the phone within minutes and then transfer …
I don’t know what the Dot. House is doing with all the Grant monies it’s received in the last few years.I have not seen ANY new social services for the clients that go there for medical services. The food pantry has never improved. The new …
I have been goint to Dorchester House with my daughter for 15 years.
Great service from everyone!!!!! Love the fact that Urgent Care is open 7 days a week. I had to take my daughter two weeks ago on Sunday morning and they were able to see her right away. My daughter LOVES Dorchester House and so do I.
Made to wait for an hour for an app for a mamagram and was told the techician didnt show up. Why didn’t they call us to cancel or reschedule the app.
I was hesitant giving this place a try given the negative reviews, however, I needed to be seen quickly so I gave this place a try. The staff I worked with were all very helpful and compassionate. COVID testing was seamless with no line or apt necessary.
Dental department is the worst! They usually are sitting there running their mouths, but never answer the phone and poor customer service. When you go to register for a regular appt. the employees are too busy talking loud and breaking HIPAA rules to get you registered and off to your appt. in time.
Went there for an eye exam. Was told by the girl (brunette, hair in pony tail, wears glasses), sitting at the glasses desk, that my insurance did not cover for glasses (I have Masshealth) but “feel free to still pick some out and theres …
I donot know of any complaints from the moment I walked in to when I left it was a pleasant experience especially coming from another state that you think qould have awesome health care environments but this is very fancy and I am a …
Service at Dorchester House has steadily declined. Have not been able to get an appointment for annual physical in the past 2 years. My daughter was throwing up in the waiting room with flu, and still had to wait over an hour and a half to …
The worst practice. They don’t return calls, and they’re incredibly rude and impatient on the phone. We waited for WEEKS, calling multiple times a day, for them to simply send an Rx for an epi pen for our daughter- a life or death situation.
the dental department needs to get better with phone calls, every time i call them they have kept me on hold for about 30 to 40 minutes. i never get a call back whenever i do decide to leave a message. the reason why i wait that long is to …
REALLY REALLY BAD SERVICE here at DotHouse. They scheduled/booked us an appointment, and on the day of the appointment, just minutes prior to the appointment, they called and let us know that the appointment was canceled and needs to re …
If only there was an option for negative rating stars. This is the worst place ever. You are never seen at your appointment time, prepare for a 2-3 hour wait or sometimes the whole day. I thought it was only the women’s department but it seems like all the departments are like that. Do not go here! Save your time!
The wait time for your appointments are ridiculous the wait time on hold is ridiculous makes no sense for a person to wait an hour half to be seen for your appointment but yet if your late 15 minutes you can’t be seen this so unexcetable …
This is only for the dental portion of the clinic. I’ve never experienced any trouble in the other departments. However the dental registration process is horrible. You should be extremely disgusted in the way you have clients register or …
This is worst place ever! I would give this clinic no stars if I could.Every service this place offers are unprofessional, unorganized, and rude. The staff are very rude when you asked them to repeat themselves; I have very bad hearing …
FYI for COVID testing, it’s not the traditional wait in line walk in. They give out tickets starting at 7am. I arrived around 8:45am, and there was a sign to say that slots were full and to come the next day.
Dorchester House is not your average clinic, it’s a multi-service center which includes everything from medical services to swimming and karate classes. I have been a patient of this facility for the past several years and have experienced …
Do Not Want To Be Seen Here. As I Notice Your Lack Of Compassion When I Ask For Help. My blood Pressure Was Elevated And You Didn’t Even Give Asprin To Lower My Blood Pressure Or Listen To My Emotional Plea For Help. Then You Simply Walk …
I invest the whole day going to the pediatrician. She’s a kind doctor, but the job is done in a sloth-pace. There is so much waiting involved and I end up having no time to do anything after visiting her office. Last time I had a physical check up, I arrived by 3 and I’m out of her office by 7 or 8.
They are doing the work that is hard to do and helping people from all walks of life. Anyone trying to right by others get my 5 stars. The staff was kind to me.
From both my research and experience, DotHealth’s COVID pre-testing procedure is unclear, not transparent, and inconvenient. Their website lists the days and times they test and claims that no one will be turned away. However, despite …
DO NOT use DotHouse Health — They messed up a sample for a COVID test needed to travel (they claimed a vaccinated family member was positive when in fact he was negative and needed the negative test to travel urgently). They say it’s …
I’ve been going to Dorchester house since I was a child and services have been increasingly declining. I called to make an appointment with my Dr. who has nothing available for the rest of the year and we are in August. I can no longer …
I’ve been going to Dorchester house since I was a child and services have been increasingly declining. I called to make an appointment with my Dr. who has nothing available for the rest of the year and we are in August. I can no longer …
I had been a patient at DotHouse Health for over 28 years. I have met some of the most compassionate doctors and experienced especial care in the past. However, most recently, my experience has been far from that. I am always on hold for …
been coming here for 20+ years & never had any problems. Besides sometimes i have to wait extra for an appointment but they always treated me well.
I should have read the reviews before I enroll to Dot House. I did like the doctor I met with prior to my last and final appointment there. I will not go back there because I sat waiting to be seen for a scheduled appointment for 45 …
Been a patient for most of my life and I’ve always received good care from providers that genuinely want me well and happy. This is a community health clinic not an emergency service clinic so I understand things will not happen immediately …
they do not attend to make appointments very lousy service👎 …
That’s the worst of the worst worst place ever. I had an appointment to pick up my check up note, and they always said they did not call me when I show them the phone call, no say sorry no said nothing. And re- schedule me three times on …
I used to make a review about this hospital but now I have to write again bc it was insanely indignant. They let people waiting outside under the cold weather to be able to take the COVID test. After waiting outside for over 2 hrs, the …
I really think the CEO and others in administration should look at the comments and listen to the community they serve. Since there isn’t anyway to communicate with this staff on the website (no option) I’m writing this review. I had an …
I recently attempted to schedule a visit for a check up and was contacted by someoone from behavioral health , i explained the visit was for a Medical check up! A nurse reached out on two more occasions to verify the nature of the visit. I …
went to the emergency room with no patients, but still had to wait 1 hour
It is the entrance to hell. If you want to take care of your health and last several more years of life. I do not recommend this clinic. You call today for an appointment and they give it to you for 8 months or more. The wait is to …
This is the first time I ever post a complain or review about something.
Bad service. On 10/11/2022 at 10:30AM, a young Vietnamese translator hung up the phone while I was talking to find the better appointment schedule for my dad. …