i CALLED TO FIND OUT WHEN MY WATER WAS SCHEDULED TO BE TURNED ON AND THE WATER COMPANY COULD NOT TELL ME BECAUSE THEY DON’T HAVE A SYSTEM TO DO THAT. THAT’S VERY IRRESPONSIBLE.
Can’t get through. My water was cut off even though I have paid my bill this month and every month for the past 30 years. Their phone just beeps and hangs up.
Well all of the other reviews pretty much cover it. Usually there is some good and some bad at W.S.A it is all bad most pathetic attention to customer i have ever experienced. Simply horrible.
I only give them 1 star because thats as low as you can go… Its very unfortunate this is only company you can use in the area. Thr customer service is horrible and I can not wait to move from area just so I never have to deal with these people again
Stayed on phone over 10 minutes, the lady came on phone, said hello and when wife said hello, the lady hung up on her. Had to call back two more times to get in line:(:(:(:(
Customer service is not good:(:(
Customer Service was so rude it made me upset to be moving. Someone needs to do something about this! It’s your job to be nice, and if you’re not a nice person…FAKE IT!
Worst ever customer service. I used to enjoy working with DCWA but something happened apparently there was a change in management and the employees are not getting trained on how to work with the public. Very Sad.
I love this water company and have been with them for about 20 years never had to have any phone interactions except for a couple of times and it’s always been a Plus customer service I always pay my bills so I never really have to call but …
Tried paying my water bill through the drive thru. Couldn’t because I get e statements. That’s stupid. after saving them some money. Not no more. Had to take my sleeping baby outside in the cold.
There customer service is so rude it is ridiculous. The sad part about it is you can’t switch company because they monopolize the water in Douglas county. Therefore they know this and they treat you accordingly.
Horrible service call 4 times put on hold for 15 to 20 minutes all four times and all they do is put you on hold listening to some damn sleepy music. I fell asleep for 20 minutes wome up to the same damn elevator theme song. Worst customer service from by far.
These people disconnected my service which I had to pay a reconnection fee the same day they disconnected it. I was late on my payment with no other past due for the grand sum of $65.00. I have had service since 2010. They are so rude in the office and on the phone .
i had a water bill of $50 dollars and they cut my water off because i was late. That is ridiculous. I hate this company and i feel they are cutting the water off just so they can collect the extra $50 to return service.
paid bill went to dr came home and water cut off, now they say on list to be turned on, and shows on bank it hit before the time they say it was cut off …
It doesn’t give me the option for ZERO STARS. I’m tired of walking into facilities where the community relies on people for services to their home, and being treated like absolute garbage. I would never treat someone the way that I’ve …
Amanda was very helpful, took her time to track down the person that I needed to speak to instead of sending me on a goose chase… Thank you so much for your customer service!!!
Company comes out to find a leak after it is raining for 3 days strait. Was reported 2 weeks before rain… They dug up had 5 guys watching and dint accomplish nothing said be back in few days mean time parking lot tore up and business are …
Every six months or so I receive a bill from the WSA for “stormwater management” and when I ask why I have to pay this I am threatened with legal actions against me. …
This is absolutely the worst utility service company I’ve ever dealt with. I recently moved to this area from Boston, and this is a travesty. It seems that they feel like they can treat the customer with disrespect since there aren’t any other options. It’s a shame!
Horrible service, or better to say the service does not exists! Trying to contact them to terminate service and calling 2 days in a raw, but all I get is to listen to Tchaikovsky’s music. They are not available to answer the phone!!! …
The rude lady needs to be fired or written up . She hung up on me multiple times answering saying hello then hanging up . So I went to the office and called while waiting in line o didn’t say a word and she said please hold and put the …
I’ve been waiting seven months to have my yard put back as it was before WSA replaced water main under my driveway. Where is the concern for customers?
Turned my water off without sending me a bill then tells me it should b on later today or tomorrow I despise ignorance but I do believe in Karma! Sad race of clowns now a days don’t deserve to be in business!!! Im contacting BBB u have to give ppl a taste of their own medicine!
Horrible service. They “mistakenly” put over $200 in debt on my girlfriend’s credit. We caught the mistake and Angie Ward (someone who works for them) promised this wouldn’t happen. On top of that, their receptionist is very rude and …
No program for those affected by covid-19. No program for elderly disabled with dementia. No heart. No soul. Just a cold “give us money for excessive fees or get lost”. God doesn’t like ugly and this company is the epitome of ugly.
They cut my water off on the same day they told me it was due I made the full payment before the office opened the following day and called to confirm my service being restored. I was told I was on the list. They never restored it and now my children and I have to go an entire weekend with no water. Horrible customer service
After 20 minutes on hold someone answers says hello fast once and hangs up. I am past annoyed. I went online to see about my account and I’m not able to sign in its been over a week I have been trying to fix this. I don’t have time to get …
Seriously 2 days of breaks calling to have the operator just transfer me any where she feels-still no result -and she thought it was funny – She transfers me to a lady named Ginger and I got voice mail-I call back and ask what Ginger …
This is the worst excuse for a water and sewer service I have ever heard of. The csr’s at the call center are rude and not helping in any way. The costs associated with water is absolutely ridiculous. It’s sad when your water bill is more …
There’s nothing more frustrating than a monopoly of a required utility! WORST customer service ever, and you have no recourse at all. Been in Douglas County since 1973, this is 2018 yet nothing has improved.
Great customer service. The clerk was helpful, pleasant, answered my questions and explained all my options available to me. The only reason I did not give 5 stars is because only two clerks working at the time I was there and the clerk helping me had to also answer the phone to redirect calls or put them on hold.
I went into to the office for the first time about 3 weeks ago to have my service transferred. Not only was the clerk extremely friendly, but she also went out of her way to help me avoid potential extra costs associated with the transfer. Great experience!
I had a great first time experience here! I dealt with Ryan over the phone who was more than helpful! When I came into the office to drop off paperwork everyone was friendly and answered any questions I had.
The way this company handle billing is terrible, I’m only home one week out of the month and sometimes not at all and this company decided to split the bill between everyone in the apartment complex @ Sweetwater Apartment Homes, my rent …
I hate this place. I would give 0 stars – but it won’t let me.
We were out of town for a full week, and somehow our bill doubled. With the exact same two people living in the house for 6 years – we could not get a …
Just called because we have no water and the in call person was extremely rude. He said there is a water main break close to us and said “well it just happened what do you want me to do” Uh do your job and fix it. Would have been alright if he didn’t treat me like I am 3
Just plain rude and condescending. Right doesn’t know what the Left is doing but they expect you, the customer, to know the ins and outs of there billing system. Brush up on your customer service skills so that you may effectively explain invoices, procedures and processes to those you service without the bad attitude.
I just wanted it to be known that your customer service department is rude as hell. I don’t understand how people can deal with the public and behave like this , and continue to get away with it. I called on Wednesday the 16th and asked …
Don’t be misled by the “Amount Due if Paid by Date” After 27 years of service they did turn my service off over a month &1/2 bill, then collected $50.00 for restoring service. I am a senior and that cost me a full days pay. Very Unfair.
The worst managed utility service I have ever dealt with. Definitely functions like a no-choice autocracy with no regard for customer service. Their billing practices willingly violate regulated utility law and consumer boundaries, and …
Every time I have to call this water company it is increasingly bad customer service. I literally had an employee ask me today “are you done talking to me”. I guess this is what happens when there is a monopoly on water supply. I would …
Horrible customer service. Sad and typical of a monopoly utility company to get power trips over cutting off people’s water. They so miserable on the phone like they hate their lives. God will not bless you when you make other ppls lives harder. You deserve that dead end job to go with your dead end life. Amen!
I called to transfer water service from my roommate’s name into my own. I was quickly given instructions for emailing the new service paperwork, as I am not available during the week to go into the WSA office. My email was answered within …
These people charged me 60 dollars for a returned check, the money was in my account and no fees came from my bank. So the lady over billing tells me that I paid with my savings account and they don’t do payments through savings. I have …
First this company runs separately from the city and county. Both support wsa. They have a 30 yr contract with the city and county. There fees are notorious. There is a “LIST” they put you on to cut your service off even if you pay on the …
Customer service on phone was terrible so I just went in person instead. It was only a little better. There were four women “working” but only one seemed to be doing work . They pushed me off to each other until one finally decided to help …
Lady i talked with could not speak English correctly. She was curt and had “its our way, or the highway attitude. ” its my 48th year as a customer, glad i dont call often!
I have to share my amazing service that I experience with Dalton, Tremayne Bryan, Douglas & Chris Rohm, these gentlemen are very knowledge in their positions I had an emergency and my water was turned off. All of them work diligently as a …
My first experience calling Douglas Water Department was leta just say “not helpful”
I called to get my water turned on at a new home. The person I spoke with me …
Should be 0 stars. I agee with everyone that their customer service is bad. Municipal monopolies are always the worst (whether it’s Xfinity cable or other utilities)! Competition in local markets is good for consumers to keep prices lower & …
I absolutely hate this company, and hate is a very harsh word. They are rude, let’s start there! They treat their “customers” any way the wind blows, simply because they get away with it, due to the fact that they are the only water …
I have tried to speak to someone TWICE to get my account balance since I have moved and haven’t received a final bill for my previous home or at the new location. Both times I have called, I have been placed on hold for over 13 minutes …
Started service at my new address 2/2/16 and here it is 3/29/16 and no bill has been sent to me. Called and although very pleasant, they have no reason why I have never received a bill…mystery to them too. The kind lady (Donna) said she …
I only wish there was a no star button. The customer service is always terrible. I don’t recall having 1 positive interaction with these people. You wait FOREVER just to get on the phone with a person with a BAD ATTITUDE!!! In person is FAR …
Been resident for 17 years. I think that they should call or have automated calls before they shut off the water!!
Things happen, people get busy, may overlook a bill or sometimes just have …
The woman I spoke to today was very rude. She spoke to me in a manner as if I should know everything about the water charges. She keep cutting me off during the call and hung up on me before I could get my last question out. I will be glad when I move from Douglas County so I won’t have to deal with their rude customer service.
My 3 stars is based on there payment methods. I always do online payments. It’s semi convenient, but if i didn’t have my account # I would be in trouble. Your payment methods need to be updated and the service fees need to be removed. I made a payment today before my due date but still charged a fee.
They simply bill you based on what you’ve been paying. I live alone and I’m also a professional truck driver so I’m only home 10hrs which is just enough time to sleep and consistently 3 to 4 days out of the month. My bills stays between …
I usually don’t write reviews but Maria was extremely unhelpful and needs to undergo training. She seemed to have an attitude like there was something I “did” to her. (She did not look at me while I was speaking or greet me until I greeted …
Super irritated with Douglasville Water right now. Not sure what the water problem is probably because I was not notified, called, left a note, or any updates as to what has occurred, what to expect. I received an email today letting me …
I have been having alot of issues with my water bill from my first bill. No one wanted to help me with getting it resolved for awhile. so today I decided to call before I paid my minimum payment I am set with. I got a person on the phone by …
Rude customer service, was paying for a property that was removed from my account, instead of the new one. Nickel and dime fees on everything to a point you’d rather just pay it to avoid hearing them speak. Will cut your water off without …
I should give them zero stars. Transferred service in October to my new property, they confirmed the tranfer via email, took my $50 deposit. Come today, they turned off my water when I paid my last bill in November, that was still under my …
The service itself has not been problematic, but the customer service I receive every time I call in is awful. They are cold and unhelpful. I called twice to change my auto pay account info since the one they had I had closed and both times …
Really terrible customer service. If I had an option I’d choose anyone else for this. Constant intermittent water service and disconnected without so much as a phone call. This is 2021, Ya’ll can text. Hell, my dentist can text me, why can’t you?
They couldn’t care less about their customers. Especially during a pandemic. Never missed a payment. Got penalized with late fees for them being carless and not switching the accounts after recent move.
so I usually don’t have trouble paying my bill. But the young people working there need to learn how to count money. The fact that it took 3 people to figure out that if the bill is $32.97 and I hand you $40.97 just hand me back $8 was an …
They went the extra mile , just when we thought the general consensus of customer service was a forgotten trait. We appreciate the team that went the extra mile . Due to my husband being a disabled veteran ,he was no longer able to accomplish things that he could do at one time .
The experience is that of my daughter your customer of 16 years who pays faithfully and never been late. Rude representative Jenny felt it necessary to let her know that the Water Company is not a bank because she has a huge credit on her …
Wow just wow, This must be the worst company they cut my water off because I owed them $50 (they gave me the wrong account number and sent letters to my old address, I would highly recommend trying to reach out to people via text or email) then tried to charge me $65 to have it reconnected. These people are crazy 🤦🏼♂️ …
These agency is unprofessional and unorganized I sent a request to start services 8/16/2022( I have documentation to prove of so). Never set up service. Now Services are turned off. If this was a mistake on behalf of the company they should have been here to turn on services first thing.
The water company itself I have no problem with it’s the crew that is responsible for keeping the ditches clean and unclogged. I am in my 50s and having to unclog the ditches is not easy for me however, I can do a better job of it than they …
good people
Love this place.
HR IS NICE.
A little slow and walled off.
Terrible customer service!
Terrible representatives of Douglasville. Very sad…
bad customer service they dont care about the customers
The best water I ever had
Very friendly and knowledgeable staff
I wish we had another choice, but it’s not absolutely dreadful
Worst customer service I have ever dealt with, very rude.
No way to describe this place…So I wont waste my time typing, just terrible
Hate calling here. Worst customer service ever.
Only worried about the bottom line! Not intrested in the environment!
I had a discrepancy they fixed it.. no issues…
I brought in my waste water & they would not treat it for me while I waited.
Horrible customer service!! They do not listen to the concerns of their customers!
If not for hate, I would have no feelings about them.
Charging $2.50 for an online payment in these times!!! Unbelievable
The service is absolutely! No regard for customer service.
I’ve had both good and not so good experiences here.
i CALLED TO FIND OUT WHEN MY WATER WAS SCHEDULED TO BE TURNED ON AND THE WATER COMPANY COULD NOT TELL ME BECAUSE THEY DON’T HAVE A SYSTEM TO DO THAT. THAT’S VERY IRRESPONSIBLE.
Great location easy access and fast and friendly service staff.
very bad services, don’t move to Douglasville, the water system here is real bad. No water, called and wait for an hour. Still no water.
The worst water service company I’ve had the displeasure of doing business!!
Just a quick note of thanks to the crew fixing our water main break on Thanksgiving!
Donna was very nice and pleasant to speak with. 5 stars!!
The absolute worse company literally thieves. People should have a choice who they get service through
If I could change water companies I would, it makes you won’t to moved so you don’t have to deal with them, and no they don’t care about you 😠 …
$50 reconnect fee for a $50 overdue balance… smh.
Just coming from Baltimore, my first interaction with these people was terrible. Wish there was a zero star.
Customer Service keeping hanging up. I called 4 times. Same lady keep forwarding to automatic system.
Always had great customer service with these folks. Been a customer for almost 30 years and no issues whatsoever.
Had an unusual problem I needed solved, Ryan took care of the problem and could not have been more helpful and courteous! Two thumbs up!
I have had a pleasant time here. I find if you humble yourself the is a lot of grace that will be given.
Douglas County Water Department is better places. Paulding and Cobb sucks. So keep up the wonderful job guys.
Can’t get through. My water was cut off even though I have paid my bill this month and every month for the past 30 years. Their phone just beeps and hangs up.
Well all of the other reviews pretty much cover it. Usually there is some good and some bad at W.S.A it is all bad most pathetic attention to customer i have ever experienced. Simply horrible.
I only give them 1 star because thats as low as you can go… Its very unfortunate this is only company you can use in the area. Thr customer service is horrible and I can not wait to move from area just so I never have to deal with these people again
Stayed on phone over 10 minutes, the lady came on phone, said hello and when wife said hello, the lady hung up on her. Had to call back two more times to get in line:(:(:(:(
Customer service is not good:(:(
Customer Service was so rude it made me upset to be moving. Someone needs to do something about this! It’s your job to be nice, and if you’re not a nice person…FAKE IT!
Worst ever customer service. I used to enjoy working with DCWA but something happened apparently there was a change in management and the employees are not getting trained on how to work with the public. Very Sad.
They’re alright. The billing cycle is a little strange though. I don’t know if it’s just me or is the billing cycle every 2 weeks?
I love this water company and have been with them for about 20 years never had to have any phone interactions except for a couple of times and it’s always been a Plus customer service I always pay my bills so I never really have to call but …
The 3 stars are ONLY for Mr. Ron. The dispatcher said a $25 FEE and instead it was a $100. This water company is ridiculous.
Tried paying my water bill through the drive thru. Couldn’t because I get e statements. That’s stupid. after saving them some money. Not no more. Had to take my sleeping baby outside in the cold.
There customer service is so rude it is ridiculous. The sad part about it is you can’t switch company because they monopolize the water in Douglas county. Therefore they know this and they treat you accordingly.
Horrible service call 4 times put on hold for 15 to 20 minutes all four times and all they do is put you on hold listening to some damn sleepy music. I fell asleep for 20 minutes wome up to the same damn elevator theme song. Worst customer service from by far.
These people disconnected my service which I had to pay a reconnection fee the same day they disconnected it. I was late on my payment with no other past due for the grand sum of $65.00. I have had service since 2010. They are so rude in the office and on the phone .
i had a water bill of $50 dollars and they cut my water off because i was late. That is ridiculous. I hate this company and i feel they are cutting the water off just so they can collect the extra $50 to return service.
paid bill went to dr came home and water cut off, now they say on list to be turned on, and shows on bank it hit before the time they say it was cut off …
It doesn’t give me the option for ZERO STARS. I’m tired of walking into facilities where the community relies on people for services to their home, and being treated like absolute garbage. I would never treat someone the way that I’ve …
Amanda was very helpful, took her time to track down the person that I needed to speak to instead of sending me on a goose chase… Thank you so much for your customer service!!!
Company comes out to find a leak after it is raining for 3 days strait. Was reported 2 weeks before rain… They dug up had 5 guys watching and dint accomplish nothing said be back in few days mean time parking lot tore up and business are …
Every six months or so I receive a bill from the WSA for “stormwater management” and when I ask why I have to pay this I am threatened with legal actions against me. …
This is absolutely the worst utility service company I’ve ever dealt with. I recently moved to this area from Boston, and this is a travesty. It seems that they feel like they can treat the customer with disrespect since there aren’t any other options. It’s a shame!
Horrible service, or better to say the service does not exists! Trying to contact them to terminate service and calling 2 days in a raw, but all I get is to listen to Tchaikovsky’s music. They are not available to answer the phone!!! …
The rude lady needs to be fired or written up . She hung up on me multiple times answering saying hello then hanging up . So I went to the office and called while waiting in line o didn’t say a word and she said please hold and put the …
I’ve been waiting seven months to have my yard put back as it was before WSA replaced water main under my driveway. Where is the concern for customers?
Turned my water off without sending me a bill then tells me it should b on later today or tomorrow I despise ignorance but I do believe in Karma! Sad race of clowns now a days don’t deserve to be in business!!! Im contacting BBB u have to give ppl a taste of their own medicine!
Horrible service. They “mistakenly” put over $200 in debt on my girlfriend’s credit. We caught the mistake and Angie Ward (someone who works for them) promised this wouldn’t happen. On top of that, their receptionist is very rude and …
No program for those affected by covid-19. No program for elderly disabled with dementia. No heart. No soul. Just a cold “give us money for excessive fees or get lost”. God doesn’t like ugly and this company is the epitome of ugly.
They cut my water off on the same day they told me it was due I made the full payment before the office opened the following day and called to confirm my service being restored. I was told I was on the list. They never restored it and now my children and I have to go an entire weekend with no water. Horrible customer service
After 20 minutes on hold someone answers says hello fast once and hangs up. I am past annoyed. I went online to see about my account and I’m not able to sign in its been over a week I have been trying to fix this. I don’t have time to get …
Seriously 2 days of breaks calling to have the operator just transfer me any where she feels-still no result -and she thought it was funny – She transfers me to a lady named Ginger and I got voice mail-I call back and ask what Ginger …
This is the worst excuse for a water and sewer service I have ever heard of. The csr’s at the call center are rude and not helping in any way. The costs associated with water is absolutely ridiculous. It’s sad when your water bill is more …
There’s nothing more frustrating than a monopoly of a required utility! WORST customer service ever, and you have no recourse at all. Been in Douglas County since 1973, this is 2018 yet nothing has improved.
Great customer service. The clerk was helpful, pleasant, answered my questions and explained all my options available to me. The only reason I did not give 5 stars is because only two clerks working at the time I was there and the clerk helping me had to also answer the phone to redirect calls or put them on hold.
I went into to the office for the first time about 3 weeks ago to have my service transferred. Not only was the clerk extremely friendly, but she also went out of her way to help me avoid potential extra costs associated with the transfer. Great experience!
I had a great first time experience here! I dealt with Ryan over the phone who was more than helpful! When I came into the office to drop off paperwork everyone was friendly and answered any questions I had.
The way this company handle billing is terrible, I’m only home one week out of the month and sometimes not at all and this company decided to split the bill between everyone in the apartment complex @ Sweetwater Apartment Homes, my rent …
I hate this place. I would give 0 stars – but it won’t let me.
We were out of town for a full week, and somehow our bill doubled. With the exact same two people living in the house for 6 years – we could not get a …
Just called because we have no water and the in call person was extremely rude. He said there is a water main break close to us and said “well it just happened what do you want me to do” Uh do your job and fix it. Would have been alright if he didn’t treat me like I am 3
Just plain rude and condescending. Right doesn’t know what the Left is doing but they expect you, the customer, to know the ins and outs of there billing system. Brush up on your customer service skills so that you may effectively explain invoices, procedures and processes to those you service without the bad attitude.
I just wanted it to be known that your customer service department is rude as hell. I don’t understand how people can deal with the public and behave like this , and continue to get away with it. I called on Wednesday the 16th and asked …
Don’t be misled by the “Amount Due if Paid by Date” After 27 years of service they did turn my service off over a month &1/2 bill, then collected $50.00 for restoring service. I am a senior and that cost me a full days pay. Very Unfair.
The worst managed utility service I have ever dealt with. Definitely functions like a no-choice autocracy with no regard for customer service. Their billing practices willingly violate regulated utility law and consumer boundaries, and …
Every time I have to call this water company it is increasingly bad customer service. I literally had an employee ask me today “are you done talking to me”. I guess this is what happens when there is a monopoly on water supply. I would …
Horrible customer service. Sad and typical of a monopoly utility company to get power trips over cutting off people’s water. They so miserable on the phone like they hate their lives. God will not bless you when you make other ppls lives harder. You deserve that dead end job to go with your dead end life. Amen!
I called to transfer water service from my roommate’s name into my own. I was quickly given instructions for emailing the new service paperwork, as I am not available during the week to go into the WSA office. My email was answered within …
These people charged me 60 dollars for a returned check, the money was in my account and no fees came from my bank. So the lady over billing tells me that I paid with my savings account and they don’t do payments through savings. I have …
First this company runs separately from the city and county. Both support wsa. They have a 30 yr contract with the city and county. There fees are notorious. There is a “LIST” they put you on to cut your service off even if you pay on the …
Customer service on phone was terrible so I just went in person instead. It was only a little better. There were four women “working” but only one seemed to be doing work . They pushed me off to each other until one finally decided to help …
Lady i talked with could not speak English correctly. She was curt and had “its our way, or the highway attitude. ” its my 48th year as a customer, glad i dont call often!
I have to share my amazing service that I experience with Dalton, Tremayne Bryan, Douglas & Chris Rohm, these gentlemen are very knowledge in their positions I had an emergency and my water was turned off. All of them work diligently as a …
My first experience calling Douglas Water Department was leta just say “not helpful”
I called to get my water turned on at a new home. The person I spoke with me …
Should be 0 stars. I agee with everyone that their customer service is bad. Municipal monopolies are always the worst (whether it’s Xfinity cable or other utilities)! Competition in local markets is good for consumers to keep prices lower & …
I absolutely hate this company, and hate is a very harsh word. They are rude, let’s start there! They treat their “customers” any way the wind blows, simply because they get away with it, due to the fact that they are the only water …
I have tried to speak to someone TWICE to get my account balance since I have moved and haven’t received a final bill for my previous home or at the new location. Both times I have called, I have been placed on hold for over 13 minutes …
Started service at my new address 2/2/16 and here it is 3/29/16 and no bill has been sent to me. Called and although very pleasant, they have no reason why I have never received a bill…mystery to them too. The kind lady (Donna) said she …
I only wish there was a no star button. The customer service is always terrible. I don’t recall having 1 positive interaction with these people. You wait FOREVER just to get on the phone with a person with a BAD ATTITUDE!!! In person is FAR …
Been resident for 17 years. I think that they should call or have automated calls before they shut off the water!!
Things happen, people get busy, may overlook a bill or sometimes just have …
The woman I spoke to today was very rude. She spoke to me in a manner as if I should know everything about the water charges. She keep cutting me off during the call and hung up on me before I could get my last question out. I will be glad when I move from Douglas County so I won’t have to deal with their rude customer service.
My 3 stars is based on there payment methods. I always do online payments. It’s semi convenient, but if i didn’t have my account # I would be in trouble. Your payment methods need to be updated and the service fees need to be removed. I made a payment today before my due date but still charged a fee.
They simply bill you based on what you’ve been paying. I live alone and I’m also a professional truck driver so I’m only home 10hrs which is just enough time to sleep and consistently 3 to 4 days out of the month. My bills stays between …
I usually don’t write reviews but Maria was extremely unhelpful and needs to undergo training. She seemed to have an attitude like there was something I “did” to her. (She did not look at me while I was speaking or greet me until I greeted …
Super irritated with Douglasville Water right now. Not sure what the water problem is probably because I was not notified, called, left a note, or any updates as to what has occurred, what to expect. I received an email today letting me …
I have been having alot of issues with my water bill from my first bill. No one wanted to help me with getting it resolved for awhile. so today I decided to call before I paid my minimum payment I am set with. I got a person on the phone by …
Rude customer service, was paying for a property that was removed from my account, instead of the new one. Nickel and dime fees on everything to a point you’d rather just pay it to avoid hearing them speak. Will cut your water off without …
I should give them zero stars. Transferred service in October to my new property, they confirmed the tranfer via email, took my $50 deposit. Come today, they turned off my water when I paid my last bill in November, that was still under my …
The service itself has not been problematic, but the customer service I receive every time I call in is awful. They are cold and unhelpful. I called twice to change my auto pay account info since the one they had I had closed and both times …
Really terrible customer service. If I had an option I’d choose anyone else for this. Constant intermittent water service and disconnected without so much as a phone call. This is 2021, Ya’ll can text. Hell, my dentist can text me, why can’t you?
They couldn’t care less about their customers. Especially during a pandemic. Never missed a payment. Got penalized with late fees for them being carless and not switching the accounts after recent move.
so I usually don’t have trouble paying my bill. But the young people working there need to learn how to count money. The fact that it took 3 people to figure out that if the bill is $32.97 and I hand you $40.97 just hand me back $8 was an …
They went the extra mile , just when we thought the general consensus of customer service was a forgotten trait. We appreciate the team that went the extra mile . Due to my husband being a disabled veteran ,he was no longer able to accomplish things that he could do at one time .
The experience is that of my daughter your customer of 16 years who pays faithfully and never been late. Rude representative Jenny felt it necessary to let her know that the Water Company is not a bank because she has a huge credit on her …
I called about some problems in our neighborhood. They were out there the next day. Best department ever!
Wow just wow, This must be the worst company they cut my water off because I owed them $50 (they gave me the wrong account number and sent letters to my old address, I would highly recommend trying to reach out to people via text or email) then tried to charge me $65 to have it reconnected. These people are crazy 🤦🏼♂️ …
These agency is unprofessional and unorganized I sent a request to start services 8/16/2022( I have documentation to prove of so). Never set up service. Now Services are turned off. If this was a mistake on behalf of the company they should have been here to turn on services first thing.
The water company itself I have no problem with it’s the crew that is responsible for keeping the ditches clean and unclogged. I am in my 50s and having to unclog the ditches is not easy for me however, I can do a better job of it than they …