Since 1919, Doyle Security Systems has provided award-winning, state of the art home security systems to WNY and the surrounding region. From … See more
Read More| Friday | Open 24 hours |
| Saturday | Open 24 hours |
| Sunday | Open 24 hours |
| Monday | Open 24 hours |
| Tuesday | Open 24 hours |
| Wednesday | Open 24 hours |
| Thursday | Open 24 hours |
792 Calkins Rd, Rochester, NY 14623
Mike was amazing!
Taylor was very thorough!
The technician was on time. Cleared up all my problems and gave me some pointers when I have other problems with my system.
Outstanding
Terrible customer service
Great friendly , competent service!!!!!!!!!!
Always very helpful
Good fast locksmith
Great people and service.
Great Service
Kind, courteous, respectful
very professional and thorough
Great Service.
1 star. No further comment.
Timely, professional and competent
Very responsive and friendly service
Always great service.
very professional and fixed the problem quickly
Need chairs to sit while your keys are being made
Excellent service year after year.
I had a bad sensor and they replaced it
Excellent installation and service
The customer service is next to none, and their experience clearly shows in the work they do!
makes my family feel safe with there service
Great service and support from a local firm
Great job – on tine, quick, and efficient.
Great customer service!
Great people, great technicians, great service!
Great service great people Steve and Mike the best
On time, friendly, knew what he was doing.
Locksmith department is top notch and always willing to help.
Feel very safe with Doyle!
Courteous, professional service!
Very professional, Courteous, knowledgeable
Friendly service from their technicians.
Really worked with me to get the system I wanted and installation was a breeze. Thanks!
Chris is always prompt and thorough always get great service. Thankyou!
Always great service and helpful staff.
Good communication and quick response. Installer was great and the price is very good.
Good security place. They’ve got their ups and downs, but who doesn’t?
When ever there is a situation that needs
technical support Doyle truly attempts to
show concern and solve an issue.
Top-notch products and services! We’ve been a customer for 20+ years.
switched from Brinks to Doyle. . .very strong local company with local people to contact and support customers
Very professional. Hardly know that the techs were here. Thank you.
Great quick install they were there on time and everything was as sold!!!
Excellent work, very courteous, answered all questions, great advice, very considerate, customer focus. A+
Doyle always gets the job done for our business! Highly recdomend them for any local business or home.
I have used them for five years with no problems and no surprises.
Mark was very nice and explained everything to me !
Great Team! Always a positive experience with Doyle!
Professional, respectful of my home , very polite and first rate equipment
We a very pleased with the update and how polite and thorough our technician was.
Great system & great group of people to work with. If safety & security is what you are looking for – try these guys – you will be impressed
Very professional, explained things thoroughly and were very neat with installation!
This company treats customers like they’re family. They will do everything in their power to make sure they exceed your expectations.
Very helpful and professional. Checked everything and made sure systems were all working and upgraded.
Great sales and service.
Great service. Great personnel.
very professional firm
arrived on time and service tech was extremely efficient and polite
The service person was very knowledgeable and answered all my questions and I was very happy with the service
In the Rochester area, where I live, Doyle Security is the best provider of alarm systems and monitoring service. Really.
Doyle has always been there whenever we have had any issue. Always professional.
On time, using appropriate PPE and completed work quickly. Also submitting warranty for piece of equipment that needed to be replaced.
Excellent customer service, installation and delivery. Eddie, Ray and Sue were delightful to work with.
Been with Doyle for 20 years. Very professional, personal and responsive. Highly recommend
Service person arrived within scheduled times, was very polite and friendly and quickly performed the necessary services.
Recent upgrade done professionally and quickly. Both of your employees were knowledgeable.
Very polite on the phone when you accidentally set off the alarm. System is very sensitive to vibrations for the broken glass monitors. Very pleased.
great set up and installation service updating the system they previously installed in the home we purchased.
Installed whole house system in 2012 and never any problems or malfunctions. Keeps us safe at night and home secure during the day.
Go Doyle remote support is great! Whenever I need to make a change it is done immediately. I love that. Ed Meagher, President Valley Cadillac
Great team at Doyle Security Systems!
Been a satisfied Doyle customer for 30 years. They are ALWAYS ‘on the ball,’ and customer service has always been very helpful.
Doyle did a great job on starting with sales person right to the installation and follow up would recommend them highly
dont go to 2nd shift!!!! Ive heard stories from someone I know that has worked or works there currently that the supervisors there are mean. ive been told stories about how they make it tough to work there from this persons experiences and it sounds scary! be warned
Doyle Security provides great real monitoring of our home. We are very pleased and would recommend Doyle highly. Bruce Lippa
The Help desk has always been super responsive to my requests. No exception. Our tech who installed our new control box recently was excellent.
I’ve been using Doyle Security services for over 20 years. Their service is excellent and reliable. They are a good value for the price.
They have been monitoring (4) of my homes and businesses for over 25 years. Ed Sharkey is the best tech there could be and their staff is extremely help full and great to work with. Chuck in Pittsford, NY
Very helpful on the phone when help is needed. Technician (Mike) came out to look at problem. Fixed the problem. Very professional and informative.
Just wanted to drop a quick note on doing business over the past 8 years with Doyle Security. It has been a set it and forget it relationship with no problems …
I have had two separate security systems installed in two different houses. Both have been excellent. Very satisfied with our protection
Very pleased with the service. Professional, friendly, and very competent. I highly recommend this company.
On time, polite reasonable price.
Awesome!
My technician (Jason) arrived on time, answered my questions and concerns and had everything working as I should when he left, AND his attitude/professionalism and customer service were excellent! Thank you.
Not only have my wife and I been DOYLE customers, but my mother-in-law has been, too. It was a great comfort to her after my father-in-law died in 2015 to have DOYLE protecting her and her house. You feel safer when you’re home and myself, …
very good service for installation, monitoring and service repairs
Doyle Security is truly an outstanding company to do business with. We have been with them for over 20 years and have had nothing but outstanding sales and service over that time. I would go nowhere else!
If I could give this company a negative star I would. My mother had paid for the medical alert system for years, about 10 years now. Has never used the system other than a test. When she did use the system the company did not follow the …
Mark was very responsive, on time, extremely informative and helpful. A true pleasure to work with. …
I Called almost 2 weeks asking for a quote, and never heard from anyone. I called in and spoke to a gentlemen for over 1/2 hour. When I called again today 5/4/20 I spoke to another gentlemen who said he never found any paperwork on my …
I highly recommend Doyle security. Sometimes I go in there to Simply get keys made or to change locks. The good news is the keys always work. I’ve gone to the big box home stores and you’re lucky if they work 50% of the time no exaggeration.
In the 20 years I had Doyle installation and monitoring I’ve had nothing but good experiences and excellent service. Five stars at least!
I did have a problem with Doyle. I pretty big deal for me. That said, that’s life and it’s how problems get resolved that really matters. Doyle’s team very keenly listened to my issue, did their due diligence to verify my concern and …
A service call was scheduled promptly when we had a problem with our system. The very friendly serviceman arrived promptly, got to work and quickly found the problem. He also checked another area we were concerned with and showed us the settings. Very impressive.
I hired them in December 2019. There are constant issues. When things are working, it is great. And the technicians are great. But I wish I had chosen another security provider. I am tired of taking off work and meeting with technicians …
I needed to call customer service in the middle of the night because of a beeping that I could not clear. CS attempted to resolve this matter with no success, it was a part failure in my home system. The Tech Service sent a Technician to …
So impressed with Doyle, had an emergency situation on Tuesday, October 6th – daughter had to use the medical call button, response time was very quick, even provided the responders with the location of the emergency keys. Would recommend this service to anyone who wants to feel secure in their homes.
Since 1983, my family has used Doyle Alarm Systems to protect us and our home and when I purchased my first home, I called Doyle to set up the alarm system as they are simply the best. …
Doyle Security Systems provided me with the timely information I needed to make a good decision. They supported me with an excellent representative who was kind, considerate and helped the process go smoothly. Their representative, Ed …
I wrote a formal letter and posted it to Doyle on 4 January 2019 about poor customer service. While they were merging with another company about that time (ADG Security) and were likely rather busy, I am disappointed not to have gotten a …
Justin was here to replace four smoke detectors, which he did in about 30 minutes. He learned from us that another technician was scheduled to replace a radio transmitter the next day and offered to contact his service center to request …
The Technician that serviced our cameras was great & very knowledgeable. He followed all CDC guidelines during this pandemic & was very thorough. Great job. Doyle Security systems are Excellent.
I am more than pleased with Doyle. They came in immediately after we had a theft, looked at everything, made recommendations and installed everything quickly. A couple of adjustments had to be made- they also were done quickly, pleasantly …
My system needed the 4G upgrade. Service technician Mark came out and replaced panel and downloaded new upgrade and then tested system to make sure it was working properly. He also inspected my smoke detectors and answered a few questions I had. Very professional. Thank you!
We have used Doyle since 1990. Moved a couple of times and their sales and installation workers were great setting up the new system. Locksmiths that were referred by them were excellent. The alarm has gone off a couple times accidentally …
All of the staff at Doyle are amazing. They let me know when there is a problem with my system even before I know. They send technicians out as soon as possible to rectify the problem. The techs are knowledgeable and have all of the parts they need when they arrive.
Always ax fast response to alarm going off. Polite and thorough customer service
My house builder installed my fire alarms and CO Detectors by sub contracting out to Doyle. Now that my equipment needs servicing (CO Detectors have sensors that expire) they will not service by installing replacement equipment because I’m …
I am sadly very dissatisfied with Doyle. I tried to resolve this with customer service and was told a manager would call me. I am still waiting for a call back and it has been about a month. I originally decided to go with the company …
We’re a customer home builder in upstate New York. We have used Doyle for all of our security needs for over 20 years. The office staff as well as all of their field installers have always been extremely knowledgeable, helpful and courteous. I would highly recommend them.
CURE Childhood Cancer Association has been a customer of Doyle Security for a number of years. We couldn’t be more pleased with the service. The Customer Service personnel are always easy to work with and extremely polite. We highly …
We have had a Doyle security system for 3 years. At one point we had some difficulty arming and disarming the system but Doyle fixed the problem, far surpassing our expectations. All of the technicians are professional, courteous and truly …
The service rep was on time and very professional. He was able to quickly locate the source of our problem and correct it. He also made suggestions which may improve the reliability of our system at lower cost.
I am always pleased with the service I receive from Doyle. Marvin, one of their technicians, just came for my yearly inspection. He was very thorough and answered all my questions to make sure I was satisfied understanding the protection my …
Great service from Doyle Security Systems for monitoring our home!
Longtime customer. Always easy to deal with. Polite and helpful staff.
I’ve recommended Doyle now to all of my neighbors. The salesman Drew was top notch at providing me with the right package that covered my needs with both equipment and monitoring. The installer Ray was knowledgeable, attentive to my …
Doyle Security is a fantastic company to work with. Their employees are very professional, knowledgeable and pleasant. They know the security business inside and out. I highly recommend you contact Doyle for your next project.
Service is exceptional – would never think of switching vendors.
I have had a Doyle Security system in my home for the last 2 years and have been completely satisfied with the customer service and attention to detail that Doyle provides. A few months ago one of the glass break censors malfunctioned and a …
Kieth and Tyler did a great job installing my 4G upgrade and front door wireless device. They checked out the entire system. Very statisfied. They both were courteous and professional.
Had been with another security company for 13-years. As time went on their services became virtually nonexistent. I called Carl at Doyle for a whole house review and to discuss Doyle Services. Carl didn’t a great job, made …
Great customer support and service. I would strongly recommend them to my family, friends and neighbors!
Very pleased with our monitoring services as well as the customer service provided whenever we needed to call.
Very professional, courteous employees from sales to installation to customer service. Never disappointed.
Tyler has been our Service Technician since installing our service 3 years ago. He is professional, primp, efficient and very knowledgeable.
We have had This security company for 3 years now and have Consistent problems with their camera systems to the fact that they are consistently down. I have even paid for the upgrading of their system only to have significantly more down …
Your technician was great. He arrived on time, was knowledgeable about your company and product and very professional. I have been with your company for over thirty years, I believe, and whenever someone asks me about who to get for home security I tell them Doyle. Thanks for the great job.
Gary Metz
I moved into a new home with LTE connectivity on the security system. After flipping a breaker to install some light fixtures, the security system started beeping incessantly, saying it couldn’t connect to the long range radio (which the …
Doyle upgraded my old system to a more useful security system more easier to use and feel my home is saver with Doyle
Mark Terry, the service rep, was great. Very knowledgeable, friendly and professional. I’d have given a perfect score save for one issue which is not the rep’s fault. That is, much like cable providers, Doyle insists on a 3 hour …
Had to get my wireless system updated to 4G. The technician called when he was on his way, as well as emailed. Got here when he said he would. Work quickly and efficiently, asking if I had any questions. Tested the system twice and was gone in under an hour. GREAT SERVICE !
Shangri-la Rentals, Naples is a eco-tourism nature resort and we use Doyle Security both for security cameras and cameras for observing our wildlife and posting their pictures on Facebook. They installed the system and have maintained it …
I had a service upgrade needed and the service tech Tyler was excellent. He contacted me prior to leaving his last job which is much appreciated to know approximate arrival time. When he came the service he provided was excellent and he …
Doyle has been a top notch security system for my personal residence. Most recently, I had an issue with one of my security cameras getting condensation inside the lens. Mark Terry was the service call provider, he arrived on time, already …
Been with Doyle (or prior partners) since 1988. We could not be happier with their level of service and the peace of mind it provides as they continue to earn my business, trust and referrals year in and year out. Highly recommended!
Doyle has provided outstanding home security service for as long as I have been a subscriber.
Doyle Security is an exceptional company that excels in customer service, monitoring and product. I highly recommend this company.
Doyle’s staff is pleasant, responsive, knowledgable, and efficient.
I have used their service for over 20 years
Ben from Doyle was terrific! Knowledgeable, courteous and patient!
Doyle is the best! Would never go elsewhere!
Doyle has consistently monitored our house; is reliable; easy to speak with and always courteous.
Patrick was amazing. Walked the job with me, explained what he would be doing and followed up throughout the day to make sure we were happy with the way our system was set up.
Great Service! Technician arrived on time and quickly diagnosed the problem. Explained what he did and tested the system before he left. Friendly, knowledgeable and professional.
What a terrible company to deal with. Contracted Doyle Security Systems to install an alarm panel at a mixed use building. Since contracting with them, it has been nothing but HEADACHES. Scheduling was terrible. The manager who quoted the …
We had Doyle Security come to update and certify a system which they installed 24 years ago.
The review of the existing system and installation of new components went flawlessly.
We hired Doyle Security when the firm we were using discontinued service when the owners retired. We have been very pleased with Doyle’s service for many years.
The Tech did a great job and provided answers to all our questions.
The scheduled appointment was 3 hours early, yes early. The notification that he was on his way was “in ten minutes” came at 9:30 AM for a scheduled appointment …
Great effort by tech I talked to by phone to resolve the problem. Spent a good amount of time trouble shooting issue with me, then when we couldn’t resolve it assured me system was operable and set an appt. Mike was extremely helpful. …
Had Doyle for over 10 years. The best customer service, pricing and it’s a local company. They even upgraded my system when I removed my phone line. Can’t recommend enough!
I had an issue and the service manager was very nice to work with and took care of the issues in a timely manner. The service guy Tyler was also very nice to deal with kept me updated was on time when he said he would be here and took care …
From start through the present Doyle Security has made my experience FANTASTIC! If you’re in their service area, I highly recommend you choose them over any company. They take care of their customers as if you’re their family. Thank you all for everything you continue to do to help me feel safe in my home!
We have been using Doyle Security for several years. We recently moved and upgraded our system. The sales and design staff was knowledgeable and had great follow-up. Installation was smooth. The few times we have caused alarm to go off, …
What a great experience! Start to finish Doyle has been rock solid. Quick to respond to questions, knowledgeable about industry standards and equipment, and easy to work with. When it came to installation, Ray and his crew were efficient and professional. I cannot recommend them enough.
Everyone at Doyle Security Systems, from the local on-site service team, to the local technical support team, to the 24-hour system monitoring team is top notch. Client focused, professional demeanor, skilled, communicative. Just what you …