DTE Energy is a Detroit-based diversified energy company involved in the development and management of energy-related … See more
Read More| Friday | 9AM to 5PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 9AM to 5PM |
| Tuesday | 9AM to 5PM |
| Wednesday | 9AM to 5PM |
| Thursday | 9AM to 5PM |
1 Energy Plz, Detroit, MI 48226
(Translated by Google) Horrible service.
(Original)
Orribile service.
Your company is terrible, I have been trying to get a half burned pole replaced since July 2022. It is now February 2023. Wires all over the ground and fence. Downtown Clarkston MI behind the Clarkston Union restaurant, the bicycle shop and our houses.
Working project.
Paying bills
Professional staff.
Nice people
Good service
Awesome staff
Great location.
Price g00d
DTE is Awesome
Beautiful Decor
Best place in the world
Not the place I expected
Good
Very nice.
Nice
Nice
Excellent
Awesome
Awesome facility
Very nice place
Nice
Ok
Ok
Okay
Friendly and professional people.
Great place to work
Lovely building.
Uodate your hardware.
Customer service sucks!!!
Great place to work
Terrible and soooo slow
Freindly sercurity guards
Great place to work,…
Best Utility in Michigan
Walked straight in an got out!
Very clean and professional
Very polite personnell
Great place to work
Will not answer the phone!
Thank You
Good place to work!
Great place to work!
Always something happening at the cafeteria.
Great customer service.
My favorite place for work😍 …
Best utility company.
Would love to work there
The Power of your Community;E=DTE
Love your walking area
WORKING AT HOME NO ONE IS WORKING AT.DTE
Not currently open to the public.
It’s not like before, very efficient.
Big building has a lot of water in the front
There so stupid no one can answer the phone seriously
Standard office, the process to get in to see someone was a bit confusing
The best service and reasonable bills.
Love this Plaza, very nice area in detroit
What can be said about Dte..bitter/sweet
Worked here.not bad. Food is awful
The Kiosk makes payment easy.
The architecture is beautiful and environmentally friendly.
Rip off
Poor customer service but we have no choice.
wow, what a facility! diverse, accessible, accommodating, and clean
My first time there and loved it.
Horrible company. Wish we could use someone else.
Great selection, knowledgeable staff, worth a visit
They make it so hard to get to the RIAC credit
Kiosk for fast service and public phone charger
I have no other choice or I would get rid of this dishonest, price gouging company.
The staff at DTE is very warm it helps you with your problem very professional
A very nice expensive great looking building for one of the worst companies with the worst customer service imaginable.
I work with a lot of good people, people that care, 💯 …
DTE NEED TO BE More lenient people’s the cost of living is high out here.and e everybody don’t have it like that..really
DTE has done a great job maintaining their offices.
Barely any wind and I lose power. No estimate for getting it back. What’s the deal? The weather today isn’t anything extraordinarily.
I would rather have my eyes gouged out with rusted nails than deal with their customer service (or lack thereof) again.
Terrible company, terrible service. If it wasn’t my only option, I’d change companies right away.
Poor website and 800 number automated service. poor connection.
No clear information on electric vehicle charging programs. Really ?
3 days in a row we’ve had brown out power issues. This is a joke. Worst services ever.
Eight Mile /Gratiot Customer Service Center Closed before 5pm. I came at 4:15pm! Wasted trip & gas!
Shut off power for non-payment without notice. This is what it’s like to have a monopoly.
Great company! Great at responding back and they are reasonable and never had any issues!
It’s most convenient,service was taken care of properly too. Appreciate their services.
They provide electrical services to our home. They are reliable and provide the service seamlessly.
Worst company in Michigan
Parade Co holiday party in corporate lunch room food excellent. Restrooms clean
What’s not to love about this energy monopoly? All the money in the world but can’t even provide working phone lines.
Was on the phone for an hour just to get a lift off a house so I can get the power on so I can move in an the run around is pathetic…. The worst.
This company is just the best what they do for the community in supplying power is amazing
Power went out for some reason. They had it up within three hours.
Front desk staff and security were very helpful they were more than willing to help customers with the kiosk
They transformed the dining commons into a black tie affair. Nice job. Nice building.
Nice campus. They are my go-to company for electricity in my house. 10/10 would buy from them again.
Trying to put a service in my name is like pulling teeth. Does it really have to be so difficult. Big corporations at its best!
Great company! Affordable rates and excellent customer service. Thanks for investing in solar energy too.
It would be nice if they would knock on doors and ask me to move my vehicle instead of scratching it.
Worst company and customer service ever! And the most lazier employees i’ve ever seen! And btw we still dont have power since 4 days ago..and still waiting
Best power company in the mid-west maybe the country. Reliable power / gas, fair prices. Active in the community!
Customer service is trash. I feel like a number. They don’t care.
Horrible service people at the front desk… Rude as hell like if you don’t like your job keep your ass at home or find another cause Cleary working with the public is not what’s best for the dam front desk people!!! Rude ass mofo has my dam blood boiling!!!😡😡😡 …
DTE IS TRYING TO SCREW THE GENERAL PUBLIC NAMELY ME 🙂 THEY ARE TRYING TO CHARGE ME ALMOST 2000 dollars for 3 months in a house that is 100 sq ft smaller than my last house not only are they trying to screw me they are doing the worst thing …
The place looks really nice and is a good place to walk around, however do note that it is a business place. Anyway, I went here to get some information and the front desk was very nice and fast at providing the information.
They’re doing a good job that working with people I know that working with me and I appreciate them very much
Still fighting to get someone else’s electric bill off my husbands credit. He’s never lived in Michigan nor has he given anyone permission to open a bogus account. Fighting for 8 months now and not getting anywhere. We live in Texas!!!!!!
I live in the Metro Detroit area but I lose power every other month. It’s companies like this that puts Michigan at number 4 in power outages in the US.
Horriable!!! I just want to pay a bill!!!!!
Need to know amount & date due! I got every outage to status of a problem!!!
I give up— after 20 minutes!
No one was there to assist me with my billing problem. Automated phone system not working properly
VERY RUDE CUSTOMER SERVICE AND SHADY METER READ INDIVIDUALS I HAD MY LEAF BLOWER STOLEN BY DTE ENERGY METER READ WORKER. I WILL DIFFERENTIAL FILL A COMPLAINT AND HAVE THE LOVELY GENTLEMAN ARRESTED FOR STEALING MY LEAF BLOWER IN FRONT OF MY OWN EYES!!
I was at the building across the street; I wasn’t here. But they supply electricity and have pretty Christmas lights so five stars to my energy supplier. ; )
I can just say that all you hard working people need a big raise. GOD BLESS YOU ALL FOR YOUR HARD WORK. 👍😷🇺🇸 …
Dte energy is trying to charge me 1100 dollars for two months of service. We never even received a bill we only got the shut off notice. They are not helpful at all
Great place to have training for your first day working for DTE. Great staff members to assist you, and a great learning experience for learning the depth of the wok field.
First of all, the ladies who work at the entrance security desk are a bunch of lazy snobs. They were so rude to me and talked down to me. They think they’re the sh– …
I was instructed to go to three separate locations to have a record issue cleared and after I went to the thrid location I was told that all I needed to do was scan my information and email it. None of the workers seem to know basic info and the way customer relations is set up makes me sympathise with them.
CONSUMER ALERT: I just spent more than 21 hours over the past 3 days to fix a billing error! 21 hours! Look elsewhere for service unless you’re prepared to be lied to and brushed off! Was lied to and hung up on during the hold multiple times!
It’s a shame I cannot give them less than one star as they deserve it. The people who work at DTE have the IQ of a gnat and the manners of a sow. We need some competition so we can all leave these worthless piles of excrement.
woman from dte comes to my door. I open the door and she says hello ma’am.
I just told her to go away. I am not interested in being bothered by people who insult me immediately. …
They put the whole duplex residence I stayed at for 3 months in my name.After 5 months and $560 and overdraft fees later of fighting im still waiting for my correct bill.Dont forget about the 5 people that I have talked to told me that they …
Footies 👣
Last Christmas 🎅🎄 DTE, donated Foodies to charitable organizations, for seniors 👴👵the elderly, 👵& people with disabilities, ♿these footies are bright red with …
Even though online/listed says closes at 5pm apparently they close at 4:30pm. I was walking in literally at 4:30pm and the RUDE security officer said they were closed. Could have let me in since they were still services people and it was four thirty on the nose. Terrible, and rude customer servife.
Here I sit, filthy, stinky, mountains of dirty dishes and laundry….why?….because i have no hot water…….seems that dte turned of my water heater meter a week and a half ago and didnt bother to tell me…..so i call….3 different …
Site does not work in multiple ways — Guest pay doesn’t work, chat is always unavailable, hold-time is 1-2 hours average and leaving my phone on speaker for 2+ hours still never connects to anyone. Trying to register an account always …
I have the protection plan and because of the flooding in June they won’t fix anything even tho i had my furnace fix by another company they won’t fix my furnace if something else go wrong with it because I did not replace my furnace when it didn’t need to be replace they pick and choose what they want to fix on this plan.
If you need help ask for Denetria. She is always helpful and attentive. I ask for her anytime I have to call. She gets results
They made a mistake on my bill “saying it was $13,000” for one month for a single family house..R you kidding me? even tried to give me a shut off notice. Unbelievable and a complete waste of my time getting their mistakes straightened …
“Technicians are not required to speak to home owners.” It goes downhill from there. Worst customer service ever experienced from any company, ever. And the CEO makes nearly 10 million a year…
DTE Dug up my yard for their profit motives and never came back to fix it! And destroyed my sprinkling system. Now won’t answer the phone. Disconnect after long wait.
Absolutely the worst utility company in America.
is bad that thst if you have problems you can’t ever get to a customer service rep. they must do this in purpose so they don’t solve their problems
Decent utility. At the end of a smart meter project to modernize the meter reading. Not many outages, but a strong response when happens. Cost for energy is reasonable.
All I can say is, “Horrible!” We need another energy and gas company in Michigan! A real company! Not these door to door scammers! It makes no sense that the city of Detroit only has one option for electric and gas service! This is why they …
I think it is ridiculous that we can’t get an update about our power, we have been without power for 14 hours, i think we should have received 1 by now, I’ll tell you right now if there was another electric co i would NOT hesitate to switch. 😣 …
On Wednesday, Oct 17th at approximately 2:20pm, a DTE truck pulled up in front of my neighbor’s house and parked. At roughly 2:40pm, two gentlemen entered my back yard without first knocking on my door to cut the power due to non-payment. I …
DTE helps right there and then. They know when they need to trim a tree, fix a down line or install new equipment. They are spending so much on new renewable energy and latest equipment.
I have always been helped when I needed it.
DTE Energy blows big time, service and people suck – just horrible, same repeating issues with loosing power every two-3 months and no permanent resolution! Why do we loose power only every time with high winds when the Rest of the Subdivision does not?
Actually, it is a zero star from me but the choice is not there. People in the fraud department are horrible. They seem to not know what they are doing. Someone opened an account under our ss number and i have been trying to clear this for …
Wow, these other reviews must have had a single bad experiance and think the whole company is a disaster. Hold-a-grudge much? I on the other hand cannot say enough GOOD about this company. The amount of money the invest in MICHIGAN ONLY …
Oct. 11 th. power lost in the early morning, as of 3.45 PM not restored.At present there are no storms. Our subdivision, Wabeek South, golfridge drive residents frequently experience outages DTE should be aware of the issue, difficult to …
If you are an employee of this company, I just want you to know that your work is on par with the DMV. If you met me on the street and told me you work for DTE, I immediately believe you are mentally incompetent and nothing you could do …
Worst company ever. i have lived in detroit for 20+ years and 2 years in orlando. By far dte is the worst, i bought my home 2 years ago but have never use gas utilities in my home. everything is electric. Well by some mistake on their end …
Had to call DTE due to issues with the service, and the customer care was horrendous. The representative even laughed at me when I explained what was happening. I immediately asked to speak with a supervisor, who also thought my explanation …
Worst energy company I have dealt with. They will give you a estimated restore time. Say it’s fixed when it’s not and then you have to resubmit that it’s still not working and they don’t even sell on at it a few days.
Sent back my $ 307.00 State of Michigan energy draft claiming they are “Unable to locate my account”… two months before the energy draft was voided! When I called DTE and provided them with the account number on the energy draft, they had …
My Military just relocated my daughter to Muskogee, she had a simple mix up which company was going to service her HEAT at some point DTE SHUT OFF her heat on 11-6-2018, she has a 5 year old daughter and that doesn’t seem to matter to DTE …
Received a call about rescheduling my gas turn on service the day before I was scheduled to get it turned on. Such a inconvenience cause I’ve taken that day off work and now I can’t get in contact with nobody to figure out why my …
I was selected by DTE to enroll their paperless bill program without my notice. I did not make payment for one month because I did not receive the bill. Then power was shut off. I had to pay extra $200 to restore the service. Ripped off!
I’ve been trying to get the AMI meter box installed for over 2 months. Left messages for 2 months, no returned calls.
Finally got it scheduled, then show up at the wrong time. Had one good …
Shut our power off accidentally! Still no power 5 hrs later! Really?!!! DTE is a mess! They have no idea what they are doing! Just be aware that the new meters are remote & look out if an error is made on their part! All they have to do is hit a button & your off! Turning it back on though is at a snails pace!
Your Home Protection Plan is a joke along with the technicians you associate yourselves with. I get home at the requested time, 5 mins go by and look out the door to see a note “sorry we’ve missed you.” No Knock. No doorbell ring. No …
Have yet to get a bill that doesn’t have issues. Every month it’s something new. Whether I was over charged or undercharged they can’t get it right. Now after we paid what they told us to for last month, look at this months bill it’s says …
Got the $25 extended outage credit on my April bill- and a $25 unpaid balance on my May bill, with a threat of a shutoff. Over an hour on the phone and no one at DTE can access my bill to explain why. It’s like dealing with the 3 stooges- …
This is the worst company I’ve had the pleasure of doing business with. Their customer service reps need to be renamed to the apathy and billing enforcement department. 2 hours of my life gone getting transferred from department to department with the call of “that’s not my job”. Clean house, go out of business or both!
The best way to get anything done is to ask first and then call the Michigan public service commission and file a complaint, then you will get a nice response offering to resolve the issue , the MPSC is the policing agency for these large …
Horrible company…. I have lived in five different states in the US .. DTE is by far the worst gas/ electric provider i have ever dealt with. Fall of 2013 DTE dug a huge hole on my side walk destroying part of my sidewalk and killing a 50 …
I moved and they let a family member cut my utility back on within 24 hours of me cutting it off for four months. They didn’t inform/confirm/email, or call me to see if I requested it being turned back on. I didn’t know who turned it on …
I live on a farm. I have horses and a well. No electricity, no water for horses. The power goes out a few times every year. Today again, explanation is equipment. Why cant we get decent equipment? I bet our bills are higher. …
Power goes out bi-weekly in our area (used to go out maybe 1x a year before). DTE can’t provide quality service in an area with 80% new infrastructure.
Absolutely a giant mess of a company as far as customer service. Typical example of the left hand not knowing what the right haha is doing! After trying to submit documents on the landlord web page and not being able to upload. I called …
I or my boyfriend has no job or can get one, we are not rich, nor do we have money coming out of our arses. We are both on a fixed in come budget with only so much to spend. We can’t afford green renewable energy like so many of you can, …
DTE came to my house and replaced my keypad, the heat was working fine before. After they replaced the keypad the heat stopped working. DTE has kept us waiting four days for service to fix what their maintenance workers ruined. The …
I called DTE because we have a utility pole right outside our house that has a very large and thick vine growing up it. My husband and I have been trying to clean up our yard and make it look good and this pole is very ugly (picture below). …
It took two weeks of fighting with DTE on behalf of myself and my neighbors to get wildly fluctuating, excessively high to extremely low voltage to be repaired. At first they didn’t believe me; then they lost reports; having to explain the …
DTE
Home protection plan is a scam. The first technician said he lit my boiler and it needed a good cleaning and left. The boiler never came on and he was long …
Beautiful building and well maintained.
You can get some of the greatest views of the city of Detroit from the DTE Building!
After shutting off my power with ZERO attempts to call and let us know and post dated letters DTE forced me to place a large security deposit of which we couldn’t afford. I had to get a loan to make it happen. The company sent me a letter …
Extremely unorganized and unhelpful. Our gas was shut off and after we called the emergency line they told us someone was on their way to fix it (call was at 9pm). Waited until midnight and no one showed up or called. Trying calling DTE …
After seeing so many horrible reviews I felt compelled to leave my review. The employees of DTE are extraordinary!!!! We have had many outages over the years but always see them tirelessly working to fix EVERYTHING! Customers complaining …
So glad to see all the other negative reviews here. The one or two positive reviews are obviously done by employees of the company. My story: I called to have my service shut off in 2010 to move out of state. I came back this year, and …
DTE customer service team is horrible…you request to speak to supervisor they put you on hold to get one…you wait 20 minutes… from them to schedule a call back and when they do finally call back they pretend like they can’t hear you …
I’ve owned my home in Livonia for 6 years and have lost power for 72-96 hours at a time on 6-8 occasions in those 6 years. The pole in my backyard loses LARGE pieces of Very sharp wood…and it’s eventually going to fall…and based on it’s …
Poor reliability. Buy flashlights, battery’s and a generator. Power loss is random equipment failures and usually not weather related. I loose power 6 + times a year for 2-48 hours.
Energy monopolies will come to a end. People are waking up finding the history of aether(either). Soon the Earth will provide all with it’s free energy from above
DTE just cut service to our apartment building. Apparently they’re running service to new construction… Problem is they gave zero warning that they were cutting power to the entire street to do so…I understand they have to do their job …
I have an on going incident that could possibly end up in causing severe injury and death someday but DTE refuses to listen and fix the problem. Instead they are looking for the easy way instead of doing the job right. This will …
We lost power early Wednesday and it is now Friday as I am seeing that the estimated restoration time isn’t until SUNDAY! (Possibly even later then that!) I have tried using the website to get information and continuously get error messages …
I constantly lose power several times a year & it takes them too long to restore power. Michigan needs to allow other electricity companies so we’d have options. I bet if DTE wasn’t the only option and customers could leave them, they would …
They cannot provide power to anyone. They do not to any preventative maintenance causing tons of outages.
I usually don’t write trashy reviews but DTE is beyond terrible. Our power has been out now for 5 days due to wind and the lack of communication or care from DTE is absolutely shocking. They claimed to be in the completion phase of …
Was there as a contractor ate in there cafeteria will not make that mistake again my burger tasted strange due to the corn in it and it was not a vegetarian burger.
Crazy 🤪 how Google Maps get you where you ask it to?!! Except for the fact that I didn’t want Detroit Energy 😆 🤣 😂?!! Both lovely ladies pointed out I was 4 minutes away and on the wrong block. …
DTE Energy is by far the worst utility company I have dealt with in my life. Many months I never receive a bill and they charge late fees or threaten to shutoff your power without notice. Their customer service department is terrible …
Joke of a company. An ant sneezed on a line and my elderly parents have to wait 12 hours for power to come back on?? Figure it out.
DTE energy is the worst utility company ever. There is a mass power outage in mid town Detroit area for more than 48 hours. They haven’t taken any proper action to restore the power till now and God knows how many more days they will take …
i would give dte at least 3-4 stars, but. dte did not tell me i had a free month in October this year, until i called them about something else. much as i pay for the payment plan i should not have to keep paying 98dollars a month, when im …
Horrible woman named Breanne refused to help me during the power outage. dte sent a generator in the past, my husband is on continuous oxygen. She refused and said it had to be life threatening?? Air is life threatening.She asked if he was …
Today is DAY 5 with no power!!!! In Michigan, In the USA, in 2022!!!!! Totally unnecessary and inhumane for this to be allowed. It’s a huge and costly burden yet DTE only offers $25 credit (if we request it) and DTE feels they deserve …
Every time, and I mean every time the wind blows or a storm comes through, we lose power. And now this company wants to raise our rates? …
The only thing “reliable” about DTE is that you can guarantee you won’t have power after any sort of rain or wind! Company refuses to invest in up-to-date infrastructure, including running power lines underground. Company is destroying …
Very nice looking building – I had never previously been inside. Lots of options to charge my EV. S
Level 2 chargers were networked with Shell Recharge, but were free for my visit
Do not get their protection program or let one of their representatives talk you into it. They will not cover repairs unless you have an add-on, which I was never told. Now I don’t have hot water and I’ve paid over 1,200 over three years for literally nothing.
DTE you will be hearing from my attorney soon.
You guys dug underground on my property without notifying me and turned my gas off. …
There lack of customer care is a terrible thing. What happened to customer satisfaction? I understand this world is not perfect by no means but what happened to caring about your customer? Dont we all live on this planet together? They make …
Dte is the worst most unprofessional ever they a work crew were fixing at a home on beland st18091 they parked across my drive for 3 hours ,then wheni became upset and took photos they then began laughing with the neighbors across the …
DTE Energy set up a test drive Electric Car Event. It was so much fun. I was able to drive a Mustang Mach E and found it would be definitely something to investigate further. I found out it stops at lights and you do not have to put your …