Dr. Dawson is a fantastic pediatrician. I really like the way that she interacts with our baby during each visit. We had a somewhat complicated (for us) newborn stage requiring home oxygen and she put us right at ease. I trust her …
Whole experience horrible, won’t message back, won’t call back, won’t pick up phone calls, lists medication allergies as COMPLETELY wrong from what I told him, came to set up a primary doctor just to find the community colleges of doctors, …
Dr.David Zirkle treated me like a joke. He barely even went through my file before seeing me. When I showed him where the pain was located, he did not look nor touch. He prescribed me Xanax for the pain I told him about because he thought …
I called to see if they where accepting new patients and they asked what medical i had and when i told her medicaid she said no so they turned me away because of my medical that’s just wrong.
Was on hold for 13 minutes someone picked up the phone said hello when I said hello I got hung up on then called back to be on hold for 20 minutes for someone to pick up the phone and ask if they could put me on hold! Never will I try going there again..if they can’t even pick up a phone what kind of service would you get?!
I cannot stand them anymore. Their prognosis and billing and awful staff have left me looking for another physician for me and my family. After 15 years, I’m done.
God forbid you have to get a hold of someone quick. You are on hold for a minimum of 15-30 minutes! Very unprofessional staff over the phone. Go somewhere else for your health issues.
Front desk people are RUDE!!! No patients at all and when you’re trying to ask questions. Don’t even bother asking for help or recommendations. I wouldn’t even want to take my son here period!
Dishonest billing and shady “docs” on the family practice side i.e. (R.Bower) .
Pediatric doctors such as Dr. Kautz are fantastic and would recommend him to friends and neighbors.
Please don’t go here, worst place ever. Went to see Dr. Zirkle, had it figured out what was wrong, tried to explain the situation to him and he would not listen to anything I said. Because I was in pain and he couldn’t figure it out, he …
Went for a general physical. I was not asked to remove any of my clothing for the physical. A first for me. The Dr. was friendly, however the physical did not seem very thorough and I had to remind the Dr. that I needed a referral for routine tests.
We love having both our kids seen by Dr. Loerzel and that we can go to the same practice to be seen in the family practice. The staff are always helpful.
Slow, from one paid employee to the next they can’t give you the correct forms. They do not answer their phones. Doesnt seem to know what they’re talking about, or care about their paying patients. Bad experience now, and a year ago.
RUDE! I will never recommend anyone to go there! When they find out that you don’t have “good” insurance their tone changes and they treat you like crap! Do not believe their sign outside that says accepting new patients. The whole place just feels awful!
Run away fast! This place would be better if it were run by monkeys. They DO NOT treat you or your problems because they are too worried about their “rules” to give you proper treatment. Do yourself a favor and pick another place! There’s a reason they ALWAYS have available appointments. Just saying…
Doctors are great but due to rude front office I will not be taking my family back we will be moving out primary care to a different doctors office I feel bad for the doctors and when I told the receptionist she laughed and said that’s fine …
I have insurance you have open slots…no new patients. I used to go here but its been over 3 years, my daughter is a patient there you scheduled me two weeks ago but won’t now, very poor policy
Right now my family member is happy with the medical service they got. They mentioned it’s the best medical experience in family medicine that they recently got.
Terrible. A company stuck in the past. Wouldn’t and still won’t accept my electronic health insurance card saying I owe $100 still despite me paying my copay amount. …
The doctor didn’t listen to me and just told me I was bipolar and sent me to a blood work place. Waste of money and time! The doctor that looked at me was not very personable and made me feel uncomfortable. DONT GO HERE!
I went in with concerns about my anxiety levels after starting a new medication, the doctor didn’t really care to listen and instead disregarded my symptoms and concerns.
Great office. They saw my sick child the same day I called. (two other offices I called could not get me in for a week!) We were seen in a timely manner and the staff was super. I highly recommend this office.
Been a patient of Dr. Zirkle’s for about 5 years or so. Great doctor, willing to listen until he decided it was more important to violate my HIPAA rights and share my medical information rather than follow federal law and protect it.
They are very very good. From the doctors to the staff. I call a lot to get in for a sick child visit and they are ALWAYS accommodating. I would recommend any of their providers. They really know what they are doing, and it is a great location.
I called to set up a new patient appointment and was treated horribly by the staff. I was told that I needed to take my condition elsewhere. As soon as I disclosed why I needed an appointment, the tone immediately changed from professional to rude. How are sick people supposed to get help if they are refused to be seen?
Horrible place! The doctor’s make it seem like everything is in your head 🙄 when you try and speak to staff you’re on hold forever! I DON’T recommend this PLACE TO ANYONE! …
Doctors are great, but when it comes to the phones to schedule an appointment or for general information..absolutely horrible. Was on hold for more than 20 minutes each time I tried to get in contact with someone. Eventually hung up each time because the waiting time was ridiculous.
RUDE staff! After years of visiting this office, we won’t be back. It’s no wonder the “accepting new patients” sign is a permanent fixture on their exterior sign. No one wants to put up with the horrible service they provide!
My son was seen here for a year and we never had a complaint. We have since moved to the East Coast and I have had to ask them to send his immunization records twice now, and they have courteously done it promptly both times
I see Dr. Astor and I love her. However the receptionists could be a little more attuned to who has been awaiting in line or for their Dr. I’ve only had one experience where I was waiting for 15mins to be called. But overall, very nice people.
We love this practice. The doctors are very caring. We mostly see Dr. Loerzel who is very attentive and great with the kids. We also love being able to call in any time with health concerns.
Dr Peter Clothiere AND John Bell PC are both caring healthcare providers. We have always been treated quickly and in a very professional manner. The team at Dublin Primary Care is by far one of the very best in Colorado Springs. We …
The individuals managing the desk are horrible. They don’t respect people without premium health insurance. It’s really sad to see how people at the desk let their job go to their head. I understand it’s not an emergency room but to turn people away and treat people the way they do is completely unacceptable. I would not recommend.
We take our 2 boys to Dr. Luebbert and Michelle Taylor PA and they are EXCELLENT with our kids and wonderful to deal with. They are very friendly and easy to talk to, they make the chore of taking the kids to the Doctor’s office very pleasant and easy. Thank You!
My son has mono and had to go to another office to figure out what was wrong…It was diagnosed as upper respiratory at Dublin Primary. The Dr. I spoke with, telling my complaint of the mis diagnoses told me, “what does it matter if you …
Dr. Zirkle is head and shoulders above any other Doctor i have ever been a patient of. I would highly recommend him to anyone. Always on time, listens, and understands my health issues.
Stay away from this place! I am done with them. I have asthma that requires a rescue inhaler. This place limits how many you can have and will not allow for refils. They require me to pay for a visit to simply refil a prescription for a …
I have been going here since I was 6 years old and the staff is unbelievably rude. Every time I call in they are condescending and absolutely disrespectful. This place has lost all of my shot records (well, that’s what they claimed) I think …
Just talked to Paula of the billing department and she was wonderful, carefully taking the time to walk me through the miasma that is our soul eating health care insurance system. I have worked in years past with John Bell and Dr. Clothier and they are both great, just wonderful, highly recommend.
I was called a liar and refused services. I explained they could verify my treatment and consult with a referral they prescribed and they refused. And when I explained I would Find another dr because of the rude horrible service I received a letter in the mail now refusing any service to me.
The Billing Department is a nightmare. If you are looking for a place that has realistic payment plan options for your balance avoid this place. The payment options they offer are not budget friendly at all. I’ll admit the people in the …
If you are looking to make an appointment or get information or talk to someone in general at the office, be prepared to be on hold for at least 30 minutes anytime you call. However. Once you are in the office the care is awesome. They take time to listen to you and your concerns and don’t rush you out.
I’ve just started going and needed to be seen the initial time for a referral to a specialist. They got me in, the Dr. was informed and supportive and got me what I needed. The referral took some time but that was my insurance’s fault not the Dr. office.
We have been with Dr. Loerzel since my daughter was born. I couldn’t have picked a better pediatrician for my daughter. Thank you for being personable, passionate and having real interest in the care of my child.
I called to make an appointment the lady who answered the phone told me I haven’t been there in over 10 years I told her I was there 2 years ago and she wanted to argue with me about it, I wanted to be seen for a physical instead of her …
They have always taken great care of my husband and me. The doctor has even paid us unexpected follow up calls just to make sure things are OK. I feel like they genuinely care.
I have been taking my daughter here (Dublin Primary Pediatrics) since she was a newborn baby. We were actually referred here due to her admittance to the NICU immediately after delivery due to oxygen levels. she is now about to turn 3 years …
For a while everything was great, until I ended up on Medicaid. Then Dr. Zirkle changes his “care”. Couldn’t care less about any of my issues, in and out was his motto. …
The actual care you receive once you go in is decent and the doctors seem competent However, making the appointment to get there is a nightmare. After going through a touch tone menu and holding for three minutes I was able to say I wanted …
I wanted to get my son a flu shot this season(he was on Medicad). I was told that they didn’t have the Medicaid ones in stock. When I requested to pay out of pocket for the non-medicaid vaccination(since it is not covered by Medicaid) I was …
My son sees Dr. Lorzel in the pediatric department. If you are a first time parent or just want one of the best doctors in town, this is where it is at. We have had slight misunderstandings here or there. Like a refferal not sent in a …
My family used to go to Dublin for years but changed offices after a very bad experience last year. In late 2014 I noticed that I would get an upset stomach when I exerted myself and I had 3 or so appointments with Dr. Shane McCarthy in …
The doctors are fine for the most part, but the staff is beyond incompetent and lazy. They don’t want to lift a finger. If you have any drug that needs a prior authorization, or that the pharmacy needs to talk to the doctor’s office about, STAY AWAY! It will be weeks or months before you get that drug again.
I hate to have to give a poor review because my two sons see Dr. Dawson, and while her care has been amazing the support staff and wait times are terrible and I already questioned if we should still be at this practice. The last several …
Would be a 1 if the doctors weren’t so great. The front desk staff is incredibly rude. We have changed practices because of the poor attitudes at the front and on the phone (when someone actually answered). Again, Dr. Z and company are …
I’d give zero stars if I could. I have been a patient at this practice since I was a child and have finally had enough, if you don’t have absurd wait times (both on the phone and in their waiting rooms), your being told that your chronic …
Came highly recommend. First visit, waited 15 minutes after my appointment time. Fine. It happens. 2nd appointment I was 8 minutes late and called ahead. When I arrived, I was told I’d have to reschedule… I’d just driven 1.5 hours through traffic and construction. Changing doctors…
I have been going to Dublin Primary care for about 15 years now. My care has always been excellent. The front office experience (and phone service) was quite lacking in the 2014-2015 period. They seem to have fixed that problem as I’ve had very good experiences with both over the last year. I’ll continue to go there.
I don’t know why this place got so bad reviews. I take both my boys there to the pediatrics and they are so nice and friendly!! Even when i call in with questions they never make me feel like im stupid or being overly cautious. The only …
I dont even want to call him a Docto but Mr. Bower is the worst. He lacks expertise and dosent care about patients. He literally spends 5 minutes with you looks in your nose and ears and hes done. How can you even consider this a full …
Maria at the front desk could use a lesson in kindness. Her tone is so rude and condescending, I actually had to ask to speak with the office manager, and I was actually just calling to set up an appointment as a NEW patient with Dr. …
My family has been coming here since we moved to Colorado 7 years ago. The pediatric department is top notch. My 1 year old is special needs and receives great care here. …
Don’t go here unless you want to be treated rudely and as tho you’re bothering the staff. Front desk staff is so very rude…. Lady with grey hair especially rude!! …
I went there since I was a baby (22 years) and now my son been going there since he’s been born (6 years )
Our dr was/ is Dr.Lubbert and I have always loved him and my son does as well! …
I had been frustrated with the service/care at Powers Medical (Dr Bodrero’s office). Today I took my son, 8yrs old, for a wrist injury to Dublin Pediatric Care (with my other two small children in tow). I only had to fill out minimal …
We’ve never had anything but good experiences here. For a practice this size, it would be easy to get lost in the shuffle, but I feel like the customer service, nurses and doctors are all incredibly friendly and knowledgeable. We love this place for our whole family.
Terrible healthcare experience. My wife has requested medical records numerous times in order to file insurance claims and they have been awful every time. I run a healthcare office in town as well and I cannot fathom how it takes the …
Came in to see Dr. Zirkle for what felt like strep. I was leaving in a few days for a 3 week Cruise and was concerned about my upcoming travels. Got a quick strep test and it came back negative. Dr. Zirkle did not do a full test nor …
My fiancé and I were both patients here. My fiancé was a long-time patient of approximately 15 years with Dublin Primary Care. That is, until today. He claims that the quality of care offered here has decreased over the years. …
Dr. Kautz was my pediatrician growing up and now my daughter and son see him. He is a wonderful doctor, and any child would be lucky to be under his care. His Physician’s Assistant, Michelle is awesome! I never mind seeing her for our appointments.
Unfortunately they have gone WAY down hill since Kautz left and now that UC Health has taken over, they are awful. I got my records today and left. Scheduling, paperwork, new mask requirements.. it’s all a mess now!
My entire family has been using Dublin Primary Care for over 10 years. We are overall pleased with the doctors and other care providers. Our pediatrician is Dr. Luebbert and our family practice doctor is Dr. Bower. I would recommend both and give the highest possible marks for both.
My husband & I have been very happy with the DPC Pediatrition Dr. Lubbert. Our son is 4 months old and has seen him since birth. The office is clean, the front desk staff always greets us and is helpful & friendly! They are always on time, …
I’ve had experience with Dublin Pediatrics for twelve years. They have cared for all three of my children. My kids’ primary is Nancy Dawson and she’s wonderful (great listener, very experienced, kind and makes my kids feel at ease). Over …
Visited the practice for shots for my trip to Thailand, my last day there i had a really bad stomach bug. Mind you I was just in the office a week and a half ago for the shots. SO i called to see if i could get an antibiotic prescribed by …
We always have a pleasant experience with all of the pediatric Dr’s / P A’s here. We’ve been coming here for over 3 years now and never had a problem at all. The nurses have been awesome as well. I find it difficult to believe why there are some negative reviews at all about DPC?
Dr. Zirkle is my primary, but I’ve seen several providers there through the years when I need a same-day appointment. Have always felt listened to and that there was genuine concern for my well-being. Have recommended to others.
The reason why the review are all over the place is because their are good doctors and they’re are bad ones that don’t care about their patient. I had the worst experience in my life with the lack of professionalism by doctor bower. He is …
What a pathetic excuse for a family care practice. Dublin primary care has the absolute worst time management I’ve seen to date, not to mention the obese secretary’s mega attitude. She needs an adjustment. Anyways, this place has gone WAY …
We love Dr. Lorzel! He is kind and patient to hear our concerns while always making us feel comfortable as parents in the decisions we make. We have been blessed with heathy children, but we know just who to call when things go amiss. Highly recommend!
I am editing my brutally honest review because I am delighted to report that my true words were taken seriously, and this practice is making real strides to improve their work environment. The healthcare they provide was never in question. …
Their service has gone downhill. The rude “nurses” who take your calls need to find a new place to work. They are sour and bitter and hate helping people. Hear this as a warning if you are thinking of coming to this office. …
My family and I have been going to Dr. Zirkle for 8 years and today I decided to find a new Dr. My husband and I are very sick with the cold, and sinus issues. We have always gone in, and seen him. Today I asked if he could prescribe a …
Wanted to give them a shot but have been very disappointed overall. Met with Dr. McCarthy who was overall ok but mostly seemed to overlook all the concerns I had about newly developing migraines and shooting pain in my leg. She basically …
I have found the front desk fast, efficient, and friendly. Each doctor we have had has been knowledgeable and understanding of our concerns and treatment plans for our family. They seem willing to work with parents in a team environment towards care.
If you want a doctor that will listen to you don’t go here, or at least don’t deal with the doctor I had. I was a patient at Dublin Primary care for about a year prior to moving out of state. The doctor I saw seemed great at first and I …
In the past 6 months I was in this office for check ups. Both times talked to about getting a tetanus shot. When I called in to schedule a tetanus shot I was told that I needed to schedule another physical appt. In order to get one. The …
Dr. Zirkle is amazing! Very nice and very thorough. I saw him because my other doctor is always too busy, but Dr. Zirkle will be my doctor from now on.
I don’t understand the negative reviews! We’ve used Dublin Primary Care for 10+ years now, both for our kids and us adults. The staff has always been fine, busy at times, but never anything remotely negative. Dr. Astor and Loerzel have …
I’ve been going here for years. The pediatric department was great, and doctor Luebert was a great doctor. Then when I had to switch to their family department, it became a terrible mess. They take at least 15 minutes before answering …
I’ve been a 20 year patient of this office and was appalled when I received notice that I was being removed from their patient list for not paying a bill of $100 in a timely manner. I had been making payments on the account and because I …
I had a bad experience with Dublin primary Care, I spent over $2,800 on imaging and service for my kidney pains turned out I had kidney stones which I get about every three to four years the doctor I seen didn’t treat me for any symptoms or …
I’ve been going to Dublin Primary Care for many years and so have my children. The staff and doctors are amazing. It’s fairly easy to get a same day appt. Dr. Dawson has been incredible with our son who is medically fragile. She keeps up with all of his records that are sent to her by his multiple specialists.
I took my daughter there for her 10 year wellness check. It was our first appointment at the office. We sat in our designated room and were seen by the physician’s assistant, who was very pleasant and professional. …
I love Dr. Zirkle, so I would say the doctors are great, but when I scheduled an appt today the person I had on the phone was really rude to me, and I really didn’t appreciate it. She seemed to get upset with me when I kept asking her to …
Terrible staff and outrageous billing department! I started going here because a friend recommended a doctor (Dr Reeves Bower,who is awesome by the way) but there administrative staff and nurses are awful!!! They are rude, unhelpful, and …
If I could rate Dr. Dawson alone and her pediatrics staff this would be a 5 star rating. She is amazing and truly cares about her patients. Dublin Primary family however is horrific. It’s amazing how defrauding they are. I am having …
Strongly disappointed. Long wait times for each appointment, $50 fee for 1st missed appointment even after calling the same day to explain I had a sick child. Lack of communication in many areas. Pharmacy had given the wrong amount of a …
I was in and out of Dublin Primary Care several times over the last year seeing Dr Reeves Bower. Not only was the care provided done thoroughly and rarely without a wait past the designated time but it was also extremely professional. The …
My husband and I have been going here since 2008. Our family has grown over the years and we have been very happy with the service we get. My husband sees Dr. Bower. I and my oldest daughter see Dr. McCarthy. We have two little ones that …
We love the pediatric side and I’ve never had an issue on the family practice side either. My kids have been seeing Dr. Loerzel for 6 years and he is a great doctor. Nurse line has always been helpful and messages are returned in a timely manner.
My children see Dr. Dawson and while we really liked her we will never go back due to our recent experience. My daughter is delayed with her vaccinations and Dr. Dawson graciously came up with a catch-up vaccination schedule. I called to …
We only took our newborn daughter here twice, once right after birth and then for her 2 week wellness check. We saw Dr. Loerzel and Dr. Kautz and loved both of them, but beware of the billing department! …
Dr. Loerzel has been our pediatrician for over 15 years. He is a fantastic communicator (with both parents and patients), listens well, and is a skilled, smart doctor. Cannot recommend him highly enough for all the ages and stages from baby to teenagers. So thankful to receive such great care!
Dr. Bower was very rude and dismissive to my wife. She went in there to have symptoms treated related to her PTSD (she sees a therapist) but he didn’t want to hear anything that she was doing to manage her condition. She wanted to talk …
Been a patient here for over 13 yrs. Same doctor. My primary care doctor just told me I was disrespectful and need to find a new primary care doctor. He said this thru the nurse. All I did was ask him for a refill on my ibuprofen. Yes I …
DR NANCY DAWSON IS THE BEST; the whole team is excellent! I have lived in the Springs many years now and for the birth of all my children. Before I had children, I worked at the local hospitals in pediatrics, and I made sure to ask the …
I love my doctor, Teri Astor, but the support staff could use an overhaul, especially when it comes to phones. I am always hesitant to call in to schedule an appointment or get my prescriptions refilled because the wait times are insane. I …
The office staff are very friendly and helpful. When you call, the wait time is very short, or no time at all. They were able to schedule both my kids as new patients right away. Dr. McCarthy is very professional but friendly. I was very impressed by all aspects of this office.
I’m giving a 4-star review for the organization, but would give Dr. Shane McCarthy 5+ stars. She’s incredible, and completely different than other doctors I’ve had lesser experiences with. She’s honest, tries to find healthy/natural …
I have been going to Dublin Primary Care for years so when I had my daughter I started bringing her too. She was born on the smaller side so we were bringing her in weekly after her birth. Each time I came in they would ask if I had …
The 3 stars are not for the nurses and doctors. I love dr. Zirkle and the nurses have always been so welcoming and kind, but the receptionists on the family practice side have are so freaking rude. Their tone they use with patients is just …
Great Doc’s! I am usually able to get in same day or next day for routine issues. Dr Loerzel is great with the kids. Dr Bower is a great primary Doc. Wants the best for you, doesn’t over prescribe meds and doesn’t preach or talk down to …
Been going here for about 4 years and this place has really gone downhill. The service is poor an the doctors (mine is Stanford) don’t seem to care about much an do very minimal. I can’t even get ahold of these people for meds called 3 times been on hold for 45 min!!. Terrible doctors office will be switching my primary.
I had been going to Dublin Primary Care for 12 years, I had moved to Arizona in October and then.had moved back to Colorado. I tried to make an appointment for myself and my daughter but couldn’t because they had dropped us from the …
Constant issues with the billing department. The front staff and doctors are wonderful, but I’ll never go back because of the billing people. The head of billing came into my room with my daughter fully naked and demanded to know the …
We moved down to Colorado Springs and was trying to find a good family Dr’s office. At first they seemed great. During my kids physicals the Dr looked up my kids nose, suggested he had some issues and because she said something charged us …
I have been going to Dublin Primary Care for about a year and have mixed feelings for sure! The staff that answers phones are awful!!! I work in retail and understand you have a bad day but this place is ridiculous!!! You usually wait at …
I would not recommend. I have gone there for a couple of years and will not be returning. I was told there is now only 1 female doctor and “she’s booked far out” so I scheduled with Kristine Frederick NP. I do like her however now I am …
Will never return. The service I received from the ladies answering the phone and Dr Bower was horrendous. Dr Bower was extremely dismissive of my health concerns and with a family history of thyroid issues did not even run a full thyroid …
We love our doctors and our pediatrician but the admin and scheduling staff is awful. Very rude and dismissive on the phone and do not return phone calls. Phone wait time is always very long as well. If your child needs to be seen quickly …
I grew up going to this office and now my kids see Dr. Dawson. I love both the family and pediatric office. Dr. Zirkle is an awesome doctor and his PA’s Mavety and Fredricks are some of the best. Everytime I go in for a well check with a PA …
Would be 5 stars. Phone services, triage, front desk all have extremely poor bedside manner. I would go as far as to say they are aggressive over the phone. They need some serious training on how to talk to patients, considering they have …
If I could give Dublin Primary Care 0 stars, there would be no question. I was a previous patient and had been to the clinic multiple times as a child and as a young adult. I called to set up an appointment and explained to the scheduling …
Not sure why there are so many negative reviews. Their after hours nurse line is always super helpful, my sons pediatrician is Dr.Dawson and she is awesome. My primary physician is Dr.Astor and she is super awesome as well. I never have any …
Since the practice was taken over by UC Health, the office is impossible to get ahold of. My Pharmacy nor I could get in touch with them. The billing and admin staff have been rude. I finally had to pick up and move elsewhere.
My husband and I brought our 2 month old daughter here for her first appointment. Instead of being greeted we were told “I’ll be right with you” upon entering. The waiting room had trash on the floor and appeared dirty. Our experience …
The only good thing about this office was Dr. McCarthy. Since she left don’t waste your time. The staff is very difficult to communicate with. They have zero respect and empathy for patients experiencing financial difficulty. They make …
I’m quite sad to write this review as I really like Dr. Zirkle and would not even consider switching if it weren’t for the other staff I’ve been forced to deal with here. Dr. Zirkle and his immediate staff (MA and PA) have all been great. I …
Pediatrics department has been wonderful (although we have had two referrals that were apparently not sent at all.) Family Heath has been absolutely awful. Attempted to change PCP’s due to several reasons over several years and was told it …
My 2 children have been seeing Dr.Loerzel for about 10 years. He is such a great doctor, truly care, takes the time to listen, interacts and is personable. Very happy with how he treats his patients and parents as well.
Dr. Clothier was highly recommended by multiple people so I thought I would make an appointment. They got me in two days after I called. New patient to family practice. Walked in with no wait. My appointment was at 2:30 and I showed up at …
This has been my main place for primary care for years. Would definitely recommend this place to other looking for a primary doctor as the staff is friendly a d very helpful. Happy to see they have joined the UC Health family as of April
WOW! I was just reading some of the reviews and it’s like I must be going to a totally different doctor’s office. My family and I have been using Dublin Primary Care for many years and we haven’t had the same problems other say they’ve …
I used to like this place. But they put me on a really bad birth control that had terrible side effects which I reached out to them about and they didn’t recommend I stopped it they instead told me to go to a mental facility and ask for …
Ever since UC health acquired Dublin Primary Care, care and consideration have gone to the wayside. The new systems are not efficient or productive for patient care. Refill orders take no less than 72 hours; more likely up to 5 days. …
Be prepared to wait a MINIMUM of 30 min after your scheduled appointment time to be seen by a provider. Today I waited an hour. When I inquired about what was going on, I was told the provider was busy. No apology, no concern. Provider …
I was on hold for 40+ minutes. The RUDE receptionist refused to schedule an appointment due to our insurance. I was willing to just pay out of pocket if insurance was out of network, but she still refused to schedule. Whether this is “policy” or not, the situation could have been handled more professionally.
We have been seeing Dr. Loerzel for almost 3 years now for our two littles. He’s been nothing but respectful, responsive, and mindful of our needs and desires. We really don’t visit the pediatrician often, but when we do this place has proven wonderful and effective. Highly recommend!
My family goes here. It’s okay, nothing super special, the pediatrics are good experienced Doctors, the other side, they are rushed and forget about you. I just had to accept and appointment for my toddler going through sleep regression …
I love my doctor here, she sends me to a specialist when needed or sends me to get tests if not. I have several complicated health issues and they help me as best as they can. They are my primary care and have helped me for years. …
The doctors are great, but trying to call the office for anything is a nightmare. Traffic was at a standstill on the highway and I wasn’t able to reach anyone for over 20 minutes to tell them I was going to be 6 or 7 minutes late. They …
I was really hoping things wouldn’t change with the switch to UCHealth, but unfortunately Dublin has become a corporate impersonal pediatric office that completely misses the mark for “family care.” …
I had been going to Dr. Bower for many years. For the last 8 years I have experienced chronic pain. Dr. Bower ran simple blood test and when they came back normal he told me I just needed to lose weight and it’s all in my head. Even when my …
The only thing good about this office is Dr. Loerzel. I will continue trying to get him to move practices because this office is a nightmare! I was on hold for almost 30 minutes just to try to make an appointment and was greeted by a rude …
Not easy to communicate with! Did entire registration and appointment online but they refuse to answer if my insurance is accepted before appointment and my estimated bill is without it….even though all insurance information was collected …
This is one of those times I wish zero stars was an option. It truly is a horrible practice. Bad communication, long wait times, rude office staff, and even inappropriate racial comments from a nurse in my experience. They did have good …
I have had nothing but professional treatment from Dublin Primary Care. I do admit communicating on the phone sometimes is challenging. But it’s no different than the other doctor’s offices that I have dealt with. Dr Zirkle is one of the …
Dr Bell is great but every time I call the office I’m on hold for at least an hour. What the heck?? There’s no way to get consistent communication from this office. I have a simple question but can’t get it answered. What is going on here?? Get your staff on track!!
My kids have seen Dr. Luebbert for years and he is a fantastic pediatrician. However, now that Dublin is under UC Health it’s a nightmare. I called today to ask for a medication adjustment and was told the next available appointment was …
Very concerned with the new billing now that they are under UC Health. The account online doesn’t show what you accurately owe, so then $30 is sent to collections. After 22 years, we are seriously looking at moving doctors. It’s not worth the poor customer service.
If I could give negative stars to this practice, I would. I had been a patient there for many years and I needed something simple from their office admin, and I was told rudely and unapologetically they can’t do anything. Tough cookies get …
We loved this office for years. They stopped accepting our insurance when UCH bought them, which is not their fault. However, getting records has been a nightmare! I requested them, had to pay for them (again understandable) and then was …
We absolutely love our children’s pediatrician, however since UC health took over it is impossible to get them seen when they are sick. When asked what is wrong with your child, it seems if it’s not a problem the scheduler thinks is …
Converting to a UCHealth facility has been awful. This used to be a local family primary care and now it’s just another UCHealth place that can’t even get our kids in. Only started using because it was a local clinic. Very disappointed.
WARNING!! Stay FAR FAR away from Dublin Primary care!!. Doctor would not listen to my concerns and had a serious complaint. I even did a formal complaint with UC Health and no one cares enough to call me back!
Dublin Primary should have never sold out to UCHealth. Can’t even get ahold of the office to schedule/cancel an appointment. After almost 11 years, searching for a new pediatrician that is not part of UCHealth.
It’s been a couple years since I have been here I tried calling to schedule an apt. They found me in the system by name and birth date but wouldn’t schedule me because for some reason they had the incorrect phone number and address even …
We have also moved our pediatrics elsewhere. Love Dawson, but when you can’t get through to anyone and it’s days to get a follow up appt after an ER visit for our two year old, it’s time to move on.
UCHealth has made this place way worse. They literally do nothing but tell me to “call this number”. The receptionist are very helpful and do lot know what I’m talking about. The drs are good, but now I’m ready to bolt.
We love Dr Loerzel, he is a wonderful doctor and the only reason we still take our kids here, but the office staff is horrible. Every time you call it takes 45 minutes just to reach someone, only to be told they have to transfer you to …
Good luck getting ahold of them, they never seem able to answer the phone. Even if you are able to get an appointment, beware of the receptionists, they’re impatient and rude.
My family and I are pretty bummed they decided to go corporate and switch to UC health. We might be starting to find a new pediatrician and family doctor especially since I can’t seem to get a hold of anyone with the provided phone numbers …
Just waited 45 min on hold to get scheduled for an appointment. I’ve also had this issue several times in the past. Hoping now that this office is part of UCHealth things will improve. I’ve never had any issues with any of the providers.
I would give no stars if I can. Doctors here only care about a away out from your insurance. The sad part is this is most of the doctors out here in the Colorado springs area. It is a very intitled citie all around.
They used to be prompt and so helpful. Since moving to UCHealth, they are horrid. 45 minutes to schedule a physical and vaccine only to be told they CAN’T schedule a vaccine. The nurse has to. So they will schedule the physical. We do …
I have been going here since I was a kid and now take my kids there. We used to see Dr. Kautz but he has retired. He was amazing. We now usually end up seeing a nice younger gal and she is great too! I think her name is Michelle, she is …
BEWARE 5-MINUTE LATE NO-SHOW POLICY. I
needed a basic pre-op physical and scheduled one here since I didn’t have a primary care doc. The evening before my morning appt, they called and said they …
My primary is on maternity leave and due to an unknown issue I needed to be seen by another doctor. This clinic had appointments in this month unlike my primary clinic. On the day of the appointment the receptionist called to tell me that …
Canceled my virtual appointment because I wasn’t early enough and then decided to keep the cancellation a secret while I sat online for a half an hour. Finally called to tell me after a half an hour and were combative when I expressed that this was not a good experience.
It should be a 0 star. Worst clinic ever. After waiting two weeks for the appointment I was late for 13 minutes and Dr refused to see me because they had a grace period of 10 minutes. Unbelievable!!
I’ve appreciated some of the care we’ve received here. The main issue is that in a crisis, I wouldn’t trust them to answer the phone. I’ve waited on hold for over 45 minutes to get counsel for my child and been transferred back to the receptionist – only to be put on hold, again.
Dr Dawson and the entire medical team are fantastic! Extremely happy with our son’s care here 🙂 Easy to make appts, flexible scheduling, and easy to get ahold of providers to ask questions when they come up between appts.
I literally went in just to establish “primary care” from the VA for a year due to the VA hospital being entirely full. I went in once using Tricare and I told them this was specifically for VA, not Tricare multiple times. I just got a bill …
Dr. Loerzel is absolutely amazing. He takes the best care of our kids out of any provider we’ve seen (and we’ve seen a bunch). UC Health, I hope you read this for two reasons: 1. Dr. Loerzel is great. 2. I just tried to email my kids …
The front desk and MA I had were great and took care of their tasks quickly while I was in their office. However my appointment with my NP was not great. My appointment was for mental health and getting ADHD medications but was somehow …
I have been at dublin primary since I was born recently have found a new Pimary care for myself due to a lack of concern and general care from my PCP. My children still go to see Dr. Lubbert (who is amazing)on the pediatric side, but the …
Dr.Leubertt either refuses or doesn’t care to respond to several messages I have sent regarding an error he made on my daughter’s medication. I have called several times and each time they tell me they will red flag a new message to him. …
My family has so appreciated Dr Clothier and his staff, for many years. Dr Clothier has taken very good care of my husband and I, and always treated us well. However, since the UCH transition, the customer service is horrible. I called for …
Dr. Loerzel is a wonderful pediatrician! My personal experience with the staff on the pediatric side have been wonderful too (I have not been on the other side, so have no clue how it is). I think overall the practice is struggling after …
Dr. Leubertt is a genuine caring provider. He makes my kiddos comfortable and explains to my kiddos what he is doing. I always feel at ease coming to see him. He advices but I never feel pressured. His nursing staff is very gentle and efficient. We’re in and out of the office very quickly.
Do not take your kids here- this office is horrible. We just moved here a couple weeks ago and I scheduled an appointment for my son to establish care. Last week we arrived 20 min early as requested, even though I had already uploaded all …
From the start, scheduling was an easy experience, Super nice and efficient front office staff and friendly medical assistants and doctor. My kids and I were brought back to doctors office within just 5 minutes after checking in by …
Dr. Dawson is a fantastic pediatrician. I really like the way that she interacts with our baby during each visit. We had a somewhat complicated (for us) newborn stage requiring home oxygen and she put us right at ease. I trust her …
Whole experience horrible, won’t message back, won’t call back, won’t pick up phone calls, lists medication allergies as COMPLETELY wrong from what I told him, came to set up a primary doctor just to find the community colleges of doctors, …
Dr.David Zirkle treated me like a joke. He barely even went through my file before seeing me. When I showed him where the pain was located, he did not look nor touch. He prescribed me Xanax for the pain I told him about because he thought …
Amazing staff
Thankful for everyone!👍👌 …
Staff is always kind.
Dr. McCarthy is the best!
Great people been with them for years
They don’t answer the phone
Great doctors and staff, highly recommend
Not the best actual care i have seen.
Every time I need an appointment I always get help.
I would not recommend this place to anyone unless they just enjoy never being seen or heard or called back.
Fabulous! Been taking my kids for 15+ years!
I can always get an appointment right away, friendly staff.
Issues with billing, scheduling, and staff failing to pick up the phone. Frankly ludicrous.
I had an issue at closing time and Robyn spent extra time to resolve my issue.
Thank you
The Doctors there are great they are very friendly .
The rudest, most unprofessional staff I have ever encountered. Horrific experience.
I always have great service from everyone when I go in..
Hah! Hah! Hah! Hah! Hah! What a joke. Move on if you value your health and sanity. The billing department is a joke.
These Drs want you to come in as many times as possible….that is how thew make there money….stay away
They do not take Tricare in a military city.
Never mind the negative reviews, which speak more about the reviewer than of DPC.
Dr Zirkle is absolutely amazing Dr and the staff is friendly and knowledgeable.
Dr luebbert saw my three year old today. It was a great experience.
I called to see if they where accepting new patients and they asked what medical i had and when i told her medicaid she said no so they turned me away because of my medical that’s just wrong.
Front desk staff is a little cold. Dr. Astor is above average for personability.
We adore Dublin pediatric. Dr. Lorzel and staff are amazing!!
John Bell is great just saw him today for someone who dislikes doctors John keeps the process light and funny thanks John
The whole place read a hassle and the doctor wouldn’t approve my Prior-Auth for the meds I’ve been on for years for some reason.
First time adulting and finding a doctor. Staff was super friendly and quick, thanks for an awesome first visit.
We have been going to Dr. Clothier for 20+ years. Never been disappointed. Love the whole staff.
Between the call hold times and wait times in the rooms, I’m going elsewhere now.
I went here as a kid and now bring my kids here. I wouldnt consider ever going anywhere else. Dr. Luebbertt is the best out there!
The nurse I spoke with today was the least helpful person I’ve ever experienced in my life.
Was on hold for 13 minutes someone picked up the phone said hello when I said hello I got hung up on then called back to be on hold for 20 minutes for someone to pick up the phone and ask if they could put me on hold! Never will I try going there again..if they can’t even pick up a phone what kind of service would you get?!
I cannot stand them anymore. Their prognosis and billing and awful staff have left me looking for another physician for me and my family. After 15 years, I’m done.
I’d you’re on Medicaid they aren’t accepting new patients. It’s a shame too because I’m getting married next year and it’ll change.
God forbid you have to get a hold of someone quick. You are on hold for a minimum of 15-30 minutes! Very unprofessional staff over the phone. Go somewhere else for your health issues.
Dr. Bower is a horrendously bad doctor and maybe even a worse person. Do yourself a favor and avoid him.
No new tricare patients but they don’t put that on the website. These swine take new patients but only ones that pay better than tricare.
Our entire family has been going there for over 10 years. We have seen several different Dr.’s No complaints at all.
Front desk people are RUDE!!! No patients at all and when you’re trying to ask questions. Don’t even bother asking for help or recommendations. I wouldn’t even want to take my son here period!
Dr. Zirkle has always been very knowledgeable and professional. He and entire staff are friendly and helpful.
I highly recommend.
Been coming here for years my whole family comes here have had pretty positive experience from all the doctors here
We really love the doctors and staff here. They’ve always been helpful, kind, not pushy at all. Love the Saturday hours.
Dr Zirkel is great, but holy hell does it take forever to get anyone on the phone. 15 minute average wait time whenever I call.
Dr Zirkle was on time, kind, and professional during our appointment, I will definitely be sticking with him as my primary care physician.
Highly recommend Dr. Clothier, and on the pediatric side I recommend Dr. Dawson. Wonderful doctors who care.
Dishonest billing and shady “docs” on the family practice side i.e. (R.Bower) .
Pediatric doctors such as Dr. Kautz are fantastic and would recommend him to friends and neighbors.
Please don’t go here, worst place ever. Went to see Dr. Zirkle, had it figured out what was wrong, tried to explain the situation to him and he would not listen to anything I said. Because I was in pain and he couldn’t figure it out, he …
Went for a general physical. I was not asked to remove any of my clothing for the physical. A first for me. The Dr. was friendly, however the physical did not seem very thorough and I had to remind the Dr. that I needed a referral for routine tests.
You might as well treat yourself than go here. They are no help and won’t let you switch Dr’s. Medical records are very helpful and friendly though
We love having both our kids seen by Dr. Loerzel and that we can go to the same practice to be seen in the family practice. The staff are always helpful.
Slow, from one paid employee to the next they can’t give you the correct forms. They do not answer their phones. Doesnt seem to know what they’re talking about, or care about their paying patients. Bad experience now, and a year ago.
RUDE! I will never recommend anyone to go there! When they find out that you don’t have “good” insurance their tone changes and they treat you like crap! Do not believe their sign outside that says accepting new patients. The whole place just feels awful!
Run away fast! This place would be better if it were run by monkeys. They DO NOT treat you or your problems because they are too worried about their “rules” to give you proper treatment. Do yourself a favor and pick another place! There’s a reason they ALWAYS have available appointments. Just saying…
Doctors are great but due to rude front office I will not be taking my family back we will be moving out primary care to a different doctors office I feel bad for the doctors and when I told the receptionist she laughed and said that’s fine …
I have insurance you have open slots…no new patients. I used to go here but its been over 3 years, my daughter is a patient there you scheduled me two weeks ago but won’t now, very poor policy
the pediatric doctors are great. my primary doctor is also good. however the admin staff on the primary and scheduling side aren’t very friendly.
Right now my family member is happy with the medical service they got. They mentioned it’s the best medical experience in family medicine that they recently got.
Terrible. A company stuck in the past. Wouldn’t and still won’t accept my electronic health insurance card saying I owe $100 still despite me paying my copay amount. …
The doctor didn’t listen to me and just told me I was bipolar and sent me to a blood work place. Waste of money and time! The doctor that looked at me was not very personable and made me feel uncomfortable. DONT GO HERE!
I went in with concerns about my anxiety levels after starting a new medication, the doctor didn’t really care to listen and instead disregarded my symptoms and concerns.
Great office. They saw my sick child the same day I called. (two other offices I called could not get me in for a week!) We were seen in a timely manner and the staff was super. I highly recommend this office.
Always had excellent service and treatments from the kids doctors who our children see and from our doctors whom we see.
Been a patient of Dr. Zirkle’s for about 5 years or so. Great doctor, willing to listen until he decided it was more important to violate my HIPAA rights and share my medical information rather than follow federal law and protect it.
They are very very good. From the doctors to the staff. I call a lot to get in for a sick child visit and they are ALWAYS accommodating. I would recommend any of their providers. They really know what they are doing, and it is a great location.
I called to set up a new patient appointment and was treated horribly by the staff. I was told that I needed to take my condition elsewhere. As soon as I disclosed why I needed an appointment, the tone immediately changed from professional to rude. How are sick people supposed to get help if they are refused to be seen?
Horrible place! The doctor’s make it seem like everything is in your head 🙄 when you try and speak to staff you’re on hold forever! I DON’T recommend this PLACE TO ANYONE! …
Doctors are great, but when it comes to the phones to schedule an appointment or for general information..absolutely horrible. Was on hold for more than 20 minutes each time I tried to get in contact with someone. Eventually hung up each time because the waiting time was ridiculous.
RUDE staff! After years of visiting this office, we won’t be back. It’s no wonder the “accepting new patients” sign is a permanent fixture on their exterior sign. No one wants to put up with the horrible service they provide!
My son was seen here for a year and we never had a complaint. We have since moved to the East Coast and I have had to ask them to send his immunization records twice now, and they have courteously done it promptly both times
I see Dr. Astor and I love her. However the receptionists could be a little more attuned to who has been awaiting in line or for their Dr. I’ve only had one experience where I was waiting for 15mins to be called. But overall, very nice people.
We love this practice. The doctors are very caring. We mostly see Dr. Loerzel who is very attentive and great with the kids. We also love being able to call in any time with health concerns.
Dr Peter Clothiere AND John Bell PC are both caring healthcare providers. We have always been treated quickly and in a very professional manner. The team at Dublin Primary Care is by far one of the very best in Colorado Springs. We …
The individuals managing the desk are horrible. They don’t respect people without premium health insurance. It’s really sad to see how people at the desk let their job go to their head. I understand it’s not an emergency room but to turn people away and treat people the way they do is completely unacceptable. I would not recommend.
We take our 2 boys to Dr. Luebbert and Michelle Taylor PA and they are EXCELLENT with our kids and wonderful to deal with. They are very friendly and easy to talk to, they make the chore of taking the kids to the Doctor’s office very pleasant and easy. Thank You!
My son has mono and had to go to another office to figure out what was wrong…It was diagnosed as upper respiratory at Dublin Primary. The Dr. I spoke with, telling my complaint of the mis diagnoses told me, “what does it matter if you …
Dr. Zirkle is head and shoulders above any other Doctor i have ever been a patient of. I would highly recommend him to anyone. Always on time, listens, and understands my health issues.
Stay away from this place! I am done with them. I have asthma that requires a rescue inhaler. This place limits how many you can have and will not allow for refils. They require me to pay for a visit to simply refil a prescription for a …
Nicole in scheduling went above and beyond for me today, thank you! Also, a shout out to Joann in family practice for the quick call back!
Only staying for Dr. Loerzel. The change to UC health has been terrible.
I have been going here since I was 6 years old and the staff is unbelievably rude. Every time I call in they are condescending and absolutely disrespectful. This place has lost all of my shot records (well, that’s what they claimed) I think …
Went to 3 doctor visits with 3 different doctors, got 2 false diagnoses, spent $461 and I’m the one that told them what the problem was! …
Just talked to Paula of the billing department and she was wonderful, carefully taking the time to walk me through the miasma that is our soul eating health care insurance system. I have worked in years past with John Bell and Dr. Clothier and they are both great, just wonderful, highly recommend.
I was called a liar and refused services. I explained they could verify my treatment and consult with a referral they prescribed and they refused. And when I explained I would Find another dr because of the rude horrible service I received a letter in the mail now refusing any service to me.
The Billing Department is a nightmare. If you are looking for a place that has realistic payment plan options for your balance avoid this place. The payment options they offer are not budget friendly at all. I’ll admit the people in the …
If you are looking to make an appointment or get information or talk to someone in general at the office, be prepared to be on hold for at least 30 minutes anytime you call. However. Once you are in the office the care is awesome. They take time to listen to you and your concerns and don’t rush you out.
I’ve just started going and needed to be seen the initial time for a referral to a specialist. They got me in, the Dr. was informed and supportive and got me what I needed. The referral took some time but that was my insurance’s fault not the Dr. office.
We have been with Dr. Loerzel since my daughter was born. I couldn’t have picked a better pediatrician for my daughter. Thank you for being personable, passionate and having real interest in the care of my child.
I called to make an appointment the lady who answered the phone told me I haven’t been there in over 10 years I told her I was there 2 years ago and she wanted to argue with me about it, I wanted to be seen for a physical instead of her …
They have always taken great care of my husband and me. The doctor has even paid us unexpected follow up calls just to make sure things are OK. I feel like they genuinely care.
I have been taking my daughter here (Dublin Primary Pediatrics) since she was a newborn baby. We were actually referred here due to her admittance to the NICU immediately after delivery due to oxygen levels. she is now about to turn 3 years …
For a while everything was great, until I ended up on Medicaid. Then Dr. Zirkle changes his “care”. Couldn’t care less about any of my issues, in and out was his motto. …
The actual care you receive once you go in is decent and the doctors seem competent However, making the appointment to get there is a nightmare. After going through a touch tone menu and holding for three minutes I was able to say I wanted …
I wanted to get my son a flu shot this season(he was on Medicad). I was told that they didn’t have the Medicaid ones in stock. When I requested to pay out of pocket for the non-medicaid vaccination(since it is not covered by Medicaid) I was …
My son sees Dr. Lorzel in the pediatric department. If you are a first time parent or just want one of the best doctors in town, this is where it is at. We have had slight misunderstandings here or there. Like a refferal not sent in a …
My family used to go to Dublin for years but changed offices after a very bad experience last year. In late 2014 I noticed that I would get an upset stomach when I exerted myself and I had 3 or so appointments with Dr. Shane McCarthy in …
The doctors are fine for the most part, but the staff is beyond incompetent and lazy. They don’t want to lift a finger. If you have any drug that needs a prior authorization, or that the pharmacy needs to talk to the doctor’s office about, STAY AWAY! It will be weeks or months before you get that drug again.
I hate to have to give a poor review because my two sons see Dr. Dawson, and while her care has been amazing the support staff and wait times are terrible and I already questioned if we should still be at this practice. The last several …
Would be a 1 if the doctors weren’t so great. The front desk staff is incredibly rude. We have changed practices because of the poor attitudes at the front and on the phone (when someone actually answered). Again, Dr. Z and company are …
I’d give zero stars if I could. I have been a patient at this practice since I was a child and have finally had enough, if you don’t have absurd wait times (both on the phone and in their waiting rooms), your being told that your chronic …
Came highly recommend. First visit, waited 15 minutes after my appointment time. Fine. It happens. 2nd appointment I was 8 minutes late and called ahead. When I arrived, I was told I’d have to reschedule… I’d just driven 1.5 hours through traffic and construction. Changing doctors…
I have been going to Dublin Primary care for about 15 years now. My care has always been excellent. The front office experience (and phone service) was quite lacking in the 2014-2015 period. They seem to have fixed that problem as I’ve had very good experiences with both over the last year. I’ll continue to go there.
I don’t know why this place got so bad reviews. I take both my boys there to the pediatrics and they are so nice and friendly!! Even when i call in with questions they never make me feel like im stupid or being overly cautious. The only …
I dont even want to call him a Docto but Mr. Bower is the worst. He lacks expertise and dosent care about patients. He literally spends 5 minutes with you looks in your nose and ears and hes done. How can you even consider this a full …
Maria at the front desk could use a lesson in kindness. Her tone is so rude and condescending, I actually had to ask to speak with the office manager, and I was actually just calling to set up an appointment as a NEW patient with Dr. …
My family has been coming here since we moved to Colorado 7 years ago. The pediatric department is top notch. My 1 year old is special needs and receives great care here. …
Don’t go here unless you want to be treated rudely and as tho you’re bothering the staff. Front desk staff is so very rude…. Lady with grey hair especially rude!! …
I went there since I was a baby (22 years) and now my son been going there since he’s been born (6 years )
Our dr was/ is Dr.Lubbert and I have always loved him and my son does as well! …
I had been frustrated with the service/care at Powers Medical (Dr Bodrero’s office). Today I took my son, 8yrs old, for a wrist injury to Dublin Pediatric Care (with my other two small children in tow). I only had to fill out minimal …
We’ve never had anything but good experiences here. For a practice this size, it would be easy to get lost in the shuffle, but I feel like the customer service, nurses and doctors are all incredibly friendly and knowledgeable. We love this place for our whole family.
Terrible healthcare experience. My wife has requested medical records numerous times in order to file insurance claims and they have been awful every time. I run a healthcare office in town as well and I cannot fathom how it takes the …
Came in to see Dr. Zirkle for what felt like strep. I was leaving in a few days for a 3 week Cruise and was concerned about my upcoming travels. Got a quick strep test and it came back negative. Dr. Zirkle did not do a full test nor …
My fiancé and I were both patients here. My fiancé was a long-time patient of approximately 15 years with Dublin Primary Care. That is, until today. He claims that the quality of care offered here has decreased over the years. …
Dr. Kautz was my pediatrician growing up and now my daughter and son see him. He is a wonderful doctor, and any child would be lucky to be under his care. His Physician’s Assistant, Michelle is awesome! I never mind seeing her for our appointments.
Unfortunately they have gone WAY down hill since Kautz left and now that UC Health has taken over, they are awful. I got my records today and left. Scheduling, paperwork, new mask requirements.. it’s all a mess now!
My entire family has been using Dublin Primary Care for over 10 years. We are overall pleased with the doctors and other care providers. Our pediatrician is Dr. Luebbert and our family practice doctor is Dr. Bower. I would recommend both and give the highest possible marks for both.
My husband & I have been very happy with the DPC Pediatrition Dr. Lubbert. Our son is 4 months old and has seen him since birth. The office is clean, the front desk staff always greets us and is helpful & friendly! They are always on time, …
I’ve had experience with Dublin Pediatrics for twelve years. They have cared for all three of my children. My kids’ primary is Nancy Dawson and she’s wonderful (great listener, very experienced, kind and makes my kids feel at ease). Over …
Dr loerzel is absolutely amazing! Both my kids see him and he really takes the time to examine and answer questions I have. Highly recommend him!!
Visited the practice for shots for my trip to Thailand, my last day there i had a really bad stomach bug. Mind you I was just in the office a week and a half ago for the shots. SO i called to see if i could get an antibiotic prescribed by …
We always have a pleasant experience with all of the pediatric Dr’s / P A’s here. We’ve been coming here for over 3 years now and never had a problem at all. The nurses have been awesome as well. I find it difficult to believe why there are some negative reviews at all about DPC?
Dr. Zirkle is my primary, but I’ve seen several providers there through the years when I need a same-day appointment. Have always felt listened to and that there was genuine concern for my well-being. Have recommended to others.
The reason why the review are all over the place is because their are good doctors and they’re are bad ones that don’t care about their patient. I had the worst experience in my life with the lack of professionalism by doctor bower. He is …
What a pathetic excuse for a family care practice. Dublin primary care has the absolute worst time management I’ve seen to date, not to mention the obese secretary’s mega attitude. She needs an adjustment. Anyways, this place has gone WAY …
We love Dr. Lorzel! He is kind and patient to hear our concerns while always making us feel comfortable as parents in the decisions we make. We have been blessed with heathy children, but we know just who to call when things go amiss. Highly recommend!
I am editing my brutally honest review because I am delighted to report that my true words were taken seriously, and this practice is making real strides to improve their work environment. The healthcare they provide was never in question. …
Their service has gone downhill. The rude “nurses” who take your calls need to find a new place to work. They are sour and bitter and hate helping people. Hear this as a warning if you are thinking of coming to this office. …
My family and I have been going to Dr. Zirkle for 8 years and today I decided to find a new Dr. My husband and I are very sick with the cold, and sinus issues. We have always gone in, and seen him. Today I asked if he could prescribe a …
Wanted to give them a shot but have been very disappointed overall. Met with Dr. McCarthy who was overall ok but mostly seemed to overlook all the concerns I had about newly developing migraines and shooting pain in my leg. She basically …
I have found the front desk fast, efficient, and friendly. Each doctor we have had has been knowledgeable and understanding of our concerns and treatment plans for our family. They seem willing to work with parents in a team environment towards care.
If you want a doctor that will listen to you don’t go here, or at least don’t deal with the doctor I had. I was a patient at Dublin Primary care for about a year prior to moving out of state. The doctor I saw seemed great at first and I …
In the past 6 months I was in this office for check ups. Both times talked to about getting a tetanus shot. When I called in to schedule a tetanus shot I was told that I needed to schedule another physical appt. In order to get one. The …
Dr. Zirkle is amazing! Very nice and very thorough. I saw him because my other doctor is always too busy, but Dr. Zirkle will be my doctor from now on.
I don’t understand the negative reviews! We’ve used Dublin Primary Care for 10+ years now, both for our kids and us adults. The staff has always been fine, busy at times, but never anything remotely negative. Dr. Astor and Loerzel have …
I’ve been going here for years. The pediatric department was great, and doctor Luebert was a great doctor. Then when I had to switch to their family department, it became a terrible mess. They take at least 15 minutes before answering …
I’ve been a 20 year patient of this office and was appalled when I received notice that I was being removed from their patient list for not paying a bill of $100 in a timely manner. I had been making payments on the account and because I …
I had a bad experience with Dublin primary Care, I spent over $2,800 on imaging and service for my kidney pains turned out I had kidney stones which I get about every three to four years the doctor I seen didn’t treat me for any symptoms or …
I’ve been going to Dublin Primary Care for many years and so have my children. The staff and doctors are amazing. It’s fairly easy to get a same day appt. Dr. Dawson has been incredible with our son who is medically fragile. She keeps up with all of his records that are sent to her by his multiple specialists.
I took my daughter there for her 10 year wellness check. It was our first appointment at the office. We sat in our designated room and were seen by the physician’s assistant, who was very pleasant and professional. …
I love Dr. Zirkle, so I would say the doctors are great, but when I scheduled an appt today the person I had on the phone was really rude to me, and I really didn’t appreciate it. She seemed to get upset with me when I kept asking her to …
Terrible staff and outrageous billing department! I started going here because a friend recommended a doctor (Dr Reeves Bower,who is awesome by the way) but there administrative staff and nurses are awful!!! They are rude, unhelpful, and …
If I could rate Dr. Dawson alone and her pediatrics staff this would be a 5 star rating. She is amazing and truly cares about her patients. Dublin Primary family however is horrific. It’s amazing how defrauding they are. I am having …
I have known Dr Luebbert since 1986 & as an RN; I have worked with him as well & HE IS A GREAT DOCTOR but I am SO DONE with this office. …
Strongly disappointed. Long wait times for each appointment, $50 fee for 1st missed appointment even after calling the same day to explain I had a sick child. Lack of communication in many areas. Pharmacy had given the wrong amount of a …
I was in and out of Dublin Primary Care several times over the last year seeing Dr Reeves Bower. Not only was the care provided done thoroughly and rarely without a wait past the designated time but it was also extremely professional. The …
My husband and I have been going here since 2008. Our family has grown over the years and we have been very happy with the service we get. My husband sees Dr. Bower. I and my oldest daughter see Dr. McCarthy. We have two little ones that …
We love the pediatric side and I’ve never had an issue on the family practice side either. My kids have been seeing Dr. Loerzel for 6 years and he is a great doctor. Nurse line has always been helpful and messages are returned in a timely manner.
My children see Dr. Dawson and while we really liked her we will never go back due to our recent experience. My daughter is delayed with her vaccinations and Dr. Dawson graciously came up with a catch-up vaccination schedule. I called to …
We only took our newborn daughter here twice, once right after birth and then for her 2 week wellness check. We saw Dr. Loerzel and Dr. Kautz and loved both of them, but beware of the billing department! …
Dr. Loerzel has been our pediatrician for over 15 years. He is a fantastic communicator (with both parents and patients), listens well, and is a skilled, smart doctor. Cannot recommend him highly enough for all the ages and stages from baby to teenagers. So thankful to receive such great care!
Dr. Bower was very rude and dismissive to my wife. She went in there to have symptoms treated related to her PTSD (she sees a therapist) but he didn’t want to hear anything that she was doing to manage her condition. She wanted to talk …
Been a patient here for over 13 yrs. Same doctor. My primary care doctor just told me I was disrespectful and need to find a new primary care doctor. He said this thru the nurse. All I did was ask him for a refill on my ibuprofen. Yes I …
DR NANCY DAWSON IS THE BEST; the whole team is excellent! I have lived in the Springs many years now and for the birth of all my children. Before I had children, I worked at the local hospitals in pediatrics, and I made sure to ask the …
I love my doctor, Teri Astor, but the support staff could use an overhaul, especially when it comes to phones. I am always hesitant to call in to schedule an appointment or get my prescriptions refilled because the wait times are insane. I …
The office staff are very friendly and helpful. When you call, the wait time is very short, or no time at all. They were able to schedule both my kids as new patients right away. Dr. McCarthy is very professional but friendly. I was very impressed by all aspects of this office.
I’m giving a 4-star review for the organization, but would give Dr. Shane McCarthy 5+ stars. She’s incredible, and completely different than other doctors I’ve had lesser experiences with. She’s honest, tries to find healthy/natural …
I have been going to Dublin Primary Care for years so when I had my daughter I started bringing her too. She was born on the smaller side so we were bringing her in weekly after her birth. Each time I came in they would ask if I had …
The 3 stars are not for the nurses and doctors. I love dr. Zirkle and the nurses have always been so welcoming and kind, but the receptionists on the family practice side have are so freaking rude. Their tone they use with patients is just …
Great Doc’s! I am usually able to get in same day or next day for routine issues. Dr Loerzel is great with the kids. Dr Bower is a great primary Doc. Wants the best for you, doesn’t over prescribe meds and doesn’t preach or talk down to …
Been going here for about 4 years and this place has really gone downhill. The service is poor an the doctors (mine is Stanford) don’t seem to care about much an do very minimal. I can’t even get ahold of these people for meds called 3 times been on hold for 45 min!!. Terrible doctors office will be switching my primary.
I had been going to Dublin Primary Care for 12 years, I had moved to Arizona in October and then.had moved back to Colorado. I tried to make an appointment for myself and my daughter but couldn’t because they had dropped us from the …
Constant issues with the billing department. The front staff and doctors are wonderful, but I’ll never go back because of the billing people. The head of billing came into my room with my daughter fully naked and demanded to know the …
We moved down to Colorado Springs and was trying to find a good family Dr’s office. At first they seemed great. During my kids physicals the Dr looked up my kids nose, suggested he had some issues and because she said something charged us …
I have been going to Dublin Primary Care for about a year and have mixed feelings for sure! The staff that answers phones are awful!!! I work in retail and understand you have a bad day but this place is ridiculous!!! You usually wait at …
I would not recommend. I have gone there for a couple of years and will not be returning. I was told there is now only 1 female doctor and “she’s booked far out” so I scheduled with Kristine Frederick NP. I do like her however now I am …
Will never return. The service I received from the ladies answering the phone and Dr Bower was horrendous. Dr Bower was extremely dismissive of my health concerns and with a family history of thyroid issues did not even run a full thyroid …
We love our doctors and our pediatrician but the admin and scheduling staff is awful. Very rude and dismissive on the phone and do not return phone calls. Phone wait time is always very long as well. If your child needs to be seen quickly …
This place used to be awesome. So very disappointed they sold out to UC Health. It’s horrible now.
I grew up going to this office and now my kids see Dr. Dawson. I love both the family and pediatric office. Dr. Zirkle is an awesome doctor and his PA’s Mavety and Fredricks are some of the best. Everytime I go in for a well check with a PA …
Would be 5 stars. Phone services, triage, front desk all have extremely poor bedside manner. I would go as far as to say they are aggressive over the phone. They need some serious training on how to talk to patients, considering they have …
If I could give Dublin Primary Care 0 stars, there would be no question. I was a previous patient and had been to the clinic multiple times as a child and as a young adult. I called to set up an appointment and explained to the scheduling …
Not sure why there are so many negative reviews. Their after hours nurse line is always super helpful, my sons pediatrician is Dr.Dawson and she is awesome. My primary physician is Dr.Astor and she is super awesome as well. I never have any …
Since the practice was taken over by UC Health, the office is impossible to get ahold of. My Pharmacy nor I could get in touch with them. The billing and admin staff have been rude. I finally had to pick up and move elsewhere.
The wait time when calling to make an appt or to speak with a nurse is always extremely long no matter what time of day and the nurses are rude!!
My husband and I brought our 2 month old daughter here for her first appointment. Instead of being greeted we were told “I’ll be right with you” upon entering. The waiting room had trash on the floor and appeared dirty. Our experience …
The only good thing about this office was Dr. McCarthy. Since she left don’t waste your time. The staff is very difficult to communicate with. They have zero respect and empathy for patients experiencing financial difficulty. They make …
I’m quite sad to write this review as I really like Dr. Zirkle and would not even consider switching if it weren’t for the other staff I’ve been forced to deal with here. Dr. Zirkle and his immediate staff (MA and PA) have all been great. I …
Pediatrics department has been wonderful (although we have had two referrals that were apparently not sent at all.) Family Heath has been absolutely awful. Attempted to change PCP’s due to several reasons over several years and was told it …
I was on time for an appointment and when I arrived they told me it had been canceled do not come to this location
My 2 children have been seeing Dr.Loerzel for about 10 years. He is such a great doctor, truly care, takes the time to listen, interacts and is personable. Very happy with how he treats his patients and parents as well.
Dr. Clothier was highly recommended by multiple people so I thought I would make an appointment. They got me in two days after I called. New patient to family practice. Walked in with no wait. My appointment was at 2:30 and I showed up at …
This has been my main place for primary care for years. Would definitely recommend this place to other looking for a primary doctor as the staff is friendly a d very helpful. Happy to see they have joined the UC Health family as of April
WOW! I was just reading some of the reviews and it’s like I must be going to a totally different doctor’s office. My family and I have been using Dublin Primary Care for many years and we haven’t had the same problems other say they’ve …
I used to like this place. But they put me on a really bad birth control that had terrible side effects which I reached out to them about and they didn’t recommend I stopped it they instead told me to go to a mental facility and ask for …
Ever since UC health acquired Dublin Primary Care, care and consideration have gone to the wayside. The new systems are not efficient or productive for patient care. Refill orders take no less than 72 hours; more likely up to 5 days. …
Be prepared to wait a MINIMUM of 30 min after your scheduled appointment time to be seen by a provider. Today I waited an hour. When I inquired about what was going on, I was told the provider was busy. No apology, no concern. Provider …
I was on hold for 40+ minutes. The RUDE receptionist refused to schedule an appointment due to our insurance. I was willing to just pay out of pocket if insurance was out of network, but she still refused to schedule. Whether this is “policy” or not, the situation could have been handled more professionally.
We have been seeing Dr. Loerzel for almost 3 years now for our two littles. He’s been nothing but respectful, responsive, and mindful of our needs and desires. We really don’t visit the pediatrician often, but when we do this place has proven wonderful and effective. Highly recommend!
My family goes here. It’s okay, nothing super special, the pediatrics are good experienced Doctors, the other side, they are rushed and forget about you. I just had to accept and appointment for my toddler going through sleep regression …
I love my doctor here, she sends me to a specialist when needed or sends me to get tests if not. I have several complicated health issues and they help me as best as they can. They are my primary care and have helped me for years. …
The doctors are great, but trying to call the office for anything is a nightmare. Traffic was at a standstill on the highway and I wasn’t able to reach anyone for over 20 minutes to tell them I was going to be 6 or 7 minutes late. They …
I was really hoping things wouldn’t change with the switch to UCHealth, but unfortunately Dublin has become a corporate impersonal pediatric office that completely misses the mark for “family care.” …
I had been going to Dr. Bower for many years. For the last 8 years I have experienced chronic pain. Dr. Bower ran simple blood test and when they came back normal he told me I just needed to lose weight and it’s all in my head. Even when my …
The only thing good about this office is Dr. Loerzel. I will continue trying to get him to move practices because this office is a nightmare! I was on hold for almost 30 minutes just to try to make an appointment and was greeted by a rude …
Not easy to communicate with! Did entire registration and appointment online but they refuse to answer if my insurance is accepted before appointment and my estimated bill is without it….even though all insurance information was collected …
This is one of those times I wish zero stars was an option. It truly is a horrible practice. Bad communication, long wait times, rude office staff, and even inappropriate racial comments from a nurse in my experience. They did have good …
I have had nothing but professional treatment from Dublin Primary Care. I do admit communicating on the phone sometimes is challenging. But it’s no different than the other doctor’s offices that I have dealt with. Dr Zirkle is one of the …
Dr Bell is great but every time I call the office I’m on hold for at least an hour. What the heck?? There’s no way to get consistent communication from this office. I have a simple question but can’t get it answered. What is going on here?? Get your staff on track!!
My kids have seen Dr. Luebbert for years and he is a fantastic pediatrician. However, now that Dublin is under UC Health it’s a nightmare. I called today to ask for a medication adjustment and was told the next available appointment was …
Very concerned with the new billing now that they are under UC Health. The account online doesn’t show what you accurately owe, so then $30 is sent to collections. After 22 years, we are seriously looking at moving doctors. It’s not worth the poor customer service.
If I could give negative stars to this practice, I would. I had been a patient there for many years and I needed something simple from their office admin, and I was told rudely and unapologetically they can’t do anything. Tough cookies get …
We loved this office for years. They stopped accepting our insurance when UCH bought them, which is not their fault. However, getting records has been a nightmare! I requested them, had to pay for them (again understandable) and then was …
We absolutely love our children’s pediatrician, however since UC health took over it is impossible to get them seen when they are sick. When asked what is wrong with your child, it seems if it’s not a problem the scheduler thinks is …
Converting to a UCHealth facility has been awful. This used to be a local family primary care and now it’s just another UCHealth place that can’t even get our kids in. Only started using because it was a local clinic. Very disappointed.
WARNING!! Stay FAR FAR away from Dublin Primary care!!. Doctor would not listen to my concerns and had a serious complaint. I even did a formal complaint with UC Health and no one cares enough to call me back!
Dublin Primary should have never sold out to UCHealth. Can’t even get ahold of the office to schedule/cancel an appointment. After almost 11 years, searching for a new pediatrician that is not part of UCHealth.
It’s been a couple years since I have been here I tried calling to schedule an apt. They found me in the system by name and birth date but wouldn’t schedule me because for some reason they had the incorrect phone number and address even …
We have also moved our pediatrics elsewhere. Love Dawson, but when you can’t get through to anyone and it’s days to get a follow up appt after an ER visit for our two year old, it’s time to move on.
UCHealth has made this place way worse. They literally do nothing but tell me to “call this number”. The receptionist are very helpful and do lot know what I’m talking about. The drs are good, but now I’m ready to bolt.
We love Dr Loerzel, he is a wonderful doctor and the only reason we still take our kids here, but the office staff is horrible. Every time you call it takes 45 minutes just to reach someone, only to be told they have to transfer you to …
Good luck getting ahold of them, they never seem able to answer the phone. Even if you are able to get an appointment, beware of the receptionists, they’re impatient and rude.
My family and I are pretty bummed they decided to go corporate and switch to UC health. We might be starting to find a new pediatrician and family doctor especially since I can’t seem to get a hold of anyone with the provided phone numbers …
Just waited 45 min on hold to get scheduled for an appointment. I’ve also had this issue several times in the past. Hoping now that this office is part of UCHealth things will improve. I’ve never had any issues with any of the providers.
I would give no stars if I can. Doctors here only care about a away out from your insurance. The sad part is this is most of the doctors out here in the Colorado springs area. It is a very intitled citie all around.
They used to be prompt and so helpful. Since moving to UCHealth, they are horrid. 45 minutes to schedule a physical and vaccine only to be told they CAN’T schedule a vaccine. The nurse has to. So they will schedule the physical. We do …
I have been going here since I was a kid and now take my kids there. We used to see Dr. Kautz but he has retired. He was amazing. We now usually end up seeing a nice younger gal and she is great too! I think her name is Michelle, she is …
BEWARE 5-MINUTE LATE NO-SHOW POLICY. I
needed a basic pre-op physical and scheduled one here since I didn’t have a primary care doc. The evening before my morning appt, they called and said they …
My primary is on maternity leave and due to an unknown issue I needed to be seen by another doctor. This clinic had appointments in this month unlike my primary clinic. On the day of the appointment the receptionist called to tell me that …
Canceled my virtual appointment because I wasn’t early enough and then decided to keep the cancellation a secret while I sat online for a half an hour. Finally called to tell me after a half an hour and were combative when I expressed that this was not a good experience.
It should be a 0 star. Worst clinic ever. After waiting two weeks for the appointment I was late for 13 minutes and Dr refused to see me because they had a grace period of 10 minutes. Unbelievable!!
I’ve appreciated some of the care we’ve received here. The main issue is that in a crisis, I wouldn’t trust them to answer the phone. I’ve waited on hold for over 45 minutes to get counsel for my child and been transferred back to the receptionist – only to be put on hold, again.
Dr Dawson and the entire medical team are fantastic! Extremely happy with our son’s care here 🙂 Easy to make appts, flexible scheduling, and easy to get ahold of providers to ask questions when they come up between appts.
I literally went in just to establish “primary care” from the VA for a year due to the VA hospital being entirely full. I went in once using Tricare and I told them this was specifically for VA, not Tricare multiple times. I just got a bill …
Dr. Loerzel is absolutely amazing. He takes the best care of our kids out of any provider we’ve seen (and we’ve seen a bunch). UC Health, I hope you read this for two reasons: 1. Dr. Loerzel is great. 2. I just tried to email my kids …
The front desk and MA I had were great and took care of their tasks quickly while I was in their office. However my appointment with my NP was not great. My appointment was for mental health and getting ADHD medications but was somehow …
I have been at dublin primary since I was born recently have found a new Pimary care for myself due to a lack of concern and general care from my PCP. My children still go to see Dr. Lubbert (who is amazing)on the pediatric side, but the …
Dr.Leubertt either refuses or doesn’t care to respond to several messages I have sent regarding an error he made on my daughter’s medication. I have called several times and each time they tell me they will red flag a new message to him. …
I’ll at least give 2 stars because the doctors have always been good to us.
My child woke up sick so I went to schedule an appointment through the app, the …
My family has so appreciated Dr Clothier and his staff, for many years. Dr Clothier has taken very good care of my husband and I, and always treated us well. However, since the UCH transition, the customer service is horrible. I called for …
Dr. Loerzel is a wonderful pediatrician! My personal experience with the staff on the pediatric side have been wonderful too (I have not been on the other side, so have no clue how it is). I think overall the practice is struggling after …
Dr. Leubertt is a genuine caring provider. He makes my kiddos comfortable and explains to my kiddos what he is doing. I always feel at ease coming to see him. He advices but I never feel pressured. His nursing staff is very gentle and efficient. We’re in and out of the office very quickly.
Do not take your kids here- this office is horrible. We just moved here a couple weeks ago and I scheduled an appointment for my son to establish care. Last week we arrived 20 min early as requested, even though I had already uploaded all …
From the start, scheduling was an easy experience, Super nice and efficient front office staff and friendly medical assistants and doctor. My kids and I were brought back to doctors office within just 5 minutes after checking in by …