I have had duo-county high-speed internet service in my home for going on 3 years,the speed is great and the internet has only went out a few times in the last three years and each time it is back up and running fairly quickly. No complaints from this customer.
If there weren’t the only choice in town for internet, they would go under. They are rude, try to rip you off, and are not reliable. Even with the fiber optic infrastructure, they are a floundering company.
great internet poor service internet has been out since 8 last night called back this morning just to be told there was only one worker should be here shortly they said 3 hours go by still nothing
If you live in Cumberland county and live on hwy 90 forget it. Clinton county gets fiber before all of us. Even though we have been customers for 25+years really hope media com comes this way.
Service was good in the office and the rates for the service I got from them was fair also got my installation in two days so for now I am happy hopefully the service will continue to be good
They have a monopoly on the internet and only ones who serve the area and if you don’t live in the city forget about it your internet will be trash and low speeds that never work
I was there to share the morning with my brother who retired today. Great company and people who had a breakfast for him on his retirement day. Congratulations Kenny!!!
Definitely not as good as I would like it to be. Online PC games are unplayable at some points due to the internet stuttering. It also isn’t my PC, and I use Ethernet. This honestly should not happen. Might leave a better review if internet performance changes. Overall it’s not good internet by any means, but hey, at least it works.
Very unhappy to report that this multi-million dollar company refuses to bring service to my home, which is a county road, 1 mile long, 5 other homes on my road, and there service box is right at the end of my road. When I got a reply back …
DUO installed our TV and Internet service the day after we subscribed. The Internet is much faster than A T & T was in Columbus, OH. Plus, we won’t worry about the TV going out when it rains.
Very, very slow service where we live. They have told us plenty of times that we will never get fiber optic cables in our area so we literally are paying outrageous prices for maybe 10mb of speed. This is a problem that needs to be fixed ASAP
Duo County provides great internet service but at a cost. No, seriously. At a cost that will leave you broke. We are pretty much a shady family when it comes to money but we could’ve afforded Duo County monthly…for a while at least. They …
Upgraded to fiber optic. Still poor quality during evening hours. Unfortunately they are the only option in Russell Co Ky (monopoly), no other competition is allowed. Hopefully people will wise up soon and allow municipal broadband or …
They lowered their prices and they seem like a good deal…whereas my bill is still sky high to which it is to expensive in my taste. They are still keeping it up there and never offered a generous deal to where they lower it a little. …
When we first installed DUO it worked great but seemed a little pricey and lacked a reasonable internet only plan. After a year I filled out the survey suggesting this option. I was surprised they called me back and had made a new lower …
Friendly people but the internet service is horrendous. Fiber is .7 miles from the house, so instead of being able to pay 100 bucks for “1000 mbps”, we are stuck paying 100 for a joke. I really wish they weren’t the only provider for …
About a month ago, we called to see why we weren’t getting the speeds we were paying for. They told us our router was old and we needed to buy a new one without sending a tech to see what was wrong. We still dont get the speeds we even pay …
Constant outages, slower speeds than advertised and what we’re paying for. You get some sad excuse about it being your equipment, and only their “tried and true” equipment that you rent from them for a monthly fee will be able to handle the speed their pushing. If they weren’t the only game in town, they’d go out of business.
Constant freezing slow service sucks thing is they have lock on internet no other company can come in we need to ban together and boycott there poor service guess we could all show up at stock holders meeting and voice our concerns..been …
I’ve had this internet for not even one week. It’s barely strong enough to load a webpage when it’s working and 50% of the time it doesn’t even work at all. The weather isn’t bad and this router goes offline for extended periods of time …
Refuses to work with you even if your nice and you call and flat out tell them you can’t pay for 4 more days. I’m done will be looking for new provider.
I’ve had nothing but good experiences with Duo broadband. They are one of the best internet providers I’ve ever used!! Thank you for your wonderful service!!
I have had duo-county high-speed internet service in my home for going on 3 years,the speed is great and the internet has only went out a few times in the last three years and each time it is back up and running fairly quickly. No complaints from this customer.
Nice staff
Nice staff
Good employees
Great
Good service.
Crap Service For What You Pay.
Fast and reliable.
Friendly service and great parking.
Took care of my issue quickly
Went to exchange a cable box and they were fast and friendly
Price lil high but great internet when it works
Quick response time friendly service.
Just lost my grit channel, western fan 100% looking for another service, I can’t afford the upgrade.
Worst internet service we ever had . Have them coming out tomorrow and uninstalling and picking up all their equipment.
Their internet service is way high for what they offer. Need to lower the prices about 60 percent to be competitive.
terrible service since my family got it, 10+ outages a day with terrible speeds.
If there weren’t the only choice in town for internet, they would go under. They are rude, try to rip you off, and are not reliable. Even with the fiber optic infrastructure, they are a floundering company.
great service never have had a issue fast speed where we live way out of town great pricing also
Internet randomly turns off sometimes, but when it doesnt turn off the internet is pretty good.
great internet poor service internet has been out since 8 last night called back this morning just to be told there was only one worker should be here shortly they said 3 hours go by still nothing
Great customer service, but what the heck happened to cable? Not a huge fan of streaming local news…
If you live in Cumberland county and live on hwy 90 forget it. Clinton county gets fiber before all of us. Even though we have been customers for 25+years really hope media com comes this way.
Service was good in the office and the rates for the service I got from them was fair also got my installation in two days so for now I am happy hopefully the service will continue to be good
They have a monopoly on the internet and only ones who serve the area and if you don’t live in the city forget about it your internet will be trash and low speeds that never work
I was there to share the morning with my brother who retired today. Great company and people who had a breakfast for him on his retirement day. Congratulations Kenny!!!
Definitely not as good as I would like it to be. Online PC games are unplayable at some points due to the internet stuttering. It also isn’t my PC, and I use Ethernet. This honestly should not happen. Might leave a better review if internet performance changes. Overall it’s not good internet by any means, but hey, at least it works.
Very unhappy to report that this multi-million dollar company refuses to bring service to my home, which is a county road, 1 mile long, 5 other homes on my road, and there service box is right at the end of my road. When I got a reply back …
DUO installed our TV and Internet service the day after we subscribed. The Internet is much faster than A T & T was in Columbus, OH. Plus, we won’t worry about the TV going out when it rains.
Called and was received warmly. Scheduled for install. Went smoothly. The tech made sure the speed was what I will be paying for. Good service.
Very, very slow service where we live. They have told us plenty of times that we will never get fiber optic cables in our area so we literally are paying outrageous prices for maybe 10mb of speed. This is a problem that needs to be fixed ASAP
Duo County provides great internet service but at a cost. No, seriously. At a cost that will leave you broke. We are pretty much a shady family when it comes to money but we could’ve afforded Duo County monthly…for a while at least. They …
Upgraded to fiber optic. Still poor quality during evening hours. Unfortunately they are the only option in Russell Co Ky (monopoly), no other competition is allowed. Hopefully people will wise up soon and allow municipal broadband or …
They lowered their prices and they seem like a good deal…whereas my bill is still sky high to which it is to expensive in my taste. They are still keeping it up there and never offered a generous deal to where they lower it a little. …
When we first installed DUO it worked great but seemed a little pricey and lacked a reasonable internet only plan. After a year I filled out the survey suggesting this option. I was surprised they called me back and had made a new lower …
Friendly people but the internet service is horrendous. Fiber is .7 miles from the house, so instead of being able to pay 100 bucks for “1000 mbps”, we are stuck paying 100 for a joke. I really wish they weren’t the only provider for …
Usually pretty fast to have someone sent out for repairs if trouble shooting doesn’t work from online.
About a month ago, we called to see why we weren’t getting the speeds we were paying for. They told us our router was old and we needed to buy a new one without sending a tech to see what was wrong. We still dont get the speeds we even pay …
Constant outages, slower speeds than advertised and what we’re paying for. You get some sad excuse about it being your equipment, and only their “tried and true” equipment that you rent from them for a monthly fee will be able to handle the speed their pushing. If they weren’t the only game in town, they’d go out of business.
Constant freezing slow service sucks thing is they have lock on internet no other company can come in we need to ban together and boycott there poor service guess we could all show up at stock holders meeting and voice our concerns..been …
It’s great service, but don’t expect an extention on your bill
I’ve had this internet for not even one week. It’s barely strong enough to load a webpage when it’s working and 50% of the time it doesn’t even work at all. The weather isn’t bad and this router goes offline for extended periods of time …
Refuses to work with you even if your nice and you call and flat out tell them you can’t pay for 4 more days. I’m done will be looking for new provider.
I’ve had nothing but good experiences with Duo broadband. They are one of the best internet providers I’ve ever used!! Thank you for your wonderful service!!