Eagle Rock Sanitation. The quicker picker uppers. Commercial, industrial, construction. Locally owned and operated. Now offering residential service in Jefferson, Madison, and Fremont Counties.
| Friday | 8AM to 5PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8AM to 5PM |
| Tuesday | 8AM to 5PM |
| Wednesday | 8AM to 5PM |
| Thursday | 8AM to 5PM |
1305 E Iona Rd, Idaho Falls, ID 83401
poor customer service
they’re lazy
Would prefer 0 stars.
Never had a problem with this service. Willing to work with different situations.
They pick up every week. They have been nice on the phone.
They keep billing me for their service. Even though I cancelled several months ago. Have contacted them. The bill keeps showing up.
Worst place even they r now in May telling me I owe them for 2 quarters of service that I canceled all the way last May which is a lie we canceled service and and paid them even though they skipped our garage pick up multiple times !
Terrible customer service. I recommend using anybody but them. Found a cheaper friendly company to use.
They have spilt garbage all over the street two weeks in a row and just leave it
Pleasant experience. No problems or issues with pick up. Staff are friendly and courteous with any questions on services.
Worst customer service ever! Rude to the customer! Missed pick up days & dont believe the customer. Billing does not respond to questions positively, if they respond at all.
absolute joke! eagle rock is impossible to get ahold of, and when they tell you they will pick up your dumpster 90 percent of the time they don’t. I don’t even know how they stay in business. that’s how bad their operation is
Never had any issues. Been great! Had them for a year and we’ve never had any problems having our trash picked up.
Very, Very poor Communication. Billing is messed up! When you do finally talk to someone they are not interested in resolving problems. Have tried them for a few years and three problems, but all three times, very poor communication.
Owner is a jackass worked 7 years and when I would not drive a truck that had no wipers and defrost in freezing rain he fired me than told unemployment and state of Idaho I quit great business owner lies.
I had a question about pickup of carpet and other materials from our home. They aren’t able to work in town, but Kim pointed me in the right direction. Helpful, and the staff who answered were quite pleasant.
They were great for the first couple of months but then they started not coming and I wasnt sure if I had paid the bill or not and that is why they stopped coming because they don’t have a very good online presence so I gotta message and …
We’ve had service from Eagle Rock for 9 years and they have been exceptional. We’ve never had a problem and they have gone above and beyond on several occasions when I needed help.
One day, I forgot to bring up the garbage cans I saw him drive-by so I ran I ran to go grab the garbage cans I bought it up the thing he didn’t stop so I called the company and the lady was so helpful. He sent out a message and he came back …
Thank you so much! We picked up garbage on our road this week and ended up with many bags of garbage. We just left the bags sitting on the side of the road behind our dumpster. We figured we would have to take a few weeks to get them all …
They pick up the trash on the day they they are supposed to roughly 1/2 the time. I am looking for another sanitation company. Thankfully there are plenty to choose from.
Never a problem for the 7 years I have used them. Nicole is great.
Poor customer service! Driver disrespectful of property. Company not interested in customers; just their bottom line. Management certain drivers perspective was always correct. Use Eagle Rock Sanitaion at your own risk. Gave one star because no stars isn’t an option.
I live in Rigby and we had Eagle Rock Sanitation for our garbage service for over 3 years. They only missed picking up my garbage once. When I called and let them know they sent someone out the next day and picked it up. They did an excellent job.
After ten years, closing my account, they only refund half what i paid, owed to me. poorly run you won’t want to deal with them. solong! ps go green.
Horrible horrible customer service! They skipped us so we canceled service and they continued to bill us or charge us. I told them I wanted a credit for the last month but ended up paying it and now they’re sending me to collections for …
Horrible service! Never pay in cash!!! It’s will be LOST! The owners do not care about customer service. The billing ladies I have no idea what they are doing! They’ll just give you the runaround. They waited 4 years, after I left the …
They ignored our emails, hung up on us mid conversation, and claimed that they couldn’t service our office even though they pick up from our neighbors on either side. The person we talked to was very rude and honestly seemed lazy, like they …
We had their service for a few months out in Rigby. We were moving so I called to cancel in March. In May we had gotten another bill from them and they still hadn’t cancelled our service like they said. So I called again and after multiple …
I have used this company for years, and really think they do a good job. They are one of the few companies that still offer the discount if you pay for the year in full, and then they give you one month for free. I like that! And the customer service has always been very good when I have needed to call. Good company!
We moved into our house and signed up for Eagle Rock’s garbage collection. We waited for a bill for 3 months and never got one. Worried we would be back charged and not wanting to get a huge bill I called them. They did not charge me because it was an error on their end. So happy for their great customer service.
I had set up auto pay and my card had been compromised. The day my payment was to go through my back had frozen my card. They came for my bins 5 days later with no notice! When I called they told me that due to the payment not going through …
Finally canceled these jokers after 11 years of service. When we first started with them 11 years ago service was great .Eventually they morphed into uncaring, rude and unreliable. The driver would actually drive by our can and not pick it …
I moved away from southeast Idaho a few months ago, I was certain I had canceled my services with these guys when I got a call from a collection agency saying I owe them $200+. I called them up and spoke with Nicole who was very reasonable …
Wish I could say 0 stars. Hands down THE WORST company. I would never recommend them to anyone. Yes their prices are reasonable, but 1 late payment and they take your can and send you to collections the next month. With no warning calls, …
Eagle Rock Sanitation is fantastic! We have been a customers of theirs for over 15 years. They are always very prompt & reliable. Their prices are very reasonable & I love the discounts they give us. They are great to work with!
Absolutely the worst customer service I have experienced in a long time. I ordered another can and was told it would be there the next day. Two days later I called and the same man I had spoken to previously said “it will be there when we get it there”.
If you are here looking for a sanitation company, do yourself a favor and keep looking. Numerous times my trash was not picked up. That wasn’t a huge deal to me because I don’t have a lot of trash weekly. But recently my trash was not …