Eagle Water Management, Inc. was formed in June 2001, with the anticipation of becoming the premier water district operations company in … See more
Read More| Friday | 8AM to 4PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8AM to 4PM |
| Tuesday | 8AM to 4PM |
| Wednesday | 8AM to 4PM |
| Thursday | 8AM to 4PM |
5118 Spring Cypress Rd, Spring, TX 77379
THE WORST!!!!!!
Worst. Ever.
Helpful people
Worst company ever
Horrible company and horrible customer service
This is a terrible company if you can even call it that
These people are the worst I’m so upset right now I’m trembling I hate I have to do any business with these people
This company is a joke! The billing clerks are useless!!
Whoever drives vehicle 107 please don’t use your phone and drive.
great news IF YOU DONT LIKE THEM YOU CAN GO SOMEWHERE ELSE ! RIGHT!? RIGHT!? no….. no you cant
Welcome to 1980’s technology and what you can barely call customer service!
this organization Is a Predator. they turn off your water without sending you a bill
Sucks that they can treat you horrible and you can’t take your business elsewhere. Horrible customer service and VERY rude people.
The worst water district ever. Never heard of a district not having access to online services.
If I could give a zero stars rating, I would. This office is filled with morons. Something needs to change.
Company need to be shutdown and upgraded.
New to the neighborhood that used their service.
Our water is always brown & smells. Updated as of a month later. Water is still brown.
horrible customer service extremely rude. (in person visit) the lady was visibly unhappy we came in
worst customer service ever.
bill payment options are straight out of the 80’s …
HORRIBLE!!!!!!. I wish there was a zero star.
GFY 100 dollar fee for a 22 balance??? Want to play stupid games ? I can do that too.
Always been friendly to me, professional as well. They do need to get with the MUD district and get on line bill and pay but that is the only issue I can see.
Terrible…..but we have no choice.
I went to pay my deposit and they told me I will have water the next day 3 days later and I still dont have water in my house this company should not be in business bad customers service Horrible
Company truck cut me off and almost spilled open paint containers all over the road. Why would you drive around with open paint containers on your tailgate?!
They close early, don’t have online payment options, won’t take payment over the phone and could care less about their clients.
The worst received a bill one week water was cut off the next week this was not a cut off notice. ????
Horrible customer service – scam you to make more in re-connection fees – no online system for payments or even direct bank transfer – really? in 2013? Ughh….not impressed at ALL.
Horrible. All around. Billing issues, payment issues, and a rock gives a window better customer service. This really needs to not be a monopoly.
Water always comes out of the faucet.
Online pay takes two days to post and is expensive at 5% of your bill. Get real payment system.
I recently bought a home in this company’s zone and I’m seriously terrified after reading all the other reviews. I would be surprised if this company doesn’t get petitioned. I would hope someone might start a class action lawsuit to put these crooks in their place.
They had a water breakdown in our sub division. They were so grateful NOT to inform us even after breakdown. Thanks to them, we are home without water.
Who does business like this anymore? Paper checks? No access online for service issues, transfers, etc. Would not take much $$ to get this company into the 21st century.
I have never been spoken and treated so poorly by people in the customer service so bad like this company. Don’t like them and wanna leave? HAHA you have no choice but to deal with them and stay. Everything about this company is horrible. Their staff is even worse.
The worst company ever. Every employee that works there is extremely lazy, rude, disrespectful and worthless. They have the worst processing system and are total thieves. If you are uneducated, hate people, and have horrible customer service…then this is a great place for you to work!
We’re in the 21st century and in the USA and they still can’t figure a way for the customers to pay online or through the phone. …
Customer Service- Terrible (there is one really nice lady there but can’t remember her name), …
Horrible service and very rude over the phone when I called to report an apparent water leak between my water meter and the street. The woman who answered, snidely asked if it was an emergency to which I answered no. She then rudely told me …
Extremely poor customer service, they are super rude and not helpful at all. I just talked to Crystal, I only needed to check what was my balance, very simple. She couldnt even help me with that and on top of it was rude about it. Its sad.
Until this, all of my reviews have been 4 or 5 stars. I wish there could be less than 1 star.
For ten years I have been paying these people via check and snail mail. It’s the only bill I have to pay this way and is a thorn in my side and every neighbor I talk to says the same. If I had a choice I would fire them and never look back.
These people are crooks we need to demand that they change service providers for our Cypress Mill District #1
these people are horrible they have an outdated system as well I have to go to …
13th years with them and notify I was going overseas for 2 and half months and disconnected for non payment even I left credit on my account. Looks like this company cannot be trusted and we should vote for removal .
I would give them zero stars if I could.. They are the most inconsiderate people I have ever dealt with.. They pretty much do whatever they want and aren’t willing to work with anyone because they are the only company around! Not like you can cancel them and find someone better
They were very helpful. Online payments are no problem. It just takes a scoche of responsibility on the customers part. I imagine the 1 stars are just lazy slaps.
Living in the 70’s. You’d think a company in 2015 would provide for online payments that actually work. Some employees are very friendly, others could care less but please make it easier to do business.
No stars! Another example of a Government contract. News Flash folks. Government contract = Zero consequences for anything. Zero accountability for anything. Perfect example of why socialism is setup to work only for the government not for a competitive free market society. What are we, Russia? VOTE!
Water management people need to have hours to meet their patrons needs.
8-4 pm is not convenience for the working person and this could easily be relieved by having one employee come in early or stay late. (9-5 or 7-3 working hours)
Eagle water, get with the current times, or pay your bills to whoever does your online payments access.
How can a company in this day and age lose their online payment access??
Get it together!!
I just called in on the day after thanksgiving – its a working day right? Amazingly someone answered. (About to give 5 stars in my mind….). I explained I had a question about my bill, so lovely lady transfers me to Vineeta. Vineeta …
Zero Stars! The worst Customer Service ever! Lady had an attitude on the phone with me the whole time! I do not understand why they do not accept taking payments over the phone! I work 12 hour shifts, go to school along with my husband working 2 jobs! Thank God I am moving soon and will not have to deal with this horrible company!
The worst water district company I would rather go to the DMV on its busiest day than deal with them. Old antiquated system of payment absolute garbage wish my neighborhood could fire them and get someone new. Garbage company
Outrageous! These people couldn’t care any less. Their online payment system, which is a joke btw, is down and the only way you can make your payment to these people now is to mail it or bring it to them in person during the same hours …
Trouble, simply trouble! There are no other words to discuss the customer service. This is a prime example of a organization that monopolies an area and force residents to their rules and pitiful regulations. …
If I could give this place a ZERO, I would. Absolute joke we cannot choose our own water company. Nothing but issues from this place for nine going on 10 years. You would think you would see some improvement from all the disappointed customers. Unfortunately, Eagle Water Management does not care anout us.
Their antiquated payment system results in lots of errors and when they do mess up your payment, the threats they send in the mail (demanding more money) dont even match what is on the bill they send the same week! If incompetence was jet fuel, this place would be an airport.
Company policy: if you live in Texas you must visit their office to sign up in person even though out of state can fax or scan the documents. Why is this a policy? El Paso is further than Louisiana… …
Unfortunately this company manages my Residential Water. I need them to get with the 21st century and have online access to everything. You have to go in person to pay your deposit and a paper Bill comes in the mail, who checks the mail anymore?! This is ridiculous! VERY UNFRIENDLY OR HELPFUL. RUDE!
This is the worst utility company I have dealt with. As mentioned before, they dont send bills in a timely manner, and dont credit your account when they receive the payments. …
Completely and utterly ridiculous. I have never had to deal with such an outdated system. I want to set up a direct deposit like I do with my electricity and gas and cable and, well EVERYTHING ELSE but no, it’ll take 3 months…? It’s like …
Just moved in to new house in the area. No warnings, bills sent, or notice before we woke up to find our water cut off. What kind of service is that? Now we have to go pay $75 to have the lock taken off.
the only reason why I have is this water company is because my home address belong to this company. the staff is very rude and arrogant specially the manager or supervisor that they have in charge. i request to get some information on how …
No Electronic Payments! I have not had any issues with the quality of their service. However, the fact that they don’t have any system for electronic payments is baffling. You have to either send a check/money order or go to their office …
Worst payment system imaginable. They have an “online” payment option, which conveniently does not accept any of my debit/credit cards. You can pay over the phone for a nice added fee every month, or drive to their office like the Internet has not been invented yet. Get ready for late fees left and right.
Youve read it all here, I just wanted to second these opinions. Have to drive to the office for everything. I setup the bank to send Checks monthly, guessing the bill and staying ahead. This last monthly the balance went -$1 because of the …
HORRIBLE! This company should be put out of business. They nickle & dimes the customers to death. Fees include: a fee to set up automatic payments, late fees on your late fees, fee to use a credit card. These fees would be ok, if they …
I wish these folks were lying about the quality of service and since of caring. Eagle Water Management didn’t actually lose my check they actually cashed it, but still cut off my water for non-payment. I sent them over a bank copy of the …
The customer service is really bad and the water pressure is really low also, but no use in calling them out they’ll tell you they didn’t find anything, how is that so when your neighbors are complaining also. I say we look into what …
Worst customer service experience ever. Thanks to the freeze I have a leak somewhere I cannot locate (front lawn is soaked). 1st call to them was 9am, CSR informed me they would send someone to look at it. No mention of ETA. When I called …
Can’t explain the over the top happy dance when my neighborhood fired Eagle Water!!! …
Hours are a joke but sadly, you have no choice to go else where. Lack of online capabilities is disappointing considering we’re in 2018. Recently got a mailer about an eyeonwater app and website. Instructions on the mailer don’t even …
No credit card payments and no automatic billing/payment? It’s like living in 1956. When I’m out of town I have to have someone get my bill or remember to call to get the amount (can’t get that online either) and have my bank send a check. Nobody does things with the postal service and personal checks anymore. Wake up.
Finally, business services that are more frustrating than going to the DPS to renew your license. It’s terrible that we can’t fire them and recruit another provider. Their business hours are ridiculous. Their payment options are from two …
Our water was disconnected because I had lost track of the bill. They said that warnings of service disconnection were posted to our front door…that never happened. …
Believe the other reviews. They cut my water off because i was late with a balance of $1.13. I have not received a bill in 2 months and I have never received a cutoff notice despite what the rude lady says. Meanwhile they have $160 …
THE ABSOLUTE WORST WORST WORST UTILITY COMPANY EVER and we moved from California ! The fact that “they don’t offer online payments” and you have to go in to physically pay the water bill is archaic at best not to mention, I love how half of …
By far one of the worst business to have to deal with. Can’t pay online, if you mail a check in there is a 99.9% chance they “won’t get it” and will start sending you threatening letters plus additional fees…but wait! Three months later …
Eagle water Management are nearly 20 years completing in this service to public, Now they need to start payment online because due to busy life everyone can’t remember with financial bank on monthly basis. …
Really bad company everymonth is a problem with them. I set up automatic payments and they stopped taking automatic payments it’s ridiculous making difficult to make a payment.
I’m a single female who lives alone and my monthly water bill is always over $100. I don’t understand why. I only use the water to bathe and clean with. I drink bottled water. I stopped running my sprinkler when my first months’ bill came …
The only reason one star it won’t take this unless you put in something! The is the most worthless water company anybody can have !!!!!!!!!! Billing is stone age & water quality is NASTY !!!!!!!!!!!
We are new owners of the area and went to this establishment to set up our water for our new home. We have experienced the worst customer service at this business we have ever had. The lady at the front desk was extremely rude and very …
3 months after they lost their (already pretty lame) billing system, the company has updated the bill pay site and you can now both VIEW and PAY on the same website! While I will never understand why they didn’t have that to start, I am really happy with the new website.
The took down their payment site because they are transitioning to a new web site. So now we are forced into the stone ages of paying their bill until they get their $&@! together. How about setting up the new site before taking down the old one?? Weak sauce.
Eagle Water uses multiple different services to pay your bill. Unfortunately, none of them are convenient, and all of them are difficult to track to prove you paid your bill. …
Rude customer service. I pay my bills on time every month and the one time I forgot because of my busy schedule, I received a delinquency notice with unnecessarily aggressive language threatening termination of services. And in addition to …
They have been working on their customer service and the service department representative is a quality individual with vast experience in repair services and water systems! I’m giving them a substantial boost because they seem to be very responsive at this point in time.
This place is the worst. Apparently our area is having mail issues from the storm Imelda. I called for 2 days asking if they received my payment, each time no (was sent in a week and half before due). The 3rd lady I spoke with said to me …
I have never liked this company. Everything the reviews said is correct!! Google does not allow for 0 stars
Water quality is sub par. The information is lacking. No updates on their website when they do have huge issues.
I am at a lost for words how unfair this company is. It’s our only option for water service in our neighborhood. I am a mother of 3 trying to support my family and unfortunately was not able to make my ridiculously high water payment last …
I am only posting a review because I have never in my life owned a home where a water bill is always more than $60 a month and has reached more than $120 a month. When you call the facility to speak to anyone and you ask questions about the …
I opened my first water account in this country here and it was so easy and they helped me so much. I am very happy with the service here. I go for other offices and they all the time close the door in my face because I am immigrant, I am refugee. I don’t understand why they have only one star I like this place.
***UPDATE***
Wanted to update my review because I like to think of myself as an honest/empathetic person and will give credit where credit is due. Eagle Water Management …
🙂 Keep in mind they are not setup like most utilities with an online payment system. Sure you can pay online, and pay the fee. But, it will take days to post. Even when you use the bill payment from a major bank, it can take up to 1 week …
who dosen’t renew a new contract for online billing before the contract ends, you new it was coming and said F. the customers. When you call to try to figure out what to do they are rude and say they put a notice on the back of the …
This is the worst company ever, I used to have auto pay and apparently the LOUETTA Mud district bank account is in the process of getting changed, so my has not been paid for 3 months but that’s not the problem, the problem is my bill was …
I went to pay my bill, there was only 1 customer in office at the time. There was plenty of space to socially distance myself for safety reasons which of course I understand. I was told only 1 customer at a time, to wait outside. I waited …
I’m ex-military and moved around with my parents continually while growing up. I’m currently in my 27 address. …
Don’t bother leaving a message, or ever trying to contact them, they will pretend they never got it. If you have an after hours problem they say a tech will call you back but they never do, so you’re stuck til morning with whatever issue …
Unfortunately you can’t shop for water districts. Their system is dated, this is the only company I have had to show up in person to set my water up. The staff front office staff acts like mindless drones with zero emotion. And you can tell …
This is the most difficult company I have ever had to deal with and pay. Since there isn’t an option to choose water companies, I’m hostage to the ridiculous and outdated practices of this one. This is the only company I still have to pay …
I and others that live next to Mud #18 are all extremely disappointed in the total lack of regard for our properties and well-being. None of us object to Eagle Water Management replacing the fence around the Mud #18 facility on Oak Bluff …
Second time my water meter was read wrong and they overcharged me. Now i have to keep checking my bank statement every month to make sure im not getting overcharged. It’s ridiculous and so unprofessional. Wish there were other options around!!!
I had a bill that was higher than usual and they sent a worker out to verify check the reading without me having to ask and they found a small leak on our side. They suggested ways to identify the leak and were very helpful.
I have lived in MNW since 2002. I spent thousands of dollars buying new fixtures for the house. Bath tubs, sinks toilets, shower, etc. Now they are all stained with yellow sediment. I looked up the chemicals in our water and wonder if …
What a waste of a company. I have had 3 opportunities to deal with these people and it gets worse every time. Our valves, meter valves, are so old and immobile that without a massive tool, the average homeowner cannot turn the water off. …
Between the arsenic and filth my family now has to drink bottled water. We can’t afford to filter it, too much filth. TCEQ is a joke, multiple complaints, they give these guys a heads up before testing.
This is by far the worst utility company EVER!!! Their payment arrangements are by far the most ridiculous. They use to have a service call to pay but now they took it off and we have to drive here to pay. And stand in line in the hot & …