They always quoted me a different price every time I talked with someone. Offered “free ” services that weren’t free. Very bad customer service. Wouldn’t recommend.
The company I contract with has a large account with them that was set up by a previous employee… It has been an absolute nightmare to work with them in every aspect of the word.
Worst service anyone can receive, over 8 month to correct a problem and the management ignores your written and verbal request.
I don’t understand how a company is alowed to treat customers this way and stay in business.
Horrible service! Website not user friendly! You can’t understand what the no customer service rep is saying…..Not enough value for the money spent. and it’s a hassle when your trying to cancel service. They only got 1 star because I had to choose a star to submit my post. Otherwise, they wouldn’t have gotten this one.
horrible experience with this company , i called dish for services and they offered me internet services i said yes to that 14.99 a month not bad right ?? sooo i gave my card info to dish the man said he will not charge the card at all i …
The worst service in America. We are a company with 31 employees who live and die with the phone. We’ve been down over 24 hrs and still have no hope. Terrible about returning calls. Enept! Everytime I call I get a different story.
My experience with earthlink was geniue very business oriented personnel , did there job with know how and would recommend them because they do there job.
Worst provider ever…dont use them they try to take multiple withdrawals out your account…constant calls all times of the day over $5…will disconnect you over $5 and expect you to reconnect for triple. This company is a joke the …
I had a problem and called EarthLink a couple of times and spent awhile on the phone with no results that was a Thursday and I had to call again on Monday just to get the info I needed to get the net running again.Along the way I discovered …
opened my account 15 years ago, and the last digits of my credit card number changed two years ago. three days ago they blocked my account for “non-payment” and told me they do not have my credit card number. i offered to give them my …
They take your mone and then cancel the install and debit every other month when no service was installed… when you call they can’t find any record of you! Had to change bank accounts to stop them
The worst company I’ve ever worked with ! Absolutely horrible customer service and even worst management! I was promised an installation price by an SUPERVISOR that was never honored in addition I’ve been trying to schedule my relocation …
This is the absolute worst garbage company I have ever dealt with. After countless hours on the phone with India 6 hours to be exact five separate times trying to get the right address was supposed to be 18mbps ended up tech told me I’m …
I purchased a business two months ago and needed to change my accounts Time Warner and Central Maine Power were excellent. EarthLink is still making me jump through hoops, I am dealing with multiple people telling me something different …
Horrible company, they have a very misleading not user friendly website. They lie and trick customer to sign up and provide extremely low speed and then tell them to upgrade to a higher speed at a much higher price. Total scam. What a waste …
This is the worst business on this planet. I would give 0 stars if I could. They are crooks. Calls all lead to India. I asked to speak to an American located in the USA and was denied. Their internet spead is terrible. Customer service is …
EarthLink is absolutely amazing! Anytime I have any sort of issue,( which is rare), the issue is immediately addressed and solved! I would recommend EarthLink to anyone!
Service is disappointing we continue to get cut off during a show or news on television. We ordered to increase our mega bits not much has changed oh just being charged more.
If there is a ZERO rating I would give that.
Worst customer service. Called once and given options “like the older days, only given over the phone as their website never says what’s the rate”. Someone …
I’m online right now with them and they are just ignoring me about my billing issue. I’m usually sweet to them, but after three years of being double billed, wrongly debited, deactivated,reactivated and charged for it, charged for equipment …
DON’T DO IT! JUST TO UPGRADE MY SERVICE IT TOOK 10 DAY… NOT SO FAST AFTER ALL! WHY PAY HORRIBLE RATES WITH EARTHLINK.. I advise you to take your money to some place that you’re going to be valued and have excellent service. Earthlings customer service is the only thing good about the company!
Do not and I mean do not get there service they are the worst I had a appointment for 6/1/2022 and they had ppl call me every day even the day of to confirm my appointment the tech lied and said he was at my house I have 4 cameras this man …
I called Earthlink today to ask if the company provides internet in my area. To call their behavior deceptive would not accurately reflect the outright lies and illegal actions. Earthlink claims to have better customer service than other …
I have had EarthLink internet 1 year so far. I have had zero problems with them as a provider. Stellar clarity and speed in the connectivity. The customer service experience was nothing but pleasant and helpful.
I was a customer just under 6 months when we had to move. The service at the previous location was as advertised and we were very happy with it. Upon moving they did not offer the same speed we had been accustomed to and so they waived the …
My experience with Earthlink has been great. Friendly and efficient service coupled with professionalism and knowledge. Last year converted from DSL to Fiber – AWESOME experience !!
No droppage. Great customer service. Even better price. If you are looking for an internet service provider that is not AT&T or Spectrum look for further. Been with company for 4 years.
I have had my internet service for a while now, and I am very happy with it. I highly recommend this for those who are looking at getting Internet at their homes, especially those that are on low income it is very affordable.
I was hit by overage charges to the tune of $100 by another provided. I am so glad that Earthlink offered me unlimited data because my grands love to play video games online with their friends.
Please people beware!!!! Do not, I repeat do not use this company!!!! We only got our internet thru this company cuz it was thru our cable company and it has been a nightmare!!!! We recently moved and relocated our service and they charged …
I am very happy with my EarthLink internet. AT&T was going to raise my prices because I had been with them for a year so I switched my highspeed internet to EarthLink. It was installed in February and I have been happy with it since. …
The problem we have just about daily that out of nowhere we lose the internet wifi and we’re not aware until we start using the internet and that’s Constantly. This has been going for quite a while ! Especially major problems that my …
Had installation set up for 10-12. Set up 2 weeks in advance. Took day off to be here. No show for time slot. Spent lots of time on phone with customer service with repeated promises every time. Never followed up like they said they would. …
We have had no internet for a few weeks due to a faulty modem. I have spent hours on the phone with the company trying to schedule for a technician to come fix the issue. They keep rescheduling it, and each time I get a different …
Folks who sign up with EarthLink should basically be aware they’re at the mercy of AT&T for things like installation, and EarthLink doesn’t hold themselves accountable at all for any screw ups that might occur. My installation was scheduled …
I have had nothing but problems with this service. My brother lives with me and he has a business that requires 20mg download speed and at least 3mg upload speed. He cannot do this business because EarthLink only gives us 21mg download and …
Earthlink support is all offshored to India. You can’t understand them. The connection is terrible which I find interesting seeing as how they are an “Internet provider” company. They are obviously not aware that the majority of scams …
The customer service is horrible and the hold times are long. If the customer service is a representation of future connections; I don’t want it.
Calling to cancel service(that haven’t been connected) and have yet to reach someone. Save yourself time and a headache do not use EarthLink.
ABSOLUTELY HORRIBLE.
I got service with them, paid for the router and everything…. Was told it would be installed today (Monday) between10-12.. it is now 1230 no call no text no …
This would have been great internet service in 1999!!! It’s the 12th of the month and apparently I’m running out of data! Yeap it’s limited! There are prices for all kinds of limits. If they had a cheaper option it would be dial-up lol but …
Do not bother getting internet with them!! I had no internet for 3 days now and nobody came to fix it. I called costumer service and they send somebody to come fix it from 12pm to 4pm so I stayed home to Wait on them to come. Then 4 …
Save yourself a lot of aggravation and do not deal with this internet provider. Their router did not function with my older tv. I have waited over 6 weeks for an RMA to return the router. They admitted they did not send the RMA. But they …
We just moved to a rural area, and our choices for internet were scarce. I ended up finding Earthlink through Brightspeed. It sounded fairly decent, however I was gravely misinformed. First, I was told that the 150mb would be more than …
5 years of being an EarthLink customer and it’s left a lot to be desired. During my first year or 2 as a customer, I was a week late on my monthly payment and even though I asked for an extension, the customer rep demanded a date of when …
Just read through all these reviews, the questions posted and one review on another overview for this same place, I don’t know why Google Maps does that sometimes, but I should’ve done that before calling them. I’m currently in the market …
3 months after cancelling and returning the device, I was charged $214 for not returning the device. Fortunately there was sufficient records available to confirm I did indeed return the device and they did indeed receive it. If you do …
Love it! Might be slower than spectrum but so much nicer to their customers and their fees are great! They were going to go up so I called them to let them know I couldn’t afford the increase to my amazement they understood, and told me …
Good
Excellent company being reborn!
Spam business, fake not real! Don’t call them
Worst customer service. I am glad I had the sense not to do business with them. Don’t do it!!!
THE BEST IN THE BUSINESS!!!…
It has been refreshing to be part of the Earthlink Network. Always professional always on time
They always quoted me a different price every time I talked with someone. Offered “free ” services that weren’t free. Very bad customer service. Wouldn’t recommend.
The company I contract with has a large account with them that was set up by a previous employee… It has been an absolute nightmare to work with them in every aspect of the word.
Allright but won’t let u change ur billing bill date
I am experiencing so much buffering on my tv that I am questioning my internet speed.
Have no problems with them period.
Warnning! Stay very far away. Just a big scam.
Worst service anyone can receive, over 8 month to correct a problem and the management ignores your written and verbal request.
I don’t understand how a company is alowed to treat customers this way and stay in business.
Up to now very satisfied new member
I have been trying to get a parcatcha code for my computer. I have gotten nothing but the run around. I want what I have requested.
Horrible service! Website not user friendly! You can’t understand what the no customer service rep is saying…..Not enough value for the money spent. and it’s a hassle when your trying to cancel service. They only got 1 star because I had to choose a star to submit my post. Otherwise, they wouldn’t have gotten this one.
horrible experience with this company , i called dish for services and they offered me internet services i said yes to that 14.99 a month not bad right ?? sooo i gave my card info to dish the man said he will not charge the card at all i …
The worst service in America. We are a company with 31 employees who live and die with the phone. We’ve been down over 24 hrs and still have no hope. Terrible about returning calls. Enept! Everytime I call I get a different story.
During my relationship with Earthlink,my experience with their service was excellent….great streaming,minimal issues and fast response to questions.
My experience with earthlink was geniue very business oriented personnel , did there job with know how and would recommend them because they do there job.
Worst provider ever…dont use them they try to take multiple withdrawals out your account…constant calls all times of the day over $5…will disconnect you over $5 and expect you to reconnect for triple. This company is a joke the …
The Internet is awesome been with this company going on 2 years and the price is right and customer service is great.
I had a problem and called EarthLink a couple of times and spent awhile on the phone with no results that was a Thursday and I had to call again on Monday just to get the info I needed to get the net running again.Along the way I discovered …
opened my account 15 years ago, and the last digits of my credit card number changed two years ago. three days ago they blocked my account for “non-payment” and told me they do not have my credit card number. i offered to give them my …
They take your mone and then cancel the install and debit every other month when no service was installed… when you call they can’t find any record of you! Had to change bank accounts to stop them
The worst company I’ve ever worked with ! Absolutely horrible customer service and even worst management! I was promised an installation price by an SUPERVISOR that was never honored in addition I’ve been trying to schedule my relocation …
This is the absolute worst garbage company I have ever dealt with. After countless hours on the phone with India 6 hours to be exact five separate times trying to get the right address was supposed to be 18mbps ended up tech told me I’m …
I purchased a business two months ago and needed to change my accounts Time Warner and Central Maine Power were excellent. EarthLink is still making me jump through hoops, I am dealing with multiple people telling me something different …
Horrible company, they have a very misleading not user friendly website. They lie and trick customer to sign up and provide extremely low speed and then tell them to upgrade to a higher speed at a much higher price. Total scam. What a waste …
This is the worst business on this planet. I would give 0 stars if I could. They are crooks. Calls all lead to India. I asked to speak to an American located in the USA and was denied. Their internet spead is terrible. Customer service is …
EarthLink is absolutely amazing! Anytime I have any sort of issue,( which is rare), the issue is immediately addressed and solved! I would recommend EarthLink to anyone!
Service is disappointing we continue to get cut off during a show or news on television. We ordered to increase our mega bits not much has changed oh just being charged more.
If there is a ZERO rating I would give that.
Worst customer service. Called once and given options “like the older days, only given over the phone as their website never says what’s the rate”. Someone …
I’m online right now with them and they are just ignoring me about my billing issue. I’m usually sweet to them, but after three years of being double billed, wrongly debited, deactivated,reactivated and charged for it, charged for equipment …
I have had other networks even satellite and EarthLink is the best by far I have nothing negative too say
DON’T DO IT! JUST TO UPGRADE MY SERVICE IT TOOK 10 DAY… NOT SO FAST AFTER ALL! WHY PAY HORRIBLE RATES WITH EARTHLINK.. I advise you to take your money to some place that you’re going to be valued and have excellent service. Earthlings customer service is the only thing good about the company!
Do not and I mean do not get there service they are the worst I had a appointment for 6/1/2022 and they had ppl call me every day even the day of to confirm my appointment the tech lied and said he was at my house I have 4 cameras this man …
I called Earthlink today to ask if the company provides internet in my area. To call their behavior deceptive would not accurately reflect the outright lies and illegal actions. Earthlink claims to have better customer service than other …
Yeah! I’m currently seeking to leave your company. I believe EarthLink went up on my bill without notice I’m kinda over this company
I have had EarthLink internet 1 year so far. I have had zero problems with them as a provider. Stellar clarity and speed in the connectivity. The customer service experience was nothing but pleasant and helpful.
I was a customer just under 6 months when we had to move. The service at the previous location was as advertised and we were very happy with it. Upon moving they did not offer the same speed we had been accustomed to and so they waived the …
I’ve had EarthLink for 3 years now and haven’t really had any problems.
Keep up the great work EarthLink….
My experience with Earthlink has been great. Friendly and efficient service coupled with professionalism and knowledge. Last year converted from DSL to Fiber – AWESOME experience !!
No droppage. Great customer service. Even better price. If you are looking for an internet service provider that is not AT&T or Spectrum look for further. Been with company for 4 years.
I have had my internet service for a while now, and I am very happy with it. I highly recommend this for those who are looking at getting Internet at their homes, especially those that are on low income it is very affordable.
I was hit by overage charges to the tune of $100 by another provided. I am so glad that Earthlink offered me unlimited data because my grands love to play video games online with their friends.
Please people beware!!!! Do not, I repeat do not use this company!!!! We only got our internet thru this company cuz it was thru our cable company and it has been a nightmare!!!! We recently moved and relocated our service and they charged …
I am very happy with my EarthLink internet. AT&T was going to raise my prices because I had been with them for a year so I switched my highspeed internet to EarthLink. It was installed in February and I have been happy with it since. …
The problem we have just about daily that out of nowhere we lose the internet wifi and we’re not aware until we start using the internet and that’s Constantly. This has been going for quite a while ! Especially major problems that my …
Had installation set up for 10-12. Set up 2 weeks in advance. Took day off to be here. No show for time slot. Spent lots of time on phone with customer service with repeated promises every time. Never followed up like they said they would. …
We have had no internet for a few weeks due to a faulty modem. I have spent hours on the phone with the company trying to schedule for a technician to come fix the issue. They keep rescheduling it, and each time I get a different …
Service will not work and they are refusing to give a full refund. BBB complaint filed as well. Once resolved, I will take down.
Folks who sign up with EarthLink should basically be aware they’re at the mercy of AT&T for things like installation, and EarthLink doesn’t hold themselves accountable at all for any screw ups that might occur. My installation was scheduled …
I have had nothing but problems with this service. My brother lives with me and he has a business that requires 20mg download speed and at least 3mg upload speed. He cannot do this business because EarthLink only gives us 21mg download and …
Earthlink support is all offshored to India. You can’t understand them. The connection is terrible which I find interesting seeing as how they are an “Internet provider” company. They are obviously not aware that the majority of scams …
The customer service is horrible and the hold times are long. If the customer service is a representation of future connections; I don’t want it.
Calling to cancel service(that haven’t been connected) and have yet to reach someone. Save yourself time and a headache do not use EarthLink.
ABSOLUTELY HORRIBLE.
I got service with them, paid for the router and everything…. Was told it would be installed today (Monday) between10-12.. it is now 1230 no call no text no …
This would have been great internet service in 1999!!! It’s the 12th of the month and apparently I’m running out of data! Yeap it’s limited! There are prices for all kinds of limits. If they had a cheaper option it would be dial-up lol but …
Do not bother getting internet with them!! I had no internet for 3 days now and nobody came to fix it. I called costumer service and they send somebody to come fix it from 12pm to 4pm so I stayed home to Wait on them to come. Then 4 …
Save yourself a lot of aggravation and do not deal with this internet provider. Their router did not function with my older tv. I have waited over 6 weeks for an RMA to return the router. They admitted they did not send the RMA. But they …
We just moved to a rural area, and our choices for internet were scarce. I ended up finding Earthlink through Brightspeed. It sounded fairly decent, however I was gravely misinformed. First, I was told that the 150mb would be more than …
5 years of being an EarthLink customer and it’s left a lot to be desired. During my first year or 2 as a customer, I was a week late on my monthly payment and even though I asked for an extension, the customer rep demanded a date of when …
Just read through all these reviews, the questions posted and one review on another overview for this same place, I don’t know why Google Maps does that sometimes, but I should’ve done that before calling them. I’m currently in the market …
3 months after cancelling and returning the device, I was charged $214 for not returning the device. Fortunately there was sufficient records available to confirm I did indeed return the device and they did indeed receive it. If you do …
Love it! Might be slower than spectrum but so much nicer to their customers and their fees are great! They were going to go up so I called them to let them know I couldn’t afford the increase to my amazement they understood, and told me …