Driver using vehicle #0114 ,he was speeding and cutting other vehicles putting people in danger this happened on 3-10-20 around 3:35pm on highway 4 in Stockton
This place is run by a bunch low class IDIOTS that need to retire immediately!!! Especially that lame, useless Customer Service Dept. Trained Monkeys could do a better job!!! Oh, the website SUCKS!!!
These guys are incredibly incompetent. Noone knows what they are doing here. We pay to have water and then shut your water off and then are flabbergasted when that they messed up… this has happened 3 times…
I hate this place!!
If I could give ZERO stars I would.
I called the emergecy hotline and ashed for help At 12pm and its now 6:30 pm and still nobody has come
Worst customer service ever! I don’t why it make it so difficult for there new customer to open act. Waited on the phone for 20 mins, nothing is done. The company really need to train there stuffs. What a joke!
EMBUD is a total joke, There Plumber III (Jeffrey Bullers 12.66) aka Veteran who is hooked on Meth and Weed hanging out with drug dealers and Norteno gang members (Benzino Malcom 3.23.1983) who sell him the Meth and use his apartment as the …
The security system is not good. Every day, a madman smashes passers-by at the door of the building and even attempts to attack passers-by! The camera of the building took everything but someone handled it? ! It is not recommended that everyone go this route because it is too dangerous!
I’m a property manager, located close to their downtown Oakland location. I cannot get through to anyone regarding the reason for the tap water suddenly smelling like chlorine. Have tried calling and emailing……. 🙁
Been going on the whole year now, I call to make a payment on my account the automated system says “this is not a valid account number” (even though it is) if im lucky enough to make it past there then I enter my debit card “this is not a …
3x they have come out to determine severity of underground leaks coming up thru pavement. 1st time repaired within 2 weeks. 2nd time – weeks(!) Then there was the time they had the sidewalk torn up for months. I get priorities and funding, but still —
The fact that I’ve been drinking and bathing in EBMUD water for 20 years without having to think about it is a five star experience IMHO. It just works. And tastes better than most other municipal water.
Terrible customer service. The supervisors are no better. Called at 4:20pm before they accepted their last call to get services turned back on & they hung up on me at 4:05 after they closed so I wouldn’t be able to call back & now it will take an additional 2 days to get services restored.
City services will never be perfect, but their customer service staff over the phone have been polite and helpful both times I have called. Switching account holders for my apartment took about 15 minutes.
Water stopped working at my house. Called to get the service back again. Gave them all my information and was told they’d have a guy out to turn it back on in the same day. Nobody came and now it’s Friday and they are closed for some reason?? And they close on the weekends so I get 4 days without water…. Yay..
EBMUD has perhaps the worst website around, certainly the worst of the main public utilities, as far as ease of paying one’s bill online is concerned. I have been using computers for more than 30 years, and still cannot pay a bill through …
Terrible customer service. All I wanted to do was add my name to the account for the house I rent so I would start getting the invoices instead of my roommate. They had me create a new account under my name and then billed me a setup fee. …
They cannot discuss accout info with anyone but they sure can take anyone’s card information to make payment. How come they don’t say “ we can’t take your payment because your not the account holder”. Harsh world, money do make dogs walk on 2 legs
I have moved out of EBMUD’s area, but during the 50 years I lived in Lafayette there was never any problems. The few times I’ve contacted them the issue was handled in a professional manner and in a timely manner. …
First time contacting their customer service to report low water pressure throughout my entire neighborhood. I was blown off and pushed to a department that MAY be in contact with me. If I could leave negative stars, I would. Worst experience I have had with a utilities company by far.
The only water company supported by the county will rob your wallet like Five time faster than its in LA. The customer service stinks with employee ego and prejudice. Its apparent every Bayer’s nightmare worst than pg&e. Highly NOT recommend!
I called with questions about my service, and from the beginning, Alex, he was very rude. And I was very polite throughout the whole conversation. I thought my kindness would kill his anger, but no. I’ve never dealt with someone so rude in …
They have the worst online platform I’ve ever seen. Seriously, in 2020, how can your digital platform be such a mess? Why is it more difficult to pay my bill online than it was five years ago? …
They shut off our water for hours with 0 warning and then after they turned it back on the sink didn’t work so they said we have to call and pay for a plumber when it’s their fault, our water was fine before they shut off a ton of water in the area including ours. Customer service sucks as well
About as unorganized and lazy as it gets. They know you’re forced to use their services so they couldn’t care less what you want or need. They don’t respond to their customer service email, so you have to call and it quickly becomes obvious …
Interviewed for this company. Human Resource was rude, telling me I didn’t have the qualifications yet there are reviews saying they have incompetent workers/employees. I seriously wanted to make use of my education and skills and the HR …
The automated “help” system is hopeless. When, finally, I sought to get a call-back, it told me that it did not understand me and that my (only) request had exceeded my number of requests allowed. Still cannot get through to them.
After 40 years of having EBMUD accounts at two Oakland addresses I changed addresses recently within Oakland and discontinued service and started new service about 2 weeks ago. Today I came home with water cut off and a notice on door say …
Lack of humanity, lack of understanding, lack of whatever good quality in the world that you can think of. We moved into our new place 2 days ago and they cut off our water service today with absolute zero notice or heads up!! They don’t …
The best government entity that you’ve never heard of. With the Flint, MI and Jackson, MO water crises, we might ask, “Why doesn’t that happen here?” The answer is Mud, as in East Bay Mud. They plan ahead, and never defer maintenance, and yet charge low prices. Who said, “government IS the problem?”
CLOSED offices for HOLIDAYS SAT, SUN, MON called TUESDAY 12/27/2022 STILL CLOSED how can I get a job like this?
Water RATE INCREASE to pay for luxurious holiday time off work for employees …
I work here
Best water in the world.
Rude customer service representative.
Professional & straightforward service today …
I love EBMUD–responsive and responsible!
Turn on the water this morning no water, no coffee no shower, no water for the dogs ,no water to even brush my teeth:((((((((((((((
Spent many hours to get the refund.
I love this place so much their service is great
Best municipal district I’ve ever been inside..
Terrible website design, user interface & navigation. Lazy work shows its ugly head yet again.
We didn’t have running water for six days. SIX DAYS. They ignored us for that long.
its not pronounced EHB MUHD im so mad ,
Terrible service. They find everyway to overcharge you.
I’ve always received excellent customer service with emus.
Thanks to all the reps that assisted me
Thanks for waking me up before noise ordinance with huge trucks and jackhammers.
Driver using vehicle #0114 ,he was speeding and cutting other vehicles putting people in danger this happened on 3-10-20 around 3:35pm on highway 4 in Stockton
The new service application is extremely complicated for ordinary citizen. The fee is also skyrocketing to install a new water meter.
Closed to the public except by appointment.
poor customer service they disconected my water without notice
This place is run by a bunch low class IDIOTS that need to retire immediately!!! Especially that lame, useless Customer Service Dept. Trained Monkeys could do a better job!!! Oh, the website SUCKS!!!
THE WORST COMPANY OUT THERE
These guys are incredibly incompetent. Noone knows what they are doing here. We pay to have water and then shut your water off and then are flabbergasted when that they messed up… this has happened 3 times…
I hate this place!!
If I could give ZERO stars I would.
I called the emergecy hotline and ashed for help At 12pm and its now 6:30 pm and still nobody has come
Worst customer service ever! I don’t why it make it so difficult for there new customer to open act. Waited on the phone for 20 mins, nothing is done. The company really need to train there stuffs. What a joke!
EMBUD is a total joke, There Plumber III (Jeffrey Bullers 12.66) aka Veteran who is hooked on Meth and Weed hanging out with drug dealers and Norteno gang members (Benzino Malcom 3.23.1983) who sell him the Meth and use his apartment as the …
The security system is not good. Every day, a madman smashes passers-by at the door of the building and even attempts to attack passers-by! The camera of the building took everything but someone handled it? ! It is not recommended that everyone go this route because it is too dangerous!
EBMUD is parked in front of my house 4 big trucks. I have no water now. Perhaps a warning? Besides it is Sunday. What the hell?
great water, great land management
I’m a property manager, located close to their downtown Oakland location. I cannot get through to anyone regarding the reason for the tap water suddenly smelling like chlorine. Have tried calling and emailing……. 🙁
Been going on the whole year now, I call to make a payment on my account the automated system says “this is not a valid account number” (even though it is) if im lucky enough to make it past there then I enter my debit card “this is not a …
Please don’t block our driveways and then leave the area!!!
3x they have come out to determine severity of underground leaks coming up thru pavement. 1st time repaired within 2 weeks. 2nd time – weeks(!) Then there was the time they had the sidewalk torn up for months. I get priorities and funding, but still —
The fact that I’ve been drinking and bathing in EBMUD water for 20 years without having to think about it is a five star experience IMHO. It just works. And tastes better than most other municipal water.
Terrible customer service. The supervisors are no better. Called at 4:20pm before they accepted their last call to get services turned back on & they hung up on me at 4:05 after they closed so I wouldn’t be able to call back & now it will take an additional 2 days to get services restored.
City services will never be perfect, but their customer service staff over the phone have been polite and helpful both times I have called. Switching account holders for my apartment took about 15 minutes.
Water stopped working at my house. Called to get the service back again. Gave them all my information and was told they’d have a guy out to turn it back on in the same day. Nobody came and now it’s Friday and they are closed for some reason?? And they close on the weekends so I get 4 days without water…. Yay..
EBMUD has perhaps the worst website around, certainly the worst of the main public utilities, as far as ease of paying one’s bill online is concerned. I have been using computers for more than 30 years, and still cannot pay a bill through …
I hope to get a call back someday.
Terrible customer service. All I wanted to do was add my name to the account for the house I rent so I would start getting the invoices instead of my roommate. They had me create a new account under my name and then billed me a setup fee. …
They cannot discuss accout info with anyone but they sure can take anyone’s card information to make payment. How come they don’t say “ we can’t take your payment because your not the account holder”. Harsh world, money do make dogs walk on 2 legs
I have moved out of EBMUD’s area, but during the 50 years I lived in Lafayette there was never any problems. The few times I’ve contacted them the issue was handled in a professional manner and in a timely manner. …
First time contacting their customer service to report low water pressure throughout my entire neighborhood. I was blown off and pushed to a department that MAY be in contact with me. If I could leave negative stars, I would. Worst experience I have had with a utilities company by far.
Es un poco dificil navegar en el website, nececitan mejorar/ They need to improve the system, sometimes is hard for me to make a online payment.
The only water company supported by the county will rob your wallet like Five time faster than its in LA. The customer service stinks with employee ego and prejudice. Its apparent every Bayer’s nightmare worst than pg&e. Highly NOT recommend!
I called with questions about my service, and from the beginning, Alex, he was very rude. And I was very polite throughout the whole conversation. I thought my kindness would kill his anger, but no. I’ve never dealt with someone so rude in …
They have the worst online platform I’ve ever seen. Seriously, in 2020, how can your digital platform be such a mess? Why is it more difficult to pay my bill online than it was five years ago? …
They shut off our water for hours with 0 warning and then after they turned it back on the sink didn’t work so they said we have to call and pay for a plumber when it’s their fault, our water was fine before they shut off a ton of water in the area including ours. Customer service sucks as well
About as unorganized and lazy as it gets. They know you’re forced to use their services so they couldn’t care less what you want or need. They don’t respond to their customer service email, so you have to call and it quickly becomes obvious …
Interviewed for this company. Human Resource was rude, telling me I didn’t have the qualifications yet there are reviews saying they have incompetent workers/employees. I seriously wanted to make use of my education and skills and the HR …
The automated “help” system is hopeless. When, finally, I sought to get a call-back, it told me that it did not understand me and that my (only) request had exceeded my number of requests allowed. Still cannot get through to them.
After 40 years of having EBMUD accounts at two Oakland addresses I changed addresses recently within Oakland and discontinued service and started new service about 2 weeks ago. Today I came home with water cut off and a notice on door say …
Lack of humanity, lack of understanding, lack of whatever good quality in the world that you can think of. We moved into our new place 2 days ago and they cut off our water service today with absolute zero notice or heads up!! They don’t …
The best government entity that you’ve never heard of. With the Flint, MI and Jackson, MO water crises, we might ask, “Why doesn’t that happen here?” The answer is Mud, as in East Bay Mud. They plan ahead, and never defer maintenance, and yet charge low prices. Who said, “government IS the problem?”
CLOSED offices for HOLIDAYS SAT, SUN, MON called TUESDAY 12/27/2022 STILL CLOSED how can I get a job like this?
Water RATE INCREASE to pay for luxurious holiday time off work for employees …