We’re so happy we picked Edwards Health Care Services for all of our sons diabetic needs. We have our Dexcom and Tslim pump through them and we get his supplies sent straight to our home. Anytime I have questions they’re so helpful and …
This is the most terrible company I have ever had to deal with. I called and gave my information to them to order pump supplies. I heard nothing after two weeks so I called back. They told me they had everything they needed except for the …
This company takes care of everything for you in a pleasant, responsive and efficient
manner. The Freesytle itself has been life saving for me. I took my HgA1c from …
Called several times the last 2 weeks concerning my last sensor that did not work. Told to call DexCom. Called them gave me different numbers they never returned my calls so since Sunday I’m out of sensors. So I back using blood strips. I …
Edwards Health Care Services always has my Diabetic Supplies to me in a timely manner. Any problems I have when I call the Staff is very helpful, caring, understanding, and takes care of my problem while I am on the phone. I love this company…
My infusion sets were change to a different type that I had tried before and returned due to the difficulty in using them, additionally the tubing is shorter which is a major inconvenience. I am not satisfied with these infusion sets. I would really like them replaced with the infusion sets I’ve been using for years!
there has been an issue that me and my family have been dealing with since January of 2020, we sent back a receiver that we never used and is still getting charged for it. usually we have to pay before you guys send anything so we paid and our insurance paid the rest but we are still getting a bill
I think they try. They just have poor procedures in place. For example, I get a call telling me that my supplies are ready for reorder. Brilliant, right?! Sort of. They’ve gone to the trouble of auto-dialing my phone number, so why not …
Worst company ever. I have been with them for a couple years and always heard the horrible stories but would never believe it Now I am living it… When you start 3 months early with giving them information of an insurance change so when …
The representatives are very knowledgeable about the products as well as how they are covered by my insurance. I’ve dealt with EHCS for 6 years and I have been more than satisfied with the supplies I receive for my son and the time it takes to receive them.
I have never had any problems with EHCS , if I call for a problem it is handles right away. I do enjoy being able to get my refill online and not have to worry about the mail .
I have been using Edward’s Health for my diabetic pump supplies, & as 6 months ago my CGM supplies. My shipments are always on time. When I have talked with them they are always polite & professional. I am very pleased with them
Judy Jackson
Edwards service has disappointed me in the past year. I am shopping for another provider through my insurance. I was very happy with their service level in the past, which made me give them 2 stars versus one.
As a Medicare client I wish I could order refills online but I assume EHCS has no control over this and it’s a Medicare restriction for some bureaucratic reason.
There was great confusion on my health plan and billing codes but after several people getting involved, it was resolved. I appreciate the reminders to reorder and the emails as to shipping. There is a delay to track package thru carriers but I’ve learned to anticipate deliver days. Thank you for working thru this epidemic. Stay safe
I am very disappointed in poor communication and in an even less informative website. The only thing I can do on your website is pay my bill, yet little info is offered on the bill other than the cost. There is no history of past bills and …
The customer representatives are very helpful, they make sure to follow-up if a document/ approval is missing.They also make sure that there are no delays in receiving the supplies.
I’m a Type 2 diabetic for over 40 years. I checked my blood glucose about 4 times daily by using pens, my fingers have become numb and I finally ask my endocrinologist about the 14 day libre , I like it, but not so sure of the accuracy of …
We had been using another company for my husband’s FreeStyle Libre supplies. The service was terrible and communication from them was non-existent. I searched the internet and found Edwards Health Care Services and from the first phone …
I am very disappointed in ehcs. They are slow at shipping, processing or gathering approval from insurance carriers and they lack follow through when it comes to returning calls to their customers. I am a diabetic that receives the same …
At first they were not calling the right doctor’s office number to get my order verified. I had to call back and tell them every 3 months that they were not calling the right office. Seems like their communication levels were not accurate. The doctor’s office number was not forwarded on to the right person.
Dexcom had supplied my continuous glucose monitor supplies for two years when I was informed they would no longer distribute the supplies I need; I was told to contact Edwards. Upon setting up an account I was assigned a representative at …
I called Edwards to get a Libre Meter for my husband who suffers from Type 2 Diabetes. I was pleasantly surprised at the professional and prompt service we received. Our situation required several follow up phone calls which expedited the …
This is what a health care services company should be. I signed up with them in January after nothing but problems with my previous CGM supplier. My first two orders from Edwards have been timely and accurate. I highly recommend this company.
Customer Service is always friendly and helpful. My orders normally come a little sooner than expected, which is nice. With all the other issues that go along with having Type I Diabetes, EHCS helps make getting supplies one less thing to worry about.
Incredibly frustrating working with Edwards. The communication between them and my clinic is inconsistent and has left me without my insulin pump supplies for weeks now. Call Edwards, get one response. Call the provider, get a different …
Worst service. They lack automated services. They want you to call every month. They are quick to contact you if you owe money but not to send you supplies. Edge park has a efficient and seamless service. Two clicks and order placed. If …
DO NOT DO IT! I Got my pump and cgm through edwards easily. Getting the supplies for said equipment was NOT so easy! I have emails from Edwards promising my supplies would be shipped on 3 different dates. Here i am 15 days later with no cgm …
Until this past year other than slow turn around times which they would always pass blame to the doctors or insurance company I didnt have very many problems. It would have been nice for one person in the past decade to take ownership of …
A Edward’s rep calls me yesterday 4 days before my sons supplys are to be shipped saying my sons pump supply won’t be shipped becouse the RX ran out ,so I’m calling his pump nurse , diabetic team an hour before they leave trying to get a …
Almost out of pump supplies and they are telling me it’s going to take at least a week for them to contact my insurance company? I can contact them in 5 minutes! They aren’t very concerned about their clients! * update * within an hour of …
Horrid company! They take your money within seconds, but can’t ship the right supplies. I have an insulin pump, and they sent the wrong pump supplies to me. It took 3 days to receive the wrong order, they are closed on weekends, the …
I am a type 1 diabetic and I have been ordering Dexcom g6 glucose sensors/transmitters from Edwards since last spring. None of my shipments come on time and I always have to go at least a day with no means of checking my blood sugar. (I am …
I had a very hard time getting my glucose meter even after my doctor sent them my script for it and they had approve me for it and three days later I was denied. After about a month of calling Medicare my Insurance and Edwards I finally got …
I am surprised about the number of negative reviews for this company, as I had a great experience ordering my breast pump through them. I had initially contacted another breast pump company, but after not hearing back from them for a week, …
I’m very unhappy with the fact that my daughter’s diabetes supplies were initially sent 12/15/2020. Today is 12/31/2020 and we still have not received them. When I reached out they did send a new shipment via UPS, but that is taking an …
Edwards Health makes every transaction 10x harder than it needs to be. When ordering supplies for my T1D daughter, things should go seamlessly. Edwards seems to try to ensure it will make our life even more difficult, if it can do so.
Customer service everybody’s understanding take the time to talk to you explain things respectful kind courteous has got me a new insulin pump when I needed it no problems with it I want to thank Miss Pam miss page and everybody else that I talked with supplies comes quickly with everything in it I have no problems whatsoever
Edwards Health Care Services has personally provided me with a sufficient way to adequately keep my blood glucose levels in total control. With their help it has allowed me to live a more productive lifestyle and manage my diabetes more …
I appreciate Edwards Health Care and their quick service and no mistakes!!
I am Type 1 Diabetic on an insulin pump so it is imperative that I receive all my supplies on time so I am prepared when I need to change my pump. …
Since I have been a member with Edwards Health Care services since July they have responded very well. I have been given a direct line of communications and a single person to talk too. That person has been attendant to my needs and quick …
When I asked for a refill you sent a new user question letter to my doctor. Then you sent another when that did not get an answer. This is stupid. If that happens again I will find another supplier.
Edwards has always kept on top of my insulin pump and continuous glucose monitor supplies. I have never had to worry about running out of supplies. I have learned to have confidence in Edwards.
My experience with Edwards Health Care Services has been very positive. I have been using EHCS for the past five or six months to supply my diabetic testing supplies which includes meter, testing strips, 14 day sensors, alcohol wipes, etc. …
Edwards Health Care Services keeps great records as to when I need supplies for my CGM. I never have to call as I know when my items are shipping and when to expect delivery.
EHCS has been a wonderful company to work with for diabetic supplies. Life has been difficult enough while learning how to navigate Type 1 Diabetes with a child. It is very reassuring to know that the diabetic supply company we are …
Great competent customer service I get my supplies. But I do wish that they would contact my doctor for required paperwork a bit earlier before the deadline , not last minute.
Ordered supplies without any questions, delays or hassle. They got the Rx from my MD and supplies arrived on time as promised. Great experience! Glad I switched DME companies so far.
I got the least qualified people you have . First one said I owed $720 , then told me she would email me but thought it would be $230 . I got an email that said $520. I spoke to my insurance company and was told it would be ZERO. Took a week to get this straight. I got the supplies just in time for my training class.
I have absolutely no complaints against this company. I have been on my insulin pump for almost ten years and Edwards Health Care has been my supplier and technical support the entire time. They are super sweet on the telephone and so …
When it comes to obtaining clinical notes from my provider, Edwards reported several days after my order that they had not gotten a response from my provider, though when I contact my provider I was told that she had not gotten a request. …
Ordered Pen Needles for injectable insulin. They took the order and I was lead to believe the order was placed. Got a call several days later that EHCS do not have a contract with Medicare for pen needles so they cannot order the pen …
They were on my approved list for breast pump supplies. I took a look at what they had to offer and found a pump I liked. Signed up and needed to wait for insurance verification. No email telling me my insurance was verified and when I …
This company at one time did have great customer service. They did not take my insurance which I do not fault them for. I ordered with them for over one year and when I asked my pharmacy to call them to transfer the prescription, Edwards …
My orders have been delayed several times and many mistakes made. Very hard to get someone to take care of the issues promptly. They omitted diabetic supplies that I must have to
Use my equipment.
I have been using EHCS for insulin pumps and supplies for years. I just received my second insulin pump from them and the process was seamless. They handled all the Medicare paperwork and worked with my physician. Supplies shipments are …
Never got my order and you won’t replace it because you never recorded my change of address when I called you. So, because of someone’s stupidity I haven’t been able to use my pump.
Getting a pump was a scary, frightening experience especially since I have been doing injections for 9 years, but the wonderful people at Edwards are always patient, polite and friendly. It made our experience very easy especially for my mom. She Loves Edwards and how pleasant they are to her when she places a order for me.
The worse experience, totally lied to me and my mom about calling my doctor. Needed paperwork doctors don’t give out and never had an issues before this last time. The products are faulty and I had to pay for two months worth of supplies …
I was shorted a 2 month supply of Dexcom sensors on my most recent resupply order. When I called and notified of the shortage, there were no questions asked and I was shipped the shortage immediately.
The company worked expeditiously to process my request for DME supply. I had no issues nor did I have to submit repetitive information to get my supplies. The representatives were quick and helpful. Appreciate their great service.
Setting the account up and getting my first delivery of libra sensors was difficult but it has been smooth sailing with EHCS since then.
The receipt that comes with the product is hard to understand. It looks like …
Called my insurance they gave me 3 companies to receive my breast pump. Chose Edwards based on reviews. Called them and emailed them. All communication and questions answered quicky and timely. Spoke to them and explained needed my pump …
The shipping is horrible. we need medical products in a timely manner not two weeks from now. in that period of time the medical situation can change. I can get prescriptions for my pet from Chewy’s in 48 hours. free shipping from amazon in 3 days generally. Also deterministic delivery dates.
As far as supply of my Abbott Libre Freestyle sensors, this company has always been timely. I’ve also watched them improve their process over the past 2 years. However, they still don’t accurately determine what exactly your insurance pays. …
I have been a customer for a while now and have been impressed with the service from day one. Every time I contact EHCS I receive excellent service. All associates are professional, courteous, helpful, reliable and knowledgeable. There has never been a problem, an all around pleasant experience. I highly recommend this company.
EHCS handles all the paperwork with my doctor which is so helpful. They give me a reminder when it is time to reorder, tell me the date it shipped, and give me a tracking number, all of this helps greatly. Have been using them for several years and always a great experience, even during the pandemic.
Customer service is OUTSTANDING! Five stars is too conservative. Here is one small example of a company that cares: I called to check if my paperwork was in order as a new customer. I didn’t get further than saying that was the reason …
I placed an online order and received an email confirmation for that order, everything was correct. Somewhere in their process someone decided, without contacting me, that is not what I meant to order. Now I am sitting here without the supplies I need.
If I could change suppliers I would. They mess up EVERY ORDER: they billed the wrong account after I spent forever repeating the correct account number for them; it took two weeks to provide the correct receipt – who knows why they put …
Have been dealing with Edwards Health Care Services for the past five years or so, and have always received excellent customer service, timely medical equipment shipments and friendly help with any problems I might have.
Great bunch of folks — Don’t hesitate to do business with them! 🙂
It’s been almost 3 months and I’ve been unable to get the supplies. They told me my insurance wasn’t contracted and that was the last I heard from them. My insurance told me they were in network and that Edwards would be reaching out, never …
Not real happy at this point. Call to replenish my supplies get it all set up to pay my share. Get an auto mated phone call saying I need to call , but always get the automated call after hours. Then I have to wait for the next day. I call …
I did not receive the shipment of Dexcom 6 sensors that were to be shipped on February 23. I am having to go elsewhere to get supplies. I just can not trust Edwards Health Care. My Doctor will be notified.
The auto shipping is always wonderful! I get messages when our supplies are sent and when they have been delivered! I love this company it constantly outshines all the other companies we use for other things that our insurance requires that Edwards doesn’t deal with.
EHCS was the company that reached out to me when I inquired about use of the Dexcom-G6 constant glucose monitor solution. While initial shipping and paperwork was fairly straightforward, reorder and shipping has been terrible. This is a …
They have always took good care of my needs. Would recommend. I did have a problem with my Dexcom6 supplies. I paid for them and never received anything. I called and got told it was a paperwork problem with my dr., called the dr and his …
Quickly got to my call, o wasn’t waiting forever in the hold purgatory. The lady that answered was kind sounded thoughtful even though all I needed to do was pay my bill.
I placed an order. The young lady was very helpful, friendly and asked if I had questions. She told me when to expect my order. Edwards employees are asset to their Company.
EHCS has easy to talk to Representatives, The people are friendly and try their best to get what you need when you need it asap. The people at Edwards does not beat around the bush if they cannot get a product for you then they will let you know. I have worked with this company for several years and I have had no trouble with them.
I changed pumps and was helped immediately about supplies I had received for the old pump. She arranged for supplies for my new pump to be sent to me as soon as I sent back the old. Nothing for me to do but send back the old. Very smooth!
I feel very fortunate to have Edwards Health Care helping me with my Dexcom G 6. It helps me so much that I don’t have to order my scanners and transmitters. You guys are great and I appreciate your help.
Had to call them multiple times due to my ob not faxing my information for my breast pump in a timely manner, and each time they helped me and explained what I needed to know when I needed to know it. They even went out of there way to call …
Kory was very helpful and patient in handling our order for Dexcom G6. Her knowledge and explanation of the process made us feel confident. She is cordial and we look forward to receiving the product. Great job, Kory.
My husband Eugene Thompson loves the sensors, it’s so much easier than doing finger sticks. The ordering process is so simple, you just give them a call and they handle the rest. Thanks so much.
Absolutely abysmal customer service. Have had orders in with them for three months and still waiting on my supplies. I was never given a tracking number to monitor my shipment and change the address as needed. Talked to customer service who …
We are very fortunate having EHCS as our medical care supplies for our member of family. The staffs at this company have been very polite and thoughtful to us. Each time, we need anything or with our inquiries, the representatives always, …
I can without a doubt tell you that Edwards healthcare services is positively one of the best at home health care medical devices and supplies suppliers we have been with Edwards for many years now through my sons diabetes needs they …
My interactions with Edwards Health Care Services have been very satisfactory. Their representative was very professional, helpful, and friendly! Quick service, too. One of the better groups I have ever used.
From start to finish, excellent experience. The whole process was only about four weeks. I got my pump and supplies with very little problem and a minimal of my time and effort. Thanks again for making my experience perfect.
Great company! Always on top of things, never having to hunt them down for anything. Never have to call multiple times to figure out where supplies are. Everyone I have spoken with has been very pleasant!! It makes life much easier!
It’s was a ruff month loosing my prescription coverage on no notice but thanks to Sarah who help me navigate for me I appreciate it very much. Thank all of you for helping me
WORST EVER! I don’t believe the reviews here! No one including CLEVELAND CLINIC recommends EHC! SUPPLIES ALWAYS 2 WEEKS LATE! NEVER SENT ANY EXTRA. Update: 8/2022 …
Representative Shannon, reached out to me with the upmost professionalism, she expedited the shipment of all my medical needs with consistent follow up. This was the best customer service that anyone could receive especially when dealing …
I get what I need on time every month. Anytime I’ve had problems with one of their products they always send me a replacement piece so I don’t run short at the end of the month. It has improved my diabetes issue I’ve had for the past 38yrs. Very Grateful to all the staff
Never received an email regarding when my supplies shipped. Then UPS sent it back with only one notification saying I missed it. Leaving voicemails instead of emails that go straight to junk is far more effective. Please consider this and also stop using UPS
It took over 2 weeks with almost daily calls, to resolve several issues with my first order for the year. Major complaint regarding your automated phone calls to notify of an issue, the calls are initiated immediately after your offices …
I expected to receive my overlay, or covering protectors sooner than when they arrived. I feel as though it took almost two weeks for this special order.
Generally my CGM orders come on a usual day or date. This item just took a little bit longer. It came by USPS..
In the process of getting a New Insulin Pump and supplies for my Daughter. My Rep, Bill W., has been absolutely fantastic to work with!. He’s answered all my questions, and always is prompt to get back to me when I contact him. I’ve …
I’ll admit, I am always very nervous using third-party distribution for my prescriptions. Edwards health care has been very easy to work with! The entire process went very smooth and they were always able and willing to answer any of my questions. Jamie R was amazing to work with!
Although I panic thinking I will run out of my sensors, Edwards always comes through in time. I very much appreciate the prompt customer service. I feel that Edwards has my best interest at heart.
The company was very easy to work with and helped me with any and all paperwork I needed to have completed. They were very responsive when I emailed them with questions. The shipping was also very quick and I received my pump on time. I’ll definitely use them again in the future!
Actual customer service is pretty non-existent after the sign up. I ordered medical device supplies and it took more than 28 days to ship. On multiple occasions during that time I tried calling, only to be placed on hold for 20 minutes …
At first, I was very happy with ECHS and would have given 5 stars. The rep I spoke to initially was very helpful and got my supplies approved with the insurance company very quickly. I did have an issue with a delivery (NOT EHCS fault) …
I absolutely love my Dexcom6, it was one of the best things I decided to look into. It has seriously changed my way of looking at my diabetes, my A1C was never below 9.2 before use and within 6 months I had gotten it to 7.0 and have kept it …
As a medical supplier it’s nice to have a company that delivers their product on time and accurately. The one improvement that would help is the ability of Edwards reaching out to the consumer if there is a change in Medical supplies that …
I receive a incorrect receipt in every shipment, then I have to call to get the correct receipt. After 20 + minutes on hold I can finally ask for a receipt. Unfortunately they seem to always seem to send the wrong copy so the process …
Edwards Health Care services works well for people who need diabetic supplies and are on Medicare. I appreciate the ease of getting my CGM supplies sent to my home.
I am so grateful for the pump and the great customer service that I received! It was easy to fill out the form and then Edwards Health Care Services handled everything else which was wonderful for an expecting mother!
Have had issues lately with getting my supplies but I think they were straightened out this time. Got everything overnight as promised and sent back the extra shipment that came via snail mail.
They have always been easy to work with and very helpful. But in this order I specifically asked them not to send pump supplies because I still have plenty, but they sent them anyway. Usually they listen to you and comply but not this time. They are a great company. It has been a pleasure to order from them.
I’ve never had a problem with EHCS. My CGM supplies are refilled monthly & I don’t have to do anything. Anytime I’ve had to call with a problem, they’ve always been nice & did everything to resolve the problem in a timely manner.
Edwards Health Care Services is the absolute best when it comes to buying diabetic supplies to fulfill your personal needs. My personal experience has been absolutely fantastic and I look forward to receiving all my products from only this place of business.
EHCS representative(s) know and understand, in detail, patient needs for medical equipment, the medical providers that must provide information and prescriptions, and insurance providers for processing payment.
You can’t set your sensor order to “automatic refill.” Instead, you have to order sensors either online or by phone. Then you still need to get your doctor to review and fill out paperwork every 6 months. Probably a Medicare requirement …
I had been using Byram Medical Supplier. They were terrible – always very late in shipping my supplies. A friend recommended Edwards so I reached out to them. The prior supplier would only ship a 30 day supply of my Libre sensors claiming …
I needed a PA in April and it’s the middle of May and I’m still waiting on it to be approved. I have no supplies for my pump so my glucose readings are very high and I can’t get them to stay within an acceptable range by taking shots. My …
I never received phone call or email stating your company couldn’t get order from Dr. for supplies for me. I ordered them in the time required by your company and even called you twice checking on my order, no reply by you. i was …
My experience thus far with customer service and working with Joy has been positive! She was very caring, knowledgeable, and helpful. Thankful that my first experience with this company has been with her. I’m looking forward to hearing from the next team to assist with my product ordering.
It was great at first until my insulin pump supplies never got shipped and I was completely out of supplies. I put in for a refill order and contacted the company. It took 3-4 days before the refill order was ever sent. I contacted my pump …
Delivery of products was very prompt, however, there were no test scripts enclosed as in all of my previous orders. Has this product service been discontinued or will you please send me a box of 25 as was included in prior orders?
Very helpful with the new device and arranging for delivery! Very quick delivery. Wish all companies could be this efficient. Thanks for all your help!!
My doctor told me that the new script that she sent was for the Libre 2 but I received I received the Libre 1
Other then that your service is excellent
I have used Edwards Healthcare Services for two years. now. The ordering process is simple, and the customer service is superb! Would definitely recommend others.
You have to be on top of this company every month or they just wont automatically ship your supplies….they havent sent pump supplies in 2 months. Unless I call, it doesnt get shipped out!
Paige, the representative that was assigned to be has been excellent. She has been persistent in getting me my insulin pump and the Dexcom that goes with it. She is awesome!!!!
I switched over from another medical supplier d/t switch in insurance. Edwards stated that the new client process was 2 weeks. Well after about 2 months we still we’re not authorized. My daughter went this entire time without her Diabietes …
It’s a 50/50 chance I get my order most of the time and I’m paying with a credit card, not through insurance. I often have to follow-up via email and then if they don’t reply in a week, call them. Sometimes my order got lost, other times no one has called the Dr for the prescription, etc.
They have been very helpful in my couple of years of experience with my t:slim X2 pump and my Dexcom G6 CGM. Especially when, during the summer, I would get hot and sweaty mowing the lawn and my G6 sensor would fall off. We are always …
Needed 2 Dexcomsfor my children replaced since one was lost and the other was broken. They had the same Dexcoms for 3 years so it’s not like this is a common issue for us. Months of going back and forth because they wanted the readings from …
For the most part EHC is great. However, their billing department keeps messing up my son’s billing and I get notices from his insurance of prescriptions or durable medical equipment not being approved for payment.
The .an I talked with was very helpful. He did see the someone at Edwards sent the wrong sensors, and he told me how the problems could be resolved. It’s been done and I am back to normal, and who the man was deserves a pay raise.
At these times of high technology, it always a pleasure to speak with a person and order by phone. Time for them to answer is taking a bit more time but I appreciate so much having someone there to explain any current changes. Again, thank you and a pleasure. Sincerely, Aida Wetzel
Having diabetes for over 35 years and a pump and insulin management system, each of which require changing at home weekly and monthly. It is important that the items that must be changed arrive on time and in good working order. Edwards …
I just received my second order of FreeStyle Libre II CGM sensors. EHCS was wonderful to work with during the initial order, working through the red tape to get Medicare approval. They emailed me about 6 weeks prior to the date I would be …
Quickly and correctly provide my insulin pump supplies each month. Staff is pleasant and helpful. Dealt quickly in processing my initial pump order and obtaining insurance approval.
My endocrinologist moved probably 9 months ago and her old address is still on record. I keep telling them the new address, phone and fax numbers but it doesn’t seem to get recorded and delays my shipments. Hopefully the last person finally did get it fixed but took entirely too long.
EHCS is new to me and I like them a lot more than the last supplier. The personal contacts are warm and accurate information achieved. The online access is great and fully functional for my needs.
The order was delayed 30 days. Luckily I found infusion sets in a travel bag. Multiple phone calls did not resolve the paperwork issues. I am no longer using Libere sensors but the Doctor’s office said all request were for Liebere. No one …
The Medical equipment did not come in a timely manner. EHCS blamed the Doctor. The Doctor says he did not receive the paperwork from EHCS. Whatever happened, this is not acceptable.
Horrible customer service. Took almost 2 months for me to receive my first order of supplies. This included me calling them nearly every day to follow up and check on the status of the order. The only reason I didn’t go with another provider is because this was the only option offered through my insurance plan.
It’s always a challenge to deal with anything medical these days. That being said, i find this service 2b superior compared to its comp set. When you call, the automated service is clear and it’s choices selections have nice clarity . The …
Edward’s health care service has been very helpful. If I have any questions they are there tio help in any way rhey can. They are very professional. I would recommend them to anyone who needs libre 2 sensors.
Worst Service Ever,
I have been waiting months now for my order and nothing. Oh they sent me lancets. How does that help me with my very much needed pump supplies. I am almost …
I told you to NOT send anymore Autosoft 90s infusion sets, I hate them and they are an inferior product. Well, I have switched to a Medicare Advantage program and you are not their DM provider. So I guess our relationship is over.
Every time I need supplies I have to wait for my provider to send information and Edwards wait until the last minute to get the info. My sensor expires and I have to wait up to 2 weeks or more to get the new sensors
Just like clockwork, we get the email to place my husband’s monthly order and if the postal service doesn’t screw up and send his package in the wrong direction, his supplies arrive promptly.
Working with EHCS this year has been a complete pleasure. Each encounter with EHCS has demonstrated the professionalism and competence of their staff. Every time I contacted them, their response was accurate and timely. Thank you for excellent service.
The last couple of shipments have been late in getting here! I go two days without sencers. I even ordered early to avoid that! Not sure what can be done but it’s a bit frustrating!
I love getting my supplies from them. Whenever I forgot to place my order they send me an email and even call me to remind me. The supplies are always well kept with extra paper wrap to ensure safe delivery.
Jamie was extermely unprofessinal when I called her about my daughter’s diabetic supplies she acted as if i was bothering her. I had to call several times a week for almost 3 months I just received a shipment about 2 weeks ago and that was …
I was having issues with a transmitter for my insulin pump. Jamie helped me get it replaced at a very busy time of year with the ending of the deductible period. I appreciated her extra effort and following up with me and my doctors office to ensure it was replaced.
I’ve been ordering my husband’s supplies for a couple of years, now & the cost can’t be beat compaired to what the big pharm charges. The reason i’m only giving 3 stars is ehcs keeps emailing me the option of ordering online, which i did, …
I am so very happy with EHCS it;s hard to put in words. They get your order done early, complete, and accurate. They are the best supplier I have had. My previous company ws a real nightmare.
have always had a great experience with Amy Edward’s helping me with ordering my pump and all supplies very dependable when you need her services and will always return your phone calls as soon as she possible can very dependable company!
Very nice to deal with. always get a live person on the phone. (which I’ve only had to do once in the last two years) The shipments are always on time. I highly recommend
Overall I’m satisfied. However I must say that the phone representatives are not as friendly as they used to be. Impersonal seems to be the attitude of the day now.. And I no longer receive test strips with my Freestyle Libre order. They are quite expensive…
Terrible customer service!!! They do not care about potential customers. I was referred to Elyse Labbe, who stated she set up an account for me to get my Dexcom G6 supplies by mail. My insurance authorized everything. I called her every …
Very professional, knowledgeable, and attentive staff. Brandi Barkhurst, Diabetes Adviser is exceptional. She worked diligently through the process until my problem was resolved. Reordering supplies is easy and received on time. EHCS is highly recommended.
Never send things on time but once they ship they come quick. They lose orders and don’t communicate. I’ve had to drive to their office to get supplies because they can’t figure out a month and 30 days aren’t always synonymous.
I am always very pleased with the services provided to me by Edwards Health Care Services. However, this past order, I was very dis-pleased, not with the representative but over one of the policies of Edwards. I normally have a Dr. Appt. …
My husbands insurance would not cover the new Libre 2 receiver and this company was able to get it and ship to us free of charge. I just wish they could get us the discs free or low cost. But grateful for what we did get.
If you are a type 1 diabetic, do not use this supply company. They are incompetent and have a lot of “accidental oversights”. They will not let you know until last minute that they can’t ship your supplies. It’s happened numerous times …
I switched from another supplier who consistently overcharged, billed incorrect codes, and delayed shipments for 3 years. They could not get it right. …
It was a little slower than usual because of needing to contact the doctor, but everything went smoothly. It is not your fault, but you as a distributor could help put some pressure on Dexcom. About one in five or six of my sensors start …
This was my first experience with Edwards.I moved to them from another supply company because the other company took over 4 months to get my supplies on a reorder and still did not receive the supplies. My initial response with Edwards was …
I love Edwards Health Care. They make sure I get my insulin pump supplies every month and if I call them about my supplies or equipment they are very friendly, helpful and always ready to assist you the best they can …
They have online re-order but half of the time when you place the re-order online it never shows up. By the time you realize it’s not coming You are out of your supplies. Shipping is slow sometimes five days. Instead of giving you it a …
Communication is terrible. Shipments are always held due to the inability to communicate effectively. I’ve asked several times to have changes to certain supplies (Type 1 infusion sets) and have never even received a call back. Recently, …
I currently am a customer. I’ve had mostly good experiences with them. The company works well with my doctor office. I get insulin pump supplies for them. I usually have little wait time when I call customer service. I’ve only waited a …
As a Type 1 diabetic on a pump I can’t afford to use a company I can’t rely on. EHCS has always given me great service, both via telephone and online. Their customer service personnel are uniformly easy to work with. I also appreciate the …
We’re so happy we picked Edwards Health Care Services for all of our sons diabetic needs. We have our Dexcom and Tslim pump through them and we get his supplies sent straight to our home. Anytime I have questions they’re so helpful and …
my experience has been terrible with the records dept.
This is the most terrible company I have ever had to deal with. I called and gave my information to them to order pump supplies. I heard nothing after two weeks so I called back. They told me they had everything they needed except for the …
This company takes care of everything for you in a pleasant, responsive and efficient
manner. The Freesytle itself has been life saving for me. I took my HgA1c from …
Called several times the last 2 weeks concerning my last sensor that did not work. Told to call DexCom. Called them gave me different numbers they never returned my calls so since Sunday I’m out of sensors. So I back using blood strips. I …
Edwards Health Care Services always has my Diabetic Supplies to me in a timely manner. Any problems I have when I call the Staff is very helpful, caring, understanding, and takes care of my problem while I am on the phone. I love this company…
My infusion sets were change to a different type that I had tried before and returned due to the difficulty in using them, additionally the tubing is shorter which is a major inconvenience. I am not satisfied with these infusion sets. I would really like them replaced with the infusion sets I’ve been using for years!
there has been an issue that me and my family have been dealing with since January of 2020, we sent back a receiver that we never used and is still getting charged for it. usually we have to pay before you guys send anything so we paid and our insurance paid the rest but we are still getting a bill
I think they try. They just have poor procedures in place. For example, I get a call telling me that my supplies are ready for reorder. Brilliant, right?! Sort of. They’ve gone to the trouble of auto-dialing my phone number, so why not …
Worst company ever. I have been with them for a couple years and always heard the horrible stories but would never believe it Now I am living it… When you start 3 months early with giving them information of an insurance change so when …
The representatives are very knowledgeable about the products as well as how they are covered by my insurance. I’ve dealt with EHCS for 6 years and I have been more than satisfied with the supplies I receive for my son and the time it takes to receive them.
I have never had any problems with EHCS , if I call for a problem it is handles right away. I do enjoy being able to get my refill online and not have to worry about the mail .
I have been using Edward’s Health for my diabetic pump supplies, & as 6 months ago my CGM supplies. My shipments are always on time. When I have talked with them they are always polite & professional. I am very pleased with them
Judy Jackson
Edwards service has disappointed me in the past year. I am shopping for another provider through my insurance. I was very happy with their service level in the past, which made me give them 2 stars versus one.
they have been awesome in helping me with get my supplies with ease on time with no problems
As a Medicare client I wish I could order refills online but I assume EHCS has no control over this and it’s a Medicare restriction for some bureaucratic reason.
There was great confusion on my health plan and billing codes but after several people getting involved, it was resolved. I appreciate the reminders to reorder and the emails as to shipping. There is a delay to track package thru carriers but I’ve learned to anticipate deliver days. Thank you for working thru this epidemic. Stay safe
I am very disappointed in poor communication and in an even less informative website. The only thing I can do on your website is pay my bill, yet little info is offered on the bill other than the cost. There is no history of past bills and …
Easy peasy lemon squeezy. Very efficient, no problems.
The customer representatives are very helpful, they make sure to follow-up if a document/ approval is missing.They also make sure that there are no delays in receiving the supplies.
I’m a Type 2 diabetic for over 40 years. I checked my blood glucose about 4 times daily by using pens, my fingers have become numb and I finally ask my endocrinologist about the 14 day libre , I like it, but not so sure of the accuracy of …
We had been using another company for my husband’s FreeStyle Libre supplies. The service was terrible and communication from them was non-existent. I searched the internet and found Edwards Health Care Services and from the first phone …
When I order there i have no problem
It would be nice if they would get their product to you on time instead of letting you run out of stuff that you need
I am very disappointed in ehcs. They are slow at shipping, processing or gathering approval from insurance carriers and they lack follow through when it comes to returning calls to their customers. I am a diabetic that receives the same …
At first they were not calling the right doctor’s office number to get my order verified. I had to call back and tell them every 3 months that they were not calling the right office. Seems like their communication levels were not accurate. The doctor’s office number was not forwarded on to the right person.
Dexcom had supplied my continuous glucose monitor supplies for two years when I was informed they would no longer distribute the supplies I need; I was told to contact Edwards. Upon setting up an account I was assigned a representative at …
I get everything I need promptly. Could not ask for better service.
I called Edwards to get a Libre Meter for my husband who suffers from Type 2 Diabetes. I was pleasantly surprised at the professional and prompt service we received. Our situation required several follow up phone calls which expedited the …
This is what a health care services company should be. I signed up with them in January after nothing but problems with my previous CGM supplier. My first two orders from Edwards have been timely and accurate. I highly recommend this company.
Customer Service is always friendly and helpful. My orders normally come a little sooner than expected, which is nice. With all the other issues that go along with having Type I Diabetes, EHCS helps make getting supplies one less thing to worry about.
Very helpful and answered my questions. Quick delivery!
Incredibly frustrating working with Edwards. The communication between them and my clinic is inconsistent and has left me without my insulin pump supplies for weeks now. Call Edwards, get one response. Call the provider, get a different …
Worst service. They lack automated services. They want you to call every month. They are quick to contact you if you owe money but not to send you supplies. Edge park has a efficient and seamless service. Two clicks and order placed. If …
Good service but a little slow in making notifications.
DO NOT DO IT! I Got my pump and cgm through edwards easily. Getting the supplies for said equipment was NOT so easy! I have emails from Edwards promising my supplies would be shipped on 3 different dates. Here i am 15 days later with no cgm …
Professional and Courteous. Had some issues with delivery but EHCS was on it and my device finally arrived. Thank You for Outstanding Service.
Until this past year other than slow turn around times which they would always pass blame to the doctors or insurance company I didnt have very many problems. It would have been nice for one person in the past decade to take ownership of …
Order a three-months supply of sensor and they arrived on time.
A Edward’s rep calls me yesterday 4 days before my sons supplys are to be shipped saying my sons pump supply won’t be shipped becouse the RX ran out ,so I’m calling his pump nurse , diabetic team an hour before they leave trying to get a …
Almost out of pump supplies and they are telling me it’s going to take at least a week for them to contact my insurance company? I can contact them in 5 minutes! They aren’t very concerned about their clients! * update * within an hour of …
Varied explanation of coverage on diabetic supplies from different individuals.
We’ve had excellent service with EHCS. Prompt to reply to emails. Always able to help with our inquiries.
Horrid company! They take your money within seconds, but can’t ship the right supplies. I have an insulin pump, and they sent the wrong pump supplies to me. It took 3 days to receive the wrong order, they are closed on weekends, the …
I am a type 1 diabetic and I have been ordering Dexcom g6 glucose sensors/transmitters from Edwards since last spring. None of my shipments come on time and I always have to go at least a day with no means of checking my blood sugar. (I am …
Contact between my Doctor and Edwards seem to take forever to the point that I ran out of supplies
Awesome team thank you for your help and all you do for my nephew.
I had a very hard time getting my glucose meter even after my doctor sent them my script for it and they had approve me for it and three days later I was denied. After about a month of calling Medicare my Insurance and Edwards I finally got …
I am surprised about the number of negative reviews for this company, as I had a great experience ordering my breast pump through them. I had initially contacted another breast pump company, but after not hearing back from them for a week, …
I’m very unhappy with the fact that my daughter’s diabetes supplies were initially sent 12/15/2020. Today is 12/31/2020 and we still have not received them. When I reached out they did send a new shipment via UPS, but that is taking an …
Friendly, knowledgeable, efficient, fast. Couldn’t ask for more.
Products usually show up pretty close to when I run out.
Edwards Health makes every transaction 10x harder than it needs to be. When ordering supplies for my T1D daughter, things should go seamlessly. Edwards seems to try to ensure it will make our life even more difficult, if it can do so.
Customer service everybody’s understanding take the time to talk to you explain things respectful kind courteous has got me a new insulin pump when I needed it no problems with it I want to thank Miss Pam miss page and everybody else that I talked with supplies comes quickly with everything in it I have no problems whatsoever
Edwards Health Care Services has personally provided me with a sufficient way to adequately keep my blood glucose levels in total control. With their help it has allowed me to live a more productive lifestyle and manage my diabetes more …
I appreciate Edwards Health Care and their quick service and no mistakes!!
I am Type 1 Diabetic on an insulin pump so it is imperative that I receive all my supplies on time so I am prepared when I need to change my pump. …
Since I have been a member with Edwards Health Care services since July they have responded very well. I have been given a direct line of communications and a single person to talk too. That person has been attendant to my needs and quick …
When I asked for a refill you sent a new user question letter to my doctor. Then you sent another when that did not get an answer. This is stupid. If that happens again I will find another supplier.
Edwards has always kept on top of my insulin pump and continuous glucose monitor supplies. I have never had to worry about running out of supplies. I have learned to have confidence in Edwards.
I never have a problem with my orders.
Very friendly staff and great customer service. Treat each patient with respect and very helpful
My experience with Edwards Health Care Services has been very positive. I have been using EHCS for the past five or six months to supply my diabetic testing supplies which includes meter, testing strips, 14 day sensors, alcohol wipes, etc. …
Edwards Health Care Services keeps great records as to when I need supplies for my CGM. I never have to call as I know when my items are shipping and when to expect delivery.
EHCS has been a wonderful company to work with for diabetic supplies. Life has been difficult enough while learning how to navigate Type 1 Diabetes with a child. It is very reassuring to know that the diabetic supply company we are …
Great competent customer service I get my supplies. But I do wish that they would contact my doctor for required paperwork a bit earlier before the deadline , not last minute.
Ordered supplies without any questions, delays or hassle. They got the Rx from my MD and supplies arrived on time as promised. Great experience! Glad I switched DME companies so far.
I got the least qualified people you have . First one said I owed $720 , then told me she would email me but thought it would be $230 . I got an email that said $520. I spoke to my insurance company and was told it would be ZERO. Took a week to get this straight. I got the supplies just in time for my training class.
EHCS have ALWAYS been Very helpful, and shipped my necessary items to me fast.
Never a problem doing business with them.
A++
This company has been wonderful to work with. Supplies are always on time.
I have absolutely no complaints against this company. I have been on my insulin pump for almost ten years and Edwards Health Care has been my supplier and technical support the entire time. They are super sweet on the telephone and so …
When it comes to obtaining clinical notes from my provider, Edwards reported several days after my order that they had not gotten a response from my provider, though when I contact my provider I was told that she had not gotten a request. …
Edwards Health Care Services has always been so helpful when I needed an answer to my FreeStyle Libra 2 sensor. We highly recommend them. Thank you !
Ordered Pen Needles for injectable insulin. They took the order and I was lead to believe the order was placed. Got a call several days later that EHCS do not have a contract with Medicare for pen needles so they cannot order the pen …
They were on my approved list for breast pump supplies. I took a look at what they had to offer and found a pump I liked. Signed up and needed to wait for insurance verification. No email telling me my insurance was verified and when I …
The customer service person I worked with, went above my expectations to get my order to me on time.
This company at one time did have great customer service. They did not take my insurance which I do not fault them for. I ordered with them for over one year and when I asked my pharmacy to call them to transfer the prescription, Edwards …
Always polite and quick, they do treat their clients with care and see that all is understood before the call ends.
My orders have been delayed several times and many mistakes made. Very hard to get someone to take care of the issues promptly. They omitted diabetic supplies that I must have to
Use my equipment.
I have used the company I believe going on a little over a year and have never had any problems! Such easy and friendly service always
I have been using EHCS for insulin pumps and supplies for years. I just received my second insulin pump from them and the process was seamless. They handled all the Medicare paperwork and worked with my physician. Supplies shipments are …
While EHCS has really good customer service reps, their shipping practices are sometimes questionable… …
Never got my order and you won’t replace it because you never recorded my change of address when I called you. So, because of someone’s stupidity I haven’t been able to use my pump.
Getting a pump was a scary, frightening experience especially since I have been doing injections for 9 years, but the wonderful people at Edwards are always patient, polite and friendly. It made our experience very easy especially for my mom. She Loves Edwards and how pleasant they are to her when she places a order for me.
The worse experience, totally lied to me and my mom about calling my doctor. Needed paperwork doctors don’t give out and never had an issues before this last time. The products are faulty and I had to pay for two months worth of supplies …
I was shorted a 2 month supply of Dexcom sensors on my most recent resupply order. When I called and notified of the shortage, there were no questions asked and I was shipped the shortage immediately.
We only use their mailorder service which is excellant.
Still waiting for the test strips and control solution I had requested. Otherwise everything is done very well and as promised.
All companies should deal with customers like EHCS. They set the standard for excellence!
EHCS is easy to work with and tries to correct any problems you have quickly.
The company worked expeditiously to process my request for DME supply. I had no issues nor did I have to submit repetitive information to get my supplies. The representatives were quick and helpful. Appreciate their great service.
Took my money and held my order for no reason, twice.
Great service and easy ordering process. I like that they send me reminders when it’s time to order.
I recently my CGM order but not the pump supply order These need to be coordinated together.
My orders are on reorder and come each month with no worries
Always a pleasure to talk to. helped me solve my problem.
Setting the account up and getting my first delivery of libra sensors was difficult but it has been smooth sailing with EHCS since then.
The receipt that comes with the product is hard to understand. It looks like …
Called my insurance they gave me 3 companies to receive my breast pump. Chose Edwards based on reviews. Called them and emailed them. All communication and questions answered quicky and timely. Spoke to them and explained needed my pump …
The shipping is horrible. we need medical products in a timely manner not two weeks from now. in that period of time the medical situation can change. I can get prescriptions for my pet from Chewy’s in 48 hours. free shipping from amazon in 3 days generally. Also deterministic delivery dates.
Very helpful went beyond my expectations to get things done.
As far as supply of my Abbott Libre Freestyle sensors, this company has always been timely. I’ve also watched them improve their process over the past 2 years. However, they still don’t accurately determine what exactly your insurance pays. …
I have been a customer for a while now and have been impressed with the service from day one. Every time I contact EHCS I receive excellent service. All associates are professional, courteous, helpful, reliable and knowledgeable. There has never been a problem, an all around pleasant experience. I highly recommend this company.
EHCS handles all the paperwork with my doctor which is so helpful. They give me a reminder when it is time to reorder, tell me the date it shipped, and give me a tracking number, all of this helps greatly. Have been using them for several years and always a great experience, even during the pandemic.
We have been using EHCS for quite some time and they have been excellent. We can call and very seldom do we have to wait on hold. They do a great job!
Customer service is OUTSTANDING! Five stars is too conservative. Here is one small example of a company that cares: I called to check if my paperwork was in order as a new customer. I didn’t get further than saying that was the reason …
Everything went smooth and received product in timely manner.
Didn’t receive complete order. There were no test strips for checking accuracy.
When I have placed an order, it is another transaction to pay my part of the cost. Why make it so hard?
Edward’s recently helped me get a cgm, from first phone call I had device in three business days. Really impressed with quickness of delivery.
I placed an online order and received an email confirmation for that order, everything was correct. Somewhere in their process someone decided, without contacting me, that is not what I meant to order. Now I am sitting here without the supplies I need.
If I could change suppliers I would. They mess up EVERY ORDER: they billed the wrong account after I spent forever repeating the correct account number for them; it took two weeks to provide the correct receipt – who knows why they put …
Have been dealing with Edwards Health Care Services for the past five years or so, and have always received excellent customer service, timely medical equipment shipments and friendly help with any problems I might have.
Great bunch of folks — Don’t hesitate to do business with them! 🙂
I enjoyed the free cigars and refreshments. The stripping space aliens were also a very weird touch.
It’s been almost 3 months and I’ve been unable to get the supplies. They told me my insurance wasn’t contracted and that was the last I heard from them. My insurance told me they were in network and that Edwards would be reaching out, never …
Not real happy at this point. Call to replenish my supplies get it all set up to pay my share. Get an auto mated phone call saying I need to call , but always get the automated call after hours. Then I have to wait for the next day. I call …
First time I ordered from him so far so good let’s see
Worst customer service on the planet. Never ship orders on time. Always have an excuse. Never contact the customer to inform them of problems.
I did not receive the shipment of Dexcom 6 sensors that were to be shipped on February 23. I am having to go elsewhere to get supplies. I just can not trust Edwards Health Care. My Doctor will be notified.
I posted my order on-line, got updated often and received my order on time. What more could you ask for?
The auto shipping is always wonderful! I get messages when our supplies are sent and when they have been delivered! I love this company it constantly outshines all the other companies we use for other things that our insurance requires that Edwards doesn’t deal with.
EHCS was the company that reached out to me when I inquired about use of the Dexcom-G6 constant glucose monitor solution. While initial shipping and paperwork was fairly straightforward, reorder and shipping has been terrible. This is a …
My past medical supply company really made a mess with my supplies and billing. Edwards helped in fixing everything.
I have been very pleased with EHCS. They always get my order correct and ship when they promise. I wish the shipping company was as prompt.
They have always took good care of my needs. Would recommend. I did have a problem with my Dexcom6 supplies. I paid for them and never received anything. I called and got told it was a paperwork problem with my dr., called the dr and his …
Reordering was very easy. Staff are friendly and helpful.
Quickly got to my call, o wasn’t waiting forever in the hold purgatory. The lady that answered was kind sounded thoughtful even though all I needed to do was pay my bill.
I placed an order. The young lady was very helpful, friendly and asked if I had questions. She told me when to expect my order. Edwards employees are asset to their Company.
EHCS has easy to talk to Representatives, The people are friendly and try their best to get what you need when you need it asap. The people at Edwards does not beat around the bush if they cannot get a product for you then they will let you know. I have worked with this company for several years and I have had no trouble with them.
I love how easy and convenient it is to order my supplies. And I don’t worry about running out of supplies ever.
I worry if my glucose monitors get low. A request for a new batch was denied at that time.
I was told they would ship to me in time. …
I changed pumps and was helped immediately about supplies I had received for the old pump. She arranged for supplies for my new pump to be sent to me as soon as I sent back the old. Nothing for me to do but send back the old. Very smooth!
Edwards has been easy to work with. So far I’ve gotten my orders on time.
The representatives are very professional and very helpful. I am happy with Edwards Health Care Services
I feel very fortunate to have Edwards Health Care helping me with my Dexcom G 6. It helps me so much that I don’t have to order my scanners and transmitters. You guys are great and I appreciate your help.
Ashley worked very hard to get Medicare to approve my Dexcom 6.
Had to call them multiple times due to my ob not faxing my information for my breast pump in a timely manner, and each time they helped me and explained what I needed to know when I needed to know it. They even went out of there way to call …
Kory was very helpful and patient in handling our order for Dexcom G6. Her knowledge and explanation of the process made us feel confident. She is cordial and we look forward to receiving the product. Great job, Kory.
My husband Eugene Thompson loves the sensors, it’s so much easier than doing finger sticks. The ordering process is so simple, you just give them a call and they handle the rest. Thanks so much.
Absolutely abysmal customer service. Have had orders in with them for three months and still waiting on my supplies. I was never given a tracking number to monitor my shipment and change the address as needed. Talked to customer service who …
We are very fortunate having EHCS as our medical care supplies for our member of family. The staffs at this company have been very polite and thoughtful to us. Each time, we need anything or with our inquiries, the representatives always, …
Excellent service. Have never run out of supplies.
Edwards has done an excellent job of ensuring that I have my supplies every month. James Hagwood
I can without a doubt tell you that Edwards healthcare services is positively one of the best at home health care medical devices and supplies suppliers we have been with Edwards for many years now through my sons diabetes needs they …
My interactions with Edwards Health Care Services have been very satisfactory. Their representative was very professional, helpful, and friendly! Quick service, too. One of the better groups I have ever used.
From start to finish, excellent experience. The whole process was only about four weeks. I got my pump and supplies with very little problem and a minimal of my time and effort. Thanks again for making my experience perfect.
Great company! Always on top of things, never having to hunt them down for anything. Never have to call multiple times to figure out where supplies are. Everyone I have spoken with has been very pleasant!! It makes life much easier!
Have had no problems. Got my supplies just when I was supposed to.
Seems I get a lot of emails…but I always wonder if my order will get here on time…need more updates on “where my order is…”
They are very helpful if you have any issues. Prompt, courteous service
It’s was a ruff month loosing my prescription coverage on no notice but thanks to Sarah who help me navigate for me I appreciate it very much. Thank all of you for helping me
The only reason I didn’t rate the service 5 stars is because EHCS does not list the items I am reordering.
WORST EVER! I don’t believe the reviews here! No one including CLEVELAND CLINIC recommends EHC! SUPPLIES ALWAYS 2 WEEKS LATE! NEVER SENT ANY EXTRA. Update: 8/2022 …
Representative Shannon, reached out to me with the upmost professionalism, she expedited the shipment of all my medical needs with consistent follow up. This was the best customer service that anyone could receive especially when dealing …
They always get my order right. Have had no problems at all!
I get what I need on time every month. Anytime I’ve had problems with one of their products they always send me a replacement piece so I don’t run short at the end of the month. It has improved my diabetes issue I’ve had for the past 38yrs. Very Grateful to all the staff
Never received an email regarding when my supplies shipped. Then UPS sent it back with only one notification saying I missed it. Leaving voicemails instead of emails that go straight to junk is far more effective. Please consider this and also stop using UPS
It took over 2 weeks with almost daily calls, to resolve several issues with my first order for the year. Major complaint regarding your automated phone calls to notify of an issue, the calls are initiated immediately after your offices …
My experience with Edwards Health Health has been beyond excellent . Quick to ordered and on time delivery. Thank you !!!
This company is great! Easy to work with and fast delivery of supplies!
I expected to receive my overlay, or covering protectors sooner than when they arrived. I feel as though it took almost two weeks for this special order.
Generally my CGM orders come on a usual day or date. This item just took a little bit longer. It came by USPS..
Very good excellent 👏 👌 👍 product and shipping. But it is important to have an extra one cuz product does falls easily. …
In the process of getting a New Insulin Pump and supplies for my Daughter. My Rep, Bill W., has been absolutely fantastic to work with!. He’s answered all my questions, and always is prompt to get back to me when I contact him. I’ve …
Clear directions. Keeps me up to date. Reliable delivery.
I’ll admit, I am always very nervous using third-party distribution for my prescriptions. Edwards health care has been very easy to work with! The entire process went very smooth and they were always able and willing to answer any of my questions. Jamie R was amazing to work with!
Although I panic thinking I will run out of my sensors, Edwards always comes through in time. I very much appreciate the prompt customer service. I feel that Edwards has my best interest at heart.
The company was very easy to work with and helped me with any and all paperwork I needed to have completed. They were very responsive when I emailed them with questions. The shipping was also very quick and I received my pump on time. I’ll definitely use them again in the future!
Actual customer service is pretty non-existent after the sign up. I ordered medical device supplies and it took more than 28 days to ship. On multiple occasions during that time I tried calling, only to be placed on hold for 20 minutes …
Very Professional experience, they cover all the bases and are very polite.
At first, I was very happy with ECHS and would have given 5 stars. The rep I spoke to initially was very helpful and got my supplies approved with the insurance company very quickly. I did have an issue with a delivery (NOT EHCS fault) …
I absolutely love my Dexcom6, it was one of the best things I decided to look into. It has seriously changed my way of looking at my diabetes, my A1C was never below 9.2 before use and within 6 months I had gotten it to 7.0 and have kept it …
As a medical supplier it’s nice to have a company that delivers their product on time and accurately. The one improvement that would help is the ability of Edwards reaching out to the consumer if there is a change in Medical supplies that …
I receive a incorrect receipt in every shipment, then I have to call to get the correct receipt. After 20 + minutes on hold I can finally ask for a receipt. Unfortunately they seem to always seem to send the wrong copy so the process …
Edwards Health Care services works well for people who need diabetic supplies and are on Medicare. I appreciate the ease of getting my CGM supplies sent to my home.
I am so grateful for the pump and the great customer service that I received! It was easy to fill out the form and then Edwards Health Care Services handled everything else which was wonderful for an expecting mother!
I was able to place my re-supply order and they kept me apprised of the status through shipment. It was easy
Have had issues lately with getting my supplies but I think they were straightened out this time. Got everything overnight as promised and sent back the extra shipment that came via snail mail.
They have always been easy to work with and very helpful. But in this order I specifically asked them not to send pump supplies because I still have plenty, but they sent them anyway. Usually they listen to you and comply but not this time. They are a great company. It has been a pleasure to order from them.
I rarely give a full 5 stars … but I’ve experienced a smooth experience with EHCS.
I’ve never had a problem with EHCS. My CGM supplies are refilled monthly & I don’t have to do anything. Anytime I’ve had to call with a problem, they’ve always been nice & did everything to resolve the problem in a timely manner.
The experience was trouble-free, and the call was addressed almost immediately. The person that helpedme was friendly and knowledgeable.
Edwards Health Care Services is the absolute best when it comes to buying diabetic supplies to fulfill your personal needs. My personal experience has been absolutely fantastic and I look forward to receiving all my products from only this place of business.
Customer service is excellent. Whenever I need assistance, customer service is always available 24/7.
EHCS representative(s) know and understand, in detail, patient needs for medical equipment, the medical providers that must provide information and prescriptions, and insurance providers for processing payment.
You can’t set your sensor order to “automatic refill.” Instead, you have to order sensors either online or by phone. Then you still need to get your doctor to review and fill out paperwork every 6 months. Probably a Medicare requirement …
I had been using Byram Medical Supplier. They were terrible – always very late in shipping my supplies. A friend recommended Edwards so I reached out to them. The prior supplier would only ship a 30 day supply of my Libre sensors claiming …
I needed a PA in April and it’s the middle of May and I’m still waiting on it to be approved. I have no supplies for my pump so my glucose readings are very high and I can’t get them to stay within an acceptable range by taking shots. My …
I never received phone call or email stating your company couldn’t get order from Dr. for supplies for me. I ordered them in the time required by your company and even called you twice checking on my order, no reply by you. i was …
I am grateful for the excellent service you provide to us, your senior citizens. Thank you.
Jeanette M. Johnson
EHCS company and personnel are helpful, reliable, professional and thorough in all my interaction with them.
My contact person worked very hard to get all the proper paperwork sent to Medicare! She was excellent!!!
My experience thus far with customer service and working with Joy has been positive! She was very caring, knowledgeable, and helpful. Thankful that my first experience with this company has been with her. I’m looking forward to hearing from the next team to assist with my product ordering.
It was great at first until my insulin pump supplies never got shipped and I was completely out of supplies. I put in for a refill order and contacted the company. It took 3-4 days before the refill order was ever sent. I contacted my pump …
I have experienced great service from Edward’s health care. They send reminders when your order is coming due
Delivery of products was very prompt, however, there were no test scripts enclosed as in all of my previous orders. Has this product service been discontinued or will you please send me a box of 25 as was included in prior orders?
Very helpful with the new device and arranging for delivery! Very quick delivery. Wish all companies could be this efficient. Thanks for all your help!!
Deborah and the team did a nice job in getting my new Dexcom G6 monitor to me here in Alaska. Thank you so much.
Always helpful and quickly. My sensors, so far, have been on time. I’m very satisfied with Edwards Health Care…
My doctor told me that the new script that she sent was for the Libre 2 but I received I received the Libre 1
Other then that your service is excellent
I have used Edwards Healthcare Services for two years. now. The ordering process is simple, and the customer service is superb! Would definitely recommend others.
I always get good service from Edwards Health Care. Everyone is so nice and helpful. Never a problem with anyone.
Thank you for such good service.
You have to be on top of this company every month or they just wont automatically ship your supplies….they havent sent pump supplies in 2 months. Unless I call, it doesnt get shipped out!
Paige, the representative that was assigned to be has been excellent. She has been persistent in getting me my insulin pump and the Dexcom that goes with it. She is awesome!!!!
I switched over from another medical supplier d/t switch in insurance. Edwards stated that the new client process was 2 weeks. Well after about 2 months we still we’re not authorized. My daughter went this entire time without her Diabietes …
My supplies are always on time and packed well. I am never without. Everyone I talk to is pleasant and professional.
Thanks
It’s a 50/50 chance I get my order most of the time and I’m paying with a credit card, not through insurance. I often have to follow-up via email and then if they don’t reply in a week, call them. Sometimes my order got lost, other times no one has called the Dr for the prescription, etc.
They have been very helpful in my couple of years of experience with my t:slim X2 pump and my Dexcom G6 CGM. Especially when, during the summer, I would get hot and sweaty mowing the lawn and my G6 sensor would fall off. We are always …
Needed 2 Dexcomsfor my children replaced since one was lost and the other was broken. They had the same Dexcoms for 3 years so it’s not like this is a common issue for us. Months of going back and forth because they wanted the readings from …
For the most part EHC is great. However, their billing department keeps messing up my son’s billing and I get notices from his insurance of prescriptions or durable medical equipment not being approved for payment.
The .an I talked with was very helpful. He did see the someone at Edwards sent the wrong sensors, and he told me how the problems could be resolved. It’s been done and I am back to normal, and who the man was deserves a pay raise.
At these times of high technology, it always a pleasure to speak with a person and order by phone. Time for them to answer is taking a bit more time but I appreciate so much having someone there to explain any current changes. Again, thank you and a pleasure. Sincerely, Aida Wetzel
Having diabetes for over 35 years and a pump and insulin management system, each of which require changing at home weekly and monthly. It is important that the items that must be changed arrive on time and in good working order. Edwards …
I just received my second order of FreeStyle Libre II CGM sensors. EHCS was wonderful to work with during the initial order, working through the red tape to get Medicare approval. They emailed me about 6 weeks prior to the date I would be …
Quickly and correctly provide my insulin pump supplies each month. Staff is pleasant and helpful. Dealt quickly in processing my initial pump order and obtaining insurance approval.
My endocrinologist moved probably 9 months ago and her old address is still on record. I keep telling them the new address, phone and fax numbers but it doesn’t seem to get recorded and delays my shipments. Hopefully the last person finally did get it fixed but took entirely too long.
I had run out of a sensor and applicator so Edwards healthcare, refused to send me another one instead made me wait two extra weeks with no sensor.
EHCS is new to me and I like them a lot more than the last supplier. The personal contacts are warm and accurate information achieved. The online access is great and fully functional for my needs.
The order was delayed 30 days. Luckily I found infusion sets in a travel bag. Multiple phone calls did not resolve the paperwork issues. I am no longer using Libere sensors but the Doctor’s office said all request were for Liebere. No one …
The Medical equipment did not come in a timely manner. EHCS blamed the Doctor. The Doctor says he did not receive the paperwork from EHCS. Whatever happened, this is not acceptable.
Horrible customer service. Took almost 2 months for me to receive my first order of supplies. This included me calling them nearly every day to follow up and check on the status of the order. The only reason I didn’t go with another provider is because this was the only option offered through my insurance plan.
It’s always a challenge to deal with anything medical these days. That being said, i find this service 2b superior compared to its comp set. When you call, the automated service is clear and it’s choices selections have nice clarity . The …
Edward’s health care service has been very helpful. If I have any questions they are there tio help in any way rhey can. They are very professional. I would recommend them to anyone who needs libre 2 sensors.
No experience at the facility. I have had a couple of years experience through their service by phone and shipping. The service has been exemplary!
Worst Service Ever,
I have been waiting months now for my order and nothing. Oh they sent me lancets. How does that help me with my very much needed pump supplies. I am almost …
I told you to NOT send anymore Autosoft 90s infusion sets, I hate them and they are an inferior product. Well, I have switched to a Medicare Advantage program and you are not their DM provider. So I guess our relationship is over.
Every time I need supplies I have to wait for my provider to send information and Edwards wait until the last minute to get the info. My sensor expires and I have to wait up to 2 weeks or more to get the new sensors
Just like clockwork, we get the email to place my husband’s monthly order and if the postal service doesn’t screw up and send his package in the wrong direction, his supplies arrive promptly.
There have been no issues with Edward’s Health care. I’ve received my Dexcom supplies without any problems.
Working with EHCS this year has been a complete pleasure. Each encounter with EHCS has demonstrated the professionalism and competence of their staff. Every time I contacted them, their response was accurate and timely. Thank you for excellent service.
The last couple of shipments have been late in getting here! I go two days without sencers. I even ordered early to avoid that! Not sure what can be done but it’s a bit frustrating!
I love getting my supplies from them. Whenever I forgot to place my order they send me an email and even call me to remind me. The supplies are always well kept with extra paper wrap to ensure safe delivery.
Jamie was extermely unprofessinal when I called her about my daughter’s diabetic supplies she acted as if i was bothering her. I had to call several times a week for almost 3 months I just received a shipment about 2 weeks ago and that was …
I was having issues with a transmitter for my insulin pump. Jamie helped me get it replaced at a very busy time of year with the ending of the deductible period. I appreciated her extra effort and following up with me and my doctors office to ensure it was replaced.
I’ve been ordering my husband’s supplies for a couple of years, now & the cost can’t be beat compaired to what the big pharm charges. The reason i’m only giving 3 stars is ehcs keeps emailing me the option of ordering online, which i did, …
I am so very happy with EHCS it;s hard to put in words. They get your order done early, complete, and accurate. They are the best supplier I have had. My previous company ws a real nightmare.
have always had a great experience with Amy Edward’s helping me with ordering my pump and all supplies very dependable when you need her services and will always return your phone calls as soon as she possible can very dependable company!
Very nice to deal with. always get a live person on the phone. (which I’ve only had to do once in the last two years) The shipments are always on time. I highly recommend
Overall I’m satisfied. However I must say that the phone representatives are not as friendly as they used to be. Impersonal seems to be the attitude of the day now.. And I no longer receive test strips with my Freestyle Libre order. They are quite expensive…
Terrible customer service!!! They do not care about potential customers. I was referred to Elyse Labbe, who stated she set up an account for me to get my Dexcom G6 supplies by mail. My insurance authorized everything. I called her every …
Very professional, knowledgeable, and attentive staff. Brandi Barkhurst, Diabetes Adviser is exceptional. She worked diligently through the process until my problem was resolved. Reordering supplies is easy and received on time. EHCS is highly recommended.
Never send things on time but once they ship they come quick. They lose orders and don’t communicate. I’ve had to drive to their office to get supplies because they can’t figure out a month and 30 days aren’t always synonymous.
I am always very pleased with the services provided to me by Edwards Health Care Services. However, this past order, I was very dis-pleased, not with the representative but over one of the policies of Edwards. I normally have a Dr. Appt. …
My husbands insurance would not cover the new Libre 2 receiver and this company was able to get it and ship to us free of charge. I just wish they could get us the discs free or low cost. But grateful for what we did get.
If you are a type 1 diabetic, do not use this supply company. They are incompetent and have a lot of “accidental oversights”. They will not let you know until last minute that they can’t ship your supplies. It’s happened numerous times …
I switched from another supplier who consistently overcharged, billed incorrect codes, and delayed shipments for 3 years. They could not get it right. …
It was a little slower than usual because of needing to contact the doctor, but everything went smoothly. It is not your fault, but you as a distributor could help put some pressure on Dexcom. About one in five or six of my sensors start …
This was my first experience with Edwards.I moved to them from another supply company because the other company took over 4 months to get my supplies on a reorder and still did not receive the supplies. My initial response with Edwards was …
I love Edwards Health Care. They make sure I get my insulin pump supplies every month and if I call them about my supplies or equipment they are very friendly, helpful and always ready to assist you the best they can …
They have online re-order but half of the time when you place the re-order online it never shows up. By the time you realize it’s not coming You are out of your supplies. Shipping is slow sometimes five days. Instead of giving you it a …
Communication is terrible. Shipments are always held due to the inability to communicate effectively. I’ve asked several times to have changes to certain supplies (Type 1 infusion sets) and have never even received a call back. Recently, …
I currently am a customer. I’ve had mostly good experiences with them. The company works well with my doctor office. I get insulin pump supplies for them. I usually have little wait time when I call customer service. I’ve only waited a …
As a Type 1 diabetic on a pump I can’t afford to use a company I can’t rely on. EHCS has always given me great service, both via telephone and online. Their customer service personnel are uniformly easy to work with. I also appreciate the …