I’m not one to write bad reviews, but I was getting help with getting a new credit card and the front desk lady was making snide comments and rolled her eyes when I didn’t have my stolen credit card… I don’t know if she’s having a bad day, but it’s uncalled for nevertheless.
Very poor customer service.Very strange in this day and age that they would
require you to mail payment requests to a post office box instead of accepting a confirmed digital copy.If they owe you money expect slow payments.
Worst bank I have ever dealt with… you are just a number to these guys. Terrible customer service, and no effort to keep you or your money in their system. Do not use EECU.
I regret banking here. I will be closing my account. I’ve been dealing with a rep to solve my account issues but the customer service was more condescending than I could deal with. Back to prepaid cards to store my funds.
Such a great place to do my banking. All the employees are very friendly and helpful. I am very happy with the service I recieve and I highly recommend banking there.
EECU met my expectations and more. From the friendly law enforcement officer Mr Johnstone to the very attentive and helpful receptionist to the financial officer Piedad Ornelas who is very professional and just a very sweet individual. She …
This bank saved my sanity from the Fort Worth City Credit Union. I’m glad I made the switch! My husband and mother in law did too. & we never looked back, lol!
Called for a idea of a payoff. They don’t know the difference of a payoff. Less credits most banks s prorate if a customer has accident and health added to original loans. Left side don’t know what the right is doing and they question what accident and health insurance means.
Worst Damn Credit Union ever!!! Tney dont deserve 1 star..im so Tired of them inccorectly charging me overdraft fees when I’m at a positive. Then I’m negative .03 cents and they wanna charge me 34.00 !???? F$%& THAT! I will take my business elsewhere pathetic as he’ll and don’t know how to treat their members.
I came to this bank and teller 1731 is very rude unprofessional and Racist she will treat you bad and not like no other customer ask me for my driver’s license when no one else has even then new employees and her excuse is she is new. Like …
Let me start by saying I have been a member here since 1990 and have had several loans through this credit union over the years . But that all may have to change after the compete lack of customer service I experienced in my last dealing with the loan department on the phone .
I did have to wait a little bit to see a banker, but Luis made that wait worth while. I TRULY felt like my business was the most important thing he had to do that day. He was knowledgeable, friendly and bent over backwards to make sure my …
I have been a loyal member of EECU for 26 years and have several large accounts with them. When reached out needing some customer service and was treated like dirt by Vanessa and her supervisor Kyle. I will be taking my business elsewhere and I suggest others do the same.
I had an interview at this location and the woman who interviewed me was a RACIST. She showed no interest in when I was saying and looked at me funny the whole time.. She had the nerve to suggest I work in a warehouse. Why? Because I’m …
I’m not sure why other people have had such a bad experience. I have always found them helpful and have always been able to reach someone. I use EECU for several things. Much better than working with large banks.
I just opened an account with this bank and have had horrible exsperiance with other banks in the past. But EECU was amazing! They were very busy when I came in and still took there time with me. The employees are very professional and beyond sweet. Highly recomend this bank.
This is the most frustrating banking system ever! they have multiple links to make a payment and they deny me access everytime. i have had to call to make a phone payment every month for 1 year. A live person to speak with is impossible. i do not recommend this company at all . 0 stars would be correct
Service and communication with the mortgage department ( manger and loan officer) was terrible. Emails were left in answered, phone calls scheduled and never received the calls. Stopped our loan process with EECU. Disappointed to say the least.
TERRIBLE! I have an auto loan with them and can NEVER reach customer service about anything, website is always down. I’ll be refinancing through my tried and true FORT WORTH COMMUNITY CREDIT UNION. STAY AWAY FROM THIS BANK!
Echoing pretty much what everyone is saying here: take your auto loan business elsewhere. This company is a nightmare to deal with. I’d pay a higher rate elsewhere to not have to deal with them, and I pay my statements on time. I couldn’t imagine how this company would treat someone who doesn’t.
Avoid!! THEY WILL HOLD YOUR MONEY and not allow access for unreasonable amounts of time when you deposit your PAYROLL checks!! Terrible app, customer service is odd, and rates aren’t the best. This place is not worth your time or money. Hate to say it, but go Capital One or something else.
Bought a new truck in Dec. and made a payment in Jan. Then went to auto draft in Jan. They charged me 2 late payments of $49 ea. and would not give it back! This is how they make money! They also sent me to the Call Center and they transfer …
No point in being a member here. They will NOT help you with a personal or auto loan. Not only will they not help you, they won’t even let you try to explain your situation. They ask you all kinds of questions but in the end if you have a …
I just bought a car and got EECU as my lender. They asked me to provide proof of insurance a month later, which I’ve never been asked to do by a lien holder before. I sent a copy of the card, they wouldn’t take it, and demanded the full …
I bought a new car in July of 2019 from a dealership in Grapevine and managed to let them convince me to accept a loan through EECU for a fractionally lower interest rate. Mind you, I had to become a “Friend of Tarleton State University” …
I have been with EECU for over 5 years and I am looking for a new bank to take my business too. I have never in my life seen such BS from one company. My check is deposited every Wednesday but I can’t touch it until Friday. The tax check is …
Pretty much what everyone else said. I opened an account and a car loan through them recently and it has been a nightmare from the start. A month later they are asking for proof of insurance and continue to email me after I have sent …
Not only did I overpay on a loan after someone totalled it and EECU gave the insurance an incorrect amount, but they STILL came after me for more money even after releasing the title to the insurance. I would not recommend you come here for an auto loan. 0/5
I don’t get all the bad reviews. Have been with EECU for over 20 years, financed 2 cars, never a problem. Even when I overdraft they waived the fees. I would recommend them to all.
Fraudulent insurance charges. I’ve submitted my insurance through different means several times based on the letter sent since the loan was executed. They still charged my loan for a bogus insurance. Refinancing my car loan with my usual credit union and reporting them to the Texas Attorney Generals Office.
I hate this bank. Their website is archaic and rarely works. I can never sign in despite saving my login information. Customer service is difficult to contact. 3 out of 4 customer service options don’t work. Their Chat is a joke because …
Worst customer service. Will flat out lie to you over the phone, in the drive through and in person to your face. Woman on the phone told me I could obtain a new card in the drive thru. I get there and find out that was a lie. I go inside …
Worst Credit Union EVER! I have a car loan with EECU. Online payment is very challenging and will only work for me in Firefox. It was tolerable until I changed the payment method to a different checking account. From then on I was unable to …
Unbelievable I was car number two in the Drive-Thru.
Four lanes are open… And being the second car it took me almost 20 minutes to get cash out of my account. …
Zero Stars. DON’T GET A LOAN HERE!!!
I’ve had 4 car loans in my life, all through different credit unions; I’ve always banked with credit unions as well. I have never been treated like this …
The staff may be friendly but that does not make up for the amount of time I spend speaking with them to reverse fees. I opened an account with this credit union because they offered the lowest % for an auto loan. I then was charge a fee of …
Could not have been more overjoyed to close my auto loan with them today. This financial institution is impossible to deal with and their interest rates are horrible. NEVER GET A LOAN FROM HERE, BEWARE!! I thought I had a made a closing …
Horrible loan processing skills. More than 50% of the time they will pull the payment (from the account I have WITH them) on the incorrect date, pull from an incorrect account, or not pull a payment at all! …
40+ year membership. Never borrowed or owed EECU one dime. Would not refinance a car loan. No reason to maintain this relationship. “Banking” can be achieved anywhere.
Well, so far, I have experienced positive and negative from EECU. In person, customer service is good, but it is somewhat of a game when you are trying to get help over the phone. The manager at my branch, Mrs. Christina, has a great …
Customer service is absolutely horrible. Through the years that I have been a member of EECU I have reached out to customer service (chat, secure email, and phone) and each time I have been provided quick responses; however, the responses …
I’m very disappointed with the service I’ve been receiving lately. This used to be a place where you will come and get excellent service now days they make it close to impossible to get anything done and all the bankers are working on something in their computer rather than helping people
After being with Chase for 20ish years, I decided that I needed someone local. Big mistake. I chose this bank based a few personal recommendations, but I really should have checked out these reviews first. As most know, it’s a process to …
Much improved! Had a run in with them as the servicer on a home improvement loan where the clients spent all the money on trips and never paid for any of their add ons, and the bank was incredibly troublesome to deal with and did me no …
First, I’ve never had a bad experience at this EECU location. I’ve gone in for a variety of issues, and I’ve always been seen to promptly, and the issues have always been resolved by the time I left. In addition to that, I want to say how …
I have been with them for 25 or more years and in the last two years they have changed policy’s and have become one of the worst banking institutions I have ever dealt with. Had fraud on my account and they did very little to remedy the …
Just opened an account here and Christina was super helpful and speedy. I was greeted at the door and did not wait long at all before I was assisted. I even called customer service after branch hours to get my Apple Pay set up and the …
If I could give zero stars, I wouldFirst, let me say how disappointed I am in EECU. My grandfather has done business with the Fort Worth Branch for many, many years. Now that he has passed, your establishment has not made it easy for my …
RUN AWAY. This credit union is a mess. They cap spending amounts on new accounts without disclosure and they advertise loan rate offers that they cannot meet. Staff are nice and want to help, but services provided by the organization are very poor.
Big bank policy’s hiding under the credit union name. They are no longer the same bank that put clients first and profits second. I left Education Employee’s Bank a while ago and now being treated better by a national chain.
I was a member for years (20+) and was happy for a long time. This past year has been terrible. Do not open an account here. If you run into financial difficulty, they will not help you at all. I understand business is business, but …
Since they were paying less than 1% interest, I recently wire transferred my savings to a real bank-one that actually offers competitive rates. It was a nightmare! …
(Translated by Google) They are very kind they are very prepared people very attentive Thank you EECU Credit Union …
I’m not one to write bad reviews, but I was getting help with getting a new credit card and the front desk lady was making snide comments and rolled her eyes when I didn’t have my stolen credit card… I don’t know if she’s having a bad day, but it’s uncalled for nevertheless.
Take to long to answer the phone
My husband and I yse this bank
Great people, awful automated (ACH) services.
👍 Great customer-service and very personable …
I have received good customer service
Friendly service, patient staff. Felt great all around.
Best of creditunions very personalized care
Certainly unimpressed by EECU. I will gladly look to bank elsewhere.
Janet at the Service desk is great , super sweet and helpful !
Terrible customer service. Unprofessional. Wouldn’t recommend at all.
Always good service, rates, knowledgeable staff, always clean and inviting location
The best credit union I’ve ever dealt with!!
Gave me a truck loan when no one else would.
Now got credit because of them thanks eecu
Is this the only bank where you can’t open an account if you don’t have a driver license? but you have a Texas ID??
I went inside to discuss a pending business matter and everything went well.
Very poor customer service.Very strange in this day and age that they would
require you to mail payment requests to a post office box instead of accepting a confirmed digital copy.If they owe you money expect slow payments.
Worst customer relations experience. When I needed help: They didn’t care, so customer beware. Actually a regular bank helped me more.
More than 7 years I still member of eecu. Great people with great service.
I have peace and happy with them .
I’m absolutely floored! Super fast and friendly service with no hassle at all! I wish we’d come to this branch from the start!
Worst credit union ever customer service is useless never helps with anything. Hate this credit union so much.
Worst bank I have ever dealt with… you are just a number to these guys. Terrible customer service, and no effort to keep you or your money in their system. Do not use EECU.
The branch is very clean, the staff is extremely friendly and the wasn’t a wait to have my banking done. I love EECU
Best damn credit union ever. All you whinny asses giving bad reviews obviously don’t know how to take care of simple banking procedures.
I regret banking here. I will be closing my account. I’ve been dealing with a rep to solve my account issues but the customer service was more condescending than I could deal with. Back to prepaid cards to store my funds.
Sad to see how EECU has gone dramatically downhill.
Such a great place to do my banking. All the employees are very friendly and helpful. I am very happy with the service I recieve and I highly recommend banking there.
Have an auto loan and now a personal loan. Both times have been super easy, with very friendly interactions. Recommend 100%
Doesn’t support Texas headquartered business. Will take my money elsewhere.
EECU met my expectations and more. From the friendly law enforcement officer Mr Johnstone to the very attentive and helpful receptionist to the financial officer Piedad Ornelas who is very professional and just a very sweet individual. She …
This bank saved my sanity from the Fort Worth City Credit Union. I’m glad I made the switch! My husband and mother in law did too. & we never looked back, lol!
Called for a idea of a payoff. They don’t know the difference of a payoff. Less credits most banks s prorate if a customer has accident and health added to original loans. Left side don’t know what the right is doing and they question what accident and health insurance means.
Worst Damn Credit Union ever!!! Tney dont deserve 1 star..im so Tired of them inccorectly charging me overdraft fees when I’m at a positive. Then I’m negative .03 cents and they wanna charge me 34.00 !???? F$%& THAT! I will take my business elsewhere pathetic as he’ll and don’t know how to treat their members.
I came to this bank and teller 1731 is very rude unprofessional and Racist she will treat you bad and not like no other customer ask me for my driver’s license when no one else has even then new employees and her excuse is she is new. Like …
Let me start by saying I have been a member here since 1990 and have had several loans through this credit union over the years . But that all may have to change after the compete lack of customer service I experienced in my last dealing with the loan department on the phone .
I did have to wait a little bit to see a banker, but Luis made that wait worth while. I TRULY felt like my business was the most important thing he had to do that day. He was knowledgeable, friendly and bent over backwards to make sure my …
I have been a loyal member of EECU for 26 years and have several large accounts with them. When reached out needing some customer service and was treated like dirt by Vanessa and her supervisor Kyle. I will be taking my business elsewhere and I suggest others do the same.
I had an interview at this location and the woman who interviewed me was a RACIST. She showed no interest in when I was saying and looked at me funny the whole time.. She had the nerve to suggest I work in a warehouse. Why? Because I’m …
the friendly FW sheriff is the best part-smiling & greeting everyone…he needs to work at the bank. see below- EECU purpose “fast & friendly”. …
I’m not sure why other people have had such a bad experience. I have always found them helpful and have always been able to reach someone. I use EECU for several things. Much better than working with large banks.
I just opened an account with this bank and have had horrible exsperiance with other banks in the past. But EECU was amazing! They were very busy when I came in and still took there time with me. The employees are very professional and beyond sweet. Highly recomend this bank.
This is the most frustrating banking system ever! they have multiple links to make a payment and they deny me access everytime. i have had to call to make a phone payment every month for 1 year. A live person to speak with is impossible. i do not recommend this company at all . 0 stars would be correct
Service and communication with the mortgage department ( manger and loan officer) was terrible. Emails were left in answered, phone calls scheduled and never received the calls. Stopped our loan process with EECU. Disappointed to say the least.
TERRIBLE! I have an auto loan with them and can NEVER reach customer service about anything, website is always down. I’ll be refinancing through my tried and true FORT WORTH COMMUNITY CREDIT UNION. STAY AWAY FROM THIS BANK!
Echoing pretty much what everyone is saying here: take your auto loan business elsewhere. This company is a nightmare to deal with. I’d pay a higher rate elsewhere to not have to deal with them, and I pay my statements on time. I couldn’t imagine how this company would treat someone who doesn’t.
Avoid!! THEY WILL HOLD YOUR MONEY and not allow access for unreasonable amounts of time when you deposit your PAYROLL checks!! Terrible app, customer service is odd, and rates aren’t the best. This place is not worth your time or money. Hate to say it, but go Capital One or something else.
Horrible auto loan experience. Run away. As fast as you can!
Bought a new truck in Dec. and made a payment in Jan. Then went to auto draft in Jan. They charged me 2 late payments of $49 ea. and would not give it back! This is how they make money! They also sent me to the Call Center and they transfer …
No point in being a member here. They will NOT help you with a personal or auto loan. Not only will they not help you, they won’t even let you try to explain your situation. They ask you all kinds of questions but in the end if you have a …
I just bought a car and got EECU as my lender. They asked me to provide proof of insurance a month later, which I’ve never been asked to do by a lien holder before. I sent a copy of the card, they wouldn’t take it, and demanded the full …
I bought a new car in July of 2019 from a dealership in Grapevine and managed to let them convince me to accept a loan through EECU for a fractionally lower interest rate. Mind you, I had to become a “Friend of Tarleton State University” …
I have been with EECU for over 5 years and I am looking for a new bank to take my business too. I have never in my life seen such BS from one company. My check is deposited every Wednesday but I can’t touch it until Friday. The tax check is …
Pretty much what everyone else said. I opened an account and a car loan through them recently and it has been a nightmare from the start. A month later they are asking for proof of insurance and continue to email me after I have sent …
Not only did I overpay on a loan after someone totalled it and EECU gave the insurance an incorrect amount, but they STILL came after me for more money even after releasing the title to the insurance. I would not recommend you come here for an auto loan. 0/5
I don’t get all the bad reviews. Have been with EECU for over 20 years, financed 2 cars, never a problem. Even when I overdraft they waived the fees. I would recommend them to all.
Fraudulent insurance charges. I’ve submitted my insurance through different means several times based on the letter sent since the loan was executed. They still charged my loan for a bogus insurance. Refinancing my car loan with my usual credit union and reporting them to the Texas Attorney Generals Office.
I hate this bank. Their website is archaic and rarely works. I can never sign in despite saving my login information. Customer service is difficult to contact. 3 out of 4 customer service options don’t work. Their Chat is a joke because …
Worst customer service. Will flat out lie to you over the phone, in the drive through and in person to your face. Woman on the phone told me I could obtain a new card in the drive thru. I get there and find out that was a lie. I go inside …
Worst Credit Union EVER! I have a car loan with EECU. Online payment is very challenging and will only work for me in Firefox. It was tolerable until I changed the payment method to a different checking account. From then on I was unable to …
Borrower beware!
This bank is horrible when it comes to auto loans. I chose EECU as my lien …
Unbelievable I was car number two in the Drive-Thru.
Four lanes are open… And being the second car it took me almost 20 minutes to get cash out of my account. …
Zero Stars. DON’T GET A LOAN HERE!!!
I’ve had 4 car loans in my life, all through different credit unions; I’ve always banked with credit unions as well. I have never been treated like this …
The staff may be friendly but that does not make up for the amount of time I spend speaking with them to reverse fees. I opened an account with this credit union because they offered the lowest % for an auto loan. I then was charge a fee of …
Could not have been more overjoyed to close my auto loan with them today. This financial institution is impossible to deal with and their interest rates are horrible. NEVER GET A LOAN FROM HERE, BEWARE!! I thought I had a made a closing …
Very rude and unprofessional staff at drive through. Unfortunately is the closest location to me so I’m stuck there 😔 …
Horrible loan processing skills. More than 50% of the time they will pull the payment (from the account I have WITH them) on the incorrect date, pull from an incorrect account, or not pull a payment at all! …
40+ year membership. Never borrowed or owed EECU one dime. Would not refinance a car loan. No reason to maintain this relationship. “Banking” can be achieved anywhere.
Well, so far, I have experienced positive and negative from EECU. In person, customer service is good, but it is somewhat of a game when you are trying to get help over the phone. The manager at my branch, Mrs. Christina, has a great …
Customer service is absolutely horrible. Through the years that I have been a member of EECU I have reached out to customer service (chat, secure email, and phone) and each time I have been provided quick responses; however, the responses …
The worst bank very unprofessional the Hulen location in Fort Worth stuck. I will no longer bank with them.
I’m very disappointed with the service I’ve been receiving lately. This used to be a place where you will come and get excellent service now days they make it close to impossible to get anything done and all the bankers are working on something in their computer rather than helping people
After being with Chase for 20ish years, I decided that I needed someone local. Big mistake. I chose this bank based a few personal recommendations, but I really should have checked out these reviews first. As most know, it’s a process to …
Much improved! Had a run in with them as the servicer on a home improvement loan where the clients spent all the money on trips and never paid for any of their add ons, and the bank was incredibly troublesome to deal with and did me no …
First, I’ve never had a bad experience at this EECU location. I’ve gone in for a variety of issues, and I’ve always been seen to promptly, and the issues have always been resolved by the time I left. In addition to that, I want to say how …
I have been with them for 25 or more years and in the last two years they have changed policy’s and have become one of the worst banking institutions I have ever dealt with. Had fraud on my account and they did very little to remedy the …
I thought Bank of America was terrible! I was wrong EECU is worse than BOA, phone customer service is not worth using.
Just opened an account here and Christina was super helpful and speedy. I was greeted at the door and did not wait long at all before I was assisted. I even called customer service after branch hours to get my Apple Pay set up and the …
If I could give zero stars, I wouldFirst, let me say how disappointed I am in EECU. My grandfather has done business with the Fort Worth Branch for many, many years. Now that he has passed, your establishment has not made it easy for my …
I came in to educate myself on different loans bc it was my first time and came out more clueless than ever. Really bad customer service.
RUN AWAY. This credit union is a mess. They cap spending amounts on new accounts without disclosure and they advertise loan rate offers that they cannot meet. Staff are nice and want to help, but services provided by the organization are very poor.
Shady busines, worst than a bad nightmare.
We had an account with EECU, for a credit card. It was set up on an automatic …
Big bank policy’s hiding under the credit union name. They are no longer the same bank that put clients first and profits second. I left Education Employee’s Bank a while ago and now being treated better by a national chain.
I was a member for years (20+) and was happy for a long time. This past year has been terrible. Do not open an account here. If you run into financial difficulty, they will not help you at all. I understand business is business, but …
Since they were paying less than 1% interest, I recently wire transferred my savings to a real bank-one that actually offers competitive rates. It was a nightmare! …