The comfort level in our home or business is important. Since 1923, the HVAC experts at E.G. Smith have been helping homeowners and business … See more
A guy name Rod who works for billing is rude and doesn’t know how to talk to customers. I am canceling the service with this place because of him and people there can’t keep their schedules right.
No one to answer phone call. goes to voicemail, then they call you back when they feel like it, if its good to talk or not. Very rude and not well trained phone people. If you have issues they have no way of helping you. Charge .70 more than others for oil and they dont know why. Just happy to take your money.
Joe P. came out to tune up heating and air conditioning units. He was very pleasant, thorough, clean, and courteous . Thank you E. G. Smith for sending Joe out.
Great service. Friendly & knowledgeable service tech. My only gripe is they scheduled between 8 & 9 am & tech didn’t arrive until 9:40. A brief call expkaining the delay would have been nice.
Your tech showed up exactly on time and completed the service in a timely manner if I have a complaint it is with the office which sent way too many notifications about when the service was to be done. The tech was courteous and did an excellent job
Had our yearly A/C and burner cleaning today. Mark C. was at my house for the first time today and did a great job on both of them. Hope to see him next year.
Had E.G. Smith for a THIRD opinion on my broken furnace. Two other companies told me to just replace it. Matt came out dove into the problem and was able to get my unit up and running, just before one of the coldest stretches here in …
Well, after 4 visits we are still chasing a problem of intermittent no heat. Maybe the 5th visit will be the charm. Gotta give them credit for making an honest effort though.
As always the service from EG Smith has been wonderful. Mike was very well informed cleared up some questions I had about my gas-fired steam system put the effort in and I’m very pleased with the result going from no heat last night to …
Very professional and technically skilled. Wore shoe covers and cleaned up after repair work was completed. Have used EG Smith in the past and if needed will in the future. Well done and thank you!
We discovered a problem with our old system just before the weather turned very hot and humid, and we were able to review, purchase, and have the system installed before the weather turned very hot! I highly recommend E.G. Smith and its employees.
Jeff was timely and professional in providing my annual furnace cleaning. I appreciate his feedback and recommendations related to my 25 year old AC unit, I trust his judgement!
Called to change service of propane from another company that moved out of the area. Wanted to give businesses to this area . Was told I had to have them look at my tank for $89 dollars on a working tank that has been in use and was …
we were customers of Berks Products until EG Smith bought them out. when they came out for the annual AC checkup there was no mention that the price shot through the roof until we got the bill in the mail. $229 for just an annual checkup. I’ll be going to a different company next year.
Johnny was very friendly And figured out we had no oil. (Even though I checked And thought we did). Called it in for a delivery asap and got us up and running.
Thank you.
David Mitchell recommends E.G. Smith.
Jun 22, 2019, 1:40 PM
Fast and efficient service. Clint, Noah installed my a/c unit. Mike set us up with the proposal, sale, and financing. GREAT service all around!
Since the transition from Reiffsneider, I have been very disappointed with the service I have received from EG Smith. When I ask for a propane refill I am given a condescending lecture about the % of propane remaining in my tank, BY THE …
Mark is a compasionate person, very knowledge about his work, easy to work with, good mood, quick to work, enjoyable to work with. My husband and myself hope to continue our professional relationship. We are Very satisfied with his work and his manners. Thank you very much!
Joe has been here before and is great. Though no fault of his or mine I have a water leak which he found to be a cracked pan under the a/c unit. The whole hvac unit is not more than two years old and I have a service contract which …
Jeff was extremely polite and courteous as he serviced our furnace and air conditioner. He was on time and careful not to track dirt into our home. I couldn’t ask for a better serviceman.
Johnny was very nice very professional and very polite. He answered question and told me what he was doing. I would welcome him back any time. He also was very clean and tidy at the house.
He is definitely a “five star” service pro
Awsome experience although it sucks when your furnace or your water heater give you issues still Randy the tec. that came out not only did he know what he was talking about he educated me on a variety of things about my water heater that I …
My family and I have used E.G. Smith for years, and Henry’s visit this morning underscores why we continue to use E.G. Smith. Henry arrived on time and after checking in with us, he got right to work. The chit-chat early in the visit was …
Randy was very knowledgeable, explained what he was doing in a kind, professional manner. I asked a lot of questions. His lifetime career with E.G. Smith says a lot about the way they treat their employees and customers. The work he performed was outstanding.Randy I can’t thank you enough.
Carol Adams
We recently had to call EG Smith because the AC quit working. The unit is 19 years old and I was not very optimistic about the technician getting it to run again on a Friday afternoon. Randy came and explained what he was doing and why in …
Jeff G from E.G. Smith came to Service my AC today . He was polite ,friendly and very knowledgable. Jeff did an awesome job today. Not trying to upsell I did ask a few questions on a new AC system he had the answers for and is having a salesman call me Great work keep it up.
My service tech Henry B. arrived promptly on time and was courteous. He performed an annual tune up on my oil furnace, cleaned up, and left no traces that he had ever been there.
Thanks for the great work.
Overall my experience horrible , no pricing upfront , and no resolution even when you express your grievance to them including to the bbb. I will never use their service again for any work. They don’t seem to care or listen. …
I had a propane tank replaced and Joe was wonderful, very knowledgeable and helpful, I received a lesson on Propane safety and it was great! Michelle in the office is always so friendly she treats you like you are old friends, which is absolutely GREAT!!! I never had an issues at all! Thank you so much from one happy customer!!
Our service pro was Henry. He arrived on time, was very pleasant and courteous. The job inside and out took over an hour and I felt good about the amount of work he did to clean and upgrade my AC unit.
Thank You, Henry
Mike S was very thorough on explanation of my furnace and oil tank and the cleaning of my furnace. Very pleasant. Happy with this company, with the many reminders of my date of cleaning with time, and delivery. Everyone pleasant and helpful when calling the office
Job well done
Johnny came today to perform my annual AC tune-up and he was awesome. A perfect gentleman, explained everything in detail and provided recommendations. This isn’t the first time we’ve had Johnny out to work on our equipment. He deserves a raise!
Our air conditioner stopped working (installed 5 years ago by berks products) and we called for repair. The parts were under warranty, but, we understood we would pay for diagnostic fee ($89) and labor. The tech arrived promptly and was …
He was punctual and was very respectful of our property indoors and out. He is very knowledgeable about his job and answered all our questions. He did a very thorough inspection of the unit inside and outside. He has a nice personality …
Very happy with the fantastic employee that arrived on a cold Saturday night. Returned to fix the issue. All three men upon return were excellent.
On to getting a new tank with you all!
We’ve used EG Smith for almost 8 years now. I’ve always been able to get a same day appointment for heating and/or AC issues. All techs are knowledgeable and polite. We happened to see Randy today and we’ve had him out before. It’s nice to …
He was very nice, and knowledgeable. Helped me figure out the problem. I was running a generator during power outage, and it turned out that the furnace works for the original part of the house, but not addition that has a heat pump. I was embarassed that I did not remember that.
Late Matt Smith was the individual from EG Smith that we first came in contact with. Matt was a technically competent and highly professional individual whom we began to soon trust. After Matt’s unfortunate loss, we felt gratified that Todd …
Recently needed to have our central air unit replaced at our home. Certainly not an ideal time of the year for the existing unit to give out, so shopping around was an abbreviated option and limited luxury. Thankfully E.G.’s customer …
Mini split installation. Quick response to a request for a quote. Salesman took the time to physically measure the room and windows and orientation to insure a proper size. Other companies just eyeballed it to propose a size of the unit. …
Mike came to our house this morning for an annual cleaning/service call/answer some questions visit. I have had Mike here before and been pleased. He is maybe one of the most competent technicians whom I have ever had perform service on …
We recently had a new boiler installation that went very well. The salesman Matt quickly assessed our needs and got us the right new unit for our application, and the installers Andy and Dan were very professional, prompt, and efficient. …
I had a failure of my heating system. When the technician came out it turned out that the blower motor needed to be cleaned it wasn’t putting out enough air. When we asked him shouldn’t this be part of the yearly maintenance that we pay …
Joe did a great job helping us decide which AC would be the best replacement for our broken unit. Dan and Brian, our installers, were at the house on time, completed the install quickly. Explained how the new system worked and when finished had the area cleaned up. We were pleased with the entire experience. Deb Christopher
Terry was my tech last year for an A/C repair, and twice this year for a furnace repair. Very knowledgeable and professional. And Michelle always calls to let me know he’s on his way.
This is a great company. They arrive on time and provide excellent service as was as education there customers on how to get the most out of there heating systems. They provide tips and tricks and answer all of your questions which will …
Our heating system was indicating it was on but the building was not warm. When we checked the indicator on the oil tank it read 0. I called and asked for a delivery but let them know that I was not sure if the problem was an empty tank …
I have subcontracted your company in the past as a remodeling contractor for years. Then you took over Auto Service and continued the first rate oil delivery and annual service. After hurricane IDA in our area Sept. 1, 2021 I was sure of …
We were happy with the same day service. The problem was that our dehumidifier was leaking because there was no filter inside. It should have been replaced when the heating system was checked in the fall. We will probably write a note and post it on the dehumidifier, so it is not overlooked in the fall, when the tech arrives.
Terry replaced an anir vent for my heating system. He did an excellent job in detecting what needed to be done quickly and had the job done in no time. He appears responsible, professional and knows what he is doing with heaters. I will e …
I bought a property and EG Smith came out to inspect my oil tank in order to deliver my initial tank of oil after having delivered oil to the same property for years for the previous owner. Refused to deliver oil to my property after …
Great company
Personable and knowledgeable.
On time , right to work .
Very informative and respectable.
Took over Berks Products.
Fast service. Very professional.
On time honest and polite and very professional
Joe was very informative and professional.
Always helpful and polite. Quick response time.
Very helpful and considerate
Thanks to Jeff, Heating problem was solved
All employees have always been very courteous.
Excellent Services,they work with my schedule.
The workmen were fast and efficient.
Johnny was on time, professional and extremely polite.
Thorough, professional, and got us back up and running the same day.
He did a nice job. I like that he put on shoe covers.
The tech was very polite and did a great job!
Very quick response time. Joe was in and out in a half hour and we have heat again!
just wanted to say thank u for the fast and courtieous service that u provided to me-john r vandegrift
I thought their way of doing business was excellent , and I look forward to doing business you again .
Horrible , never use again … couldn’t give pricing before work , and they don’t care to even respond to BBB complaint , they truly don’t care –
Randy R. was great. Answered all my questions and explained everything thoroughly.
Joe P was friendly and efficient! Got the job done quickly and effectively!
Rich was very helpful and professional. I’ve had a really positive experience with this company.
I needed a service call on a Sunday. Randy arrived within an hour and had my problem fixed in minutes. Couldn’t be happier with their service team!!
Terry B was on time and courteous. He was able to resolve my issue in a timely manner.
Jeff was exceptionally cordial and explained clearly what was required and gave me a quote on additional repair work required
Joe was able to start ahead is schedule.
Polite, friendly and courteous.
Did a fine job.
Thanks
Had boiler routine cleaning/service today. Technician on time, professional and explained everything . Great service.
Randy is awesome. Had him for many years and work is always the highest caliber. You are lucky to have him.
A guy name Rod who works for billing is rude and doesn’t know how to talk to customers. I am canceling the service with this place because of him and people there can’t keep their schedules right.
Professional and thorough- attention to each piece of equipment Henry is working on. Area is always clean when Henry is finished.
Thank you Henry!
E.G Smith definitely hires good technicians. Mr. Pena was very professional and informative.
EG Smith has always been there for me when I needed help with my heating system or oil deliveries. My system is old so it needs TLC. Thank you!
Johnny P. did a great job. He was friendly and professional. I’m very pleased with his work.
Joe was very knowledgeable and helpful while diagnosing and repairing my A/C unit. Couldyof asked for a better technician. Thank you.
Henry did an awesome job. He was polite, reviewed everything and cleaned up.
Very pleased.
No one to answer phone call. goes to voicemail, then they call you back when they feel like it, if its good to talk or not. Very rude and not well trained phone people. If you have issues they have no way of helping you. Charge .70 more than others for oil and they dont know why. Just happy to take your money.
Jeff G was our service technician today. He was competent and professional and worked steadily to service our oil burner. Thanks, Jeff!
Showed up same day. Quick, friendly, and professional! Kept the work area clean. Resolved the challenging issue!
Joe P. came out to tune up heating and air conditioning units. He was very pleasant, thorough, clean, and courteous . Thank you E. G. Smith for sending Joe out.
Mike was very pleasant. He explained everything he was going to do. We just bought our house so he was making sure everything is up to par.
Great service. Friendly & knowledgeable service tech. My only gripe is they scheduled between 8 & 9 am & tech didn’t arrive until 9:40. A brief call expkaining the delay would have been nice.
Your tech showed up exactly on time and completed the service in a timely manner if I have a complaint it is with the office which sent way too many notifications about when the service was to be done. The tech was courteous and did an excellent job
Had our yearly A/C and burner cleaning today. Mark C. was at my house for the first time today and did a great job on both of them. Hope to see him next year.
Had E.G. Smith for a THIRD opinion on my broken furnace. Two other companies told me to just replace it. Matt came out dove into the problem and was able to get my unit up and running, just before one of the coldest stretches here in …
Well, after 4 visits we are still chasing a problem of intermittent no heat. Maybe the 5th visit will be the charm. Gotta give them credit for making an honest effort though.
As always the service from EG Smith has been wonderful. Mike was very well informed cleared up some questions I had about my gas-fired steam system put the effort in and I’m very pleased with the result going from no heat last night to …
Very professional and technically skilled. Wore shoe covers and cleaned up after repair work was completed. Have used EG Smith in the past and if needed will in the future. Well done and thank you!
We discovered a problem with our old system just before the weather turned very hot and humid, and we were able to review, purchase, and have the system installed before the weather turned very hot! I highly recommend E.G. Smith and its employees.
Great job,got my system up and running.Have been using them for 25 years and they always do good work.
Jeff was timely and professional in providing my annual furnace cleaning. I appreciate his feedback and recommendations related to my 25 year old AC unit, I trust his judgement!
Called to change service of propane from another company that moved out of the area. Wanted to give businesses to this area . Was told I had to have them look at my tank for $89 dollars on a working tank that has been in use and was …
EG Smith technician Johnny P. did a Great Job cleaning my furnace and water heater! I highly recommend him! We Thank You so much Johnny! 👍👍 …
we were customers of Berks Products until EG Smith bought them out. when they came out for the annual AC checkup there was no mention that the price shot through the roof until we got the bill in the mail. $229 for just an annual checkup. I’ll be going to a different company next year.
The technicians are friendly, prompt, and do a good job but the sales/office people are super deceptive and, in some cases, out right liars! …
Johnny was very friendly And figured out we had no oil. (Even though I checked And thought we did). Called it in for a delivery asap and got us up and running.
Thank you.
David Mitchell recommends E.G. Smith.
Jun 22, 2019, 1:40 PM
Fast and efficient service. Clint, Noah installed my a/c unit. Mike set us up with the proposal, sale, and financing. GREAT service all around!
Since the transition from Reiffsneider, I have been very disappointed with the service I have received from EG Smith. When I ask for a propane refill I am given a condescending lecture about the % of propane remaining in my tank, BY THE …
Mark is a compasionate person, very knowledge about his work, easy to work with, good mood, quick to work, enjoyable to work with. My husband and myself hope to continue our professional relationship. We are Very satisfied with his work and his manners. Thank you very much!
Joe has been here before and is great. Though no fault of his or mine I have a water leak which he found to be a cracked pan under the a/c unit. The whole hvac unit is not more than two years old and I have a service contract which …
Jeff was extremely polite and courteous as he serviced our furnace and air conditioner. He was on time and careful not to track dirt into our home. I couldn’t ask for a better serviceman.
Tech was able to thoroughly explain the problem and next steps.
I will say there was one employee, maybe a manager bc she took the call after I …
Johnny was very nice very professional and very polite. He answered question and told me what he was doing. I would welcome him back any time. He also was very clean and tidy at the house.
He is definitely a “five star” service pro
Awsome experience although it sucks when your furnace or your water heater give you issues still Randy the tec. that came out not only did he know what he was talking about he educated me on a variety of things about my water heater that I …
My family and I have used E.G. Smith for years, and Henry’s visit this morning underscores why we continue to use E.G. Smith. Henry arrived on time and after checking in with us, he got right to work. The chit-chat early in the visit was …
Randy was very knowledgeable, explained what he was doing in a kind, professional manner. I asked a lot of questions. His lifetime career with E.G. Smith says a lot about the way they treat their employees and customers. The work he performed was outstanding.Randy I can’t thank you enough.
Carol Adams
We recently had to call EG Smith because the AC quit working. The unit is 19 years old and I was not very optimistic about the technician getting it to run again on a Friday afternoon. Randy came and explained what he was doing and why in …
Jeff G from E.G. Smith came to Service my AC today . He was polite ,friendly and very knowledgable. Jeff did an awesome job today. Not trying to upsell I did ask a few questions on a new AC system he had the answers for and is having a salesman call me Great work keep it up.
My service tech Henry B. arrived promptly on time and was courteous. He performed an annual tune up on my oil furnace, cleaned up, and left no traces that he had ever been there.
Thanks for the great work.
Mike was a true professional. Who know his trade inside out. He answered all our questions and explained in detail so we could understand. …
Called for problem with noise and got service the same day. Needed to replace motor because of bearing wear. Happy we had service contract!
Overall my experience horrible , no pricing upfront , and no resolution even when you express your grievance to them including to the bbb. I will never use their service again for any work. They don’t seem to care or listen. …
I had a propane tank replaced and Joe was wonderful, very knowledgeable and helpful, I received a lesson on Propane safety and it was great! Michelle in the office is always so friendly she treats you like you are old friends, which is absolutely GREAT!!! I never had an issues at all! Thank you so much from one happy customer!!
Our service pro was Henry. He arrived on time, was very pleasant and courteous. The job inside and out took over an hour and I felt good about the amount of work he did to clean and upgrade my AC unit.
Thank You, Henry
We have used EG for last 13 years. They have ALWAYS been very courteous, prompt and straightforward with pricing. …
Mike S was very thorough on explanation of my furnace and oil tank and the cleaning of my furnace. Very pleasant. Happy with this company, with the many reminders of my date of cleaning with time, and delivery. Everyone pleasant and helpful when calling the office
Job well done
Johnny came today to perform my annual AC tune-up and he was awesome. A perfect gentleman, explained everything in detail and provided recommendations. This isn’t the first time we’ve had Johnny out to work on our equipment. He deserves a raise!
Our air conditioner stopped working (installed 5 years ago by berks products) and we called for repair. The parts were under warranty, but, we understood we would pay for diagnostic fee ($89) and labor. The tech arrived promptly and was …
He was punctual and was very respectful of our property indoors and out. He is very knowledgeable about his job and answered all our questions. He did a very thorough inspection of the unit inside and outside. He has a nice personality …
Very happy with the fantastic employee that arrived on a cold Saturday night. Returned to fix the issue. All three men upon return were excellent.
On to getting a new tank with you all!
We’ve used EG Smith for almost 8 years now. I’ve always been able to get a same day appointment for heating and/or AC issues. All techs are knowledgeable and polite. We happened to see Randy today and we’ve had him out before. It’s nice to …
He was very nice, and knowledgeable. Helped me figure out the problem. I was running a generator during power outage, and it turned out that the furnace works for the original part of the house, but not addition that has a heat pump. I was embarassed that I did not remember that.
Late Matt Smith was the individual from EG Smith that we first came in contact with. Matt was a technically competent and highly professional individual whom we began to soon trust. After Matt’s unfortunate loss, we felt gratified that Todd …
Recently needed to have our central air unit replaced at our home. Certainly not an ideal time of the year for the existing unit to give out, so shopping around was an abbreviated option and limited luxury. Thankfully E.G.’s customer …
Mini split installation. Quick response to a request for a quote. Salesman took the time to physically measure the room and windows and orientation to insure a proper size. Other companies just eyeballed it to propose a size of the unit. …
Mike came to our house this morning for an annual cleaning/service call/answer some questions visit. I have had Mike here before and been pleased. He is maybe one of the most competent technicians whom I have ever had perform service on …
We recently had a new boiler installation that went very well. The salesman Matt quickly assessed our needs and got us the right new unit for our application, and the installers Andy and Dan were very professional, prompt, and efficient. …
I had a failure of my heating system. When the technician came out it turned out that the blower motor needed to be cleaned it wasn’t putting out enough air. When we asked him shouldn’t this be part of the yearly maintenance that we pay …
Joe did a great job helping us decide which AC would be the best replacement for our broken unit. Dan and Brian, our installers, were at the house on time, completed the install quickly. Explained how the new system worked and when finished had the area cleaned up. We were pleased with the entire experience. Deb Christopher
Terry was my tech last year for an A/C repair, and twice this year for a furnace repair. Very knowledgeable and professional. And Michelle always calls to let me know he’s on his way.
This is a great company. They arrive on time and provide excellent service as was as education there customers on how to get the most out of there heating systems. They provide tips and tricks and answer all of your questions which will …
Our heating system was indicating it was on but the building was not warm. When we checked the indicator on the oil tank it read 0. I called and asked for a delivery but let them know that I was not sure if the problem was an empty tank …
I have subcontracted your company in the past as a remodeling contractor for years. Then you took over Auto Service and continued the first rate oil delivery and annual service. After hurricane IDA in our area Sept. 1, 2021 I was sure of …
We were happy with the same day service. The problem was that our dehumidifier was leaking because there was no filter inside. It should have been replaced when the heating system was checked in the fall. We will probably write a note and post it on the dehumidifier, so it is not overlooked in the fall, when the tech arrives.
Came in fixed problem in hours versus other company that left me without heat for 3 weeks! Fast efficient, courteous!
Terry replaced an anir vent for my heating system. He did an excellent job in detecting what needed to be done quickly and had the job done in no time. He appears responsible, professional and knows what he is doing with heaters. I will e …
I bought a property and EG Smith came out to inspect my oil tank in order to deliver my initial tank of oil after having delivered oil to the same property for years for the previous owner. Refused to deliver oil to my property after …