EJF Real Estate Services traces its origins to the 1920s when Edmund J. Flynn introduced the concept of housing cooperatives to Washington, DC. The Edmund J. Flynn Company was the pioneering force behind a great number of the area’s premier cooperative and condominium associations and was directly involved in the development or conversion of many of Washington’s finest buildings.
| Friday | 9AM to 2PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 9AM to 5PM |
| Tuesday | 9AM to 5PM |
| Wednesday | 9AM to 5PM |
| Thursday | 9AM to 5PM |
1428 U STREET, NW, SECOND FLOOR, Washington, DC 20009
David answered my prayer today! He was the greatest help to me and has given my week a DYNAMIC START!!!👌THANK YOU DAVID!!!! …
Yoko was an amazing customer service agent. Save me for screaming. LOL
Yoko Yoshida was very professional in helping me resolve my problem and I appreciate your assistance a great deal.
Dennis provided exemplary customer service & was focused on the task.
Mss, Yoko Yoshida, was very efficient
and nice. She help me a lot with my
On line account Thank
Dennis from EJF (case #XN679007) was excellent in responding to our questions and assisting. Quick turnaround. Genuine care. Thank you.
very responsive and solved the problem quickly.
Thanks Israel for helping me resolve my issue so quickly! You were awesome, keep up the great work!
Just don’t live somewhere managed by these ppl… they try and spare every expense no matter the inconvenience to the tenant.
I have been very pleased with the service provided and all request for service has been rendered quickly. I love the response to request and how easy the process when you need something repaired or looked at.
Great customer service!
Very streamlined and professional experience of renting in Washington DC. James R. has been very responsive and supportive.
Israel promptly resolved my request and even went above and beyond by providing additional guidance that was super helpful. Thanks!
EJF is a great place to work. Family run company with tons of experience in the DC Metro market.
Just had a phone conversation with Shelly and she was really helpful. She went above and beyond to get our issue fixed. Thanks a lot Shelly.
EJF Real Estate Services is great! Their team is knowledgeable, efficient, professional and friendly.
James Rice was very communicative and fast. Smooth transaction. Would be a pleasure to work with him again.
I worked with James Rice about a recent rental. He was helpful and quick to reply whenever I had questions. A very positive experience.
Moe was super responsive. Thank you!
Patrick Reardon helped me put in an application for the housing cooperative that I currently live in. The location is amazing! And the costs are within my means. Now I feel like I have a stake in this city. Thanks Pat!
The rental application is super easy and incredibly fast! Highly recommend EJF.
Rea was helpful in resolving my problem!
Shelley is very attentive and efficient at solving issues and directing people to recieve the best outcomes. She is an asset to the organization!
john was helpful and tactful.
Riva was great to work with!
It is impossible to get ahold of anyone at this company and if you do they can rarely answer your question. They are terrible about following up on requests or simply flat out ignore emails. So unprofessional and extremely frustrating.
I would like to express my gratitude to customer service agent IRENE who
reassured me about my concerns over payments due from my account during the transition to my new bank.
If you are interested in management in the DC area I highly recommend EJF. They operate with integrity and honesty. Their staff works very hard to provide a positive experience for all their clients. You will not be disappointed
Israel was very helpful to me I really appreciate that he help me out and he was very professional and Responsive. Thank you from Ms. Gloria Adams.
💯 Having Moe Bordeos assist was a pleasure …
We are very happy with the work of Tom Zorc, Patrick Reardon, and Ariel Castillo. It was a pleasure to work with them again on finding and purchasing a property, getting it ready and finally renting it to tenants.
The team at EJF are great and constantly trying to improve and make the property management industry a better place for tenants, vendors, owners, and other management companies. Thank you for the effort.
EJF Real Estate really does deserve the City Paper’s “Best of DC” designation for Property Management Companies. They have a great system!
The questions regarding options for payment were resolved quickly and professionally. Ms. Yoko was patient and able to resolve all issues.
Yoko is the best agent who helped me right away with nice attitude. She is very nice and easy to deal with.
Best Quality of professionalism. The agent Mr Marco Francisco helped my case with perfection.It was Quick ad effective and I was able to resolve my inquiries.
They are very difficult to deal with and make everything much more complicated than necessary. They are constantly changing procedures so entry time you need to get something done it’s a different process and the employees are all unhelpful.
EJF is the best association management company in DC!
John was professional, courteous, and polite.
Shelley, My EJF phone assistant was extremely knowledgeable, professional and friendly. All my concerns have been resolved in 5 min.
Thank you!
EJF consistently provides a seamless experience for us and is a pleasure to work with. James is always very responsive and accommodating!
I had a clogged shower and Moe Bordeos was super responsive and the man they sent was very kind and efficient. Thank you!
John was extremely helpful and patient.
Excellent customer service from staff member REA.
Tom Zorc is incredible. I sold my condo while living out of state and the process went extremely smoothly, thanks to his hard work. Tom is professional, the definition of responsive, and thorough.
It has a been a pleasure working with EJF and in particular Rebecca Clark. She has been a pleasure to work for, and with. She also has worked with me on several issues and projects, and is always there to help me in any capacity whenever necessary.
Yoko Yoshida is extremely knowledgeable, professional, and responsive. EJF is fortunate to have her serving their clients.
Yoko Yoshida was very responsive and professional. She solved a nagging ssue I had been having with my account for months in just a few minutes. Thank you Yoko!
i have some strong work experience that will help me with this job
Very good professional service. On tome and efficient.
Ms. Glaiza was a very helpful and knowledgeable employee. She was very pleasant and patient with me. She answered all my questions. Thanks again Ms. Glaiza.
Claude Martin
EJF has been quick to respond in the short time we’ve had a relationship. Their contractors get to the property and render an evaluation within hours.
John was very diligent and helpful in answering my queries.
Very helpful in setting up access to the portal!
Jazmin Cabrera answered all of my questions about documentation I needed to change occupancy with EJF! My housemates and I had a tricky situation with an incoming tenant, and Jazmin handled it with care and sensitivity so that everyone ended up happy. Thanks Jazmin!
We rented a property in Glover Park from Patrick Reardon and have had nothing but a positive experience. Patrick was very accommodating and went out of his way to show my roommates and I the property late one night. We quickly signed on and …
Isreal was very patient and thoughtful in assisting me with a technical issue pertaining to my account. A very valuable member of the team indeed! Thank you soo much!!
Ejf’s Property Manager Amanda Diez is Ejf’s “Queen of Follow Through.” My experience with Ms. Amanda has been positive over the years I’ve sought her help. She is diligent in answering her emails and voicemails. Working with real estate …
Good Afternoon,
I would like to thank John for his help.
From a contractor standpoint, EJF Real Estate Services are great to deal with. The property managers are accessible, responsive, and helpful in getting information from their customers.
Happy to be making my new home with EJF and pleasantly surprised to a part of a rich, and fitting, history of community, service, diversity, and inclusion. Everyone on the team is already making me feel at home even before moving in. Here’s to a new adventure!
We have had to deal with EJF since 2011 but only recently had Shelly as our contact and she is fantastic, responsive, considerate and very professional. We will keep our business with the company, Shelly is such an asset to them
I bought my home 8 months ago through Pat Reardon at EJF, with the help of his manager Tom Zorc. They were very prompt and professional throughout the whole process. When I contacted him to look at the house, Pat was sick and the weather …
Alex Alvarez – great customer service! Thanks Alex for your time and persistence in solving a system glitch that erroneously charged me a late fee. You were polite, patient and tenacious in making sure the glitch was actually solved and wouldn’t happen again.
Very helpful in walking me through the process of changing payment sources.
Some of the worst customer service I have ever experienced. They “manage” our building and it has basically been a disaster. They are unresponsive and irresponsible – Sancia is our person there and she has been very negligent. I’d love …
Worst building management company I ever experienced in Washington DC. We pay high condo fees for “full time” management and receive a service that never solves problems on time, have been unable to find solutions for fixable constant …
Glaiza was very focused on assisting me with my billing information and getting me set up on the portal. She was very knowledgeable and a true dedicated professional
Dear Conrad and Matthew,
I must share with you both what a terrific professional job Barbara has done …
Kudos to EJF for having people like Mr. Valladores!. I am a representative of a Corporate Client and requiring support for my end-of-year Audit. Mister V. needed all of 10 minutes to provide me explanations and email me supporting documents …
Ejf came through during an emergency. Mark had a plumber out at 2am on a Saturday night. Saved my unit from becoming a mess. They’re always helpful and responsive. Would recommend with no issues.
It’s rare to get a good management company. Indeed, EJF might actually be the worst. Their team is unresponsive and unprofessional. You will only get a reply from them if they need something from you, never if you need something from them. Every interaction with their team was horrific.
I just want to say that my experience,on the phone with representatives Israel, was wonderful and helpful he walked me through the process without any problem,I of to say he was phenomenal.
This is the worst property management company I’ve dealt with in a sea of terrible property management companies. They give me a constant runaround as a tenant. Processes for getting help are constantly changing. Sometimes emails are …
EJF Real Estate Services did a very fine job of finding a tenant for the studio apartment in Foggy Bottom that I own.The previous tenant, who had lived in the apartment for several years, vacated without a great deal of notice and well out …
We closed on our condo sale last week. Tom did a heck of a job, selling the property quickly and well above asking price. I am thankful for all their hard work over the years. They kept my property as stress free as possible, and always …
EJF Real Estate Services fires longtime employees on a whim during a pandemic without even consulting residents. In addition, the building is crumbling due to not taking action on deferred maintenance. Horrible, unethical and unprofessional company. Hopefully the building will drop them.
This place is a scam. I lived in a building that was under their management. They require a 60 day notice to vacate at the end of a lease – the point of this is ostensibly to make sure the unit doesn’t sit empty during the transition. I …
Absolute worst customer service I have ever had the misfortune of experiencing. What a horrifying experience it was working with EJF. Emediaty after they acquired our apartment from another management company our nightmare began. After we …
By far the most non responsive and unapologetic management company in Washington D.C. …
The person I talked with was very helpful and solved my problem about the condo maintenance fee promptly.
BCR
Our group has been in the business for over 15 years and this rental transaction has been a wonderful one. Our clients experienced a very smooth transaction. James went above and beyond. We strongly recommend working with James and his team.
Patient person Myla. She helped me and went out of her way to make sure I got the info I needed. I not to up on tech today and she guided me through everything. She made sure I was ok with everything. …
Since our building changed to this management company, our new onsite property managers Toria and Karen have taken the level of service we receive to new and unprecedented heights. I have been in this building a long time and we have …
I looked up EJF on Yelp after I had signed a lease and I was terrified of what would happen over the next year. Honestly, though, it’s been fine. They’ve been easy to get in touch with and they’ve solved any issues that have arisen. I never had anyone barge into my apartment. They’ve been a fine management company.
I switched from another property management firm to EJF. The service difference is incredible. I found EJF responsive and able to get things done. They manage the property, navigate DC regulations and find the right tenant for the property. I would consider another property in DC to have EJF run that one too.
Been using EJF as a property manager for over 5 years now. Generally good & professional ; satisfied overall; quite knowledgeable. Maintenance cannot be trusted however. In the last tenant turnover they lied about the property status and …
Israel was super helpful and guided me through the account change I had to make even though I did not have my computer on hand. Super efficient and helpful. Transaction completed thank you Israel! Woot!
The representative that I dealt with over the phone was very gracious , helpful and friendly and she answered all my questions with expertise on her voice and made sure the policies were followed .Her name was Irene and I’m thankful I was able to speak with her …Mondays are tough but she was calm and collected.
3/7/19- yes my light is still broken. Yes, my property manager Sunny still is nasty and demonstrates poor customer services skills. I’m staring to think that EJF cares nothing about anyone else’s property and I agree with some of the other …
It was a great experience. John was very helpful.
The only bright spot at EJF is their INCREDIBLE receptionist, the rest of it was pretty much a $h!t show! David is kind, caring, and goes above and beyond in everything he does. I appreciate all of his help from the bottom of my cold hard …
I’ve been with EJF for over a year now and the property management service has been attentive and helpful! Sonia Ahmed and Vincent Valladores in particular have gone above and beyond to ensure that we are comfortable and treated fairly.
We have found Rebecca Clark, our EJF property manager, to be understanding, responsive, and a delight to work with. She replies promptly to emails with the precise information we asked for. We are also pleased with the monthly financial reports and the monthly financial summaries.
Myla was very patient and helped resolve my issues today. I had problems signing into the system and needed to change my password. Myla stayed with me and guided me through the process, although I was becoming very frustrated. She was very professional to the end.
EJF was the management company for my condo association for over a year, yet they never managed to accurately record payments of fees for a large number of unit owners. Since the complex is one of only 46 units, it appears EJF really does …
David Sabih who works for EJF was very helpful to us today with our condo. He was professional, efficient and thorough regarding my request to check on things, and took the time to call and give me a report.
John was wonderful on this call, very curtious, considerate and responsive
The staff does not return your calls nor will they give you the contact info for the executive staff so you can get the assistance you need when the assigned property manager does not contact you back regarding your issue. You only get the …
Well… how can ANYONE convey such message without experiencing it. James was ABSOLUTELY without a shadow of a doubt, INCREDIBLE!!! His professionalism, mannerisms, speed to respond, his intelligence, his diplomatic approach is JUST one of …
EJF is the worst property management company I have ever experienced as a tenant, and that’s saying a lot. They display gross incompetence at every level. How Shishe still has a job is unclear. It takes them weeks with constant prodding to …
David Orr is absolutely FANTASTIC. When I come to pay my rent each month, he is incredibly nice, helpful and efficient. If he does not know the answer to a question (which is very rare) he finds out in seconds. I look forward to seeing him each month. He is an amazing asset for EJF.
Glaiza was most professional, patient and knowledgeable.
Absolutely horrible experience renting a unit “managed” by EJF for 3 years. Over the course of 3 years, they never managed to write down the keyless entry code for the front door so their technicians were never able to access the unit for …
Everyone at EJF was professional, efficient, and exceeded expectations. They helped us move from touring the rental property to answering questions to applying and signing a lease all within the span of four days, which was a huge relief.
I leased a property at 1340 Wallach Place NW from Patrick Reardon and couldn’t have asked for a better leasing agent or agency. Once I had decided to lease the house, the process went incredibly smoothly. I needed to move in a short amount …
Denis was an awesome help and need a raise, took my anger very nicely and did his job as an customer service rep
My review is specifically a shout out EJF property manager Sheilla. She is an amazing person and property manager. I’ve had the pleasure of working with her as a tenant for more than 3+ years. She’s really attentive, kind, and reasonable. …
My experience working with EJF has been very positive as a property owner. The team – James, Ariel and Hai – have been responsive, proactive and courteous throughout the process of transitioning from my current renter to a new one.
Rea walked me through something on my account and was patient and polite:,)
John Cavanaugh is one of the best portfolio managers in the business. He responds quickly to requests and gets things done at lighting fast speed. He’s kind, honest, hard-working, reliable and very knowledgeable about property management. …
Tom Zorc of EJF recently worked as my agent in the sale of my DC condo. Despite living in Colorado, there was no reason for me to travel to DC during any part of the process. Tom was excellent at communicating along the way. He worked …
Isreal was very helpful today in resolving my issue. He provided prompt service and called me back with a resolution. I definitely appreciated his efforts.
My firm works with several property management companies in the DMV area. Among them, EJF stands out as a gold star for their customer satisfaction, knowledge of the industry, and level of communication. My main POC is Mark Hawkins and he’s been an awesome partner for our team!
Working with EJF Real Estate is truly a pleasure. From property managers to service techs, the EJF team has always been extremely responsive and attentive to the smallest detail. It is clear EJF makes Customer Service a top priority!
Irene was very helpful. Clear, patient and efficient!!
I was Vice President of a 22 unit building in DC and we had EJF working with us as our Commercial Real Estate Partner. Not only did we have support of thier team on a day to day basis, but Matthew and Peter Greeves who founded the business …
They have taken care of all residential tenants in a very efficient and timely way. They have taken very good care of the facility over the years. I recommend them to any one who is looking for a good property management company.We have …
EJF has good Customer Service. When people call in for inquiry, they are re-directed to their proper point of contact. …
Esdras was really helpful with updating my information in the online portal. He was very courteous, effective, and professional.
EJF do not care about their tenants and are incredibly slow to make repairs. I reported a leak in my ceiling 20 days ago and it has still not been repaired. EJF will promise to call or follow up and they never do – I have to contact them …
Karen and Toria who manage our building, the Palladium at 1325 18th Street NW, Washington DC have done wonders for us. I have lived in this building for 24 years, and they are without question the most proactive, effective, …
EJF is the 3rd property manager we’ve tried in 7 years of renting, and we’ve been with them about 2.5 years now. Unless they close up shop (I hope not!) we’ll never need to change again. The service and professionalism are fantastic. From …
EJF got me and my girlfriend approved for our first DC apartment together in under a week. They had our utilities set up extra quick and we’re very responsive to our questions and resolved issues thoroughly and quickly! We’re excited to start our new lives near the Capitol!
I just finished working with James Rice who was the listing agent for a rental property in Bethesda, MD! He is very responsive and definitely takes initiative. My clients are satisfied with the service provided thus far. I feel comfortable leaving their tenancy in EJF’s hands.
The EJF agent could not have been easier to work with. Incredibly responsive and always helpful. She made what could have been a difficult process, a breeze. Thank you!
Unfortunately my experience with EJF and the assigned property manager to my condo and parking space was very stressful and unprofessional. The responsiveness left much to be desired as the property manager would not respond to my emails …
See update as of 7-3-19
Old review- As a owner of a apartment this has to be one of the worst …
EJF was responsive when we needed to change managers for our condo building. Would appreciate better quality control over their vendors’ performance. Subsequently when we changed managers for our condo building, we found out that EJF had …
Aaron did an excellent job resolving my need in just 5 minutes. Thanks!
Irene did an excellent job at guiding me through the portal and information I needed!
Israel was very helpful in assisting me with my issue. It was a pleasure having the chance to work with him to get my request handled in a quick and professional manner.
I wasn’t prompted to write this review. I don’t write reviews and usually just rate without providing any comments. I went out of my way and googled EJF because I am very happy with how professional and responsive they are. I pay $35 for …
I lived in an EJF managed property for 3 years. Their tenant portal was easy to use and the team was prompt and easy to communicate with regarding service requests, when needed. …
Yoko was great in helping me with my request. She was very polite and understanding. She ensured that all my requirements are met. She was very efficient in getting me the information i needed. So far she is most quickest person i have dealt with EJF company. She was fast and precise in helping me.
Maintenance Coordinator Moe Bordeos has been great in resolving maintenance requests
I have been very impressed by Jamie Glassman at E.J.F. over the years. He always manages to respond to my concerns in a timely manner. What stands out for me is that he is so thorough in his responses. It’s clear he really enjoys his work …
EJF manages our building and is super responsive. Lynn is our main contact and is professional, calm and always helpful. Today I had a quick technical question and Myla was great. Keep hiring great people EJF!
EJF has done a wonderful job managing our condo for several years now. They started out by helping us get out of some serious jams our previous management service placed us in, such as letting our building’s master insurance policy lapse. …
Avoid this company at all costs ESPECIALLY, if you are a renter.
I’m currently renting from this company and I am 6 months into my lease which …
EJF manages my condo building. It’s an old, small building with less than 15 units in total, but for some reason it’s very difficult to get our request handled within a reasonable amount of time. Their communication is never proactive and …
EJF is a solid, family run company which has grown significantly over the years, but still maintains the personal attention of a small shop. I’ve been leasing from EJF for 10+ years and have zero complaints. Special shout out to the …
John was able to help me sort my issue today quickly and efficiently. Thanks.
Verifying a scheduled water shut off today and John was very helpful.
John was extremely helpful when setting up our account! Thank you!
When I first moved in there was a major problem with the electrical service which they spent weeks saying it was Pepco problem. It was their issue and then had to spend 3 weeks in a hotel while the waited to fix the issue. Every morning for …
I have had a great experience with EJF. All of my earlier experiences with rental property management companies left me with really low expectations that I could ever have a collegial or enjoyable experience with these sorts of …
I am writing this review to warn others about a vicious employee who works for EJF. I was attending a meeting at the cooperative where I live which EJF manages. Shortly after entering I complained about not being provided a key bit of …
Leasing a property from EJF was overall a very good experience. They were responsive to maintenance requests, they did not hassle us regarding any issues with the apartment, they were quick to approve our dog for the lease, and were …
EJF began managing our condominium last summer and it was the best decision we could have made. Our tenant recently vacated the unit unexpectedly. EJF turned over the apartment rapidly, got the unit listed and had it reoccupied in less than …
Moe Bordeos was very responsive and helpful with getting our appliances repaired!
Please, save yourself the misery of renting with EJF. The property has so much wrong with it, including rodents living in our kitchen and basement ceiling. While they fixed things in a timely manner and the contractors were very kind, it is …
Israel made resolving my issue easy. He was very attentive and patiently answered all of my questions. He went above and beyond to ensure that I was able to access all of my resources and provided follow up to assure me that my needs were …
As a vendor we get to work with many companies in the Real Property Management business but no one as professional and reliable as EJF Real Estate Services. I’d like to mention how easy and nice it is working with them. Everyone at Anequim …
This company is simply the worst. I don’t believe for a minute they have four stars or that the reviews here are honest. EFJ manages a condo building in DC where I own a unit. I have worked with EFJ and their predecessor Delbe for years. …
Two major issues with EJF:
1) I have been trying to work with Sarinda Ly at EJJ for nearly four months and …
I want to thank Irene, the service representative who helped me be sure my ACH debit was set up in time for the monthly special assessment. After sending a number of emails asking for confirmation, and a significant delay by EJF, it was …
John was very helpful and friendly. Great service!
Rea with EJF is truly professional and sincere. This was my first personal contact with EJF and it left a very good impression on me of their estate services.
I’ve had problems using their website for years. For some reason, it never recognizes a password. Each time I entered the site I had to reset my password. Recently, the monthly condo assessment was increased. I am on autopay so I needed to …
I can’t say enough good things about Aaron, who calmed me down and walked me through setting up automatic payments. He was wonderful to work with.
I had an issue with tree removal and called a few times. Once I spoke with Israel, he provided immediate service and followed up to ensure completion. He was the consummate professional and thorough. Thank you Israel
EJR Real Estate Services is the company who manages the building where I owned a unit in Washington, DC. I am very content with their services.
Staff is very professional and responds to your needs in a prompt manner. I …
John did a great job of answering my questions about my account. Bob #1801705
Mia is very professional and overall makes our job easier because of her industry knowledge.
When touring our rental property with EJF, everything was pretty standard. However, we put items in our rental application to be addressed prior to move in that were never addressed. Since moving in a few months ago, this has been one of …
Amazing company to work with. Bright colleagues, flexible working models, great company benefits, and great learning opportunities.
My rental experience with EJF for 3 years after they bought out the original leasing company on the property was less than stellar. Miscommunication and information when it came time to renewing a lease. I had a very strong relationship …
It’s great working with Mia Bordeos she is always happy and patient when I interact with her about any issues.
I’m having a difficult time understanding if EJF is incompetent or if there is something more nefarious going on here. EJF took over the management of a condo unit that I own and they 7 months and multiple phone calls, emails and …
Esdras from EJF was very helpful walking me through the Portal, which I needed to attend to changes in my situation. I was very grateful to get a real person on the phone and for him to be patient with me. He answered all my questions and …
Customer service was excellent! John was very friendly and knowledgeble and solved my problem immediately.
Good customer service. Also, receive regular, timely updates on matters related to our building and/or unit. Interaction with Dynise was pleasant. She was efficient; provided appropriate information promptly, and readily took necessary action.
The worst property management company I’ve ever dealt with. Do yourself a favor and never live at a property that this company manages. They take forever for maintenance services, never answer the phone, and take forever for lease changes. …
Aaron is great! He’s kind, helpful, and thorough. Thanks for fixing my problem, Aaron!
Excellent customer services providing the exact assistance needed to gain access to the portal.
A problem developed in addressing my condo fee. I was helped by an EJF Real Estate representative who was professional, courteous and responsive. She expedited the handling of my problem, and resolved it in a single phone call. Much appreciated over the holiday season.
Kudos to EJF for the consistently good help it’s provided when I have questions about my account or need to make changes re my customer profile, billing arrangements, etc. And significantly, it’s staff has delivered these services with remarkable patience, which is appreciated given my frequently dumb questions.
Our property has many complex systems that require a diligent Property Manager, Sarinda Ly knows our property and it’s complexities and has been responsive to my request for years. …
As a landlord, I can’t decide whether EJF is extremely dishonest or incredibly incompetent. Take your pick. …
This has got to be one of the worst management companies you can find. Constant building repairs that leave us without water, AC/Heat, sinks, etc. The people rarely answer phones and then when you’re put on hold they make you listen to how …
I’ve been meaning to write this review for a while now — I lived in an EJF managed condo for a year and it was an absolute pleasure to work with EJF on everything from the lease agreement to maintenance requests to the final inspection and …
John could not have bee more responsive. He gets an excellent review….
EJF makes my life easier, best customer care. Jeniffer Oberg so sweet and always helpful .
Thank you .
New management company for my condo association. So far, great customer service!
John caught that I was accidentally signed up for both e-check and ach payments for my co-op dues, and alerted me to the fact so I could cancel the e-checks and not pay twice. Thanks!
EJF is always responsive and empathetic regarding whatever property concerns I may have.
I would give them zero stars if it was possible. I Reported Property Damage 3/11 to Mr Jamie Glassman and Steven Rill 3/31. No one has returned a phone call or email to me in 6 days. Mr Jamie Glassman said I was following “the process” to …
Excellent service by the rep over the phone. Courteous, efficient and helped me with issue in a timely manner. Kudos!
EJF has managed a rental unit I owned for years. I have been very satisfied with EJF’s service. I want to especially commend Marco Francisco for the consistent excellent assistance he has provided me. He is always responsive and …
John was super helpful getting my tenant portal set up quickly and was a pleasure to talk to.
Hello,
When I contacted EJF Real Estate Services, I was very concerned about a few …
I have long struggled with EJF as a renter and then later as a homeowner (a part of a cooperative). I have found that, as much as they want you to use the portal, they’re incredibly unresponsive if you submit messages this way. I have also …
The problem with property managers for your HOA is that you as a resident or owner have none of the leverage you have in most customer-service provider relationships. EJF is relatively decent at dealing with simple online work orders that …
I would like to thank Denise for the excellent assistant she provided. It was a pleasant educational experience. Thank you! Awesome job!
REA was great. She was patient and professional. I’m elderly and she made me feel comfortable.
I am beyond frustrated with EJF Real Estate. I would love to leave a better review, but my experience over the past month with them has been a joke. …
We had a particularly time sensitive issue relating to move out. Marco Francisco from EJF handled this effectively, expeditiously and in a highly professional manner. We appreciate his good work, his understanding of the urgency of our issue, and his effectiveness in getting the necessary paperwork done.
Spoke with John today regarding my account and he quickly helped me resolve my issue. He was pleasant and prompt.
Good morning. The customer service I received this morning was outstanding!!! The rep answered all my questions. The rep told me he would call me back and he did just that. I truly appreciate the customer services I received today.
The Customer Service Team is very good and most responsive. While customer care isn’t great at the top, it is exceptional from those whose job is customer care. They couldn’t be better.
Hello, I would like to share my experience working with Mia, have been very smoothly, because she’s always there when I need help with any of the units, for example when the cleaning crew can’t get the keys or anything I personally love working with her.
Was very pleased with my signing experience. James was incredibly helpful and made the whole process effortless. Very quick turn around and able to help with any questions I had.
I was helping my parents with their HOA payments. John at EJF was very helpful in straightening out their payments, enrolling them on line, and getting all the issues resolved. Appreciate the great work!
Poor customer service at it’s finest. For over a month my husband and I have been reaching out requesting a resolution to our sanitation issue in our community via the portal. When we look in the portal for a status what we see is the …
Many years working with ejf, all satisfactory. Today, agent John has been very helpful.
I have had the worst experience with EJF. I appreciate the speed in which they were able to get my lease signed. However, after taking my full deposit. I had to find out from the building that I’m renting from that they have a separate …
EJF Real Estate Services has helped me with getting my new apartment in only 4 days despite the two days weekend and one-day holiday in sequence after submitting my application. They made the impossible possible. …
The assistance that I received from EJF Estate was very professional and the associate (Rea) was very patient and helpful assisting a new client.
Thank you again Rea.
Mary R.
I had the most wonderful experience with Alex and his crew (maintenance) they were courteous they was efficient and did an outstanding Job.
I am very pleased with my many dealings with Marco Francisco, MJ Francisco and Lea Ompoc. They go out of their way to give courteous, quick, detailed responses to many requests.
John has excellent customer service. He was patient with me. He listened to me and help me step by step. He was awesome!!!
EJF, and our particular team of Sunny Bisserette and Riva de Guzman, work very hard to help keep our association running. They are always helpful and good to deal with, no matter how gnarly the problems are that we present them.
I signed my lease and was due to move in October 1st 2021 but was held up by mold and mildew located on the balcony and terrace of the unit which you could smell in the unit. Reached out to the company and after 1 1/2 weeks was told the …
James and May was very pleasant to work with! We truly appreciated his flexibility and attentiveness throughout the process. Thank you James!
I had an issue with our faucet and EJF’s team (Moe Bordeos) was very responsive and helped to solve the problem within 24 hours. Great service!
EJF has been very helpful in overseeing our property. Riva DeGuzman has been a responsive point person and I’ve enjoyed working with her!
John was extremely patient in helping me to determine why I could not pay my desired assessment amount and kept getting an error amount notice. We finally switched computers and were able to complete the transaction!
Excellent and timely maintenance service. I put in a work request and Moe Bordeos was dispatched less than 24 hours later. Moe was friendly and provided delightful service to resolve my issue quickly!
Horrible customer service. No accountability. Non-Responsive, and the list goes on. I have been calling this company every week for over a month to follow up with a problem that they are aware of. They sent their assessor out and refuse …
Having received a pile of documents about 2023 EJF’s budgets and condo fee increases, I was not quite sure how much more I need to pay my next year’s condo fee and whether I need to fill a ACH form again. So I called the office and spoke to …
When our HVAC stopped working recently, resulting in no heat in our apartment during a cold snap, Mary Cajigas & Moe Bordeos immediately responded to getting it resolved. They offered to provide space heaters, and had a service technician …
Had them as a tenant, had them as a condo owner and board member. They do the bare minimum, they’re unorganized, they’re unresponsive. They were overcharging me for months (the condo fee) and have yet to reimburse me for this. As an experienced property manager, i do not recommend at all.
Lilly Barrales was extremely helpful when resolving our A/C issue. EJF did not follow up from a previous repair to see that our heat was fixed, but once we followed up with them a tech was dispatched immediately and sorted out the issue.
EJF Real Estate Services has operated as the management company for the building in which I own a condo. For a multitude of reasons which are far too lengthy to go into, we have gone backwards since the day they were hired, e.g., it took …
I am consistently impressed by the quality of customer service provided by the EJF team. A special shout-out to Moe Bordeos and the EJF Maintenance team for responding quickly and getting things fixed in record time!
I live in a property that EJF manages and it has been absolutely miserable. I have had my fees raised by about $100 since they took over management as well as been charged a special assessment that would cost me an additional $388 a month. …
I worked with James on finding and signing on an apartment. He was an absolute pleasure to work with and made the process easy and quick. Would absolutely work with him again to find a home and appreciate all the help that he gave me throughout the leasing process.
Ella Gube has become the smart person I ask when I need advance word, guidance on policies, or actual help with things at 3WC. Examples — the current basement work on floors; fixing the garage door; the $$ we paid for water-shutdown …
Not a good company to work with. I’ve had numerous issues with their responsiveness when it comes to getting locked out, questions about the unit I was renting, and they only seem to be able to quickly reach out when owed money. …
I worked with James Rice at EJF. The entire process of moving is such a stressful experience; however, James was SO great. He was communicative, energetic, professional, and so helpful throughout the entire process. EJF is so lucky to have him!
John was wonderful and went above and beyond to resolve the issues for me. He said he would get back to me with a solution/answer and he didn’t keep me waiting for days and nights as he was on it right away. John was friendly (I could …
James and May were extremely helpful with my application and lease signing process. They processed all the paperwork quickly, answered all of my questions in a timely fashion, and were friendly and kind while doing so. Would definitely work with them again!
I had the best experience ever with the staff member that assisted me. His name is John. I had several issues that he took care of with ease and a great attitude. If I ever had to call back, I would definitely ask if I could be connected to him. Thanks John from Mr. Foster. 🙂 …
I use EJF Services with the apartment I rent out. They have been very easy and good to work with. Every time I call them I get to talk to real people who are very helpful! Would recommend others to use them!
The EJF staff is professional and accommodating. The communication is clear and documented via the residential portals that are used. Rea went above and beyond with helping me to unlock my account. The payment platform is easy to use.
Myla took over 30 minutes to help me through a very frustrating experience. She patiently connected me with accounting to resolve billing issues. And then she patiently took me through the resetting password issues I had been having. She …
I would give this company zero stars if possible. If you are considering one of there rentals…DON’T DO IT! They come in to take picture of everything a few times a year. One time they claimed they had 2-3 hours of work to do but came in …
Marco Francisco did an excellent job closing our EJF account as we transitioned our properties to another agency. He liaised with other EJF offices as well as our new proprety managers to satisfy numerous requests for information and services in a timely, courteous, and professional manner.
I have conducted business with EJF Real Estate and have gotten to know many people on their team. They are all professional, courteous and a pleasure to be around. The great people there make for a great culture. If you live in a property managed by them, consider yourself lucky!
EJF is hit and miss really. Why? Because it is all down to THE PEOPLE they hire, reognize and reward. I owned a unit in an EJF managed building and was on the Board of the Association. This meant a lot of interaction with the building …
EJF is invariably quick, responsive and helpful. After other poor management experiences, I am grateful every day for their support and the relationship that I have been able to establish with Sunny and Riva in particular. We are making solid progress forward thanks in large part to their efforts!
I listed and sold a unit managed by EJF. Mira Brown was extremely helpful in her responsiveness to emails and provision of condo information to ensure a smooth closing for my seller clients. Property management has its challenges. Having a manager who is accessible is paramount to a successful transaction!
EJF Real Estate Services does a tremendous job, and none of the employees go above the call of duty more than Lea Ompoc. There have been several times when I’ve experienced random issues that popped up with my residence, and Lea has always …
I love my EJF unit in Logan Circle, but EJF’s maintenance process is a joke.
We haven’t had a fully functioning washing machine for three weeks because no …
Working with EJF has been a very good experience. We are a pest control company and not one of the biggest but EJF treat us just like any other company and customer satisfaction is the reason behind their choice. …
Leasing an EJF property was, without a doubt, the worst housing decision i have ever made. These people are incredibly incompetent. It would take months to get the most basic maintenance requests fulfilled. I ultimately had to report them …
I called EJF with a problem I had logging onto my account. My password was said to be invalid. No problem, I thought, I’ll just click onto “Forgot Password” and I will be emailed a temporary password and be able to create a new one. For …
EJF saved the day! We recently switched to EJF for building management services. Robert Woolf our manager was assigned after EJF listened to our needs, opportunities and concerns. We have a plan for tackling current building challenges and …
I live in a property that EJF “manages.” However, they do so poorly. I’ve reported multiple packages stolen from within the lobby of the building, and EJF hasn’t bothered taking any action to prevent future repeat occurrences. They haven’t …