University Behavioral Health of El Paso is one of the private freestanding hospitals in El Paso, Texas that specializes in mental health and chemical dependency care services.
| Friday | Open 24 hours |
| Saturday | Open 24 hours |
| Sunday | Open 24 hours |
| Monday | Open 24 hours |
| Tuesday | Open 24 hours |
| Wednesday | Open 24 hours |
| Thursday | Open 24 hours |
1900 Denver Ave, El Paso, TX 79902
(Translated by Google) The first time the place was horrible the last time I liked it and I started to get to know the staff and I made a beautiful friendship …
(Translated by Google) Very good service, the treatment given to each person depends on the needs of the patient. The staff is very respectful. I am personally very grateful to them. Except for one incident I had with Dr. Wally. He has very …
I’ve personally been here for detox. And also mental health issues. Absolutely was a good place. Considering my situation. I recommend always
THANK YOU FOR ALL YOUR HELP AND SUPPORT.
It sucks!!
PATRICK
Dangerous. Stay away
Very rude people
traumatizing
Rude unprofessional disorganized staff.
Terrible service and very disrespectful
It’s like going to jail.
The customer service is trash.
Good psychotherapy 100%
Violate alot of patients rights
They were a little rude and racist
I will be filing a lawsuit against this hospital
These people who work here a dumb fools don’t go here EVER!!
Cant get any information from them. Person eho answered the phone was rude
My wife was there and said it was a bad experience she went crazy in there
Staff here mistreat family members trying to visit patients
I really like the deco I seen in a restaurant before
Helpful but staff’s hands are often tied up with red tape
We Need To Make All Together A Manifestatión Outside This Bulgar Plase!!!
El pincho gio loves this place and will do anything to defend the people he loves locos
I was a patient here not so long ago I love it
Longest wait time for admiting horrible wait time do not recommend
I did not get the help I needed for my son. This place is a joke.
Hard working, dedicated staff, who care very much about patients and families!
Looks pretty dirty and old the state really needs to improve on a new building and the receptionist up in the front desk is very rude
Complete psychopaths playing house
The most incompetent staff and doctor’s i have ever seen its scary
Didn’t not feel welcomed there. Doctors and employees were very rude.
I was sent frim memorial hospital jn las cruces but they djdnt admit me.
A little wait but they show genuine care and don’t seem judgmental.
They lie to you, they’ll find any excuse to keep you from your family I was promised to stay for 1 day but they forced me to stay a week
I’m 19 right now i am being held at the ER Las Palmas and they are forcing me to be sent here i am afraid. And do not know what to do
Just got out today wasn’t as bad as people made it sound I got really good help
Thanks for trying to help patient #24812 become a better person mentally!!😃🙌🏾💪🏾❤️🥰!! …
They were the only ones that didn’t turn me away, I wanted help and they helped me through the whole process
I would like to thank tanya , elijah , ruben , jazmine ,karla and dr.gaytan & phil from the adolescents if you can pls tell them 💘 …
I hated that place all the nurses and techs were rude they always think the doctors are professionals and call hours are from 5-8pm they should make 3-9pm
Hated it i was in the adolescent girl unit the tech was rude as hell i hated her i hate the doctor too the staff yelled at me when i was crying and they make fun of you i do not recommend this place
The doctors absolutely do not care about their patients. This is by far the worst hospital I have ever been to.
Well I stay there 3 times in 2012 and the employees are good to everybody good food all you can eat good doctors love the place old place but good thank you
Yes my son is currently a patient there, but when it comes to customer service for family members you people royally suck.
I went there and the staff I knew was very nice and kind it helped me in a lot of ways if I had to go bk if I was there right now I would
Most horrible place for children. I understand that those children need help but there is no need to be threatening them because they are crying!
Admitted my children without my consent my mother dropped them off behind my back she has no power of attorney or legal guardianship dont know what kind of place would do that
This place is horrible. I’ve been calling the 1800 number and the regular number and they don’t answer at all. Management needs to take care of this. As it is its very stressful to have family member there and all we want to do is talk to them and make sure they are doing well.very upsetting.
Most of these reviews are horrible! Im so sorry that you had to go through that. Especaily since this place is for people to get help. This place needs to be looked into by the authorities.
This place is awful. Staff is very rude. And does not keep the family of their patients informed about the well being of their loved one.
Is a nice place thank u so much , good food and knowledgeable staff
The worst place ever. Rude employees with no knowledge of any real information.
I was here trying to visit someone and was treated so disrespectful. No supervisor ever came to help me, they wouldn’t even answer my calls to assist my complaint or why I was upset.
Hey thank you for helping me I made friends that really understand me but I just didn’t like the people working there maybe its because I’m a kid but thank you
Long wait even with no patients no one here but myself n child been waiting 130 n still no evaluation…theyre busy doing stuff …We are in need a real professionalism here.
The food is good 😀 and when I was there this one nurse was pretty cute I’d say. hahaha met some good people though so..
If you need counseling this isn’t the place to be, medical provider try to medicate patients after a one minute interaction.
This place only cared about one thing and that wasn’t my husband that had gone there because he was very depressed and was in a very bad place they only wanted to know how much money we could pay that day and how we planned to pay 1350.00 …
Horrible place. Dr. Threatens patients with long stay if they wish to leave. OIG on the case. Do NOT send your loved ones here , they will end up worst!
Was actually told by nurse mia that she is not their for me or any other patient . if a check is all she wants Wal-Mart is always hiring
Great staff! Enjoyed my time there in outpatient! Thank you for what you guys do!
Loved the help I received from military unit.. life-changing staff.. thankful for all the help and therapy… amazing place.
I DON’T recommend this place at all, staff are so rude, & they are not coordinated at all. I recommend people to go to another Rehab Center cause this Behavioral Health System center is HORRIBLE.
Dont go if its possible. I went there for depression and all they did was gave me a pill that makes want to eat more. I used to be 195 but now im 220 no joke please dont go there if you want to keep youre shape
Front desk needs better trainin..
Cut off contact with people, I voluntarily went and was barred from exit for a week. Couldn’t talk to dad, and they took everything from me on entry.
No one is perfect staff or patient’s they showed me self care and how to love myself first before anyone I’m still learning but you have to meet them half way like I said no one is perfect… Prayers to all
I was here and they roomed me with a girl who said would kill me, the staff did nothing. Made anxiety worse. Don’t go
They release patients even when they are not stable. One nurse even said when the insurance quits paying they send patient home. They also send a person home in a cab if they cannot contact anyone. The only person that was any help was Mr. Molina and Dr Ramirez they seem like they care.
It did help me a lil bit I’m 12 years old and I was a patient there when I wadls 6-7 it was a kinda fun place we got to go swimming and went in the gym I met friends they gave me a pill to help me
Horribly unorganized. Awfully unfriendly. Not a place for kids. Lady at registration is the worst. For a place that should be compassionate, it is the opposite.
Been here multiple times nothing ever changes staff is horrible and ride to the adolescent units i just got discharged friday that don’t do anything a little girl was eating slime and they did nothing but say that’s why her stomach is …
The place is dirty and people come in and out to rest from using drugs. I went in to detox off of pain pills and I had to deal with people who come in regularly,the regulars were bullies and very obnoxious and rude. Getting clean is already a horrible experience. But to do it in a hostile environment is even worse
I loved it.. I went in with many issues and got out 8 days later way better..I thank Kenneth the tech for being so nice to Me and helping me a lot.. I also thank Conrad and Jesse.. They helped me open up more and use my copping skills. I recommend this place.. Its a really good place
This establishment is wonderful. Helpful staff, great mental health team, awesome groups.
I wanna thank everyone in the woman’s unit! They really helped me a lot I am thankful for everything and the night staff the most! Thank you🤍 …
El Paso Behavior health help me out a lot all the nurses and techs was very very helpful and very respectful I want to thank Elijah Desiree Kimberly And Ryan For being the best nurses for me I also would like to thank Jasmine Mario and Adam for being my techs
Anybody that has had a bad experience here please report it to hfc.complaints@hhsc.state.tx.us
This place needs to be investigated and the staff needs to be replaced. If you cannot be respectful to mentally ill patients then you shouldn’t work here!
This hospital almost killed me. They kept me doped up on Prozac for 2 weeks and I was so numb I turned into a zombie. I came out 10x worse then when I went in. It took a week after getting out to get back to “normal” …
I did 9 days in this institution I went in with anxiety and came out traumatized… Staff is very rude.. they didn’t take the covid-19 seriously they can care less if the patients wore a mask there’s no social distancing they shoved us in …
I was released july 5th and my experience was okay i feel the doctors should be more interactive with the patience staying there with problems and the nurses are good some female MHT and nurses look like they hate there job but other then that it was okay
It is the worst place ever. The staff did not help me in anyway possible. They let people beat me up. They should close that place for good. I was 9 when I went. And now I am 18. And other places that I have been to in Texas have helped me a whole lot better. I HATE YOU UBH.
AVOID AT ALL COST! Especially if your a vet.they don’t even have enough beds.Active duty gets priority so you end up sleeping in another floor so if your tired or sick there’s nowhere you can lay down or even have a bathroom.I had to piss …
They dont give a rat’s behind about the patients all they care about is money… avoid this place at all costs ur better off doing absolutely nothing for yourself. they also don’t care about covid and take very little precautions. my best friend got covid here and is now on a ventilator
NEVER again Will I send my children or recommend anyone to UBH. My teen was attending UBH Mon-Fri day Program. They prescribed different meds for Anxiety, on top of that Another med supposedly to help her sleep, which was slowly …
I had a great health experience but the only reason I’m giving it a one star because I was put in the geriatric unit because I wasn’t no threat and I saw how they treated the poor old people there was an old lady who couldn’t control her …
Take them to El Paso Psych.Next to Thomason. ( UMC)*Way more Professional. Food is better too. Always get the patient number. Go visit them as well. Be apart of patient care. UBH is under staff. Food is mediocre. They have way too many …
Don’t go there! It’s a horrible place, it is laughable that they call themselves a hospital where all they do is have you sit all day surrounded by “case workers” which are nothing more than community college dropouts listening for keywords …
My personal opinion on an outpatient coordinator and counselour, Mia (lady of middle eastern heritage, I don’t recall her full name). This lady does not like it when people speak spanish around her and demands her clients speak english. She …
Don’t really know much about UBH, th he only thing I can say, is that they decide to take away a child from their home, family for their so called well being. Well I think to a child that has never had any past problems and was referred by …
Most of the staff, nurses and doctors are rude and don’t really care about the patients. If you are considering treating your relative here please DO NOT DO SO, think twice and check all the bad reviews about this place, it is not …
This place really needs to restructure their staff! It is ridiculous when you have a minor there and no communicates with you. They want to administer medications and the doctors never call you or speak with you face to face. The staff need to be trained on people skills and patient care.
This place is what you make of it✔ as a 14 Year Disabled Army Veteran✔😲(RECENTLY DISCHARGED FROM HERE)💚💕You have to also put forth the effort✔and focus on what really matters to you as a patient!!! For me, my focus was my two children(14yr …
Criminal exploitation of distressed people who have no way to defend what happens to them, without any oversight of proper protocol for laws or patient rights. The patient is still seen as insane, and therefore written off, while Doctors …
WORST PLACE EVER!!!! ugh! i hate that place, it really is the worst mental hospital ever, this place is so cruel, it doesnt even help you! when i went there to the adolescence unit they treated everyone like some crazy people. The nurses …
If I could rate this place a 0 I would they refused to help me in this place because I’m a soldier but I told them I was not a soldier in this place lol
Don’t do it just don’t it’s a terrible place if you really want help like I did and I tried ubh 2 times on separate occasions one impatient and the other outpatient. I must say the impatient is a waste of time and money theirs no help …
Take any reviews you read here with a grain of salt! Most borderline patient are not happy at any hospital, let alone at a psychiatric hospital. EPBH has problems, as do all hospitals, but the staff is by and large some of the best in El …
This place is so unprofessional staff is super rude. The charge nurse i talked to on the phone about my son tried yelling at me cause i asked a question about a medication my son said they gave him. He explained it was a white little pill …
I been calling to talk to my sister and they don’t seem to answer the phone. The lady at the switch board transfer me but I haven’t been able to talk to my sister and yes I have her I.D number but does no good
Once that door closes your not going nowhere. And will heavily medicated for an illness you don’t really got.
They deleted my last post. Mr Hector is a self centered individual. Mr. Hector told me “im the teacher and your the student, shut up” nice huh? They would not send me back to my residence 750miles away. They did send my friend Jennifer S. …
Very helpfull for all ages.. Took well care of my elderly mother….helped us so much, she strugged through her last month. Espesaly when it came to that time that i knew i couldn’t alone anymore. They where great even with me to deal with the hard days “Aftermath”… Thank you
I thought the people were kind. There was a bit of a mess with the billing, but a few people really helped me get that fixed. It did get the ball rolling for help for my son, and for that I will be forever grateful. I thought for the …
The staff here is beyond rude, the service is horrible. I had my daughter admitted and once she was there they refused to let her out even when she had made progress and bo danger to herself or anyone else. A patient must stay there until …
Check this out I’m a homeless individual and I came seeking for help for my depression anxiety etc at the the one here in Yarborough plaza some supervisor wtgo didn’t want yo disclosed get name had given me permission to stat the night …
From careless doctors that spend less than 5 minutes with you to promiscuous staff that fraternize with patients, (on a CHILDRENS unit) or allow patients to fraternize with each other , this place is hell. Staff is so careless, the place is …
This place is not taking measures to protect kids from COVID, they keep them in groups without masks. Dr Osvaldo Gautama doesn’t contact parents for 7 days and ignores requests for COVID tests when an outbreak of diarrhea, he blatantly …
Well I did the biggest mistake in not reviewing/reading about this HORRIBLE place. I’m planning of taking action too. This place needs to be reported to the city and to the state. I totally agree with all the REVIEWS with rates of 1 star. …
This place isn’t as bad as the reviews say. Sure, it can be hard to get the staff to do their job, but the ladies in the Womens’ Unit were the best support I can hope for. Doctor Choupbka quickly diagnosed me, and listened to my feedback …
To start… both inpatient and outpatient programs need much, much improvement; but more so outpatient. From the he many times I’ve been here, I have to say no experience has helped me out one bit. If you’re an adolescent… male or …
This place is horrible, doesn’t even deserve one star!!! They have no compassion for patients being treated for depression .. Its more of a jail for criminals than a treatment center. Staff is rude as hell and can never give you any …
Please try somewhere else! My brother is basically being held against his will! They originally hadn’t sent him a doctor and he was basically “gen pop” not being treated, being harassed n spit on by others! Staff did nothing! Now two days …
I was admitted to the adult unit following an EDO and held for observation for five days. My mental state had already improved after a weekend stay at EHN, but I was required to remain all the same; my attending psychiatrist was quite open …
I have a family member who recently went there asking for help, because he had been told that UBH was a safe place for whenever he felt hopeless and with no where to turn. Well they turned him down not only because he did not have the …
I suffer from unspecified mood disorder the hospital is not a bad place. I stayed in the boys adolescent unit and have nothing but nice things to say about staff. There are two therapists in particular who were outstanding and helped me …
Plenty of people are helpful, but COVID19 should be taken more seriously. There haven’t been placed enough measurements. Patients should be tested, as well to put on quarantine the ones sick and exposed. We can’t risk people; we haven’t …
Where do I begin? This place really is a system, sure they have good food but good food doesn’t necessarily mean good treatment. First time being here the doctor refused to have me tell him any of my problems saying he was only there to …
Horrible. They want patients to have family support and they won’t even answer the phones.
I can’t understand this place. Patients leave when ever they want too. Because they can’t force them to stay against their will. So what is the point of this hospital?? People are send there because they need help….. and they end up using …
these are all mental patients giving reviews, and as another, they have stabilized me and made sure I had a safe environment to go home to. More than enough. They have more than enough meal times and good service, they also take you into consideration, it’s not just a job for them.
I took 3 personal bags up there, 1 blue with fireworks on it, 1 with star wars, and 1 blue that said proud to be an American. I was told I would get those back. I was lied to. I want my personal belonging back like I was told would happen. …
If anybody is looking for help with a family member that is battling mental health issues or is suicidal please do not take your lives nes to this place UBH and is now El Paso behavioral this place does not care about their patients they …
Not being a patient at this facility I cannot speak on what seems to be a horrific place to receive treatment. Rather the reason for my review today is because my wife is a current patient. I have made daily attempts to reach any …
Worst place on earth. This place not only has scarred me by its infestation of bed bugs and horrible treatment from the team but has also made my mental illness skyrocket. They gave me medications which did not help nor felt good to me and …
The staff is incredibly immature. During visitations, the “monitors” are just on their phones, doing God knows what. They also treat patients terrible here, even going as far as calling my sister–who is intellectually disabled–the “R” …
This place is a joke, yes I went about a year and a half ago, but better to say it then never. I went for THERAPY ONLY yet, I got “prescribed” with bipolar and was given a list a medicines I should “try” to make it better. Luckily I was …
I urge you to listen to the reviews. We decided to try this place anyway and it was a huge mistake. Held in a locked room without consent and without any information as to why. Then transferred to a hospital emergency room. The ER sent us …
Where do I start? From all the illegal activities that happen? From all the corrupt doctors and nurses? From the horrible treatment and the huge pyramid scheme fake care? Everything is corrupt there, please do not send your loved ones …
Let me just start by saying that the only reason I did two stars is because the outpatient staff, counselors and Dr. Gaytán, have been nothing but respectful and helpful. I cannot say the same for the inpatient part. Starting with whoever …
We took our son there and let me tell you, it was the worst descion we ever made. First, it took almost 5 hrs inside waiting to do all the paperwork. Second, Ten days in patient and nothing was accomplished. Some of the staff was great with …
I know from about 5 years ago because I was there as a patient and they helped me a whole lot
Horrible place! The experience in trying to get help for our loved one’s mental health has been sad & overwhelming. Not only is this place dirty & dingy, the staff is inept. They lost paperwork & clothes our brother needed for his stay. The …
This place helped save my adult daughters life. I watched her for years barely get by and suffer depression. We tried everything to get her help. Therapy can only do so much and all the talk therapy in the world didn’t work. I agree …
My husband was there in 2015 there was a nurse there by the name of Michelle Saenz who came on to him. I didn’t know him at the time but I think that was not appropriate they had a fling and continued after he was released. She was violent …
I met someone here, for moral support and witnessed some unprofessional behavior in my opinion. First of all the receptionist is not competent. There is virtually no cell phone service within the walls so I could not tell the patient I …
when i was staying there, there was a patient with dementia and the staff got tired of her walking around and being annoying so they kept her drugged constantly and forced her to sit in a wheelchair that she didnt need. she was a sweet …
NEVER EVER bring a loved one here to be treated. This hospital is the reason my older brother is no longer with me today. My brother served in the Infantry for the army and was stationed at Fort Bliss after doing two tours in Iraq. An …
Had an incident with my daughter last week and the staff should get to work instead of gather around when there is a problem. I wish they were that quick to do intakes(8hrs) instead of 4-5 people gathering to hear . I WILL NEVER EVER ASK …
My child was admitted for 3 weeks. They have a good children’s program. He’s learned a lot of coping skills in a very structured environment. They got him on the proper meds. He’s feeling better! Thank God! The nurses were awesome at updating me regarding my sons plans of care and treatment.
Only problem I had was the staff checking on me every fifteen minutes when i’m trying to sleep, and i’m a very bad sleeper. Then it really got crowded because more people were showing up more than they were leaving. It was hard to find …
My husband is being held there like a prisoner!!! I told them the facility was unsuitable for humans and that every individual I had spoken to was rude and inept, that I was incredibly unhappy and am taking him home. The nurse said I could …
I was standing on the edges of building’s and had just been assaulted on the streets when I met U.B.H. ..4 years confused homeless and suicidal ..Like Angels from heaven they took me in, treated me, and saved my life..I asked and expected nothing from them. Great place for the lost. May God bless this Organization. Amen
Had no choice but to send him didn’t work out at all. They were unable to coordinate appointments send medical records to the correct place. It has been 2 years from the first visit and still no medical records 6 months after being an …
10/10 comedic experience def recommend if you want to feel grateful
My brother had to come here, and he was able to come home relaxed and happy. But the one thing I wasn’t very happy about is how disrespectful they were being to my mother. My brother went there for his first time, and I was expecting for …
I just now picked up my dad from this hospital. He was very well treated. He says they treated him nice and thanked us for admitting him here for a week. His oxygen was 94 when @ home he refuses to use his oxygen and is always low. He …
My fiance was a patient here for 10 days in the detox unit. I asked him about his experience here, to help me do this review. He thought his was a great place to come to detox and do rehab. Which is a short term facility. They took very …
I had a traumatic experience here. The hospital took me here because of a attempted suicide. This place is built like a prison, except prison has outside time. My outside tide consisted of going to a small covered patio inhaling the …
This place has less pros and more cons! We first arrived and waited nearly five hours to be seen when it was a “critically situations”. My daughter( 8 years old) was partially hospitalized (PHP) for almost two weeks (Monday-Friday, 9-2). My …
Scam remind me of county jail…pure evil…places like those you have to be careful what you say or do or they will make it hell…
I was once a patient here, and this place was beyond terrible and horrifying for me. I was having an existential crisis and nearly took my life, but before I went through with my plans I reached out for help to stop the pain and get better. …
It is very hard work and takes determined mindset to help yourself heal and move on forward. It’s a collaboration between patient and med staff to do what they can to help. The problem I think is there’s too many people and the staff can …
I absolutely hate this place. I was in here after a failed attempt and since I’m under 13 I had to be stuck with kids from 5 to 12 years of age. The whole place smells so bad and there’s always cockroaches inside the place. If you didn’t …
I had fun there in 2016. I was in the women’s unit and they helped a lot. Very compassionate, respectful staff and they had fun recreational activities like art classes, gym and church. Good all you can eat food, teas, fountain drinks, …
DO NOT GO TO THIS PLACE !! GO TO RIO VISTA 100% ALOT BETTER
THIS PLACE IS HORRIBLE NO ONE SHOULD COME HERE INCLUDING KIDS AND MILITARY PERSONNEL THEY TREAT U VERY BAD AND They DONT TELL U WHAT IS GOING ON I CAME TO THIS …
This place just cares about the money they are getting from your insurance or who ever is paying. There was no help done for my daughter. In fact my daughter was getting more rebellious and was getting involved with drugs from the other …
Like the nurses and the other staff, the help getting my meds. The facilities are clean and up to date. My therapist is genuinely interested in my problems. Thanks to my driver JJ, Ivan of nurses and Therapist Sergio.
Front office staff is trash, they’re rude and inconsiderate. When my mom was checked in I never received information other than she was being tansfered here. I called to see if I could talk to her and they asked me for her code number, I …
The nurses are nice, and administrative staff were helpful. However, never once spoke with the Dr. Concerning my daughter’s medications and what was going on. They took her off one medication and she ended up having a major stomach issue …
Place is unprofessional. My mother was admitted and I was not notified nor would anyone tell me what was going on with her. She sounded drugged up last I heard from her. She requires specific medications and breathing treatments and is a …
My grandson was receiving treatment here. No contact from this facility for 5 days after receiving outpatient care. They made sure my daughter was unable to contact them for any information. There were vague updates and she was told by one …
Disgusting. Unsanitary, brown scratchy sheets that were presumably white at one point. Horrible meal schedule little kids eating at the same as teens. Extremely rude nurses and staff continually falsely accusing me of having violent …
If I could give 0 stars I would. DO NOT TAKE YOUR CHILDREN HERE! As parents dealing with the mental concerns of our children, we expect this place to have answers and most importantly help. They do not. I wish these places would be employed …
Staff lied multiple times. Told me they were holding my daughter for the entire 10 days because that was what the insurance was willing to pay. Medicated her without my consent. Did not let her talk on the phone every day, told me that …
Bad experience, just a few employees were really helping and doing their job. However, most of the times, staff was really rude. A lot of miscommunication one employee says one thing and other employee says a different thing. They lose …
Staff doesn’t answer the phone. Was on hold for over 3 hours in total trying to speak to my wife’s doctor. No information given on anything even though I have the ROI. Absolutely the worst possible place to go for help. They care more about insurance money than their patients. I wish I could give negative stars but oh well.
Please read this before you come here! I am a 16 year old girl and I went here for depression, anxiety and eating disorder. Some of the staff there was rude and were on their phones the whole time. I stood at the nurses station as they all …
My mother was in a bad state. The outpatient clinic was super good to my mother. I appreciate them staying in contact with me for her treatment and medication. She is so much better and we’re looking forward to her full recovery. Thank you so much for all that you do.
Rude .staff
My SON didn’t ask to be placed and now they don’t want to RELESE HIM!!! I WASNT AWARE OF UGLY PPL AND DR.WITH NAMES FROM WHI KNOWS WHERE!!!
trying to get my son released .
House of horrors! Do not take your child here. I took my son there because he had anxiety from college finals. I only wanted an check up and advise from a doctor on how best to alleviate anxiety. We were immediately taken into a waiting …
I called to talk to my fiancé (which they lied to and took him in for days without letting me know first because he is under my care) and on top of that, they are extremely rude every time I call. Especially today, I went through 4 …
This place is not that bad I was there for three days they feed you 3 times a day and give you a snack at 815 pm so you can take your night pills I usto hear voices and hallucinate in stressful situations but I didnt hear anything I’ve been …
If you are a Tricare beneficiary DO NOT bring your children here. ASK for a different referral. NO communication between staff. NO proper communication with parents. False promises to get your child admitted. Admission under false …
All frustrations and complaints aside, the main reason this facility earns a 5 Star in my books is Mr. Ron Jackson (Dir Military Liaison).
Sergeant Major Jackson would visit all units that had struggling Young veterans …
Beware if this place. I took my son in because his pediatrician recommended it. They promised I would be able to see him every day, and after he was admitted I found out it wasn’t true. They promised I would be able to get an update on him …
The place is super dirty and everyone is always on there phone. No one is really around to help out with things that you need and for some reason they seem to thrive on you not being able to return home. Emergency Detention Orders are a joke.
From a veterans perspective this place was awesome. They really have a great staff from the techs to the janitor. Mr.Ron as well as Mr. L really are involved. They even help to get your claims started. Great place
When i went in the lady at the front desk was really nice at first but when we entered it was living hell. They had us in the children’s waiting room and when they called us they were first checking my vitals (excuse my spelling I’m young) …
After my stay here I would like recognize someone who has been the saving grace of this whole facility, Ron Jackson. This facility has a lot of communication issues between the nurses, the techs, the psychiatrists, the therapists and the …
The El Paso Behavioral Health hospital has made great changes to the facility and patient care. The leadership and staff are knowledgeable, and are keeping their patients health and welfare a priority. The staff also inform the patients …
One star because 0 isn’t an option. Its a prison, people. DO NOT GO THERE OR TAKE ANYONE THERE. Staffing is rude, especially the nurses.
I had called ahead of time and explained the services I was looking for, and the …
Only giving 3 because it wouldn’t let me give 2.5.
We’ve taken my son here twice. There were some good and some bad points.
Good: …