El Paso Disposal

Garbage collection service, El Paso Disposal LP

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El Paso Disposal Reviews ( 250 )

  1. The customer service is very bad. They sent drivers with no experience. Plus they sent dumpsters in a very bad condition and they try blame you for that for whatever happens to the units.

  2. Been trying for the past 3 weeks to get a large dumpster for the past 3 weeks I keep getting told will call you back will call you back or area manager will call you back will send you a service agreement nothing nothing nothing it’s like they don’t want new service

  3. Sad experience with the trash guys apparently they don’t listen to Dispatch or answer there phone when they call them. They’ll do what they want so if they don’t want to pick up your trash for any reason good luck they suck balls

  4. Run Away. They will find any excuse not to pick up the trash. Their contracts are also deceptive. Don’t get locked in a contract with them.

  5. We have 2 or 3 months with a very poor garbage collection service, the truck takes 3 of the 5 containers every time it comes and for this reason the flies and the bad smell proliferate throughout the property, we have already complained and they do nothing .

  6. No recycling options. No toxic waste disposal. Dismissive customer service. Woman preferred to give me the run around than help get me the data I wanted about container dimensions. Unnecessary rudeness

  7. MR. LUIS AGUILERA PROVIDE THE BEST SERVICE AT EL PASO DISPOSAL HE HELPED ME A LOT, I HAD THE BEST EXPERIENCE WITH HIS FAST AND GREAT SERVICE ONCE AGAIN THANK YOU SO MUCH.

  8. I wish I could give 10 stars! Besides providing exceptional service, they are one of the most generous and community supporting companies I have ever worked with.

  9. Zero stars..Shady company..Took my credit card information to order a new trash container that was stolen..Charged my card 75$..Said i would receive in 3-5 business days..Called on the 5th day and said they have no record of my order…

  10. The funny thing about El Paso disposal is graduate they send their bill and they want their money if your day later to they won’t pick up your trash into the get their payment so we’ve been on time every time our trash has been sitting in …

  11. Been waiting for my trash can over a week was told it will be delivered 1 to 3 business day and still haven’t gotten then they tell me I would get it today and still haven’t gotten

  12. They do not pick up a least once per month. When I call them they refuse to come get the trash (this is both at home and at my work) and then charge us for the service that they refused to do. They skipped over my house twice last month. HORRIBLE SERVICE. not dependable

  13. We have had the service for over five years very good service if you a problem all you have to do is call Bret and he will go out of his way to help you he is why we keep are service with elpaso disposal

  14. They changed the due date on my
    Bill. From the 25th to the 10th. Without notice. They billed me 68 dollars on the 25th .And another 68 dollars on the 10th. I pay my bill in person. They say since I pay my bill 3 weeks late. I owe them 200.00 .

  15. I’ve had lots of questions here and there and Bret has always answered my questions promptly… If ever there has been an issue he has gone above and beyond to fix the problem… Thank you Bret!

  16. I am in constant aw of El Paso Disposal’s Community Involvement. Just a few of the organizations helped are “El Paso Fighting Hunger Food Bank”, “El Paso Child Crisis Center”, “The Ronald McDonald House”, “Keep El Paso Beautiful” and the “Make-a-Wish Foundation of El Paso” and so much more.

  17. I had them price match the competition… they did and a couple of months later, they increased both my locations by $20 a month… I wish the president of company who had time to come out on Undercover Boss has time to read all these complaints!!!…

  18. To put it lightly they SUCK! All the negative said on these post are true. The only thing they are good at is billing on time. I pay $54 a month for once a week service no water included in the county. No mame’s pinche ratas. NO MORE! I got …

  19. If I had another choice (which I’m working on), I would leave in a heartbeat – they miss pickups all the time, offer to do a “courtesy” pickup (“here, let me do you a favor and pick up your trash that you are paying for!”), don’t pick up …

  20. Textape has had its services for many years, and as a company they always have the best service, Luis always attends to our needs as the best way possible and at the moment. thank you y muchas gracias.

  21. I work on montana close to brown street and we have an alley in the back where the employee parking is. This is always left in the middle of the alley. Why? Its very inconvenient for people who pass thru the alley with their cars. Do your job right El Paso Disposal.

  22. So I get to our building this morning. In the ally we 5 different containers that belong to El Paso Disposal. I get to work and apparently they can to pick up the trash. So who ever picked up the trash was being lazy and let all the trash …

  23. Zero Stars. What customer service? My commercial trash can was moved by someone. I called them and they tell me they have to charge a “relocation” fee. Well I will cancel my account and you guys still have to “relocate” it. Idiots

  24. Thank you Ms. Kennon as always for your help. It’s always great to have someone a phone call away that are always willing to help with any issue. Great friendly customer service.

  25. Fourth week in a row and the recycling has not been picked up. I’ve called so they have all my information but once again…my recycling bin is filled to the top (4 weeks!) They can’t give me a reason – just ask me to keep putting out week to week. The one star is because they do pick up the trash.

  26. Dishonest business. Lied to me about being able to schedule an excess trash pickup, so after letting our boxes and trash pile up for almost a week they now tell me they can’t do their job and pick up excess trash. Must be too much trouble …

  27. Just want to say that Luis Aguilera has always been responsive and always answers his phone and questions about my service. Excellent customer service as always. Thanks Luis

  28. Bret is probably the best at customer service i have ever encountered anywhere!!! If this man cant help you, you cant be helped!! I wish everyone I dealt with were as professional.

  29. no stars! worst trash service! we have no other choice, otherwise I would not use their services. they miss pickups all the time. We have a seasonal service, i.e. only live here half the year. It always takes them. I called 2 weeks ago to …

  30. I sent an email regarding our service date and Bret Barrett responded within minutes and called our community. Very happy with this customer service and response.

  31. Not to say that El Paso Disposal is perfect, I do find in reading these reviews that some writers may be confusing El Paso Disposal with the City of El Paso Environmental Services Department who provide residential solid waste and …

  32. Worse customer service. Called for a container and took 2 months to get it. Oh but of course they charged me the 2 months of service without having a container. Representative said “well too bad, were not giving you a refund” i was like what? Asked to speak to a supervisor and hung up on me.

  33. Carmen has been very helpful and professional when asked for assistance. Super responsive when we have any issues and resolves quickly.

  34. El Paso Disposal has been a substandard service from day one. First, they over charge for the once a week trash service they provide ($32.66 per month). Keep in mind that includes one trash bin and no recycling bin, so everything must fit …

  35. My experience doing business have been great specially with Carmen she always have a positive answer for me. She has great customer service and always willing to help with a great attitude
    Thank you Carmen

  36. I am a resident at Foxglove Apartments. El Paso Disposal does an outstanding job servicing our property. The representative, Bret, monitors our disposal needs in an efficient manner to maintain a clean and sanitary appearance at Foxglove. January 14, 2020.

  37. I am here visiting my mother in law from Ohio when her television quit working. We needed to dispose of her old television so I googled where to drop off the old television when El Paso Disposal came up. When I went to ask I was informed …

  38. Carmen Keenan took extra care to establish replacement service of a shared container when a neighbor business moved to a new location.
    She saw to it that the process of removing the shared container and replacing with our own container was totally transparent!

  39. I called El Paso Disposal for Disposal Rates and Mr Brett Baffert was wonderful! He was very helpful, entuciastic and answered all my questions, I will definately consider El Paso Disposal for my disposal needs. Thank you so much Mr. Baffert!!

  40. Horrible trash company 😡 I cancelled services with them on January 2016 I paid my last 2 bills and they keep sending me bills, I already called them very upset telling them to take care of this matter they said matter was taken care of and …

  41. Carmen Kennon has been FirstLight FCU account representative for several years and always have been very professional and responsive to requests. She is very customer oriented and gets back to you at any hour.

  42. Luis helped set up my business account, and I was very pleased with the service he provided. He answered all my questions. If anyone need El Paso Disposal for their business, ask for Luis !

  43. Bret was very helpful in helping our church (CFC Church, Canutillo) with a special rate for our Dumpster needs. I whole heartedly reccomend EPD as they are community minded and have assisted our non-profit religious organization.
    Pastor Solis

  44. Have had twice a week pick ups with El Paso Disposal for over 10 years and service is great and my account manager Brent has always responded and help with any issues

  45. I would like to thank Carmen Kennon on an amazing job she has done for us. Anytime I have an problem or a situation that may come up she goes above and beyond to get it handled.
    Thank you Carmen for all you do!

  46. Excellent service and attention to customers. Bret is great, he’s always able to answer my questions and work with me on any problem we might be having.

  47. El Paso Disposal has come a long way. Very Polite and Professional. My Daughters love Seeing the big Orange and Blue Truck service our trash can! The driver even stopped so my daughters could take a closer look at the truck! Kudos to the horizon garbage man!! Thank you so much El Paso Disposal!!

  48. Mr Bret helps us immensely when we have issues with pickups and scheduling. He does a great job of keeping our company posted with what is going on so we can schedule appropriately

  49. Carmen is amazing to work with. She is sooo responsive to my requests. Carmen makes it easy, and a great pleasure to work with El Paso Disposal! Thanks Carmen, you are the best!!

  50. Thank you El Paso Disposal! Our business got its new container super fast when we needed it in a hurry and the service is excellent! Thank you especially to Luis Aguilera, who helped us get our service and our containers up and running smoothly! Thank you from Tuscany Halls!!

  51. El Paso Disposal made a mess of our beautiful street during their pick up this morning. I understand that trash may fall out during pick ups however; today’s pick up showed a complete lack of respect for our community. When called to make …

  52. What an asset for El Paso! Wonderful and courteous employees, amazing customer service, and there isn’t a company in El Paso that is more civically engaged. Thank you for doing business (and giving back to the community) in El Paso. …

  53. I want to thank the time to thank Bret for taking the time to help my business. My trash wasn’t getting picked up and I called Bret who then took it personally to get the issue resolved for me. Thank you Bret for helping me get this issue resolved!!

  54. I want to thank Carmen for always helping us out with our account. Every time we need to switch our pick up dates or just trying to find out why our dumpster hasn’t been pick up, or when our dumpster caught fire she was the one that help us …

  55. I recently spoke to Bret Baffert about a few disposal service options that my company will be needing in the near future. He was very informative and straight forward making the experience stress free and enjoyable.

  56. Ordered a container paid cash in advance was told it would be delivered the following day between 5am and 3pm I was told I would receive a call when in route to deliver. I have waited all day for my container no one called me. I spoke with …

  57. I live in Chaparral New Mexico and I was about ready to get rid of my dumpster and Carmen came to my rescue and and I have a new dumpster and they did not dump it because they did not know where but she made sure the next day it was taken …

  58. Great company. The most professional staff and stupendous service. Carmen Kennon goes above and beyond for her clients! Would recommend to anyone looking for trash service to contact her.

  59. Been doing business with El Paso Disposal for over a year, Brett whom i always deal with is always only a phone call away with and answer to any questions I have, or a solution to an issue. I would recommend this company for any businesses that need large trash bins!

  60. It is such a pleasure to work with El Paso Disposal. Our account rep, Bret Baffert, handles our trash and recycling efforts with ease. They have been a great partner to our property. Kelley Baker, General Manager, Sunland Park Mall (El Paso, TX)

  61. We have used El Paso disposal for over 30 years. They are on time, professional, and clean. Bret has always been helpful and responsive to our concerns and needs.

  62. El Paso Disposal has been our waste service provider for many years for Fox Toyota of El Paso and have always received excellent service. Our area manager, Carmen Kennon, has been very attentive to our service needs.

  63. We’ve been with EPDisposal for many years as a commercial customer and always pleased with your service. Friendly customer service & drivers. Carmen K. is super friendly and always helps with any issues! Thanks

  64. Very happy with the service. A special Thank You to Luis Aguilera for going out of his way to help us. In the chaos of moving our business the one thing that was of no hassle was the service with El Paso Disposal. Luis was incredible and checked in on us to see if service was running smooth. We appreciate it so much! Thank You!!

  65. Lorena Q. Was an excellent sales representative and helped my compay with the right amount of trash roll offs we needed and in the earliest possible time. We greatly appreciate her and her professionalism. Thank you Lorena.

  66. We’ve been dealing with Carmen Keenon for years and are very pleased. She has always gone the extra mile in assisting us with all of our commercial trash needs and any other issues which may arise. Thanks for everything Carmen!

  67. Bret Baffert has gone out of his way to make sure El Paso Disposal service has been exceptional. Always answers prompt and sends a follow up as late as 8pm to assure all is taken care of! Super!

  68. This is a great trash company. My company has built a few restaurants and Carmen Kennon has been extremely helpful it setting up service. She came to our sites to figure out exactly what trash services we needed. I give El Paso Disposal 5 stars!

  69. My family have been using the services of El Paso Disposal for over 20 years. They have very good Customer service and products. They are competitive and consistent in their pricing. No hassle over all those years. El Paso Rentals and Sales, LLC (Formally Sellers Realty, Inc.)

  70. Carmen Cannon is truly a go getter. That woman answers every question I have response to my calls almost immediately. The amount of customer service she seems to have been born with its outstanding. Kudos to the organization who hired her. Way to go El Paso disposal!

  71. Our Experience working with them in the area of Vinton, Juvi is wonderful to work with, always willing to help and resolve the issue, if for some reason he is not available, we can always count with any of the customer service …

  72. I contacted Brett to get a better rate for my church. He was extremely helpful! He listened to our needs and helped us come up with a solution that fit our needs. Brett is wonderful!

  73. Bret Baffert at El Paso Disposal has provided excellent service for removing waste from our horse boarding facility “Little Red Riding Hood Stables” for almost 4 years now. They remove our waste twice a week, on time, and help keep our …

  74. I have always been treated in the most professional matter and issues have been resolved quickly especially because of Ms. Carmen Kennon. She has been our representative for some time now. She is efficient and pays close attention to all …

  75. We work with Brett Baffert and he’s an awesome representative. He has always been here for us when we have issues. It’s always a pleasure to speak to him. Very very helpful

  76. Carmen Kennon has provided the Fountains an outstanding service! She is very knowledgeable, has great customer service and goes always an extra mile to serve us with the best and fast service. Carmen, here at The Fountains we thank you for all that you do for us! Our business with El Paso Disposal has been the best!

  77. I recently had a very positive experience with the representatives and personnel at El Paso Disposal; most notably with area manager, Carmen Kennon. I was having trouble closing an account on a rental property we had recently sold. Ms. …

  78. The customer service provided by Carmen Kennon has always been outstanding. She goes above and beyond to make sure any questions regarding our contract/service are promptly answered. Great to work with!

  79. We have been El Paso Disposal customers for 20 years! We have several options for disposal companies in our area, but we stay with El Paso Disposal for the customer service. Bret Baffert is very responsive to our concerns and extremely professional when handling any change in service.

  80. Bret has done a wonderful job servicing our account!! I appreciate his hard work and dedication to his job. It always pays to compare and besides better prices, the service was next to none!! Thanks Bret!!!

  81. El Paso Disposal is a great company with great employees, always striving to do their best for their clients and with the highest level of safety at all times. We recently ordered two roll offs for a house clean up, they were delivered on …

  82. Have been using El Paso Disposal for 20 plus years and the service is excellent to include the pricing. Area manager Luis Aguilera has always taken care of my business needs. He is courteous and considerate. I recommend El Paso Disposal for your waste disposal needs.

  83. Bret Baffert has been taking care of my businesses for years and is very responsive and quick to address my needs. Very happy with Bret, and in turn El Paso Disposal because of the great service an attention we receive from Bret.

  84. Just want to take a minute of my time to say thank you to Bret! All of my interactions with him have been met only with professionalism , friendliness, moreover with his willingness to help with whatever i bring to him! again thank you Bret. Appreciate your kindness/ help !!

  85. Bret has always provided excellence customer service. Very helpful, courteous and respectful. He goes above an beyond to solve any problems. Very happy & satisfied customer. …

  86. My hat’s off to Brett he always goes out of his way to answer any questions or resolve an issue’s like this morning we had a issue concerning our container pick up and he quickly responded and resolved it now that’s great. Customer service . He’s an asset to your company and we are thankful for him!!😊Joe & Becky/ Green Thumb Lawn Care …

  87. I was pleased and very happy with Carmen Kennon! She was awesome and very professional. As soon as i called her she took care of my account and gave me great customer service. she was very helpful and understanding. I truly recommend Carmen Kennon for any orders or help with your account. she is the best!

  88. We own a business in East Montana and we Never, ever get our dumpster picked up on time! If you call the customer service they will tell you the truck will pick up by 5:00 and the next morning it hasn’t picked up. The company always has an …

  89. Service is not consistent! They schedule you for certain dates of the week to pick up and they never show up. When you call them to complain they always say they had a truck issue but you will get serviced today and still don’t show up or …

  90. I hace used the services of this company for more than 5 years. The receptionist is always kind and attentive to issues. Bret was able to resolve my issue in one call and without any hassle.

  91. Our Experience at Jack in the Box, with Area Manager Bret from EL Paso Disposal has been wonderfully pleasant. If we have any problem or concerns, Bret is always willing and available to make sure we are satisfied. We also enjoy the …

  92. We want to thank Bret for the prompt and courteous service he provides. We recently had a change in our requirements for disposal service , he was able to not only provide a resolution to our needs but also retained us as a continuing customer for El Paso Disposal. Bret is definitely an asset to your business

  93. Brent has been great to work with! He does what he says he’s gonna do and he’s made himself available to us always! We have been with El Paso Disposal for 15 years and we’re very happy with them! …

  94. Our company, New Green Organics, has had the pleasure of working alongside El Paso Disposal for over a year now. It has been a great experience. The staff is very responsive and helpfull in providing their services. I commend Bret’s …

  95. Horst has done a wonderful job servicing our account!! He was very helpful and understanding. It always pays to compare and besides better prices. He gave me great customer service. I truly recommend Horst Ziegler for any orders or help with your account.

  96. I have my business disposal service with El Paso Disposal and Bret has always been very attentive. I appreciate his genuine interest in the my satisfaction with the services at El Paso Disposal. He has great customer service skills and I would definitely recommend any business looking for business disposal service to contact Bret!

  97. I’ve been using them for over two years now and I’ve never had an issue with them. I deal with Brett for all my account management and he is always responsive and very helpful. He actually helped me respect my rate after I got an increase since I’ve been a customer for years now.

  98. My company moved to a new location and we have been waiting for a container for a while now, I finally called in to get status and a very nice gentleman by the name of Bret called me and took care of me the same exact day! (I think I spoke …

  99. My experience with El Paso Disposal is always professional. They really do have great customer service. Luis A. is my new rep. He has taken care of any issues and always follows up. He deserves 5 stars.

  100. We might want to check all the 5 star reviews, to make sure they’re not employees. When I first started working for the state, their service was great (5 Stars.) These last few years they constantly do not service our dumpster, but say …

  101. Great company never had bad service. Reasonable pricing, awesome customer service. El Paso Disposal is lucky to have Carmen Terran not only does she accomplish great customer service she makes sure to get the job done.

  102. We have had El Paso Disposal weekly trash service for years. They have always been very reliable. Any time I have had any questions or concerns about anything Bret has assisted us and immediately taken care of our needs. We have been very pleased with the service provided by Bret and El Paso Disposal.

  103. I WANT TO SHOUT FROM THE ROOF TOPS THAT I RECEIVED THE BEST CUSTOMER SERVICE FROM CUSTOMER SERVICE REP CYNTHIA. SHE WENT ABOVE AND BEYOND TO MAKE SURE I WAS TAKEN CARE WHICH IS SO HARD TO FIND THESE DAYS! DEFINITELY DESERVES A RAISE !

  104. We’ve been using their services for many years for our office buildings. Bret handles our account and he is very easy to work with and communicate if ever we have questions or issues. Great customer service!

  105. I used El Paso disposal for many many years, they always understand our business needs and provided good service.
    Today I had an issue with billing and Bret was able to help me super fast. …

  106. Placed bin late on a holiday, driver noticed and picked up anyway! Impressed the driver noticed, and impressed operations are still happening on holidays

  107. They dropped off the bin in the wrong area and was told that they’re not supposed to put it on landscape. Well they put it on our landscape and they are trying to charge a fee to move it to another area even though we can’t get in our garage anymore. Who monitors these people?

  108. Super awful experience ! These people over charge you. I rented a dumpster unit. First off, it wouldn’t arrive! They said it’ll get there tomorrow from 9-3pm, LIES! Waited all day and nothing. Called again the next day. They said oh there’s …

  109. Excellent service never had a problem with them, Veronica helped me throu the process, Thank you, and NO i don’t work with them, i am a Happy costumer. Iam renting 2 bins and everything has been working excellent sense day one 👍👌 …

  110. This company lazily moves the dumpster further out another few inches every week. I have called them about blocking my garage. They finally blocked me all the way in and I can’t make it to work or get my car out of the garage.

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