I highly recommend this management company if you hate where you live, and are looking for some of the worst service you can find. On the other hand, if you’re looking for quality and competent service, I suggest you look elsewhere.
Elan office rep has bad customer service. They are slow at getting simple tasks completed and they don’t seem to follow up very well, you have to keep reaching out to them.
They are the worst Managment Company our Subdivision has ever had.. They don’t answer emails ..they don’t answer the phones… they don’t even cash your checks …your checks are floating out there that you paid you HOA fees… Incompetent …
I have been calling and emailing looking for an approval for my fence for over a month now. I can never get anyone on the phone and if I do I don’t get a response. My neighbor got approval in 1 day. We are over 30 days. Unacceptable
If they work hard enough, they could possibly improve their service from being absolutely abysmal, to just being plain bad…which would be an improvement for them. Avoid them like the plague. If given a choice between getting Elan or COVID 19, take your chances with COVID and stay away from Elan.
Horrible HOA governance company. Works against the community. Not in conjunction with it’s community stakeholders. Should be partners in conjunction with community members. Sends email blasts with degrading undertones as if their services …
What can I say, that hasn’t been said already. Look at the other negative comments and concerns, I share them all. Sometimes your reputation proceeds you and nothing has to be said at all. Bless the people who actually had a great …
How did my community end up with this HOA? My family is seriously considering moving because of their poor management. Main road leading into subdivision is in need of repair, neighbors parking in front of driveway, front lawns has grass …
Absolutely awful! Being dissatisfied with their level of service is an understatement. I have never dealt with such a ridiculously poor level of community management. I’d rather have dental surgery with no anesthetic than to ever do business with Elan again.
I wish i could give ZERO stars.
Absolutely trash of an HOA. The service reps are terrible and NEVER answer the phone. You would think the outrageous fees you pay they would do something as …
I’d give negative stars if I could. I would also sell my house tomorrow to get out of the HOA controlled by these people. They harass disabled veterans with fines over their lawn (which is 100%) in compliance and their public spaces haven’t …
We had no choice with this HOA management company. D.R. Horton amazes me at their choice. These people don’t care about our community. They are not professional. I get my grass cut every 2 weeks. But I get a letter stating that I will be …
If you intend on hiring Elan Management as your property management company don’t walk run away as fast as you can. Dena McDonald is the most unprofessional business owner I have very experienced. …
My experience with Elan management has been great. A lot of people have bad criticism because they don’t know how hard it is to manage whole properties and make every homeowner happy.
Horrible, Horrible, Horrible HOA. They drag their behinds on all home improvement approvals. I’ve never seen anything like this before. No call back, No one answers the phone or emails. What are yawl doing over there? Why can’t we choose our own HOA? What are we paying Elan to do? I’m calling corporate today. This is ridiculous!
Place to visit for business.
Best landscaping company in GA.
These are the hardest people to reach and to get things done !
No acknowledgement; no return call; nothing!
Horrible customer service. If I could give negative stars I would. Their approach is rude and very unapologetic
I found this management company to be very unresponsive to the residents needs, emails and calls. I would not recommend them to anyone.
I highly recommend this management company if you hate where you live, and are looking for some of the worst service you can find. On the other hand, if you’re looking for quality and competent service, I suggest you look elsewhere.
If I could have fired them I would have. They don’t enforce anything in our neighborhood. No information is sent out and when it is it’s last second.
Horrible book-keeping and extremely poor communication. A bunch of “good ol’ boys” who don’t know the meaning of community or professionalism.
Elan office rep has bad customer service. They are slow at getting simple tasks completed and they don’t seem to follow up very well, you have to keep reaching out to them.
They are the worst Managment Company our Subdivision has ever had.. They don’t answer emails ..they don’t answer the phones… they don’t even cash your checks …your checks are floating out there that you paid you HOA fees… Incompetent …
I have been calling and emailing looking for an approval for my fence for over a month now. I can never get anyone on the phone and if I do I don’t get a response. My neighbor got approval in 1 day. We are over 30 days. Unacceptable
If they work hard enough, they could possibly improve their service from being absolutely abysmal, to just being plain bad…which would be an improvement for them. Avoid them like the plague. If given a choice between getting Elan or COVID 19, take your chances with COVID and stay away from Elan.
Horrible HOA governance company. Works against the community. Not in conjunction with it’s community stakeholders. Should be partners in conjunction with community members. Sends email blasts with degrading undertones as if their services …
What can I say, that hasn’t been said already. Look at the other negative comments and concerns, I share them all. Sometimes your reputation proceeds you and nothing has to be said at all. Bless the people who actually had a great …
How did my community end up with this HOA? My family is seriously considering moving because of their poor management. Main road leading into subdivision is in need of repair, neighbors parking in front of driveway, front lawns has grass …
Absolutely awful! Being dissatisfied with their level of service is an understatement. I have never dealt with such a ridiculously poor level of community management. I’d rather have dental surgery with no anesthetic than to ever do business with Elan again.
I wish i could give ZERO stars.
Absolutely trash of an HOA. The service reps are terrible and NEVER answer the phone. You would think the outrageous fees you pay they would do something as …
I’d give negative stars if I could. I would also sell my house tomorrow to get out of the HOA controlled by these people. They harass disabled veterans with fines over their lawn (which is 100%) in compliance and their public spaces haven’t …
We had no choice with this HOA management company. D.R. Horton amazes me at their choice. These people don’t care about our community. They are not professional. I get my grass cut every 2 weeks. But I get a letter stating that I will be …
If you intend on hiring Elan Management as your property management company don’t walk run away as fast as you can. Dena McDonald is the most unprofessional business owner I have very experienced. …
My experience with Elan management has been great. A lot of people have bad criticism because they don’t know how hard it is to manage whole properties and make every homeowner happy.
Horrible, Horrible, Horrible HOA. They drag their behinds on all home improvement approvals. I’ve never seen anything like this before. No call back, No one answers the phone or emails. What are yawl doing over there? Why can’t we choose our own HOA? What are we paying Elan to do? I’m calling corporate today. This is ridiculous!