Element FCU Craft Banking is the best banking experience in Wild and Wonderful West Virginia! Start banking with us and feel the difference. … See more
I don’t thank ill have anything else to do with the bank these credit unions tell you one thing then do something different I had worst time with these folks told me one thing then lie about doing it the credit manager don’t check at there …
Kasey Williams is the best very helpful with everything. No matter the time I call she always there answering the phones helping anyone or anybody the best way she know how such amazing person
Been a Member for years you becomelike familyquick they are personable, they care about the community & above all the customer service is Unmatched!!! Plus they always have great rates!!!!
They never answer the phone. Bad attitude when confronted for making mistakes with my account. They stopped transferring money to pay my car loan because they didn’t like that i caught them ignoring the phone. 2 months later I received a letter telling me to surrender my car.
Absolutely the worse bank on planet earth. Very rude, very poor customer service, and don’t listen to a thing the consumers say. Don’t do business here!!! They can’t even follow simple instructions. I purchase a motorcycle off an …
Fantastic service! I have never felt more comfortable with my finances!
Olivia Legg has went above and beyond to help and I’m so thankful for her family-like approach and continuous guidance.
We are highly pleased with Element FCU. We have always had pleasant and prompt responses to any calls or emails. Everything from checking, personal loans and car loans have all been painless and pleasurable experiences. A special thank you …
Our experience was absolutely painless! Everything was quick and easy. Working with Emily made it so enjoyable. She answered every question with ease and if she didn’t know she got back to us very quickly. We will definitely be back in the future.
Jamie was absolutely the best to work with, she went out of her way to help me and my husband get a boat loan. We tried a bank and as usual, this was difficult and very time consuming. I told my husband that we needed to go through …
We went in today to set up our new account and because of work we had to go in close to closing. Even with kids in tow both of the ladies there were super nice and we had great conversations while getting all of the paper work done. We …
Friendly staff
Clean and friendly
Nice and polite staff.
Easy to deal with.
Unreachable by phone, I keep getting voice mail, at every branch, and every extension ?
Great experience. Emily is the best!
Outstanding Customer Service! Emily is fantastic
Everyone there are super helpful and very friendly. I highly recommend this Credit Union to Everyone.
I don’t thank ill have anything else to do with the bank these credit unions tell you one thing then do something different I had worst time with these folks told me one thing then lie about doing it the credit manager don’t check at there …
Kasey Williams is the best very helpful with everything. No matter the time I call she always there answering the phones helping anyone or anybody the best way she know how such amazing person
Been a Member for years you becomelike familyquick they are personable, they care about the community & above all the customer service is Unmatched!!! Plus they always have great rates!!!!
We love Element! The staff is always so friendly and inviting. Very accommodating with several options to do business in-person and remotely.
They never answer the phone. Bad attitude when confronted for making mistakes with my account. They stopped transferring money to pay my car loan because they didn’t like that i caught them ignoring the phone. 2 months later I received a letter telling me to surrender my car.
Absolutely the worse bank on planet earth. Very rude, very poor customer service, and don’t listen to a thing the consumers say. Don’t do business here!!! They can’t even follow simple instructions. I purchase a motorcycle off an …
Fantastic service! I have never felt more comfortable with my finances!
Olivia Legg has went above and beyond to help and I’m so thankful for her family-like approach and continuous guidance.
We are highly pleased with Element FCU. We have always had pleasant and prompt responses to any calls or emails. Everything from checking, personal loans and car loans have all been painless and pleasurable experiences. A special thank you …
Our experience was absolutely painless! Everything was quick and easy. Working with Emily made it so enjoyable. She answered every question with ease and if she didn’t know she got back to us very quickly. We will definitely be back in the future.
Jamie was absolutely the best to work with, she went out of her way to help me and my husband get a boat loan. We tried a bank and as usual, this was difficult and very time consuming. I told my husband that we needed to go through …
We went in today to set up our new account and because of work we had to go in close to closing. Even with kids in tow both of the ladies there were super nice and we had great conversations while getting all of the paper work done. We …