Homeowner association, Elite Management Professionals Inc.
Elite Management Professionals, Inc. was founded on the principle of providing a higher level of hands on customer-driven service to single family, … See more
I am very impressed with Elite management company, they are very helpful, they work with you in resolving covenant issues. The staff are compassionate and go beyond the call of duty. This HOA is nothing like the heartless HOA we hear about. The staff is awesome to work with.
This management group is the worse. If you have a complaint it will not get addressed. All they want is money. We have rules but they will not follow through with them.
The woman who answered was nice and helpful, even if something can’t be done, she was nicer than ace towing who one is supposed to be able to call for a neighborhood towing problem.
The worst customer service ever seen , they are so mean and unfriendly ‘ when you are trying to contact them , they answer you very late and act carelessly and not very helpful . Making payments online has a grueling process and take …
Super friendly staff. We needed a key to our community pool and they had one waiting for me at the front desk. Huge improvement over the previous administration!
Wish I could give zero stars. Predatory billing practices, dysfunctional auto payment option, exorbitant credit card fees, and no bill email or other communication. Then penalties and threatening letters. Terrible service.
Brenda Hernandez is a wonderful addition to the Weldon Ridge Pool Team. She is always thoughtful, caring, and on top of her job! We are very fortunate to have her at Weldon Ridge. Thank you!
The absolute worst. They do nothing for us but tell us what to do with our property. There are no amenities in our subdivision and they do nothing but harass people. If I had known, I would have never purchased a property with this HOA
They are absolutely the most unprofessional group I have ever worked with.
Emails and phone call go unanswered for days.
Community Managers are clueless about the goings on in their assigned communities. One on is held accountable. Shame on management.
Just tried to verify if our dues have been received since our check has not been cashed. Spoke with a rude lady who would not answer my question saying I am not on the account with my wife. This has never been an issue in the past with our old management company.
This is for Kiea E. who has been great, supportive and high efficient!! I just moved into the community and has encountered a lot questions. Kiea has been really patient and high efficient in responding to the question, follow-ups and …
so bad. Hmmmmm. I pay now close to $200 per year and there is a mandate that the garbage containers are out of sight. I keep our OUT OF SIGHT. But there are some others that don’t. Hmmmmm…. others keep their yard which is horribly kept. Don’t bother complaining. They don’t care….. wow – so glad I spend this money.
This company had a no response policy. They don’t respond. I have been in my home and this community for 2 1/2 months. I have yet to receive ANY correspondence from so called ‘elite’ management!!! …
Don’t send me letters in the mail about my car when I have the builder working on my newly purchased home which is under warranty and they need to access my driveway. ! I don’t tolerate ignorant HOA management companies, & your company is a disgrace!
Updated
Previously I left a blank 1 star… however I came here today over 3 years later to remove the review but after reading the response I chose not too… I gave …
From a vendor perspective, we have had good results working with and for Elite. Karen and other managers are responsive and take care of their clients whom we do the work ultimately for.
Management is very poor in dealing with issues. The first response is call the police. Then the police says your H.O.A. is to do X,Y,Z, back around in a circle, with management and residents. So residents are left to handle issues and …
Lack of communication – It is not uncommon to wait weeks for a response even with multiple calls and emails. Hopeful that our HOA will drop them as our management company.
Elite is very knowledgeable and has helped our HOA for many years. They go above and beyond for our Board and have been a wonderful asset for our community.
Elite Management- Psh- I was just today lied to by our Community Representative Susan Lindeloff. She made up a bylaw that is not in place. I asked numerous times where it was. She finally stated that this is not a by-law… yet, but will be …
Dawn R manages our community. She is knowledgeable, compassionate and incredibly helpful. Elite has been great to work with. We are very thankful to have such a professional manager for our community.
New to a neighborhood that they serve and hadn’t received our information. I called and spoke with Erica, she was helpful, thorough and handled everything within a few minutes. We were set up on the neighborhood site and sent our welcome information electronically. DONE! LOVE IT!
Online payment portal has numerous bugs and completely archaic. With the amount of money being paid for the HOA fee, you’d think they would invest in a better system given it’s the year 2020.
If I could’ve given zero stars I would have. This company is impossible to deal with. I have had several issues now with the lawn maintenance in my neighborhood. I TRY to correspond through elite management. This company never answers emails, you have to call and basically harass them to get any sort of response.
This company is a bunch of crooks. Dealt with them Years ago and we could never figure out what the hoa money paid for. On the financial statements 90% of the money paid salary for hoa staff and some went to bogus legal fees. …
Horrible experience. Went to use their site to pay my dues and they took a extra money out of my checking account. When I call people seem to hide behind the phone and don’t answer. When you ask a direct question in email since that’s about …
I have had mixed feelings about this company in the past however my recent interactions with Sarah Lawson have been of the utmost pleasure. Easily accessible, understanding and great follow through consider the job she is asked to do. Sarah, thank you for all you do, keep it up.
Dawn R. is amazing!! She has helped turn our neighborhood around in just 18 months. She takes every community concern seriously and handles it efficiently. Our HOA has received invaluable training at the special seminars and board training meetings held by Elite. THANKS!!!!
Laughably horrible. Its amazing how consistently terrible any interaction with elite has been. Aleshia and Dawn are uncontactable and absolutely unhelpful. Whenever you actually drive down to the office since they have ignored your phone …
Have lived in my townhouse for 30 years and this company absolutely is clueless as to what is going on. Many homeowners have been forced to pay out of their pocket on expenses that should have been covered by the home owners association …
They manage and boss people who own the houses. They made own rule that you must follow otherwise penalty maybe applied, they threat you so badly if you ignore their warning, for example, cut grass to specific height, weeds control at …
Elite has been great to work with we have had several property management teams but Elite has been the best. Greyson has been very helpful to the board and community . We have got the best grounds company and our community is looking good. so Thank you Greyson and Elite.
I pull my vehicle out of my driveway to clean my garage, not 15 min goes by and these guys are out there putting a notice on my car. This company is a joke, Save yourself the headache and find a property managed by someone else. Their …
If I could give these folks 0 stars I would. Probably the most inept group of people I have ever had to deal with. Very poorly run company. I will never live in another community with this mgmt. company or HOA! Just awful. And don’t get me …
I wish minus 5 stars existed. Based on my experience in dealing with Elite, Poor service on all fronts. Management and employees behave the same way. Please address the documented, factual issues brought to your attention. …
teamed with HOA President to interfer with our election. Planned comunity act was violated on many levels.Hid minutes on meeting from homowners. Faild to provide a forum for homeowners over 2 moths aproaching election and more.
Elite “manages” Trailwood Springs, which means they collect money, collect money, put two wreaths on the entrance signs at holiday season, monitor street parking and lamps, collect money…when the parking spilled over the driveway and …
The transition meeting from the developer of our new neighborhood to the HOA board went smoothly. I believe Stephanie is a very positive, helpful person who is trying her best to improve everyone’s neighborhood experience. I look forward to working with her more directly over the coming year 🙂
Too bad NEGATIVE stars aren’t available. This group is TERRIBLE!!!! Quite clear they are a bunch of underachievers that hide behind a camera and keyboard. I’m all for a management company that will ensure community guidelines are …
I was a homeowner up until the end of October. I’ve always been weary of leaving anything negative because of things that I’m under contract now that can’t be discussed. Also, it is noted on on other negative post that Elite has …
1 Star is too high of a rating for this company. Avoid neighborhoods that use this company. I have only been in my neighborhood for 6 months and would love to sell my home and get the hell out only because it’s HOA is managed poorly by …
I run a lawn maintenance company in Raleigh, Elite took over a large Townhomes property that we maintain in Holly Springs a few months ago. It has been a pleasure to work for the girls that are assigned to that property. Not only have they …
Elite has very poor (even lack of) communication skills. They DO NOT respond to emails or voice mails. There is no way to reach them with concerns except maybe driving to their physical location/office…will maybe try that route soon.
Absolutely terrible! I shouldn’t be surprised that Lennar would choose such a horrific company to manager their HOA but this is just beyond awful. The ONE reason I went from single-family home living to townhome living was so that I did not …
As a Board member for last 7 years, I’ve evaluated, interviewed or worked with many HOA management companies in Raleigh and Elite was the best. After switching to Elite, in 3 years our delinquencies decreased from $38k to $2k; our savings …
Would have to say this is one of the worst HOA companies I’ve delt with. They hassle you about every little thing possible. When you fax the approval form over “as instructed to do” your told by the manager “oh it’s a community fax we don’t …
Elite Management has done an above average job in our community in the first year of service. I feel the service will only improve as our relationship continues.
Its frustrating to be stuck with a company this bad. I would not even give them one star. They have done jack regarding the regular vioators regarding their so called “Guidlines” and have tried to tow my car without any notice. Their …
“Elite”?!?! ELITE, where?! I wish I could give a ZERO STAR RATING! I have been trying to get ahold of someone via phone and email since June. It’s July 28th now. No one answers their extensions, and email respond with an automatic, generic response. You have the nerve to collect money but not answer the phone. Do better.
5 stars to Karen for being such an wonderful professional! Guiding me and setting me up nicely on the HOA site after i had an issue with paying the assessment!
My first face to face interaction with management was this past summer when they were giving out pool keys. I watched the two women at the table be rude to several residents because their English was understandable. Recently, parking in our …
Karen Bayless is my community manager but have mostly dealt with our assistant manager Sarah Lawson. Have been emailing over having my lattice painted to match everyone else in my row of townhomes only to be put off for 8 months. …
Our community enjoys a solid professional relationship with Elite Management Professionals. They are responsive to me as a community leader and resident and, more importantly, they serve our HOA board’s vendors well (making sure …
Eleanor Haynes was amazing. I was told 30 or more days for fence approval for my new home. We are closing on the 27th and really wanted it installed within the first week. She emailed me today with an approval!! Took just over a week!!! Thanks, Eleanor!!!
Disorganized and poor communication. Not surprising others have given similar poor reviews. Not sure how they can have “Elite” “Management” or “ Professionals” in their company name. …
I have had limited interaction with Elite since they began managing my community. I recently reached out to inquire about two things, one of them being time sensitive and got a call back from one person a week later letting me know that …
If I could give zero stars I would this is the worst company ever! Management does not care about owners or employees! The office is full of gossip drama filled by bullies. Never work here or bring your HOA to this company. They guarantee a horrible experience that’s about it.
Worst property management company I have ever encountered. Books are poorly kept, hard to get a hold of, can’t answer any question clearly or in reasonable time. The service they hire to upkeep the property is terrible. Trees and bushes …
I’ve lived in other managed communities for years and never had any problems. With Elite Management it’s nothing but issues & conveniently they blame the board of directors. If you see how many many negative reviews there are it’s apparent im not the only one giving a bad rating for this company.
I’m all for neighborhood covenants being enforced so long as they are done so consistently, timely and fairly. That’s doesn’t appear to be the case with Elite Management. Things that are not addressed for long stretches of time, all of a …
Worst and arrogant property management company I have ever seen. Seems they have multiple staff members, but no one is available to help you. They have increased the rates for all their services but the quality of work has gone terribly down.
Elite Management is and has been a fantastic company to work with. Their professionalism and personal services have gone beyond our expectations. No HOA management company is perfect, but after being with Elite for approx. 1.5 years, they …
Note: I have read many of the reviews here and believe many people posting 1 star may not understand the responsibilities of a Management Company vs. an HOA. In HOA communities Elite works FOR the HOA board and is directed by that board. …
The best HOA management team I have ever had is Elite Management. Trust me when i say I haven’t had the best experience before with HOAs in previous communities so I know the value this team brings. The ladies at Elite that overlook my …
I had originally left a scathing review; however, upon further inspection it turns out that most of my current woes have been the result of mishaps on the part of my landlord’s property managers and a lapse of communication between them and …
Stay away! I’m begging you! I’m in a neighborhood where a majority of the people agree with me that this management company is the worst! They solidify the meaning that customer service is dead. Some of our neighborhood isn’t even part …
While I have had a handful of disagreements with the HOA rules that exist in our neighborhood, the folks at Elite Management Professionals over the years have time and time again have been professional. I have particularly appreciated all …
I had a review, then the owner threatened legal action, then I met with the attorney and VP for Elite and surprise, they’re just as horrible the as they were 3 years ago. Community manager actively allows BOD to target and harrass community …
I wish I can give 0 star but the lowest is 1… I have two homes managed by elite for the past 5 years. I can not honestly think of one positive interaction with them. I know many neighbors are feeling the exact same way. …
I have had nothing but very positive experiences dealing with Elite–in particular, Karen Bayless. She was a pleasure to talk to every time and took the time to understand and address all my questions regarding my property. She seems very familiar with the area as well. I found her to be knowledgeable and supportive.
Elite Management has been making unauthorized ACH debits from my bank account for months.
I have worked with my bank and Elite’s bank to stop these from happening after …
I read with interest all google reviews about Elite Mgt Professionals and noted they were either very good or very bad. I am a board member of an HOA (The Landings at North Ridge) whose property is managed by Elite and have had 10 years’ …
Poor Customer Service – I have lived in Grove Park for 10 years. We had a more efficient management company at that time but switched to Elite. The team headed by Hilary is combative and has poor customer service. She is loud and forgets …
RUN RUN RUN as fast as you can! Would give the zero or negative stars if I could. This is the WORST property management company I have ever dealt with, and I have had 6 other homes with great HOAs, never a problem. Myself and HUNDREDS of …
Elite Management has been nothing short of a nightmare to work with. My townhome was recently part of the fire that occurred on Friday, June 28th. I had called several times requesting information and twice my phone calls were not …
So far I’m not having good experience with them. They are never available by phone and all their voicemail baxes are always full. They are also unresponsive to emails.The contact on their website is way out of date. So far it looks like …
This company is literally a joke. I have been calling and emailing them since October about various issues and I have not gotten one phone call back or one email returned. They have no problem taking my money every month but don’t have the …
The team representing my community severely lacks professionalism. Requests for information are disregarded as if Elite operates as its own entity and not at the request of homeowners and the association that pays them. If your board is …
I’ve been in NC since Nov 2014 and regularly have communicated on several occasions with Karen and her assistant. 5 years experience in 2 communities… they have always been patient, respectful and as we’ve worked together very direct and …
Very poor customer service. Have a hard time receiving responses from anyone. I know they’re working from home during covid but you should still be “working” during normal business hours. Calling doesn’t work, emails take at least a week to …
I have owned a unit in this development for over 2 years. This is the first time I have wish I never bought a property. Today makes the 2nd time the water has been shut off in the community WITHOUT a warning. This afternoon I called to …
Worst service ever, always their voice mail box full, never ever pick my calls and never respond to any mails. Poor customer service. My builder’s choice this worst management company. …
Elite responds fairly quickly to emails and requests, but sometimes they do not adequately address questions and concerns. I contacted them about finding solutions for providing a bit of privacy for residents living near common areas in our …
I have 2 homes managed by Elite and the ladies who work there are just super! The level of expertise, knowledge, professionalism and customer service always exceed my expectations. Sarah in particular took the time to go above and beyond …
Elite is our management company and ever since the pandemic they have not done a walking tour of our community to address our problems. All of our 48 units have gutters that have not been cleaned out and are clogged. We called elite because …
Kinda ironic how these positive reviews are ‘constructive’ and the majority negative reviews are all just defaming this company. You guys cant think people are this out of it, can you? …
This company is incredibly negligent. Our homeowners account was set up INCORRECTLY by their department. We had spoken with a representative about the issue 9 months ago and it was deemed “resolved.” We found out now in the form of a final …
Elite was chosen as our Property Manager (PM) by Lennar. I was voted into the Board of Director by the community and I’ve worked with Elite in Board of Director (BOD) capacity for a little under 2 years. Over that time, we cycled thru a …
By far the worst company I have ever had to deal with. During the time our HOA used this company, they had 5 different people managing it due to high turnover. That time period was only approximately 3 years. The staff at times didn’t seem …
Charging $175 per parking pass for a little piece of plastic should be a crime. We had some renovations done on our house and our contractors mistakenly threw away our 3 parking passes, which ends up being a $525 mistake. Unreal.
Absolutely not customer service oriented. If they no longer manage your property (without any notification to homeowners) and you send an email for a request, they will not bother to respond and let you know another company has taken over …
Elite management made it easy to work with my HOA’s policies regarding my solar panel application. Anna was a great help! The company could probably do something about their phone provider though, the audio quality is so-so whenever you get the front office.
Review update: I am unsure what happened but Elite has gotten so much better. Perhaps they have hired some new people who want to be there and help others. Recently, we had an issue and they have been so responsive in handling the …
During my employment with Elite I was worried and confused as to why the company’s turn over rate was so high. Two or more employees were leaving the company per month. I now understand why. This company have been the worst company I’ve …
I’m giving this review 2 stars, not because it is deserved but because Bruce (the owner) will think a 1 star is a defamation of character even though there are 100+ reviews asking, where is the elite in Elite Management? …
Elite has not done anything to address a property (pictured below) located at the entrance to our neighborhood that has been an eyesore every summer for years. …
UPDATE (since 3 weeks ago): Since posting concerns about the parking, Elite has reached out to me to hear my concerns. They are working with Raleigh and the towing company to better manage the illegally parked cars (they are still there, …
Without new construction in national builders propping up this third rate HOA company, they would probably be out of business. Not only do they not communicate with their members, they don’t list any meeting minutes. They don’t hold …
I am very impressed with Elite management company, they are very helpful, they work with you in resolving covenant issues. The staff are compassionate and go beyond the call of duty. This HOA is nothing like the heartless HOA we hear about. The staff is awesome to work with.
Rude and condescending.
Very Expensive
-REVIEW DELETED-
Worst service !
Please, go out of business.
What a joke.
Terrible
The absolute worst in every.. single.. way..
These people are so unresponsive.
No calls answered or returned
Terrible Service I would stay away from this company.
They are never around and don’t return calls
Staff is rude and unprofessional. Stay away from these guys.
I wish there was a zero star option. We are paying them for no service. Worst service. Actually no service.
I would not trust this management does not care about homeowners
Worst. THE WORST. bullys, threats over nothing. AVOID ANY ELITE COMMUNITY.
Worst existence in the universe.
Nightmare in reality
What a joke company, worst HOA ever
Not a fan of this company. We sold our home due to the HOA and this company.
The absolute worst.
Run from any property they
Lord over! …
No pride or attention to detail in what they do. Our community continues to suffer due to Elite just not caring. What are we paying for?
This management company is the worst. If you want to get talked down to then Star is your person. Not very nice at all.
What a poor customer service , Trish does not answer emails and no one answers the phone. That is fine I will not pay you any more!!!
The company is very unprofessional. They do this every year by never mowing the common lawns until it’s growing wildflowers.
This management group is the worse. If you have a complaint it will not get addressed. All they want is money. We have rules but they will not follow through with them.
They can contact you but they will not contact you back email or phone calls.
Any community would be privileged to work with Elite as their management company. Everyone is very professional, knowledgeable, and responsive.
Don’t answer phone calls nor emails. Do not keep residents informed. I would like this job. Collect quarterly dues and DO NOTHING!
This is the worst HOA ever. I have no idea who the hell voted these guys in, but it’s time for them to leave.
I would rate “0” stars if I could. Terrible response rate and terrible payment options for HOA dues.
The woman who answered was nice and helpful, even if something can’t be done, she was nicer than ace towing who one is supposed to be able to call for a neighborhood towing problem.
I just moved to this community in September and I had a few questions and Karen in elite management was very helpful and professional.
The worst customer service ever seen , they are so mean and unfriendly ‘ when you are trying to contact them , they answer you very late and act carelessly and not very helpful . Making payments online has a grueling process and take …
Sarah has always been exceptional to work with. She is always prompt on the concerns and always finds solutions.
Sarah was prompt in her responses and very friendly, it was refreshing especially for an HOA management company! 5 star definitely
Super friendly staff. We needed a key to our community pool and they had one waiting for me at the front desk. Huge improvement over the previous administration!
Wish I could give zero stars. Predatory billing practices, dysfunctional auto payment option, exorbitant credit card fees, and no bill email or other communication. Then penalties and threatening letters. Terrible service.
Brenda Hernandez is a wonderful addition to the Weldon Ridge Pool Team. She is always thoughtful, caring, and on top of her job! We are very fortunate to have her at Weldon Ridge. Thank you!
Our HOA seems to struggle with them a lot, particularly with the constant churn of community managers and very poor communication.
The absolute worst. They do nothing for us but tell us what to do with our property. There are no amenities in our subdivision and they do nothing but harass people. If I had known, I would have never purchased a property with this HOA
Never got any notice/reminder before a $60+ certified letter cost. Why can’t just give me a call?
Based on my personal experience, this is the worst management company to hire.
Bruce, …
They are absolutely the most unprofessional group I have ever worked with.
Emails and phone call go unanswered for days.
Community Managers are clueless about the goings on in their assigned communities. One on is held accountable. Shame on management.
Just tried to verify if our dues have been received since our check has not been cashed. Spoke with a rude lady who would not answer my question saying I am not on the account with my wife. This has never been an issue in the past with our old management company.
This is for Kiea E. who has been great, supportive and high efficient!! I just moved into the community and has encountered a lot questions. Kiea has been really patient and high efficient in responding to the question, follow-ups and …
so bad. Hmmmmm. I pay now close to $200 per year and there is a mandate that the garbage containers are out of sight. I keep our OUT OF SIGHT. But there are some others that don’t. Hmmmmm…. others keep their yard which is horribly kept. Don’t bother complaining. They don’t care….. wow – so glad I spend this money.
This company had a no response policy. They don’t respond. I have been in my home and this community for 2 1/2 months. I have yet to receive ANY correspondence from so called ‘elite’ management!!! …
Don’t send me letters in the mail about my car when I have the builder working on my newly purchased home which is under warranty and they need to access my driveway. ! I don’t tolerate ignorant HOA management companies, & your company is a disgrace!
Updated
Previously I left a blank 1 star… however I came here today over 3 years later to remove the review but after reading the response I chose not too… I gave …
From a vendor perspective, we have had good results working with and for Elite. Karen and other managers are responsive and take care of their clients whom we do the work ultimately for.
Management is very poor in dealing with issues. The first response is call the police. Then the police says your H.O.A. is to do X,Y,Z, back around in a circle, with management and residents. So residents are left to handle issues and …
Lack of communication – It is not uncommon to wait weeks for a response even with multiple calls and emails. Hopeful that our HOA will drop them as our management company.
Elite is very knowledgeable and has helped our HOA for many years. They go above and beyond for our Board and have been a wonderful asset for our community.
Elite Management- Psh- I was just today lied to by our Community Representative Susan Lindeloff. She made up a bylaw that is not in place. I asked numerous times where it was. She finally stated that this is not a by-law… yet, but will be …
Dawn R manages our community. She is knowledgeable, compassionate and incredibly helpful. Elite has been great to work with. We are very thankful to have such a professional manager for our community.
New to a neighborhood that they serve and hadn’t received our information. I called and spoke with Erica, she was helpful, thorough and handled everything within a few minutes. We were set up on the neighborhood site and sent our welcome information electronically. DONE! LOVE IT!
Online payment portal has numerous bugs and completely archaic. With the amount of money being paid for the HOA fee, you’d think they would invest in a better system given it’s the year 2020.
If I could’ve given zero stars I would have. This company is impossible to deal with. I have had several issues now with the lawn maintenance in my neighborhood. I TRY to correspond through elite management. This company never answers emails, you have to call and basically harass them to get any sort of response.
This company is a bunch of crooks. Dealt with them Years ago and we could never figure out what the hoa money paid for. On the financial statements 90% of the money paid salary for hoa staff and some went to bogus legal fees. …
Horrible experience. Went to use their site to pay my dues and they took a extra money out of my checking account. When I call people seem to hide behind the phone and don’t answer. When you ask a direct question in email since that’s about …
I have had mixed feelings about this company in the past however my recent interactions with Sarah Lawson have been of the utmost pleasure. Easily accessible, understanding and great follow through consider the job she is asked to do. Sarah, thank you for all you do, keep it up.
Dawn R. is amazing!! She has helped turn our neighborhood around in just 18 months. She takes every community concern seriously and handles it efficiently. Our HOA has received invaluable training at the special seminars and board training meetings held by Elite. THANKS!!!!
Called Kianta to sign my parents up for a class, CreekSide at Bethpage. She was amazing!! Very helpful and resourceful! Above all a very nice person!
Laughably horrible. Its amazing how consistently terrible any interaction with elite has been. Aleshia and Dawn are uncontactable and absolutely unhelpful. Whenever you actually drive down to the office since they have ignored your phone …
Have lived in my townhouse for 30 years and this company absolutely is clueless as to what is going on. Many homeowners have been forced to pay out of their pocket on expenses that should have been covered by the home owners association …
Our experience with Jenara @ Elite was very pleasant. She was very forthcoming with our request and responded in a timely manner to my emails.
They manage and boss people who own the houses. They made own rule that you must follow otherwise penalty maybe applied, they threat you so badly if you ignore their warning, for example, cut grass to specific height, weeds control at …
I’ve worked with Eleanor and Cherese which are both great!
There are gaps in other areas of how the organization is managed, however. I’ve shared my sentiments directly with the owner.
Elite has been great to work with we have had several property management teams but Elite has been the best. Greyson has been very helpful to the board and community . We have got the best grounds company and our community is looking good. so Thank you Greyson and Elite.
Massey Preserve
The neighborhood itself is maintained really only by the entrance. The pool is …
I pull my vehicle out of my driveway to clean my garage, not 15 min goes by and these guys are out there putting a notice on my car. This company is a joke, Save yourself the headache and find a property managed by someone else. Their …
If I could give these folks 0 stars I would. Probably the most inept group of people I have ever had to deal with. Very poorly run company. I will never live in another community with this mgmt. company or HOA! Just awful. And don’t get me …
I wish minus 5 stars existed. Based on my experience in dealing with Elite, Poor service on all fronts. Management and employees behave the same way. Please address the documented, factual issues brought to your attention. …
teamed with HOA President to interfer with our election. Planned comunity act was violated on many levels.Hid minutes on meeting from homowners. Faild to provide a forum for homeowners over 2 moths aproaching election and more.
Elite “manages” Trailwood Springs, which means they collect money, collect money, put two wreaths on the entrance signs at holiday season, monitor street parking and lamps, collect money…when the parking spilled over the driveway and …
The transition meeting from the developer of our new neighborhood to the HOA board went smoothly. I believe Stephanie is a very positive, helpful person who is trying her best to improve everyone’s neighborhood experience. I look forward to working with her more directly over the coming year 🙂
Too bad NEGATIVE stars aren’t available. This group is TERRIBLE!!!! Quite clear they are a bunch of underachievers that hide behind a camera and keyboard. I’m all for a management company that will ensure community guidelines are …
I was a homeowner up until the end of October. I’ve always been weary of leaving anything negative because of things that I’m under contract now that can’t be discussed. Also, it is noted on on other negative post that Elite has …
1 Star is too high of a rating for this company. Avoid neighborhoods that use this company. I have only been in my neighborhood for 6 months and would love to sell my home and get the hell out only because it’s HOA is managed poorly by …
I run a lawn maintenance company in Raleigh, Elite took over a large Townhomes property that we maintain in Holly Springs a few months ago. It has been a pleasure to work for the girls that are assigned to that property. Not only have they …
TERRIBLE!!! I do not recommend using them as your management company.
Elite has very poor (even lack of) communication skills. They DO NOT respond to emails or voice mails. There is no way to reach them with concerns except maybe driving to their physical location/office…will maybe try that route soon.
Have had a positive experience through Elite. They’ve done a good job managing our community and a much better job than our prior company. …
Absolutely terrible! I shouldn’t be surprised that Lennar would choose such a horrific company to manager their HOA but this is just beyond awful. The ONE reason I went from single-family home living to townhome living was so that I did not …
As a Board member for last 7 years, I’ve evaluated, interviewed or worked with many HOA management companies in Raleigh and Elite was the best. After switching to Elite, in 3 years our delinquencies decreased from $38k to $2k; our savings …
Would have to say this is one of the worst HOA companies I’ve delt with. They hassle you about every little thing possible. When you fax the approval form over “as instructed to do” your told by the manager “oh it’s a community fax we don’t …
Elite Management has done an above average job in our community in the first year of service. I feel the service will only improve as our relationship continues.
Its frustrating to be stuck with a company this bad. I would not even give them one star. They have done jack regarding the regular vioators regarding their so called “Guidlines” and have tried to tow my car without any notice. Their …
“Elite”?!?! ELITE, where?! I wish I could give a ZERO STAR RATING! I have been trying to get ahold of someone via phone and email since June. It’s July 28th now. No one answers their extensions, and email respond with an automatic, generic response. You have the nerve to collect money but not answer the phone. Do better.
5 stars to Karen for being such an wonderful professional! Guiding me and setting me up nicely on the HOA site after i had an issue with paying the assessment!
My first face to face interaction with management was this past summer when they were giving out pool keys. I watched the two women at the table be rude to several residents because their English was understandable. Recently, parking in our …
Karen Bayless is my community manager but have mostly dealt with our assistant manager Sarah Lawson. Have been emailing over having my lattice painted to match everyone else in my row of townhomes only to be put off for 8 months. …
Our community enjoys a solid professional relationship with Elite Management Professionals. They are responsive to me as a community leader and resident and, more importantly, they serve our HOA board’s vendors well (making sure …
Eleanor Haynes was amazing. I was told 30 or more days for fence approval for my new home. We are closing on the 27th and really wanted it installed within the first week. She emailed me today with an approval!! Took just over a week!!! Thanks, Eleanor!!!
Disorganized and poor communication. Not surprising others have given similar poor reviews. Not sure how they can have “Elite” “Management” or “ Professionals” in their company name. …
I have had limited interaction with Elite since they began managing my community. I recently reached out to inquire about two things, one of them being time sensitive and got a call back from one person a week later letting me know that …
If I could give zero stars I would this is the worst company ever! Management does not care about owners or employees! The office is full of gossip drama filled by bullies. Never work here or bring your HOA to this company. They guarantee a horrible experience that’s about it.
If you have the opportunity to buy a house and they are your HOA, run!!!! Horrible horrible company and Karen Bayless harasses home owners !!!
Worst property management company I have ever encountered. Books are poorly kept, hard to get a hold of, can’t answer any question clearly or in reasonable time. The service they hire to upkeep the property is terrible. Trees and bushes …
I’ve lived in other managed communities for years and never had any problems. With Elite Management it’s nothing but issues & conveniently they blame the board of directors. If you see how many many negative reviews there are it’s apparent im not the only one giving a bad rating for this company.
I’m all for neighborhood covenants being enforced so long as they are done so consistently, timely and fairly. That’s doesn’t appear to be the case with Elite Management. Things that are not addressed for long stretches of time, all of a …
Worst and arrogant property management company I have ever seen. Seems they have multiple staff members, but no one is available to help you. They have increased the rates for all their services but the quality of work has gone terribly down.
Elite Management is and has been a fantastic company to work with. Their professionalism and personal services have gone beyond our expectations. No HOA management company is perfect, but after being with Elite for approx. 1.5 years, they …
Note: I have read many of the reviews here and believe many people posting 1 star may not understand the responsibilities of a Management Company vs. an HOA. In HOA communities Elite works FOR the HOA board and is directed by that board. …
The best HOA management team I have ever had is Elite Management. Trust me when i say I haven’t had the best experience before with HOAs in previous communities so I know the value this team brings. The ladies at Elite that overlook my …
I had originally left a scathing review; however, upon further inspection it turns out that most of my current woes have been the result of mishaps on the part of my landlord’s property managers and a lapse of communication between them and …
Stay away! I’m begging you! I’m in a neighborhood where a majority of the people agree with me that this management company is the worst! They solidify the meaning that customer service is dead. Some of our neighborhood isn’t even part …
While I have had a handful of disagreements with the HOA rules that exist in our neighborhood, the folks at Elite Management Professionals over the years have time and time again have been professional. I have particularly appreciated all …
I had a review, then the owner threatened legal action, then I met with the attorney and VP for Elite and surprise, they’re just as horrible the as they were 3 years ago. Community manager actively allows BOD to target and harrass community …
I wish I can give 0 star but the lowest is 1… I have two homes managed by elite for the past 5 years. I can not honestly think of one positive interaction with them. I know many neighbors are feeling the exact same way. …
I have had nothing but very positive experiences dealing with Elite–in particular, Karen Bayless. She was a pleasure to talk to every time and took the time to understand and address all my questions regarding my property. She seems very familiar with the area as well. I found her to be knowledgeable and supportive.
Elite Management has been making unauthorized ACH debits from my bank account for months.
I have worked with my bank and Elite’s bank to stop these from happening after …
I read with interest all google reviews about Elite Mgt Professionals and noted they were either very good or very bad. I am a board member of an HOA (The Landings at North Ridge) whose property is managed by Elite and have had 10 years’ …
Poor Customer Service – I have lived in Grove Park for 10 years. We had a more efficient management company at that time but switched to Elite. The team headed by Hilary is combative and has poor customer service. She is loud and forgets …
RUN RUN RUN as fast as you can! Would give the zero or negative stars if I could. This is the WORST property management company I have ever dealt with, and I have had 6 other homes with great HOAs, never a problem. Myself and HUNDREDS of …
Elite Management has been nothing short of a nightmare to work with. My townhome was recently part of the fire that occurred on Friday, June 28th. I had called several times requesting information and twice my phone calls were not …
Not at all surprised with the horrible rating Elite receives here. It is very difficult to achieve nearly a 2 rating with 100+ reviews. …
So far I’m not having good experience with them. They are never available by phone and all their voicemail baxes are always full. They are also unresponsive to emails.The contact on their website is way out of date. So far it looks like …
This company is literally a joke. I have been calling and emailing them since October about various issues and I have not gotten one phone call back or one email returned. They have no problem taking my money every month but don’t have the …
The team representing my community severely lacks professionalism. Requests for information are disregarded as if Elite operates as its own entity and not at the request of homeowners and the association that pays them. If your board is …
I’ve been in NC since Nov 2014 and regularly have communicated on several occasions with Karen and her assistant. 5 years experience in 2 communities… they have always been patient, respectful and as we’ve worked together very direct and …
Very poor customer service. Have a hard time receiving responses from anyone. I know they’re working from home during covid but you should still be “working” during normal business hours. Calling doesn’t work, emails take at least a week to …
I have owned a unit in this development for over 2 years. This is the first time I have wish I never bought a property. Today makes the 2nd time the water has been shut off in the community WITHOUT a warning. This afternoon I called to …
I am thrilled to tell you that Elite Property Management does not manage my personal neighborhood …
Worst service ever, always their voice mail box full, never ever pick my calls and never respond to any mails. Poor customer service. My builder’s choice this worst management company. …
Elite responds fairly quickly to emails and requests, but sometimes they do not adequately address questions and concerns. I contacted them about finding solutions for providing a bit of privacy for residents living near common areas in our …
I have 2 homes managed by Elite and the ladies who work there are just super! The level of expertise, knowledge, professionalism and customer service always exceed my expectations. Sarah in particular took the time to go above and beyond …
Elite is our management company and ever since the pandemic they have not done a walking tour of our community to address our problems. All of our 48 units have gutters that have not been cleaned out and are clogged. We called elite because …
Kinda ironic how these positive reviews are ‘constructive’ and the majority negative reviews are all just defaming this company. You guys cant think people are this out of it, can you? …
This company is incredibly negligent. Our homeowners account was set up INCORRECTLY by their department. We had spoken with a representative about the issue 9 months ago and it was deemed “resolved.” We found out now in the form of a final …
This is the rudest group of “professionals” I’ve ever had the displeasure of dealing with in my life. …
Since I never get a reply from the HOA that gladly takes my payments I am placing it here.
Hello, …
Elite was chosen as our Property Manager (PM) by Lennar. I was voted into the Board of Director by the community and I’ve worked with Elite in Board of Director (BOD) capacity for a little under 2 years. Over that time, we cycled thru a …
By far the worst company I have ever had to deal with. During the time our HOA used this company, they had 5 different people managing it due to high turnover. That time period was only approximately 3 years. The staff at times didn’t seem …
Charging $175 per parking pass for a little piece of plastic should be a crime. We had some renovations done on our house and our contractors mistakenly threw away our 3 parking passes, which ends up being a $525 mistake. Unreal.
Absolutely not customer service oriented. If they no longer manage your property (without any notification to homeowners) and you send an email for a request, they will not bother to respond and let you know another company has taken over …
Elite management made it easy to work with my HOA’s policies regarding my solar panel application. Anna was a great help! The company could probably do something about their phone provider though, the audio quality is so-so whenever you get the front office.
Review update: I am unsure what happened but Elite has gotten so much better. Perhaps they have hired some new people who want to be there and help others. Recently, we had an issue and they have been so responsive in handling the …
During my employment with Elite I was worried and confused as to why the company’s turn over rate was so high. Two or more employees were leaving the company per month. I now understand why. This company have been the worst company I’ve …
I’m giving this review 2 stars, not because it is deserved but because Bruce (the owner) will think a 1 star is a defamation of character even though there are 100+ reviews asking, where is the elite in Elite Management? …
Elite has not done anything to address a property (pictured below) located at the entrance to our neighborhood that has been an eyesore every summer for years. …
UPDATE (since 3 weeks ago): Since posting concerns about the parking, Elite has reached out to me to hear my concerns. They are working with Raleigh and the towing company to better manage the illegally parked cars (they are still there, …
Terrible at managing HOA’s. Overcharges associations and hides behind poor management and shady business practices. …
Without new construction in national builders propping up this third rate HOA company, they would probably be out of business. Not only do they not communicate with their members, they don’t list any meeting minutes. They don’t hold …