Elizabethtown Gas, a subsidiary of AGL Resources, serves more than 260,000 residential, business and industrial natural gas customers in New Jersey.
| Friday | 7AM to 4PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 7AM to 4PM |
| Tuesday | 7AM to 4PM |
| Wednesday | 7AM to 4PM |
| Thursday | 7AM to 4PM |
520 Green Ln, Union, NJ 07083
(Translated by Google) The worst service ever and ever
(Original) …
(Translated by Google) The worst thing that can happen to you is to come to Eli6 and find out that there is no other gas company other than this terrible bunch of inept people. People who serve you as we came to ask for favors. A month …
(Translated by Google) Very good service and they are very friendly
(Original) …
HORRIBLE COMPANY! On top of the other bad reviews, I don’t have them connected to my house but they have done “construction” and other “landscaping” in front of my neighbors house and I can’t imagine the uselessness they bring that family …
Fraudulent. Charge the wrong amount. Slow response times. Change customer records without consent or knowledge. I would be very careful with this company. They are literally robbing people in broad daylight. Billing department cannot do …
Very rude and uneducated people working for this company. Who completely have no knowledge on how to solve customers issues.
Nice place
The worst.
Nice people
Bad service
Wonderful experience
Horrible
Carring and compatible
Awesome
Great place and service
Great company
Clean nice company
Worse Customer svc
Customer service sucks !
Awful service!!! Terrible customer service!!!
The Customer Service is Excellent
The worst company in New Jersey
One of the worst company and service!
Work here
Worst company ever
Very helpful and Very courteous
Absolute worst company they suck!!!
Customer service is ridiculous
Another company with no humans to talk with. TERRIBLE!!!!!!!!!!!!!
They have too much attitude to be a working as a customer service
I don’t understand how you charge me to pay a bill.
the website shows open Saturday and is not this is not cool
Store bought you a good day I have a good idea of you
Their system is always down. Smh, the worst.
The worst customer service ever. You PSEG is way better
Worst customer service department ever. This company sucks
Reasonable rates, great service 👍 …
Almost 3 weeks no gas because this company is so slow!
appointment weighting times are too high. forced to take bath in cold water for a week.
If you can choose any other company please do it . It is not worth it , this company is bad plain bad . Half star bad .
If there were another choice of gas companies, Elizabethtown would be out of business in 1-2 days..
Fantastic gas company that provides safe reliable gas to its customers
I wish I can give it a zero..crazy charges. Why there is only one company exist for middlesex..
No just no. Unbelievable. And to think you don’t have any other options depending on where you live. This is insane.
i don’t know how to write how terribly callous these people are …I wish I could give a big zero stars for this but unfortunately there is no such provision ….I wish the company owner/customer representative sees all these reviews and does some thing about the terrible terrible service they are providing …
The service reps are very rude and make everything much more challenging than it needs to be. Really disappointed in how poorly they treat their customers.
Just a horrible company. To pay your bill you need to give $3.00 extra to finance company.
wont let me set up service without faxing a copy of my lease. its 2018, get real. worst business ever
There website doesnt get downloaded when you log in to your account and very pay by phone is not easy to do
This is my Gas Co. I think we’re over prices but, what can you do? Have to live life.
It will be 3 weeks without gas for hot water and stove/oven usage for our family!!!!!!!!!! 🙁 🙁 🙁 This is unacceptable. Health risks are involved!!!
Worst company, please avoid them. A complete rip off
Website site to pay is always down.
I award you no points and may god have mercy on your soul.
I pay 400 dollars they said they will intalin my gas next day is been 4 days and they still not coming for installation my services ! No gas for 4 day after I pay 400 dollars !! Betty bad service
Absolute worst customer service. Every rep you speak to is full of new lies. At least write a script so you’re all consistent.
My options are to pay $3 to pay them online or over the phone, or mail a check. even Autopay needs to be mailed in. What century are we in?
I’ve been waiting to get the gass cut on for two days it’s freezing cold in my apartment and I have a 9 month old baby and there making me wait another day ! I Wouldn’t recommend this company to anyone ! You’ll die from freezing waiting for them !!!!
I have been without gas going on two weeks. With small children. No heat. No hot water. No gas. This company SUCKS.
yes this company committing discrimination against spanish people and its negligent they make you wait on purposed i have information from same people that works in this company not shouldn’t just be fire but prosecute for negligence and discrimination
Impossible to set up an account. I’ve called already 3 times and still I’ve not been able to set up my account.
This gas company pulling out numbers from their @$$ from 7years ago..
If a person moved from 1 place to another within the same state, the company should stop services at the old address when the same person is turning on the …
When entire world is moving towards online & digital payments.. this company started charging extra for paying online. If i want to review my each bill and pay .. i need to physically go there allocated locations and make payment. This is so stupid.
Awful, sent a tech out to start my gas. I was told the gas was flowing. Gas was never turned on. Now I have to wait 3 weeks before another tech can come out. COME ON! That is crazy!
I wish I could give 0 stars.
The rep argued about my prior conversation to cancel the budget bill for about 20 mins. Very poorly ran with absolutely incompetent employees.
I were PSEG Customer all the time , the new place I move ,PSEG is only providing Electric and Gas Company is this Elizibethtown , so I called for them to open gas , their customer service is miserable and after 45 minutes wait I guy connect …
It is unacceptable, charging customer a fee to make online payments with their bank account. I can understand if they did that with credit card payments.
Because negative numbers aren’t available, they are lucky that in the area I’m in they are my only option. I literally hate this company so much hopefully PSEG buys them over because their customer service is HORRIBLE
Soooo I just got off the phone with Elizabeth gas and apparently if you call them and tell them shut off service but they can’t access property then the bill keeps running until it falls of the edge with an outrageous amount of like 700$ …
gas was turned on within 24 hours. didnt have trouble speaking with a rep during business hours and they resolved my concerns. seems they are trying to do better
Whoever is managing this place should have been fired a long time ago. Are they serving themselves or customers? How can you switch to a new address and have the old address acct running at the same time?
We have a Commercial Account – looked at our bills for the last 3 months: in July the ‘Service Charge’ increased by 15.3%
in Sept. the ‘Service Charge’ increased by 13.4% …
Worse company ever delt with . gotta wait a month plus to open a lock, temperatures are below 10 degree and sprinkler sytem might bust!!! no way to expedite, looks like they are under under staffed!!! city shouldnt let this happed
Worst customer service. Can’t get a time a call back and have been trying to get gas turned on for a week. I have no other choice but to use this horrible company and have wasted hours on the phone and money
This company is a JOKE! It’s been 1 1/2 week and there still trying to verify my information just to give me a date to come turn on my GAS! I will be making a complaint to the health department! THIS IS UNACCEPTABLE – It does not even deserve a damn star! only because I’m forced to in order to post this review!
I go to ElizabethTown Gas in Elizabeth on West Jersey St. I LUV the tellers they’re courteous, expedient and extremely helpful. (I feel so embarrassed bcuz I can’t remember my favorite tellers name). As many customers as they have my teller …
They say i have a $350 balanace from 2008. Tryi ng to connect gas now n they refuse to carry this so called balance on to the account im trying to open. Im currently 6months pregnant and have a 8yr old daughter. Forced to be without gas to …
I’ve tried to cancel my plan multiple times AND IM STILL RECEIVING BILLS FOR AN ADDRESS I HAVEN’T LIVED AT FOR MONTHS
Terrible. Customer service reps can’t even leave proper instructions for the technicians to follow. I wasted my day waiting for the technician. Turns out they had the wrong number even though I called 3 times to confirm everything.
Horrible customer service today they decided to turn off my gas because of a past to previous balance of the previous tenant and they are trying to make me pay for that balance when I wasn’t living in the premises at that time they left me …
They couldn’t come for over a week, all the while I will be without cooking gas or hot water. Then I have to be home for 4 hours waiting. This is by far the worst company I have ever had to deal with in moving.
Poor phone skills and info. Had an appointment from 8-12 in am and no one showed. When I called they said that they had no idea what the status was and that they would get there some time prior to 7:30 the next morning. When I asked if they …
Just started paying bills online instead of paying the rising cost of printed checks…and now theres a fee for paying my gas bill online? No thanks….ill buy checks n pay postage…elizabethtown gas can wait to receive my payment. No other utility has a charge….
The workers of this company have the worst attitudes and not willing to use their time to discuss to resolve the problem. They do not care if your house turns into a freeze with no gas (heat).
Perhaps I caught them on a good day, but the customer service representative I spoke to was extremely polite and helpful. She solved all of my issues right away and even saved me money.
I had no problems with Elizabeth town gas but they just put a western union payment method and they charge 2.95 per payment when before it was no extra charge. This is going to force me to go back to the paper bill. Very bad ETG.
Called and sent info needed on thursday 7/30. It is now Wenesday August 5th and still no answers. I get its in process yet no answers. Been at new apt since the 1st w/no hot water or cooking gas! All this during a pandemic when they should …
Customer Service is very poor. They do not follow instructions correctly. I had to call Multiple to get my gas connection and i still did not get my gas connection yet. This is very bad during these times what am i supposed to cook and eat??
Very responsive and prompt. Completed the tasks much faster than the estimated time. Will gibe five start to customer satisfaction!!!
Thy literally CANCELLED my account ‘by accident’ in September and I didn’t notice until December. Yet. They were still taking my payments. No clue as to how they could possibly cancel a whole account without my consent.
From 3 months I am living with out gas.
Gas company send me a letter that I owe them$ 800. Since 2006. But they haven’t proof for any old bill , I changed 3 Addresses and I was up to date in my bills.
Worst service company I have ever dealt with, this is really the only downside to living in Rahway, is that you get these incompetent workers with no common sense you have to deal with….For everytime I have called Elizabethtown Gas, I …
HORRIBLE !!! I have been waiting for weeks for them to put my gas. When they finally came last week to connect it, they broke the main water, the street had to be closed. They said that they were coming back the next day. They never did,did …
They shut off the gas at my condo because there was apparently an outside leak and never turned it back on or informed me of the situation. I moved in a week and a half later and had no heat/hot water. I called them and was put in hold for ten minutes only to be told they really had no idea what had happened or why I wasn’t informed.
HORRIBLE F* SERVICE! WASTED A WHOLE DAY OF WORK because it was THE ONLY available day (2 weeks after my phone call) they never showed up even though a called 4x that day to ask for them. Now they’re saying they showed up at 4 IN THE …
I would never recommend this company to anyone who lives in the modern age and wants to continue to do so. The website and account interface are completely not user friendly and as per the website, it’s going to take more than 72 hours to transfer my service to my new apt.
Without warning or insinuation about what they were going to do, this company turned off and locked our gas after we let them inside. Their motto should be “The only provider in town” because only a monopoly would allow such awful business behavior.
if i could leave 0 stars I would, they have no compassion for customer service. I moved my business and asked to have the services shut off in my old space and I would cal back to have the services applied to my new space. I had to pay …
This is the worst service I have ever received from a gas company. The Customer service department is horridly rude and unhelpful. They belittle your comments and your time. The severity of disrespect in their tone and willingness to solve …
They missed 3 appointments with me! I missed 3 days of work and I still have no service now there telling me the next available date is four days away! Wow! So I have to go another four days with no heat and I’m not even certain they will come!
Gas company claimed to come out 3 times. Working on filing a formal complaint against the company. They do not call when they arrive, and they claimed to have knocked on the door. Its been two weeks that I have been attempting to start gas. Incompetent and ridiculous. A spoke with a George on the phone who was rude.
this by far i think one of the worse, unfortunately the area i live in this only gas company available. i wish i could change to some other gas provider. this company stiff you with high bills that you don’t even understand the amount of …
You guys are terrible. I haven’t had gas since September and they keep finding a reason to not come out and fix YOUR problems. Honestly I’m a changed person. In the past I would have just cut the lock off, no problem. Also if I could sue …
Absolutely horrible!! If you have other options, please go with the other. Unfortunately for me I only have Elizabethtown gas. They came out to change the meter while I wasn’t home and shut the gas off. I had no problem idea my gas was shut …
Jessa and joe were absolutely AMAZING. They did not leave until they found the damaged and fixed the issue right away. We had a terrible experience with Elizabeth town gas prior to them, in with another individual did not care about a gas …
Great market here for an rival gas company because these guys will steal you money. Tried because I am no longer on the premises and they refused even after clearly stating that the shutoff valve is outside the house. Review them, trust me you’ll see the stories. So upset that I did not do that first.
They just shut off my water because the previous tenants in my apartment didn’t pay their bills. They don’t believe that we are new tenants. Now I have to take a cold shower tonight and for who knows how long. We can’t use our stove either. …
Worst service ever encountered! Technicians lie about showing up and calling you. you have no choice but to call back and reschedule and wait 3 days for them to show up. Even though you can prove that the technician lied they still want you you to wait three days. Zero Stars, Zero Stars, Zero Stars!!!
What a garbage company. I’ve called 3 times since I bought my rental property to have the meters moved outside. Each time they say someone will call me in 15 business days regarding the request and it never happens. When I call back, nobody …
This company came out to replace my gas meters in my building and left a beautiful grace bed torn to shreds without replacing or reseeding the area. I will post the photos! This is disgusting what they do to us.
Terrible customer service I ever experienced, I’m an existing customer trying to transfer device for my new address and still forced to leave for the second week without gas with two children at home! They show no effort to help and making me wait on hold for 15 minutes to talk to a supervisor.
This is by far one of the worst companies I could have ever possibly have had to do business with!! They are very rude, unprofessional, lack customer service, the technicians are full of it “there’s lots ogmf individuals that would love to …
Monopolies are very harmful, no other option for gas in the area. On the coldest nights of the year they tell me they refuse to turn on the gas at my place and they’ll switch the gas account to my name whenever they feel like it. They told …
people here try justify them mistakes, stop complaining for something you not did, the company always notify before change the meter , if care less about update you information, that your problem. For the ones not paying the bills , stop leaving like king and start save money, amazon hire with good benefits and opportunities to grow.
i wish there was a rating under one star, but unfortunately there isn’t. They sent out a tech to reconnect service, and he cut it on, then CUT IT OFF when he left without telling us. Supposedly, he had to get to a door in our apartment …
Worse company ever!! Really makes me want to move out of middlesex county. Called to switch my current address to my name since it wasnt turned off and i just needed to switch it over to my name, they said i owed over $1,000 which wAs a lie …
This utility company is the most unorganized of any. Elizabethtown gas will try to bill you after an account has been closed for over 4 months with all payments paid on time to the closure of account. No longer live in their area, no longer use their service. Last bill date November now its April and I get a bill. RIDICULOUS!
Do you hear these customers????? i know you cant satisfy everyone but You need to be a more Compassionate Company. i just hope you reach out to these customers and Helped them It really dishearting when there are negative review for a big Company as yourself
This is the worst company!! If you have an emergency forget it, they would tell you to call Monday through Friday! It’s one of the worse snow storms today and when I called the emergency number to please come over and connect the gas,since …
HORRIBLE CUSTOMER SERVICE!!!
I found out that my account was accessed, by someone other than me, and when I called bout that i was told that i had a final bill. Well, the house was sold …
There is nothing about this company I like. They do not know there ass from their elbow. A simple meter reading from 12-4 window and they never showed. It is now 9:13pm and they still never showed. They said they were on there way about …
As many have said before if zero stars were an option this is what I would give! I have had an account since 2012 with them. They are a monopoly in my area and I have no other option. Not once but TWICE they crossed my meter somehow with my …
Moved to a new home this month. Arranged to have the gas turned on between 12-4pm (4hr window in the middle of the day, had to take a half day of work off – we have a 9month old so it was necessary to have hot water). The tech came at 2pm, …
NO STARS – NO STARS – NO STARS – What a horrible company! I got my income tax and I want to pay my bill early instead of waiting for the automatic payment to go through at the end of the month. They redirect me to a third-party portal — …
We have no heat!!! The meter was placed outside and our radiators are cold. We called customer service and the lady we spoke to was not helpful at all. She insisted our furnace needs to be checked. We had no issues before with our furnace. …
We just moved and had to open a gas account so we opened it with Elizabethtown gas. We called for weeks or more until they finally gave us a date on when they will turn on the gas. However, we waited all day and since we’re on the second …
Horrible! Good thing it was summer when I needed my gas turned on or I would have been 3 weeks without heat in addition to no cooking gas. As requested, I sent the first and last page of my lease and a copy of my valid NJ driver’s license …
They are pretty good. But having no competition leaves them to (optionally) be however they want. 🤔 …
Late and cold Sunday night Feb 21, all my gas went out. I called the emergency number and Jeff responded very quickly to my Colonia address. He solved the problem by replacing my meter and re-lit a my furnace and hot water heater. He was a great guy and very professional! Thank you Jeff!
Customer service, the worst service,EVER,is a frustration, to pay my bill,I has to use,RIA,because, parking area in front or around the office that they have on ,Elizabeth, is a premium. Good luck to all of you, thanks.
We were forced to change our gas meter by Elizabeth town gas. They hired a subcontractor, Skoda Contracting to handle the change out. The contractor must not have had all the necessary parts on the truck so they forced the pipe from the …
Have been trying to validate my account through there website for the past 20 days but it just gets stuck on a loading screen and never lets me continue onto my account dashboard. Customer service gave me all the excuses about “your cookies …
The least helpful customer support ever.
They disconnected us without notice, even though we were on automatic payment …
On two occasions, at two different locations we had called to have service switched and were told that someone had to be present. We were given a 4 hour window in which they would arrive. …
Horrible company. Complete lack of professionalism and consideration for customer’s needs. The only way I’m guessing they remain in business is because they have the monopoly on gas service in this area. The customer service reps don’t …
If it was possible, I would give the company -5 stars. This is the worst company I have ever dealt with in my entire life. I had to set up my auto pay EVERY SINGLE MONTH because it kept just, un-enrolling me, for no reason at all and …
I mean it’s a utility company. Does nothing but take money and offers terrible service cause it can.
The 800 customer service reps are simply unbelievable.
The only i mean only reason i am giving Elizabeth town gas 1star is because the local techs have been helpful one person in particular. …
ZERO star. ZERO star.
This company is a joke.
Unprofessional managers, rude, lack of knowledge and responsibility. …
This site won’t let me post zero stars to I had to give it 1. My gas meter was changed however no one saw the need to tell me. This morning I woke up and found out I had no gas service. I called and was told that they changed the meter …
NO Stars- Everything is difficult in the accounting aspect. I can’t log in. I re created all the properties’ accounts. I’m just very frustrated with the new online system. I have to call every time to link the accounts to 1 email. It really …
They take time to answer your phone call. They never resolved your problem. I paid a bill twice when I called them they never sent the money back to my account. They keep charging me. They are not professional. They don’t deserve a star.
Absolutely horrible experience dealing with this company. Their customer service is a disaster. When trying to shut off service they require an in person meter reading even though my apartment lease ends and I will not have access to the building. If you have any choice in your gas provider, avoid them at all costs.
This company deserves zero stars, negative stars. Hurricane Ida rolled through and our basement flooded. Since we did our research and knew relighting a gas water heater might potentially be dangerous, we called Elizabethtown Gas, our gas …
Thought I had a gas leak… called the emergency number and the person who answered was very professional and took all my info. The field rep/tech responded to my house (Clark) within the time frame given and was courteous and professional. …
If I could post 1 star I would. This company is despicable. We moved out and I cancelled my account, and weeks later we received a bill for an additional week and a half after I had cancelled. I disputed, and they told me that they never …
They use to come and calibrate your oven as a customer service I guess now all there good at is collecting your money this is reductulous
Fraudulent fees, you have to pay a “convenience fee” every time you pay a bill online. Can’t wait to terminate my services with this company.
We want to thank you very much Brian for making sure my family was safe during our gas leak issues. You were very kind and thorough, making sure the leak was corrected and that all the appliances were working safely. Thanks again and you …
This place is ridiculous. Ive been on autopay forever and on top of that they sent me a shutoff notice today with a due date of 15 days ago. This company is a hot mess. How can i be on autopay and the balance doesnt get paid for a few months??? Ridiculous.
Obviously you have no choice but to get this monopoly gas company. When you shut your service stay vigilant as they will find new charges, send you to collections, they are scumbags, every last one of them. Do not shed a tear for that poor call service person, they are trained to dodge and be fraudulent.
Wprse company ever charging customers more than 3 times more than amount of product used in service and delivery fees. Unlike any other utility. When you ask questions or ask what government controls how they do business. They do not …
How do you get a shut off notice saying you have ten days to pay the bill yet the shut off notice is DATED AFTER the date the bill is due. Came home 2 days ago to my gas shut off the day after the SHUT OFF I RECEIVE THE NOTICE that states …