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Terrible service – not true that it opens up to 9 pm. They close at the time they want to, just by changing a piece of paper they tape at the door with the “new schedule”. It’s deceiving.
Worthless crooks…went in cuz my left testicle got swollen and was in pain and they charged me $100 just to say I needed to go to emergency…no urine test, no exam, n refund…save your time nd money in go straight to emergency…
VERY HORRIBLE SERVICE… the nurse practitioner is incredibly rude… the whole time she was talking to me she was belittling me and being so rude .. I didn’t even get seen .. I felt so uncomfortable
The staff in there are as dumb as a door knob and prescribed me with pills i didnt need and made me waste my money, never go to this urgent care unless your looking to waste alot of time and your money
It was a bad day because I had to take my uncle in the morning and my friend in the evening. Great staff and friendly , and they help you right away, I recommend it 100%
The wait was a bit, but the staff was quick and efficient in providing for my needs, and I made sure I gave all pertinent information needed so that they were able to help.
My daughter is 3 year old she got hite by a toothpick and she was crying agian again and at 7:30 pm we went ther and they didn’t take care of her and send as to a place but I have a question what does ergentcare
I had a very good caring doctor and assistant. They did everything possible to help me with my problem. Appreciate the dedication to help me. Thank you.
1st visit was awful, unprofessional, dirty and not a helpful experience, 2nd visit, worse, no help at all, next time I will wait till Mercy Urgent Care is open on Q Street and make the drive. Never again.
Clean, efficient, so helpful. Only waited an hour on independence day weekend and the Secretary even printed off Google maps directions to get to the specialist office across town. Excellent service!
What a wonderful staff, especially Dr Pacassous (sorry if misspelled). Her bedside manner and skills were excellent as she sutured my wife’s cut finger.
Thank you to all the staff this was my second emergency visit in a year but yesterday evening i was in so much pain i could barely walk even hiding how bad a shape i was in and whatever the injection was i am able to walk. Thank you all so much.
Went in for simple t.b.test less than a hour late Urgent care ,refused to read the results but told me it would be ok if I went and had another one done that it would not hurt me I say they don’t care they just want money .
Had to bring my mom to urgent care because of some allergic reaction. Staff was very friendly with my mom they even had a translator for her. We were in and out in no more than 20 min. Thank you.
Great staff very helpful doctor was very good and explained everything nurse assistant was great too highly recommend them was in and out pretty quick had stitches on my inner thigh
The staff is very professional with a friendly way about them (thank you). My time there was short and felt my needs were addressed properly. Good job!
Information about appointments is wrong. They don’t take appointments, first come first served. And they only take 20 a day. I called at 9, they were done for the day. Bring a coat and stand in line I guess.
This place is located in a nice professional building. They are busy but very efficient. The provider i had for my visit was friendly and listen to my complains carefully. It is a bit difficult to find parking space though.
my teenage son was injured and i asked for a note for school and the doctor said i did not needed.Now the school is asking for a dr note and they will not give me one unless I pay for another appointment for 130 dollars.The lady in the front desk is not very nice.
IT LOOKS LIKE THIS CLINIC IS GOING BANKRUPT . THEY HARDLY HAVE ANY DOCTORS TO TAKE CARE OF PATIENTS . IS THIS A PRIVATELY OWNED BUSINESS ? I WILLBE MAKING A FORMAL COMPLAINT TO THE HUMAN RIGHTS DEPARTMENT ON MONDAY .
If you want to get misdiagnosed…go ahead…go here. Dr. Venghiattis has NO clue or bedside manners. Practically screamed my “diagnosis” so everyone could hear. Turns out went to a real doctor, and I was completely fine….all that worry for nothing.
Scheduled online with Solv, which made it quick and easy to check in. The staff was friendly and efficient. Will go back next time I need an Urgent Care.
Worst place ever. Wast of money. She rushed me out. She knew I was a cash paying customer gave me some overpriced anabiotic’s and refuse to change them for some cheaper ones. I believe her name was Wendy. She only wanted to give me …
Worst experience ever. Office was supposed to stay open until 9:00 p.m.. I spoke with someone from the office around 8:00 p.m. and was supposed to get a call right back to find out whether or not the insurance I have would be accepted. I …
urgent care but there is no care to start with. They just want your money. And after everything the doctor tells you to go to the emergency room. Don’t go trust me
Horrible service!! I went in to do a employment physical for a police department I am currently in process with. The lady up front quickly said they wouldn’t be able to help me due to not being able to test me on the physical tasks on the …
Very convenient… however, the staff can be very unprofessional a skinny Asian female who does your vital signs was horrible and treated me like cattle… I am black… that may or may not count… who knows but rude is rude. I wonder if …
The doctor was incredibly personable and nice. He did a wonderful job with my injury in providing care. Our wait was very short and the rest of the staff was kind.
Every time I have been to Elk Grove Urgent Care everyone from the receptionist, the young ladies that take your vitals, and Physicians or PA’s have been Friendly, Professional, Kind and Efficient. They have been great to me and deserve the 5 Stars from me!
I have come here several times over past few years, always had my expectations met. This is not a trauma 1 facility so some peoples criticisms are unjustified. They do an adequate job if your health care needs are more critical, go somewhere else.
They were all very caring, from the check in process to being seen. Wait time was very fast and efficient. During this pandemic they had all safety precautions in place. Over all I go here again with any of my health needs. Thank you.
Worthless , time wasting. I took my mom cuz High BP and her primary care doc won’t be available until Monday. I was afraid she may get hurt attack or stroke if we did not see doctor soon and they charged me $100 just to say I needed see …
they don’t take medi-cal. broke my leg. $400 to be seen and for xrays. came back with my medi-cal card and they say they don’t take it. For my $400 they would not certify my disability for not being able to work due to broken leg either. …
Insurance fraudsters! They billed my insurance and my insurance paid them. I paid my portion too, and now they’ve sent me to collections. I’ve contacted them 4 times to sort it out and they always say they see the insurance payment and will apply it to clear my balance.
I am an old lady & it took me all day to get the strength to get myself ready to go this “SPECIAL URGENT CARE” in Elk Grove, about 5 miles away from my home in South Sac. I arrived at 8:30 P.M. …
I had an extremely pleasant visit to this urgent care. My 5 month old daughter had a bad cough and so I took her in. Practically no wait and everyone we talked to was nice and professional.
They do accept Kaiser insurance or said they were Kaiser affiliated. Waited a reasonable wait time sometimes and they may pick up pace. There’s a Pizza Hut, a ramen place nearby, in case a bit is necessary. We were referred to a Kaiser …
This office is very nice every time until today. I made an appointment online in advance for Covid Test. I came 10 minutes in advance as advised to check in and wait for 1 hour. Finally, I have been informed that The Covid test is not …
Very East to fill out paperwork on my phone. Very fast process to be seen for a blood draw. Small waiting room, but it is only uncomfortable if there are a lot of people. There was no one for the time I made my appointment.
They will charge you over $400 just for an office visit – in other words, just to take a quick look at you when you’ve eaten undercooked pork and not even perform any tests, checks, or treatment but just to tell you to go to the doctor, …
Waited 2 hours just for them to tell us afterward that they couldn’t help us out and that we should probably go see a different doctor. Would’ve been nice to know that before wasting 2 hours there.
This is the dirtiest medical facility I’ve ever visited. I refused service after being taken to an exam room that had dried blood or maybe feces on the floor and exam table. If they are that negligent about the facility itself, don’t hold out hope that they will do what it takes to be clean and safe with your health.
Both my son and I are new to the area. I’ve always had good experiences while there. I’m never in there for longer than an hour. staff is always very friendly and professional. It’s even more convenient because it’s down the street from where I live. Excellent job, Elk Grove Urgent Care.
When I came to this facility I was told by the snippy flippant moron at the front desk that I needed a pre-authorization from my insurance to be seen there. UH – NO. They are the only urgent care in Elk Grove contracted with my insurance …
Sat for 30 minutes in waiting room–not very busty–and then left without being treated because they couldn’t verify insurance. Even after I acknowledged that I would be billed if insurance wouldn’t accept I was still wasn’t brought in. I …
A few weeks ago I went to elk grove urgent care because I had glass that got stuck in my foot and I pulled it out but felt there was more in my foot. They kept saying there wasn’t any but because I wouldn’t let up they gave me an x-ray and …
It was a decent wait time, and the staff was pleasant. My only problem is that I had made an appointment online and when I arrived, I was told the appointments were not honored. Only if one needed a covid test would an appointment be …
I am a health care professional, only visited to get a physical for a new position I was taking. Took 4 hours to get a five minute physical. Will never use this urgent care again, will advise my job to find another provider to use for physicals.
Went there yesterday to get a Covid test. I had extreme symptoms and at the time had 102 fever which I had specifically mentioned on their paper. Yet they made me stand there in my car wait to get the test for more than THREE HOURS. The …
Came in late, 20 minutes prior to closing and they took me in no problem. One quick form and no more than a 5 minute wait to go in. Saw the nurse practitioner & she checked me out, listened to my concerns and subscribed some medication. Nice and easy.
I don’t recommend trusting this location. The staff makes excuses and points fingers for various small mistakes on their part. They’ll tell you different things depending on who you speak to on a given day. Their mistakes cost us two days …
They don’t even deserve 1 star. My first visit was with my son. He had a 102 fever, terrible cough, and was miserable. It was a Friday night so unable to PCP. They said he has the flu, gave him the flu test, test came back negative, they …
Most amazing urgent care I’ve been to. The prices are reasonable, and much less expensive than an ER. Sam, the PA was very understanding, and explained everything in detail. The medical assistant was also very helpful. The wait was also not bad.
This urgent care center is not good when performing the process of COVID-19 testing. We lined up from 7am , they said that they accept 50 a day but unfortunately they said they will accept only 30 this day due to weather conditions, my mom …
One of the best urgent care facilities I have gone to.. my son was very ill and they took great care of him and explained all of the meds that were prescribed. They explained home care and what to do if he becomes worse.
I will return if the need arises
Jenny and Matt and all the staff members here are very helpful and kind. Jenny went above and beyond offering me help over the phone and the woman nurse that I got helped by before seeing Matt was very kind in offering Rx discount cards. Thank you so much for helping me with this terrible poison oak!
I have gone to this facility several times over the years and am always impressed by the kindness I’m greeted with at the front desk, the care by the nurses, and the attentiveness of the doctors and nurse practitioners. I am so thankful to …
Incompetent. Staff were pleasant, but we brought my 94yo grandmother in for a routine blood test & it was a nightmare from beginning to end. She was visiting from out of town and just needed an INR reading for her doctor back home. (This is …
Worst place ever took my son Because he had Caught a cold/fever so the doctor that saw him told me that he had a normal cold she never told me that he had a really bad ear infection next day notice my son was doing NO better at all he …
I used to go here a lot and loved it but I tried calling to see if it was packed and what the wait time looks like SHE RUDELY UNPROFESSIONALLY NO COMMON CURTESY OR RESPECT OR CUSTOMER SERVICE says no then I advised I was told last night the …
Worst urgent care to go to ,making you wait like 3 to 4 hours while there is no one and they are just enjoying their ice-cream and chatting with each other inside. I would understand the wait if it was busy. The rooms were freezing and they made you wait hours
We called to confirm 3 times that they were offering rapid covid tests all day on Fridays. The first time we called, they said to call ahead of time to give them our information so they could provide the test in our vehicle. When we called …
We made an appt for my husband 1/14 @6pm which was not even their last app time for the day. I made tha pot quite earlier in the day, we get to the appt 10 min early and they turned him away saying he can’t be seen because he would have to …
I had been in terrible pain from a dental issue and I was due for extraction in just a couple days. They helped me to get me comfortable and changed my antibiotics that were not working for me. I was up until 3am the night before in so much …
Worst hospital experience I ever had. I went to get a COVID test but they kept saying I wasn’t eligible because my insurance wouldn’t cover me when clearly it did I had to call my insurance provider and she did everything to make sure that …
My honest opinion staff r nice. Took my kids to a dentist there. I wanted my daughter to be on the wrap because I just didn’t feel comfortable with her being sedation. So she was supposedly on calming medicine but she cry the whole. Yes she …
I arrived here after having a horrible experience at Sutter. All the staff from receptionist, med assistant to the doctor were super nice and helpful. They were super kind and understanding. Sometimes, this is all one needs to turn …
Honestly, go anywhere else. I was waiting for a while, no big deal, but I asked at the front if I was next and the receptionist (who was a student), said I was next. I asked if I could take a call, and she said yes. Not 5 minutes later I …
Directly on my insurance through Medicare it says this is an authorized care clinic. They told me they don’t accept my insurance and said it would be out of pocket. Poor training and knowledge on Medicare.
Horrible horrible first we get there for my husband to be seen they told him it would be a two hour wait for him to end up waiting 4 hours THEN! After the dr sees she states that the antibiotics that he needs were going to be sent …
If I could give this place a ZERO @ the moment, I would! I was coming from Sacramento to Elk Grove to be seen. They told me they would see me if I got there @ 8:20pm. Arrived @ 8:25pm to locked doors, and when I said they told me they …
If I could give them zero stars I would they close when they want and the time on the web isn’t accurate. The lady told me if we don’t have a lot of patients we close when we want. Like ma’am are you serious 🧐 …
My experience with EGUC was very mixed but please read all the way through for why I’m ranking them so highly despite my initial difficulties. It seems like Covid and the logistics of how to deal with patients showing some of its symptoms …
Their mantra on their website is “The Doctor Will See You Now” I call B.S. because they turned away my 7 month old who was having a life-threatening allergic reaction. We came here in a hurry at 7:00pm because our baby had a serious rash …
They charged me 140 dollars for about 15 minutes once I got in the door after waiting a long time. Saw the actual doctor about 5 mins she talked so fast I had to concentrate in what she was saying. I though maybe I had strep but Sue didn’t …
I called ahead and asked if there was a long wait and the MA on the phone stated there was only a few people and 2 providers so the wait would not be too long. I ended up waiting over 2 hours to finally see the Dr. not sure what the Drs are doing in the back but it sure isnt seeing pts aka their one job.
If you can avoid this Urgent Care I would at all cost. They are beyond ridiculous! I came in with my 8month old baby, who was having a horrible reaction To an antibiotic he was taking and they would not see us. I waited over an hour to be …
This place has very rude doctors and nurses who mentally bully their patients. This place gets bad, and mean associates from Sierra vista to come taunt you if your a patient undergoing forced psyche treatment. you get treated like an animal …
This place is terrible. I went there at 5:30pm to be seen. I was told there was a 2 hour wait. I ask them if they can give me a call when its time for me to be seen. I call 20 minutes ahead of time exactly 5 times back to back as no one has …
My daughter was not feeling well it was late in the evening and taking her to the ER was not a preferred option during Covid-19. I made an appointment with Elk Grove Urgent Care using my mobile phone. I received an immediate appointment …
This place is a joke not sanitized at There’s no communication between them I’ll wait a 2 hours while the 1st nurse asked my symptoms and I told the symptoms and they say wait outside I waited 2 hours now when I went inside there sent you …
Had sore throat I went to this urgent care. I was told to go outside fill the forms and bring it to the other side of the door. I filled the forms went to the other side of the door knocked the door no one answered. The weather was around …
Fantastic service as always. Very fair with wait times and keeping waiting patients in order. I had a very painful accident, as was unable to produce insurance information. The staff ran payment before services were rendered, and got me the …
After reading the reviews I was hesitant to come here but had no other option. I called ahead to see if they accepted my insurance, the gal who answered was very polite, I would even say Friendly-sounding. …
This place is so unprofessional. Took my son here yesterday cause he has been coughing and throwing up. As we are waitinc in the waiting room they said it is a 2hr wait n they began turning people away cause they got so busy but the front …
I came here to get a sports physical and the wait wasn’t very long cause the room wasn’t packed. The doctor seemed to actually care about me compared to the ones at Kaiser.
I took my sister here as she was asked by her job to go to this place after her wrist got burnt at work. The female receptionist was rude and just said they can’t process the request to have her checked. She didn’t explain why, and gave a …
This place is the worst and most unprofessional urgent care I’ve ever had the displeasure of visiting. They lost my lab samples and kept saying they found it, then lost it again. The front desk receptionist and office manager Beverly tried …
Website has them closing at 830. Open sign still on. At 817, turned away, “not taking new patience this late” turn your Open sign off or change your website hours. I’m sure a formal complaint to through the state medical board will get your attention…..
This place is very unprofessional. Waited for one and half hour on the waiting room and over 30 minutes in the doctor’s examination room to show up. Finally prescribed a medication that was restricted countrywide a year ago and an over the counter syrup. I am unsatisfied the way they work and treat customers.
This place is by far the most unorganized urgent care I have been to. Unnecessary wait time because of a unorganized chain. If possible do not go to this urgent care go somewhere else! You will regret it
Very rude FNP Virk. Not at all professional I guess he got his license from ghetto university. His behavior was ghetto. He was rushing . When I request to speak to his supervisor or manager the MA or receptionist at the desk told me she was his supervisor.I knew right away she was lying. Never ever going back to this place.
I check in here today at 1:39 pm and they call my name after a 1-hour wait they check my pulse and put me in a room where I waited for 2 hours.I asked the staff 3 times how long I need to wait but they keep telling me soon. As I was waiting …
This is literally the absolute WORSE urgent care on earth. They literally tried to force my EIGHT YEAR OLD to get a COVID TEST. She hasemtal health issues and has already gotten one before. She is TERRIFIED of it. I am not going to just let …
Day before Thanksgiving my kiddo got a double ear infection and they squeezed us in about 30 min prior to closing after Sutter Urgent Care had shut us down minutes away with the same closing time. The staff was super helpful, considerate, …
Its unfortunate that reviews are not useful with an urgent care facility. Majority of their clients are only walking in the door because they can’t get in to see a dr who cares. …
Takes an insanely long time to be seen here. If this location is that understaffed then it shouldn’t be open. I’ve been seen faster going to an ER at a hospital compared to the long wait at this place. They must have one doctor and one …
My daughter went in June of this year with a very bad sore throat. At home covid test came back negative but she was in a lot of pain. She went into the front office space and they took her information. There they told her it would be a 2-3 …
This urgent care is awful. After spending half a day in there with my son, they prescribed over the counter cough medicine. He’s been coughing for two weeks and can’t hear out of one ear. Then when we get to the pharmacy to pick up that …
Awful care by doctor. My husband went there and waited 1 1/2 for a sliver in his hand. The doctor who saw him looked at it and said there is nothing in there. You could feel something in there and it hurt. They next day it was all red and …
Doctor’s always in a rush and just prescribes you any medication without knowing exactly the cause.
Charge more money
Very nice staff.
I was waiting for 40 min.
Everyone was fantastic and fast !!!
Wait times are ridiculous.
Patient rooms were dirty.
Disgusting attitudes
Great way to avoid the Emergency Room!
Excellent, clean and the people that work there are friendly,
Very bad doctor and staff…🥵🥵🥵 …
This place has been fantastic to me. I highly recommend anyone to go here.
Rude front office people who dont want to get up and “look” for the notes in a chart.
Sent child from faculty without brace becuase out…. for us to have to run around and try to find one to buy.
To slower, don’t waste your time, go other places??
Staff members are very friendly, it might take up time but let’s face it we are not the only ones that need help.
Brought my husband here once, they got him right in and right to the hospital. Great job!
They didn’t stay open until 9:00 p.m.
Why do they advertise for Covid testing and then say they are no longer testing.
This place has very rude doctors and nurses
Awesome place, i always Go here for any little problem i have and they take no longer then 30 mins and staff is super friendly
Waiting 3 hours just to be seen I won’t come here again and the staff are not too friendly
Wonderful staff, excellent wait times and in just the right information! Only place I’ll head to from now on when I need to!
A great place to waste half of a day waiting for them to tell you there’s nothing they can do after they take your money.
Terrible service – not true that it opens up to 9 pm. They close at the time they want to, just by changing a piece of paper they tape at the door with the “new schedule”. It’s deceiving.
Worthless crooks…went in cuz my left testicle got swollen and was in pain and they charged me $100 just to say I needed to go to emergency…no urine test, no exam, n refund…save your time nd money in go straight to emergency…
Awesome urgent care they really seemed to care about my sons treatment and got us seen right away.
Almost 3½ hours waiting and still haven’t been seen worst urgent care
VERY HORRIBLE SERVICE… the nurse practitioner is incredibly rude… the whole time she was talking to me she was belittling me and being so rude .. I didn’t even get seen .. I felt so uncomfortable
The staff in there are as dumb as a door knob and prescribed me with pills i didnt need and made me waste my money, never go to this urgent care unless your looking to waste alot of time and your money
The staff were kind, service was fast and the medical personnel really listened. Great experience overall!
It was a bad day because I had to take my uncle in the morning and my friend in the evening. Great staff and friendly , and they help you right away, I recommend it 100%
The clinic was clean, staff was helpful and the Dr. was able to see me fast! Will only use this location for Urgent Care!
The wait was a bit, but the staff was quick and efficient in providing for my needs, and I made sure I gave all pertinent information needed so that they were able to help.
They made me feel important and the Team at urgent care listened to my issues.
Locked the doors 30 minutes before they were closed because “ we have seen all the patients today”. They are a walk in clinic!!
My daughter is 3 year old she got hite by a toothpick and she was crying agian again and at 7:30 pm we went ther and they didn’t take care of her and send as to a place but I have a question what does ergentcare
I love the professionalism at this facility. Staff is awesome! MD Brown is superb! Her bedside manner is amazing!!!!
I had a very good caring doctor and assistant. They did everything possible to help me with my problem. Appreciate the dedication to help me. Thank you.
The facility is spacious and the providers are friendly and address our concerns. It took our insurance and we were in and out within 30 minutes
1st visit was awful, unprofessional, dirty and not a helpful experience, 2nd visit, worse, no help at all, next time I will wait till Mercy Urgent Care is open on Q Street and make the drive. Never again.
Meh, it’s urgent care. It’s convenient, generally insurance friendly, and can be unpredictable, from wait times to services provided.
Clean, efficient, so helpful. Only waited an hour on independence day weekend and the Secretary even printed off Google maps directions to get to the specialist office across town. Excellent service!
What a wonderful staff, especially Dr Pacassous (sorry if misspelled). Her bedside manner and skills were excellent as she sutured my wife’s cut finger.
Thank you to all the staff this was my second emergency visit in a year but yesterday evening i was in so much pain i could barely walk even hiding how bad a shape i was in and whatever the injection was i am able to walk. Thank you all so much.
I will do that again! So much better than the ER! In and out much quicker! I was treated kindly, by all that helped me!
Went in for simple t.b.test less than a hour late Urgent care ,refused to read the results but told me it would be ok if I went and had another one done that it would not hurt me I say they don’t care they just want money .
Had to bring my mom to urgent care because of some allergic reaction. Staff was very friendly with my mom they even had a translator for her. We were in and out in no more than 20 min. Thank you.
Took my brother from out of town here. He ran out of meds. Staff was great. It was quick and painless. Glad I chose this place.
Great staff very helpful doctor was very good and explained everything nurse assistant was great too highly recommend them was in and out pretty quick had stitches on my inner thigh
The Nures and the doctor were so kind, patient and thorough I didn’t feel rushed or dismissed and I thanked them for the good bedside manner.
Rude and unorganized. Took my COVID test. They had my results for two days without notice and I had to miss more work than necessary.
The staff is very professional with a friendly way about them (thank you). My time there was short and felt my needs were addressed properly. Good job!
Information about appointments is wrong. They don’t take appointments, first come first served. And they only take 20 a day. I called at 9, they were done for the day. Bring a coat and stand in line I guess.
This place is located in a nice professional building. They are busy but very efficient. The provider i had for my visit was friendly and listen to my complains carefully. It is a bit difficult to find parking space though.
my teenage son was injured and i asked for a note for school and the doctor said i did not needed.Now the school is asking for a dr note and they will not give me one unless I pay for another appointment for 130 dollars.The lady in the front desk is not very nice.
IT LOOKS LIKE THIS CLINIC IS GOING BANKRUPT . THEY HARDLY HAVE ANY DOCTORS TO TAKE CARE OF PATIENTS . IS THIS A PRIVATELY OWNED BUSINESS ? I WILLBE MAKING A FORMAL COMPLAINT TO THE HUMAN RIGHTS DEPARTMENT ON MONDAY .
Front office staff is awful. Awful. Never seen more unwelcoming or unfriendly staff in a medical office. Makes me not want to go inside.
If you want to get misdiagnosed…go ahead…go here. Dr. Venghiattis has NO clue or bedside manners. Practically screamed my “diagnosis” so everyone could hear. Turns out went to a real doctor, and I was completely fine….all that worry for nothing.
Scheduled online with Solv, which made it quick and easy to check in. The staff was friendly and efficient. Will go back next time I need an Urgent Care.
Worst place ever. Wast of money. She rushed me out. She knew I was a cash paying customer gave me some overpriced anabiotic’s and refuse to change them for some cheaper ones. I believe her name was Wendy. She only wanted to give me …
Worst experience ever. Office was supposed to stay open until 9:00 p.m.. I spoke with someone from the office around 8:00 p.m. and was supposed to get a call right back to find out whether or not the insurance I have would be accepted. I …
I usually wouldn’t wish ill on anyone, but I hope this place goes out of business. Absolutely no care for their patients.
urgent care but there is no care to start with. They just want your money. And after everything the doctor tells you to go to the emergency room. Don’t go trust me
Horrible service!! I went in to do a employment physical for a police department I am currently in process with. The lady up front quickly said they wouldn’t be able to help me due to not being able to test me on the physical tasks on the …
Very convenient… however, the staff can be very unprofessional a skinny Asian female who does your vital signs was horrible and treated me like cattle… I am black… that may or may not count… who knows but rude is rude. I wonder if …
The doctor was incredibly personable and nice. He did a wonderful job with my injury in providing care. Our wait was very short and the rest of the staff was kind.
Every time I have been to Elk Grove Urgent Care everyone from the receptionist, the young ladies that take your vitals, and Physicians or PA’s have been Friendly, Professional, Kind and Efficient. They have been great to me and deserve the 5 Stars from me!
I have come here several times over past few years, always had my expectations met. This is not a trauma 1 facility so some peoples criticisms are unjustified. They do an adequate job if your health care needs are more critical, go somewhere else.
I have gone to this place before and had a good experience.
This time I went for the same problem.
It was AWFUL. …
They were all very caring, from the check in process to being seen. Wait time was very fast and efficient. During this pandemic they had all safety precautions in place. Over all I go here again with any of my health needs. Thank you.
Worthless , time wasting. I took my mom cuz High BP and her primary care doc won’t be available until Monday. I was afraid she may get hurt attack or stroke if we did not see doctor soon and they charged me $100 just to say I needed see …
they don’t take medi-cal. broke my leg. $400 to be seen and for xrays. came back with my medi-cal card and they say they don’t take it. For my $400 they would not certify my disability for not being able to work due to broken leg either. …
HORRIBLE service they laughed as my son and I walked away from the appointment.
Insurance fraudsters! They billed my insurance and my insurance paid them. I paid my portion too, and now they’ve sent me to collections. I’ve contacted them 4 times to sort it out and they always say they see the insurance payment and will apply it to clear my balance.
I am an old lady & it took me all day to get the strength to get myself ready to go this “SPECIAL URGENT CARE” in Elk Grove, about 5 miles away from my home in South Sac. I arrived at 8:30 P.M. …
Jesus Christian they are un friendly there and incompetent. Sent me to ER for an additional 5 hours. -_-
I had an extremely pleasant visit to this urgent care. My 5 month old daughter had a bad cough and so I took her in. Practically no wait and everyone we talked to was nice and professional.
They do accept Kaiser insurance or said they were Kaiser affiliated. Waited a reasonable wait time sometimes and they may pick up pace. There’s a Pizza Hut, a ramen place nearby, in case a bit is necessary. We were referred to a Kaiser …
This office is very nice every time until today. I made an appointment online in advance for Covid Test. I came 10 minutes in advance as advised to check in and wait for 1 hour. Finally, I have been informed that The Covid test is not …
Very East to fill out paperwork on my phone. Very fast process to be seen for a blood draw. Small waiting room, but it is only uncomfortable if there are a lot of people. There was no one for the time I made my appointment.
I booked an appointment to be tested for Covid-19
Like indicated on website.
To my surprise I get here and they reject my visit, …
They will charge you over $400 just for an office visit – in other words, just to take a quick look at you when you’ve eaten undercooked pork and not even perform any tests, checks, or treatment but just to tell you to go to the doctor, …
Waited 2 hours just for them to tell us afterward that they couldn’t help us out and that we should probably go see a different doctor. Would’ve been nice to know that before wasting 2 hours there.
Went in to get a laceration stitched. She told me the sutures would dissolve and to wait. They didn’t and I cut them out myself. …
This is the dirtiest medical facility I’ve ever visited. I refused service after being taken to an exam room that had dried blood or maybe feces on the floor and exam table. If they are that negligent about the facility itself, don’t hold out hope that they will do what it takes to be clean and safe with your health.
Both my son and I are new to the area. I’ve always had good experiences while there. I’m never in there for longer than an hour. staff is always very friendly and professional. It’s even more convenient because it’s down the street from where I live. Excellent job, Elk Grove Urgent Care.
This place is terrible I will never ever come back.
Unprofessional and disrespectful.
When I came to this facility I was told by the snippy flippant moron at the front desk that I needed a pre-authorization from my insurance to be seen there. UH – NO. They are the only urgent care in Elk Grove contracted with my insurance …
Sat for 30 minutes in waiting room–not very busty–and then left without being treated because they couldn’t verify insurance. Even after I acknowledged that I would be billed if insurance wouldn’t accept I was still wasn’t brought in. I …
A few weeks ago I went to elk grove urgent care because I had glass that got stuck in my foot and I pulled it out but felt there was more in my foot. They kept saying there wasn’t any but because I wouldn’t let up they gave me an x-ray and …
Horrible long waiting time, after 3 hours my daughter was called . Terrible.
It was a decent wait time, and the staff was pleasant. My only problem is that I had made an appointment online and when I arrived, I was told the appointments were not honored. Only if one needed a covid test would an appointment be …
I am a health care professional, only visited to get a physical for a new position I was taking. Took 4 hours to get a five minute physical. Will never use this urgent care again, will advise my job to find another provider to use for physicals.
Went there yesterday to get a Covid test. I had extreme symptoms and at the time had 102 fever which I had specifically mentioned on their paper. Yet they made me stand there in my car wait to get the test for more than THREE HOURS. The …
Came in late, 20 minutes prior to closing and they took me in no problem. One quick form and no more than a 5 minute wait to go in. Saw the nurse practitioner & she checked me out, listened to my concerns and subscribed some medication. Nice and easy.
I don’t recommend trusting this location. The staff makes excuses and points fingers for various small mistakes on their part. They’ll tell you different things depending on who you speak to on a given day. Their mistakes cost us two days …
They don’t even deserve 1 star. My first visit was with my son. He had a 102 fever, terrible cough, and was miserable. It was a Friday night so unable to PCP. They said he has the flu, gave him the flu test, test came back negative, they …
Worst ever. Receptionist is a B. Super rude. Het a new job of you hate your Job…
Most amazing urgent care I’ve been to. The prices are reasonable, and much less expensive than an ER. Sam, the PA was very understanding, and explained everything in detail. The medical assistant was also very helpful. The wait was also not bad.
This urgent care center is not good when performing the process of COVID-19 testing. We lined up from 7am , they said that they accept 50 a day but unfortunately they said they will accept only 30 this day due to weather conditions, my mom …
One of the best urgent care facilities I have gone to.. my son was very ill and they took great care of him and explained all of the meds that were prescribed. They explained home care and what to do if he becomes worse.
I will return if the need arises
Jenny and Matt and all the staff members here are very helpful and kind. Jenny went above and beyond offering me help over the phone and the woman nurse that I got helped by before seeing Matt was very kind in offering Rx discount cards. Thank you so much for helping me with this terrible poison oak!
This clinic is undeserving of even 1 star. Stay away if you know what’s good for your credit, money, time and children!!!! Worst service ever. …
I have gone to this facility several times over the years and am always impressed by the kindness I’m greeted with at the front desk, the care by the nurses, and the attentiveness of the doctors and nurse practitioners. I am so thankful to …
They close at 9 pm and we got there at 8:27 pm they we don’t want to see anymore patients.
Worst urgent care ever! Closes beyond 30 minutes before closing. No compassion whatsoever! Do not waste your time. Wish I can give negative stars
Incompetent. Staff were pleasant, but we brought my 94yo grandmother in for a routine blood test & it was a nightmare from beginning to end. She was visiting from out of town and just needed an INR reading for her doctor back home. (This is …
Worst place ever took my son Because he had Caught a cold/fever so the doctor that saw him told me that he had a normal cold she never told me that he had a really bad ear infection next day notice my son was doing NO better at all he …
I used to go here a lot and loved it but I tried calling to see if it was packed and what the wait time looks like SHE RUDELY UNPROFESSIONALLY NO COMMON CURTESY OR RESPECT OR CUSTOMER SERVICE says no then I advised I was told last night the …
Very poor management, waiting for 4 hours and still no dr, please avoid coming here. It’s urgent cheaters not urgent care.
Worst urgent care to go to ,making you wait like 3 to 4 hours while there is no one and they are just enjoying their ice-cream and chatting with each other inside. I would understand the wait if it was busy. The rooms were freezing and they made you wait hours
We called to confirm 3 times that they were offering rapid covid tests all day on Fridays. The first time we called, they said to call ahead of time to give them our information so they could provide the test in our vehicle. When we called …
We made an appt for my husband 1/14 @6pm which was not even their last app time for the day. I made tha pot quite earlier in the day, we get to the appt 10 min early and they turned him away saying he can’t be seen because he would have to …
I had been in terrible pain from a dental issue and I was due for extraction in just a couple days. They helped me to get me comfortable and changed my antibiotics that were not working for me. I was up until 3am the night before in so much …
Worst hospital experience I ever had. I went to get a COVID test but they kept saying I wasn’t eligible because my insurance wouldn’t cover me when clearly it did I had to call my insurance provider and she did everything to make sure that …
My honest opinion staff r nice. Took my kids to a dentist there. I wanted my daughter to be on the wrap because I just didn’t feel comfortable with her being sedation. So she was supposedly on calming medicine but she cry the whole. Yes she …
I arrived here after having a horrible experience at Sutter. All the staff from receptionist, med assistant to the doctor were super nice and helpful. They were super kind and understanding. Sometimes, this is all one needs to turn …
Honestly, go anywhere else. I was waiting for a while, no big deal, but I asked at the front if I was next and the receptionist (who was a student), said I was next. I asked if I could take a call, and she said yes. Not 5 minutes later I …
Directly on my insurance through Medicare it says this is an authorized care clinic. They told me they don’t accept my insurance and said it would be out of pocket. Poor training and knowledge on Medicare.
Horrible horrible first we get there for my husband to be seen they told him it would be a two hour wait for him to end up waiting 4 hours THEN! After the dr sees she states that the antibiotics that he needs were going to be sent …
If I could give this place a ZERO @ the moment, I would! I was coming from Sacramento to Elk Grove to be seen. They told me they would see me if I got there @ 8:20pm. Arrived @ 8:25pm to locked doors, and when I said they told me they …
If I could give them zero stars I would they close when they want and the time on the web isn’t accurate. The lady told me if we don’t have a lot of patients we close when we want. Like ma’am are you serious 🧐 …
The practice closes at 9pm. I arrived at 8pm . I was turned away. If it closes at 8pm just say it to save time for patients. Non-caring.
My experience with EGUC was very mixed but please read all the way through for why I’m ranking them so highly despite my initial difficulties. It seems like Covid and the logistics of how to deal with patients showing some of its symptoms …
Was refused care for not making an appointment to go to urgent care… save yourself the time and go else where these people are not normal.
Their mantra on their website is “The Doctor Will See You Now” I call B.S. because they turned away my 7 month old who was having a life-threatening allergic reaction. We came here in a hurry at 7:00pm because our baby had a serious rash …
They charged me 140 dollars for about 15 minutes once I got in the door after waiting a long time. Saw the actual doctor about 5 mins she talked so fast I had to concentrate in what she was saying. I though maybe I had strep but Sue didn’t …
I called ahead and asked if there was a long wait and the MA on the phone stated there was only a few people and 2 providers so the wait would not be too long. I ended up waiting over 2 hours to finally see the Dr. not sure what the Drs are doing in the back but it sure isnt seeing pts aka their one job.
If you can avoid this Urgent Care I would at all cost. They are beyond ridiculous! I came in with my 8month old baby, who was having a horrible reaction To an antibiotic he was taking and they would not see us. I waited over an hour to be …
This place has very rude doctors and nurses who mentally bully their patients. This place gets bad, and mean associates from Sierra vista to come taunt you if your a patient undergoing forced psyche treatment. you get treated like an animal …
This place is terrible. I went there at 5:30pm to be seen. I was told there was a 2 hour wait. I ask them if they can give me a call when its time for me to be seen. I call 20 minutes ahead of time exactly 5 times back to back as no one has …
My daughter was not feeling well it was late in the evening and taking her to the ER was not a preferred option during Covid-19. I made an appointment with Elk Grove Urgent Care using my mobile phone. I received an immediate appointment …
This place is a joke not sanitized at There’s no communication between them I’ll wait a 2 hours while the 1st nurse asked my symptoms and I told the symptoms and they say wait outside I waited 2 hours now when I went inside there sent you …
Had sore throat I went to this urgent care. I was told to go outside fill the forms and bring it to the other side of the door. I filled the forms went to the other side of the door knocked the door no one answered. The weather was around …
Fantastic service as always. Very fair with wait times and keeping waiting patients in order. I had a very painful accident, as was unable to produce insurance information. The staff ran payment before services were rendered, and got me the …
After reading the reviews I was hesitant to come here but had no other option. I called ahead to see if they accepted my insurance, the gal who answered was very polite, I would even say Friendly-sounding. …
This place is so unprofessional. Took my son here yesterday cause he has been coughing and throwing up. As we are waitinc in the waiting room they said it is a 2hr wait n they began turning people away cause they got so busy but the front …
I came here to get a sports physical and the wait wasn’t very long cause the room wasn’t packed. The doctor seemed to actually care about me compared to the ones at Kaiser.
I took my sister here as she was asked by her job to go to this place after her wrist got burnt at work. The female receptionist was rude and just said they can’t process the request to have her checked. She didn’t explain why, and gave a …
This place is the worst and most unprofessional urgent care I’ve ever had the displeasure of visiting. They lost my lab samples and kept saying they found it, then lost it again. The front desk receptionist and office manager Beverly tried …
Website has them closing at 830. Open sign still on. At 817, turned away, “not taking new patience this late” turn your Open sign off or change your website hours. I’m sure a formal complaint to through the state medical board will get your attention…..
This place is very unprofessional. Waited for one and half hour on the waiting room and over 30 minutes in the doctor’s examination room to show up. Finally prescribed a medication that was restricted countrywide a year ago and an over the counter syrup. I am unsatisfied the way they work and treat customers.
This place is by far the most unorganized urgent care I have been to. Unnecessary wait time because of a unorganized chain. If possible do not go to this urgent care go somewhere else! You will regret it
Very rude FNP Virk. Not at all professional I guess he got his license from ghetto university. His behavior was ghetto. He was rushing . When I request to speak to his supervisor or manager the MA or receptionist at the desk told me she was his supervisor.I knew right away she was lying. Never ever going back to this place.
I check in here today at 1:39 pm and they call my name after a 1-hour wait they check my pulse and put me in a room where I waited for 2 hours.I asked the staff 3 times how long I need to wait but they keep telling me soon. As I was waiting …
This is literally the absolute WORSE urgent care on earth. They literally tried to force my EIGHT YEAR OLD to get a COVID TEST. She hasemtal health issues and has already gotten one before. She is TERRIFIED of it. I am not going to just let …
Day before Thanksgiving my kiddo got a double ear infection and they squeezed us in about 30 min prior to closing after Sutter Urgent Care had shut us down minutes away with the same closing time. The staff was super helpful, considerate, …
Its unfortunate that reviews are not useful with an urgent care facility. Majority of their clients are only walking in the door because they can’t get in to see a dr who cares. …
Takes an insanely long time to be seen here. If this location is that understaffed then it shouldn’t be open. I’ve been seen faster going to an ER at a hospital compared to the long wait at this place. They must have one doctor and one …
My daughter went in June of this year with a very bad sore throat. At home covid test came back negative but she was in a lot of pain. She went into the front office space and they took her information. There they told her it would be a 2-3 …
This urgent care is awful. After spending half a day in there with my son, they prescribed over the counter cough medicine. He’s been coughing for two weeks and can’t hear out of one ear. Then when we get to the pharmacy to pick up that …
Awful care by doctor. My husband went there and waited 1 1/2 for a sliver in his hand. The doctor who saw him looked at it and said there is nothing in there. You could feel something in there and it hurt. They next day it was all red and …