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Read More| Friday | 8:30AM to 4:30PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8:30AM to 4:30PM |
| Tuesday | 8:30AM to 4:30PM |
| Wednesday | 8:30AM to 4:30PM |
| Thursday | 8:30AM to 4:30PM |
125B E High St, Elkton, MD 21921
Easy access.
Expensive
Good and easy to work with
Terrible. Can never reach anyone.
Can’t get any at the office lets see what the future holds
They are fair and will help keep your service on. By budget billing or other recommendations.
Really disappointed with the quality of their customer service
Absolutely the worst customer service experience of my life. System is appearantly down
I can not use my new account on their website, and there is still no support.
There is no reason why calling to start service should keep you on hold for almost 2 hours. I’m actually still on hold while typing this.
I place service in my name on dec17,2021 they still have the gas in my landlord name now I’m facing eviction
This company is horrible! Called to initiate service and the wait for it to be turned on is 10 days! I have small children and 79 year old grand mother who lives with us! Elkton is not that big of a city that you can have service turned on with in a few days!
A year or 2 ago this company was handed over to another parent company. There were promises of customers receiving what was to be $50 credit of some sort. Smile cause you did get it and frown cause they charged you $50 higher on a summer …
This wouldn’t allow me to post without give at least one star but this company deserves NO STARS….rude, rude, rude, unprofessional, unorganized….no accountability, noooooo apologies, just terrible. I’ve never dealt with the local office …
Extremely dissapointed with this company already. They sent the gas bill to the WRONG address, we called to tell them their mistake, they sent it AGAIN to the WRONG address, claimed we never called and shut the gas off. The bill that was …
We moved into an apartment this summer and setup an account with Elkton gas. Well they forgot to turn on the gas and are now telling us it will be 3 weeks till they can get a service guy available to come out. So now we’re stuck with no heat for another 3 weeks.
Connecting to Elkton Gas was easy BUT after the last couple years, I cannot talk to Elkton Gas. I get an 866 number. Then, their website charges $2.95 to pay online (yes, that is true). When you go to the office, the DOORS ARE LOCKED and …
Worst experience ever with a utility company. Am former military so I have dealt with quite a few. Has been 9 days and counting and still have not had gas turned on. They give you a lot of talk but that’s all. Good that Chesapeake utilities is taking over. Have had them in the past. Let’s hope for better service.
I wish i could give lower, I honestly do. I had a hard enough time setting up my account to pay the first time. Now month 2 it tells me my account doesnt exist, tells me my passwords wrong, they cant verify i ever had an account created and …
They’re terrible, because they can be. No other company to choose from. They turned off my gas, in the middle of winter, with no warning. And on a Friday night, so calling them was impossible until Monday when they reopened. Then when you …
This has to be one of the worst customer service experiences of my life. It is unbelievable that I have to wait by the phone for hours to grab a call back. I’ve been trying for 2 days now. I guess when there is one company delivering gas to the area, they can do what ever they want.
I have never had a company make it so difficult to pay a bill. I am literally trying to give you money and you won’t let me. Every month is a new excruciating process.
I have been trying for weeks to call them and get my Gas heat turned on. They quote us an hour wait time but I have been on hold for 2-3 hrs with no response. I’ve tried their website, no response. All I want to do is become a paying …
worst customer service ever , i created an account , had a start date and made the online payment as requested, while on the line i gave the CSR my confirmation number , they never activated my gas and my complex has been receiving the bill …
I’m giving two stars because the customer service rep was actually very polite and very helpful.
But let me tell you.. I was on edge and extremely anxious because getting ahold …
We tried to have them come out to turn on gas at a property we purchased and they charged us $30 to come out same day to come out. Otherwise, we would have to wait another day to get heat and hot water in the home. They provided a 4 hour …