EVMWD’s mission is to work with customers to provide knowledge, programs and incentives to achieve water savings not only for customers but for all of Southern California.Through local events, educational training, rebates and awareness-building campaigns, EVMWD aims to collaborate with the communities it serves to secure our most precious resource. EVMWD’s water conservation programs range from the unique free water saving devices and landscape classes- to the regular offerings, such as home water-wise improvement rebates and free water efficiency evaluations.Water Conservation is the single most important tool EVMWD customers can take advantage of to control their water bills.
| Friday | Open 24 hours |
| Saturday | Open 24 hours |
| Sunday | Open 24 hours |
| Monday | Open 24 hours |
| Tuesday | Open 24 hours |
| Wednesday | Open 24 hours |
| Thursday | Open 24 hours |
31315 Chaney St, Lake Elsinore, CA 92530
(Translated by Google) My experience has been good because they always serve you even though sometimes there is no one who speaks Spanish. …
Communication from the start has been basically non-existent. So I have to call in, each time I do, the rep rushes through everything they’re talking about and doesn’t actually let you (the caller) ask any questions or make sure things are …
Expensive 😒 …
Highly overpriced
The dirtiest water ever
Worst customer service wait ever,
Great staff members. Very helpful. Very considerate.
Very helpful and polite.
Very helpful on giving me information on water lines on to my property very respectful as well.
A one star is too high of a rating, the worst customer service ever!!!! If I had water company options this place would not be a choice at all!!!!
Only been with these people for about 6 months and I already regret it. Please save yourself the frustration of the experience. Unprofessionalism at it’s finest…
I wish if google has less than one star to rate people like this company , so expensive and I still don’t know how the hell they calculate the usage if I was out of the country more than a month and the bill still increasing !!!! And when you call them they never have an answer just sorry !
Their prices are unfair and inaccurate. Just feels like a ripoff.
I went into the office to start service and the staff were very helpful. I was in and out within 10 minutes very grateful to the Lake Elsinore Water District.
Good educational seminars. Volunteers and staff are old school, but informative and helpful. Decent deals on sale of hardware
Been in my new house less than 20 days, tries to set up a new payment plan which I thought had worked and they turned off our water without notice.
Charges are not acceptable, I tried too many things ( not using the sprinklers, no water use for more than 2 weeks which I was out from the house for a trip ) and the funny things bill still goes up , I don’t know how they calculate it , but this pissed me off for real and nobody helps
They are great, always answer the phone, and totally reasonable.
You call customer service and try to pay your bill or set up automatic withdrawal only to have them tell you “go online and do it cause we can’t help you” Overpaid good for nothing city workers.
Called to get a water useage variance to refill my pool. Representative was very helpful and courteous.
A courtesy call would’ve been nice instead of the outrageous bill due to an unknown water leak.
This is just another horribly ran company that is all about the money. Our bills continue to rise while the big wigs make 6 figures on our dime. This company needs a serious overhaul. ..
$535 bill for water that surrounds the whole California. The most expensive water bill in my lifetime. Los Angeles is way more cheaper than this.
This is the worst customer service ever
$7.00 of actual water use…$68.00 total bill..One person household, No grass, no trees, terrible water pressure..Keep up the great service and valve to your customers!!!
These people are terrible, the customer service is horrible. On a second note The EVMWD has made 2 mistakes on our account on their end that they have admitted and we are stuck paying the charges. The mistakes they think they can just add on this is $4000 in mistakes in two years.
Biggest monopoly in the county. These nazis charge me over $100 a month for a vacation home that sits empty with a drip system on a cactus garden that’s shut off! Single and live alone. I don’t even use the sewer cause I’m remodeling. How …
Very expensive! ..on vacation for 10 days and my water bill was even more then the month before?! There is Never a time when I walk in there and someone is complaining about there bill being so much.. unhappy costumer and there’s nothing they can do, you have to over pay what they say it is 🙁
These guys are crooks, I just bought a house and didnt touch sprinkler system settings, left them the way they were set. I got a bill for $191. Two different penalties adding up to $65. Tried to discuss it with them to no avail.
WORST customer service.
Called about water quality concerns at 9:26 am. I was told I would get a call …
LAKE ELSINORE VALLEY MUNICIPAL WATER DISTRICT / EVMWD
ARE COMPLETE AND UTTER HEARTLESS SAVAGES!!!!!
If there is ANY other options for water in lake Elsinore I Will take it …
Absolutely HORRIBLE customer service! ZERO stars and effort by the customer service dept. Thanks for not taking my payment because of an ID from 15 YEARS ago from another state that I can’not remember!! SO HAPPY I don’t have to use there awful service anymore!
Wow, I’m surprised to see this place catch as much s$#% as is on here. I had a water issue that was my fault and they’ve been super kind and supportive in customer service. I’ve called many times while getting my issue resolved and never had a bad experience with any of the reps. Thank you, sincerely.
I WISH WE HAD ANOTHER WATER CO FOR WHERE I LIVE. THIS WOULD NOT BE MY CHOICE. THE WATER QUALITY IS HORRIBLE. I SENT A TEST KIT AND GOT THE RESULTS BACK BELOW. THE RESULTS DON’T SURPRISE ME AT ALL. THE COROSION AND RINGS IN MY TOILETS ARE REDICULOUS AND I CLEAN THEM CONSTANTLY!!!!
Online payment portal has been down for the last 3 months whenever I try to pay my bill and now, I find that my online account has been “disabled”. I call in and they tell me I have to pay it online at which point I explain that I can’t. …