One call for all your heating and cooling and fuel delivery needs. One familiar, dependable, full service company to keep an eye on everything. We’ve been locally owned and operated for nearly 100 years. And, because we’re service focused, you talk to people not machines.
| Friday | 7:30AM to 4:30PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 7:30AM to 4:30PM |
| Tuesday | 7:30AM to 4:30PM |
| Wednesday | 7:30AM to 4:30PM |
| Thursday | 7:30AM to 4:30PM |
542 E Michigan Ave, Kalamazoo, MI 49007
Great customer service!
Very nice people and did a very good job
Love this company. They will never fail to help you.
Excellent service and care. Couldn’t recommend any better than E.M. Sergeant.
Excellent work and the price was right! Love to help out a local business!
I just make a phone call and that’s all I need to know that I don’t want this company…229.9 a gallon…and he told me 3 weeks out for a delivery…thanks anyway
They have great customer service
Their always fast to get to you and get the job done. Been using them for years. And will continue to do so, thanks to the team they have
We’ve been buying Gas and Diesel for forty years and propane now since they started it. Great people friendly drivers. On time every time.
Reasonbly priced. Friendly staff. Fine workmanship. I’ve never thought I’d be happy about a new furnace but they pulled it off. Works like a dream.
Very happy with their service. They came all the way from Kalamazoo to my house in Coloma and we’re quick and efficient. Air and heat works great.
I called to make sure fuel would still be delivered due to the inclement weather. The man was extremely rude. I placed the order while at work and two other people heard him say “should be delivered by Wednesday or Thursday.” He tried to …
Lowest quote of 3 Kalamazoo companies and committed to customer service! Ended up taking an extra day to get things installed due to unforeseen issues and they did it with nothing additional from me. Highly recommended.
Amazing Service from estimate to install!!! Recently had a furnace and air conditioner installed. The entire experience was very professional and efficient. Extraordinary group to work with!
Faulty installation of roof vent from furnace resulting in a slow leak and major damage to inside plaster of house. They denied responsibility. Expense of repair was left up to me.
E. M. Sergeant has been a pleasure to work with. They always have what I need in stock, and the customer services is fantastic. Every time I call and ask for them if they have filters, they always have them on the counter before I walk through the door. Fantastic folks to work with.
This is my new favorite heating and cooling provider. They came out and installed heat within two days of my phone call when we were without heat this winter. They also installed our Central air. They were very kind and caring and their price was the lowest of three quotes. You can’t do better than E.M. Sergeant heating and cooling.
A tech from EM Sergeant was out to our house within 30 minutes of our call. They were able to replace our broken furnace the next day, and at a much lower price than a competitor’s quote. Warm again, and no more CO. Fully satisfied.
Cassidy and Terry came and installed a new furnace for us today. The customer service from our first phone call for help to the final installation has been amazing!!!! We thank you guys so very much and HIGHLY recommend Fleetwood to anyone.
E.M. Sergeant has handled all of my heating and cooling issues since I moved to Kzoo 5 years ago. They are professional, timely, and don’t break the bank! The sales team really knows the right type of equipment for your home and I have recommended them to many of my friends and clients!
After waking up one morning without heat, a tech was at our house within 90 mins of making a call. We found out that we needed a new furnace, although unfortunate , it ended up turning into a great experience. Less than 24 hours later, they …
Consistently use them for propane and recently used them for AC and a new water heater. Everyone I’ve talked to has been very responsive and had pleasant attitudes. The Bob’s, Jon, Dave, and Junior are knowledgeable and thorough, not afraid to go the extra mile to help their customer. Highly recommend.
The sales person provided me with a quote for a new a/c and hot water heater. The quote was quite high and I didn’t end up even needing a hot water heater. When I requested a breakdown of the estimate (price of unit, etc) he wouldn’t reply …
Excellent service! Needed a new furnace during the polar vortex and E.M Sergeant was right there to help. Much appreciated, awesome staff, very friendly and always willing to help out. Thank you so much!
They went above and beyond to replace our air conditioner…extremely helpful-kind and very professional staff!!! The installers (Junior and Bill) were also very cautious of keeping the areas they worked in clean! Explained everything …
I would strongly recommend this company. They replaced both my 20 yr. old heating and cooling system earlier this year. From the time of getting quotes all the way to installation, the company was very professional and thorough in their …
We received quick after-hours service and a short lead time on the installation of our replacement furnace and a/c unit. The house was left clean and their communication was timely. They even filled out all warranty and rebate forms.
Our 35 year old HVAC system was long overdue for replacement. Sergeant’s gave a great price for a complete high efficiency system and had the job completed way quicker than expected! Couldn’t be happier and highly recommend them. From the initial phone call, sales, even the crew that did the job, two thumbs up all around!
Everything was perfect – from the first visit for the quote to the installation to a follow up visit. The salesperson, Jon, was very knowledgeable and thorough. The installation for a furnace and air conditioner was painless and easy. …
Sergeant’s replaced an old furnace with a new Carrier furnace almost immediately after calling them. Their technicians who did the work were efficient, friendly, helpful and fast. We cannot praise them highly enough! Jon Turner was a …
So I am trying to have my furnace repaired which the part that needs to be replaced is under warranty the technician failed to mention that the manufacturer will give me a credit on labor and told me that it would cost $900 to pay someone …
Sean and Gene are awesome people to work with, anytime I call they were able to get our clients in of Milestone Senior Service, fast turn around time for service. All work complete and the clients were happy to have their furnace working again or a new one.
Excellent service. My furnace went out, another company said it would take 3 weeks to get heat. E.M. Sergeant came out and the next day they drove to Grand Rapids to get me a furnace which they installed the following day just before Thanksgiving. Can’t thank them enough for this awesome service.
For the service side of this company, your technicians are great. This service side of this company was very prompt and helpful in getting my dad’s furnace going. This review is for the fill and refill side of this company. Very …
Professional, Knowledgeable, Kind!
It is my utmost pleasure to give my highest recommendation to E.M. Sergeant for the OUTSTANDING customer service they gave me during a very difficult time. If …
I utilize this company for numerous services. Their technicians always are friendly and go above and beyond. Their after hours service is top notch. If you want someone who responds in a timely manner and is courteous, this is your stop.