Emerald Broadband provides Wireless and Fiber services available in Lane and surrounding counties in Eugene, Oregon, Springfield, Westfir, and … See more
Emerald went down today. There was a wind storm and I assumed it was weather related. I called a local number and talked to a human who lives here and they did not use a script. They just talked to me. A human I recognized from the …
Their internet speeds are good its works most the time, they could be more up front and communicate a little better but all in all they are pretty good.
Internet is decent for living in the middle of nowhere, but promises of Fiber Optic in 3 months were made when I first moved out here, and It’s been about 5 months now and there still isn’t anything:/, I am an avid gamer and the internet …
Once I learned that there was another option other than Comcast, I freaked out! Then I learned not only there was another option, but they are better in speed and price, it was a no brainer and did the switch! Also what helped me made my …
Great experience with every encounter. The internet service has kept up with all of our streaming, gaming, and surfing. With a large household and devices in every room, it’s nice to have something reliable and service that is personal. Great work!
I live out in Cheshire and started out with satellite internet with bandwidth that dropped to near zero at peak hours and 10GB monthly usage caps that my kids would regularly exceed. We ‘upgraded’ to cable while Country Vision owned the …
Emerald broadband is a breath of fresh air in our community. It was really cool meeting both owners of the company when they came out to get my office all setup. These guys are legit! All the people who work for the company really care. Oh …
Ive always had excellent customer service. They always answer the phone when i call and provide helpful information. They came out and set up my system in a very timely manner. Super friendly and helpful!
They tried to blacklist me for switch to Spectrum! But the truth is I still have Emerald broadband and Spectrum in my homes and the truthfulness will only hurt Emerald (office Managers ) now to the owners and investors keep making your money that what we do in America! The installer and tech. Thx you
Our need for internet isn’t extreme. 10mb would be fine as long as it’s mostly stable. But living out in the boonies we had very low expectations and our existing cable provider consistently failed to meet them. Endless promises of big …
Absolutely the worst experience I’ve encountered with anyone providing any kind of service to the public. It is very obvious these folks don’t have their business practices locked in. The front office doesn’t communicate …
Good speeds, mostly pretty reliable, and priced better than Comcast. Service is more personable as well. They don’t do anything like Comcast’s fastest speeds, that’s true — but we game and stream 4k just fine. For those who need to use services like VPN, the speed is much closer to symmetrical than cable is.
Without sharing a novel I worked with them over several months to get connection to our home and ran conduit for them. I was very excited to hear they were coming to my area. After several calls and a no show they forgot about us. Then I …
In the time Iv had emeralds internet services Iv had more problems than internet. When you have internet issues you do not have a tech support line you can call, you can not get answers to any questions you need answered you are nothing …
We switched from corporate internet to Emerald and not only is our bill way less expensive but the customer service and tech support is outstanding! Danielle and Holli in the office have answered all my questions with patience and even take …
Emerald broadband was able to upgrade my internet and provide much faster service than I was getting. Tristan was great when he set up my service. He was very professional, friendly, and knowledgeable. We are very excited to have our new service with a great company!
Less than desirable customer service. The lady started off rude when inquiring about installation. I asked about an updated timeline and she instantly got defensive. I then explained my frustration as a consumer and she denies any of my …
Will not do business with them ever again. I was understanding in the initial install that the tech did not have an adequate amount of wire so allowed him to place my modem directly next to the wall with the inability to move it and because …
Emerald went down today. There was a wind storm and I assumed it was weather related. I called a local number and talked to a human who lives here and they did not use a script. They just talked to me. A human I recognized from the …
Love the service and experience so far
Faster and more reliable than Comcast.
Great experience all around!
Run as fast as you can…if you can. Over promise, under deliver with zero communication. Spotty speeds and connections
Best internet in the area. Customer service is out of this world and they actually care about their customers.
Reliable business internet with great customer service!
Horrible! The internet is always out and no one answers the phone.
Their internet speeds are good its works most the time, they could be more up front and communicate a little better but all in all they are pretty good.
Internet is decent for living in the middle of nowhere, but promises of Fiber Optic in 3 months were made when I first moved out here, and It’s been about 5 months now and there still isn’t anything:/, I am an avid gamer and the internet …
Once I learned that there was another option other than Comcast, I freaked out! Then I learned not only there was another option, but they are better in speed and price, it was a no brainer and did the switch! Also what helped me made my …
They’ve been great! I’ve had service for about a year now and it’s been great. So nice to have real local alternatives to Comcast.
Great experience with every encounter. The internet service has kept up with all of our streaming, gaming, and surfing. With a large household and devices in every room, it’s nice to have something reliable and service that is personal. Great work!
I live out in Cheshire and started out with satellite internet with bandwidth that dropped to near zero at peak hours and 10GB monthly usage caps that my kids would regularly exceed. We ‘upgraded’ to cable while Country Vision owned the …
Emerald broadband is a breath of fresh air in our community. It was really cool meeting both owners of the company when they came out to get my office all setup. These guys are legit! All the people who work for the company really care. Oh …
Ive always had excellent customer service. They always answer the phone when i call and provide helpful information. They came out and set up my system in a very timely manner. Super friendly and helpful!
Really disappointed in their inability to work out a solution rather than just walking away and leaving us in the cold.
They tried to blacklist me for switch to Spectrum! But the truth is I still have Emerald broadband and Spectrum in my homes and the truthfulness will only hurt Emerald (office Managers ) now to the owners and investors keep making your money that what we do in America! The installer and tech. Thx you
Our need for internet isn’t extreme. 10mb would be fine as long as it’s mostly stable. But living out in the boonies we had very low expectations and our existing cable provider consistently failed to meet them. Endless promises of big …
Absolutely the worst experience I’ve encountered with anyone providing any kind of service to the public. It is very obvious these folks don’t have their business practices locked in. The front office doesn’t communicate …
Good speeds, mostly pretty reliable, and priced better than Comcast. Service is more personable as well. They don’t do anything like Comcast’s fastest speeds, that’s true — but we game and stream 4k just fine. For those who need to use services like VPN, the speed is much closer to symmetrical than cable is.
Without sharing a novel I worked with them over several months to get connection to our home and ran conduit for them. I was very excited to hear they were coming to my area. After several calls and a no show they forgot about us. Then I …
In the time Iv had emeralds internet services Iv had more problems than internet. When you have internet issues you do not have a tech support line you can call, you can not get answers to any questions you need answered you are nothing …
Excellent installation and service by people who really care about bringing internet to the people! I feel fortunate to be in their service area.
They used to be a stellar company, not sure where they are headed now.
We have been working on getting fiber installed at my place for many months. I …
We switched from corporate internet to Emerald and not only is our bill way less expensive but the customer service and tech support is outstanding! Danielle and Holli in the office have answered all my questions with patience and even take …
Emerald broadband was able to upgrade my internet and provide much faster service than I was getting. Tristan was great when he set up my service. He was very professional, friendly, and knowledgeable. We are very excited to have our new service with a great company!
Always reliable friendly and patient! Internet is great where I live too!
Less than desirable customer service. The lady started off rude when inquiring about installation. I asked about an updated timeline and she instantly got defensive. I then explained my frustration as a consumer and she denies any of my …
Will not do business with them ever again. I was understanding in the initial install that the tech did not have an adequate amount of wire so allowed him to place my modem directly next to the wall with the inability to move it and because …