ECUA, also known as the Emerald Coast Utilities Authority, was founded in 1981 to own, manage, finance, promote, improve and expand the water and wastewater systems of Escambia County and the city of…
| Friday | 8:30AM to 5PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8:30AM to 5PM |
| Tuesday | 8:30AM to 5PM |
| Wednesday | 8:30AM to 5PM |
| Thursday | 8:30AM to 5PM |
9255 Sturdevant St, Pensacola, FL 32514
No point in sharing detailes of my review. It won’t make a difference – they don’t care.
Not very friendly unless you get the lady at the drive thru.
Fast easy and convenient. Very friendly and helpful. Very clean office.
The website is broken. Why on earth would you have an autopay section in an account with a “Enroll” link that goes to nowhere. WHY
I hate this company how is it water and sewage is more then my gas and electric combined. Insane.
Looks like they can’t handle the pressure…..shouldn’t have took on Santa Rosa county huh??
paid bill before 2 pm, after being cut off, its 837 AT night and I have no water to get ready to work in the morning .
Always helpful…but sewer service is expensive
Service was awesome and there was no wait time
The worst company I have dealt with. Missed pick up. Poor customer service this list goes on.
Well let’s just say power bills are not fun … lol
Wish zero stars were possible. Just honestly the WORST customer service ever. Rude reps that catch attitude with customer even when customer is kind.
ZEROOOOOO if i could!!! no one is on the same page. they dont EVER warn you that your bill is due! TERRIBLE SERVICE!!!
Greedy, over priced utilities with often over inflated bills that defy logic and reason. Gestapo like collections too.
Poor service. Paying to have my trash picked up whenever they feel like it.
Thank you for getting your recycling program up and running. You guys have always done an awesome job.
Horrible….
Twice a week I have to call for them to pick up trash. EVERY SINGLE WEEK…
Absolutely ridiculous.
They say if you can’t say anything good about a person I guess that’s my answer
Bucket pickup is normally done some ti.e on the scheduled day. The trash pick up that is a maybe.
I love it because I don’t have to go pay the bill I mailed it in
It is 2020 and I cannot even setup autopay for my water bill.
Supposed to pick up this bed frame. Its been 2 weeks.
Customer service very flippant and show zero sense of compassion and really come across like they could care less
They explained that a running leak in the toilet costs a lot..and adjusted my billing cuz I have as I .
Always friendly customer service. Never had a problem for over 8 years. Thanks for the good service!
Helpful, courteous, staff. Always willing to help.
Today Loretta provided awful customer service
They miss my recycle can often. Cannot figure that one out I kind of wonder is the driver lazy or just not the brightest.
Customer service was exceptional. Cashier very pleasant and plenty of parking.
High prices. Monopoly. Poor, even missed service. No bill adjustment, either. 🙁
Never pick up the yard trash or other things beside the curb . Crying shame we are required to pay them
The level of service depends greatly on whom you talk to. It took two trips to the office to get service
Customer service trps at the window are always rude. Every time. They act like your are a pain in the ass to their day.
Flexible with payment options and terms and willing to work with families that are struggling to make ends meet.
How the heck do report an outage on the weekends!? It says the office is closed but push “1” for an emergency…..So I pressed “1” and no one answers.
Horrible customer service! Hate calling there. Would rather stick a fork in my eye. They say they are recording the calls but apparently nobody listens to them because there’s never any changes made.
People that live in escambia county can get service that on SSI But if you live in Santa rosa it does not apply
Took my cans a month ago and billed me for service. The way these morons operate you would think this was rocket science. If this was a real buisness they would be out on the street.
Question: How long does it take to get a trash can replaced? If nothing nice to say, say nothing at all. Therefore, I won’t answer this question.
Rude, rude customer service people ever.. You all need to teach your people WE are paying there pay checks and if there was another option over your crappy over priced service am sure almost all of your customers would drop your sorry asses!
Probably the most inept business I’ve ever come across. This is what happens when there are not other options of service. My cat has a higher IQ than anyone I’ve spoken to here.
Great repurposing of an old building in Ellyson Industrial Park inside and out. Friendly, helpful staff. Drive thru labes for easy bill pay.
Worst customer service ever. And they double charged me for a deposit. Horrible that I have no choice to use them.
Friendly staff. Clean building. A pain to get to though from South Pensacola. Would be nice if they had maybe a satellite office nearer to downtown.
It’s so annoying you can never reach a representative no matter what time you call. Don’t bother leaving a message with the answering service either as no one calls you back. Clearly there is a demand, why not hire accurate staffing???
More than once they’ve failed to pick up our trash and/or recycling! I’ve seen them drive by our road several times! Bad service!!!
Employees are rude to you,they rush to cut your water off,but won’t rush to cut it back on no matter what’s going on they don’t care,I dont think they read meters correct,my water bill jumped from 92$ a month to 130 a month I think they just estimate,this place needs to be investigated
I’ve found that the people that work there in the building are really nice but if there is anything discrepancy in billing they are not going to correct the discrepancy in billing even if you are right.
Literally THE WORST company I have EVERRR had to be forced to use in Florida.
Horrible place and business. Customer service is horrible, services are horrible, just all around a horrible place. They over charge you for everything, lie about disconnect notices, and are just bad all around. If there was no other options id tell you never to use them.
We pay for two pick ups a week. ECUA misses one pickup or more every other week. THE SORRIEST BUSINESS AROUND!!
It has literally been an act of Congress to get a trash can from this company. There is no excuse for it to take over a week for someone to deliver a new trash can for a new customer! Just ridiculous!
I have been waiting almost 3 weeks for a new garbage can.The lid was broken and fell into the truck.I cannot use the can as stray cats and bugs would be everywhere getting in the garbage as they told me to make sure I leave the can by the …
Why have an after hours number if it’s just gonna tell you to call back during business hours?
Terrible service and they have missed our pickup so many times lately I stopped calling. I am glad to see you go
im so sick of ecua they are a bunch of morons.ive called half a dozen times for the same problem and they cant seem to rectify it.please stop turning around in my dirt driveway with your big a$$ trucks rutting it up and ultimately washing …
They never picked up our trash and when I called they told me they can come out again but will charge me more for it. That’s BS.
I’s 2:30 pm 9/15/2018 the crew you have picking up yard waste in the sub divison tara dawn cricle drive and lane are lousey they drag the limes into the street and then pick up what they want find my self going through or need to go around what is left in the street!!!!!!!!! REALLY
Absolutely terrible customer service, unwillingness to even attempt to do their jobs, and downright disgusting proof that Escambia County has failed their citizens in every way! They have surely forgotten who pays their salaries!
My weekly garbage and recycling usually only gets picked up twice a month…….last week I called in twice about the recycling on my whole street getting missed and it never got picked up until the following weeks trash day
Terrible company. Always misses pick up for no reason then when you put in a missed order they ignore it. Dont even both with calling customer service they are very rude
People’s are very nice and friendly and understanding always available to help you out with your bill and me personally they really help me with giving me extension to pay my bill so I give them 💯 …
WORTHLESS, DIRT BAG COMPANY. MISSED 3 out of 4 Garbage pickups in a month. If you’re in Milton, switch to J & L, they’re private and cheaper.
I had one notice of Non recycling item in my can and they removed my recycle “privilege” for a year? Thats absurd! Way to go Pensacola for being the most Stupid organization there is !!! Does anyone think that maybe someone walking down the street can put stuff in those cans? DUMB DUMB DUMB
Worst service ever! I have had the previous owners trash cans out by the side of the road for two weeks now per ECUA that they would come pick them up. I have called multiple times no one has come to pick up these cans.
Today the 28th failed to pick up my recycle after they knocked the can over and drove a way they pick up the trash on the regular. So I guess I’m going to stop separating it and give there trash sorters more work to do
Everytime I put my bags of leaves out or other items that’s approved for pickup I have to make a minimum of three calls for pickup. Totally incompetent.
Nobody answers the phone and I never know when big items are going to be taken for trash day.
My monthly water bill from ECUA is $96, my actual water usage amount is $15…so I’m paying $81/month in fees and garbage collection!!! …
Everywhere we have been with the military, they have waived the deposit for utilities for active duty service men and women. Even the city of Gulf Breeze waived ours. But Escambia County? Nope.
IF THERE WAS ANOTHER CHOICE TO PICK UP MY TRASH…..ECUA WOULD BE FIRED….I PAY MY BILL ALWAYS….THEY DID NOT PICK UP MT TRASH….I CALLED AND COMPLAINTED FOR THREE DAYS THEY BRUSHED ME OFF TILL THE NEXT PICKUP DAY…VERY UNPROFESSIONAL …
Gave me gross, dirty, stinky cans. (Other companies clean them before delivering to a new customer ) Keep skipping pick up, and when they do come they put empty can across the street.
ECUA apparently has stated water should be boiled after the Hurricane Sally…would have been great to receive an email for those of us who don’t daily visit their trash company’s website
Horrible customer service. Took 12 days to get trash cans.
Update – apparently it’s ok for drivers to cuss at you when you ask them to pick …
Worse service. Miss my pick up at least once a month. I would call and they would say we’ll be back but never come back until the following week
I’ve talked with customer service several times about several different issues. The employees are rude and hate their jobs. ECUA gives the minimum effort and is a terrible business
HORRIBLE COMPANY. THEY TAKE YOUR MONEY EVERY MONTH AND ONLY PICK YOUR TRASH UP ONCE A MONTH. YOU CALL CUSTOMER SERVCE AND THEY DO NOTHING. THEY’RE RUDE. THEY BASICALLY WANT YOU TO PAY FOR MAYBE SERVICE. MAYBE THEY WILL PICK YOUR TRASH UP MAYBE THEY WONT.
Terrible customer service. All they care about is how much money they can get out of you. It took going to their “director” to get mediocre customer service. Employees are rude and lack common sense, not to mention basic people skills.
Horrible service, they somehow manage to pickup the regular trash, but when it comes to yard debris and garbage they seem to miss it all together. I have to call them at least once a month, sometimes twice. If I am paying you for a service I expect for you to hold up your end of the bargain.
5 calls in 3 weeks for trash and gsrbage not picked up! A government owned entity entitled to monthly bills by law that cannot perform simple services we are required by law to pay for! …
Very rude customer service… I called to get service started but don’t have a lease because the house was left to me and is going through the necessary motions to get everything in order my father passed and they just came to cut the water …
I agree with the vast majority of these ECUA reviews, if there where a 0 or minus rating ECUA’s current rating would be much less than it is now. But venting on this site clearly has had no effect, you need to identify this to your country and state representatives, after all you pay good money for their services also.
Piss poor service. Misses scheduled pick ups on regular basis. Customer service forwards emails to supervisor who isnt even in the same building and with that supervisors do not return phone calls as stated by service reps. …
Sherry Sapp.
Details09/25/2017
After 15 years as a customer, we abruptly received an insulting threatening …
Since when is it appropriate for ECUA drivers to take trash out of a truck and dump it in someone else’s yard? This happened to me yesterday and I have it on video.
Customer Service better than any other departments.
Garbage pick up isn’t what it was many moons ago.
They were great! Came out and fixed my problem the next day! You can now opt-in to receive email notification when your bill is ready to be viewed online at Emerald Coast Utilities Authority’s (ECUA) Click2Gov web site, on the same day …
Worst company ever! Liars and crooks
I have called ECUA two times this week about trash pick-up and still has not picked up as of today 4/5/19. Now that this is pick up day will they pick up today? This has happened more than three times since we have been living at our home. Bad review on this matter with ECUA.
I pay the same bill escambia county people do, but you just decided not to pick up Santa Rosa county trash a day late, but in Pensacola that is your plan. Do I get a discount on my bill because you are not performing services?
Online bill pay option is absolutely awful. Worst website Ive ever dealt with. Customer service reps don’t seem to care at all and our trash is routinely skipped for pick up.
A government facility, they didn’t disappoint.
Can’t believe you removed my trash cans on April 11 and is April 21 and you haven’t returned. Service was paid April 2nd. I need someone to pick that nasty trash from the front of my house.
Never return phone call cust rep not helpful at all need to retrain reps to have respect for people that pay their wages PS IF YOU DONT LIKE YOUR JOB. QUIT!!!!
NO Yard puck up again! Have to call everytime! WHAT IS WRONG WITH YALL! 😠
12/4/20 standing on my porch to get my can after picked up and he was going so …
The staff is so impersonal and at time not helpful at all. They seem to have their noses in the air towards those people that allow them to have a job; meaning the customers. You work for the customer and should represent them in a professional and polite manner at all times.
I wish there was a MINUS star rating- these people charge way more than their non-existent service is worth, NEVER do what they say they will, treat the customer like they work for them, and their website is full of incorrect instructions …
Terrible.
That sums it up. I call the pay by phone number and the system doesn’t respond. …
adter living at my address for over 5 mths I get a bill for 9 mths saying I have until Tuesday to pay it or they will deisconnect my service. Screw you guys. I’m not paying it and I will take my cans to the dump weekly. It will be cheaper anyway.
Worst utility organization EVER!!! Paid reconnect fee on 12th. 14th still waiting for reconnectton!¡!!!!! No surprise someone who worked for ecua went to jail.!!!!!
first of all, their phone message says business hours are 8 am to 6 pm yet their real hours are 9-5. Sloppy! Then when I called to try and set up service they dropped my call 3 Times.The wait times when you call back are inaccurate and they …
I recently moved down to Pensacola, FL. This is the first time I have had to write a check in a long long time! That’s okay I understand… I finally get them to send me the automatic withdrawl form, and I send it in. I call to make sure …
Was given notice of turn off for my sanitation, when i called and spoke with a customer rep, she stated ” When you pay your bill be sure to check that notice was received to pick up your can to avoid it from being piked up” I made my …
The folks here are the kindest most helpful public servants we’ve ever encountered. They’ve made us feel welcome and appreciated. This is how it ought to be but seldom is. We really appreciate them.
The one star says it all.
BUT I will elaborate as to WHY.. due to the flippant response I received when I attempted to pay my bill, in person, with a debit card: the clerk refused it and …
Just so bad; trying to establishing automatic payment. Told I could download and fill out online form. Completed form; searched for an email address to return document. Odd its not labeled on form. So I called customer service …… …
I tried to call, but my phone was going in and out and I kept getting disconnected.
I was trying to make a complaint. A garbage truck just came flying through my …
Good experience so far. No complaints.
shalonda (spelling may be wrong, I’m sorry), the lady who answers the phone, was the nicest to me this morning. My trash bins are still full and needed to be picked up from yesterday. My phone was giving bad reception but she still was pleasant! Thank you.
I have lived in Pensacola for the past 2 years and have had nothing short of a wholly unsatisfactory experience with this company. As with most modern necessities and conveniences available in Pensacola, the trash collection and sewer is …
They have some real geniuses working there. I had 2 extra garbage cans that I didn’t need anymore and, requested pick up of cans in November. Now, January 2020, not only are the 2 cans I requested to be picked up are still there, the einsteins dropped off 2 more cans! Now, I have a total of 4 cans that I don’t need
ECUA frequently leaves trash behind for weeks. I have called, been lied too, and still had to wait for the next scheduled pickup. With all the complaints, why is this not a class action
Told me my account was closed and settled with zero balance just to find out a year later I have a balance on it and never was told and they don’t want to do anything about it . Now my closing on a house is pushed back because of them and …
Literally WILL NOT pick up one of our cycles every week, sometimes trash, other times recycling. Last time someone from my family called, the woman tried to say we didn’t put it out. Never had these problems with waste management…. YOU SUCK ECUA!!!!
Would have been nice to actually get that last pickup as you said before Dec 31. Now u can come collect your full cans. Storage charges will apply.
If you have any other choice, don’t use these people. I had them set up in autopay. Something happened to the autopay and for less than $100 they came and picked up my can. They have no loyalty to long time customers. I’m fact I would …
Terrible charging just sewer 40 dollars for the first 3 months, so total water bill was 80 bucks, and there is no shower or toilet installed yet. Lady said first 3 month we gauge your sewer usage lol, and will go down after you call back In 90 days! So why not gauge it from the start. Buyers beware, do not buy in the city limits!
I’ve been using ECUA at my Pace Home for 2 months and last week they didn’t pick up trash as well as yesterday just left cans full of trash sitting on curb. I contacted Customer Service for ECUA and they were rude and refused to answer …
When you call them the recording says the office is currently closed at 535pm. Then the recording says the normal business are 8am to 6pm.
This should give you some idea of the horrible service this company provides.
My trash does not get picked up about every other week.
Frequent miss-information regarding types of pick ups. Frequently does not pick up items, yard waist, or cans. If you choose to pay for additional pick up a day after your normal missed pick up, they’ll wait to your next normal pick up and charge you anyway. If you guys had competition youd go out of business in 30 seconds….
I’ve never had any problems with ECUA. They always answer my questions, and bill accordingly…apparently NOT like FPL!
After witnessing a garbage truck throw garbage out of the driver side window swerving over the striped line on a 2 lane road for traffic to have to go around them while they are eating throwing bones that hit a vehicles truck bed in front …
I am a Retired Employee and I do not get published updates and the employee “Pipeline” like I am supposed to receive. Have contacted HR Dept. for several times over the last 5 years. Have given them my email and mailing address each …
Im so disappointed with the unprofessional emergency customer service rep Nick. He spoke to me and my husband horribly and their services is horrible. Im new to Florida our request for new services was supposed to be on turned on two days …
This morning I forgot to put out my trash can. I caught up with the driver and after a brief word he went out of his way to accommodate me. My compliments to him and the entire company.
ECUA has been ripping people off for years!!! I have had problems with them off and on for over 20 years. They are currently telling me I owe them about $80.00 more than I actually do and I can prove it through money order stubs and …
TRASH PICKUP – ECUA missed my trash pickup and I called customer service twice. The 2nd time the rep was flippant and seemed unconcerned the issue. I requested to speak to a Supervisor, but no response. I was fined by the HOA for leaving my trash can on the curb too long. Sad situation and poor service. Wasting my money on ECUA.
Had a customer service “specialist” tell me that my address was not apart of the ECUA water system after our water had gotten shut off for the 4th time without a warning. I know what water system my apartment is on. It’s ECUA, we pay our bill every month and have never been late on a payment. This is ridiculous.
Representatives have no clue. Had to call three times because each time it’s a new representative and they want different information than the last one. I have a few landscape timber that I need picked up. Found out that is considered …
What a screwed up money hungry company. So backwater in the 21st century they charge you extra to pay online they charge you extra to pay over the phone short of walking in there office and throwing a wad of cash in there face THEY CHARGE …
Absolute garbage company! Literally and figuratively! They charge you for services, but you have to harass them to provide you with the services you pay for. Their customer service service is filthier than the garbage they pick up. Makes my blood boil paying them every month.
Ecua is the biggest joke of a company ever. They are by far the worst company to work for and all they do is screw people over and harass you. I recently paid 150 dollars on just my garbage bill within the last month and now there sending …
Absolutely the worst waste company in the entire gulf coast. That’s quite the feat as you beat out companies like creek, and waste pro. This company allows their Resi drivers to throw cans in drive ways and dump bags of trash on peoples property. Management doesn’t even have the decency to call you back, as they’re too embarrassed.
For three weeks I have tried to ECUA to pick up my yard debre that is in three 30 gal cans. They have failed to do this and each time I have called and talked to a supervisor and assured that it would be picked up. No such luck. Even …
Not sure how you guys managed to get rid of all the competition in Santa Rosa county, but job well done. If there were another trash service available I would gladly switch, even if I meant I had to pay more for the service. Guess when …
This note I received! Nasty to the uneducated customer service I’ve ever received! You will pick up my trash. I pay early and I pay for 30 years! If the can is a foot farther than your truck allows be more polite in your itty bitty note. Go to customer service school.
I have ECUA, and I find them to be the sweetest people. I’m 65 and had broke my foot. Had no one to help me. But as I was trying to take my garbage can to the curb with my walker.. The driver stopped and helped me. Thank you for such sweet employees ❤️.
I’m a Santa Rosa customer and I have been pushed to the point of looking for an alternative for trash service. First of all, ECUA *routinely* skips trash pickup in my neighborhood on holiday weeks DESPITE the fact that their “Holiday …
Paid my bill a week ago including a reconnection of service fee and here I am on Good Friday back at my home and I have no trash can. They are ineffective and now they are making my residence unsanitary. Whomever it was that agreed to let …
We pay for service twice a week yet we get service once a week on Tuesday and Friday our can is missed every week or every other week. Why are we billed for service we don’t receive and why can’t we get a refund for the service you forget? Amazingly, we call for the dirty dialers to get picked up and still it sits fuming till Tuesday!
i think the reason they are so RUDE is because they get tons of complaints on their trash pick up because they are Not doing their jobs! I’ve been waiting two weeks for them to pick up my yards debri, no excuses because i stacked it in the …
Yard trash not serviced once again. I am so tired of having to call week after week for my yard trash. It doesn’t matter if I use bags or cans or a mixture they pick up what they feel like picking up or as you can see they don’t pick up at all ridiculous!
Horrible company with a monopoly in our area. No regard for customer service. Rates continue to increase with no improvements to water quality or customer service. There are regular boil water notices that are not advertised. This billion …
They kept my water shut off for Hours!!!!
I didn’t even get a notice that my water was to be shut off(we paid the bill) they shut it off anyway! …
We have to call at least 2x a month to have our recycling picked up. Just watched the truck drive by without stopping to pick it up. What a great job-getting paid drive a garbage truck and NOT pick up garbage. Why do I have to pay for no service??
ECUA disconnected our water because we forgot to pay the bill, come out 4 hours later to reconnect it and our pipe burst and they’re not turning our water back on until we fix the issue they caused. Absolutely the worst government agency. I …
Still waiting 3 months later for yard pickup. I have contacted the company, and the Better Business Bureau to no avail. This lack of service is really appalling. Santa Rosa County Commissioners should be ashamed of forcing us to pay for services to companies that dont/won’t provide them!! Wish I had an option to take my $ elsewhere!
I don’t have yard trash picked up very often, but when I do I expect a little bit better service for the money I pay. I have neighbors with the same problem, more trash in the street and storm gutters that we end up picking up ourself. Get on the ball boys and do your job, I’m sure there’s someone who could do that job better.
Based on the experience I just had and all the reviews I’ve read i should not be surprised with the service. Nothing but incompetence from this company. The people are rude and lazy. Also 6’X6’X6′ is still 216 cubic feet no matter how you …
It’s January 12th and I still have no trash service. I really want to know the name of the person who made the deal with ECUA to assume all trash services in my area? I live in North Santa Rosa county and was perfectly content with my …
Without doubt the worst customer service of ANY company I have ever dealt with! They do not even answer the phone!! For weeks now, all I get is a recording telling me they are “helping Santa Rosa County with their garbage cans before the …
I have always had a congenial relationship with the Customer Service Department. Mrs Robbie Dean, Mrs Loretta Lee and Mrs. Monica Cole Peirce have over the last 30+ years have always treated my concerns as if they were their own. …
They failed to pick up all trash. When I called to see what happened they put in a missed collection ticket to have it picked up the next day, and they didnt show up. So I am 8 months pregnant lugging a toilet to and from the street because …
good riddance ECUA! couldn’t be happier they are pulling out of Santa Rosa. rude customer service, spotty pick ups, if they come at all. drivers don’t stop if they have stuff fall from cans while emptying them. so glad we have other options …
What an incredibly apathetic company. After being forced into using their services, key word forced, I have been lied to multiple times about when I will receive my garbage cans. I’ve signed up twice for service after being told my first …
The first customer service representative I spoke to gave me the wrong information about getting my mattress picked up with trash. I called again to ask why it wasn’t picked up and was told I needed to schedule it to be picked up (which I …
This morning, Friday, March 30th 2018, I heard the truck coming down the street. I am the only house at the end of the culdesac so I rushed out to put the trash on the road. The truck was just departing the house before mine. Driver saw me …
Worst utilities company to deal with ever. Good luck calling them ten times over 2 weeks to get them to do anything
I feel kinda bad for ECUA, I am a landscaper and deal with there pick up trash via curbside pick up. There are clear instructions on how to make sure it is a successful pick up but no one reads or understands this and blames ecua for not …
ECUA charges a Sewer Rate of approximately $17.00 when nobody lives there and you are renovating a house. Further, when you utilize the Comment box on their website concerning this charge you never get a reply back. It is a big black …
ALMOST every representative i call and speak with has a very bad attitude! they obviously is miserable and mad with their job and should find a different job! They all act irritated when ME as a PAYING customer is only asking questions and …
The lady we spoke with at the drive through was very helpful, gave us information about auto pay, and let us know the bill had already been paid.
I watched the truck drive by my can and not stop to pick up. I’m on a dead end street so they have to turn around and drive by it a second time . This is the 3 rd time in 6 weeks this has happened. Call for missed pick up and it still …
Don’t freaking put an emergency number on the website when obviously no one is going to answer or care. Water went out on Sunday for the whole neighborhood, so called the “emergency number” only for a machine to tell me to call back at …
have to agree with other people’s reviews, trucks don’t pick up trash/recycling although they drive down the street, and when you call the office you get to talk to someone who sounds like they just woke up and have no customer service training whatsoever. I will contact someone who is on the board to give them my review also.
I’m sure the people that work for the company aren’t all that bad. But, the communication levels between them and people’s is just non existent. Had my service interrupted for late payment (understandable). Paid the delinquent amount,plus …
Absolutely worst public service. I’ve contacted all numbers and they are either inactive or full. Following a hurricane I have brown faucet and toilet water. No update was given. I have nothing but email service for board members, which I …
Well, the driver of the recycling truck just broke our mailbox, gave a half hearted attempt to fix it and then took off. Our mailbox is now hanging on by two screws and the flag is bent. He drove off faster than I could get a picture of the …
I have dealt with utility companies and sanitation companies for many years! But never have I ever had so many missed pick ups and half dumps in my entire life! This was never a problem when Waste Management was in charge of Escambia …
My wife and I just recently moved down to Pensacola, FL and any interaction we’ve had with their customer service reps has been horrible!! My wife was literally being screamed over on the phone by a rep that refused to listen. They seem to …
Been calling them for a month now for a missed bulky pick-up (mattress). Called once a week, with one lady spoke to me for like 4-5 seconds after my complain and then hang up. On my recent call, the lady I spoke to was helpful, told me to …
they’re extremely quick to turn off your water but when it comes time to turn it back on it’s a problem. ridiculous
Many bad experiences with dealing with this government agency. The only positive interaction has been with “Anthony” regarding compost availability. My last request to get the regular sized containers swapped for handicapped containers …
Terrible — I signed up for their service and was “guaranteed” to have trash carts before Jan 1. My first collection date was Jan 2. Jan 2 comes and goes — I have no carts to place my trash. I am tolerable of the situation because I …
What a joke this company is, they don’t pick up when their supposed to! Friday is our pickup day, and our recycling was picked up, but our trash was never picked up. Nobody on our street got their trashed picked up today! Its now 6:30pm, …
As with many of these reviews, one star only because 0 is not an option. Impossible to set
up autopay and unless you remember your account number you wont be able to pay …
They won’t pickup my recycling bin. I am disabled and have a time putting the trash on the roadside but if they miss the recycling the wind blows it over-down the hill. I call but no one comes out.
I pay for them to pick up my trash weekly. At least once a month they fail to do so, they haven’t come for my recycling in two weeks. Its 2:30 now…. I doubt they will come today either. But they want me to call back on Monday to report …
This water utility has the worst customer service I’ve experienced living in several states and counties. They are rude and incompetent. Every single interaction with them has required an escalation to resolve. On the water side the pricing …
I needed water turned back on for a couple of days so that a cleaning lady could clean the house I moved out of for my landlords. I was charged $35 dollars and had to agree to terms for having someone there when they turned it on, etc. …
I’m getting very tired of paying you guys when my trash gets picked up, if I’m lucky, half the time. I’ve lived at my residence for nearly two years and at least twice a month my trash cans get skipped I’ve called and called and complained …
2 weeks in a row they literally drive up pick up my neighbors trash 100 ft from my can on The same side of the street on my left and right. The driver looks right at me as they slow down and pause in front of my cans and drive off. I …
Nothing but incompetence from this company. I’m a new client and I was told after two missed trash pickups that our cans were supposed to be left out the night before because pickup is at 5am… that was a bald faced LIE! My recycling still …
Paying for services and not receiving them is a problem with ECUA. For a number of years I have complained they do not take my trash and recycling on a weekly basis as their service is supposed to provide. There is no refund when …
WORST COMPANY EVER!!! So my bill said I had an unpaid balance of $69, and my total bill was $211 due 2/08. Come home at 6:30 pm and MY WATER IS SHUT OFF WITH NO NOTICE!!! I call and pay the full $211. Call to try to get it turned back on …
We have paid our bill monthly always on time but when we have additional trash that needs picked up ECUA is NO HELP. What are the customers supposed to do!! Very disappointed in ECUA.
They miss pick-ups. Call them up and there’s always too much background noise. The operators say one thing and the guys driving the trucks say another thing. Very unorganized. “We show that we took care of the problem,” well I still have …
Set up my ECUA service on 2/19. They wait until 3/27 to send my first bill. They want $200 for first month and deposit. Ok that’s fine. But don’t send customers a bill on 4/01 and expect payment within 10 days. That’s ridiculous. I have …
The only reason I’m giving one star is because Google will not allow me to do no stars. This is the worst water and trash service I have ever dealt with. Their bills are excessive with added fees to nickel and dime customers. As the …
My bank changed hands so I entered the old account number in error 2 times. I was charged a fee for the error. I asked them to waive the fee. Not only did they not waive the fee, but they put me on the bad payment list and I have to pay in …
I have no photos for this office. ECUA are or certainly seem to be a fair minded sort of business. However it would be better if the office’s there accepted credit card for payment instead of cash only. Being a lucky man I am able currently …
Since moving to Florida we have met the nicest people. Unfortunately at Emerald coast utilities authority I’ve only spoken to the rudest of people. All 4 conversations I’ve had with this company with 4 separate representatives have been …
Customer service is very helpful. They have worked with us many times when we get in financial binds. My only complaint is sometimes they miss our recycling can but if I call they always send someone out the following day to pick up.
They “accidentally” took our garbage and recycling cans (again). We pay early every month and have the entire time we have lived here. When I called they said there was no order for them to be picked up and it was done by mistake and then …
I have never called ECUA to get assistance with anything other than when I intially moved here in 2016. I called for info go where to go, what to bring, deposit, etc and the lady I got was extremely informative and helpful and I would have …
Every time I have to call them because they have not picked up my bulk trash they always give me a hard time very bad customer service they keep on talking and talking and won’t let you get a word in and you literally have to tell him to shut up.
Trash pickup: Some weeks neither can is picked up. Some weeks one can is. Maybe one in five times both cans are emptied. Every month though, full charge for both cans. …
I actually give this company 0 stars. Horrible service. Extremely incompetent. I tried to get a water meter installed but wasn’t informed that there is actually no water line on my street, that the meter would have to go on the main road, 5 …
My garbage service is fine and other than one rude customer service agent I have had nothing but a pleasant experience when I call in. My recycling hasn’t been picked up in 2 months. I have made 3 calls since 12/26/18 and it still hasn’t …
Driver used yard debris as an excuse to not pickup trash. Yard debris was 6 ft from cans. Lazy workers constantly looking for any excuse for a shortcut.
No consistency, Seems like the rules depend on however the drivers feel that …
Customer service was great!! To the point!! I was in and out.
Spoke with a very polite woman who gave me the details on the pickup for yard bags. I dont know if the driver always follows through on the task of pickup but I am satisfied with the CS. Will return to this when I have done everything …
I’ve never had a problem with them except when I was young and late on my payments. LOL But now that I’m older and pay my bills on time if I ever have an issue I call them and tell them what’s going on and they tell me what they can do. …
When did it become acceptable for a company to get paid for their services and not deliver? Over the past year my garbage has not been picked up so many times, I’ve lost track. The longest was three weeks in a row! When I call in to report …
Worst trash service I’ve experience. I’ve lived here two months. My recycling has not been picked up 5 of those weeks. I’ve emailed 3 different times about it. 1st time they came back out. 2nd time, no one showed up, again. Now, I have an …
Consistently have trash and/or recycling not picked up. Call Customer Service, speak to supervisors, nothing ever gets done! We have been promised many credits and never show up as promised. Yet, we are expected to continue to pay – only 1 Star because that is the lowest you can assign.
This is the worst website ever. It says “view your bill” but it doesn’t let you view your bill. I tried to also clicking the link to sign up to receive notifications of when my bill is due but again, nothing. My bill is never received in …
Great employees. Excellent experienced people. Wish I worked there to learn more quality ways. Thank you for your kindness. Sweet people.
I had very positive experience with Veronica she was able to send me a email immediately. I had reached out to her for billing questions and she sent me a email and it was very helpful.
The website gives misleading or false instructions for bulk household pickups. It instructs customers to place the items on the road before 5:30am on the day of pickup, in a neat pile, and it will be picked up on that day. Nope. They came, …
If you are a new costumer save yourself and get your services elsewhere. We just moved here, amid Hurricane Sally, so we knew to be extremely patient. However we have tons of boxes we were assured would be picked up that Monday (moved in …
Worst utility company I have ever worked with. I called them on a Friday to request payment extension since I am having financial hardships and I explained to them and by the following Monday they disconnected my service. At least they …
Did not pick up one of my cans on a Thursday call Friday morning they said leave it by the curb they would be by as soon as possible to pick it up call back on Tuesday morning told me the same thing and they waited till regular pickup day on Thursday to pick it up. I pay for a service why don’t I get my service I pay for
My garbage was not picked up n the 30th. Friday.
I have lived all over the world. I have even lived at a few different locations Serviced by ECUA and there is clear evidence of a Public Service gone wrong. Without going into all the details about their Grand Jury Report that highlighted …
Service is a joke. Got my trach picked up 2x this month, but they charge you regardless of whether or not they miss it.
The people are awesome to work with. Yes there are some there that you will find not so easy to work with but that’s true at most work places. Other than that the level of professionalism is at par with all respectable companies.
They have recycling all over their website, yet I can’t seem to get them to pick it up. Calling gets you no where!
Don’t expect them to pick up anything they have to actually work to pick up. It clearly states what they “will pick up” but I wouldn’t listen to it. If the garbage workers can just lift it with their truck, they won’t even attempt to lift …
Even though I used Google Maps for this place was not the easiest to find. What I mean by that, is the entrance I needed to go in was the customer service entrance. That being said, when I did FINELY find the door, the security guard and …
Yaw have torn up the road dug same holes 6,7 times leave trash big holes in road& yards hwy taked to ECUA truck 259 very unfriendly all of them the disrespect is very unreal if ya dig it up put back so properly doesn’t look so bad 😬 …
Had some issues with the pick up of lawn trash, the person I talked to was very helpful and nice, for that gentleman I give him 5 stars ☺️
Trying to schedule paid pick up they told me to call back Monday I called Monday they say they only do it at 8:30 on Monday Now I gotta call back again next Monday taking me almost 2 weeks for a scheduled pick up that I have to pay cash for way crazy
Everything I come here they take all my money. Customer service is good tho. They do it with a smile and I love that for them.
This is a company with no compassion for their customers what so ever. They gladly take your money, but give the worst service knowing you can’t do anything but complain. I don’t know how these employees who receive multiple complaints say …
They don’t empty the cans completely and have missed our house all together a few times.
I don’t see what’s so hard about the trash person dumping my trash in the truck and not all over the road.And for the record this happens all the time. What a waste of money for this service.Today the can is still half full and most of the …
Had a disconnect noticed forAugust 4th they turned it off. On July 25 an emergency service said they didn’t know why and I have had tree limb debris in my yard for 7 weeks now just a little 4×4 pile I called them and they say they will pick …
They provide me with water, sewer and trash services. They rock! They are always happy to answer questions, and the lady at the window that takes payments is SO sweet!!!!
Worst utility company I ever interacted with. Two situations:
1. Our receptacles were not picked up on our trash day. I called day of and was …
Terrible trash pick up service recycling picked up but regular refuse was apparently skipped expecting us to last another week for next pick up. Both bins were out the night before…. I guess we expect to much for a reliable pick up once a week
I’m a new customer and I have been waiting all day for them to come turn the water on for my house. I’ve called multiple times and each time the CSR is kind but has no information or help on when my water will actually get turned on. In the …
i put my wood nightstand by the road, it doesnt get picked up. I call and im told they will not pick it up cause its considered construction cause its made of wood. But they said they would pick it up if it was made of any other material. …
My trash has been skipped 5 times in a 7 week period. I reported 3 times and this time they didn’t even come get it after reporting it !
Had water service for them for over 12years. I have never had my water cut off. Last 2 months I never received a disconnect bill. My water was cut off last month they said for non payment I called and made a payment in FULL. Now this month …
The lady’s that work up there are the most wonderful and very helpful lady’s. I never dread going to pay a bill. Even if I’m a little behind because they are more then willing to work with you up there. Now mind your manners up there, even …
They charge you for services and then do not provide the service at all! Out of the 3 weeks in December my recycling has not been picked up once! When you call them to request the pick up they do not come and pick it up. This is the worst company. I would give zero stars if I could!!
Budget billing, they put your highest use of year and than don’t readjust the charge accordingly to the actual usage, so I canceled my budget billing, no one returned phone calls for 28 days so I called them today, what a great example of …
Weeks and weeks of not picking up my trash can but picking up both my neighbors. They give no help to resolve the issue but still charge me. This service is a scam
Ms. Yolanda Blackmon at the customer service desk was very helpful for a very complex problem. She went above and beyond to help me understand the steps I need to take next. Great job Ms. Blackmon
They failed to pick up my trash when it was put out on time. When I called to notify them, I was told that they picked it up by 6:30 . They never came. Then I was told if they didn’t come, I would have to wait until Tuesday to follow up due …
Worst customer service EVER. Repeatedly disappointing; uninformed reps, I’m treated rudely (at times, hostile), not at all interested in helping. I give 1 star only because field service techs are helpful and friendly. Wish I had another choice for water, sewer, and trash pick-up.
I would give zero stars if I could. This company cant get anything right. I tried to set up an account since Aug. 10th and still no bill and nothing set up after doing this 6 times. I just want to pay my bill.
They miss my recycle bin at least Twice a month. The trash gets taken and recycling doesn’t for whatever reason. I have to call monthly to get them to come back and pick it up. I’ve requested a supervisor call me and that was back in November. Still nothing. Frickin ridiculous.
They say they’re protecting the environment but how does turning water off for 46 dollars do anything except prove you’re inhumane? All utility companies in Pensacola Florida are horrible from this one to people’s. Some one still hasn’t …
I had a pipe burst at my work location on 9 mile road and Kelvin M. Came to the rescue and turned it off for us. I was so thankful because it was freezing outside. I appreciated that he was so helpful and and kind.
Constantly fail to pick up yard waste. I contact them prior to pick up day to make them aware as a courtesy, the response I get is give them til the end of the day and if it doesn’t get collected I can report it on Monday. I’m speechless at …
Today is September 24,2022 3:40 in the afternoon. Whoever was driving the ECUA truck hauling equipment behind them on a trailer turning off scenic highway into a neighborhood just won the damn lottery – if I wouldn’t have slammed on breaks …
I’m new to Pensacola. I’m old, retired and on a fixed income! Right off the bat, they have decided to charge me over 80 dollars a month for water and sewage instead of the average rate! My water bill with People’s water is 8 dollars. I …
How cool would it be if you guys ACTUALLY picked up the yard debris like you say you will and just not be lazy because you don’t feel like going through my neighborhood? Be even better if I got to pay for a service I actually received. But …