As a not-for-profit financial institution, our sole purpose is to serve our members by providing affordable financial products and services, great … See more
This place is horrible… it took them over a month to send my pin code and I still haven’t received my debit card.. Nobody can tell me nothing or even admit that they ass dropped the ball.
By far the worst credit union ever. I will be closing my account and going somewhere else. I’ve had a issue with my debit card since June 2018. I will be contacting the BBB!
Whatever u do do not bank with this credit union … I had money taken out my account and because the company had debit out my account before they continued to let the company rip me off… Also policy to spend ur own money is crazy …. I repeat stay away from this credit union
I have been with this bank a couple of years now, I’m so disappointed in them. I will be closing this account when they make a mistake on their end they take forever to fix it nobody gets back in touch with you when they’re suppose to I …
They closed thier Independence location, now they are closing the Bedford branch. This leaves me with having to travel to the Garfield loction which is out of my way. I chose not to use this location due to the lack of customer service. …
I was with this Credit Union for a couple of year’s today I was informed by Bonnie someone in the back that she will closing my business account due too my purchase that looks like too her is personal like purchase from Starbucks which I …
I’ve been banking with Emeril credit union Since 1995 I’ve never had a problem I followed them from transportation boulevard to Bedford Heights and now Garfield Heights they always have a nice attitude there’s never a problem and truly I think this bank is the best bank that I’ve ever bank with
One star rating is generous. They dont answer the phone. Most employees are rude and, don’t want to be bothered with customers. Zero customer service. No interest in helping anyone, just taking your money. You would be better off finding a neighborhood loan shark.
Use to be a great place , offered wish list loans that didn’t do credit checks which really helped out in time of need , now can’t get that without a credit check. They talk down on you and don’t treat people nicely at all.
I filed for the Hardship 90 days where I wouldn’t have to pay on visa or personal loan I believe same day I got e-mail about it on March 26th. I’ve called left messages, spoke with someone been laid off since March 16th no unemployment yet no answer from Emerald.I did get approved for hardship thank you.
I went in with my son to open a joint and single SAVINGS account no debit cards requested and they pulled a HARD inquiry on my credit not a soft inquiry just to verify information but a HARD inquiry as if I was applying for credit, I’ve …
This credit union is by far the best credit union I have ever had the pleasure of having. The staff is super friendly and are always very helpful. I absolutly love the new system and will continue to be a proud member of this credit union.
My first credit union and I really have to say my experience was very pleasant! As a newer member this is a place that offers quality service to each person they encounter. I suggest emerald if you’re looking for a credit union.
My husband was pre-approved for a small car loan and three days later after we found the car we wanted Emerald Credit Union Underwriters denied the pre-approval the details was not clear, however, if a lending institution pre-approve and then take it back that does not look good on that lending institution.
I use to recommend this credit union to everyone now I pray they don’t or didn’t go here. I used to love the way they knew your name when you walked in the door but that’s just not enough. I’ve been with them for a long time had A LOT of …
I have been a member since 2008 and I love this Credit Union. I get my pay check early and I have never had a fee to pay that I known of. I wish I could have gotten an unsecured credit card from them. Other than that everyone should bank at a Emerald Group Credit Union!
I have had my account here since i was 3 years old Im always taken care of and would recommend this credit union to anyone. after reading these other reviews I believe that it is more customer being wrong than this place not doing their …
There’s something to be said for a local small business (compared to the big banks). Friendly faces and efficient service are usually what I get when I walk in. Emerald was the ONLY place my 18 yr. old son could get a loan for a car; …
I have been a member since I had a job when I was 14. they have always gone out of there way to take great care of me . I just refinanced my home with them . karen worked her butt off to get me takin care of .
I have had the WORST experience there over the last few years. It used to be so well run and Customer Service was a thing. Not anymore!
They no longer manage their own credit cards so can be of no asdistance!
Run fast, run far…. take your money somewhere else!
It is so easy to be swayed by all the offers of banking choices/card perks that come our way. When Emerald closed their Independence office, I thought “That’s it….I’m switching.” I loved the staff at this location and the convenience. …
I love this Credit Union. Never had any problems. I refer them to any and everyone I know. They help us out as customers in such a great and helpful way. Staff always pleasant and helpful. Hope i get this hardship loan. They really offer …
Emerald Group Credit Union kicks people when they are down. I wish I could give zero stars… I was a member for 15 years. I got divorced and needed to open up an account in my name and close the joint account. I saw that a couple of …
Always very friendly
Empty & friendly
If I could give 0 I would
Nobody can answer questions or fix problems. If you want to spend your time on hold this is the problem?
I want to deposit checks monthly. Could you make this service available at ATM machines?
I have received good service for the past two years.
This Is A Terrible Branch Their Lazy And Rude. I Wish The Bedford Branch Never Closed
Always polite, no problems ever, always trying to help and do the best for your situation.
Gerard is the best when it comes to buisness, highly recommend this credit union.
This place is horrible… it took them over a month to send my pin code and I still haven’t received my debit card.. Nobody can tell me nothing or even admit that they ass dropped the ball.
Great place to do business with that has a small, friendly atmosphere. I work for a “big bank”, but keep Emerald as my primary.
I’ve been banking there for over 10 years and i have never had a bad experience at either branch! Thumbs up!
This is the friendliest financial institution I have ever visited. The people are phenomenal I like Emerald Credit Union and would give them a 5
Worst experience ever…
Waited months for debit cards.. nothing but lies…never received it…then more lies. …
Emily at this credit union was amazing at 18 was able to secure my first loan at a low rate. Thank you!
By far the worst credit union ever. I will be closing my account and going somewhere else. I’ve had a issue with my debit card since June 2018. I will be contacting the BBB!
Cloesed on Wednesdays horrible decision for any establishment!!!
Whatever u do do not bank with this credit union … I had money taken out my account and because the company had debit out my account before they continued to let the company rip me off… Also policy to spend ur own money is crazy …. I repeat stay away from this credit union
I have been with this bank a couple of years now, I’m so disappointed in them. I will be closing this account when they make a mistake on their end they take forever to fix it nobody gets back in touch with you when they’re suppose to I …
They closed thier Independence location, now they are closing the Bedford branch. This leaves me with having to travel to the Garfield loction which is out of my way. I chose not to use this location due to the lack of customer service. …
I was with this Credit Union for a couple of year’s today I was informed by Bonnie someone in the back that she will closing my business account due too my purchase that looks like too her is personal like purchase from Starbucks which I …
I’ve been banking with Emeril credit union Since 1995 I’ve never had a problem I followed them from transportation boulevard to Bedford Heights and now Garfield Heights they always have a nice attitude there’s never a problem and truly I think this bank is the best bank that I’ve ever bank with
One star rating is generous. They dont answer the phone. Most employees are rude and, don’t want to be bothered with customers. Zero customer service. No interest in helping anyone, just taking your money. You would be better off finding a neighborhood loan shark.
Use to be a great place , offered wish list loans that didn’t do credit checks which really helped out in time of need , now can’t get that without a credit check. They talk down on you and don’t treat people nicely at all.
I filed for the Hardship 90 days where I wouldn’t have to pay on visa or personal loan I believe same day I got e-mail about it on March 26th. I’ve called left messages, spoke with someone been laid off since March 16th no unemployment yet no answer from Emerald.I did get approved for hardship thank you.
I went in with my son to open a joint and single SAVINGS account no debit cards requested and they pulled a HARD inquiry on my credit not a soft inquiry just to verify information but a HARD inquiry as if I was applying for credit, I’ve …
This credit union is by far the best credit union I have ever had the pleasure of having. The staff is super friendly and are always very helpful. I absolutly love the new system and will continue to be a proud member of this credit union.
My first credit union and I really have to say my experience was very pleasant! As a newer member this is a place that offers quality service to each person they encounter. I suggest emerald if you’re looking for a credit union.
My husband was pre-approved for a small car loan and three days later after we found the car we wanted Emerald Credit Union Underwriters denied the pre-approval the details was not clear, however, if a lending institution pre-approve and then take it back that does not look good on that lending institution.
I use to recommend this credit union to everyone now I pray they don’t or didn’t go here. I used to love the way they knew your name when you walked in the door but that’s just not enough. I’ve been with them for a long time had A LOT of …
I have been a member since 2008 and I love this Credit Union. I get my pay check early and I have never had a fee to pay that I known of. I wish I could have gotten an unsecured credit card from them. Other than that everyone should bank at a Emerald Group Credit Union!
I have had my account here since i was 3 years old Im always taken care of and would recommend this credit union to anyone. after reading these other reviews I believe that it is more customer being wrong than this place not doing their …
There’s something to be said for a local small business (compared to the big banks). Friendly faces and efficient service are usually what I get when I walk in. Emerald was the ONLY place my 18 yr. old son could get a loan for a car; …
I have been a member since I had a job when I was 14. they have always gone out of there way to take great care of me . I just refinanced my home with them . karen worked her butt off to get me takin care of .
I have had the WORST experience there over the last few years. It used to be so well run and Customer Service was a thing. Not anymore!
They no longer manage their own credit cards so can be of no asdistance!
Run fast, run far…. take your money somewhere else!
All I did was transfer some money to my nephews account, and asked when my debit card is coming in the mail. Both things were taken care of.
It is so easy to be swayed by all the offers of banking choices/card perks that come our way. When Emerald closed their Independence office, I thought “That’s it….I’m switching.” I loved the staff at this location and the convenience. …
I love this Credit Union. Never had any problems. I refer them to any and everyone I know. They help us out as customers in such a great and helpful way. Staff always pleasant and helpful. Hope i get this hardship loan. They really offer …
Emerald Group Credit Union kicks people when they are down. I wish I could give zero stars… I was a member for 15 years. I got divorced and needed to open up an account in my name and close the joint account. I saw that a couple of …