I am the owner of a condo in Seattle and Emerald Management manages the Home Owners Association. Recently, a matter came up with my unit that required a lot of time and effort. I’m pleased to say that Jess Fields was the Super Hero who …
SPECIFICALLY HEATHER COLLINS AT EMERALD WAS A GEM TO WORK WITH. I OWNED A CONDO IN NORTH SEATTLE AND HEATHER WAS ALWAYS THE MOST HELPFUL WHEN ASSISTING ME. SHE WOULD GO ABOVE AND BEYOND AND NEVER MADE ME FEEL LIKE I WAS PESTERING HER. …
Emerald told me that there was water leaking under my tub gasket to the underneath storage and using their contractor Sno-king plumber to fix,and sent me a bill $1500 without telling me what they did.I email them asking why the bill is so …
Excellent communication and reaction from the Emerald Management staff to a tree that fell over the building of our town-homes. The tree was removed the same day after a chat with Melissa. Thank you!!!!!
Absolutely unprofessional. Shelly is a bully. She regularly hangs up on homeowners and seems proud to say this. No HOA should get involved with this nightmare of a business.
Our community was managed by this HOA company. I have the worst experience dealing a repair work. They do not respond to a phone call. They do not call back if you leave a voice mail. No proper response to email. They work in favor of the contractor than the resident
Terrible firm. Had to deal with them for years. Cannot overemphasize how terrible. They would mismanage a useless project which would damage your home, and would not take responsibility for that – happened a number of times. They would …
I have lived here over 10 years, and never have I seen a company come in and do such a beautiful job. The place has never looked better with the constant care. If you write to Jessica or Shelley, you will get a response immediately. Things …
Emerald is a terrible property management company. With the exception of the accountant, every Emerald employee I’ve been forced to work with is disorganized, rude, and incompetent. I cannot think of ANY company I have a worse overall opinion of.
After being an HOA President for 10 years and working with different mgt companies, our property was never in better hands than with Emerald. All of their processes and focus are about protecting and serving our community. They have an …
Just like the previous four companies contracted for our complex they will let you down. Because of my experience I will never be part of an association again and I’m selling my home. Emerald is better than the previous management companies but that is not an award.
Believe the negative reviews. These people are a waste of time. The staff can’t even communicate if their live depends on it. These people lie and are full of excuses. One minute, someone emailed saying the resident will be fine $100 for …
I wish I could give zero stars here. One of the worst managing companies I have seen so far. They are extremely unprofessional and unresponsive. I just read the reviews about this company and couldn’t agree more. If you have an option move from this horrible company to manage your condo.
DO NOT USE EMERALD MANAGEMENT FOR YOUR PROPERTY. This companies incompetency has cost our community members and HOA hundreds of dollars. They utilize predatory tactics to siphon money away from your HOA members with no remorse. …
They manage our HOA and I cannot stress how awful this company is. Disorganized, rude, inept, accounting mistakes frequently. If you are forced to work with them, pay close attention to the accounting. They like to sneak in extra fees that …
Emerald Management took over our HOA and has actually been doing their job. When I was on the board we were doing everything, now they get the bids, take the complaints, send out notices and communicate with all the owners efficiently and in a timely manner. I have appreciated their professionalism.
Shelly is horrible, she has been replaced with Jessica who NEVER is there to take a call. She doesnt return calls nor does she answer emails. More money going out, less and less being done on our property. Almost think we would be better …
I have had the misfortune over several years now of having to deal with different property/association management firms. These businesses, that purport to serve homeowner communities, are all awful, each in their own way. But Emerald stands …
Our condominium is handle by Emerald MGMT and they are truly best in timely responses and taking care of property issues. If they are not able to help due to HOA policies, Emerald help you to suggest best option available in the market for your condo issues .
I rarely ever leave reviews even when I had bad experience. But my experience with Emerald has been so bad and frustrating that I had to. They never respond to a call, ever! Left several voicemail and not once did they get back to me. I …
Madison Kelly helped me resolve an urgent issue at the end of the day on Friday that I would not have been able to resolve the following Monday. I greatly appreciate Madison’s swift reaction and willingness to help me. This has brought me …
Deplorable company. Zero regard for property safety or security. Ring peep hole cameras not allowed due to property
“aesthetic” loosely cited by the rules and regs. Property parking and security …
Sometimes the ability to handle small non-critical issues is just as important as the big stuff- otherwise it festers and becomes a big issue. Emerald and especially Madison Kelly are very responsive and quick to help resolve these issues. I appreciate the support.
I recently had an amazing experience working with Jess Fields of Emerald Management & Consulting. I am a property manager at a condo complex managed by this company and we were presented with a very difficult maintenance situation. Jess …
I have only dealt with them a few times, but my opinion of them is already tanking. Most recently it was an email saying that if I wasn’t home, or hadn’t given them a key, they’d hire a locksmith to gain entry to my home. Without my …
This company is pure trash. If you have a terrible HOA they will side with them no matter what. Even when you bring law into it and show them the declarations where they are faulting. They will ignore you, not get back to you, charge you …
Working with Emerald Management has been smooth and efficient. Both Jessica and Madison made getting HOA approval for renovations to our unit an orderly process that moved along well. And Crystal has been very helpful and friendly on the accounting side. Thank you for welcoming us to the building.
Katie Snow is AMAZING! She was so fast and communicative. I was not able to get what I needed, and she stepped in and got it done within less than an hour, truly she made it possible for my buyer to close on his home purchase on time and …
I am the owner of a condo in Seattle and Emerald Management manages the Home Owners Association. Recently, a matter came up with my unit that required a lot of time and effort. I’m pleased to say that Jess Fields was the Super Hero who …
Believe the negative reviews. The are the worst, check them out on Yelp…no fake reviews on there yet.
Expect to not have your phone calls answered or returned.
SPECIFICALLY HEATHER COLLINS AT EMERALD WAS A GEM TO WORK WITH. I OWNED A CONDO IN NORTH SEATTLE AND HEATHER WAS ALWAYS THE MOST HELPFUL WHEN ASSISTING ME. SHE WOULD GO ABOVE AND BEYOND AND NEVER MADE ME FEEL LIKE I WAS PESTERING HER. …
Staff at Emerald MGMT is always there to assist with utmost professional.
Thank you Jess!!
Our manager with Emerald, Jessica, is efficient with communication, professional, and thorough. We are happy with their work thus far.
I emailed Nicole to request documents and she provided them so fast. Really helped my buyers out.
Nicole Lemons, and Robert Skrbin I cannot thank them enough. they are very helpful and great with communicating!! Cant say thank you enough.
Emerald told me that there was water leaking under my tub gasket to the underneath storage and using their contractor Sno-king plumber to fix,and sent me a bill $1500 without telling me what they did.I email them asking why the bill is so …
Excellent communication and reaction from the Emerald Management staff to a tree that fell over the building of our town-homes. The tree was removed the same day after a chat with Melissa. Thank you!!!!!
I have pretty bad experiences with this management company.
They NEVER answer their phones when you call them. …
Absolutely unprofessional. Shelly is a bully. She regularly hangs up on homeowners and seems proud to say this. No HOA should get involved with this nightmare of a business.
Our community was managed by this HOA company. I have the worst experience dealing a repair work. They do not respond to a phone call. They do not call back if you leave a voice mail. No proper response to email. They work in favor of the contractor than the resident
Terrible firm. Had to deal with them for years. Cannot overemphasize how terrible. They would mismanage a useless project which would damage your home, and would not take responsibility for that – happened a number of times. They would …
I have lived here over 10 years, and never have I seen a company come in and do such a beautiful job. The place has never looked better with the constant care. If you write to Jessica or Shelley, you will get a response immediately. Things …
Emerald is a terrible property management company. With the exception of the accountant, every Emerald employee I’ve been forced to work with is disorganized, rude, and incompetent. I cannot think of ANY company I have a worse overall opinion of.
After being an HOA President for 10 years and working with different mgt companies, our property was never in better hands than with Emerald. All of their processes and focus are about protecting and serving our community. They have an …
Just like the previous four companies contracted for our complex they will let you down. Because of my experience I will never be part of an association again and I’m selling my home. Emerald is better than the previous management companies but that is not an award.
Believe the negative reviews. These people are a waste of time. The staff can’t even communicate if their live depends on it. These people lie and are full of excuses. One minute, someone emailed saying the resident will be fine $100 for …
I wish I could give zero stars here. One of the worst managing companies I have seen so far. They are extremely unprofessional and unresponsive. I just read the reviews about this company and couldn’t agree more. If you have an option move from this horrible company to manage your condo.
DO NOT USE EMERALD MANAGEMENT FOR YOUR PROPERTY. This companies incompetency has cost our community members and HOA hundreds of dollars. They utilize predatory tactics to siphon money away from your HOA members with no remorse. …
They manage our HOA and I cannot stress how awful this company is. Disorganized, rude, inept, accounting mistakes frequently. If you are forced to work with them, pay close attention to the accounting. They like to sneak in extra fees that …
Emerald Management took over our HOA and has actually been doing their job. When I was on the board we were doing everything, now they get the bids, take the complaints, send out notices and communicate with all the owners efficiently and in a timely manner. I have appreciated their professionalism.
Melinda, Robert, Dafne, and Nicole have been great this past year. All have been professional, courteous, and responsive. Five stars for them.
I cannot stress enough the negative impact this company has on communities run by this association. …
Shelly is horrible, she has been replaced with Jessica who NEVER is there to take a call. She doesnt return calls nor does she answer emails. More money going out, less and less being done on our property. Almost think we would be better …
I have had the misfortune over several years now of having to deal with different property/association management firms. These businesses, that purport to serve homeowner communities, are all awful, each in their own way. But Emerald stands …
Nicole Lemons is one of the two people and Emerald that lead our condo associations property management needs. She is amazing!!!!!! …
Our condominium is handle by Emerald MGMT and they are truly best in timely responses and taking care of property issues. If they are not able to help due to HOA policies, Emerald help you to suggest best option available in the market for your condo issues .
I rarely ever leave reviews even when I had bad experience. But my experience with Emerald has been so bad and frustrating that I had to. They never respond to a call, ever! Left several voicemail and not once did they get back to me. I …
Madison Kelly helped me resolve an urgent issue at the end of the day on Friday that I would not have been able to resolve the following Monday. I greatly appreciate Madison’s swift reaction and willingness to help me. This has brought me …
Deplorable company. Zero regard for property safety or security. Ring peep hole cameras not allowed due to property
“aesthetic” loosely cited by the rules and regs. Property parking and security …
Sometimes the ability to handle small non-critical issues is just as important as the big stuff- otherwise it festers and becomes a big issue. Emerald and especially Madison Kelly are very responsive and quick to help resolve these issues. I appreciate the support.
I recently had an amazing experience working with Jess Fields of Emerald Management & Consulting. I am a property manager at a condo complex managed by this company and we were presented with a very difficult maintenance situation. Jess …
I have only dealt with them a few times, but my opinion of them is already tanking. Most recently it was an email saying that if I wasn’t home, or hadn’t given them a key, they’d hire a locksmith to gain entry to my home. Without my …
This company is pure trash. If you have a terrible HOA they will side with them no matter what. Even when you bring law into it and show them the declarations where they are faulting. They will ignore you, not get back to you, charge you …
Working with Emerald Management has been smooth and efficient. Both Jessica and Madison made getting HOA approval for renovations to our unit an orderly process that moved along well. And Crystal has been very helpful and friendly on the accounting side. Thank you for welcoming us to the building.
Katie Snow is AMAZING! She was so fast and communicative. I was not able to get what I needed, and she stepped in and got it done within less than an hour, truly she made it possible for my buyer to close on his home purchase on time and …