I walked into Empire city laboratories at 395 Pearl Street at about 08:00am in the morning to do a PCR covid-19 test on June 29, 2021. I had misread the information on the website that says the results will be ready at 11:59pm. I thought …
i just want to take a moment to appreciate Shara Jeet in customer service; every time I am in need of something she has always made herself available to help me with the upmost professionalism and courtesy. thank you so much for everything!!
This morning I called your lab about the results and asking an additional informations to be added. Steven Anderson was so kind and helpful that he made my day so cheerful and happy. Thank you Steven for your kind and help!
Great Lab!!! We started using this lab 6 months ago. Our team is happy with their services. They also provide house calls for our elderly and disabled patients who cannot go out for routine bloodwork.
Empire City Lab is one of the best labs I have worked with. The company is efficient friendly and responds almost immediately. Subhan is respectful and gets the job done asap. We’ve dealt with many ECL employees and we all feel that Subhan is the one of the most suitable for the position he is holding.
Fast Covid results services. I got my results on time as promised.
Thanks to Steve in client services he helped a lot.
Just for others who are complaining about untimely results, you need to update your correct information on their portal which Steve from client services did for me.
I have nothing but glowing things to say about Empire City Lab. Our Tech/Healthcare company has used them as our primary lab partner, and they have been extraordinary in completing our requests and going the extra mile. Sarah Jane from support has been a terrific help for us.
I recently went to center in Fairfield nj Quick and pleasant staff. My results next day….Had trouble doing my patient portal spoke to Steven Anderson who was very helpful in advising me step-by-step step I doing this.second time at this facility if you live in this area use them…
Had a PCR covid test for international flight – excellent service with Pamela who took the test and Tom Kevin who helped me over the phone to access the results. Would recommend and use next time I travel
I did my test on 12/30/21 I am still didn’t get my result. I called 12 am Muhammad Ali pickup the phone I was very rude but he still help me with the result. Very good employee
Ms milli George was Great answered all my questions. Even when I got frustrated she helped me out big time. Thanks Milli u rock.. keep up the great work
I really salute the professionalism of this center, they are very pleasant and have great customer services. Special thanks to Tom Kevin who was fast on assisting me with my lab results.
ahmab kashan he was so nice and respectful & I will give him 5 star Cause he said why am i in earth if Angels belong in heaven that was so sweet i will recommend him for any customer service. he resolve my issue.
Mehmood was the most helpful person imaginable! He got me into my account and walked me through every step of the process with great knowledge and patience!
Great customer service. Minor issue with my last name not spelled correctly. I called and Sarah quickly corrected my info and resent my Covid test result. Thank-you!
My husband and I took my covid19 PCR test on a Tuesday at 2pm est at a testing sight in Long Island. I needed my results in less than 24 hours for a trip to Aruba the very next day. I was told they could not promise anything because the PCR …
USAMA, thank you so much for being accomodating to our concern. Thanks for the assistance. Hope everything will be well! Have a pleasant day ahead
Another thumbs up for MANNY ( the front line guy )!
Great assist!
Frank was so helpful in a time of need. I can not thank him enough on supporting me during my hard times. Also I got my Covid results for travel in less that 24 hrs with a text directly from the lab! The rep Nabeel is awesome!
After a mixup with the misspelling of my name on my lab results, Steven at Empire City Laboratories saved the day by staying on the phone with me while correcting the misspelling & making sure I received the corrected lab results! You have restored my faith Steven! Thank you so much!!! 😊🙏🏽👌🏽 …
We have been using them for about 5 years and have had no problem with them. They are easy to talk to and they are on point all the time, especially the billing department. Frank is very helpful.
Worst place ever!!! The front of the house staff are rude and obnoxious. They don’t even care to help. Find another lab not worth the time and effort!!! …
If I could give a zero I would. Waiting on 7 days for my PCR results and still nothing. When I call I’m either told to wait or I get a recording indicating the call volume is too hight and call back later. This is highly unprofessional and not acceptable!
Terrible – stay on East Coast. 12/24 PCR never notified. Nobody knows anything nobody answers emails or texts. Most PCR tests in Ohio (other than Empire City labs) are 1-2 days. Screwed up and had to get other test and went back to …
Service at Empire City Labs is excellent. I was helped by Ali Haider and he was excellent. His customer service skills are very good. Thank you Haider!
Great lab with prompt service. Couldn’t find a result from December that I misplaced and their customer service rep Subhan was really patient and helpful and found it for me.
The customer service is excellent, from testing through getting results. I would especially like to thank Saqlain for all the patience and professional help that was provided for me.
Highly recommended lab!! 👍🏻
Without any questions and problems they helped me to get what I needed to do. Especially, Mr. Steven A. was really kind and patient while working with me. Thank …
I just want to say Sarah was very helpful, she was amazing she have the magic touch, I could not get into the site without her help, so she was definitely a great help.
I didn’t get my covid results back for 2 days and was stressed out of my mind because I needed it for travel, but Shayan patiently stayed on the phone with us and gave us MULTIPLE ways to access my results. Thank you for saving my trip Shayan without you I’d be stuck in new york
Steve Anderson helped me with getting my covid test results really quickly even though their website patient wasn’t working well to register me nor recognize my information when they sent me an access code. I appreciate his speedy help!
Stephen from client services was super helpful. There was an issue with my covid test results online and he helped me correct my DOB that fixed the issue. Also I am (covid) negative. Thanks.
Sarah Jane was such a great help for setting pick up so quickly and as directed. She’s very professional and friendly! Love working with ECL and their portal is so easy to use.
Our Pediatric Office is very pleased Empire City Labs. One of the Empire staff, Ahsan, returned our call promptly and resolved an issue quickly. Ahsan is always professional, pleasant and helpful. We appreciate the excellent customer service provided.
Got my PCR Results conducted through Medrite from Empire City Labs within a day. Steven Anderson from Client Services was very helpful in adding my passport details to the Results. Good work! Anup Shah
I went to CityMD for a PCR test and they were just completely unorganized. I’m still waiting for my results. I went to SOMOS and within 24 hours had my results. I called Empire Labs and spoke to Steven and within minutes, I had my results. Great customer service and timely response!
There was an issue with the spelling of my name, and I got amazing customer service from Haider who easily figured out what the problem was and assisted me with a great attitude.
I have been ordering for my urgent care for years from Empire City Labs. I deal mostly with Sarah Jane AKA Sahar. She is the absolute best. Sahar is always on point, very sweet, extremely professional. Sahar never makes me wait for my …
Steven from the patient helpdesk was super nice and helpful in getting my covid labs results for my flight. Super quick turnaround when other places in the city cannot turn things around on the weekend.
Mohsin provided great patient service. I would definitely use these services again. I hope Empire City lab knows the high caliber employee they have in Mohsin. Thank you!
We had our PCR tests done at Empire City Lab this morning. Staff was efficient and professional. Naveed was of great assistance in accessing the lab results on the patient portal. I called him a number of times and he was very patient.
Excellent experience! Great customer service by phone and less than 24 hour turn around time. Very easy patient portal! Ahsan was amazing! So friendly and patient with explaining the portal and any other question!
I took a PCR Covid Test. Great customer service from Haider. He picked up my call and was helpful and answered my questions regarding my PCR Covid Test.
Steven Anderson was a great help! Unfortunately I could not log into my covid results and he helped me step by step to get to it. Even gave me different options. Will recommend! Quality customer service.
I used to work there for a while and I am disgusted by ever being employed at this place. It is a bad experience working here in the beginning I was trained by somebody that was only in the job for four months instead of someone with more …
Representative Steve Anderson was very helpful and patient when I struggled to register and get my results. He walked us through the process step by step until I was finally able to get them. 5/5 recommend.
would give 0 stars if i could took a pcr test took over 2 weeks to get results now a full month later they sent a bill because they tested for multiple things that no one asked to test for and i very much doubt they can even test for with a …
When I called billing to pay for my daughter’s bill I asked if they could reduce it with a discount because all of her student loans came due at once. Empire City Laboratory billing department was understanding and tried to help by giving …
I did my test at this location and the service was very quick and the walk in staff doing the actual test were very nice and helping. Special thanks to Mr. Steven for helping me out with my problems to receive my test results faster and on time.
We are Dr. office using this Lab for many years, a person in their pick up and supplies department whose name is Faiq is always so helpful and professional in his work when it comes at transportation of specimens or delivery of the of the supplies, our Dr. is very happy with the services, recommended 5 stars
Very good service. I have been getting tests in this lab for almost 10 years. Very professional and very friendly and very helpful people and service, especially Mr. Haider at patient services and Mr. Ben at billing. I highly recommend this lab.
Empire City Labs was wonderful to work with. I needed my results for a Covid-19 test to travel (Medrite was unhelpful in that) so I called the lab directly. I worked with Steven and he was so kind and quickly found my result and emailed it directly to me. Thank you!
We had to travel and were looking for for a quick PCR test. Customer service was at its best. They gave us the appointment right and result in less than 5 hours. I would definitely recommend it to all my family and friends.
I had my PCR test for my flight. I had a really good experience with the Lab. Tom Kevin was especially helpful and very calm and collected throughout the whole process. …
I recently had to get a PCR for a trip that I was taking abroad. I got the results in 24 hours but my passport number needed to be on the PCR test I took in order to get into the country I was traveling to, and it was not there . I …
The representative Sara was excellent in explaining and providing my PCR test results…She was very patient and lovely to speak to and very friendly as well as very thorough with my test…Great service..I would give her 10 stars if it could …
Took a Covid PCR test on Thursday December 30th and have still not gotten results. When you call the number you get an on hold recording about 10 times before the recording says too high call volume…..call back later. Then asks you to press 1 to leave a message. Left numerous messages with no return call. Totally unprofessional!!!
Hit or miss at best. Family went to a local Covid testing site that was using Empire City Labs behind the scenes to process the samples. Site took both Rapid and PCR tests on everyone. Rapid test results were received promptly (run locally …
Its been almost a year now we are working with Empire. Without a doubt Tom is the only Client Services representative who provided me correct info which I needed in timely manner and professional way. Keep up the good work. Looking forward to get services from Tom further.
It was so easy the wait time is short just 5 minutes we had an appointment all information go to their website.You will receive a text reminder the day before of your appointment it said have a credit card ready but when we got there they …
I call in the morning.Empire city lab sunset park , one person pick up phone , I was nervous, his name is Hamja, I get the result , we are 4 family members test , going to see our destination in Bangladesh. Thanks Hamja once again, Now I’m sleeping deeply. 1: 25 am
Was cutting it very close with an international flight for which I needed quick PCR results, and the folks at Empire City Labs were extremely helpful and understanding. Special shout-out to Abdullah W. who was very patient and helped me every step of the way to make sure my results were posted and available. Great customer service!
As i was traveling to India, I needed my RT-PCR covid test results as soon as possible and when i called to the number, steven helped very quickly to get my test results. Also he did some extra help adding the passport number on the test results, i appreciate the service offered and would visit this center again if necessary.
I had an amazing experience Mr. Suban was very helpful. I called twice with two issues he assisted my co-worker and I I’ma very professional manner, thank you for your service.
I called the number to get my test result. Steven Andersen picked up the phone quickly and sent me all the document I needed within five minutes. I’m very satisfied with the customer service!
My mother was traveling and needed a negative Covid test to do so, she went to a pharmacy where the person misspelled her name and did not write the proper DOB. I called Empire City Labs and a customer service representative by the name of …
I was traveling with my family in the Us. We did our covid tests with ECL.
The service was very efficient & Professional. We needed some guidance with the process and I want to recommend Tom Kevin for helping us with great patience.
I got PCR covid testing for travel from Empire City Sunset park and called the customer service for results. The customer representative Usama was very helpful and guided us a lot. We need reports by today for travel purpose and Usama expedited it. Great customer service
Hi, I am very happy and satisfied with this lab. I went to EMPIRE for Covid test. Thankfully they performed, gave me result on time. Especially when I called in Lab for my results the representative Tom was so polite and fixed my result …
Tom Kevin was so very helpful. I am graduating from St Joseph’s College and needed Covid test results fast. He stayed after hours and walked me through the process. I am so grateful for his kind and professional help. Thank you!!!
I’m not sure how I can give this place minus 1000 stars but that’s what they deserve. My boss went there for a 24 hour PCR test so he could fly to Portugal today. He went for the test 2 days ago. They still haven’t given us results. This …
I talked to Haider on the phone and they were delightful and very helpful! I would love for every phone call to have gone as smoothly as that one. A wonderful experience for sure.
Its my pleasure to work with Sarah Jane. She is very helpful and courteous. We always get help from her whatever we need in timely manner. I greatly appreciate her professional attitude.
I got PCR covid testing for travel from Empire City Sunset park and called the customer service for results. The customer Services was very helpful and guided us a lot. We need reports by today for travel Great customer service.
Sarah was very helpful in forwarding my results when I realized that the results originally sent were from a prior visit and not the most recent one. Excellent customer service!
I had my covid swab done at MedRite in Passaic, NJ… Good experience.
But
I always have some stupid technical problem when I go to review my results. Tom …
I called in to the help number and was attended by Mr. Tom Kelvin after I had what seemed to be a delay in receiving results.
Mr kelvin was very attentive helpful in looking up my information and getting …
I recently got my PCR tests completed by empire. I was greeted by professional staff who helped me and my family go through the process with a high level of comfort. They made me & my family feel relaxed during the testing process. I …
I did my covid text from empire city labs and I was facing issues in getting my results a person whose name was Faiq he assisted me in the best possible mannersand delivered my results. He answered all my questions and provided excellent customer service. It was a great experience.
I had my PCR test for a flight overseas, which took less then24 hours expected. While I got the results, I needed to add my passport number to the form. I called the lab, and Tom Kevin served me. He immediately helped me to update the …
Hamza was wonderful! I had to call for my results because they didn’t come up on my phone, and he very calmly walked me through how to get to it on the laptop. I now have mu results that i can print! Thank you Hamza for your help.
The guy on Customer care was Sheraz from C Care was goodguy but this lab Called EMPIRE CITY LABORATORY (ELC) is a scam . I respect all medical ,practitioners n all technicians. But it’s annoying, my test results are pending after 9days . …
Jay was absolutely incredible !!! We contacted Empire City Labs as our flight was 2 days after our COVID PCR Test and the results needed to be expedited or we would lose our entire trip. Jay was on it from the minute I spoke with him. He …
disgusting service no one has answered my call. I’ve called 55 times to get results for my son since yesterday. Results I need so that he may return to daycare. I have been unable to return to work due to this place and their inability to …
Tom Kelvin was very helpful in getting me my covid-19 results from the lab. I’m leaving internationally tomorrow morning and its imperative I have results to bring to the airport. Thank you so much Tom for getting my results to me quickly and promptly!!
Had an issue with getting my COVID test results, but after I called the number provided, a gentleman named Subhan quickly resolved the problem. I’m satisfied with the entire experience, from testing at a set-up on the street, to getting results.
Excellent customer service from Steven Anderson at Empire City Labs when I called in for a test results. Steven was professional, efficient and extremely helpful. Strongly recommend using this Lab.
Called lab on a Sunday morning to get my sons results. Tom Kevin was so great. Had issues with the link that gives you the results. Without hesitation he helped me. Thank you Kevin I now have the results.
I had a good experience at the test site. I also had a good experience when I called to enquire about my test result. I spoke with Mr. Tom Kevin. He was courteous and guided me through the portal use. He also made sure to ask if all the demographic information was accurate.
Steven, from Client Services was extremely cooperative and supportive during my last minute search for printable Covid test lab results. I admire his angel patience while walking me through the whole process of finding patient portal tab and registering online. Thank you, Steven, from a very Appreciative Client!
Covid test results in only 24 hours. Most places take 48 hours minimum and likely longer. I was having some problems accessing the results. Sarah walked me through the app set up. Great customer service. …
Alex Martin helped me today and did a magnificent job. The service and assistance was fast and seamless. I was able to see my results in seconds. Thank you, Alex!!
I had recently called ECL to discuss my covid results (because they had lagged for some reason) and Tom Kevin was beyond courteous and kind is assisting in this matter. He was friendly, efficient and very knowledgeable- the whole call lasted only 4 mins because of his expertise. Amazing service 🙂
Called the lab to get my results as I was trying to catch my flight back to Canada. I was staying in New Jersey. Steven Anderson was the gentleman I spoke with. Instantly found my results and rushed to get them to me. Perfect service from them. Highly recommend
Not only were the results back super fast, but when we needed a passport number on the test for international travel, Ahsan was really, really helpful and went out of his way to make sure everything worked properly. I was very impressed, …
5 stars! Excellent experience at the lab for me and my children. As I was tracking down our results, I received top-shelf customer care from Ahsan who helped me multiple times with courtesy and respect! Really excellent experience.
Subhan was very helpful in assisting me with accessing my results as I was having some difficulty. He took me step by step through the process while in the phone with me and was clear, concise and patient with his instructions.
Empire city lab staff is amazing. Haider is very professional, he helped me locate patient results very quickly . Very helpful , professional and polite person. Thank You
I called ECL late on a Sunday evening and Tom Kevin of ECL immediately provided me with a certified document of PCR results by email a little over 24 hours after testing. …Much faster than other labs. Excellent service. Thank you for picking up the phone and serving our community.
Great Service. Highly recommend. Sanya was so helpful and so patient, she answered all my questions and did her best to provide us the reports.
Thanks Sanya!
I called Empire City Labs and spoke with Mr. Earon in regard to my PCR test, what a professional representative, he took care of the issue in 5 seconds. Thanks
Still haven’t received my results and it’s been four days!!! Left multiple messages and no responses. They probably sell your DNA and get money from tax dollars and then if they have time after all this, might provide results. Very unprofessional.
Working for Next Medical, we need our results fast. Empire labs is reliable and quick. I just recently called wanting to expedite results for a few patients and spoke with Steven Anderson. Almost as soon as I got off the call, the results were updated, which led to very happy patients!
Sorry to say this,but it is the most irresponsible and unprofessional place I ve ever seen. I didn’t not receive my PCR results from last Saturday!😖More than that, I keep calling and nobody picked up the phone even once 😖😖😖How does it …
I was assisted by Tom Kevin in receiving my COVID-19 PCR test results. Phenomenal service, a first class customer experience. Many thanks indeed to Tom, I highly recommend this service.
Subhan, Was so wonderful. He answered the phone after 5 which is amazing because no one even answers their phone. Not only that he went well above and beyond to make sure I got my son’s test results and stayed on the phone with me until i …
I had a bunch of tests done, & when i went in to see my doctor to review my results I found out that they had packed up shop & ceased to exist, phone disconnected & everything. …
Submitted my PCR sample for testing at the beginning of week since I needed proof a negative result to visit my sick mother in hospital on Christmas (hospital strick policy). This is the only visiting day (only allowing visitor on Christmas …
HEY, I have had the pleasure of speaking with HAIDER from Empire Labs in Sunset park and he ALWAYS super helpful with all of our clients. His patience and professionalism is EXCELLENT ! When dealing with them I always ask for HAIDER! …
After waiting days for my children test results I finally got help after speaking with Uasma his very helpful and patient. Thanks for your assistance . The three stars are for prior people I spoke with
*************SCAM*******
UPDATE: it’s been over 35 hours and still haven’t received the results. Had to pay extra $$$ to change my flight. Recommend to stay away!!!! They said I would …
Steer clear of this place!! The guy in the front that tries to draw your blood has no meaning of customer service and can over hear him yelling at others. Not to mention distasteful music blasting in the lobby. Completely unprofessional. Petty petty Pagan.
They have PCR walk in COVID testing but don’t bother calling that customer service number. No one will up regardless of how many times you call or stay on hold. It just hangs up automatically. …
Testing site had very pleasant and professional staff, results were fast. Needed some assistance with my phone to access results called in and received excellent customer service from Subhan
Ali Haider was extremely helpful in helping get my test results. I have used Empire City Labs several times, and they always deliver. Highly recommended.
On Tuesday December 28th I took a PCR test in preparation for a international flight this morning December 31st that required a negative PCR to travel. I had booked the appointment and paid out of pocket to ensure that the results would …
Hi, had a great experience at Empire City Lab. We had to travel to Canada and urgently needed Covid-19 PCR. I was a bit skeptical if I would get the results during the said timings, but Steve at the customers service reassured us. The lab …
Muhammad Subhan provided amazing experience all the way, he was extremely kind and patient He explained things clearly and thoroughly. Covid guidelines were followed strictly to ensure safety. Will definitely recommend.
Empire City was very helpful. They got the results done in within 24 hours.
The result had the DOB incorrect, and I called them and they fixed it right away. Special thanks to Steven Andersen who was super a helpful representative, friendly and knowledgeable in addressing the problem right away.
Went to a local pharmacy who uses this lab to process PCR test. Took PCR on 12/31/2021 and still haven’t received my results. Horrible, especially at a time when results are needed to make moves. 🤦🏽♀️ …
Sarah was very very helpful and patient. She got me to figure out what I was doing wrong in order to access my results. She stayed with me through the whole process. She was wonderful
Usama ,was very helpful, patient and very kind. Took the time to make sure I can do what I have called for., Stepped me through the process. I am very pleased with him and the service provided.
My husband and I took the test on Wednesday 12/29. To this day we haven’t gotten our results back. Good luck trying to call whether in the morning, mid day or afternoon. No one even picks up and even when you leave a message no one calls …
I had an exceptional experience here! Everyone was very professional and courteous including the staff and billing department! The cleanliness was also another PLUS which created a comfortable environment! This is probably the BEST location …
The man at the front desk was extreme rude and unprofessional. I came in for a covid test due to a high fever at 430. He started complaining that they close at 5, why would I come in at 430, he was groaning and sucking teeth. I already felt …
Tom Kevin was great! He was helpful and his customer service was superb. Helped me register and waited until I was able to get my lab results. Great experience using my chart portal.
Called for some issues and Osama answered and responded with patience and professionalism. He has been very helpful and will definitely doing business with this organization in the future.
I was travelling to Canada and needed my PCR results swiftly. I was recommended this lab, while there was a line of people, it moved swiftly and I was being swabbed within 5 minutes. They scanned my passport and the beautiful lady swabbed …
Spoke with Mr. Usama and he was able to locate my Covid Test results almost instantly that my family needed. Although, he didn’t explain the Test Results. However, he assured me that the results were out. This was all I needed and …
Very professional pleasant atmosphere. Cleanliness is next to Godliness. & I received the necessary results for my trip tomorrow. Thank you Chris Harris, for your patience, cooperation and understanding.
I can’t say it was the best experience -the labs did not have the results -it may have been more of a Speedy Sticks issue BUT what I can say is that Tom Kevin was the ONLY one that helped and provided excellent customer service. Found what I needed, corrected an error. Tom was definitely helpful Thank you so much Tom
Sara the representative took time to answer my questions to the best of hr ability. I appreciate her help.
I took my covid test last week 12/30 I was inform my test just reach the empire …
Was having trouble accessing my results. Spoke to Haider who was professional, patient and knowledgeable . Solved my issue within minutes. A very pleasant experience.
I just want to send my appreciation to Sarah jane in customer service, she has been such a great help to our practice, has never had an issue with providing service to us in any form. Always treats us with such professionalism and courtesy. Thank you again for making our job easier.
Empire City Lab performed several analytical tests for me and and my family. We were impressed with the accuracy of the results and the thorough report that was provided on timely manners. The people there were pleasant to interact with and …
I had a slight issue and Haider was extremely helpful in correcting the issue. Thereby putting my mind at ease! I really appreciate Haider’s assistance and I am very glad empire city labs has employees like him! Keep up the good work!
We are travelling today, and we needed to get our results quickly. I called to check on the progress, and Ahsan was tremendously helpful in identifying our results and telling me how I could receive them quickly. He even waited on the phone to make sure that everything worked seamlessly. Good work! Thank yoy.
Although I was disappointed with how long the results took to come back as I waited nearly 8 days (understandable due to the volume and time of year but still frustrating), I was very happy with the customer service that Sheraz Rasool …
I was tested in Baltimore last Wednesday but the sample was overnighted to Empire City Labs. I set up a patient portal but it still reads that they are validating my demographic information. I have called and left messages and also filled …
I spoke to Sania at client services and she is very professional and has helped me tremendously with my concerns and issues. Being that I work with the company, it makes my day more easy. She is very pleasant to talk to
People be aware of this place. I never been to this place before and I received and letter saying I owe money ($75) for a Covid test that I did. They had a fake Dr name also. I called the office and when I explain to them. This guys on the …
Sultan Ahmed was very helpful in clearing up a problem with the patient portal due to a typo. He was very polite and knowledgeable. He was reassuring and I was able to get my results immediately. He even stayed on phone until I was able to open my email. Thank you Sultan.
I had to interact by phone with a Tom Kevin regarding an urgent request to correct my name misspelling on a PCR test result form. This person was impressively competent, courteous and effective. He solved my problem in less than a minute, including the e-mailing of the corrected form. Highly satisfactory experience for me!
Thank you Hamza! Hamza just helped me get my test results after receiving a text at 3:19 am. He confirmed that my information was accurate in system, gave me a trick to logging on thru my iPhone and actually waited while I logged and got my …
My urgent care uses Empire City Labs. Upon encountering some difficulty accessing my results, I called their support line at 10:30 PM. Ahsan walked me through the process and gave me outstanding personalized service! I highly recommend them for their quick turn around time and their professional and individualized support.
I was tested on Sunday at a mobile location on 161st. I was told the results would take 2-3 days. I called yesterday they saId my results would be ready after 12pm and I would receive a text. Called again the next day after 6pm and my …
When I called regarding my COVID PCR Test, I spoke with Haider and he has given the best experience. He was quick, accurate and eager to help me with my issue. I really appreciated it. Best wishes for Haider.
Really appreciated the personal service from Subhan. Our wonderful local pharmacy North Shore Chemists uses Empire City Labs for PCR testing. I’ve always been so impressed that we would get results by text the very next day. Last weekend my …
Jawad was one of the best customer service representatives I’ve ever dealt with. I was having trouble accessing my labs and he walked me through a few different ways until I got the results. He was very professional but friendly and super helpful. I could not have been happier with his help.
Usama was very helpful he went above and beyond to help out. I’d give 5 stars for his customer service. I only gave a 4 star review because of how many times I needed to call in order for someone to answer, they need more staff.
Sarah from client services was amazing!! I have multiple locations and she provides patient results when needed very fast. Quick response and very easy to talk to 10/10!! Thanks.
The process was seamless and efficient. Results came back within 24 hours. My results didn’t have my information but I called the support number and Steven Anderson quickly helped me out. Great service!
Sania was extremely attentive and helpful. She was very patient and carefully walked me through all the steps to ensure that my issue was resolved as quickly as possible.
I am very delighted with the customer services that were provided to me by Mr.HAMZA. It was quite early in the morning and he helped me in opening and using the app needed to see my RT-PCR test in a proper way and was very patient in …
Tried calling multiple times throughout the day and even left messages but they’re simply overwhelmed so calls were dropped after being placed on hold for a few minutes. …
Very helpful and professional service from Osama Irfan. I so appreciate his taking the time to expedite my test results so I could join my friends for dinner. Thank you!
When I called I spoke with Haider and was given the best experience. He was quick, accurate and eager to help me with my issue. I don’t always get that thorough help. I appreciated it.
Earon Matthew helped me this evening resolve an issue getting results. He was superbly professional and patient throughout the process. Excellent customer service. Highly recommend!
I have had an issue getting this lab to post my results. My testing site uses this lab and I have been tested regularly since September. Since November, I have either had to return to the testing site or contacting the doctor directly as …
This afternoon I spoke with a gentlemen by the name of Osama, regarding my test results and registering for the patient portal. Osama was very helpful and assisted me with the registration process. He pointed out key factors about the …
I spoke to Haider a while ago asking about PCR test for international travel. He was very patient with me and explained to me the procedure and clarified some issues that I had concerns. I feel relieved after talking to him and I gave him …
Usama was wonderful! I had to call for my results because they didn’t come up on my phone, and he very calmly walked me through how to change settings step by step.Inspired by his speed and patience. Now i have my results that i can print. KEEP IT UP !! DOING GREAT !!
I wanna make an complaint on the location 763 56st. Brooklyn. They don’t even deserve 1 star! The front desk gave me a Covid test kit and let me performed it by myself outside the facility. Also, the nurse who’s done a blood work for me …
Had the PCR test results at this place, it was quick and easy. Next morning I received the results, but I was having an issue with accessing it. With a single call Haider helped me with the issue in a blink of an eye. He is very professional and very kind. Highly recommend the place.
All five stars for the excellent service and great help I got from the representative named Haider. Let me be clear these stars are ONLY for the service from this representative who was extremely patient and helpful through the frustrating …
Called in to ask for results and Haider was really attentive and accommodating, he made the experience overall wonderful and I couldn’t ask for better service! Thank you Haider 🙂
I was dealing with my doctor’s office staff for while with no success, I call ECL and Haider guided me on how to get my lab work results, in a matter of minutes he solved the issue, very friendly, knowledgeable and straight to the point… thanks Haider 🙂
The staff at Empire City Labs were extremely helpful. I was worried about not having my results in time for my flight home, but they were very patient and reassuring with me and were able to get my test results to me in time for my flight. Thank you to Sarah especially for her friendly customer service and communication!
Took a PCR Covid test Sunday, and got my results at 9:00 am the next day. Had a problem obtaining my results on my iPhone because my pop-up blocker was not disabled- when I called up Empire I spoke to Haider, and he was very helpful and walked me through the process to disable it. I definitely recommend.
Great customer service. I was happy with their speed and efficiency. I got my COVID PCR results next day after testing. I called the office to correct the spelling of my name. Stephen Andersen answered my call and was able to resolve my issue. He emailed the results within 3 minutes.He was polite, courteous and professional.
I had the most helpful customer service representative at Empire City Labs-Sunset Park. His name is Tom Kevin. He helped me while I was in a pinch with getting my PCR test in time for my flight. He was extremely professional, attentive, and …
Sarah is so helpful and patient, she provided us with info for our flight. We needed revised update For co. I’d 19 results for flight purposes and she verified our details and email it to us right away. We feel much better now knowing that …
Sania is a great help in regards to my issue and she called me back to make sure I got the results. I am extremely satisfied by her customer service and work ethics.
I review for Sarah who took my call after I tried too many times, and she was so helpful and give a prompt response and sending me email with the access for result of my PCR test. The result since yesterday was there but no one will send it till I called her. Thank you Sarah.
I am very impressed with how Tom Kevin addressed my concerns re: the result of my lab test. There were a couple of errors in my name and date of birth and he resolved them right away. …
Lab was very quick with results but I couldn’t seem to access them because of the pop up blockers. I called the lab and Aaron was very helpful. Great attitude, patient and knowledgeable. Thank you again Aaron.
I have had an incredible experience today talking to Sarah.
I called with some anxiety and worry about getting my results in time to fly. Sarah has put me at ease by fixing my problems clearly and very efficiently.
She is a great asset to this company and the company has served me very well today.
i had some confusion about the website/patient portal and i called at 24hrrs after my test and Ali Haider. He was very helpful and looked into my question…he then had me logout and log back in while he stayed on the phone and my …
Got back my covid pcr test results from here so quick. The gentleman named Steven helped me with fixing my last name and phone number. He made sure that I wouldn’t have to face any problem during my departure because of the test. Such great …
Amazing customer service experience. Spoke to Mr. Usama and he was super helpful resolving the issue. He knows what he is doing, he actually knows the art of providing best customer support!! …
We were waiting for the result over 36 hours then called the office and spoke to Ali Haider. He was very helpful located the test result and text us. He said if any issue call back he will help. Sure enough 5 minutes later we received all tests
Empire city labs have been great helping us, the office and our patients to a great deal. Spoke with one of the client services Rep: Steven today 01/18/2022 – had a question and clarification. Even though it was out of his service area, he …
I spoke with Sheraz this afternoon he was very helpful with helping me with understanding process and trying to help me get my results of my test . I was a little frustrated and disappointed at the time it’s taking for my results, I went …
I took a COVID test and received a text message from the lab stating that my results were in but when I tried to open the link that was sent, it didn’t work. I contacted the lab. After being on hold for just a short period of time, a …
Got amazing service from Tom Kevin, he helped me resolve an issue with the spelling of my name on the results, so quickly. I really appreciate how efficient and courteous he was. …
We got our test results today via text message. I was having technical difficulties accessing the file so I called customer service. A gentleman named Haider answered, he was extremely friendly and helpful. He explained everything to me, and I was able to access the file within seconds.
I took a covid and antibody test, the staff was really friendly.
I have some billing issues because I was out of town and missed the bill. I conctacted the empire city lab to figure it out. They are very responsive, especially Ben, who is so sweet and nice to help me sort things out.
Empire City Labs at Sunset Park has been providing us exceptional service to our private practice in Brooklyn. The lab results are sent over to us in a timely matter so that our patients don’t have to wait for a long time to get back their …
Sarah assisted me over the phone to update my entire family’s test results, so our passport ids would appear correctly on the form.
She was thorough, patient, and nice and would not end the call before making …
My experience was great they were fast very helpful especially Dr. Haider he help me get my Covid results on my phone he was very patient and helpful he taught me something on my phone as well this was my first time there I am satisfied with their service I highly recommend and the staff are very friendly
Today I had the pleasure of talking with Eaton a costumer service representative. He was able to help with no hesitation and show my how to work my apple phone to get my results faster. Thank you for such an amazing experience you have taken my anxieties away.
Great service. Highly recommended. Spoke with a rep for my test results. Sarah was so helpful even when she did not have any of my information in the system she did her best to help me. She have so much patience, she answered all of my question. She insured that i will get my test results soon.
Had the pleasure to get great customer service from Chris Harris. He went above and beyond my expectation of experiencing not just any regular customer service but someone that actually showed compassion and was very honest and actually …
If I can give zero stars I would. At this point I’m starting to believe this business is some kind of c health insurance scam. 2 yrs ago when the pandemic hit. It went to get tested. I called 5 days after testing. The middle eastern guy …
Super sketchy business practices. My blood labs were sent here by my provider. Lab presented themselves as in network provider then tried collecting astronomical cost. Tried calling billing and they acted like I was a criminal. Had to get my office involved to resolve.
Moeez provided excellent guidance on registering and obtaining my on line C-19 results. He was courteous and patient. Getting the test was a breeze at the Woodbury Commons Testing Center
i call so many time client servise, worker the name HAIDER is very profesional and always help me very good, hi is best of the best. im verey happy with this guy, thank very much Haider.
The staff was very cooperative. The info you guys shared with me was thorough, complete, very well-organized…very well-controlled. You guys are knowledgeable and very helpful.
So grateful for Haider who was so kind and efficient resolving a very import issue I had today when I was trying to view results on the portal. He was not rushed at all and took so much time explaining how to resolve the issue. I never …
I could write a whole report on the safety stuff. I’m that impressed. Plenty of space…seems to be well organized…doesn’t look like other labs where people are literally on top of each other trying to do work.
I had a doctor’s appointment two days ago and they took blood and sent it to this facility, Empire City Labs Sunset Park, for a blood test. I went to the website and didn’t see this latest blood test so I called their number and Heider …
Fast response. My wife’s information was not passed correctly from the doctor to them, and they were able to help me in less than an hour. Very good service. Thanks Tom Kevin for the quick turn around time.
Had a very good experience with Haider Ali when I called for my husband’s blood work results. He found the results quickly and patiently waited while I found the fax number for my doctor ( had to actually call them while he waited).. The results were immediately sent to my doctor!
Really great customer service! They sent me my covid results in 2 mins. Speak to Steven Anderson he was super helpful!
I walked into Empire city laboratories at 395 Pearl Street at about 08:00am in the morning to do a PCR covid-19 test on June 29, 2021. I had misread the information on the website that says the results will be ready at 11:59pm. I thought …
i just want to take a moment to appreciate Shara Jeet in customer service; every time I am in need of something she has always made herself available to help me with the upmost professionalism and courtesy. thank you so much for everything!!
I called doing a follow up for my results and SANIA helped me with my concerns, she’s very helpful and kind to talk too, very professional. …
Earon was very helpful in calling our clinic to make sure we received lab results regarding our patients.
This morning I called your lab about the results and asking an additional informations to be added. Steven Anderson was so kind and helpful that he made my day so cheerful and happy. Thank you Steven for your kind and help!
Great Lab!!! We started using this lab 6 months ago. Our team is happy with their services. They also provide house calls for our elderly and disabled patients who cannot go out for routine bloodwork.
Empire City Lab is one of the best labs I have worked with. The company is efficient friendly and responds almost immediately. Subhan is respectful and gets the job done asap. We’ve dealt with many ECL employees and we all feel that Subhan is the one of the most suitable for the position he is holding.
Fast Covid results services. I got my results on time as promised.
Thanks to Steve in client services he helped a lot.
Just for others who are complaining about untimely results, you need to update your correct information on their portal which Steve from client services did for me.
I have nothing but glowing things to say about Empire City Lab. Our Tech/Healthcare company has used them as our primary lab partner, and they have been extraordinary in completing our requests and going the extra mile. Sarah Jane from support has been a terrific help for us.
I recently went to center in Fairfield nj Quick and pleasant staff. My results next day….Had trouble doing my patient portal spoke to Steven Anderson who was very helpful in advising me step-by-step step I doing this.second time at this facility if you live in this area use them…
Earon was extremely helpful with helping me today … got the information I needed in a time efficient manner
Had a PCR covid test for international flight – excellent service with Pamela who took the test and Tom Kevin who helped me over the phone to access the results. Would recommend and use next time I travel
I did my test on 12/30/21 I am still didn’t get my result. I called 12 am Muhammad Ali pickup the phone I was very rude but he still help me with the result. Very good employee
Ms milli George was Great answered all my questions. Even when I got frustrated she helped me out big time. Thanks Milli u rock.. keep up the great work
Tom Kevin’s efficiency and kindness was very much appreciated! He ensured that I received my Covid test results prior to my flight. – Seline
I spoke with Ali haider for my COVID 19 PCR test results, he was so helpful and soft spoken .
Tom Kevin was very helpful in getting me my covid 19 test results. He was quick, efficient and personable.
I really salute the professionalism of this center, they are very pleasant and have great customer services. Special thanks to Tom Kevin who was fast on assisting me with my lab results.
ahmab kashan he was so nice and respectful & I will give him 5 star Cause he said why am i in earth if Angels belong in heaven that was so sweet i will recommend him for any customer service. he resolve my issue.
Mehmood was the most helpful person imaginable! He got me into my account and walked me through every step of the process with great knowledge and patience!
Im calling regarding my PCR test result. Thank you HADER for helping us to get the results asap. Since we need it for traveling
Great customer service. Minor issue with my last name not spelled correctly. I called and Sarah quickly corrected my info and resent my Covid test result. Thank-you!
My husband and I took my covid19 PCR test on a Tuesday at 2pm est at a testing sight in Long Island. I needed my results in less than 24 hours for a trip to Aruba the very next day. I was told they could not promise anything because the PCR …
USAMA, thank you so much for being accomodating to our concern. Thanks for the assistance. Hope everything will be well! Have a pleasant day ahead
Another thumbs up for MANNY ( the front line guy )!
Great assist!
Frank was so helpful in a time of need. I can not thank him enough on supporting me during my hard times. Also I got my Covid results for travel in less that 24 hrs with a text directly from the lab! The rep Nabeel is awesome!
After a mixup with the misspelling of my name on my lab results, Steven at Empire City Laboratories saved the day by staying on the phone with me while correcting the misspelling & making sure I received the corrected lab results! You have restored my faith Steven! Thank you so much!!! 😊🙏🏽👌🏽 …
Great customer service.
Steven Anderson was very helpful in clearing up a problem. He was patient and kind. I got the result right away. Thank you!
We have been using them for about 5 years and have had no problem with them. They are easy to talk to and they are on point all the time, especially the billing department. Frank is very helpful.
Worst place ever!!! The front of the house staff are rude and obnoxious. They don’t even care to help. Find another lab not worth the time and effort!!! …
great and prompt service. Tom Kevin was the representative that helped me and he made sure I got what I needed with patience and diligence.
If I could give a zero I would. Waiting on 7 days for my PCR results and still nothing. When I call I’m either told to wait or I get a recording indicating the call volume is too hight and call back later. This is highly unprofessional and not acceptable!
Terrible – stay on East Coast. 12/24 PCR never notified. Nobody knows anything nobody answers emails or texts. Most PCR tests in Ohio (other than Empire City labs) are 1-2 days. Screwed up and had to get other test and went back to …
Heider was an excellent customer service representative! Would definitely recommend this lab to any clients! 🙂
Great service. Highly recommended. Spoke with a rep Name Umair He help me to find my Results Keep it up My Friend God Bless you
Service at Empire City Labs is excellent. I was helped by Ali Haider and he was excellent. His customer service skills are very good. Thank you Haider!
Receiving PCR Covid test results in 24 hours or less IS ABSOLUTELY FALSE!
I am absolutely disappointed with choosing their services to do a PCR test for …
Great lab with prompt service. Couldn’t find a result from December that I misplaced and their customer service rep Subhan was really patient and helpful and found it for me.
Tom Kevin was a great help in navigating through the lab.
He returned my phone call when he said he would.
I really appreciate his help
The customer service is excellent, from testing through getting results. I would especially like to thank Saqlain for all the patience and professional help that was provided for me.
Highly recommended lab!! 👍🏻
Without any questions and problems they helped me to get what I needed to do. Especially, Mr. Steven A. was really kind and patient while working with me. Thank …
I just want to say Sarah was very helpful, she was amazing she have the magic touch, I could not get into the site without her help, so she was definitely a great help.
My wife and I got excellent service from Sarah this morning. She was very customer centric and helped us get our test reports on time.
I didn’t get my covid results back for 2 days and was stressed out of my mind because I needed it for travel, but Shayan patiently stayed on the phone with us and gave us MULTIPLE ways to access my results. Thank you for saving my trip Shayan without you I’d be stuck in new york
Tom was very helpful in assisting me. He really took the time out to walk me thru the entire process. I am very satisfied with his help!
Called Empire City Labs customer service today. Spoke to Haider. He was very helpful in posting my lab results. Thanks again Haider,
Steve Anderson helped me with getting my covid test results really quickly even though their website patient wasn’t working well to register me nor recognize my information when they sent me an access code. I appreciate his speedy help!
Stephen from client services was super helpful. There was an issue with my covid test results online and he helped me correct my DOB that fixed the issue. Also I am (covid) negative. Thanks.
Sarah Jane was such a great help for setting pick up so quickly and as directed. She’s very professional and friendly! Love working with ECL and their portal is so easy to use.
Our Pediatric Office is very pleased Empire City Labs. One of the Empire staff, Ahsan, returned our call promptly and resolved an issue quickly. Ahsan is always professional, pleasant and helpful. We appreciate the excellent customer service provided.
Got my PCR Results conducted through Medrite from Empire City Labs within a day. Steven Anderson from Client Services was very helpful in adding my passport details to the Results. Good work! Anup Shah
I went to CityMD for a PCR test and they were just completely unorganized. I’m still waiting for my results. I went to SOMOS and within 24 hours had my results. I called Empire Labs and spoke to Steven and within minutes, I had my results. Great customer service and timely response!
There was an issue with the spelling of my name, and I got amazing customer service from Haider who easily figured out what the problem was and assisted me with a great attitude.
I have been ordering for my urgent care for years from Empire City Labs. I deal mostly with Sarah Jane AKA Sahar. She is the absolute best. Sahar is always on point, very sweet, extremely professional. Sahar never makes me wait for my …
Steven from the patient helpdesk was super nice and helpful in getting my covid labs results for my flight. Super quick turnaround when other places in the city cannot turn things around on the weekend.
Heider was very helpful with getting our results. It was quick and easy
Mohsin provided great patient service. I would definitely use these services again. I hope Empire City lab knows the high caliber employee they have in Mohsin. Thank you!
We had our PCR tests done at Empire City Lab this morning. Staff was efficient and professional. Naveed was of great assistance in accessing the lab results on the patient portal. I called him a number of times and he was very patient.
Excellent experience! Great customer service by phone and less than 24 hour turn around time. Very easy patient portal! Ahsan was amazing! So friendly and patient with explaining the portal and any other question!
I took a PCR Covid Test. Great customer service from Haider. He picked up my call and was helpful and answered my questions regarding my PCR Covid Test.
Steven Anderson was a great help! Unfortunately I could not log into my covid results and he helped me step by step to get to it. Even gave me different options. Will recommend! Quality customer service.
I used to work there for a while and I am disgusted by ever being employed at this place. It is a bad experience working here in the beginning I was trained by somebody that was only in the job for four months instead of someone with more …
Earon was super nice and helped us every step of the way. He was very patient and explained everything thoroughly.
Haider is the best agent I have ever dealt with in my life. He assisted me with adding the passport number of 7 patients and he was very cooperative.
Representative Steve Anderson was very helpful and patient when I struggled to register and get my results. He walked us through the process step by step until I was finally able to get them. 5/5 recommend.
would give 0 stars if i could took a pcr test took over 2 weeks to get results now a full month later they sent a bill because they tested for multiple things that no one asked to test for and i very much doubt they can even test for with a …
When I called billing to pay for my daughter’s bill I asked if they could reduce it with a discount because all of her student loans came due at once. Empire City Laboratory billing department was understanding and tried to help by giving …
I did my test at this location and the service was very quick and the walk in staff doing the actual test were very nice and helping. Special thanks to Mr. Steven for helping me out with my problems to receive my test results faster and on time.
We are Dr. office using this Lab for many years, a person in their pick up and supplies department whose name is Faiq is always so helpful and professional in his work when it comes at transportation of specimens or delivery of the of the supplies, our Dr. is very happy with the services, recommended 5 stars
Very good service. I have been getting tests in this lab for almost 10 years. Very professional and very friendly and very helpful people and service, especially Mr. Haider at patient services and Mr. Ben at billing. I highly recommend this lab.
Empire City Labs was wonderful to work with. I needed my results for a Covid-19 test to travel (Medrite was unhelpful in that) so I called the lab directly. I worked with Steven and he was so kind and quickly found my result and emailed it directly to me. Thank you!
We had to travel and were looking for for a quick PCR test. Customer service was at its best. They gave us the appointment right and result in less than 5 hours. I would definitely recommend it to all my family and friends.
The customer service was great. I spoke to Tom Kevin who helped me correct an issue. He did this with professionalism and speed. Thank you!
I had my PCR test for my flight. I had a really good experience with the Lab. Tom Kevin was especially helpful and very calm and collected throughout the whole process. …
I recently had to get a PCR for a trip that I was taking abroad. I got the results in 24 hours but my passport number needed to be on the PCR test I took in order to get into the country I was traveling to, and it was not there . I …
The representative Sara was excellent in explaining and providing my PCR test results…She was very patient and lovely to speak to and very friendly as well as very thorough with my test…Great service..I would give her 10 stars if it could …
Took a Covid PCR test on Thursday December 30th and have still not gotten results. When you call the number you get an on hold recording about 10 times before the recording says too high call volume…..call back later. Then asks you to press 1 to leave a message. Left numerous messages with no return call. Totally unprofessional!!!
Hit or miss at best. Family went to a local Covid testing site that was using Empire City Labs behind the scenes to process the samples. Site took both Rapid and PCR tests on everyone. Rapid test results were received promptly (run locally …
Its been almost a year now we are working with Empire. Without a doubt Tom is the only Client Services representative who provided me correct info which I needed in timely manner and professional way. Keep up the good work. Looking forward to get services from Tom further.
It was so easy the wait time is short just 5 minutes we had an appointment all information go to their website.You will receive a text reminder the day before of your appointment it said have a credit card ready but when we got there they …
I call in the morning.Empire city lab sunset park , one person pick up phone , I was nervous, his name is Hamja, I get the result , we are 4 family members test , going to see our destination in Bangladesh. Thanks Hamja once again, Now I’m sleeping deeply. 1: 25 am
Was cutting it very close with an international flight for which I needed quick PCR results, and the folks at Empire City Labs were extremely helpful and understanding. Special shout-out to Abdullah W. who was very patient and helped me every step of the way to make sure my results were posted and available. Great customer service!
As i was traveling to India, I needed my RT-PCR covid test results as soon as possible and when i called to the number, steven helped very quickly to get my test results. Also he did some extra help adding the passport number on the test results, i appreciate the service offered and would visit this center again if necessary.
I had an amazing experience Mr. Suban was very helpful. I called twice with two issues he assisted my co-worker and I I’ma very professional manner, thank you for your service.
I called the number to get my test result. Steven Andersen picked up the phone quickly and sent me all the document I needed within five minutes. I’m very satisfied with the customer service!
Great customer service by Aron. Very professional, answered my call at 7 AM.
My mother was traveling and needed a negative Covid test to do so, she went to a pharmacy where the person misspelled her name and did not write the proper DOB. I called Empire City Labs and a customer service representative by the name of …
If I could give them a negative star I happily would. Worst service ever I have a flight back home and they still haven’t given me my results yet
I was traveling with my family in the Us. We did our covid tests with ECL.
The service was very efficient & Professional. We needed some guidance with the process and I want to recommend Tom Kevin for helping us with great patience.
I got PCR covid testing for travel from Empire City Sunset park and called the customer service for results. The customer representative Usama was very helpful and guided us a lot. We need reports by today for travel purpose and Usama expedited it. Great customer service
Hi, I am very happy and satisfied with this lab. I went to EMPIRE for Covid test. Thankfully they performed, gave me result on time. Especially when I called in Lab for my results the representative Tom was so polite and fixed my result …
Tom Kevin was so very helpful. I am graduating from St Joseph’s College and needed Covid test results fast. He stayed after hours and walked me through the process. I am so grateful for his kind and professional help. Thank you!!!
I was having problems with the online access. the customer services gentleman Hider helped me to insure I received my test .
Mr. Haider was extremely professional and kind. He took his time to eat me on the apple disable of pop service to receive result thank you
Earon is super friendly and helpful!!
Definitely recommend this place just for his good temper and patience!! 😉
Sultan Ahmad is great! He is friendly, professional, and seemed knowledgeable when answering my questions. …
I’m not sure how I can give this place minus 1000 stars but that’s what they deserve. My boss went there for a 24 hour PCR test so he could fly to Portugal today. He went for the test 2 days ago. They still haven’t given us results. This …
Sarah-did an excellent job! She made the corrections on the spelling of my last name. Very helpful. Sarah is definitely an asset to the company.
I talked to Haider on the phone and they were delightful and very helpful! I would love for every phone call to have gone as smoothly as that one. A wonderful experience for sure.
Its my pleasure to work with Sarah Jane. She is very helpful and courteous. We always get help from her whatever we need in timely manner. I greatly appreciate her professional attitude.
I got PCR covid testing for travel from Empire City Sunset park and called the customer service for results. The customer Services was very helpful and guided us a lot. We need reports by today for travel Great customer service.
Sarah was very helpful in forwarding my results when I realized that the results originally sent were from a prior visit and not the most recent one. Excellent customer service!
I had my covid swab done at MedRite in Passaic, NJ… Good experience.
But
I always have some stupid technical problem when I go to review my results. Tom …
I called in to the help number and was attended by Mr. Tom Kelvin after I had what seemed to be a delay in receiving results.
Mr kelvin was very attentive helpful in looking up my information and getting …
I recently got my PCR tests completed by empire. I was greeted by professional staff who helped me and my family go through the process with a high level of comfort. They made me & my family feel relaxed during the testing process. I …
I did my covid text from empire city labs and I was facing issues in getting my results a person whose name was Faiq he assisted me in the best possible mannersand delivered my results. He answered all my questions and provided excellent customer service. It was a great experience.
I had my PCR test for a flight overseas, which took less then24 hours expected. While I got the results, I needed to add my passport number to the form. I called the lab, and Tom Kevin served me. He immediately helped me to update the …
Hamza was wonderful! I had to call for my results because they didn’t come up on my phone, and he very calmly walked me through how to get to it on the laptop. I now have mu results that i can print! Thank you Hamza for your help.
The guy on Customer care was Sheraz from C Care was goodguy but this lab Called EMPIRE CITY LABORATORY (ELC) is a scam . I respect all medical ,practitioners n all technicians. But it’s annoying, my test results are pending after 9days . …
Jay was absolutely incredible !!! We contacted Empire City Labs as our flight was 2 days after our COVID PCR Test and the results needed to be expedited or we would lose our entire trip. Jay was on it from the minute I spoke with him. He …
disgusting service no one has answered my call. I’ve called 55 times to get results for my son since yesterday. Results I need so that he may return to daycare. I have been unable to return to work due to this place and their inability to …
Tom Kelvin was very helpful in getting me my covid-19 results from the lab. I’m leaving internationally tomorrow morning and its imperative I have results to bring to the airport. Thank you so much Tom for getting my results to me quickly and promptly!!
Had an issue with getting my COVID test results, but after I called the number provided, a gentleman named Subhan quickly resolved the problem. I’m satisfied with the entire experience, from testing at a set-up on the street, to getting results.
Excellent customer service from Steven Anderson at Empire City Labs when I called in for a test results. Steven was professional, efficient and extremely helpful. Strongly recommend using this Lab.
Called lab on a Sunday morning to get my sons results. Tom Kevin was so great. Had issues with the link that gives you the results. Without hesitation he helped me. Thank you Kevin I now have the results.
I had a good experience at the test site. I also had a good experience when I called to enquire about my test result. I spoke with Mr. Tom Kevin. He was courteous and guided me through the portal use. He also made sure to ask if all the demographic information was accurate.
Steven, from Client Services was extremely cooperative and supportive during my last minute search for printable Covid test lab results. I admire his angel patience while walking me through the whole process of finding patient portal tab and registering online. Thank you, Steven, from a very Appreciative Client!
Covid test results in only 24 hours. Most places take 48 hours minimum and likely longer. I was having some problems accessing the results. Sarah walked me through the app set up. Great customer service. …
Alex Martin helped me today and did a magnificent job. The service and assistance was fast and seamless. I was able to see my results in seconds. Thank you, Alex!!
I had recently called ECL to discuss my covid results (because they had lagged for some reason) and Tom Kevin was beyond courteous and kind is assisting in this matter. He was friendly, efficient and very knowledgeable- the whole call lasted only 4 mins because of his expertise. Amazing service 🙂
Called the lab to get my results as I was trying to catch my flight back to Canada. I was staying in New Jersey. Steven Anderson was the gentleman I spoke with. Instantly found my results and rushed to get them to me. Perfect service from them. Highly recommend
Not only were the results back super fast, but when we needed a passport number on the test for international travel, Ahsan was really, really helpful and went out of his way to make sure everything worked properly. I was very impressed, …
5 stars! Excellent experience at the lab for me and my children. As I was tracking down our results, I received top-shelf customer care from Ahsan who helped me multiple times with courtesy and respect! Really excellent experience.
Subhan was very helpful in assisting me with accessing my results as I was having some difficulty. He took me step by step through the process while in the phone with me and was clear, concise and patient with his instructions.
Empire city lab staff is amazing. Haider is very professional, he helped me locate patient results very quickly . Very helpful , professional and polite person. Thank You
I called ECL late on a Sunday evening and Tom Kevin of ECL immediately provided me with a certified document of PCR results by email a little over 24 hours after testing. …Much faster than other labs. Excellent service. Thank you for picking up the phone and serving our community.
Great Service. Highly recommend. Sanya was so helpful and so patient, she answered all my questions and did her best to provide us the reports.
Thanks Sanya!
I called Empire City Labs and spoke with Mr. Earon in regard to my PCR test, what a professional representative, he took care of the issue in 5 seconds. Thanks
Still haven’t received my results and it’s been four days!!! Left multiple messages and no responses. They probably sell your DNA and get money from tax dollars and then if they have time after all this, might provide results. Very unprofessional.
Working for Next Medical, we need our results fast. Empire labs is reliable and quick. I just recently called wanting to expedite results for a few patients and spoke with Steven Anderson. Almost as soon as I got off the call, the results were updated, which led to very happy patients!
Sorry to say this,but it is the most irresponsible and unprofessional place I ve ever seen. I didn’t not receive my PCR results from last Saturday!😖More than that, I keep calling and nobody picked up the phone even once 😖😖😖How does it …
I was assisted by Tom Kevin in receiving my COVID-19 PCR test results. Phenomenal service, a first class customer experience. Many thanks indeed to Tom, I highly recommend this service.
Subhan, Was so wonderful. He answered the phone after 5 which is amazing because no one even answers their phone. Not only that he went well above and beyond to make sure I got my son’s test results and stayed on the phone with me until i …
I had a bunch of tests done, & when i went in to see my doctor to review my results I found out that they had packed up shop & ceased to exist, phone disconnected & everything. …
Submitted my PCR sample for testing at the beginning of week since I needed proof a negative result to visit my sick mother in hospital on Christmas (hospital strick policy). This is the only visiting day (only allowing visitor on Christmas …
HEY, I have had the pleasure of speaking with HAIDER from Empire Labs in Sunset park and he ALWAYS super helpful with all of our clients. His patience and professionalism is EXCELLENT ! When dealing with them I always ask for HAIDER! …
After waiting days for my children test results I finally got help after speaking with Uasma his very helpful and patient. Thanks for your assistance . The three stars are for prior people I spoke with
*************SCAM*******
UPDATE: it’s been over 35 hours and still haven’t received the results. Had to pay extra $$$ to change my flight. Recommend to stay away!!!! They said I would …
Steer clear of this place!! The guy in the front that tries to draw your blood has no meaning of customer service and can over hear him yelling at others. Not to mention distasteful music blasting in the lobby. Completely unprofessional. Petty petty Pagan.
Timely and very efficient. There was a tech outage abs Haider was able to ensure I still received a copy of my results before my flight. Thank you!
They have PCR walk in COVID testing but don’t bother calling that customer service number. No one will up regardless of how many times you call or stay on hold. It just hangs up automatically. …
Testing site had very pleasant and professional staff, results were fast. Needed some assistance with my phone to access results called in and received excellent customer service from Subhan
Ali Haider was extremely helpful in helping get my test results. I have used Empire City Labs several times, and they always deliver. Highly recommended.
On Tuesday December 28th I took a PCR test in preparation for a international flight this morning December 31st that required a negative PCR to travel. I had booked the appointment and paid out of pocket to ensure that the results would …
Hi, had a great experience at Empire City Lab. We had to travel to Canada and urgently needed Covid-19 PCR. I was a bit skeptical if I would get the results during the said timings, but Steve at the customers service reassured us. The lab …
Muhammad Subhan provided amazing experience all the way, he was extremely kind and patient He explained things clearly and thoroughly. Covid guidelines were followed strictly to ensure safety. Will definitely recommend.
Empire City was very helpful. They got the results done in within 24 hours.
The result had the DOB incorrect, and I called them and they fixed it right away. Special thanks to Steven Andersen who was super a helpful representative, friendly and knowledgeable in addressing the problem right away.
Went to a local pharmacy who uses this lab to process PCR test. Took PCR on 12/31/2021 and still haven’t received my results. Horrible, especially at a time when results are needed to make moves. 🤦🏽♀️ …
The staff made me really comfortable and very welcoming.
Sarah was very very helpful and patient. She got me to figure out what I was doing wrong in order to access my results. She stayed with me through the whole process. She was wonderful
Usama ,was very helpful, patient and very kind. Took the time to make sure I can do what I have called for., Stepped me through the process. I am very pleased with him and the service provided.
My husband and I took the test on Wednesday 12/29. To this day we haven’t gotten our results back. Good luck trying to call whether in the morning, mid day or afternoon. No one even picks up and even when you leave a message no one calls …
I had an exceptional experience here! Everyone was very professional and courteous including the staff and billing department! The cleanliness was also another PLUS which created a comfortable environment! This is probably the BEST location …
The man at the front desk was extreme rude and unprofessional. I came in for a covid test due to a high fever at 430. He started complaining that they close at 5, why would I come in at 430, he was groaning and sucking teeth. I already felt …
Tom Kevin was great! He was helpful and his customer service was superb. Helped me register and waited until I was able to get my lab results. Great experience using my chart portal.
Called for some issues and Osama answered and responded with patience and professionalism. He has been very helpful and will definitely doing business with this organization in the future.
I was travelling to Canada and needed my PCR results swiftly. I was recommended this lab, while there was a line of people, it moved swiftly and I was being swabbed within 5 minutes. They scanned my passport and the beautiful lady swabbed …
Spoke with Mr. Usama and he was able to locate my Covid Test results almost instantly that my family needed. Although, he didn’t explain the Test Results. However, he assured me that the results were out. This was all I needed and …
Very professional pleasant atmosphere. Cleanliness is next to Godliness. & I received the necessary results for my trip tomorrow. Thank you Chris Harris, for your patience, cooperation and understanding.
I can’t say it was the best experience -the labs did not have the results -it may have been more of a Speedy Sticks issue BUT what I can say is that Tom Kevin was the ONLY one that helped and provided excellent customer service. Found what I needed, corrected an error. Tom was definitely helpful Thank you so much Tom
Good service. Earon was very helpful on the technical side (patient services).
Sara the representative took time to answer my questions to the best of hr ability. I appreciate her help.
I took my covid test last week 12/30 I was inform my test just reach the empire …
The whole staff was very quick and cooperative. Well done guys.
Was having trouble accessing my results. Spoke to Haider who was professional, patient and knowledgeable . Solved my issue within minutes. A very pleasant experience.
I just want to send my appreciation to Sarah jane in customer service, she has been such a great help to our practice, has never had an issue with providing service to us in any form. Always treats us with such professionalism and courtesy. Thank you again for making our job easier.
Empire City Lab performed several analytical tests for me and and my family. We were impressed with the accuracy of the results and the thorough report that was provided on timely manners. The people there were pleasant to interact with and …
I had a slight issue and Haider was extremely helpful in correcting the issue. Thereby putting my mind at ease! I really appreciate Haider’s assistance and I am very glad empire city labs has employees like him! Keep up the good work!
We are travelling today, and we needed to get our results quickly. I called to check on the progress, and Ahsan was tremendously helpful in identifying our results and telling me how I could receive them quickly. He even waited on the phone to make sure that everything worked seamlessly. Good work! Thank yoy.
Although I was disappointed with how long the results took to come back as I waited nearly 8 days (understandable due to the volume and time of year but still frustrating), I was very happy with the customer service that Sheraz Rasool …
Great customer service👍👍
I was happy with their speed and efficiency.
I got my mom and bro’s COVID-19 PCR test results next day after testing. …
I was tested in Baltimore last Wednesday but the sample was overnighted to Empire City Labs. I set up a patient portal but it still reads that they are validating my demographic information. I have called and left messages and also filled …
I spoke to Sania at client services and she is very professional and has helped me tremendously with my concerns and issues. Being that I work with the company, it makes my day more easy. She is very pleasant to talk to
People be aware of this place. I never been to this place before and I received and letter saying I owe money ($75) for a Covid test that I did. They had a fake Dr name also. I called the office and when I explain to them. This guys on the …
Sultan Ahmed was very helpful in clearing up a problem with the patient portal due to a typo. He was very polite and knowledgeable. He was reassuring and I was able to get my results immediately. He even stayed on phone until I was able to open my email. Thank you Sultan.
I had to interact by phone with a Tom Kevin regarding an urgent request to correct my name misspelling on a PCR test result form. This person was impressively competent, courteous and effective. He solved my problem in less than a minute, including the e-mailing of the corrected form. Highly satisfactory experience for me!
Thank you Hamza! Hamza just helped me get my test results after receiving a text at 3:19 am. He confirmed that my information was accurate in system, gave me a trick to logging on thru my iPhone and actually waited while I logged and got my …
My urgent care uses Empire City Labs. Upon encountering some difficulty accessing my results, I called their support line at 10:30 PM. Ahsan walked me through the process and gave me outstanding personalized service! I highly recommend them for their quick turn around time and their professional and individualized support.
SCAM
I purchased and attended 24 hour PCR test for return travel to London. Paid $69 …
I was tested on Sunday at a mobile location on 161st. I was told the results would take 2-3 days. I called yesterday they saId my results would be ready after 12pm and I would receive a text. Called again the next day after 6pm and my …
When I called regarding my COVID PCR Test, I spoke with Haider and he has given the best experience. He was quick, accurate and eager to help me with my issue. I really appreciated it. Best wishes for Haider.
Really appreciated the personal service from Subhan. Our wonderful local pharmacy North Shore Chemists uses Empire City Labs for PCR testing. I’ve always been so impressed that we would get results by text the very next day. Last weekend my …
Jawad was one of the best customer service representatives I’ve ever dealt with. I was having trouble accessing my labs and he walked me through a few different ways until I got the results. He was very professional but friendly and super helpful. I could not have been happier with his help.
Usama was very helpful he went above and beyond to help out. I’d give 5 stars for his customer service. I only gave a 4 star review because of how many times I needed to call in order for someone to answer, they need more staff.
Haider was really helpful when I wanted to get my PCR results. great service from him
Sarah from client services was amazing!! I have multiple locations and she provides patient results when needed very fast. Quick response and very easy to talk to 10/10!! Thanks.
The process was seamless and efficient. Results came back within 24 hours. My results didn’t have my information but I called the support number and Steven Anderson quickly helped me out. Great service!
Sania was extremely attentive and helpful. She was very patient and carefully walked me through all the steps to ensure that my issue was resolved as quickly as possible.
I am very delighted with the customer services that were provided to me by Mr.HAMZA. It was quite early in the morning and he helped me in opening and using the app needed to see my RT-PCR test in a proper way and was very patient in …
Tried calling multiple times throughout the day and even left messages but they’re simply overwhelmed so calls were dropped after being placed on hold for a few minutes. …
Very helpful and professional service from Osama Irfan. I so appreciate his taking the time to expedite my test results so I could join my friends for dinner. Thank you!
When I called I spoke with Haider and was given the best experience. He was quick, accurate and eager to help me with my issue. I don’t always get that thorough help. I appreciated it.
Earon Matthew helped me this evening resolve an issue getting results. He was superbly professional and patient throughout the process. Excellent customer service. Highly recommend!
I have had an issue getting this lab to post my results. My testing site uses this lab and I have been tested regularly since September. Since November, I have either had to return to the testing site or contacting the doctor directly as …
Thank you to Heider for the support with the clinic. We highly appreciate you!!
This afternoon I spoke with a gentlemen by the name of Osama, regarding my test results and registering for the patient portal. Osama was very helpful and assisted me with the registration process. He pointed out key factors about the …
I spoke to Haider a while ago asking about PCR test for international travel. He was very patient with me and explained to me the procedure and clarified some issues that I had concerns. I feel relieved after talking to him and I gave him …
Usama was wonderful! I had to call for my results because they didn’t come up on my phone, and he very calmly walked me through how to change settings step by step.Inspired by his speed and patience. Now i have my results that i can print. KEEP IT UP !! DOING GREAT !!
I wanna make an complaint on the location 763 56st. Brooklyn. They don’t even deserve 1 star! The front desk gave me a Covid test kit and let me performed it by myself outside the facility. Also, the nurse who’s done a blood work for me …
Had the PCR test results at this place, it was quick and easy. Next morning I received the results, but I was having an issue with accessing it. With a single call Haider helped me with the issue in a blink of an eye. He is very professional and very kind. Highly recommend the place.
All five stars for the excellent service and great help I got from the representative named Haider. Let me be clear these stars are ONLY for the service from this representative who was extremely patient and helpful through the frustrating …
Called in to ask for results and Haider was really attentive and accommodating, he made the experience overall wonderful and I couldn’t ask for better service! Thank you Haider 🙂
I was dealing with my doctor’s office staff for while with no success, I call ECL and Haider guided me on how to get my lab work results, in a matter of minutes he solved the issue, very friendly, knowledgeable and straight to the point… thanks Haider 🙂
The staff at Empire City Labs were extremely helpful. I was worried about not having my results in time for my flight home, but they were very patient and reassuring with me and were able to get my test results to me in time for my flight. Thank you to Sarah especially for her friendly customer service and communication!
Took a PCR Covid test Sunday, and got my results at 9:00 am the next day. Had a problem obtaining my results on my iPhone because my pop-up blocker was not disabled- when I called up Empire I spoke to Haider, and he was very helpful and walked me through the process to disable it. I definitely recommend.
Great customer service. I was happy with their speed and efficiency. I got my COVID PCR results next day after testing. I called the office to correct the spelling of my name. Stephen Andersen answered my call and was able to resolve my issue. He emailed the results within 3 minutes.He was polite, courteous and professional.
I had the most helpful customer service representative at Empire City Labs-Sunset Park. His name is Tom Kevin. He helped me while I was in a pinch with getting my PCR test in time for my flight. He was extremely professional, attentive, and …
Sarah is so helpful and patient, she provided us with info for our flight. We needed revised update For co. I’d 19 results for flight purposes and she verified our details and email it to us right away. We feel much better now knowing that …
Sania is a great help in regards to my issue and she called me back to make sure I got the results. I am extremely satisfied by her customer service and work ethics.
I review for Sarah who took my call after I tried too many times, and she was so helpful and give a prompt response and sending me email with the access for result of my PCR test. The result since yesterday was there but no one will send it till I called her. Thank you Sarah.
I am very impressed with how Tom Kevin addressed my concerns re: the result of my lab test. There were a couple of errors in my name and date of birth and he resolved them right away. …
Lab was very quick with results but I couldn’t seem to access them because of the pop up blockers. I called the lab and Aaron was very helpful. Great attitude, patient and knowledgeable. Thank you again Aaron.
I have had an incredible experience today talking to Sarah.
I called with some anxiety and worry about getting my results in time to fly. Sarah has put me at ease by fixing my problems clearly and very efficiently.
She is a great asset to this company and the company has served me very well today.
Best Services I received from Empire City Labs. The staff is cooperative, and well-versed.
i had some confusion about the website/patient portal and i called at 24hrrs after my test and Ali Haider. He was very helpful and looked into my question…he then had me logout and log back in while he stayed on the phone and my …
Got back my covid pcr test results from here so quick. The gentleman named Steven helped me with fixing my last name and phone number. He made sure that I wouldn’t have to face any problem during my departure because of the test. Such great …
Haider, was a very big help! He helped me when trying to find my test results. I really appreciated his kindness!
Amazing customer service experience. Spoke to Mr. Usama and he was super helpful resolving the issue. He knows what he is doing, he actually knows the art of providing best customer support!! …
We were waiting for the result over 36 hours then called the office and spoke to Ali Haider. He was very helpful located the test result and text us. He said if any issue call back he will help. Sure enough 5 minutes later we received all tests
Empire city labs have been great helping us, the office and our patients to a great deal. Spoke with one of the client services Rep: Steven today 01/18/2022 – had a question and clarification. Even though it was out of his service area, he …
I spoke with Sheraz this afternoon he was very helpful with helping me with understanding process and trying to help me get my results of my test . I was a little frustrated and disappointed at the time it’s taking for my results, I went …
Haydar was very helpful and very efficient. He went out of his way to help me find details I was looking for.
I took a COVID test and received a text message from the lab stating that my results were in but when I tried to open the link that was sent, it didn’t work. I contacted the lab. After being on hold for just a short period of time, a …
Haidar was very helpful and patient with me on the phone. I will go to them for any future test results.
Got amazing service from Tom Kevin, he helped me resolve an issue with the spelling of my name on the results, so quickly. I really appreciate how efficient and courteous he was. …
I had an excellent experience with Haider today. He was very helpful and knowledgeable. I received results within 5 minutes.
We got our test results today via text message. I was having technical difficulties accessing the file so I called customer service. A gentleman named Haider answered, he was extremely friendly and helpful. He explained everything to me, and I was able to access the file within seconds.
I took a covid and antibody test, the staff was really friendly.
I have some billing issues because I was out of town and missed the bill. I conctacted the empire city lab to figure it out. They are very responsive, especially Ben, who is so sweet and nice to help me sort things out.
Empire City Labs at Sunset Park has been providing us exceptional service to our private practice in Brooklyn. The lab results are sent over to us in a timely matter so that our patients don’t have to wait for a long time to get back their …
Sarah assisted me over the phone to update my entire family’s test results, so our passport ids would appear correctly on the form.
She was thorough, patient, and nice and would not end the call before making …
My experience was great they were fast very helpful especially Dr. Haider he help me get my Covid results on my phone he was very patient and helpful he taught me something on my phone as well this was my first time there I am satisfied with their service I highly recommend and the staff are very friendly
Today I had the pleasure of talking with Eaton a costumer service representative. He was able to help with no hesitation and show my how to work my apple phone to get my results faster. Thank you for such an amazing experience you have taken my anxieties away.
Great service. Highly recommended. Spoke with a rep for my test results. Sarah was so helpful even when she did not have any of my information in the system she did her best to help me. She have so much patience, she answered all of my question. She insured that i will get my test results soon.
The PCR test result came in 7 hours. There was some typos in the information, but Earon was very helpful and fixed it right away.
Had the pleasure to get great customer service from Chris Harris. He went above and beyond my expectation of experiencing not just any regular customer service but someone that actually showed compassion and was very honest and actually …
If I can give zero stars I would. At this point I’m starting to believe this business is some kind of c health insurance scam. 2 yrs ago when the pandemic hit. It went to get tested. I called 5 days after testing. The middle eastern guy …
Super sketchy business practices. My blood labs were sent here by my provider. Lab presented themselves as in network provider then tried collecting astronomical cost. Tried calling billing and they acted like I was a criminal. Had to get my office involved to resolve.
Services very well, experienced staff. Highly recommend to everyone.
Moeez provided excellent guidance on registering and obtaining my on line C-19 results. He was courteous and patient. Getting the test was a breeze at the Woodbury Commons Testing Center
Yeah it’s really good experience. The office staff really good and helping.
I had a very good experience at this lab. Highly recommended for those who prefer quality.
i call so many time client servise, worker the name HAIDER is very profesional and always help me very good, hi is best of the best. im verey happy with this guy, thank very much Haider.
The staff was very cooperative. The info you guys shared with me was thorough, complete, very well-organized…very well-controlled. You guys are knowledgeable and very helpful.
So grateful for Haider who was so kind and efficient resolving a very import issue I had today when I was trying to view results on the portal. He was not rushed at all and took so much time explaining how to resolve the issue. I never …
The test reports were very quick.
The services they provided were very good and staff was very cooperative.
Mr. Haider was awesome! his customer service is just great. he took his time and help with my questions .
I could write a whole report on the safety stuff. I’m that impressed. Plenty of space…seems to be well organized…doesn’t look like other labs where people are literally on top of each other trying to do work.
I had a doctor’s appointment two days ago and they took blood and sent it to this facility, Empire City Labs Sunset Park, for a blood test. I went to the website and didn’t see this latest blood test so I called their number and Heider …
Very fast response. Got our test results via text message. The staff was super friendly. Customer service was up to the mark. Highly recommend!
Fast response. My wife’s information was not passed correctly from the doctor to them, and they were able to help me in less than an hour. Very good service. Thanks Tom Kevin for the quick turn around time.
Had a very good experience with Haider Ali when I called for my husband’s blood work results. He found the results quickly and patiently waited while I found the fax number for my doctor ( had to actually call them while he waited).. The results were immediately sent to my doctor!