Customer service is just terrible, they keep us waiting much longer after our scheduled appointment, there is zero follow-ups with our results, even after we call them several times.
I’m new to DFW and looking for an endocrinologist and would never even consider making an appointment here after reading how bad ALL the reviews are! Sad!
They have a great deal of lack of communication there. And they dont return phone calls. Was going to be a new patient there..but I’m going else where.
They never and when I say never …they never pick the phone. So if you have a question about a procedure or a test result you need to book an appointment to be able to get some answers. Would not recommend this place.
Dr Prost is great but it’s very inconvenient that they make you go to office every 6-8 weeks to just share lab results! They could do that over the phone!
The physicians and staff are fabulous particularly PA Trang. However, the technology infrastructure especially the ability to communicate and send documents to the practice is lacking
Appointment was on time moved through the process quickly. Dr.t took the time to evaluate my needs and set up future appointment to check on my progress.
Dr Roopa and her office manager are rude, uncaring and lacking of any benevolence. Totally unprofessional. I am a healthcare professional and I would not recommend her to my worst enemy.
Enjoyed Dr. Roopa, she was friendly & listened and asked of questions.
She spent the amount of time was on time. Good experience. Staff was friendly helpful.
Always friendly and helpful from the front desk all the way to the doctors. I’m very picky about my healthcare providers. I can’t say enough wonderful things about ETC!
I would definitely recommend the Endocrine and Thyroid Center in Colleyville, especially Dr. Roopa and her PA, Trang Nguyen. Everyone is very professional and knowledgeable. I feel very comfortable in their care
I agree with everyone here, they are only in this for money. It feels as if you go into a bank for business instead of a “CARING” doctors office. I stopped going many years ago but never forgot them, they are near me and I travel to Flower mound now.
Dr Roopa and her PAs are good but the office manager is horrible. Really bad customer experience with seemingly no recourse to fix issues despite our repeated tries. The office manager couldn’t care less and told us that they dont care for our business and we can go elsewhere.
This is the last time I’m coming here. The physician’s assistant is arrogant. She doesn’t listen and doesn’t take the time to ask relevant questions. Seems like she want me on medicine for the rest of my life. Type two diabetics beware.
Can’t be bothered to send in forms or prescriptions within a week.
Update – Don’t bother calling if the office is within an hour and a half of closing, they won’t be there.
We schedule for Friday me and several other people are waiting outside they dint have audacity to call us to reschedule a day before and not waste are time by waiting outside and calling the office several times no one answer. They handle this poorly . Will not be coming back
Absolutely garbage doctors and staff.
I went there with a few health issues and the doctor made it obvious that she did care. I have to do self injections and she was trying to get me to go there to …
The virtual meeting allowed for an easy exchange between PA Trang and myself. We each got information we needed for my diabetes care. No finger sticks or weigh-in. 🙂
Both Dr Prost and PA Trang are excellent ,highly intelligent and really know their medicine. I have been giong to Dr Prost since about 2004 and received excellent care. Using the online system is best, and a little patience on callbacks …
Office manager is horrible. I had missed a previous appt and paid the missed appt fee no problem totally my fault. The next time I come in I have a 100 missed appt fee I talked to the office manager and I had called in but I didn’t call in …
I was a patient here for over 2 years and I overlooked a lot of their issues like being disorganized and rude since their office was near my work. I even liked Dr. Roopa and the PAs but I finally had enough and decided to change and I am glad that I did.
Dr.Roopa is very professional and friendly and a good listener! She gave me my results from bloodwork, examined my thyroid , and answered my questions. The office staff were friendly and helpful, also!
Excellent patient care and concern from all staff members. Dr. Roopa is wonderfully caring and takes the time to listen to your questions and concerns. I recommend her highly!!
I have been a patient of Dr. Roopa’s for about a year now. Her and her staff are amazing. They always take the time to listen to me. I would highly recommend to anyone.
Do NOT go to this doctor’s office! PS: They don’t accept HMO insurance, but did not tell me this until AFTER I had come in for 2 appointments and they had sent me a hefty bill. I have never had this problem with any other doctor’s office, …
Dr. Henry Prost has been my endocrinologist for over ten years. I fly in from Atlanta every six months for my appointments, because he gives me such excellent care. I trust and value his medical advice and know that he truly cares about …
I saw PA Trang yesterday. She was wonderful. Took time to answer my questions (And there were quite a few). I have never waited me than 15 minutes to see a doc, so their office is very efficient.
Schedulers are TERRIBLE and UNPROFESSIONAL! They called me and told me I had to call my doctor to get them to fax something over in 30 minutes or they couldn’t schedule me. They told me to get online NOW and fill out paperwork in the next …
My experience was not a good one. I went to see Dr. Prost for a second opinion about some test results I had recieved. I was told by another physician that I had PCOS and was put on lots of medications. Since I dont fit the typical …
I liked Dr prost but trying to schedule appointments is a nightmare. I had an appointment today that I missed because my boss needed me to stay at work for an extra 5 hours. When I called to explain this I was promtly told that I would owe …
I have been a patient of Dr. Roopa for many years and have always received excellent treatment. The staff is friendly and efficient. P.A. Trang Is also very thorough, friendly and knowledgeable. I am very pleased with my thyroid care & with my choice of providers.
I’ve been seeing PA Trang for almost 10 yrs and she’s like family. She’s so knowledgeable in her field and I trust everything she instructs me to do and will work for me. I can say that with her guidance my diabetes has been under control …
I take great comfort to have experts monitoring my thyroid and other health concerns. Dr. Roopa and staff are courteous and thorough. A big thank you to the whole staff!
Horrible Customer Service!!! I tried to call on Friday to cancel my Monday appointment. As usual, the phones were not answered so I had to leave a message. Never received a reply until Monday morning at which time I had already decided to …
Horrible! They just want your money. When I called their office and asked for an estimate, they gave me the approximate amount. Of course I realized it might not be exactly accurate because it’s an estimate. But after the appointment I had …
I called in to reschedule my appointment due to a work conflict, and left a message stating as much. I still have not received a return call, but they sure were quick to send me a $50 no show bill in the mail. Appointment was for Thursday and I received the bill in the mail the following Monday.
Doctor is good. Office manager is the worst. They won’t take payment like other doctors. They bill you later. I tried to pay online and couldn’t. I called several times got vm. I go to see doctor Roopa every six months. Not going anywhere. …
Staff sucks!!! They are very rude they try to argue with you over whatever!! You can’t ask anything because they won’t give you a straight answer they try to be sarcastically rude.. …
Dr. Prost and his staff are always very professional and friendly. I have never felt hurried during an appointment. Dr. Prost always takes time to answer my questions and discuss any concerns I may have.
Overall great timely office visits, you don’t wait too long. The lab is efficiently in office. They diagnosed me with Hashimoto’s thyroiditis but didn’t really give me more information about the illness it self. I got the results of my …
I always feel valued! Whether with the doctor or the P.A., they take their time during my visits and always answer all my questions without acting rushed! Great office, great care!!!
My experience with the docs has always been great. I subtracted a star because more times than not, when I go to Quest for my blood work, the paperwork has not been sent. I don’t know where the problem is but it should be addressed and fixed.
10 years ago Dr. Prost literally saved my life. I had been misdiagnosed for 3 years and he immediately knew the correct diagnosis for my ailment. All the staff are great and courteous. They’ve been there for me for the last 10 years to continue care. Awesome!
Love PA Christa! She hears me and always talks things out with me. She’s very proactive and always has positive feedback. The office staff is second to none. If you need an awesome Endocrinologist and Thyroid doctor, call this office Thank you!
Excellent service and care providers. PA Trang and Dr. Roopa are the best! Great bedside manner and very responsive with all your questions. Highly recommend.
I have been seeing Dr. Roopa or her PA every six months. Everyone in the office has been very friendly and professional. The medical staff is always thorough and ready to answer any questions.
They asked me to go to labcorp to do some blood work. When I went to lapcorp, I was told they have not received any lab request under my name. Tried to call labcorp and no one answered the call. Their business hour is 8am -4pm. I called …
Let me start out when you walk through the front door the staff is friendly and helpful always nice to see a smile. I see Dr Prost and PA Krista I couldn’t be more pleased they take the time to answer any question that I might have. I …
This place really is the worst. My wife was sent to this office because she developed gestational diabetes during her second pregnancy. If her OB hadn’t sent her to this office, we would have gone somewhere else. Immediately when we came in …
I saw PA Krista on 7/9/19. She has been so helpful trying to get my diabetes under control. The staff is always friendly and up beat. They really make you feel comfortable which for me is not easy to do I always get nervous in a doctors office.
Dr Prost was one of the first endocrinologists who I feel has actually helped me talk through my day and tackle my schedule. I’m excited for my follow up visit. Cannot thank him enough for working me into his busy schedule.
The friendliest staff I’ve ever worked with. Even when o can’t get an appointment to see my main doctor, the replacements always have the information I need, answer any of my questions and have been helpful in giving me samples and dealing …
My insurance doesn’t work here. I could go get another doctor. But I would rather pay myself. Then go get another doctor. I feel this place is always run the way. It is supposed to be run. I trust my doctor and the staff here. Your health is something of importance.
I love my PA (Trang). She really listens and tries to apply the best treatments that fit your needs. I would give 5 stars but I’ve had bad experiences with the “accounts” department. They charge $100 for a 2nd missed appointment – over the 6 years I’ve been going to them. However, the care provided is 5 stars for sure.
Dr.Roopa & staff were very accommodating made me feel right at home. Assured me they’d get my thyroid levels back too a normal range.I was so happy when I left knowing I was in good hands.
I have been visiting this office for several years. I offered to pay for my office visit the last time I had an appointment, but the staff was unable to determine how much I owed. Recently, I received a collection notice about a week …
Beautifully decorated, new, clean and Covid-safe office. Efficient and friendly staff. The doctor, nurse and lab technician were very knowledgeable and personable. I would highly recommend this office.
Excellent office staff. 😃Very pleasant and on time with appointment. I appreciate doctors who value the patients time. I use the website and send a request if I need an appointment changed. Always have gotten quick responses. …
I’ve tried calling 3 times in 2 weeks to get a referral for a new Endo and meds refilled because we moved. I’ve left a voicemail each time. No one has called me back. I would suggest looking elsewhere.
PA Krista is great and so was her nurse. They are generally good at getting you in and seen in a timely manner. I was a little disappointed because I started new insurance the day before my visit. I called to let them know I didn’t have …
The front desk lady with the haircut is insufferably rude! I have decided not to tolerate her inexcusable behavior any longer and leave the practice. Im sorry but that entire front desk gives a negative vibe when you walk in. I will dearly …
I have been a patient of Dr. Prost for several years. Their office is well run, scheduling is done well .. i seldom have to wait beyond a reasonable amount of time. Staff and doctors are responsive to my needs. The office’s response to …
I had seen Dr. Prost six months ago. After I took the medicine he prescribed, I had severe reactions and couldn’t get out of bed for two days. A women from his office answered one of my calls and instructed me to stop the medicine. When I …
I would rate this negative 5 star if I could. This office is ridiculous. You can’t ever speak to a person and when you finally get through all they do is make excuses. Staff is rude and unprofessional. They left my husband sitting in …
Very prompt and courteous. I never felt rushed with my questions & heard logical answers. Oh for all, I would recommend to see this doctor again and I had a very positive experience from start to finish!
All were very friendly,office was very clean and dr Roopa was very attentive and offered great suggestions. Check out was pleasant and making next appointment was easy thanks
My visit to the Endocrine and Thyroid Center went very well. Check in was easy and fast. I didn’t have to wait very long to see the doctor. Dr. Roopa is an excellent doctor. She is very friendly and answers questions and explains things …
I truly don’t understand how this practice has such a high rating. They never answer the phone. Very long phone wait times and I can never get ahold of anyone. …
My husband has had a terrible time with this doctor for type 1 diabetes. The front staff is very rude/dismissive and they are not willing to work with your schedule to set up an appointment. Dr. Prost is not very knowledgeable in diabetic …
PA Trang and Dr. Prost are both exceptional with a beautiful bedside manner. My T1 diabetes and thyroid disease are under control, and this is thanks to the both of them. The office staff is almost comically rude. I feel life I’m watching A …
Dr. Prost and staff are friendly and welcoming. Check in and check out are easy. Dr. Prost takes time with me to thoroughly answer my questions. I’ve been with the office since 2007 and am grateful for their care.
Visited with the newest member of the team Dr. Burney. Was very impressed with his sincere approach and understanding in providing great insight to my condition and care.
Caring professional service. The office is well run. Everyone is friendly and helpful. I never have a long wait, yet always feel like I am given the time I need.
I have never had a problem with a person there. My problem is having to take the time to get blood work a week before my appointment, while juggling a busy work schedule. It’s just not a convenient arrangement. Dr Roopa and PA Trang have been wonderful though.
My visit was so good. everyone was very nice. I have to say the lady in the lab was very good. Im a hard one to get blood from, but he got me on the first stick . Dr. Prost was so kind and very helpful. Thank you .
This was my first visit with Dr Prost on a referral from my ENT doctor. I was impressed with Dr Prost’s “bedside manner” and interest in my issue. He provided valuable input for the treatment of my thyroid carcinoma.
I like the doctor and PAs well enough, but communication with this office is next to impossible. I use an online pharmacy. When my prescription ran out they tried and tried to reach someone at this office for a renewed script. The …
Wish I could give zero stars. Dr Prost told me it was probably good that my husband and I cant get pregnant since I shouldn’t get be pregnant due to my graves disease. Now they won’t give me my records I’ve requested so I can change doctors. 100% would not recommend. Terrible and rude. Worst doctors office I’ve ever been to.
Great overall experience! Dr. Basil Burney was amazing at explaining the facts and science behind his recommendations as well as quoting current medical studies to support those recommendations which really put my mind at ease.
Dr. Prost is a very knowledgeable doctor and I feel like I’m in good hands. I’ve been a patient of his for many years. He always tries to find the best solutions. His PA Krista Allen is excellent!! She takes time to sit and listen and …
Great office, everyone is super friendly, my appointment was on time, Dr B was very thorough and spent a longtime discussing my health. Highly recommend!
Always a good experience fast efficient friendly friendly understanding and very knowledgeable have been a patient of yours for over a decade. And Donna and billing is very easy to deal with
My wife and I had a great experience with everyone in the office. Dr. Roopa was so welcoming and compassionate. Would recommend this office to everyone.
Dr Burney is such a consumate professional, able to see how his mind clicking to help problem solve. Staff also wonderful, especially the front desk (Ms Beverly?) who has to handle constant stream of patients and can remain so calm, reassuring and cheerful! Big thumbs up!
Excellent interaction with staff before and after visit. Dr Burney was engaging and easy to talk too.
I would appreciate a summary of the visit for my files.
I have been diabetic for over 30 years. I have had 6 or 7 endocrinologists in that time. Dr Roopa and her staff are hands down the best medical care and professionalism I have experienced. I recommend them without reservation.
Since moving to Keller, I have had the wonderful opportunity to see PA-Krista and Dr. Burney as a patient. They are both extremely patient-centered physicians that sit down and spend quality time with you. It is very clear that they care …
Had a great first visit with Dr Burney and his assistant. The doctor is very informative and pleasant and his assistant was personable and welcoming.
Front desk was friendly on the phone and in person and got me in quick . …
They do not update they work hours. How am I suppose to know when they work or not?
UPDATE: …
I truly like Dr
Blaney
Welcoming and friendly
Very satisfying
Great appointment
This place is Horrible! Take it from that!!
Great place and help and listens
These providers are great.
Very nice staff.
Didn’t communicate well with the front office.
Krista and Dr Prost are great
Never have great service when I’m here. No smiles.
Caring, efficient and knowledgeable staff.
The entire staff and doctors are the best.
Great staff and great doctors!
Everything is under good professional manner
Everyone cares about you as soon as you hit the door. You are treated like family!
Great people who care about making you well work here.
Great experience!
Very good customer service, efficient, friendly and attentive.
Prompt, very friendly & willing to take time to give answers to any of your concerns.
blood draw for lab work at Quest. quick and easy
Great doctor, but they’re extremely expensive.
Good, caring people that have helped me understand my treatment.
Great fast experience as always!
Dr Prost is amazing! Great bedside manner and through.
Always pleased! Great Doctors
The whole staff were friendly and professional I felt welcome and they took care of on my visit. Thank you
Always get great service from. Dr. Prost and his team!!
Customer service is just terrible, they keep us waiting much longer after our scheduled appointment, there is zero follow-ups with our results, even after we call them several times.
Quick and easy. average wait time. Love the pa
With Dr. Prost as my Endocrinologist, I feel I have the very BEST care!
PA Trang provided solutions to help me manage my diabetes.
My visit went very well. I was in and out quickly and they are always courteous and professional.
I’m new to DFW and looking for an endocrinologist and would never even consider making an appointment here after reading how bad ALL the reviews are! Sad!
Everyone was friendly and the doctor and nurses were very thorough.
Love this place!! Dr Prost and his PA are so nice and understand your concerns.
They always have great service. I was especially impressed by the safety precautions they have taken during this trying time.
They have a great deal of lack of communication there. And they dont return phone calls. Was going to be a new patient there..but I’m going else where.
Excellent! I was asked a lot of questions and was able to ask questions as well. This was a 2nd opinion and I got the answers I needed. Recommend!
FaceTime visit. The PA was on time, covered labs, answered questions and concerns. Pleased with visit
I saw the PA who is named Christa. She is the most thorough PA I have ever spoken with, and is very knowledgeable.
The staff is so kind and welcoming! Doctors really take the time to hear what you have to say!
Felt very rushed. Walked out of office depressed as time was not spent fully discussing issues. Spent less than 10 min with dr.
Follow up and blood work. Great service and friendly front desk staff. Very professional and thorough.
They are the best dr office I have experience. They are quick,through, and caring bunch of people.
Had an appointment today & they sent confirmation msgs , and they didn’t open , they did not notify us . Took the day off and drove 30 minutes .
Very kind and caring staff! I felt very safe and my concerns were addressed.
Thank you!
The team was very thorough with their process and gave me great feedback back, Dr. Trayn. Appreciate you very much.
Everyone has been very attentive and concerned during my visits. There is a great staff here.
Good as long as it’s Roopa.
Dr Roopa is professional with a calm, caring demeanor.
Everything went smoothly. Checkin to blooddraw. Nurse did a great job! In and out in 15 minutes or less.
Dr. Prost did an excellent job of addressing my issues and explaining how to address them without unnecessary medication.
Overall good experience but wish the PA was a little more personable and wouldn’t treat the patient as just a statistic.
Staff very friendly and helpful.
Krista, NP is amazing! Figured out my issue quickly and it has been life changing! So grateful for her attentive care.
No problems or issues, seen on time as schedule. Staff are very friendly & understanding. Office is clean, check in is quick.
Great doctor and a great staff! He made feel welcome and he had great ideas for treatment.
They never and when I say never …they never pick the phone. So if you have a question about a procedure or a test result you need to book an appointment to be able to get some answers. Would not recommend this place.
5 years going here and haven’t thought about going anywhere else. Professional all the way around. PA Trang is Great!
Dr Prost is great but it’s very inconvenient that they make you go to office every 6-8 weeks to just share lab results! They could do that over the phone!
The physicians and staff are fabulous particularly PA Trang. However, the technology infrastructure especially the ability to communicate and send documents to the practice is lacking
Appointment was on time moved through the process quickly. Dr.t took the time to evaluate my needs and set up future appointment to check on my progress.
Friendly staff. PA Trang is great. I’ve been seeing her for several years. She is always very informative and thorough!
Dr Roopa and her office manager are rude, uncaring and lacking of any benevolence. Totally unprofessional. I am a healthcare professional and I would not recommend her to my worst enemy.
I have been a patient here for almost 5 years and I love this office and all of the people here! Always helpful, caring and supportive!
Enjoyed Dr. Roopa, she was friendly & listened and asked of questions.
She spent the amount of time was on time. Good experience. Staff was friendly helpful.
PA Trang and Dr. Roopa are great. They really care about their patients.
I’ve been diabetic for 40 years. The staff at Endocrine and thyroid center are the best. Especially Dr Roopa, PA Trang and the nursing staff.
Always friendly and helpful from the front desk all the way to the doctors. I’m very picky about my healthcare providers. I can’t say enough wonderful things about ETC!
Always pleasant and professional. Extensive knowledge, very good at thinking up alternatives if needed. Telemed conferences very thorough.
Each staff member is very friendly and professional. PA Trang truly cares about her patients.
I would definitely recommend the Endocrine and Thyroid Center in Colleyville, especially Dr. Roopa and her PA, Trang Nguyen. Everyone is very professional and knowledgeable. I feel very comfortable in their care
Very comfortable and prompt. Nurse was great. Doctor easy to talk to.will recommend in future.
I agree with everyone here, they are only in this for money. It feels as if you go into a bank for business instead of a “CARING” doctors office. I stopped going many years ago but never forgot them, they are near me and I travel to Flower mound now.
I was nervous at first however the nurses and doctor may me feel at ease and the procedures went well and quick. No pain, good experience… …
Dr Roopa and her PAs are good but the office manager is horrible. Really bad customer experience with seemingly no recourse to fix issues despite our repeated tries. The office manager couldn’t care less and told us that they dont care for our business and we can go elsewhere.
This is the last time I’m coming here. The physician’s assistant is arrogant. She doesn’t listen and doesn’t take the time to ask relevant questions. Seems like she want me on medicine for the rest of my life. Type two diabetics beware.
Always proactive on my treatment to help me get on top of my diabetes. Great Dr and PA. Ms Lynn at the front desk is awesome.
Can’t be bothered to send in forms or prescriptions within a week.
Update – Don’t bother calling if the office is within an hour and a half of closing, they won’t be there.
We schedule for Friday me and several other people are waiting outside they dint have audacity to call us to reschedule a day before and not waste are time by waiting outside and calling the office several times no one answer. They handle this poorly . Will not be coming back
I have never been treated so badly by the front desk. Yes, the lady with the haircut. Very, very rude and so loud everyone looked up.
Dr. Roopa is very caring, and I am depending on her for my treatment.
Absolutely garbage doctors and staff.
I went there with a few health issues and the doctor made it obvious that she did care. I have to do self injections and she was trying to get me to go there to …
Seen quickly. Staff cordial.
Excellent doctors. Very thorough and helpful staff. I honestly can’t even imagine not going here for my diabetes care. Friendly, kind, and efficient.
The virtual meeting allowed for an easy exchange between PA Trang and myself. We each got information we needed for my diabetes care. No finger sticks or weigh-in. 🙂
Both Dr Prost and PA Trang are excellent ,highly intelligent and really know their medicine. I have been giong to Dr Prost since about 2004 and received excellent care. Using the online system is best, and a little patience on callbacks …
Office manager is horrible. I had missed a previous appt and paid the missed appt fee no problem totally my fault. The next time I come in I have a 100 missed appt fee I talked to the office manager and I had called in but I didn’t call in …
I was a patient here for over 2 years and I overlooked a lot of their issues like being disorganized and rude since their office was near my work. I even liked Dr. Roopa and the PAs but I finally had enough and decided to change and I am glad that I did.
Always fast and efficient, everyone is nice!
Dr.Roopa is very professional and friendly and a good listener! She gave me my results from bloodwork, examined my thyroid , and answered my questions. The office staff were friendly and helpful, also!
Excellent patient care and concern from all staff members. Dr. Roopa is wonderfully caring and takes the time to listen to your questions and concerns. I recommend her highly!!
I have been a patient of Dr. Roopa’s for about a year now. Her and her staff are amazing. They always take the time to listen to me. I would highly recommend to anyone.
I have been seeing dr roopa for about ten years and she always talks and listen to me . She is a great doctor for me and my thyroid issues.
Do NOT go to this doctor’s office! PS: They don’t accept HMO insurance, but did not tell me this until AFTER I had come in for 2 appointments and they had sent me a hefty bill. I have never had this problem with any other doctor’s office, …
Dr. Henry Prost has been my endocrinologist for over ten years. I fly in from Atlanta every six months for my appointments, because he gives me such excellent care. I trust and value his medical advice and know that he truly cares about …
I saw PA Trang yesterday. She was wonderful. Took time to answer my questions (And there were quite a few). I have never waited me than 15 minutes to see a doc, so their office is very efficient.
Schedulers are TERRIBLE and UNPROFESSIONAL! They called me and told me I had to call my doctor to get them to fax something over in 30 minutes or they couldn’t schedule me. They told me to get online NOW and fill out paperwork in the next …
My experience was not a good one. I went to see Dr. Prost for a second opinion about some test results I had recieved. I was told by another physician that I had PCOS and was put on lots of medications. Since I dont fit the typical …
I liked Dr prost but trying to schedule appointments is a nightmare. I had an appointment today that I missed because my boss needed me to stay at work for an extra 5 hours. When I called to explain this I was promtly told that I would owe …
Very short wait both in waiting area and exam room. Very kind and knowledgeable staff.
Doctor was very efficient and explained diagnosis throughly.
I have been a patient of Dr. Roopa for many years and have always received excellent treatment. The staff is friendly and efficient. P.A. Trang Is also very thorough, friendly and knowledgeable. I am very pleased with my thyroid care & with my choice of providers.
I’ve been seeing PA Trang for almost 10 yrs and she’s like family. She’s so knowledgeable in her field and I trust everything she instructs me to do and will work for me. I can say that with her guidance my diabetes has been under control …
I take great comfort to have experts monitoring my thyroid and other health concerns. Dr. Roopa and staff are courteous and thorough. A big thank you to the whole staff!
Horrible Customer Service!!! I tried to call on Friday to cancel my Monday appointment. As usual, the phones were not answered so I had to leave a message. Never received a reply until Monday morning at which time I had already decided to …
Horrible! They just want your money. When I called their office and asked for an estimate, they gave me the approximate amount. Of course I realized it might not be exactly accurate because it’s an estimate. But after the appointment I had …
I called in to reschedule my appointment due to a work conflict, and left a message stating as much. I still have not received a return call, but they sure were quick to send me a $50 no show bill in the mail. Appointment was for Thursday and I received the bill in the mail the following Monday.
Doctor is good. Office manager is the worst. They won’t take payment like other doctors. They bill you later. I tried to pay online and couldn’t. I called several times got vm. I go to see doctor Roopa every six months. Not going anywhere. …
Staff sucks!!! They are very rude they try to argue with you over whatever!! You can’t ask anything because they won’t give you a straight answer they try to be sarcastically rude.. …
Dr. Prost and his staff are always very professional and friendly. I have never felt hurried during an appointment. Dr. Prost always takes time to answer my questions and discuss any concerns I may have.
Overall great timely office visits, you don’t wait too long. The lab is efficiently in office. They diagnosed me with Hashimoto’s thyroiditis but didn’t really give me more information about the illness it self. I got the results of my …
I always feel valued! Whether with the doctor or the P.A., they take their time during my visits and always answer all my questions without acting rushed! Great office, great care!!!
My experience with the docs has always been great. I subtracted a star because more times than not, when I go to Quest for my blood work, the paperwork has not been sent. I don’t know where the problem is but it should be addressed and fixed.
10 years ago Dr. Prost literally saved my life. I had been misdiagnosed for 3 years and he immediately knew the correct diagnosis for my ailment. All the staff are great and courteous. They’ve been there for me for the last 10 years to continue care. Awesome!
The PA was excellent. She took time to listen and we worked together for the best solution to my issue.
Updated Review:
Pros: Dr Prost actually had knowledge and understanding of my symptoms. Faith has been restored with endocrinologist. …
Very professional and caring. Really appreciate the Endocrine and Thyroid Center.
Love PA Christa! She hears me and always talks things out with me. She’s very proactive and always has positive feedback. The office staff is second to none. If you need an awesome Endocrinologist and Thyroid doctor, call this office Thank you!
Excellent service and care providers. PA Trang and Dr. Roopa are the best! Great bedside manner and very responsive with all your questions. Highly recommend.
I have been seeing Dr. Roopa or her PA every six months. Everyone in the office has been very friendly and professional. The medical staff is always thorough and ready to answer any questions.
They asked me to go to labcorp to do some blood work. When I went to lapcorp, I was told they have not received any lab request under my name. Tried to call labcorp and no one answered the call. Their business hour is 8am -4pm. I called …
Let me start out when you walk through the front door the staff is friendly and helpful always nice to see a smile. I see Dr Prost and PA Krista I couldn’t be more pleased they take the time to answer any question that I might have. I …
This place really is the worst. My wife was sent to this office because she developed gestational diabetes during her second pregnancy. If her OB hadn’t sent her to this office, we would have gone somewhere else. Immediately when we came in …
I saw PA Krista on 7/9/19. She has been so helpful trying to get my diabetes under control. The staff is always friendly and up beat. They really make you feel comfortable which for me is not easy to do I always get nervous in a doctors office.
Dr Prost was one of the first endocrinologists who I feel has actually helped me talk through my day and tackle my schedule. I’m excited for my follow up visit. Cannot thank him enough for working me into his busy schedule.
The friendliest staff I’ve ever worked with. Even when o can’t get an appointment to see my main doctor, the replacements always have the information I need, answer any of my questions and have been helpful in giving me samples and dealing …
My insurance doesn’t work here. I could go get another doctor. But I would rather pay myself. Then go get another doctor. I feel this place is always run the way. It is supposed to be run. I trust my doctor and the staff here. Your health is something of importance.
I love my PA (Trang). She really listens and tries to apply the best treatments that fit your needs. I would give 5 stars but I’ve had bad experiences with the “accounts” department. They charge $100 for a 2nd missed appointment – over the 6 years I’ve been going to them. However, the care provided is 5 stars for sure.
It’s always been a great experience to see Dr Roopa’s staff. Very professional and always attentive.
Fast & friendly! Excellent service – blood taken gently 😊 …
Dr.Roopa & staff were very accommodating made me feel right at home. Assured me they’d get my thyroid levels back too a normal range.I was so happy when I left knowing I was in good hands.
I have been visiting this office for several years. I offered to pay for my office visit the last time I had an appointment, but the staff was unable to determine how much I owed. Recently, I received a collection notice about a week …
Best place if you’re looking to start hormone therapy. Dr. Prost team is very polite and understanding.
Beautifully decorated, new, clean and Covid-safe office. Efficient and friendly staff. The doctor, nurse and lab technician were very knowledgeable and personable. I would highly recommend this office.
Excellent office staff. 😃Very pleasant and on time with appointment. I appreciate doctors who value the patients time. I use the website and send a request if I need an appointment changed. Always have gotten quick responses. …
I’ve tried calling 3 times in 2 weeks to get a referral for a new Endo and meds refilled because we moved. I’ve left a voicemail each time. No one has called me back. I would suggest looking elsewhere.
PA Krista is great and so was her nurse. They are generally good at getting you in and seen in a timely manner. I was a little disappointed because I started new insurance the day before my visit. I called to let them know I didn’t have …
Donna is driving the practice into the ground. Very rude and aggressive manager should be fired.
The front desk lady with the haircut is insufferably rude! I have decided not to tolerate her inexcusable behavior any longer and leave the practice. Im sorry but that entire front desk gives a negative vibe when you walk in. I will dearly …
I have been a patient of Dr. Prost for several years. Their office is well run, scheduling is done well .. i seldom have to wait beyond a reasonable amount of time. Staff and doctors are responsive to my needs. The office’s response to …
I had seen Dr. Prost six months ago. After I took the medicine he prescribed, I had severe reactions and couldn’t get out of bed for two days. A women from his office answered one of my calls and instructed me to stop the medicine. When I …
I would rate this negative 5 star if I could. This office is ridiculous. You can’t ever speak to a person and when you finally get through all they do is make excuses. Staff is rude and unprofessional. They left my husband sitting in …
Very prompt and courteous. I never felt rushed with my questions & heard logical answers. Oh for all, I would recommend to see this doctor again and I had a very positive experience from start to finish!
All were very friendly,office was very clean and dr Roopa was very attentive and offered great suggestions. Check out was pleasant and making next appointment was easy thanks
I really like PA Trang. She is kind, engaging, and thoughtful in her work. The staff member at the check out desk was very rude.
My visit to the Endocrine and Thyroid Center went very well. Check in was easy and fast. I didn’t have to wait very long to see the doctor. Dr. Roopa is an excellent doctor. She is very friendly and answers questions and explains things …
I truly don’t understand how this practice has such a high rating. They never answer the phone. Very long phone wait times and I can never get ahold of anyone. …
My husband has had a terrible time with this doctor for type 1 diabetes. The front staff is very rude/dismissive and they are not willing to work with your schedule to set up an appointment. Dr. Prost is not very knowledgeable in diabetic …
PA Trang and Dr. Prost are both exceptional with a beautiful bedside manner. My T1 diabetes and thyroid disease are under control, and this is thanks to the both of them. The office staff is almost comically rude. I feel life I’m watching A …
The clinic was able to get me in quickly for my initial visit after there had been a cancellation. The physician was clear and concise.
The doctors and staff here are always friendly and efficient. I would recommend this practice to anyone!
Dr. Prost and staff are friendly and welcoming. Check in and check out are easy. Dr. Prost takes time with me to thoroughly answer my questions. I’ve been with the office since 2007 and am grateful for their care.
(From my Yelp review)
I’ve been a patient for almost a year, thankfully, I’ve never had any major …
Excellent bedside manner. Precise and to the point. The doctor was proactive in beginning a treatment regimen.
Dr. Roopa was so kind and listened to my concerns. I look forward to getting my health concerns managed with her assistance.
Visited with the newest member of the team Dr. Burney. Was very impressed with his sincere approach and understanding in providing great insight to my condition and care.
Overall very pleased with my visit. Really liked Dr H. Prost and had a good discussion about my T1D. …
Caring professional service. The office is well run. Everyone is friendly and helpful. I never have a long wait, yet always feel like I am given the time I need.
I have never had a problem with a person there. My problem is having to take the time to get blood work a week before my appointment, while juggling a busy work schedule. It’s just not a convenient arrangement. Dr Roopa and PA Trang have been wonderful though.
My visit was so good. everyone was very nice. I have to say the lady in the lab was very good. Im a hard one to get blood from, but he got me on the first stick . Dr. Prost was so kind and very helpful. Thank you .
They are always helpful. Great staff, doctors and PAs. They have really helped me in managing my T1D.
My first visit was great, Dr. Barney listen to my concerns and mapped a plan for my treatment
First visit here and everything went smoothly and quickly. The Doctor was very informative. I had lab work done and now waiting on results.
This was my first visit with Dr Prost on a referral from my ENT doctor. I was impressed with Dr Prost’s “bedside manner” and interest in my issue. He provided valuable input for the treatment of my thyroid carcinoma.
I like the doctor and PAs well enough, but communication with this office is next to impossible. I use an online pharmacy. When my prescription ran out they tried and tried to reach someone at this office for a renewed script. The …
Wish I could give zero stars. Dr Prost told me it was probably good that my husband and I cant get pregnant since I shouldn’t get be pregnant due to my graves disease. Now they won’t give me my records I’ve requested so I can change doctors. 100% would not recommend. Terrible and rude. Worst doctors office I’ve ever been to.
Great overall experience! Dr. Basil Burney was amazing at explaining the facts and science behind his recommendations as well as quoting current medical studies to support those recommendations which really put my mind at ease.
Dr. Prost is a very knowledgeable doctor and I feel like I’m in good hands. I’ve been a patient of his for many years. He always tries to find the best solutions. His PA Krista Allen is excellent!! She takes time to sit and listen and …
Great office, everyone is super friendly, my appointment was on time, Dr B was very thorough and spent a longtime discussing my health. Highly recommend!
Always a good experience fast efficient friendly friendly understanding and very knowledgeable have been a patient of yours for over a decade. And Donna and billing is very easy to deal with
Good office but…
Seems very busy.
Their online patient portal software is terrible. …
My wife and I had a great experience with everyone in the office. Dr. Roopa was so welcoming and compassionate. Would recommend this office to everyone.
Dr Burney is such a consumate professional, able to see how his mind clicking to help problem solve. Staff also wonderful, especially the front desk (Ms Beverly?) who has to handle constant stream of patients and can remain so calm, reassuring and cheerful! Big thumbs up!
Excellent interaction with staff before and after visit. Dr Burney was engaging and easy to talk too.
I would appreciate a summary of the visit for my files.
I have been diabetic for over 30 years. I have had 6 or 7 endocrinologists in that time. Dr Roopa and her staff are hands down the best medical care and professionalism I have experienced. I recommend them without reservation.
Since moving to Keller, I have had the wonderful opportunity to see PA-Krista and Dr. Burney as a patient. They are both extremely patient-centered physicians that sit down and spend quality time with you. It is very clear that they care …
Had a great first visit with Dr Burney and his assistant. The doctor is very informative and pleasant and his assistant was personable and welcoming.
Front desk was friendly on the phone and in person and got me in quick . …