Endurance is one of the largest providers of vehicle service contracts in the nation. We are backed by an AM Best “A” rated insurance company and proud to be certified by the Vehicle Protection Association. When your auto manufacturer’s warranty is about to run out or has run out, you’re responsible for any mechanical breakdowns your vehicle incurs. That can lead to thousands of dollars in auto repairs. Endurance can shield you from those high costs with a vehicle protection plan that will pay the mechanic directly for parts and labor.
| Friday | 8AM to 5PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8AM to 5PM |
| Tuesday | 8AM to 5PM |
| Wednesday | 8AM to 5PM |
| Thursday | 8AM to 5PM |
400 Skokie Blvd. Ste 105, Northbrook, IL 60062
Tonya Smith was very helpful and friendly. She helped me save a few dollars on my policy, which always helps. I was very happy with her assistance.
Unfortunately they don’t ensure a car that was purchased from a dealership where the dealership itself replaced engine or transmission prior to purchase. I had no say in the replacement of the engine, but because it’s not the original …
At first, I was discombobulated about what to do about my warranty policy approaching its mileage expiration date; coupled with bad mechanics, and another yearly payment approaching, BUT James, an accountant specialist saved the day. He was …
I looked at the reviews and that is why I chose Endurance. I’ve heard bad things about Car Shield and it pays to do your homework! I had no trouble when I had to get front brakes. Everything went smoothly as they advertised.
My call with Customer Service lady was very nice. She really did do a great service to me on our call.
Alecia Byas made sure I had a copy of my contact and advised she would send a message to correct my name showing on the account and places where the correct spelling is needed. She was very personable and profesional and eager to try and correct this personal info regarding my policy. My name is Sharon Lamp. Alecia is awesome!
Called Endurance and spoke with their representative Raven. Raven listened and helped me with all of my questions about my coverage without hesitation.
I was very satisfied with Raven’s help.
Endurance for me right now is scam likely, they sell you warrantee through the Brand name “Endurance” but what they don’t tell you and falsely advertise is that they do not do business through third party. That is a Lie! Until recently I …
I decided that I should get Endurance after a good friend was singing their efforts to help him. So taking David advice, I called and was given good information to make a sound decision. Now for the problem. I cannot see to well without my …
Deborah was great with letting me know everything that’s included in my plan, down to the page in the policy book. She let me know what to expect when going to the auto repair shop and how to use my policy correctly.
Twice I’ve had to use the warranty and both times have been a great experience. First was to repair an oil leak and brake calipers and second was a start-up rattle which required the replacement of the timing chain tensioners. Endurance really stepped up and took care me and worked with the repair shop directly. Thank you!
Awesome service response. After searching 2days for my contract information, Rodney recognized my phone number and provided me with what I needed within 3 minutes. As well gave me instructions to setup an oil change for our vehicle. This made my day.
Called their number after a deceptive letter and the rep was very rude to me. I heard what he had to offer and then told him I would consider and get back to him. He was pushy and rude. Telling me that he was putting me on a permanent denied list or something.
Le’von Stark is an agent of yours. That took the time and read my policy. He not only made me feel at ease but he solved the problem. No extended warranty agent has never made me felt as a customer I mattered, until Mr. Starks. Thank you 😊 …
I cant wait to do business with endurance the only reason i didnt sign up bcus i realize i still have a little bit more time on my factory warranty.. Nina was amazing.. fair warning tho when u call in to make changes u will b on hold forever try to reach out to them AT 9 am
Been an Endurance customer for around 4 years now, had a couple hiccups with services, but over all great experience and the necessitated repairs were taken care of in a timely manner. Called in today to update personal profile as well as …
Absolutley an amazing company from the beging to the end. I used Endurance to protect my BMW 650i Convertible and they were incredibly easy to work with and professional. I recently sold my BMW and spoke with Max to stop by policy, and …
Chelsea was fantastic. She listened to my concerns and was very sympathetic and understanding. She was able to provide me with a quote that may be better for me to handle financially quickly and efficiently.
If i could give negative stars I would’ve. I’m canceling my policy with endurance effective immediately. The clause for “pre-existing conditions” is a clause they use for their benefit to deny a claim. I literally had a power steering issue …
Nobody calls back when they say they will. They will pay for maintenance work but if you file a claim your receipts that shows the work that has been done are not accepted.And refuse to pay for repairs even tho you have all documents. But they have no trouble taking you money every month.
Disappointed, regretful, and frustrating!!! The customer service was the worst. I felt that they do not care about their customers time and concerns. When I bought the policy, the sales guy said everything was covered which seems like a …
Great Customer service. The Representative listened to my needs and requests. I am very pleased with the outcome. I highly recommend Edurance Service policy to everyone.
Scummy company. I received a letter that said my coverage costs were increasing and I needed to call them to go over the change in policy. Concerned that someone has created an account in my name, I call them. I am immediately asked for my …
Paid the last 5 months, and was regularly maintaining my vehicle, then when a repair was needed suddenly they had some car-fax mileage error, claim was denied. Now trying to cancel and been on hold for an hour. Absolutely a rip off, stay …
Called concerning a billing issue & spoke to Carrie. She was very patient with me and answered my many questions about the process making sure I understood what the system entailed. You have a competent & diligent employee . Big thumbs up on her & your customer service.
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I have left many reviews for business and this is my first 1-star…ever. I don’t take this lightly. I chose Endurance because they cover the most and charge the most. There is nothing wrong with being the most expensive. …
Tonya Smith is hands down the best person when it comes to Endurance Warranty Services. She made our experience very pleasant and easy. I would highly recommend her to handle you auto warranty needs!
Ms. Carol is the best rep ever for this company‼️ Her energy was so awesome, she was awesome. Putting a smile on my face and helping me with my situation was highly appreciated. Thanks again Ms. Carol 🙂 …
My agent was Miss Nina Lopez and she was extremely knowledgeable and helpful I was just updating my old plan to a new plan due to mileage error and she took care of that hands down with no interruptions and made sure this was a smooth transaction.
I wish I could give no stars! Worst company in the history of extended car warranties. Stay clear of this company. They don’t want you to cancel and when you do they won’t refund the money they took out when you have already canceled. …
Long story short!! We purchased a 2009 Ford F-350 diesel truck. Purchased endurance warranty to have peace of mind. WRONG! 😡 6 months of purchasing our truck we had engine problems. Because they said the previous owners did not due proper …
BUYER BEWARE! SAVE YOUR MONEY.
As you can see I am not one to post negative reviews.
Just scroll down the reviews and see for yourself all the unsatisfied …
I was sold a policy for my 2006 Toyota Camry. I was told that I could have my mechanic review it and I had 30 days to cancel. After speaking with my mechanic and discussing the conversation with my husband, we decided that that endurance …
Customer service is so helpful and knowledgeable. She went above and beyond to fix my issue. She apologized for putting me on hold briefly. She kept checking in to let me know she was working on my problem. I was so satisfied with outcome!
I spoke with Ms. Tonya Smith, after finding out that my policy was not cancel, she did however take the time out to correct all issues that occurred. She was very professional and very polite, if need to refer people I would recommend her when it comes to policy issues.
If I could give them -0 stars, I would. The absolute worst extended warranty ever. They trick you saying all you have to do is wait 30 days and drive a 1000 miles and you’re covered. What they didn’t tell you is there are loopholes in …
Gabby was most amazing representative she took customers service to a whole another level..as I was about to cancel my policy till I explained my situation regarding my vehicle to Gabby.. so gabby took it upon herself to use every resource …
Tonya Smith was a pleasure to work with she ensured that all my questions and concerns were taken care of. I genuinely felt like a was in good hands. I will not hesitate to reach out to her for assistants in the future.
I called today because I am unable to make my monthly payment due to a recent move. Rodney was very helpful in getting my payment deferred for me. I am so thankful and very satisfied with his customer service!!
Been with endurance for a while called yesterday needing roadside assistance and was told could not be found in system. I was left stranded. Called this morning and was immediately found using my phone number explained my situation to …
The customer service rep is very friendly, helpful and polite. The rep in the claims department was also very helpful and polite to the rep at the Mitsubishi dealership. I would recommend Endurance warranty to anyone whom wants a warranty on their vehicle.
Tonya Smith the Account Representative who assisted me today was extremely helpful and understanding of my issues with my account. She waved the payment that was late and due today, Tonya reconstructed and gave me a better option with better payments which was very helpful. Tonya Smith is a very great Representative……. Jose Torres
I decided to cancel this ‘service’ and called within the 30 day free look period because I felt it was too expensive and I had never received a copy of the contract. After waiting on hold for approx. 20 minutes, the representative, Debra …
I had a good talk with representative Miguel concerning my policy and coverage. His knowledge of Edurances coverage helped me get a more clear understanding. In closing, I hope that Endurance would one day consider adding more parts that can be covered.
Tonya Smith is the best service rep ever. She does not believe in saying she is sorry and not doing something thing to show she really is sorry a customer suffered unjustly. She restored my hope in endurance and if she had not been who she …
After wasting an hour with Jaime, who would not give me his last name (that always makes one wonder!), I was transferred to his supervisor Joey Petro. Joey sure did make me feel like he was trying to help and said he would get back to me …
I have just experienced the true colors of this company . after making a claim they found a discrepancy in a milage situation that their salesman made writing the policy and were quick to deny without investigating . This is a despicable …
Total scam almost after a year paying for nothing, to any claim there is an excuse and then I had one of the main reasons I put warranty on my vehicle they can’t cover after going through over 20 calls and over 30 emails (I have proof of …
I had the pleasure of speaking with Tonya Smith and she went out of her way to accommodate the issue I was having. She was very knowledgeable, patient, and courteous. She is definitely an asset to the Endurance team.
Tabitha was great she helped me make a date change and also went the extra mile to ensure I had a full understanding of what is covered. I am glad she did because she brought to my attention things I didn’t know would be covered. Thank you Tabitha for your assistance.
Spoke with Nina from Endurance after not having a great experience from the first person I spoke with. Nina was excellent on the phone with me. She explained the difference between the different policies of what is covered and not. When done I got a plan that will serve me best for me and my car.
The Endurance agent called to confirm an agreement that was previously made regarding the warranty on the wife’s Forrester. This fine, remarkable SUV does not get driven much. We want to make sure that the warranty premium reflects that. All Good. Thanks.
I was a call center representative for t-mobile for many many years. And I have to tell you this was THE most perfect customer service call experience I’ve ever experienced. I hope this call is listened to for new hire training purposes. …
This shady company sends me deceptive junk mail trying to get me to sign up for a warranty on my vehicle. (“Immediate response required!” While the fine print at the bottom acknowledges that they aren’t affiliated with the manufacturer.) I wouldn’t be surprised if this is the same company behind all those car warranty robocalls.
Tonya Smith Is the bomb. com. She took care of me. She went above and beyond to make sure that my problem was resolved. It took a while but it was well worth it she was kind considerate and checked on me constantly while I was on hold. …
Would not recommend. They are not honest. The people over the phone are nice but they are scammers. Trying to cancel my debit info and they just keep transferring me to other people. Been sitting on the phone for an hour and nothing!! I’m …
DO NOT BUY FOR YOUR VEHICLE. CHOOSE A BETTER COMPANY. Terrible to work with. Luis was the adjuster we worked with. Stated that the issue could not be verified because the DTC was in history and not active. On this typical concern for this …
I canceled my policy after reaching the end of the term. I have since been contacted innumerable times with “new, lowest possible offers” after telling several people that I did not wish to renew my policy. …
I wanted thank Tonya Smith for an amazing job today, her customer service skills and knowledge are amazing I have only experienced this type of service from one other company and that was American Express. I would like to aplomb you as company for taking the time to ensure customer satisfaction.
My experience with Mrs. Smith was great, she took excellent care of me and the problem. Mrs. Smith is very professional person and takes excellent care of Endurance clients. Mrs. Smith is a great person to keep she a keeper. I was very …
They did reluctantly cover my transmission although they sent my mechanic a used transmission to install. I paid extra for a diesel truck and the particulate filter was plugged and needed to be replaced to the tune of $4500 and they said …
The coverage is as good as long as your car is not braking down so keep paying them!
I had an engine problem and filed a claim. The process they follow/present is …
I spoke with Rodney in customer service and what a nice helpful person. He answered all my questions and did a great job in checking information for me. I hope I get to work with him again!! He is extremely knowledgeable about this company. $$$for him.
Went online and completed the request for a quote. Kathleen called me within minutes and gathered my information. With oniline and first time caller discounts I was quoted $144.84 a month for 30 months or $4345.20. When I ask if there were …
Amanda was the representative that I was talking with this morning. She did an awesome job. She is very professional. Very friendly and knowledgeable. She opened my eyes to the things that I was not sure of. I was actually ready to cancel …
My experience was great due to a rep named Jeremy. He was extremely helpful and provided me with a price I could afford. My decision to sign up was made when he reminded me of the benefit of starting a policy with Endurance during the …
Lauren & Zebadiah were so awesome in helping me set up my policy today. I asked a lot of questions & they were so patient & answered all of them!! Everyone that I talked to was so knowledgeable, nice & professional. They give great Customer …
Endurance has proven to me that they stand behind the product they offer. I’ve only availed myself use of your product one time prior to this writing and I wasn’t disappointed. …
I filled out the request online for a quote. They called me and started giving all the pricing to buy their best plan. I requested an email with the pricing to look it over and they started pressuring me to buy the plan now and save on the …
My debit card had been hacked recently, and I forgot to notify Endurance. So, when I received a text, making me aware that my monthly payment had not gone through, I called Customer Service. They answered right away and quickly updated my information. The agent was very pleasant .
The customer service at Endurance credit is great. My agent was very professional in helping me. He was able to solve my issues on my first attempt to get everything set up. Thank you Endurance. I think the agent whom I spoke with deserves …
Very professional and worthy to have. It’s great to know they are a part of my life to have a good warranty coverage.
I would not go with this company. After talking to customer service about my quote, I was told since I bought the vehicle with aftermarket exhaust, they would not cover it. The agent was very flippant and when I said I’d have to call Car …
I would like to say the service that I received when talking to Ralph was great. He is very professional and he answered all my questions and he help me to resolve them thank you.
Sounds like they make you feel real good about the service they provide but just collect your money when comes time to cover a claim…
Stay away. They do not pay for your repairs. Once you cancel endurance they still take money from your account. I had to close out my account and open a new one to prevent them taking money out. I have contacted my state attorney generals office as well.
Mr. Rodney was very helpful and polite in helping me to get the proper information and shop so I could get my vehicle to an auto shop, which I have schedule and appointment on Saturday 12/17/2022. Thank you, Mr. Rodney,
They talk a good game but don’t stand behind their warranty unless you’ve paid into it for awhile. My transmission went out and they found every excuse not to pay for the repair.
Nina Lopez was very knowledgeable and extremely helpful in obtaining the policy that met our needs, and had answers for all our questions.
The customer service was great just bought but the app is like everyone says not good i could not log on it did not recognize my contract. I hope the other negative things that people said does not come true so far what they have said about the app is correct
The young gentleman was very nice he took the time to help me find the stuff that I needed he was very calm and pleasant to talk to he wasn’t raising his voice I like that keep up the good work 😊. …
Tabitha was ever nice and kind to me I was a lil bit irritated cause I was going through a lot to find my warranty and she was very hopeful and cheering she actually made my morning better
From consumer end, well done. Phoned the repair store when questions arose. Great customer service. Was an advocate for us.
I purchased their top tier plan in July 2021. Went to use it 18 months later on January 23, only to be denied. Do not use this company. They are a scam. Their staff is a joke, good luck ever getting a supervisor.
This warranty company is a SCAM!! Save your money and if something breaks down use that money to pay for it because they will not cover the repair! They looked for multiple ways of getting out the clam! They will not share the inspection …
I’m very happy with Auto Protect. They gave me the car warranty I was looking for and now I know my car is protected all the way.
Representative was very knowledgeable an very well educated in endurance Ins contracts as I was going too cancel my policy after speaking too Kim I decided too stay a endurance costumer thank you for bein a great asset too endurance automotive Ins was my pleasure with all costumer service
Don’t do business with this so called company. They LIE. 30 day money back GUARANTEE is BULL, I asked for my money back and they won’t give it to me. Scam company
Stay CLEAR! Called to ask questions about an offer letter than implied I was already a customer. The woman who answered could not have been nastier, and left me on hold for 10 minutes before hanging up when I asked for a supervisor.
I received wonderful assistance today from both Tabitha Gruelle and Biaya Kadima, and my issue was resolved in a completely satisfactory manner. You should be proud to have both persons in your employ!
$5K for this so called “extended warranty”!! I felt like it was a scam with what I experienced. HORRIBLE. No customer should go through this joke and lack of customer service. Disgusting that I paid so much for not getting my part and labor covered.
I STRONGLY RECOMEND DO NOT USE ENDURANCE AUTO WARRANTY COMPANY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Please do not be fooled!!!!!!!!!! by Endurance man made ratings, Endurance is …
My experience with customer service was great. Tabatha was very helpful and patiant. She helped me get another copy of my warrenty and explained the billing and payment process .
My Endurance Advantage Warranty covered routine maintenance 100K on my Benz! My mechanic just gave them a call and I received a $75 discount…hey, every little bit helps! …no paperwork!
This service is entirely too slow. I was waiting for 5 hours after my 1st initial call. Also they ask you over a dozen questions just to service you. If I give you my policy number & my VIN, that should be enough. I am now looking for a new service….
Lorrie Sullivan was a good listener, patient and knowledgeable about how to handle my options. She is friendly and upbeat……and practical!
READ, READ, READ your Vehicle Service Contract with this Company very Carefully!!! After making 31 of 36 payments on my Contract, a purported manager at Endurance told me that my claim for a Drive Axle Assembly was “DENIED” because the …
I took out the policy on my 2016 Dodge ram on December 15, 2022. Not even 2 weeks later my ram was totaled so I contacted endurance to cancel my policy and get a refund if possible I was advised I would have a full refund because it was …
This warranty company does is not good. I have been trying to get my refund for over 6 weeks. I cancelled because the first time I had a claim they didn’t want to pay! The warranty is supposed to be for major issues i.e transmission. …
Such a scam company. They take your money right away with no problem at all and you get your money back NEVER!! Bunch of of worthless representatives that won’t cancel your policy so you don’t get a refund. Get extended warranty elsewhere honestly.
Spoke to a sales representative and felt incredibly pressured to get into a contract that day. I signed the contract, reflected on it, and ultimately changed my mind about a week later before the policy went into effect. I had to jump …
I am extremely unhappy with Endurance – I had to wait on line for an excessive amount of time and when I finally talked to someone and I said I wanted to cancel they kept putting me on hold repeatedly. In fact I am still on hold trying to …
I cancelled today this is the worse company ever please don’t do business here. They denied my claim saying my parts have too much wear & tear. Radiator, Water pump & thermostat are all covered on my policy. After a week or back & forthbto inspector going out they still denied me. I won’t stop here I’m seeking an attorney.
Took my car in for a problem with the shifter lights. The dealership stated it was a failure of a part in the shifter and would need to be replaced. Called Endurance and was told they don’t cover LED lights. I explained that the lights were …
I called with some questions about my policy and password sign-in issues. The agent, Rodney, was very helpful and patient in answering my policy-related questions and in scheduling for tech support regarding my sign-in issues.
These people are professional scammers!! they will tell you fairytales and make it sound so good. But when its time you need service done they hide behind ITS A PREEXISTING ISSUE!! please please save your money as STAY AWAY!!!!! all they …
Kind, friendly professional service. Answered all my questions. Great job Tabitha Gruelle. Nice lady. A pleasure to do business with her. Very knowledgeable about services.
SCAM. I purchased this warranty, and all they kept repeating was “You only pay $100, and we pay the shop the rest. There’s no deductible.” My engine had a cylinder go out, and they are trying every back door to get out of paying for getting …
This is a scam, they have been targeting my husband, who died in 2017, so how can this be a legitimate company. They are scammers and have now resorted to creating even more stress and grief on me as his widow. …
Lacosha was very professional and understanding. She was patient and helpful. She maintained her calmness and was advisable. I was very happy she was my representative. She is an asset for Endurance.
Reading the reviews ….people does are giving 5 star….they are just giving stars…just because the customer service person talk to them very politely and in nice way……but no body is talking about there coverage….do they actually …
Called to cancel my extended warranty policy for monthly budget purposes. Had a wildly entertaining conversation with Sarvesh P., who went back and forth with me over my poor life choices, the poorest of which would be cancelling this …
Great customer service. Thank you, Tabatha G.
Awesome knowledge of your job. There is no wait and impeccable service.
I look forward to continued business relationships.
They are the worst. I was denied over one Receipt. One. I tried so hard to show proof I was taking care of my vehicle. I went above and beyond. I don’t usually post reviews because I see no use in complaining about life or things in …
I was very unhappy with this company when I called, but, after speaking with the young lady that I spoke with, I must say I was much better. She was very Professional and did about all that could be done to make things better. I wish that I had written down her name as she really deserved to be recognized.
One of the worst warranty companies ever. They will give you the runaround when time to use the warranty you paid for. I’ve been waiting 11 days to find out if they are going to cover the repairs to my vehicle. They will tell you anything …
Wife and I are much better satisfied of Endurance Warranty Co. because of the Sr. Manager Andrew worked with us at best this Company could offer in meeting someone’s needs according to their lifestyle of what is comfortable due to …
I give Endurance another 5 star rating. I had the pleasure of speaking with Lorrie in the ‘Retention Group’ this evening and she helped me continue my policy with a lower rate and with no changes to my benefits…Thank you SO much!!👍 …
I have 2 contracts with them and referred my mother. She got a contract with them as well. She took her car in for service. The repair was a covered service however they denied coverage so to mileage issue. The service provider admitted …
The biggest scam of a company. The lady up sold me for a warranty that covers struts and when I called after 6 months with bad struts. They denied it. Then they refused to refund a portion of what I’ve paid. I’ve never used the warranty and …
DO NOT TRUST THIS COMPANY
My friend and I purchased cars around the same time and both purchased this …
Tonya Smith is a good customer service representative to help me with my cancellation, but the waiting time for getting someone on the phone is very long ! And this is one of the reasons why my repair shop doesn’t want to contact Endurance because waiting on the phone for services take too long!
UNETHICAL _ DO NOT USE THIS COMPANY – I had to file a complaint with the New York Attorney General (where I live) and with the Illinois Attorney General (location of Endurance corporate Headquarters). They are a horrible, shady, company. …
Purchased their most expensive Advantage Plan.
First time I took my car in for service they held up the claim for 30+ days. I …
Needed to use this insurance for the first time. They sent one of their “inspectors” to check at the repair shop, who knew nothing. This insurance will not cover if you have normal rust on anything. They know you have an older vehicle and …
This company is terrible the mileage on the contract was wrong it had a higher number than on the vehicle and they wouldn’t honor the contract because of the mileage. They said they would rewrite the policy and I had to wait 30 days and …
My interaction with Tabitha Gruelle was far more efficient and effective than I would have ever expected. After giving her some preliminary information, she could tell me about my policy, my car, and how tall I was. She was very efficient, and very well versed in her job. I was extremely impressed.
If I could give neg stars I would horrible company turned down on 3 items to have fixed why am I paying 1000’s of $ for a warranty when they will not honor their word, Please stay away from this company save your money and go elsewhere …
I didn’t have the luxury of calling because we had 3 kids taking naps at the same time which was a miracle in itself. So I decided to chat. My chart was connected in less than a minute and I had all I needed sent to my email in less than 2 minutes. That’s never happened before in my history of chats with any customer service.
Endurance does not cover what is stated in the agreement while over charging monthly fees. Make sure you find out about all exclusions before signing with this company. That’s how they get you and nothing is covered as it should be – terrible!!!
I really appreciate how Alecia took the time to talk me through the pages on my warranty. Now I understand better how my warranty works for me. Thanks Alecia. I hope I connect with you each time. In fact I will ask for you specifically when I have a need to contact my Endurance Warrenty srv.
I would leave less than a one star, but it doesn’t allow me to. I had an issue with my vehicle, the gas pump needed to be replaced, and all the hoses. But in addition to that the canister needed to be replaced, and the canister had charcoal …
This company is a rip off. I had a 3 year warranty unlimited mileage. On my 2nd to 3rd last payment totaling $4,200 paid in to the policy so far. When I went to use the warranty I was denied and informed that I was no longer covered. They …
I spolke with a Customer Service Representative by the name of Shanaiesha Taylor. I have Supreme Coverage and wanted to know exactly what this covers and excluded. She was very patient, emailed my contract over and went through the package …
Be careful of some shady deceitful stuff with this company! I received a letter from them and I do have a warranty on my vehicle through my dealership… I have never used it because my vehicle warranty just ran out and I would have to pull …
Agree with a lot of these comments on the hard sell to not allow you to shop around. Make them your last call when getting prices, or just ignore them in general. Also, wait time is terrible, was on hold for hours just to ask questions …
If I could give zero stars I would. Purchased this policy for my son, asked the rep all the right questions. $150 a month is the charge. The finessed us and said he needed to upgrage his policy however when we bought the policy the rep …
If you are a consumer please ask for your money back if you purchased this contract. You will go to a dealer and will be told 90% of your needs are not covered or will be told you have a large portion of the bill to pay. If you are a dealer …
Avoid using this company for your extended auto warranty at all costs. They denied a claim stating the failure was because of mechanical wear before our contact began… which is going to be most part failures because this is an EXTENDED …
The customer service I received from Amber Jones was incredible. She was so attentive to my questions and concerns and when she was given new information she contacted me immediately. She was very honest and I felt so much more at peace when I spoke with her.
This company is very backwards. I received a letter that indicated that my warranty was going to expire at the end of the month. They then urged me to call them and share my case number. I never interacted with them before and have no idea …
I’m constantly calling these people to ask questions about my policy and they are so kind about it even after explaining it to me for the 100 time. I appreciate their kindness and support with my questions. So far a great experience
Don’t be scammed by Endurance. Read through the reviews. All good reviews are only reviewing the transaction made when the purchased the warranty. You won’t find one good review from someone that had a claim paid. Don’t get scammed by Endurance.
So far so good! Customer service has been great! Fortunately, I haven’t had to use my policy yet but I’m sure if I do, then everything will be taken care of.
Stay away from this company! If i could give -10stars i would.. the 5 stars here are all for their customer service “ which will not repair your car”!! they’ll find every excuse on the planet just to deny your claim, even when your …
I had a bad experience with this company, Endurance, because I feel like I have been scammed just so this company could make money. I signed up with this company on 03/31/2022. At the time, I had to pay a down payment in the amount of $242 …
Scam. Refused to cover a covered part that was clearly stated in my contract as a covered part. My advice to everyone: Do not waste your money on Endurance and pay them monthly. You are throwing your money away because when an issue arises …
Really took the time out to go over my contract with me. Tonya was so patient and understanding. More people like her are definitely need in this line of work. Thank you!
They explained to me the warranty sounds all good. Then you get the contract and you start reading what is not covered on your car and all the expensive things are not covered at all. The person lied to me saying they were on the package I purchased with them. I was very upset and I canceled it. Not good at all.
After a year of paying for the warranty, when it finally came time to use the service for a failed fuel injector, the rejected the claim due to a mileage dispute between what the dealer reported when the car was bought and when the warranty …
I purchased my lease out in 2020 and extended my warranty through endurance. I had to replace my compressor last year as my Honda was not blowing cold AC. They replaced it and I had no issues. Best company bar none.
This company is absolutely criminal. They denied all legitimate claims then cancelled my warranty. They then prorated the refund and only gave me 1/4 of what I paid into the warranty. If the company cancels their services and never …
Company is a joke. I signed up for a policy, then 4 days later decided I no longer wanted they policy. You have 30 days to cancel. I waited 2hrs on the phone to speak to someone just to get hung up on. I called back again and the automated …
Can’t wait for the canned response but this was the **Worst sales rep conversation by far** wished I would have taken down the guys name but he pretty much was trying to sell my on the spot and when I requested all the packages and prices …
Jeremiah did a great job trying to keep me in the policy. He is a real asset to Endurance. However, he was facing a problem that I had not agreed to this policy. That it duplicated an identical policy that I bought from VW when I bought …
I had a conversation with Kim, she was so much help, and it was a real pleasure talking to her. She really knows what is going on and is so willing to work with her clients. We are very glad we have Endurance.
Thought it’s a reliable and trustworthy company – unfortunately that’s not the case. Was making payments for my premiere plus plan which by the sales rep was the most expensive and exclusive plan for my Porsche Cayenne S. When it was time …
I called to update an address and email change and got the good fortune of speaking to Alecia Byas! She was so knowledgeable and confident of her job! What a pleasant person to talk to when it is so stressful moving and getting all …
Sends scam quality notices that made me think I had a warranty. I don’t even own a car or a license. I got a policy the first letter and the second one informed me of price changes on policies with a customer code. I called them and the …
This company is a complete scam. If you actually read the reviews and not look at the number of stars you will see that they do not pay claims at all. You will see the good reviews are only of the initial purchase transaction, which is …
Rodney did a great job of listening and understanding my current card was closed for fraud activity and I only wanted to make a one month payment with an interim card. He assured me I could call in next month with my new card and set it up for auto pay again.
Jazmyn was awesome. She handled all my questions and needs perfectly. I’m so pleased and I have 4 warranties with Endurance. After speaking with Jazmyn, I’m quite confident that my cars are fully protected. Thank you so much. John D.
My 85 yr old mother with Alzheimer’s bought a vehicle warranty, and an upsale to elite, two weeks after she totaled her car. I only just found this out in reviewing her bank statement. Shame on endurance for taking advantage of the elderly. …
This company is one of the companies that tries to scam money out of old people or people in general. My grandma got a letter in the mail letting her know she better contact them before she loses her cars protection. She has never owned or …
Talked with Tomika in customer service. She is the absolute best. She has the knowledge of the policies and had a great attitude. Jacob was my sales person and was able to provide the best advice. Will use Endurance again for sure.
Great customer service given by Lloyd Dowd. He educated me on what to look for as I compared the final three choices. One of my cars is covered by Endurance, that along with the price and how I was treated made the choice easy. Lloyd is both professional and friendly.
Buyer be ware. Extended warranty plans are a scam. Especially one from Endurance. The worse company I have ever dealt with. Fool me once. But never again. You are better off buying a used car with manufacturers warranty still viable if possible.
I’m very pleased with the customer service. I just wish that during the purchasing process of the Warrenty your company will talk about a signed notary form to cancel the policy. You don’t even need a sign form notarized to purchase the policy… with that all being said you call center did a remarkable job.
Nina was great, she did explain all my options but in the end she understood why I needed to cancel my policy and didn’t really push me to keep it. She did her job very well and I will be a return customer!
This company saturates people with mailers trying to TRICK people into believing that their warranty policy will be increasing in cost. The people that are getting these then call their dealer and ask there is a price increase. I have to …
Customer representative is very understanding and knowledgeable appreciate it very much. I need it a list of local mechanics that will accept the car warranty she issued me six locations. It’s good to know that you have choices when it comes to mechanics that are guaranteed by car endurance
Stay away from this warranty company. Its a scam. They say they will cover everything (whatever is in the policy) but they will find a way to not pay you. I have BMW X5 and needed a repair. Theissue occurred after their wait period (30 days …
Summary: This company lied to me and placed me under the wrong policy just to take my money for months. Then when I had a claim, they told me there is noting they could do because I was in the wrongly policy (The one they placed me in). …
This warranty is a joke, I have had it for two years and never had to use it. Took my truck to the shop for a bad radiator and they tried their hardest to void my warranty over a 3 mile difference between when I started the policy and what …
I had an situation in which my claim was denied. I spoke with Odeth at endurance, she was very professional, understanding thorough. She went above and beyond to help me situation. I wish all customer service reps could learn from her
Brandon was amazing, as was the last lady I spoke with. She mailed me my contact, no guessing that way what’s covered. They both deferred my pmts to the end due to the fact I’m disabled. Great customer service, VERY professional and polite.
HORRIBLE HORRIBLE HORRIBLE company,I will never use them again let alone refer anyone.i wanted to cancel my policy because they would not pay for suspension components that are covered under the policy! I asked for a refund for the $2,700 I …
If I could give this warranty service zero stars I would. DONT BE FOOLED, read the entire policy before signing up! I had two back tires literally shredding and they said it was normal wear and tear! Would NOT COVER! I was sold an …
Don’t ever buy a policy from Endurance Warranty! They have the worst customer service by far. I had the highest rated policy money could by and they wouldn’t cover my repairs due to contaminated fluids. When I explained to the rep that the …
Easy experience from the road side assistance to the process. They covered what they should have per the policy and I have a new alternator and receive a tow to the mechanic. $100 deductible. Saved me a bill of over $850. Granted my …
They sure don’t like to cover anything! I supposedly have their best plan. My dealer put in for payment for brakes, valves, tired and an oil change. Well, nothing was covered because this was all wear and tear. However, they are supposed to …
This company is absolutely atrocious to deal with. A different rep EVERY time you call. Nobody bothers to give an extension to make them reachable. Must have spoken with over 50 agents in a 2 week span attempting to resolve a claim. …
As far as following through with paying for the claim, no issues there! But I hope you have patience and are ready to answer personal and income sensitive questions when you try to cancel the warranty for ANY reason whatsoever. I had the …
I had a very poor first experience with my first claim. My 2021 Yukon would not start and I need a tow truck to bring it to the dealership. All Endurance would do is give me a number to the towing service company to setup a towing service …
Don’t say I didn’t warn you. If you are in your right mind you do not want to use this company. I took a warranty out with them in February ,in July I took my vehicle in to be serviced at the Mazda dealer. I had an oil change as well as …
Endurance warranty = an absolute scam. I purchased a policy on my 2013 Toyota with a clean carfax, and vehicle inspection with only 74,811 miles on it. I purchased an endurance policy in July 2022. with the policy start date being August 18 …
Mr. Melvin Butler was very helpful, professional, and detailed about their warranty service. He went above and beyond by rechecking my coverage and explaining in detail. All questions were answered without a doubt. Thank you Melvin for your exceptional service👏 …
Giving this review because my experience with endurance has been good. I had a little hiccup with canceling my endurance policy since purchasing a new vehicle, however Tanya Smith was absolutely amazing. She took care of me and didn’t transfer me to another agent. She needs a raise.
Tonye Smith was extremely helpful in calming down . She had the right attitude and made sure my issues are escalated tightly.The rest of the operators saddened me and took me for a fraudster. I don’t know anything about cars and bought my …
Today’s visit was fine. I only needed the mailing address to send a letter to corporate regarding a claim denial. Previously my call was ignored. I had called the customer service several times trying to speak with a manager but was denied. …
Thank you Moyer! She was very kind and proficient. I accidentally hung the phone up during our call and she promptly called me back to complete the transaction. I loved her professionalism as a business owner she’s the kind of employee I search for
I was sold a policy October 10, 2022. When I specifically asked Endurance about the overlap in warranty coverage between the old/existing warranty (from Mercedes Benz) and the warranty I was purchasing from endurance, the agent said I would …
Tonya Smith the account specialist was very nice and attentive.
The company sucks though, the inspector was rude to the volvo service people. They denied my claim because my tires are 1/4” smaller than the previous tires… …
New contract, so I cannot give anything on them honoring whats in said language. But I was given a $1200 reduction on my contract price, and keeping all of the original items stated in my original contract. Will keep post anything if things change, but it’s insurance. And for the price, it’s actually like my original warranty.
I had the pleasure of having Tonya Smith as my customer representative. She helped me resolve my issue. I was ready to cancel my policy due to an issue with the claim department. Miss Tonya reviewed my claim for me to understand why I had …
Read the reviews carefully, every one that is a good review only talks about the process of actually buying the warranty, even some of those are bad. Endurance has no intention of paying for any vehicle repairs. They will use all the fine …
I wish there was a negative star rating. This experience was horrible!!!! My 85 year old mother was basically forced into purchasing a ridiculously priced warranty due to the practice of pressuring, talking over her and scaring her …
I have talked with Rebecca on the phone three times about not owning a car for more than ten years yet I keep getting a notice in the mail that my coverage will go up unless I call Endurance to keep the price I;m paying now. Telling these …
Spoke with the Representative Rodney. I was a little annoyed with the mix-up regarding the billing service, but he calmed things down and went to work and straightened everything our quickly. Rodney has great Customer Service skills and it was great working with him to get this situation resolved. Thank you Rodney. Much Appreciated!
Excellent customer service. Representative was very knowledgeable about your products and services! Only wish there was an automotive service to pay after hours . Weekdays or Weekend hours. …
I bought their warranty in 2018 when I purchased a Ram truck that was from Canada and Ram told me the typical warranty is not available in the US since it is a Canadian vehicle. I paid the Endurance warranty that cost approx $2700 in 24 …
Tonya Smith is professional with awesome customer service skills. She’s making a difference in customer retention. This was my 4th phone call to this company and I was expecting what I’d been getting from them but, Mrs Tonya Smith really …
We purchased a warranty plan from endurance in November as I just came into a bit of extra money. A few weeks ago, my car’s transmission failed. Assuming endurance would at least pay the amount what said on my contract, I filed a claim. …
I’m Not a customer because. I gave my email and phone number to them and before I could get email confirmation they were calling me. I listened to the sales pitch and when I asked to send me a copy of the contract so I and the person who …
Always a seamless & pleasurable experience whenever I call customer service! I am happy with my plan & love the added/comprehensive benefits that include maintenance unlike other extended warranties. Definitely worth the value!
Where there are some issues I’ve had with the company in the past this particular representative Tamika was outstanding! She noticed a mistake that had been made without me being completely aware of and even though I had a suspicion that …
Tonya Smith helped me today with a policy cancelation.
I am happy with her professional help. She wanted me to continue being a valued customer. …
Spoke with Tabitha in customer service this morning. She was easy to understand and patient in listening to all my questions. She explained things thoroughly and provided me with all the information I needed. She was very pleasant and helpful.
Great experience today with Rep. She was very thorough in her explanation and knowledge of my account. She looked over my records and listened to my concerns. After talking with her I was completely satisfied with the information. Prior to her help I was seriously contemplating canceling my membership.
Company had a dishonest sales person OR untrained salesperson offer me something that was not available to me in my policy coverage level. I found out after a claim was denied and I was VERY unhappy. Nina the account specialist was awesome …
Speaking to Tabitha today put a whole new meaning to the word incredible! She was an outstanding representative. You was knowledgeable, patience, and kind, something you don’t get a lot of these day!!! But let me add every representative …
Very nice when purchasing a warranty, but completely like getting teeth pulled without anesthesia when trying to cancel. Condescending reps that think they know better than the customer. Save your time and effort and purchase elsewhere, you’ll be thankful you did.
HORRIBLE COMPANY IN THE BUSINESS OF STEALING YOUR MONEY AND NEVER INTENDS TO PAY OUT A CLAIM!!! We have been paying this company for three years. The very first time we attempted to use the benefit it was denied due to a bogus mileage …
Went to cancel my warranty after I sold the car and no longer needed it. Emailed them first, all my information about the policy and the reason I would be canceling and I got an email back saying I had to call them. …
I purchased this policy in 2018 and it is paid in full. I have filed 3 claims between then with the most recent one in July 2022. Every claim has been DENIED every one. The diagnosed issue was not covered, the last diagnosis was P2645 and …
Insurance is great. In my opinion not sure why they are rated #2. Should be rated #1. Very quick no non-sense turnaround so the repair could be preformed expediently. Hopefully if use is required in the future I will still be as pleased. Appreciate y’all. Mike
I was called back by Tonya Smith in regards to my request to move my payment to Jan 5th 2023. Courteous and informative. My first call today was answered by a man who then transferred me to a Care person who then said I needed to talk to a …
Endurance customer service is a joke. I need to cancel a policy and was put on hold for literally over an hour and then they went home. They say there is no address even though the policy says I can cancel in writing. They are happy to …
*make sure to read your contract*
I decided to buy a warranty through Endurance for a vehicle that was a …
This is not a Warranty, this is a SCAM, they promise you a list of things and you get NONE, take it from me first hand experience.
My car was in the shop for 2 months for a simple repair, they had the dealer …
Rodney successfully changed the credit card being used on my account. (My regular card had been frauded and I didn’t have the new one yet.) He was very helpful making personal adjustments due to some current health care issues. I very much appreciated his understanding attention in these matters.
Nina was outstanding in staying in communication with me through my claim. She was a great advocate and was able to resolve my issue. She returned my emails and calls in the same day which is something you do not see often anymore. Thank you!
Very disappointed in the service I received by a representative. I called for a quote on a car we just bought for our son. The representative gave me a quote and I asked if they had anything a little smaller with less months/miles. She …
Total Ripoff. Only covered 300.00 on a 3,000.00 bill. Paying 135.00/month with a 100.00 deductible and they only paid 300.00 (actually 200.00 after deductible) for work done. Then I received an email with a form I need to fill out and get …
Customer service is pretty decent but when you initially sign up with them they give you a promo for a year. That covers tires key fobs Etc I didn’t realize it was only for a year. When I logged into my account on the app it lists all of the benefits that I no longer qualify for so it’s a little misleading
I believe the policy with Endurance is different than most. When they give you a break on monthly payments they don’t tell you it would reflect the amount of the refund given if it should ever come to that. I shifted from person to person, …
I had to call in to endurance. Had some concerns about my new contract. Once the manager got on the line oh my goodness it was just amazing. He answered all of my questions and explain to me how it works. He just calmed my fears and made me feel very comfortable with going with this company. So excited that I have a contract with them.
The agent was professional, extremely knowledgeable, patient, understanding, and most helpful. …
I called and a representative named Tiffany quickly answered my call. She listened to my question and quickly emailed a copy of my policy. She even stayed on the phone with me to verify I received the email. She represented Endurance beautifully. I am a new customer and I am impressed!!!
I was denied my very first claim after 5 years and due to a mileage discrepancy I could not get my claim paid they tried to talk me into another insurance plan because my plan was void due to the mileage discrepancy that I had no idea that …
I got the letter in the mail to my dads address he passed away. I thought he had this service but after reading other reviews I’m not even sure that he did. I got the same letter about my rate going up that other people mentioned that don’t …
Horrible company…. First off I called to get a quote, the person on the phone was very helpful gave me a affordable price. 3 months after I had the policy my check engine light came on. I took my car to the dealership I was told I needed …
Nina Lopez was very knowledgeable. I was confused whether or not I should cancel the policy because of not possibly being able to afford it. After Nina explaining to me all the benefits I realize I do need the policy. Nina was very …
Signing up with them was a pretty simple process. I was charged the sign up fee immediately. I then canceled my policy as I decided to just sell my car quickly after signing up. I called 2 days after signing up and the process to cancel was …
The representative i spoke to was very knowledgeable, accommodating, and had the most pleasing personality. Instead of making excuses, she provided options. When I called I was positive that I was going to cancel both of my policies, but …
My customer service representative Nina was very knowledgeable and gave me all of the benefits of my plan. I appreciate the prompt and attentive call I had with her. She didn’t have to put me on hold, not even once, she had all of my answers readily available. Thank you!
The customer service from Brittany was totally awesome no complaints but 1 & that is I was told the man in sales told me when I joined, I would be sent an Amazon Gift Card. You better check into it for I’ve seen a few other people also …
I had left a voicemail message for customer services and received a callback the next day. The customer service rep was very professional and nice. She explained about how a car rental works and how long Endurance would cover up to. Really appreciate the the next day follow-up and the assistance provided.
I am so happy with my agent, James Dougherty, who helped me cancel an Endurance plan. James was so kind and helpful in patiently explaining the policy to me so that I understood my options and benefits the plan offered which I greatly …
Chelsea did an excellent job of offering the best policy that would help me out since I have had 8 back surgeries. She was very pleasant and answered my questions. Thanks to her I will be staying with Endurance. She’s a very good asset to your company
Thank you!
Though I am very unhappy with Endurance I am happy with the service from one of the customer service representatives named Tiffany. I’d spoken to her once weeks ago during which time she was excellent. She was very patient and …
Employee serving me was awesome in helping with my concerns. She left zero doubt with me understanding exactly how to navigate online access for both vehicles. …
Angela was the customer service representative I spoke to the on the phone. She was helpful in getting answers to the questions I had. The couple times I was placed on hold were very brief and she had a nice and polite attitude through the …
Thank you Ms. Marie Ruff for the great customer service you’ve provided for me. Very sweet and professional of you.
Also, Thank you for the utmost patience you’ve given while waiting for me to get …
My agent did an impeccable job and was extremely helpful and patient. He was very well spoken and intelligent. Perfect agent who helped me customize my policy in the manner that I needed. …
Spoke with Tonya Smith out of Missouri… she was very helpful n patient in looking for a contract that would best fit my vehicle needs along with the best financial amount I can pay. Tonya was extremely personable n pleasant in her …
Dealt with today Tonya Smith she was a great CS rep and helped me add more onto my warranty coverage as well as add ons! She was a wonderful person to speak with and very kind. Great conversation starter as well she knows what she’s doing! …
This company is not interested in serving the customer who put thousands of dollars and trust into the company and their supposed extended warranty service. When that moment comes and you need them the most, that great feeling you had …
I called on August 1st at 8:26 a.m.. I spoke with a representative named Veronica Waller. She was awesome. Her customer service skills was phenomenal. Her knowledge of her job was exceptional. She had a very pleasant disposition and …
I took out this warranty on my Dodge Journey in 2020. When came time to use it Nothing. Don’t do Business with this Company. They take your money and will Denied Your Claim. I filled a claim with them October 2021 and they sent out guy to …