Multifamily 3rd Party Utility Company offers submetering systems and helps property owners and managers recover savings on utility … See more
Read More| Friday | 8:30AM to 4:30PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8:30AM to 4:30PM |
| Tuesday | 8:30AM to 4:30PM |
| Wednesday | 8:30AM to 4:30PM |
| Thursday | 8:30AM to 4:30PM |
801 Springdale Dr Ste 101, Exton, PA 19341
Their rates are insane!!!
Always accommodating and very easy to work with. Thank you!
Awesome people
not reliable, sudden and unexpected fluctuations with no explanation on your bill.
Lol soooo bad 👎
Can’t afford you guys! Ripoff …
Changing my review because they just read the meter they don’t actually set the electric rates
I did not use electricity for a whole month!! Yet when I came back I found my bill is 25$!!!
Terrible application for in-house thermostat. Never works and keeps giving error message. I don’t know what apartment complexes keeping using them.
not going no customer service
This place is terrible. I mailed a check 2 months ago and they claimed to have never received it and that their policy was to cash checks they receive the day they receive them. So I paid online. They turned around and cashed the check today, 2 weeks later.
I’m trying to set up eBilling. I’ve left voicemails, requested a call back. No one has returned my requests for help.
I thought I knew what poor customer service was but this takes the cake. No IT support, closes early, no automated balance updates, and sometimes they dont send the bill. Amazingly bad.
Company says their time is at 8:30am and I have called over 4 times and nobody picked up. The website says 8:30am and when you search on google it’s 8:30am. So what is the real time that they are opened?
Garbage company, way too many fees and charges. They encourage you to switch to paperless billing and the charge a transaction fee of 3-10.
I’ve used EMS services at a mall I managed and now with a new portfolio of properties. They assisted in collecting a large balance from a tenant and have always been very responsive to any issues that arise.
Before moving into an apartment complex, ask them who provides their heat/gas utilities. If it’s EMS, don’t live there! It’s an antiquated company that doesn’t even have autopay available.
The absolute worst company ever. Terrible customer service. Billing is inconsistent and messy. I question the integrity and legitimacy of this company.
I have personally worked with them on three properties I manage. They know exactly what they are talking about and got my power metering systems back up and running in a timely fashion. They are a great company to work with and valuable resource to have.
EMS has been an invaluable partner addressing all our energy management needs in our portfolio. EMS provides excellent customer service, has a quick response time, and is allowing us to focus on other more important operational matters. Would recommend their services to anyone with energy management needs.
The customer service is excellent! Rick Miller in account services goes above and beyond to get things done. All issues are quickly resolved and the customer service reps are always pleasant on the phone. My expectations from this company are always exceeded!
The rates are outrageous. My bill is around 70 dollars despite the fact that I leave my home around 7:40 am and return at 8 pm and usually I am outside during weekends. I use LED light still they over charge you.
It’s amazing that when there is a power outage apartment complex wide, there isn’t an agent to pick up the phone and no way to report said problem if it doesn’t fall into there very limited hours. My bills are fully paid and yet no way to reach the company during this emergency.
EMS wants you to sign up for paperless billing but they still charge a service fee to pay on-line. What is this 1995? You can’t call them because NOBODY answers. Leaving a voicemail is a joke. Press 1….message asks “are you satisfied with your message” before you can even say anything. WORTHLESS COMPANY!!!!
Our company has been working with EMS for over 14 years. I’ve personally have been doing business with EMS for 13 years. EMS assists our company with consumer billing, utility usage tracking, invoicing, delinquencies, payments etc. …
Do not use the rent from apartments using this electric company PERIOD! Tell anyone you know that is moving to avoid this company by all cost LITERALLY!! Thanks to you reviewers I also avoided them , keep it going run people away from wasting there hard earned money. You have a better chance wasting it at the CASINO.
This company operates as it if was still 1995. Used to paying your bills online? Don’t even think about it. Pay on the phone? Yeah right. The website looks like it was designed for a high school project. This company is just plain …
if your apartment complex uses this company for “billing” don’t rent there. This is a scam!!! they will tell you their rates are from PECO which is a lie.
all positive reviews are also lies! this company has so many issues with over …
I really don’t understand their inconsistency in their billing date/due dates!!! One month I receive them the 20th, another month on the 6th, in January I received them on the 25th and have been receviving them around that date, which was …
DO NOT USE THIS COMPANY!!! The worst management company I’ve ever even heard about. For some reason my HOA/management company hired this “company” to monitor our HVAC usage. We have had them for over 6 months and I have yet to get an …
I still am not sure why I am paying this company at all. I already pay PECO for gas and electricity and for some reason I need to pay EMS as well to look at a meter? For the first six months of living at my apartment EMS (not my complex or …
My gas bill was rather high so I contacted EMS and they were very attentive! Immediately they responded and corrected the invoice. I interacted with Nicole Paul the Marketing Communication Specialist and she was extremely friendly and …
Wow.. Never have issues paying bills, but with this company it’s constant billing errors, and when confronted about it, there’s absolutely no apologies, The representative i was speaking with was extremely rude, loud and unprofessional, she …
I have been with the company for 2 years at ny apartments complex. Their customer service is far the worst. Im in the military and I live in my apt 2 week a month combined. I spend more time on base then I do at home. This is how they treat …
So far I haven’t had any problems with getting my bills on time. However, my payment is due in a week and I still haven’t gotten a paper bill. I can pay online if I wanted to, but that’s also if I would like to have en extra $2 charged to …
Asking for them to do more than mail a packet of paper bills to the building address in order to collect electricity repayment for individual tenants… with more than a month of no response. This is a horrible service. If I ignored customers for weeks on end I would be out of business.
Check to see if your building management uses this worthless business, they “manage” billing but over the past two years I received completely inconsistent billing, inaccurate hvac billing (which they admitted) …
By far the worst company I have ever dealt with! STAY AWAY!! My new apartment complex uses them as a third party and they have yet to address my concerns about the extremely high electric bills I have been receiving since I moved here in …