PLEASE NOTE: Our offices are closed to the public. Our hours reflect our phone business hours only. EnergyUnited Electric Membership Corporation (EMC) is the largest electric cooperative in North Carolina serving nearly 130,000 metering points. Headquartered in Statesville, EnergyUnited provides electric service in portions of 19 counties in west central North Carolina which include Alexander, Cabarrus, Caldwell, Catawba, Davidson, Davie, Forsyth, Gaston, Guilford, Iredell, Lincoln, Mecklenburg, Montgomery, Randolph, Rockingham, Rowan, Stokes, Wilkes and Yadkin.
| Friday | 8AM to 5PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8AM to 5PM |
| Tuesday | 8AM to 5PM |
| Wednesday | 8AM to 5PM |
| Thursday | 8AM to 5PM |
567 Mocksville Hwy, Statesville, NC 28687
Lights always on
This company is horrible.
Can never speak to a live person!!!!!!
I have always visited here.
Impossible to report a power outage.
the automated / 800 # is terrible! I was hung up on!!!
They are slow and don’t care about there customers 👎🏻👎🏻👎🏻 …
Awful experience. Will hit you with every dime they can get
Thieves ! They will rip you off and blame it on the consumer ! Beware
Been with them 12 years and they are great!!
Money hungry liars. Charge me a fee for their mistake.
This place IS AWFUL. I wish we didn’t have them as our energy peeps and am looking for alternative.
automated pmt sux. My baby farted in the background and the automated operator siad thank you goodbye.
Energy United has the WORST automated system I’ve ever had to use!!! No one ever answers!!!
Should change the name to Useless Energy.Lost power 4 times in 7 months.Going to buy a generic.
great customer service! Very easy to speak to an actual person.
Power outage and it takes over 45 mins to speak to an actual person!!! And they dont know what the problem is!!! No information!!! No help!!! And no answers!!!!!
Awesome experience. Great service Thanks for getting power to my home so quickly!
Really greedy company, do not care about people at all. Monopoly over the peoples power.
Do not give honest and truthful info. Lacking in communication between engineer and crew to run lines.
Stuck with power company by force worst service ever. They overcharge for terrible service.
Red Neck backwards company and no choice, If I could give a zero I would.
No wonder they only have 2 stars. Horrible energy company period. I personally like the owners response. If he was any more full of it it would come out of his ears.
Great used the keypad outside worked great. For paying on my account.
ENERGYUNITED HAS ALWAYS BEEN THERE TO HELP YOU ON SAVINGS ON ELECTRIC BILL,HELP YOU AT TIMES OF NEED FOR ANY REASON .THANK YOU KEEP UP THE GOOD WORK.
Whenever I’ve had to call or have any service done, it was always done quickly and by someone who was pleasant to speak with.
The automated system sucks when you need to talk to a human being. You’re always directed through all these damn prompts and never get anyone to answer. This is a complete disregard for customer service.
I have been with this electric company for the last 3 years and I have found nothing but good people, very helpful customer service. Thank you all for what you do.
Power goes out weekly, during nice weather. What’re you doing to prevent outages?
My daughter has been trying to get power to her house for over 5 weeks . Every time you schedule someone to come out , they look at it and say two to three weeks ! No one will tell you what day they will come out or even if they are coming ! WORST SERVICE EVER !!!!!!!
Jeff Teague was a great technician that came and got my fire logs going again !!! Thank you for great customer service! Anna Jones
Jamie F. was great! From start to finish very informative and helpful!. Got my propane hooked up quickly with no issues! Thank you!
I wish I had 4 hands, so I could give this “service” 4 thumbs down.
Jeff Teague came out right on time. Checked out my problem made adjustments , offered more solutions if the problem persisted. Very professional and knowledgeable. Very happy!!!
This company is overcharging my household & wants me to pay $50 for a meter check ! No . If you refuse to waive this fee I will contact the Better Business Bureau .
One the worst power companies I’ve ever experienced. Every time it rains,or have a little wind we will lose power. And it takes forever to get it restored
Christmas Day and I’m told my power will come back on at 1:30am It is 7:50am now and I have not started cooking Christmas dinner and I’m getting sick because it has reached 45 degrees in the house.
IN 1947- my father..Harding E. Wagner & J.C. Jones formed R.E.A. RURAL ELECTRIC, ASSOC. in Mocksville, N.C.
My mother..Polly Meadows Wagner, worked at now know as EnergyUnited. …
I have tried for three days to pay a bill on the automated line. I don’t know why, but the automated voice said the cc# wrong even though I typed it in correctly. I’ve also tried to call the office, and no one has answered the phone. This is super frustrating. I can’t always go through the drive thru.
Customer Service the Worst in the industry and surrounding areas. They wouldn’t even make copies, they said they weren’t allowed. They have no customer satisfaction in mind. They know we need the service, and we have no other option. Pay …
Cancelled my auto pay without my permission/ knowledge. Been on auto pay for years and now I have to pay for reconnection fee. Horrible customer service.
2-3 power outages per month. I don’t usually review companies, but after having two power outages in one day I feel like I have to review this dumpster fire of a company.
Your tech, Jeff Teague, was on time. He was friendly, efficient and clean. If all your service calls were performed this well, you would have a Class A reputation!
Their phone system has no way of being able to get to a live person, just keeps you going in circles. And their website doesn’t have anyway to contact them (no email) only a street address. I am supposed to mail them a letter or hop in my …
An extremely unhelpful group of people. No one seems to understand how the company works. Instead of clearing out a heavy line they decide to fiddle with the printer. Extremely unprofessional. I’ve experienced better service at a busy McDonald’s.
I thought I was the only customer going thru hell with this company..its amazing how many customers are in the same boat as me…you ask for a payment arrangement they say yes and boom not allowed to have another one for three months!! Ha …
Waited on hold for 20in then woman got an attitude and hung up. Bc I dont want to do automated way of payment. She refused to take my payment.
Ted Newton did a nice job installing a propane line for our new cook-top. He was here on time (actually early), was courteous, and finished quickly. Good job.
Jennifer Pruitt blatantly lied on the phone regarding a charge and service–then yelled at my on the phone. The WORST customer service I have ever experienced. People like Ms. Pruitt have marred the reputation of the company
Josh was absolutely wonderful in getting my propane tank set and hooked up. He guided me through the steps of using my propane fireplace as this was the first one I have had. Kudos Josh!!
I’m having a problem with my electric going dim and bright again Everytime the wind blows. I tried calling the emergency power outage number and of course no one is there to answer a phone. The live chat is useless to but it says “we’re here to help you 24 hours a day”. Worst company ever.
I’m writing this review for my husband. He was home when JeffTeague serviced our gas logs. Jeff was very professional. He was informative as to any future problems we may have…Thank you so much…
Terrible customer service! and they always push back the scheduled date for service with propane been waiting over a week. And if you want it same day its an outrageous price of $150 delivery!!
Ted Newton was very professional and knowledgeable! He estimated the time to install our new line and his installation ended up right on target. A pleasure to have him working in my home! Kudos to Ted.
Dennis Harrup set up my propane tank today at 105 Nodding Oak in Chapel hill. He was professional and friendly and, as far as I could tell, did a first-rate job. I would recommend him without any reservations. Sincerely, J.D. Lindjord
I’d give them less than one star if I could. I moved into my house that has this company as my power company for almost 2 years now, and it’s almost a monthly occurince that the power goes out and will be off almost the entire day. Wish I could get Duke Power back as my provider. Not happy with this company what so ever.
Yes – I agree the automated phone service isn’t the greatest – but…..
We lost power on a holiday weekend and the truck arrived within 30 minutes and …
Honestly there energy united foundation program turned me down and yet approved my sister I believe there unfair I believe that as a single man I’ve struggled more then deserved and I don’t feel they wanted to help me that is alright …
Let’s all get together and one star this horrible company. I’ve never seen such lack there of customer service. I for see in the future more one star reviews. Google needs to make it so you can give zero star or thumbs down. If energy …
We are extremely happy with the excellent customer service and the technician, Ted Newton. We had a different propane company and Energy United excels in every aspect over them. Ted explained everything he did and answered all our questions.
We have had nothing but bad experiences with this company.
Over the weekend (when it snowed) they “couldnt get a reading” for 3 days.
Then THURSDAY (today) i get charged $56 because they finally got the usage for …
worst power service ever! i lose power at least once every 1 1/2 to 2 weeks for nothing. if we had bad weather all the time i would never keep power. constant flickering already messed up a brand new samsung fridge and roku boxes because of …
Worst power providers ever. Do we have a choice though? NOPE! And they know it. Paid bill just to have power still cut off an hour later and they fought with me to get Me to pay 25 for them to press a button to send the reconnect signal. …
Customer service person coming to the house was very rude. The way you talk to my wife if I was in good health I would have beat the living snot out of you. I don’t care who you are and what people have done to you, You don’t talk to people …
When I discovered the pilot light had gone out on the propane gas logs, I called Energy United and requested Jeff. He was right on time and quickly checked everything out. Excellent customer service as always! Thank you Jeff and Energy United!
Here we r without power as usual again. Every time the power goes out the power goes out it takes days to get it back on. It has been off for over 24hrs and I have yet to even see a work truck. I wish we could change to Duke the ppl next …
I love having EnergyUnited as my power company. I’ve been with them for years & years. If you have a problem , they always worked with me . Thank you for all you do !!!
Energy United thinks there the only company that has some generators making electricity in the entire US! They love to cut off your electric instead of having their lazy staff call and remind you to pay your bill, take a credit card payment …
I would like to thank Patrice G. for her kindness and professionalism during my recent call. She listened to my concerns and gave me valuable information. My 91 yr old mother was so very grateful to have her power restored after TS Zeta.
Great service. Mr Jeff Teague was on time and very courteous. He fixed my fire logs for a reasonable price and just in time for Christmas.
I have propane and electric from Energy United and have always been satisfied with their products and services.
Terrible, Terrible, Terrible. Our power was knocked out by tropical storm zeta 36 hours ago.. Everyone around us has had their power back on for at least 18 hours and yet our street is still in the dark. At least duke energy cares about …
Complete garbage. If I could leave less than a 1 star rating I would! I am on the “pay as you go” daily option… let me tell you. RIP. OFF. But I’m not really sure if other options are better…I’m going to assume they aren’t! I travel …
Clear skies, slight wind chill, sun brighter than ever. Now tell me… HOW has my power been out for two entire days? The service IS without a question, the WORST I’ve ever encountered. If one rain drop falls from the sky and even thinks …
I am highly dissatisfied with how energy united handled the recent power outage. Our power went out around 9 this morning and is still out at 7pm with no signs of going back on. Power lines were out all over our neighborhood. The biggest …
The new (May 2021) interface is beyond awesome.
It now allows me to track my usage by 15 minute increments. It also puts the outside temps on the graph and you can choose high, avg, low temps. …
Called into customer care. They were busy and so I left a number to call back. When they called back, I couldn’t understand what the person said, so I asked who it was and got a major attitude reply ” Energy United!”. I then asked about …
I am disgusted & disappointed at ENERGY UNITED & the incredibly ruthless way they run their company. Their thoroughness in collecting is 💯 % but their ability to serve people with gas & electric is a fat ZERO. Answer the phone – answer your …
Since moving into our home we have had two instances in which we were worried our propane was leaking. After a phone call to EnergyUnited Jeff arrived in a very timely matter to give everything a thorough check and put our minds at ease. We were so thankful and impressed by his knowledge and level of customer service.
Unfortunately zero stars was not an option, which is what Energy United deserves. Currently a customer and have been for years and on the “pay as you go” program. Always pay on the power bill when I am notified that I have a balance due. …
If I could do a minus 10, I would. We had a problem with the power and when the wonderful tech came out, he accused us of stealing power, because out shop was connected to the house. They forced us to add a second meter…After 7-8 …
Today my wife called me while I was at work and told me it was cold in the house and we were out of propane. This was the 4th time this has happen in 7 years with Energy United on there auto refill set up. Getting forgot about is one thing …
This is a terrible electric service , I do not recommend, they are after your money
What a refreshing change…a utility company that actually has customer service. We just purchased a house in Sherrils Ford and setting up the new propane account was an easy experience with this company. The representative explained how …
They have mixed up my account with my neighbors. This caused the incorrect amount of propane to be delivered to me though I stated the size of my tank multiple times I have a 250 gal tank vs a 100gal tank. I had to work around a special …
I would give a zero but it is not possible. We have had terrible outage problems in the last 5 years that make no sense! Homes literally nextdoor have power and or across the street at times. We go several hours even days without power! …
I only put a star because it wouldn’t let me post without any stars. Horrible customer service, horrible company, must hate people during the winter shutting off power refusing to connect it after three hours and reconnect fee paid. …
So glad we are moving away from Energy United! So many outages! So many BIG surges! I am surprised our appliances have not been damaged.
We are thankful we have a generator! We also notice voltage drops so that when …
What electric company turns someone’s power off in the winter!!! A company that DOESN’T help anyone but themselves, charging an extra $80 to reconnect services on a Saturday or 1 minute past 5 during the week…foolishness!!! They don’t work with you it’s all about the money for them!!!
Helping my friend with her review and posting this. And also, wondering why Energy United could charge her an extra 20 dollars after her power had been cut off and she uses the prepaid type account. If her power was already off and she had …
Thanks Energy United. Problem fixed power on. Thanks
No one has contacted us. …