ENSTAR Natural Gas Company serves more than 320,000 people in Alaska with approximately 3,000 miles of distribution and transmission mains.
| Friday | 9AM to 4PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 9AM to 4PM |
| Tuesday | 9AM to 4PM |
| Wednesday | 9AM to 4PM |
| Thursday | 9AM to 4PM |
3000 Spenard Rd, Anchorage, AK 99503
There polite
The only choice😎 …
Nice and knowledgeable
Pay outside
NICE
Too high of rates
good
Poor help
It’s the only one in town
Good customer service
Good customer service.
Only place to get it in the state
Good NGS
not much choice in gas companies.
Large parking lot friendly staff
Gotta have gas services
Like the fact I can pay on line
Have to have my furnace and stove and they’re friendly
Good utility service, but mediocre customer service
They treat their employees and terrible and have high prices.
Polite service, nice staff. Prices way too high.
Friendly staff, customer service helped me quickly and efficiently.
Spent 30 minutes on hold as caller number 1 on a Tuesday morning. It’s now 1030
Scammers. They be Robbing you, your money
Putting up INSANE high prices
it’s ridiculous & the only Choice you got
Needed help with bill
It is just ok because there is no competition for them to compete with… so they keep high rates. .. would very much like to see competition against them..
Don’t ever call these people. They are terrible. There APP and it’s information is pathetic. What an archaic utility.
Get gas here all the time. The pull thru is laid out perfectly.
The reason for my dislike is that they need competition to keep the prices down.. they have a monopoly on Natural Gas Supply… They need to be Challenged… Hopefully one day another Natural Gas Company will make that happen…
Great reliable service, have never had an outage, which is what you need for Alaska.
And star and my gas company I really would like to switch my gas to the Pebbles are things I’m not too sure how that use it but that be a something to look into
Very smart people working there. They answer the phone. They will help you all the way
I bought a house and had to get gas in my name customer service was good there are very nice and helpful when I ask questions they answered promptly and nicely
I couldn’t pick zero stars, The bills, no effort, no help, everybody all over the world helps one another shows sympathy, And support, compassion during this crisis during this covid-19, and they choose this time to take advantage Others companies give extensions, discounts, these people are the worst ever.
Paying Bills was relatively fast, just handed them the bill and check and was out of there less than 3 minutes. Lady was nice.
Rude receptionist. The whole accounting system for enstar is screwy. When u call the number on web site all u get is automation talk. U can’t talk to any human. Even when u wait on the phone or dial 0.
Ridiculous hours make it impossible to go in unless you take time off from your job. The only reason they can get away with it is because they are the only gas utility. Another reason AK’s utilities laws should change. No utilities have any competition so they pull whatever BS they want and set high prices!
One of the nicest utility companies I’ve dealt with. I’ve called with issues and had people not just go beyond good service but if they tracked it for me they called as they said they would.
Printed bills are organized well on one page with a FAQ/info section in black and white on the back. ENSTAR’s news publication they send out is nice. The usage per month graph on the bill is a useful way of analyzing personal use. The fee …
I moved out of my old place on aug 31 2014. So I called them to close my account. Then in November they sent me a gas bill for my old place. I hadnt been living there for two months, had called to close my account there, and yet they …
Scamy pay buy phone systesystem that doesnt work. Edit: Once my phone call was answered the collections/payment guy (Jacob) was really helpfully and got my bill paid in no time 👍 still a headache that the online payment doesnt work with debit cards and the automated system couldn’t find my acount. …
Poor experience all around regarding setting up new service at a property under construction. Customer service was poor, they rarely called us, we had to call them every time, my contact there told me that while tapping the neighbor’s gas …
The gas flows as it should but the cost is outrageous and in my opinion unwarranted. The Alaska regulatory commission rubber stamps rate increases with such regulatory that in a four year span you might find yourself paying twice as much …
I’m not sure why they have a form on their website to stop service at your location if it doesn’t work… I also don’t appreciate getting scolded by the woman on the phone that we should have just called in the first place. Why does the online form even exist??
This company has absolutely Awful customer service. for just less than a year I’ve been working with them for the apartment I rent, they have mismanaged my account in almost every single way. They have refused to remove a former Partners …
Not only this company has monopoly in Anchorage. Not only this company setting whatever price they want. They force me to pay for 4 days after house was recorded under new owner. Shame! Shame!
Wow, lost my paperwork even though they insisted I send on-line. Even corresponded with paperwork back and forth, they have the audacity to say they never received it even though proof otherwise! It’s amazing they don’t lose the bill! How …
Horrible customer service . I had the pleasure of interacting with a rude, unprofessional representative by the name of “Carla” or “Charla” . A simple over-the-phone 5 minute request ended up turning into a 15 min argument .
The most frustrating utility company to deal with, consistently. I wish there was a different gas company I could pay for service instead. I called ahead of time to stop service on my move out date, and they conveniently had “no record of …
I dislike giving this company one stars because while their onsite response is impeccable (they have really great, personable and knowledgeable field workers, but I will leave a separate review for their techs), there is a lot of work this …
Absolutely the WORST company I have EVER dealt with. Website doesn’t work, customer service number DOESNT work! Go into the store? Oh wait three of them are closed and one open, and none of the numbers work so good luck figuring out which …
Not sure what else to say. I don’t experience outages, and if you pay your bill on time, everything just works. Weird to give a utility company a five star rating but there’s no real reason to give it less unless you just want to complain about pricing.