(Translated by Google) I went 3 times and Dr. Alexander attended me, the first time he cleaned my ears, everything was fine, I paid what he did and consulted and paid in tdc and I did not know that later a bill would arrive at my house with …
I dont like who there a doctors i am keep going to there 5 months just steel takeing money from me i pay evry time 45$ and the don’t doing noting the are can just take money i hide that please
Even though there was a scheduling snafu, the staff did a great job fitting me in. Dr. French was very knowledgeable and took time to answer all my questions. Thanks!
Great experience with the Balloon Dilation, Clarifix, and Swell Body Reduction. Dr. Carouthers was knowledge, proficient, and efficient. Excellent experience.
I visited Dr. Gallups for a quick sinus procedure at the end of 2017. His team were all very nice to me. The office was easy to get to (I went to Alpharetta) and clean and new. I’d recommend Dr. Gallups for my friends and family to visit.
What a bunch of crooks! If you are looking for an ENT, avoid this place at all costs. Also if they try to talk you into renting a cpap machine, know that you can buy 1 on-line for half the price.
Do NOT under any circumstances go to this practice. They have unethical billing practices. A simple visit was manipulated to be billed as a surgical procedure to my insurance company. This led to not only the insurance company being …
I have been seeing Dr Alvarez for several years and have always been highly satisfied with him as a doctor and the courtesy, efficiency and professionalism of the entire staff. …
They actually lied straight to my face.. like I couldn’t believe how shady this place is.. I paid dr.carothers 50 bucks so he could sit on his ass and tell me to eat less spicy food..
Laura and Rachel are so friendly and give off the most positive vibes. I couldn’t ask for a better office to come to. Thank you for your service ladies!
Unbelievable business practices regarding upfront payment (before filing with insurance) and very expensive. Mediocre staff that could care less…..I am looking for another ENT.
The staff was friendly and knowledgeable. There was virtually no wait. By the time I filled out the paperwork, I was being called back to the treatment room
I am writing this review particularly for Deshawn Hickson (billing office in Alpharetta) and Dr. Mallory Marcis (audiologist) who certain deserve all 5 stars. I went to the ENT Institute this past June to verify that I needed a hearing aid …
This has by far been the absolute worst experience, from the pathogen report to surgery and finally to the billing. They tried to charge me for an inconclusive pathogen report, because they used a service out of network. I had to fight this …
I don’t believe this practice places any emphasis on the customer experience. My father developed a life-threatening abscess on his left tonsil that almost cut off his airway. He was in the hospital in South Carolina for 2 weeks and after …
They were amazing with my youngest and very understanding of my fear of my baby going into surgery. Very quick and took their time with helping soothe him afterwards
After Dr. Carothers performed my sinus corrective surgery, I realized that I could breathe so effortlessly through my nostrils. The difference is night and day and I suffered for years.
Stay far far away!!!! This is by far the most unprofessional and worst office staff I have ever experienced! Came in for pre op and they didn’t even know why I was there!!!! They never follow up, even after multiple phone calls trying to …
Had Clarifix surgery with Dr.carothers and he is such a awesome surgeon that my side effects were non existent.His staff is excellent and you are in good hands in his care.They are so blessed to have such a skilled surgeon.
Horrible practice. I went in for a hearing problem and was told I needed a hearing test, I explained that I had a test done at another facility and that my muffled hearing on my right side has nothing to do with another hearing test. I was …
Dr Sydnie Freeman performed my VNG test today. She is always professional, thorough and very caring about the patient experience. I am grateful to have an Aud D so committed to both treating and educating me regarding my hearing loss and to explore the cause of vestibular issues. ENT Institute is fortunate to have Sydnie on their team!
The worst service ever you can have 😤😤😤
You have to call more than ten times to get your service……. hold you on the phone more than 15 minutes, so you have to be free at the day which you want to …
My wife had a pain in her ears because of ear wax congestion and we wanted to clean wash it.
Doctor ,I don’t remember her name may be Christy , just used a thin iron tool …
Dont go here. They collected $300 up front and my insurance covered about 1/2 of this. I have been trying for 60 days and numerous phone calls have been a waste of tme trying to get my overpayment back. Find another ENT. The staff has not shown any interest in helping.
my dad who is 99 yrs old. he was in extreme ear pain, the PA Keevil Helmly saw my dad. after and inspection he discovered he had shingles. he sent info to his dr to get a prescription. the dr got it but never filled it. dads pain increased. …
This is the worst place to see a doctor. I never see such an unprofessional place including doctor’s and staffs. They just want to get your money like a money sucker., As soon as money is paid, they will behave with you like a number. As an …
Was in and out pretty quickly…I just wish the initial check-up would have occurred before the audiogram that I received because I think after the check-up it was clear I did not need the $70 audiogram that my insurance covered zero of, …
This was a second opinion for me after 10 plus years with my other ENT. Who was supposed to be the best. On the board with the state of Georgia.
Well after one Vist I got more information on my problem of two years than I thought possible. I now have a new ENT. I just wish I had not waited so long.
I did not have to wait a long time . I liked the check in process . Dr. French was awesome and the staff . Of years of being told I have allergy problems. I never knew what was allergic to. Well I finally found out what I am allergic to environmentally and was happy to get educated about it. Thanks for your help
Loved this ENT, my PA Meredith and another amazing PA was so cool and helpful and addressed me (being a college student) as a real adult. loved their personalities and their ability to do anything for me. Reasonable timing on everything, …
I have tinnitus as well as hearing loss in both ears. Audiologist Linda Stahelek helped me to find a pair of hearing aids that allow me to now hear sharper than I have in years. They also have a program that masks the tinnitus with white …
Dr. James French is truly amazing. He is very knowledgeable and has mastered his craft. I trust him completely with any problems I may have with my sinus problems.
The office staff are friendly, knowledgeable, and understating. We’ve seen Meredith twice now, and each time, she has taken time to address all our concerns. We highly recommend this office!!
About a month ago I Came for my son , I had a hard time finding the place , but staff helped me out. My child was scared of the audiologist, but he’s only 1yr . Was not able to get test done due to him screaming. Have been waiting on the …
Very happy with the doctors, testing and physical therapy facilities. Service seems to be handling well this special time with the pandemic. I haven’t had to wait more than 10 minutes to go in. Highly recommend.
Love R Lentsch, nurse practitioner with ENT Institute. Down to earth and knowledgeable, friendly and easy to speak with! The whole staff is welcoming and professional. Great experience with them every time I come. A++!!
Dr French has been a great doctor for my daughter. She has been at this practice for 7 yrs. Dr French has performed several surgeries on my daughter and always listens when I am concerned. He is a great personable doctor.
My experience at the ENT Institute exceeded my expectations. The nurses, nurse practitioners, therapist, and doctors are all very helpful and have some of the best bed side manners I’ve ever seen.
Since moving to the Atlanta area over 20 years ago I have had constant problems with my sinuses. It wasn’t until I went to the ENT Institute that I finally experienced relief, particularly through the balloon sinuplasty procedure. Dr. …
Deshawn H. in the ENT billing department is truly phenomenal and deserves recognition for her hard work! She legitimately cares about others and is an all-around GREAT person! She knows her job well and treats each conversation as if it is …
Recently improved phone answering for appointment scheduling, less time on hold listening to office promotional blather. Less waiting time in office, too. Doctors and staff are engaging and skillful. A good experience.
ENT INSTITUTE IS A SCAM! I encourage everyone who plans on visiting the ENT institute to be wary of their practices as they do not adequately inform patients of what they are signing up for. They will swamp you with about 15 pages of …
Well, Dr. Carothers and his Assistant Elizabeth listened to my Sinus blockage concerns & were very professional at every level during the process. I used them approx 20 years ago with great success & knew I was in very Capable hands. …
I just had my severely deviated Septum fixed by Dr. Carothers. I can say it is life changing. I was not able to breathe through my nose on the left side at all and now I can breathe almost perfectly. Thank you so much! …
After issues at the Lawrenceville office I gave the Alpharetta office and Dr Goforth a visit. So glad I did. It was a great experience and very informative. I’m looking forward to receiving my hearing aid and not being lost about what’s being said in restaurants, on speaker phone, in groups, etc.
Have been going to Dr. French for at least 8 years and he and his staff have always come up with a solution in my care that best suits my needs. Wait times are minimal, and follow up on any needs or scheduling is prompt. Highly recommend The ENT Institute.
I called and got an appointment when I needed it and the office ran on time. I was back to my local office in less than an hour including travel time.
Dr. French is skilled and knowledgeable. I’ve been treated by him since 2014. I recommend this doctor and staff.
As a first time patient I didn’t know what to expect. The team here is great. From the front staff to the nurses assistants to the PA’s I was treated great. Everything was explained and I’ll definitely recommend you to friends and family. Thanks.
Dr Angel and his staff were very friendly. Dr Angel took time to explain exactly what was causing my continuous sinus infection He has given me a treatment plan as well.
Office is very friendly! When my skin allergy test didn’t set the control to positive they checked with mt insurance and were able to redo test. I was on a couple meds that interfered with the test. On return test gave correct results. I Love this office ❤
They charge once in office and later in mail saying that insurance didn’t cover. If insurance is not covering, why are are those charged without asking? If money is taken upfront, then they should be well aware of what’s covered and what is not.. billing staff needs training.
Dr. French is an absolutely fantastic ENT doctor. He is compassionate & does the right thing for the patient. Also a highly successful surgeon that I had the privilege of having perform my surgery that changed my life! God bless this Institute!
Polite as always and did not have to wait long at all, 5 minutes tops. Dr. French is a fine doctor and is always objective about potential solutions to my problems. He never rushes to surgery as an answer unless he truly sees potential for excellent outcome.
I must say, I am thoroughly disgusted with this place. I went in for some hearing issues in one ear and possibly sleep apnea testing. Well, they botched up setting me up for an MRI (twice) and also about doing the home sleep study. Finally …
Every aspect of the service was excellent, easy, competent and caring. Very happy my 15 yr old received treatment with Dr French. Pre, surgery, and post-op for removing and fixing Nasal polyps, deviated septum, and major sinus pressure has greatly improved his ability to breath freely for first time. Thanks Dr French and ENT Institute
They always treat my elderly mother with care and concern. I appreciate the time they take to explain everything and to make each appointment not feel rushed.
I have been here multiple time in last 3 months, before and after sinus surgery. I would highly recommend Dr Alvarez and Dr. Angel. They are thorough and know what they are doing. I feel like they genuinely care about my health.
I’m mad that I didn’t find them sooner. Since moving to Atlanta 11 years ago I’ve had nothing but sinus problems, seen I don’t know how many Doctors and wasted thousands of dollars and time in medication, co-pays, travel and time lost from …
Seeing Joel Alexander was a bad experience. He couldn’t WAIT to get out of the room. I thought he had another patient to see, but nope… just had enough of doing his job answering my questions. Barely even looked in my ears… to the point …
If you need an ENT doctor, Dr. Carothers is the one to see! He has always taken great care of me during my visits and is very knowledgeable about all of my ENT ailments.
Scammers. Beware. They charged me hundreds of dollars in out of pocket fees at check out for some special instrument that is not covered by insurance. That wasn’t my issue…the issue is that although I was aware of a possible charge IF …
I schedualed an appointment for my 4 year old son as I wanted the specialist check up his hearing. I did the same with the dentist and eye doctor. I explained that this is prevenative treatment and he does not have any issues with hearing. …
I have been in contact with the ENT Institute for over 3 months trying to get back the extra $250 this company charged me for one of my office visits. They claim the new “industry standard” is to charge a deductible deposit until the …
Had to wait for almost an hour after scheduled appointment before seeing a provider. Phone number is useless. “Our office hours are 9am-5pm”, called at 10am, “please call back during office hours”. …
Friendly staff, including the physicians. I feel so much better after my treatment. I had the nearly painless balloon sinuplasty, and was back to normal in no time. I would recommend this practice to anyone.
Fantastic experience. Staff was extremely friendly and attentive. Relaxed experience. Dr. French was amazing. Super nice and relaxed. Knew exactly what was going on. Seemed like he really wanted to help me get my acid reflux under control.
DO NOT USE THIS PRACTICE! The office is drab and appears unclean. The front window staff was unprofessional and didn’t respect my time nor did Dr. Carothers. He will nasal scope you without warning or cause then walk you to the exit window to pay a $250.00 plus bill. Unprofessional and Unacceptable!!!
I would recommend this Doctors office. They provided excellent customer service from the administrative desk , the nurse and the Doctor. They thoroughly explained what was going on and wanted follow up, it did not feel like the normal factory experience you typically get with Doctors today. I was happy with the entire appointment.
Went for audio test to him, he said all looks good and suggested nasal endoscopy then suggested allergy test and at last said nothing can be done for the humming sound in my ears. …
ENT Institute is simply fantastic. They are quite possibly the best and most professional medical practice I have been to. Dr. French is in a class of his own and his competency and ability give credence to his reputation. I highly …
I have known Dr. French since he came to this practice. Dr. Gallup did my 1st sinus surgery and that too was a successful surgery. Dr. Gallup started the practice. Dr. French is very friendly and knowlegable. He let’s you have input to what …
I could go on and on about the misguiding, the price gauging, the hypocrisy and unprofessionalism of ENT. The results of my sons tests given by ENT had produced such serious concerns for us as parents (ENT pretty much said he was allergic …
Had problems with nose bleeding and the silver nitrate treatment did not work. Contacted ENTI this morning and explained that I had a flight out to Tampa on tomorrow and needed this treated ASAP, they fit me into their busy schedule. The …
Doctors are good but the patient services stuff is incompetent. From messed up appointment to attempt to overcharge for a visit. And at the end taking a defensive stand with a patient. Bad experience. Will not use them again. Btw, this was …
We were sent to ENT Institute Alpharetta from their Gainesville office for special testing to determine why my husband had horrible sudden onset vertigo which couldn’t be diagnosed with just an exam of the ears or hearing test. The ladies …
Dr. Marcis was very pleasant and through. She addressed all my issues and made sure I was comfortable with the changes to my hearing device.
Front desk was also very pleasant.
I was a new patient at the ENT Institute and I had gotten there around 3pm and filled out some paper work for new patient registration for about twenty five minutes. I then waited for about five minutes to be seen by the doctor. Doctor …
I want to thank the staff at the ENT Institute in Alpharetta. Each time I go for my therapy for my vertigo the staff was so friendly and kind. My PT worked with me I could not ask for any more professional people. They showing me how …
Dr. Carothers is an expert and so knowledgeable in his field. Multiple patients of his have told me how he has changed their lives. Breathing problems gone. Chronic sinus infections gone. I highly recommend seeing him for his expertise.
Dr. Carothers is amazing! Prior to seeing him I had been sick for 6 months seen by 8 different doctors and specialists. No one could figure out what was going on and would just continually put me on random antibiotics. One doctor even told …
I went over a month in the dark about my condition and dealt with severe symptoms, ER and unproductive office visits while trying to move forward with daily life. After my first visit with Allison at Fyzical Therapy/ENT Institute it felt …
Dr French and his staff of PA’s are professional, thorough and efficient. They have good ‘bedside manners’ and listen to their patients. I have been seeing them for three years and they have greatly improved a condition that had stumped …
I was asked to take a test by the physiotherapy team which would cost USD 100. I paid for the same. They could not provide results on the day that the test was done due to some machine issues and I was asked to come back after couple of …
Dr French and his practice are the best!! I had spent many years with constant sinus infections. The infection got so bad at one point I was in bed for 2 weeks of every month before I finally had the balloon procedure Dr. French …
They Refused to treat me because they couldn’t verify my insurance. (My wife is under my policy and she did not have any problem here and i told the front desk about it, but they did not listen). I am not even a new patient, but they forced …
Only thing missing was the coffee. Everyone had a smile, the nurse was awesome, new to the practice but hope she stays around. She went out of her way to assist with providing us a list of medications that was subscribed to her, to keep for …
If I could give this location No Stars I would. First visit for a hearing test only with Dr. Carothers went well. I had a scheduled follow up for my HEARING TEST and saw Dr. Angel. He basically looked at me and literally said “Yeah, your …
Very very bad experience. They don’t care if people live or die. I waited for months on my sleep machine and neither the doctor nor the sleep therapist called when the machine is required and has been recalled. Don’t ever back to this …
I had a threatening and terrible experience with Joe Alexander. He would not listen and could not solve a simple ear wax problem. Please go and find a better qualified ENT MD.
I was referred by my PCP. Upon visiting there were other obvious issues with my sinuses and congestion. They offered to check them out for me. Soon, I began treating my allergies with injections at home. I appreciate the treatment and the staff. They’re always very kind and friendly.
This was my first and last visit to the ENT institute. Between receptionists not being at the desk at the scheduled time of my arrival, to messy work from the doctor (who seemed to have a cold) to the rooms not being properly outfitted and …
DO NOT GO HERE! The staff is very kinda during my appointment however, financially this is the worst place you could go. I asked prior to my visit how much the test I needed would be and the amount I was given was hundreds of dollars below …
Always felt totally confident with ENT’s services. Had a procedure today which they neglected to inform me whether it would be done at their office or the surgery center. Getting a live person on the line is not always easy. After 3 …
I had a poor experience with the call center. And I ask for John the Office Mgr and he was amazing. He listening to me go on and on. Never once doubt or challenged my experience. Instead he apologized took responsibility and put me in …
Erica is awesome very kind young lady very professional always available!! She really knows her products and knows how to recommend the right hearing aid according to her patients needs …
On my first visit, I had the pleasure of talking with the audiologist Michael Goforth. He has an abundance of skills and a good method of communicating to patients. He’s honest and upfront and willing to go the extra mile to make sure you …
The entire staff was great! The doctor took his time to listen to me and explain why I could be having my symptoms. The office staff was very accommodating and friendly. They went out of their way to make sure I could get an appointment time that was convenient for me. I have never been treated so well at a doctor’s office!
The staff and Doctor’s were friendly and professional. The office kept on schedule with the appointments which to me is very considerate of my time as well as theirs. Dr. French spent time explaining my symptoms and the treatment method he was going to use. One of the best Doctor appointment experiences I have had.
Dr. Carothers is an absolute blessing! Our son could not breathe through his right nostril for 11 years due to a broken nose when he was younger! After seeing the Dr and having surgery he can now breathe and his nose is straight again. If …
This was a great experience, especially for someone new to Georgia. Dr. French was calming and informative, my appointment was kept without waiting, and everyone, and I mean everyone, inside this office was helpful and friendly! Too, I did …
Dr. Carothers was so sweet to my 6 year old who suffered from enlarged tonsils and adenoids, causing sleep apnea. He recommended removal and it has made a world of difference. He is so personable and had conversions with my daughter that …
It is funny how almost all 5 star reviews are coming from users who only have 1, 2 or 3 reviews! But anyways, this place is horrible. Do not expect any treatments from them. As other people have also mentioned, all they care about is your …
New Patient Experience: The easiest, most efficient doctors’ office I have EVER been in! Receptionist picked up my call on the 3rd ring. She was friendly, empathetic about my symptoms and got me scheduled 3 days out from my initial call. I …
RUN don’t walk from this place. All I wanted was to be able to breathe easier and all they wanted was my money. I am now in debt trying to pay off a balance over a grand higher than they quoted me would be a max (the girl who I spoke with …
In Jan ’21, I had sinus surgery for the 3rd, and likely final time. Dr. Carothers was fantastic and I feel better than I ever have. Not needing countless sinus medications, rinses etc. Highly recommend a consult for any of you chronic allergy suffer’s.
I waited 1hour and 10 minutes to be seen by Dr. Carothers to later be billed with the whopping amount of $767. He spend 10 min just to check on my nose and no other additional lab testing. It’s crazy that they charge 1st time patient fee. …
I have been seeing Dr Carothers for 6 years now. Dr Carothers has changed my life. I moved from Missouri to Georgia with horrible allergies. He has taken the time to figure out my sinus issues and has gone above and beyond to make me …
The front staff is incredibly rude. They claim my insurance told them my deductible was 1 thing for a sleep study and then the only way to get results is to pay another $75 and come back in. You shouldn’t have to pay for reading of test results that ultimately should be over the phone.
Good overall experience for my first visit. The visit was 5 Stars, but I’m only giving 4 for now because I haven’t received my bill and can’t give an honest review until then. …
Wow! I am truly blown away with this practice. I went in with an issue I really wanted to fix but doubted they would be able to help. They went above and beyond and truly cared about me and what I had been living with. They listened to …
Daniel Carothers was unprofessional, disappointing and didn’t inform me I would get an additional bill.
1-If your going to charge your patient a significant additional cost for the …
I have been going to the Brookhaven and Alpharetta offices now for a couple of months. During this time I have gotten diagnosis and treatments for problems I have been suffering through for years. In a short time frame my quality of …
They will charge you extra fees without disclosing them. Very unprofessional experience. They rushed my whole appointment and had me out in 15min and then charged a “surgery fee” which apparently applies even if they look in your ear with a light.
My visit last week was great. Great communication with staff. Until today I looked on my portal and I was billed $126. Before my appointment last week, I told them I was self pay and they told me the quote before my visit. I was told today …
Kate in your billing department was my hero today. She was able to resolve a billing issue very fast and she did it all with a smile. She was amazing to work with and I appreciate her superior customer service. Thank you again Kate for all of your assistance and expertise.
Edit: Changed from a 4 to a 5 star. This past year has been so much smoother than when I first started there. I’m leaving the rest up but they have improved for now …
They tried to have a student perform an exam when I requested a doctor. I asked her what was the best way to clean my ears at home and she said don’t. “You should schedule a visit every time you need your ears cleaned.” While this could be …
This hospital has many branches all over the place ,I thought I could be treated near my place in Lawrenceville BUT the real big treatment can be done in Alpharetta. Very frustrating. …
No one in this office is wearing masks. It might not be important to everyone but I expect my medical professionals to be more pandemic aware than my local Starbucks. My appointment with the doctor was painful and rushed and I was …
Edited: They called me back about this and were empathetic, so adding another star, but the issue of being quoted one price and having to pay 2x that is still an issue. I understand insurance is tricky and there’s no guarantee, but I made …
My 1st Dr I was seeing and did my surgery was understanding made sure I understood what he was doing and showed me he cared . Now the 2rd Dr wouldn’t listen or communicate with me. Nor did he help me find a infection control Dr after several infections from the 2 surgery. All in all its a great place with a so so apple
Very very horrible place I saw in my life for just caring about money they send me a bill with no reason even I paid my deductible. I will give this place zero even less don’t waste your time to come here I can not believe how they still open.
I don’t know how there are so many reviews but they hardly looked in my ears and didn’t address anything I said. Didn’t even do any proper testing or anything, I’ve been to other ents before so I know the procedures they just wanted me out …
You have to sign a consent form to be nickled and dimed to death for ‘routine’ procedures that should be included in the ENT appointment. Be expected to cough up a copay IN ADDITION to an extra $300 for a ‘routine’ nasal scope. Expect this …
What a fantastic company. Same day appointments, no waiting in line. I would highly recommend the ENT Institute to anyone and even showed my aunt who is having trouble hearing this location. They have a hearing center in almost every …
Worst place to get treatment they tell you one price and come up with another after they do the procedure. They dont communicate what time commitment you are going to have to do with treatments they recommend. They will also treat you like …
Absolutely ridiculous! I’ve spent over an hour and 15 minutes trying to get someone to answer the phone to cancel an appt. They do not exist! All they do is refer you to online. I’ve left message i. All departments because no one answers the main number! Ridiculous!
Jennifer and the team in physical therapy are amazing. I had been to the Mayo clinic and Emory for help with little success. Jennifer took a personal interest and has tailored a rehab program that is working to bring my life back to normal. …
My two sons had an appointment with Joel Alexander wasn’t very pleasant or too friendly with my children he seemed frustrated and irritated and annoyed. My eldest son went back for a hearing test and I guess because he looked at his phone …
I’ve had a bad experience with this clinic. I went in to get my tongue checked for discoloration in a spot. It was just a regular consultation. They billed me for consultation plus an extra $316 for nasal endoscopy. During consultation, Dr …
I’ve never felt more brushed off by a doctor in my life. Dr. Alexander talked to me for maybe 5 minutes and I felt like he didn’t care at all. I’m not sure if he assumed because I’m younger, my hearing loss and tinnitus “can’t be that bad” …
Do not waste your time coming here! I am experiencing extreme vertigo and lightheadedness, and the doctor saw me for less than 5 minutes. The only thing he told me was “I think it’s an inner ear problem” and to “see someone in their PT …
DO NOT GO HERE. This office is an absolute joke. I had called 3 TIMES to verify they accepted my grandma’s insurance and was told that it was accepted. Showed up to the appointment on time, signed in and 10 minutes into waiting, the front …
I’d experienced my first case of (extreme) vertigo…for a week! I booked an appointment with Dr Alverez. They were very polite but offered no assistance or suggestions unless it was “bothering me for a few more weeks… then come back”. I …
(Translated by Google) I went 3 times and Dr. Alexander attended me, the first time he cleaned my ears, everything was fine, I paid what he did and consulted and paid in tdc and I did not know that later a bill would arrive at my house with …
Excellent
Straight forward, quick, I like it.
Really nice group of people
Great service and customer service!
Great service, nice staff!
Dr. Angel is the best!!
Great job Nate and Olivia
Very friendly staff and most helpful.
Professionals, friendly I loved that place.
Engaging doctors and staff – professional.
Staff was very nice and professional and fast.
Great staff, very knowledgeable and friendly.
ENT Doctors are very good.
Friendly office, all electronic, excellent care!
Staff is great and Dr.French is the best!!
Great visit and very helpful doctors!
Great staff!!! Always a wonderful visit.
Friendly and professional. And extremely happy with the results.
Love the office and staff great customer service
Incredible, helpful, friendly. I recommend them to anyone.
Dr French and his staff are amazing.
Staff very professional and office very clean and bright!
Excellent experience as usual, very good at what they do.
Thorough. Spent time discussing issues rather than pushing through quickly.
I would highly recommend Dr Carothers at Preston Ridge.
Doctors were able to quickly identify the problem and fixed it.
Very friendly staff. On time. Very nice office.
Very friendly front office staff and took time to answer any question I had with no attitude.
Dr. French was very helpful with my situation.
Caring staff who care how you feel as a patient.
Jennifer Harrell ,P.T. turned a doubting Thomas into a believer . Thanks Jenny !!!
Friendly and courteous staff. Great treatment for clogged ears.
The staff was friendly, 0 wait time, and wonderful care.
Thorough exam. PA was very good at explaining the diagnosis and symptoms.
Everything is great except the phone system. They are working on it.
Ask for everyone’s extension.
Highly recommend. They helped me get on my feet quickly!
Treat you amazing and I had my sinus surgery and I can finally breath well now
Great office, staff and caring doctors! I’m so please with them!! Thanks.
Very friendly and polite team. Wait time was minimal. Would highly recommend.
Dr. French and all the staff are great and do an amazing job with patient care!
The experience was very good ,the doctor gave me hope that I would get better.
First time at the office was a great experience . Staff was very friendly, knowledgable and fast.
Nearly concierge style service. Very friendly and helpful. Wait was a little long on one occasion.
This place is great, always! They Always have the right answers and very respectful to all patients!
I dont like who there a doctors i am keep going to there 5 months just steel takeing money from me i pay evry time 45$ and the don’t doing noting the are can just take money i hide that please
The wait time wasn’t long. My doctor listened and gave me the appropriate medication I needed to get better. Thanks!
ENT Institute provides a positive and efficient experience. I highly recommend them to anyone in need of assistance.
Friendly staff. I didn’t have to wait long. The staff including P.A. were informative, helpful, friendly and professional.
Was very impressed with the doctor. He was very knowledgeable and knew exactly what the issue was. Would recommend to anyone.
Comprehensive, smart, understanding of the problems and a plan on how to fix it, cost effectively. Professional and respectful.
Dr. French is amazing however, I am not thrilled with the level of customer service the support staff offers.
The staff are very competent and very conscious of the patient’s time. I will continue going here for the foreseeable future.
DON’T let them stick any camera up your nose. It will cost you $300 and this is the only ENT I’ve been to that does this.
Even though there was a scheduling snafu, the staff did a great job fitting me in. Dr. French was very knowledgeable and took time to answer all my questions. Thanks!
Great surgery experience with Dr Carothers. Completely changed my breathing and quality of life
I had a great visit here. Wonderful doctor and loved Botox I got from Meredith. I highly recommend!
I have been so impressed with Dr. French – he is so patient and kind! It’s wonderful to have a doctor like him. Connie Malloy
They were very accommodating and helpful. Thank you Jesus, I’m leaving better than I came! I’d definitely recommend the institute!
ENT Institute is excellent. They see you on time, are thorough and caring. I highly recommend them!
From friendly staff to Dr. Daniel Carothers got exceptional service. Thank you.
Great ENT! Wait time could be improved a little bit, but very good service. Staff is very knowledgeable, nice, and respectful.
I am very pleased both with the results of sinuplasty a year ago and the follow up visits.
As a new patient, I had a very good experience from the receptionist to the Doctor who attended to me. Excellent service.
Very nice staff. Jennifer Chen has taken very good care of my ear problems. I recommend coming here.
They were wonderful. Front office staff was very nice to deal with. Doctor and Nurse/MA were very nice. Positive experience 🙂
Promptly addressed my eat problem and treatment. Knowledgeable staff and they were amiable. They coordinated other disciplines as needed.
Staff is very professional and courteous. Facility is always clean. They work hard to get your service approved.
Great experience with the Balloon Dilation, Clarifix, and Swell Body Reduction. Dr. Carouthers was knowledge, proficient, and efficient. Excellent experience.
Very good practice and the Physicians Assistant was very thorough. Allow an extra 15 mins for checking process.
I visited Dr. Gallups for a quick sinus procedure at the end of 2017. His team were all very nice to me. The office was easy to get to (I went to Alpharetta) and clean and new. I’d recommend Dr. Gallups for my friends and family to visit.
ENT got me in quickly, less than a 5 min wait and had my Leda ready at the pharmacy for pick up. Excellent office!
What a bunch of crooks! If you are looking for an ENT, avoid this place at all costs. Also if they try to talk you into renting a cpap machine, know that you can buy 1 on-line for half the price.
Do NOT under any circumstances go to this practice. They have unethical billing practices. A simple visit was manipulated to be billed as a surgical procedure to my insurance company. This led to not only the insurance company being …
Dr. French has done my last sinus surgery, and it has gone well. He has done a good job keeping my sinus healthy.
I have been seeing Dr Alvarez for several years and have always been highly satisfied with him as a doctor and the courtesy, efficiency and professionalism of the entire staff. …
Dr. French and the staff were great and very understanding. They were prompt with no waiting for hours like some other places. I definitely recommend.
They actually lied straight to my face.. like I couldn’t believe how shady this place is.. I paid dr.carothers 50 bucks so he could sit on his ass and tell me to eat less spicy food..
Laura and Rachel are so friendly and give off the most positive vibes. I couldn’t ask for a better office to come to. Thank you for your service ladies!
Unbelievable business practices regarding upfront payment (before filing with insurance) and very expensive. Mediocre staff that could care less…..I am looking for another ENT.
The staff was friendly and knowledgeable. There was virtually no wait. By the time I filled out the paperwork, I was being called back to the treatment room
horrible nd negligent wish i could leave NO stars
The staff is great and Dr. French as well. I had emergencies twice, both times I was given appointments immediately to see my doctor.
I am writing this review particularly for Deshawn Hickson (billing office in Alpharetta) and Dr. Mallory Marcis (audiologist) who certain deserve all 5 stars. I went to the ENT Institute this past June to verify that I needed a hearing aid …
This has by far been the absolute worst experience, from the pathogen report to surgery and finally to the billing. They tried to charge me for an inconclusive pathogen report, because they used a service out of network. I had to fight this …
I don’t believe this practice places any emphasis on the customer experience. My father developed a life-threatening abscess on his left tonsil that almost cut off his airway. He was in the hospital in South Carolina for 2 weeks and after …
They were amazing with my youngest and very understanding of my fear of my baby going into surgery. Very quick and took their time with helping soothe him afterwards
After Dr. Carothers performed my sinus corrective surgery, I realized that I could breathe so effortlessly through my nostrils. The difference is night and day and I suffered for years.
Stay far far away!!!! This is by far the most unprofessional and worst office staff I have ever experienced! Came in for pre op and they didn’t even know why I was there!!!! They never follow up, even after multiple phone calls trying to …
Had Clarifix surgery with Dr.carothers and he is such a awesome surgeon that my side effects were non existent.His staff is excellent and you are in good hands in his care.They are so blessed to have such a skilled surgeon.
Horrible practice. I went in for a hearing problem and was told I needed a hearing test, I explained that I had a test done at another facility and that my muffled hearing on my right side has nothing to do with another hearing test. I was …
Dr Sydnie Freeman performed my VNG test today. She is always professional, thorough and very caring about the patient experience. I am grateful to have an Aud D so committed to both treating and educating me regarding my hearing loss and to explore the cause of vestibular issues. ENT Institute is fortunate to have Sydnie on their team!
The worst service ever you can have 😤😤😤
You have to call more than ten times to get your service……. hold you on the phone more than 15 minutes, so you have to be free at the day which you want to …
My wife had a pain in her ears because of ear wax congestion and we wanted to clean wash it.
Doctor ,I don’t remember her name may be Christy , just used a thin iron tool …
Dont go here. They collected $300 up front and my insurance covered about 1/2 of this. I have been trying for 60 days and numerous phone calls have been a waste of tme trying to get my overpayment back. Find another ENT. The staff has not shown any interest in helping.
my dad who is 99 yrs old. he was in extreme ear pain, the PA Keevil Helmly saw my dad. after and inspection he discovered he had shingles. he sent info to his dr to get a prescription. the dr got it but never filled it. dads pain increased. …
This is the worst place to see a doctor. I never see such an unprofessional place including doctor’s and staffs. They just want to get your money like a money sucker., As soon as money is paid, they will behave with you like a number. As an …
Was in and out pretty quickly…I just wish the initial check-up would have occurred before the audiogram that I received because I think after the check-up it was clear I did not need the $70 audiogram that my insurance covered zero of, …
This was a second opinion for me after 10 plus years with my other ENT. Who was supposed to be the best. On the board with the state of Georgia.
Well after one Vist I got more information on my problem of two years than I thought possible. I now have a new ENT. I just wish I had not waited so long.
I did not have to wait a long time . I liked the check in process . Dr. French was awesome and the staff . Of years of being told I have allergy problems. I never knew what was allergic to. Well I finally found out what I am allergic to environmentally and was happy to get educated about it. Thanks for your help
Loved this ENT, my PA Meredith and another amazing PA was so cool and helpful and addressed me (being a college student) as a real adult. loved their personalities and their ability to do anything for me. Reasonable timing on everything, …
I have tinnitus as well as hearing loss in both ears. Audiologist Linda Stahelek helped me to find a pair of hearing aids that allow me to now hear sharper than I have in years. They also have a program that masks the tinnitus with white …
Dr. James French is truly amazing. He is very knowledgeable and has mastered his craft. I trust him completely with any problems I may have with my sinus problems.
The office staff are friendly, knowledgeable, and understating. We’ve seen Meredith twice now, and each time, she has taken time to address all our concerns. We highly recommend this office!!
About a month ago I Came for my son , I had a hard time finding the place , but staff helped me out. My child was scared of the audiologist, but he’s only 1yr . Was not able to get test done due to him screaming. Have been waiting on the …
Very happy with the doctors, testing and physical therapy facilities. Service seems to be handling well this special time with the pandemic. I haven’t had to wait more than 10 minutes to go in. Highly recommend.
Love R Lentsch, nurse practitioner with ENT Institute. Down to earth and knowledgeable, friendly and easy to speak with! The whole staff is welcoming and professional. Great experience with them every time I come. A++!!
Dr. Carothers is amazing! Answers all my questions and always has a solution to any and all of my sinus problems. Glad I found him and his practice!
Dr French has been a great doctor for my daughter. She has been at this practice for 7 yrs. Dr French has performed several surgeries on my daughter and always listens when I am concerned. He is a great personable doctor.
My experience at the ENT Institute exceeded my expectations. The nurses, nurse practitioners, therapist, and doctors are all very helpful and have some of the best bed side manners I’ve ever seen.
Since moving to the Atlanta area over 20 years ago I have had constant problems with my sinuses. It wasn’t until I went to the ENT Institute that I finally experienced relief, particularly through the balloon sinuplasty procedure. Dr. …
Deshawn H. in the ENT billing department is truly phenomenal and deserves recognition for her hard work! She legitimately cares about others and is an all-around GREAT person! She knows her job well and treats each conversation as if it is …
Recently improved phone answering for appointment scheduling, less time on hold listening to office promotional blather. Less waiting time in office, too. Doctors and staff are engaging and skillful. A good experience.
ENT INSTITUTE IS A SCAM! I encourage everyone who plans on visiting the ENT institute to be wary of their practices as they do not adequately inform patients of what they are signing up for. They will swamp you with about 15 pages of …
Well, Dr. Carothers and his Assistant Elizabeth listened to my Sinus blockage concerns & were very professional at every level during the process. I used them approx 20 years ago with great success & knew I was in very Capable hands. …
I just had my severely deviated Septum fixed by Dr. Carothers. I can say it is life changing. I was not able to breathe through my nose on the left side at all and now I can breathe almost perfectly. Thank you so much! …
After issues at the Lawrenceville office I gave the Alpharetta office and Dr Goforth a visit. So glad I did. It was a great experience and very informative. I’m looking forward to receiving my hearing aid and not being lost about what’s being said in restaurants, on speaker phone, in groups, etc.
Have been going to Dr. French for at least 8 years and he and his staff have always come up with a solution in my care that best suits my needs. Wait times are minimal, and follow up on any needs or scheduling is prompt. Highly recommend The ENT Institute.
I called and got an appointment when I needed it and the office ran on time. I was back to my local office in less than an hour including travel time.
Dr. French is skilled and knowledgeable. I’ve been treated by him since 2014. I recommend this doctor and staff.
As a first time patient I didn’t know what to expect. The team here is great. From the front staff to the nurses assistants to the PA’s I was treated great. Everything was explained and I’ll definitely recommend you to friends and family. Thanks.
Dr Angel and his staff were very friendly. Dr Angel took time to explain exactly what was causing my continuous sinus infection He has given me a treatment plan as well.
Office is very friendly! When my skin allergy test didn’t set the control to positive they checked with mt insurance and were able to redo test. I was on a couple meds that interfered with the test. On return test gave correct results. I Love this office ❤
They charge once in office and later in mail saying that insurance didn’t cover. If insurance is not covering, why are are those charged without asking? If money is taken upfront, then they should be well aware of what’s covered and what is not.. billing staff needs training.
Dr. French is an absolutely fantastic ENT doctor. He is compassionate & does the right thing for the patient. Also a highly successful surgeon that I had the privilege of having perform my surgery that changed my life! God bless this Institute!
Polite as always and did not have to wait long at all, 5 minutes tops. Dr. French is a fine doctor and is always objective about potential solutions to my problems. He never rushes to surgery as an answer unless he truly sees potential for excellent outcome.
I must say, I am thoroughly disgusted with this place. I went in for some hearing issues in one ear and possibly sleep apnea testing. Well, they botched up setting me up for an MRI (twice) and also about doing the home sleep study. Finally …
Every aspect of the service was excellent, easy, competent and caring. Very happy my 15 yr old received treatment with Dr French. Pre, surgery, and post-op for removing and fixing Nasal polyps, deviated septum, and major sinus pressure has greatly improved his ability to breath freely for first time. Thanks Dr French and ENT Institute
They always treat my elderly mother with care and concern. I appreciate the time they take to explain everything and to make each appointment not feel rushed.
I have been here multiple time in last 3 months, before and after sinus surgery. I would highly recommend Dr Alvarez and Dr. Angel. They are thorough and know what they are doing. I feel like they genuinely care about my health.
I’m mad that I didn’t find them sooner. Since moving to Atlanta 11 years ago I’ve had nothing but sinus problems, seen I don’t know how many Doctors and wasted thousands of dollars and time in medication, co-pays, travel and time lost from …
Seeing Joel Alexander was a bad experience. He couldn’t WAIT to get out of the room. I thought he had another patient to see, but nope… just had enough of doing his job answering my questions. Barely even looked in my ears… to the point …
If you need an ENT doctor, Dr. Carothers is the one to see! He has always taken great care of me during my visits and is very knowledgeable about all of my ENT ailments.
Scammers. Beware. They charged me hundreds of dollars in out of pocket fees at check out for some special instrument that is not covered by insurance. That wasn’t my issue…the issue is that although I was aware of a possible charge IF …
I schedualed an appointment for my 4 year old son as I wanted the specialist check up his hearing. I did the same with the dentist and eye doctor. I explained that this is prevenative treatment and he does not have any issues with hearing. …
I have been in contact with the ENT Institute for over 3 months trying to get back the extra $250 this company charged me for one of my office visits. They claim the new “industry standard” is to charge a deductible deposit until the …
Had to wait for almost an hour after scheduled appointment before seeing a provider. Phone number is useless. “Our office hours are 9am-5pm”, called at 10am, “please call back during office hours”. …
Friendly staff, including the physicians. I feel so much better after my treatment. I had the nearly painless balloon sinuplasty, and was back to normal in no time. I would recommend this practice to anyone.
Fantastic experience. Staff was extremely friendly and attentive. Relaxed experience. Dr. French was amazing. Super nice and relaxed. Knew exactly what was going on. Seemed like he really wanted to help me get my acid reflux under control.
DO NOT USE THIS PRACTICE! The office is drab and appears unclean. The front window staff was unprofessional and didn’t respect my time nor did Dr. Carothers. He will nasal scope you without warning or cause then walk you to the exit window to pay a $250.00 plus bill. Unprofessional and Unacceptable!!!
Dr. Alexander and his team were great. They were very helpful and provided the proper plan of treatment for me. Highly recommended.
I would recommend this Doctors office. They provided excellent customer service from the administrative desk , the nurse and the Doctor. They thoroughly explained what was going on and wanted follow up, it did not feel like the normal factory experience you typically get with Doctors today. I was happy with the entire appointment.
Went for audio test to him, he said all looks good and suggested nasal endoscopy then suggested allergy test and at last said nothing can be done for the humming sound in my ears. …
ENT Institute is simply fantastic. They are quite possibly the best and most professional medical practice I have been to. Dr. French is in a class of his own and his competency and ability give credence to his reputation. I highly …
I have known Dr. French since he came to this practice. Dr. Gallup did my 1st sinus surgery and that too was a successful surgery. Dr. Gallup started the practice. Dr. French is very friendly and knowlegable. He let’s you have input to what …
I could go on and on about the misguiding, the price gauging, the hypocrisy and unprofessionalism of ENT. The results of my sons tests given by ENT had produced such serious concerns for us as parents (ENT pretty much said he was allergic …
Had problems with nose bleeding and the silver nitrate treatment did not work. Contacted ENTI this morning and explained that I had a flight out to Tampa on tomorrow and needed this treated ASAP, they fit me into their busy schedule. The …
Doctors are good but the patient services stuff is incompetent. From messed up appointment to attempt to overcharge for a visit. And at the end taking a defensive stand with a patient. Bad experience. Will not use them again. Btw, this was …
We were sent to ENT Institute Alpharetta from their Gainesville office for special testing to determine why my husband had horrible sudden onset vertigo which couldn’t be diagnosed with just an exam of the ears or hearing test. The ladies …
Dr. Marcis was very pleasant and through. She addressed all my issues and made sure I was comfortable with the changes to my hearing device.
Front desk was also very pleasant.
I was a new patient at the ENT Institute and I had gotten there around 3pm and filled out some paper work for new patient registration for about twenty five minutes. I then waited for about five minutes to be seen by the doctor. Doctor …
I want to thank the staff at the ENT Institute in Alpharetta. Each time I go for my therapy for my vertigo the staff was so friendly and kind. My PT worked with me I could not ask for any more professional people. They showing me how …
Dr. Carothers is an expert and so knowledgeable in his field. Multiple patients of his have told me how he has changed their lives. Breathing problems gone. Chronic sinus infections gone. I highly recommend seeing him for his expertise.
Dr. Carothers is amazing! Prior to seeing him I had been sick for 6 months seen by 8 different doctors and specialists. No one could figure out what was going on and would just continually put me on random antibiotics. One doctor even told …
I went over a month in the dark about my condition and dealt with severe symptoms, ER and unproductive office visits while trying to move forward with daily life. After my first visit with Allison at Fyzical Therapy/ENT Institute it felt …
Dr French and his staff of PA’s are professional, thorough and efficient. They have good ‘bedside manners’ and listen to their patients. I have been seeing them for three years and they have greatly improved a condition that had stumped …
I was asked to take a test by the physiotherapy team which would cost USD 100. I paid for the same. They could not provide results on the day that the test was done due to some machine issues and I was asked to come back after couple of …
Dr French and his practice are the best!! I had spent many years with constant sinus infections. The infection got so bad at one point I was in bed for 2 weeks of every month before I finally had the balloon procedure Dr. French …
They Refused to treat me because they couldn’t verify my insurance. (My wife is under my policy and she did not have any problem here and i told the front desk about it, but they did not listen). I am not even a new patient, but they forced …
Only thing missing was the coffee. Everyone had a smile, the nurse was awesome, new to the practice but hope she stays around. She went out of her way to assist with providing us a list of medications that was subscribed to her, to keep for …
If I could give this location No Stars I would. First visit for a hearing test only with Dr. Carothers went well. I had a scheduled follow up for my HEARING TEST and saw Dr. Angel. He basically looked at me and literally said “Yeah, your …
Very very bad experience. They don’t care if people live or die. I waited for months on my sleep machine and neither the doctor nor the sleep therapist called when the machine is required and has been recalled. Don’t ever back to this …
I had a threatening and terrible experience with Joe Alexander. He would not listen and could not solve a simple ear wax problem. Please go and find a better qualified ENT MD.
I was referred by my PCP. Upon visiting there were other obvious issues with my sinuses and congestion. They offered to check them out for me. Soon, I began treating my allergies with injections at home. I appreciate the treatment and the staff. They’re always very kind and friendly.
This was my first and last visit to the ENT institute. Between receptionists not being at the desk at the scheduled time of my arrival, to messy work from the doctor (who seemed to have a cold) to the rooms not being properly outfitted and …
DO NOT GO HERE! The staff is very kinda during my appointment however, financially this is the worst place you could go. I asked prior to my visit how much the test I needed would be and the amount I was given was hundreds of dollars below …
Always felt totally confident with ENT’s services. Had a procedure today which they neglected to inform me whether it would be done at their office or the surgery center. Getting a live person on the line is not always easy. After 3 …
I had a poor experience with the call center. And I ask for John the Office Mgr and he was amazing. He listening to me go on and on. Never once doubt or challenged my experience. Instead he apologized took responsibility and put me in …
Erica is awesome very kind young lady very professional always available!! She really knows her products and knows how to recommend the right hearing aid according to her patients needs …
On my first visit, I had the pleasure of talking with the audiologist Michael Goforth. He has an abundance of skills and a good method of communicating to patients. He’s honest and upfront and willing to go the extra mile to make sure you …
The entire staff was great! The doctor took his time to listen to me and explain why I could be having my symptoms. The office staff was very accommodating and friendly. They went out of their way to make sure I could get an appointment time that was convenient for me. I have never been treated so well at a doctor’s office!
The staff and Doctor’s were friendly and professional. The office kept on schedule with the appointments which to me is very considerate of my time as well as theirs. Dr. French spent time explaining my symptoms and the treatment method he was going to use. One of the best Doctor appointment experiences I have had.
Dr. Carothers is an absolute blessing! Our son could not breathe through his right nostril for 11 years due to a broken nose when he was younger! After seeing the Dr and having surgery he can now breathe and his nose is straight again. If …
This was a great experience, especially for someone new to Georgia. Dr. French was calming and informative, my appointment was kept without waiting, and everyone, and I mean everyone, inside this office was helpful and friendly! Too, I did …
Dr. Carothers was so sweet to my 6 year old who suffered from enlarged tonsils and adenoids, causing sleep apnea. He recommended removal and it has made a world of difference. He is so personable and had conversions with my daughter that …
It is funny how almost all 5 star reviews are coming from users who only have 1, 2 or 3 reviews! But anyways, this place is horrible. Do not expect any treatments from them. As other people have also mentioned, all they care about is your …
New Patient Experience: The easiest, most efficient doctors’ office I have EVER been in! Receptionist picked up my call on the 3rd ring. She was friendly, empathetic about my symptoms and got me scheduled 3 days out from my initial call. I …
RUN don’t walk from this place. All I wanted was to be able to breathe easier and all they wanted was my money. I am now in debt trying to pay off a balance over a grand higher than they quoted me would be a max (the girl who I spoke with …
In Jan ’21, I had sinus surgery for the 3rd, and likely final time. Dr. Carothers was fantastic and I feel better than I ever have. Not needing countless sinus medications, rinses etc. Highly recommend a consult for any of you chronic allergy suffer’s.
I waited 1hour and 10 minutes to be seen by Dr. Carothers to later be billed with the whopping amount of $767. He spend 10 min just to check on my nose and no other additional lab testing. It’s crazy that they charge 1st time patient fee. …
I have been seeing Dr Carothers for 6 years now. Dr Carothers has changed my life. I moved from Missouri to Georgia with horrible allergies. He has taken the time to figure out my sinus issues and has gone above and beyond to make me …
The doctor and surgeon were great.
However, their billing practices are terrible. I have attempted to speak with …
The front staff is incredibly rude. They claim my insurance told them my deductible was 1 thing for a sleep study and then the only way to get results is to pay another $75 and come back in. You shouldn’t have to pay for reading of test results that ultimately should be over the phone.
Good overall experience for my first visit. The visit was 5 Stars, but I’m only giving 4 for now because I haven’t received my bill and can’t give an honest review until then. …
Wow! I am truly blown away with this practice. I went in with an issue I really wanted to fix but doubted they would be able to help. They went above and beyond and truly cared about me and what I had been living with. They listened to …
Daniel Carothers was unprofessional, disappointing and didn’t inform me I would get an additional bill.
1-If your going to charge your patient a significant additional cost for the …
I have been going to the Brookhaven and Alpharetta offices now for a couple of months. During this time I have gotten diagnosis and treatments for problems I have been suffering through for years. In a short time frame my quality of …
They will charge you extra fees without disclosing them. Very unprofessional experience. They rushed my whole appointment and had me out in 15min and then charged a “surgery fee” which apparently applies even if they look in your ear with a light.
My visit last week was great. Great communication with staff. Until today I looked on my portal and I was billed $126. Before my appointment last week, I told them I was self pay and they told me the quote before my visit. I was told today …
Kate in your billing department was my hero today. She was able to resolve a billing issue very fast and she did it all with a smile. She was amazing to work with and I appreciate her superior customer service. Thank you again Kate for all of your assistance and expertise.
Edit: Changed from a 4 to a 5 star. This past year has been so much smoother than when I first started there. I’m leaving the rest up but they have improved for now …
They tried to have a student perform an exam when I requested a doctor. I asked her what was the best way to clean my ears at home and she said don’t. “You should schedule a visit every time you need your ears cleaned.” While this could be …
This hospital has many branches all over the place ,I thought I could be treated near my place in Lawrenceville BUT the real big treatment can be done in Alpharetta. Very frustrating. …
No one in this office is wearing masks. It might not be important to everyone but I expect my medical professionals to be more pandemic aware than my local Starbucks. My appointment with the doctor was painful and rushed and I was …
Edited: They called me back about this and were empathetic, so adding another star, but the issue of being quoted one price and having to pay 2x that is still an issue. I understand insurance is tricky and there’s no guarantee, but I made …
My 1st Dr I was seeing and did my surgery was understanding made sure I understood what he was doing and showed me he cared . Now the 2rd Dr wouldn’t listen or communicate with me. Nor did he help me find a infection control Dr after several infections from the 2 surgery. All in all its a great place with a so so apple
Very very horrible place I saw in my life for just caring about money they send me a bill with no reason even I paid my deductible. I will give this place zero even less don’t waste your time to come here I can not believe how they still open.
I don’t know how there are so many reviews but they hardly looked in my ears and didn’t address anything I said. Didn’t even do any proper testing or anything, I’ve been to other ents before so I know the procedures they just wanted me out …
You have to sign a consent form to be nickled and dimed to death for ‘routine’ procedures that should be included in the ENT appointment. Be expected to cough up a copay IN ADDITION to an extra $300 for a ‘routine’ nasal scope. Expect this …
What a fantastic company. Same day appointments, no waiting in line. I would highly recommend the ENT Institute to anyone and even showed my aunt who is having trouble hearing this location. They have a hearing center in almost every …
Worst place to get treatment they tell you one price and come up with another after they do the procedure. They dont communicate what time commitment you are going to have to do with treatments they recommend. They will also treat you like …
Absolutely ridiculous! I’ve spent over an hour and 15 minutes trying to get someone to answer the phone to cancel an appt. They do not exist! All they do is refer you to online. I’ve left message i. All departments because no one answers the main number! Ridiculous!
Jennifer and the team in physical therapy are amazing. I had been to the Mayo clinic and Emory for help with little success. Jennifer took a personal interest and has tailored a rehab program that is working to bring my life back to normal. …
My two sons had an appointment with Joel Alexander wasn’t very pleasant or too friendly with my children he seemed frustrated and irritated and annoyed. My eldest son went back for a hearing test and I guess because he looked at his phone …
I’ve had a bad experience with this clinic. I went in to get my tongue checked for discoloration in a spot. It was just a regular consultation. They billed me for consultation plus an extra $316 for nasal endoscopy. During consultation, Dr …
I’ve never felt more brushed off by a doctor in my life. Dr. Alexander talked to me for maybe 5 minutes and I felt like he didn’t care at all. I’m not sure if he assumed because I’m younger, my hearing loss and tinnitus “can’t be that bad” …
Do not waste your time coming here! I am experiencing extreme vertigo and lightheadedness, and the doctor saw me for less than 5 minutes. The only thing he told me was “I think it’s an inner ear problem” and to “see someone in their PT …
DO NOT GO HERE. This office is an absolute joke. I had called 3 TIMES to verify they accepted my grandma’s insurance and was told that it was accepted. Showed up to the appointment on time, signed in and 10 minutes into waiting, the front …
I’d experienced my first case of (extreme) vertigo…for a week! I booked an appointment with Dr Alverez. They were very polite but offered no assistance or suggestions unless it was “bothering me for a few more weeks… then come back”. I …