In 2010, EPB Power and Fiber Optics surprised the nation by becoming the first provider in the U.S. to launch Gig speed internet (1,000 Mbps) … See more
I pay them along with my electric bill and have all the broadband that my guests and I can use. Never any problems for more than a day and those are very rare.
USUALLY WORKS WITH YOU WELL. HAD VERY FEW ISSUES WITH THEM. NORMALLY READY TO HELP. VERY NICE PEOPLE BEHIND COUNTER IF GO TO OFFICES IN PERSON. EXTREMELY CLEAN ENVIRONMENT. LARGE SCREEN T.V. SCREENS ARE DISPLAYED HERE. GREAT PARKING AREA AS WELL.
They was charging my son outrageous and my son turned his equipment in and everything and my son called and talked to a supervisor and the supervisor got my son upset and EPB can not raising prices anymore and the broadcasters can not raise …
I am very disappointed in the epb fiber optic service,I was charged for the gold package of there service for 6 years of service,once I caught on to the huge mistake cause I was only getting silver service,so after weeks of goin back and …
Big 3 level Christmas party with all the food and deserts you can eat! Pictures with Santa for the whole family. Kids receive a present from santa/ EPB. Christmas lights in the windows of EPB building. EPB holds this Christmas party every year in Dec.
Customer Service is TERRIBLE. They have gone downhill over the past 5 years as it used to be excellent, in the past month I have been stood up for 2 appointments and blamed for their service outages by employees. Little to no apology for …
I am glad that I switched from Comcast to EPB. It’s refreshing to know that when I get my bill I’m not sweating because I’m uncertain what new fees will be added. My bill is ALWAYS the same and the customer service is on point!
Fantastic services. Showed up within the first 15 minutes of the scheduled 2 hour window. Was done with internet installation in about an hour (was told it could be 2-4). …
EPB has always provided quality service and customer care that time and time again out-performs competitors such as Comcast, DirecTV, and more. Will always be an EPB customer.
I love epb Internet so much. There is no way on earth I would go back comcast even if they paid me. I love it and it’s so fast. The best reward for living in Chattanooga.
Some of the best service around. I think they learned from Chick fil A. Phones were having a issue and they had someone out to me within hours and replaced my whole system. Keep it up EPB
The service provided by EPB Fiber Optics was the most responsive I’ve ever had. I’ve lived in four different cities in the past 5 years and the response time of technicians is outstanding. I highly recommend!
Never going back to Comcast! Have had my net connection through epb for 2 years and have never had a outage. Don’t seem to be slowing down Netflix to extort money from them. Gives me the speed that they advertised. With Comcast I had their …
7/1/17- 1:30 pm Several bad storms had moved in the area today. Lots of people without power, internet, etc. Therefore, the Epb had several issues they were dealing with. …
I have been with EPB for five years without a problem. When a need arrived for a second internet connection your technician, Heath Lusk, came to my house to install the connection in the downstairs apartment. A 12″ block wall presented some …
EPB puts At&t and Comcast to shame. Once you switch you will never go back. If EPB doubled their rates and the other guys offered service for free, EPB would still be the better value. Their service is one of the best things about living in Chattanooga!
The best electric provider I’ve ever dealt with bar none. The best Internet provider available!! I moved a few yrs ago, and considered an apartment. Several of the apartments had contracts with Comcast and that was a deal-breaker. I’ve seen …
My experience with EPB since moving to Chattanooga from out of state has been one of surprise and delight. Their personnel are all friendly, knowledgeable and efficient. This is not my experience with most utilities. Kudos EPB!
I have never had such good service from any provider – let alone an internet/cable provider. The internet speed is blazing fast, it is easy to reach LIVE support online or on the phone and technicians are skilled and helpful onsite. I just …
Great internet, but it baffles me that in order to get a static IP address you have to pay the astronomical business prices. Just please let me opt out of the CG-NAT and it’ll be the perfect internet company in my eyes.
Absolutely terrible cable and internet for the last 9 months! I pay for 100mb/s and rarely see over 30mb/s. With 2 devices running just now I got a speed check of a pathetic 4.5mb/s! They’ve checked my install and lines and all is fine, …
Never going to back comcast. Only ever written about 2 reviews in my life but sooo happy with EPB I had to! Customer service is super helpful (and local). People say comcast is cheaper which is true for the first 6 or 12 months but they it goes way up! Paying less for more and supporting local at the same time! Super happy!
I’ve hid epb for 3 years now and I’ve had nothing but problems with the internet and they seem to think that replacing the router 4 different times, updating them 2 times and moving the router location will magically fix the problem but …
Fantastic customer service, especially since the issue was our own fault. Problem fixed within 24 hours and the technician Paul was wonderful! On a separate occasion we called that a power line was sagging in our yard after a storm…we …
I called in late tonight and needed some specific energy statistics. I got John C on the phone. He was very pleasant and emailed the info right to me during the phone call! Awesome!
Poor customer service. Completely unacceptable collections practices. I never received a final bill, so they decided it was appropriate to call me at 7am on a Saturday morning to collect the $50 they were owed. I haven’t lived in …
EPB Main office located on Broad St downtown Chattanooga can process your power and fiber optics billing quickly and efficiently. You have to bring your bill or be prepared to wait a little longer to be processed. The majority of the …
My wife called trying to talk with a technician and ended up on hold for an hour and fifteen minutes ( this started at 11:35 PM) so she eventually hung up. I called and was able to speak with a customer service person and she said they were …
Absolutely the worst customer service you can experience when dealing with EPB. Like they might as well straight up be saying they do not care when you have to call with any issues.
We recently had an issue/concern with a tree that EPB had trimmed in our front yard. I called the office to speak with Vegetation Management department. They took a message for me and within a couple hours someone from EPB was at my door to …
Very happy with EPB since we switched from Comcast. Customer service is night and day better then Comcast. Service doesn’t drop during storms like it used to with our previous company. Definitely worth the money switching. Internet speeds are faster than majority of the country.
I have paid large amounts of money in advance and twice now they put the credit on the wrong account!!! I went to open a online account and there website is a joke it will only let you click on that’s months bill. Tried to click prev months …
I spent an hour on Live Chat yesterday. It ended up that I was scheduled to have a technician come out sometime this morning. At 11:48am, a tech calls and says “I’m on my way to your house. I’ll be there in 25-30 minutes.” An hour goes by, …
Had a service call scheduled today and supposedly the tech knocked on the door sometime during the two hour window. I did not hear anyone at the door and my dogs did not bark. According to EPB the tech just left without ringing the door …
Absolutely an amazing company! I have just relocated from California and was looking for a reliable internet provider. Before I became a customer, I had the privilege of speaking with Tabitha, a lovely woman (with the most delightful …
My family and I had just returned from a turn around vacation, this past Sunday 5/22/22 upon returning home maybe about 30 minutes, the act of nature began! It hadn’t been raining long at all or hard, but a tree fell on a power line and …
Called to get internet set up at a one room office and was told it would be $500 per month. The exact same speed is $68 per month at my house. Nice to see EPB supporting small businesses by charging them 7 times more for no reason.
Double charged my card. This is the second time this has happened with them. No apology at all of course, just a very short CS experience with no empathy whatsoever or care or concern that they over drafted my account by quite a lot. I sent …
Freaking amazing customer service and truly dedicated employees. Their electric line dudes go over and above (literally! At 11:00 PM!!! Sorry, neighbors…) to help customers. This is the way utilities should work!!! And their internet service is awesome, too! ;^)
I love my EPB power and internet service. I have a concern with their billing practices. I am all signed up for auto bill pay and have provided credit card info to pay my accounts automatically when they come due. I have a large …
S/O to Tasha. I was ready to leave EPB and switch providers today. Tasha went out of her way to call my apartment building and correct an error, and she did it very quick. Excellent customer service…. Just wanted to say thank you for your help!
I say 3 stars because it is the best internet and cable I’ve had, but even when the rep gives me incorrect information which makes my account last due I still have to pay the extra. It seems no matter what the issue is when it comes to billing and it’s on them, you either pay or it’s cut off.
I had issues trying to order a move in service online so I called and spoke with Christian. He was able to get me in 10 days sooner than what was available online! The morning of the service change, Aaron Coolidge was my tech. He showed up …
THE ABSOLUTE WORST!!!!! Unfortunately, the government allows monopolies to exist. So you do not have an option for your electricity. However, you do have an option for your fiber network. They may be the fastest, but their customer service …
I pay them along with my electric bill and have all the broadband that my guests and I can use. Never any problems for more than a day and those are very rare.
Paid a Bills
EPB rocks!
Fast service
What power !
Expensive
Bills
Power
Got problem solve
Very friendly staff
Publicly Owned, I like that.
Gig City!
Great visionary people.
Excellant customer service
Great customer service
Very professional and very nice
Went to pay my bill
I love my job
A place to pay your bill
Great customer service.
Christmas windows are terrific
Excellent customer service!
Very friendly helpful staff
Bus stop and seating in front of building.
Nice Building and nice people too
Great, friendly customer service.
Great for paying you Bill.
I love it more than cable
Customer service is very professional and kind.
Love them great customer service
Always helpful. Knows how crazy life can be
You can’t beat their coustomer service.
Nice window display for the Christmas season.
Customer service suffers if you are not the right color
Love the Christmas windows! Family tradition
Friendly Staff made Me and my Family felt welcome!
Loved the holiday decorations 😊 …
Very, very Helpful
They write to me every month, but the news is consistently bad.
Easy parking and access to take care of business.
Dump Comcast….I love EPB fiber optics
The people are very nice and will help you figure out any and everything!
It is centrally located service is fast. Staff is very helpful.
Always a RIP off but gotta have it and trust me they know it
Love their Christmas decorations, really nice offices
Really pisses me off when EPB throws a self serving questionaire in the middle of my working on line.
Great place. Great people doing everything they can to help.
Very close and convenient to parking and the building is very architecturally modern
Amazing customer service. Really cared about my needs.
Fastest internet in the country and AWESOME customer service and tech support
It’s a scam. Check in to it write it all down. And order it…. Watch and see how they scam and lie to you. Remember write it down like i did……
I just wanted to be the 1st real review for EPB in Chattanooga from a Chattanooga person!!!! EPB is awesome.
Excellent customer service! Love the Fiber Optics services.
The people that work in the main office are very friendly and understanding…
Yall need to post your hours online
Great place to pay your power bill…if you’re into that kinda thing.
Great customer service 👍 …
Nice and clean. Would be nice to have 2 customer service representatives to make the line move faster
Main office is decent customer service over the phone sucks though
Best utility i’ve ever had the pleasure of working with. Excellent service all around.
I love EPB best internet in the country and workers there are so nice and polite
Great service. Fast speeds. Installer was happy to add networked jacks.
They need to do better with the programming schedule on FSTN, I miss Preds games that are playing and stop recording due to it
The cashier ladies are always nice and helpful. I enjoy giving them my money.. lol.
Wonderful service provider! We are so lucky to have such fast Internet and dependable power service in chattanooga.
I work for EPB it is customer-driven I love working here I just started and I’ve got it admit its the best.
Awesome we liked you so much we moved to Hixson
The staff is very friendly here. The pay now lines move along quickly in customer service,even on the busiest days.
USUALLY WORKS WITH YOU WELL. HAD VERY FEW ISSUES WITH THEM. NORMALLY READY TO HELP. VERY NICE PEOPLE BEHIND COUNTER IF GO TO OFFICES IN PERSON. EXTREMELY CLEAN ENVIRONMENT. LARGE SCREEN T.V. SCREENS ARE DISPLAYED HERE. GREAT PARKING AREA AS WELL.
They was charging my son outrageous and my son turned his equipment in and everything and my son called and talked to a supervisor and the supervisor got my son upset and EPB can not raising prices anymore and the broadcasters can not raise …
The tech team solved my internet problem.
Epb utilizes a smart meter that is employed as the housing for a network that can be used to control your home.
Always so helpful! Fast internet! Friendly service! I used them for all my businesses!
I am very disappointed in the epb fiber optic service,I was charged for the gold package of there service for 6 years of service,once I caught on to the huge mistake cause I was only getting silver service,so after weeks of goin back and …
We setup a hotdog cart outside there door so you will have food to eat on you busy day.. The files are nice here
Love how family oriented EPB is. They always have great family events for the employees. Love that we get to be apart of this amazing company.
Big 3 level Christmas party with all the food and deserts you can eat! Pictures with Santa for the whole family. Kids receive a present from santa/ EPB. Christmas lights in the windows of EPB building. EPB holds this Christmas party every year in Dec.
Customer Service is TERRIBLE. They have gone downhill over the past 5 years as it used to be excellent, in the past month I have been stood up for 2 appointments and blamed for their service outages by employees. Little to no apology for …
Jonathon Simpson installed my wifi + router a few days ago and he was an absolute joy. Give this man a raise he deserves it!!
I am glad that I switched from Comcast to EPB. It’s refreshing to know that when I get my bill I’m not sweating because I’m uncertain what new fees will be added. My bill is ALWAYS the same and the customer service is on point!
Fantastic services. Showed up within the first 15 minutes of the scheduled 2 hour window. Was done with internet installation in about an hour (was told it could be 2-4). …
Best electric service company and wonderful cable and internet service too better than xfinity
EPB has always provided quality service and customer care that time and time again out-performs competitors such as Comcast, DirecTV, and more. Will always be an EPB customer.
I would give zero if available
Customer service used to be so great
Now it’s as bad as Comcast …
I love epb Internet so much. There is no way on earth I would go back comcast even if they paid me. I love it and it’s so fast. The best reward for living in Chattanooga.
Terrible customer service. Can’t even get a signal sent to my cable box been waiting over 2hrs
Some of the best service around. I think they learned from Chick fil A. Phones were having a issue and they had someone out to me within hours and replaced my whole system. Keep it up EPB
Superior customer service period 👏 …
The service provided by EPB Fiber Optics was the most responsive I’ve ever had. I’ve lived in four different cities in the past 5 years and the response time of technicians is outstanding. I highly recommend!
Never going back to Comcast! Have had my net connection through epb for 2 years and have never had a outage. Don’t seem to be slowing down Netflix to extort money from them. Gives me the speed that they advertised. With Comcast I had their …
7/1/17- 1:30 pm Several bad storms had moved in the area today. Lots of people without power, internet, etc. Therefore, the Epb had several issues they were dealing with. …
First, let me say I much prefer EPB fiber over Comcast, as EPB’s basic internet plan (100mbps) is faster than Comcast’s fastest (80mbps). …
I have been with EPB for five years without a problem. When a need arrived for a second internet connection your technician, Heath Lusk, came to my house to install the connection in the downstairs apartment. A 12″ block wall presented some …
EPB puts At&t and Comcast to shame. Once you switch you will never go back. If EPB doubled their rates and the other guys offered service for free, EPB would still be the better value. Their service is one of the best things about living in Chattanooga!
The best electric provider I’ve ever dealt with bar none. The best Internet provider available!! I moved a few yrs ago, and considered an apartment. Several of the apartments had contracts with Comcast and that was a deal-breaker. I’ve seen …
My experience with EPB since moving to Chattanooga from out of state has been one of surprise and delight. Their personnel are all friendly, knowledgeable and efficient. This is not my experience with most utilities. Kudos EPB!
I have never had such good service from any provider – let alone an internet/cable provider. The internet speed is blazing fast, it is easy to reach LIVE support online or on the phone and technicians are skilled and helpful onsite. I just …
Great internet, but it baffles me that in order to get a static IP address you have to pay the astronomical business prices. Just please let me opt out of the CG-NAT and it’ll be the perfect internet company in my eyes.
We need to sue the city and epb in class action lawsuit for running a monopoly in chattanooga.
Absolutely terrible cable and internet for the last 9 months! I pay for 100mb/s and rarely see over 30mb/s. With 2 devices running just now I got a speed check of a pathetic 4.5mb/s! They’ve checked my install and lines and all is fine, …
Never going to back comcast. Only ever written about 2 reviews in my life but sooo happy with EPB I had to! Customer service is super helpful (and local). People say comcast is cheaper which is true for the first 6 or 12 months but they it goes way up! Paying less for more and supporting local at the same time! Super happy!
I’ve hid epb for 3 years now and I’ve had nothing but problems with the internet and they seem to think that replacing the router 4 different times, updating them 2 times and moving the router location will magically fix the problem but …
Fantastic customer service, especially since the issue was our own fault. Problem fixed within 24 hours and the technician Paul was wonderful! On a separate occasion we called that a power line was sagging in our yard after a storm…we …
I called in late tonight and needed some specific energy statistics. I got John C on the phone. He was very pleasant and emailed the info right to me during the phone call! Awesome!
Poor customer service. Completely unacceptable collections practices. I never received a final bill, so they decided it was appropriate to call me at 7am on a Saturday morning to collect the $50 they were owed. I haven’t lived in …
EPB Main office located on Broad St downtown Chattanooga can process your power and fiber optics billing quickly and efficiently. You have to bring your bill or be prepared to wait a little longer to be processed. The majority of the …
My wife called trying to talk with a technician and ended up on hold for an hour and fifteen minutes ( this started at 11:35 PM) so she eventually hung up. I called and was able to speak with a customer service person and she said they were …
Absolutely the worst customer service you can experience when dealing with EPB. Like they might as well straight up be saying they do not care when you have to call with any issues.
We recently had an issue/concern with a tree that EPB had trimmed in our front yard. I called the office to speak with Vegetation Management department. They took a message for me and within a couple hours someone from EPB was at my door to …
Very happy with EPB since we switched from Comcast. Customer service is night and day better then Comcast. Service doesn’t drop during storms like it used to with our previous company. Definitely worth the money switching. Internet speeds are faster than majority of the country.
I have paid large amounts of money in advance and twice now they put the credit on the wrong account!!! I went to open a online account and there website is a joke it will only let you click on that’s months bill. Tried to click prev months …
I love that they decorate their windows for the holidays!
I spent an hour on Live Chat yesterday. It ended up that I was scheduled to have a technician come out sometime this morning. At 11:48am, a tech calls and says “I’m on my way to your house. I’ll be there in 25-30 minutes.” An hour goes by, …
EPB service has been worse than Xfinity in recent months.
Had a service call scheduled today and supposedly the tech knocked on the door sometime during the two hour window. I did not hear anyone at the door and my dogs did not bark. According to EPB the tech just left without ringing the door …
Absolutely an amazing company! I have just relocated from California and was looking for a reliable internet provider. Before I became a customer, I had the privilege of speaking with Tabitha, a lovely woman (with the most delightful …
My family and I had just returned from a turn around vacation, this past Sunday 5/22/22 upon returning home maybe about 30 minutes, the act of nature began! It hadn’t been raining long at all or hard, but a tree fell on a power line and …
Called to get internet set up at a one room office and was told it would be $500 per month. The exact same speed is $68 per month at my house. Nice to see EPB supporting small businesses by charging them 7 times more for no reason.
Double charged my card. This is the second time this has happened with them. No apology at all of course, just a very short CS experience with no empathy whatsoever or care or concern that they over drafted my account by quite a lot. I sent …
Freaking amazing customer service and truly dedicated employees. Their electric line dudes go over and above (literally! At 11:00 PM!!! Sorry, neighbors…) to help customers. This is the way utilities should work!!! And their internet service is awesome, too! ;^)
My router was damaged during a power outage and your rep, Manny, got my name on a list and I had internet within hours. Thank you very much!
I love my EPB power and internet service. I have a concern with their billing practices. I am all signed up for auto bill pay and have provided credit card info to pay my accounts automatically when they come due. I have a large …
S/O to Tasha. I was ready to leave EPB and switch providers today. Tasha went out of her way to call my apartment building and correct an error, and she did it very quick. Excellent customer service…. Just wanted to say thank you for your help!
I say 3 stars because it is the best internet and cable I’ve had, but even when the rep gives me incorrect information which makes my account last due I still have to pay the extra. It seems no matter what the issue is when it comes to billing and it’s on them, you either pay or it’s cut off.
Staff were incredibly helpful in setting up services. Marco was the guy who worked with me, and was patient and made everything easy to understand.
I am giving a new customer review for my sister in-law, she has autism and never has had anything on her credit or bills in her name. …
I had issues trying to order a move in service online so I called and spoke with Christian. He was able to get me in 10 days sooner than what was available online! The morning of the service change, Aaron Coolidge was my tech. He showed up …
THE ABSOLUTE WORST!!!!! Unfortunately, the government allows monopolies to exist. So you do not have an option for your electricity. However, you do have an option for your fiber network. They may be the fastest, but their customer service …