ZERO STARS. The most infuriating customer service experience with their call center. Their customer service is incompetent. If your goal is to get an ulcer from spending an infuriating three hours on the phone with them trying to get help …
Honestly I had a frustrating time with these guys,. Nothing positive happened to my credit score while I was working with them but I’m glad I’ve been able to get bankruptcy off my credit report sooner than I thought with the help of @creditmasonofficial on IG. Their approach is different and it works.
worst customer service ever..not professional at all..system is always down needs updates..you can’t check the result online..and when you call them you can’t understand the one who answered you in customer service!!
Very, very poor customer services. Spoke with the supervisor and everything and still poor communication. Gave them all the information I needed and it was still poor.
Just terrible service, Needed a minor correction by Euquifax made error, spent more than 3 hours on the Web and phone no luck, the reps put on hold and never pick the phone up again
There customer service is located in the Philippines . And if you have any complaints they shuffle you around to other co-workers over there till you write back to square one with no results .
Horrible customer service, even when you call they say you have to send your personal information and you never heard back from them from email, mail box and/or phone call they don’t fix your issue.
Shocking experience with your Sydney operations today. Atrocious systems (phone and website) and appalling staff who repeatedly hang up on you. Shocked at the poor service in this day and age!
I can’t wait to get my 8 dollar check from you guys. Thank you for wasting America’s time and thank you for not securing our most important data. You guys are such a stellar operation.
I give Equifax a big fat…F…They did a credit check on my son, YES my Son and my Husband have the same name, YES they live in the house…..but THEY DO NOT HAVE THE SAME SOCIAL SUCURITY NUMBER OR THE SAME BIRTHDATE!!!!!ARE THEIR …
If i could give no stars I would…. smh worst customer service ever! Eveyone u speak to is from.over seas somewhere! Ask ridiculous open ended question to “verify” u smh like my social, address, dob isnt enough wth!?
Absolutely hot garbage from the website to their customer service. Tremendous waste of time trying to sign up for their site and trying to navigate their customer service. Absolutely ridiculous that they are paid to waste our time.
I hve never in my life seen anyting as worst as equifax…..i hve contact thm numerous times in one week an got a difference answer every time an nobody speaks english
Hate it!
I sent them documents and they didn’t receive it!
I can not solve my problem with them more than 2 month!
I am tired of Grayson! He is not helpful at all!!!!!
I filed a dispute 70 days ago and file still not corrected! Told it was my fault because I didn’t word the letter correctly. My file mixed with someone else’s and the only thing they corrected was the address!! TOTALLY incompetent!!!!
MY Brother put the Dispute In one of the collection in his Credit report last year ,This year his Buying a house the bank told him to take the Dispute out or he will lose the house and they gave us 72 Hours ,We called Transunion they did it …
This place tells financial institutions my credit isn’t that great, but they let hackers view my information to possibly open accounts in my name. So I give them 1 star for being a lame duck
I don’t understand how people that can’t comprehend English are working there. I called them for 1 thing and they did something completely different than what I asked for. Why are you even dealing with people’s credit if you can’t get it right? Let Transunion & Experian handle it!!!
August 2019 tempo leasing LLC posted a false negative credit amount on my experience and Equifax credit file I contacted the better business Brill I found a claim against tempo leasing LLC I explained to the Better Business Bureau that …
Agents don’t seem to be knowledgable of the process. You’re on the phone with someone for 30+ minutes, just to be put on hold for someone else who may be able to assist you, only to be directed right back to the automated choices. Just awful
Contacting this agency is terrible they out source to the Philippines. Whenever transferred to Atlanta office no one picks up on hold for hours. Don’t live in the Philippines do not want to speak with anyone out of my country to solve a USA problem.
I log in and i get a blue screen. They about as dumb as a rock calling customer service .They don’t even know why I’m getting this message. smh🤔🤔😶😶😕😕😠😠😠 …
Equifax is a terrible company. They leak your social security number and other personal data and then have the audacity to have you waive your right to litigate when you check if your data was leaked.
I am speechless with all of the bad reviews so far I have not encountered a problem with equifax I live in Atlanta so both times I needed to remove fraud alerts from my report I simply went into the office rep asked my reason of visit I …
Worst customer service in the world,had mane name spelled wrong never New that I financed a new car faxed them all the necessary information and they still wouldn’t correct my credit score,they said it was my financed company not reporting …
They don’t deserve a star I called them 2 hours ago trying to get my free credit report because I’m getting harassing calls from people I don’t even know who they are due to Equifax leak several years ago now recently one of the calls said …
Terrible customer service, they shuffle you around and have no idea what their products even are or anything about their credit reporting information, took me all day to find out answers to questions about what exactly they do or offer, …
This was the absolute worst customer service I’ve ever experienced. I called three times in one day to try to get answers for information they were providing that did not make any sense, having to wait at least 20 mins per call. On the …
Locked my credit for no reason they made it were I can’t get a house, or apartment! I called they said it wasn’t locked but 3 different companies not related all said it is. My advice anyone with Any issues with them get a lawyer.
TLDR; Atrocious website and automated phone system (saw better in 1999). Security continues to be outdated months after major security breach. Management appears noncommittal to public persons’ needs. …
They completely lost my credit. Even showing them my paper work I still can’t get my credit report they have completely lost it and customer service is rude and terrible definitely never doing business with them at all will never trust them with my credit
Only one star because you can’t rate it as zero. Trying to lift the credit freeze on my account that I placed because they can’t keep information secure, but now they can’t seem to lift it. Website doesn’t work. Can’t contact them on the weekend. No help on the help line. Strange way to do business.
The 2 people that live in Atlanta and can walk into office should try calling in on 800 #s to the Philippines and see what the number of stars will be. I was told i have many delinquent accounts but i questioned everyone of them and the …
I have reported credit card fraud and they have made me jump through hoops and still have not corrected anything on my credit file. You get passed around to one department to another and end up with a person in another country.
Received a suspicious email about a pin change. Called number they argued with me for 10 minutes then asked me to mail them copy of my driver’s license and social security card. I’m appalled that Equifax or any company would do business this way.
Equifax makes the DMV look like the Four Seasons. I used to believe in the $15 /hour minimum wage until I had to try and work with Equifax. There is no monetary value for what the people there do. It is an exercise is cognitive dissonance, ignorance, and general stupidity.
This company should be put out of business by the federal government. What is the government doing for u on this matter. They froze my account by accident , because my dad froze his account thing it was me. Screwing my car insurance that …
They put a froud check on my sons credit and he doesn’t even have credit. They have given me the run around on getting it fix even after faxing all the info they require. Getting a lawyer to help because they are worthless.
Do not leave your credit card on file. If you mistakenly click a button they will charge you and will not refund you. They have have booby traps. Pages with one button that will charge you. The only way to get out is by closing the browser …
Someone reported age as two years older than I was. Was told to fax them identification and was guaranteed it would be fixed in 48 hours or less. Guess what? It wasn’t. Faxed 3 more times and still no one can help us because their computers …
literally some of the worst people that I have ever talked to. I genuinely hope someone visits this building with malicious intent because it would be funny. …
Called to have an incorrect address removed from my credit report. Got a number in the Phillipines, they asked my personal info THEN said they required names of my credit card companies AND the limits on those accounts. After argueing …
Can’t even get my credit report. I have 13 years of credit history. They ask you to fax documents in, but who knows if they receive them and when they will process them. Practical fraud.
I called for 5 days and the operation is down or the agents can not help and there is no supervisor present. You can’t understand the agents and they don’t have a clue how to help you. I just wanted to lift my freeze. I tried it online and it tells me I have to call. How do they stay in business.
This is one of the worst company with disaster support. I wanted to unfreeze with code and now I had to sign up the account and then when I click unfreeze it shows error on page. I’ve called and asked 20 questions and now i’m waiting for 2 hours to be connected with an agent.
I just tried to get a credit freeze and Equifax site is down. Experian was the easiest. With TransUnion I was force to sign an online agreement that I disagreed with so they are getting a registered letter instead. Place a permanent …
Thank you Equifax for making sure that me is me I had to call 4 times and do research on my pass credit … All is for security reason that’s all (IF YOU CALL JUST REMEMBER ALL IS TO HELP YOU) so have all credit info…and Good luck!!!
Scammers! I pulled my credit report online for free. The website said the information would only be accessible for 30 mins unless you create an account, which will be available for 30 days. After creating an account it took me away from my …
your idenity is on the dark web thanks to Equifax..
The personal information of 143 million people was accessed by hackers in an attack on Equifax, one of the largest data breaches in U.S. history. If you’re one …
No stars should honestly be an option. I have been on the phone for 3 hours with Equifax on hold waiting for a “Supervisor.” Attached is a screenshot of the call. I was calling in regards to a dispute that I was unable to submit online due …
Horrible, unbelievably poor customer service, unjust practices, place holds on soc. numbers with no reason or justification, made it impossible to move into a new apartment because they wouldn’t let us open an account with the electric …
My Telephone was the worse I have experienced. I was passed to three different people who all wanted to know personal information about me and none of them could help me but only one asked permission to access my account. All three told me …
Paid for a credit report on a Saturday that I needed for a rental application. Was told there was a technical issue and the report was unable to be provided. Told to call back on Monday to speak to a different department. Requested a refund …
After I go through their security process to verify I’m who I say I am, the online response is that they cannot deliver my credit report online (like TransUnion and Experion can), and I need to print a form, complete it, and mail the form …
Their customer service is disgusting, totally unprofessional! Our US based Supervisors never want to get on the phone, shame on them. Between an agent and a Supervisor they use a 3rd person that take escalated calls and they “claim” …
Equifax is a fraudulent company. I started a dispute for an erroneous account reported by Navient. They are reporting accounts that does not belong to me. I provided Equifax with the letter from Navient stating the only accounts Mrs. Pugh …
Actually .. this is because google maps won’t allow a ZERO rating (or negative ratings).
Equifax is one of 3 faces of how to harm consumers. The fact is .. there are …
They failed to provide a free annual credit report as they are required to by law. The refused to provide it online, and wanted me to mail them a form instead. Then they refused to mail me a report as well. Their excuse was that they could …
Oh where to begin…. 1st, they decide to freeze my credit for some reason, and without my knowledge. 2nd, when i call to dispute said credit freeze, I am met with “customer service” reps who can barely speak English…. i would presume …
Why is the Government not doing something about this, with all the complaints that is being submitted, this company is running people’s livelihood and destroying people’s hopes, how do you include someone’s mortgage under someone’s name and …
This credit bureau is the worst, they still outsource American jobs, they do not have any solutions for my issue. They make me answer all these detailed questions, which I answered correctly, but one answer which was when was the last time …
Report credit NR when I sent supporting documents they did change it. 30 dispute they say things removed and it be still on your credit. Then you have to start another dispute. Still disputing the same problem 6 months later. They will drop your scores. The federal Government need to look into Equifax unfair credit reporting
Was on the phone with customer disservice today. Advised the agent about money Equifax stole from me. He placed me on hold then hung up. I will be going back to the Headquarters this week. This company is garbage.
My wife and I are trying to buy a home. Following the EQUIFAX data breach, we froze our credit reports with this agency and were given a PIN. Tried to unfreeze my wife’s credit today so that we could get pre-approval on a mortgage needed …
Equifax is the only organization that repeatedly has incorrect information on my credit report. The online dispute system has never worked. When I sold my home they deleted the wrong mortgage – when I tried to rectify and 3 online …
Equifax is using customer service centers in the Philippines. They very dishonestly ban their Philippino employees from disclosing this. My identity was stolen from one of these customer service centers. The employee provided my information …
Equifax can not be trusted with your information they lie and say they did the investigation and it not true. I have information that is wrong and they lie and say they did a investigation. I did a dispute in one day and turn around and …
Absolutely terrible company! No one is local that I can talk to, and I tried to call the headquarters office in Atlanta Georgia and the number rings twice and then goes silent. I can’t get to anyone because I am a victim of identity theft …
I just cancelled my Equifax ID Patrol product. Back in April, I noticed that an older version of the product was not allowing me to lock and unlock my credit history. I contacted the customer service group, (customer dis-service) team …
If I could give them zero stars, I would.. I have two accounts on my credit that were opened by someone else. I have sent them my flight information showing that I was at the airport when one of them was created.. They still continue to say …
I’ve called Equifax countless times over the past month in regards to an account that I’m disputing. This has been the most stressful and frustrating experience. For one you are automatically sent to a call center in the Philippines which …
This is the worst company I have ever dealt with. The.Worst. Im trying to get items removed off my credit report that shouldn’t be there, I can’t get credit because of them, and apparently I will never be able to get credit because Equifax …
Worst company to deal with in the history of customer service. I was given a pin number to use over the phone. Now I call back to use the pin number and they say I have to MAIL all my personal information. Really??? You want me to put all …
I was on the phone for an hour trying to cancel my account. Apparently when I ordered, my account was mixed with my wife. I could verify every detail that is more than enough to confirm my (and wife) identity. Nonetheless, I am required …
Equifax holds the individuals credit life functions in the balance of fraud, profit, ability to obtain a decent and fair loan rate and terms. Yet they still operate by fax machine or snail mail. They offer a feedback survey that does …
Worst customer service both my husband and I have ever experienced.
I tried to check the status of my dispute online and filled out all of the required information, which then led me to a screen saying that I need to provide …
I called to clear up an issue that had been brought to my attention and they asked me questions that unless I had my report in front of me I couldn’t answer, then was told to send in the same information I gave over the phone minus the …
I’ve been trying to rectify an error on my credit history for over three months, repeatedly sending in by mail and fax, copies of my identification, personal explanation, and accompanying letter from the company that’s on my report, stating …
This credit reporting company needs to be shut down. They are a bunch of liars and crooks. I think its about time to get a good lawyer and take this ripoff credit reporters to court. You will pay Equifax
They want you to send a copy of your social security card and other sensitive information through snail mail or fax. What, so I can wait a month for them to reply with, “We couldn’t read the photocopy, please try again.” If they can’t verify who I am, then they have ZERO right to report our creditworthiness.
They would not unfreeze my credit even with my pin number. Of course, the call center was overseas. Now Duke Energy will not turn on my power at a home I was most qualified to buy. Big companies like this need to be broken up as they do not serve the consumer well.
Absolutely horrible company to deal with. All 3 other credit agencies lifting my security freeze takes 1 minute as I can just do it online. Equifax always takes me about 45 mins. – Why? For one, their online portal to lift the freeze, …
This company is the worst. They refuse to give you a free copy of your credit report. Even though we are entitled to it. The company states they are located in Atlanta, Georgia, but your call ends up in the Philippines. And of course they …
As if their security hack and confidentiality leak wasn’t enough, they just can’t seem to solve their own problems and blame it on the consumer. I have a mixed file because I moved to Spanish Fork and there is another Ryan Johnson who has a …
Equifax is a credit bureau and as such, gathers HUGE amounts of very private information on individuals and stores said information. They were so careless, as to allow a hacker to breach their systems and harvest the information of 147 …
First off who still uses a FAX machine these days, especially with the technology available today? I have fax documents 3 times and they claim they have not been received even though I have the Fax confirmation numbers. To make matter …
Equifax continues to report an collection account that is a result of fraud. If they had accurately investigated my dispute claim then the account would have been removed after the first dispute I initiated. Equifax validates the collection …
My goodness. I had to freeze due to their negligence. I wanted to setup a financing option with a company and needed to unfreeze. I call -which took enough effort to get in touch with a human- then when i go to verify my address apparently …
worst customer service in the world I would say America but the customer service reps are (NOT)American and (NOT)located in America this company allows workers they employ from India that they pay dirt to handle our private information like …
Simply put – UNBELIEVABLY HORRIBLE in every aspect!!!! They hold your credit capabilities hostage (unless you’re a hacker I guess). When you attempt to follow their pathetic support processes (which is a form of torture in itself), it …
Equifax refused to remove inquires even after I sent them documentation that they were unauthorized. They only response in “It is factual”.
Horrible experience.
After two yeas of complaints to the BBB regarding the inability to get my credit report as law requires I still have problems almost as though retaliation for my persistence to make customer service work. I finally receive a copy after I …
I have been dealing with this nightmare for a week now. I cancelled the services last year, as I no longer needed them. The computer system on their end automatically started billing me again in June. …
I found incorrect information on my credit report and wanted to contact the company in order to notify them of the correct information. I needed to make a new account. Check. Then followed the prompts on their website to document the …
The absolute WORST company I have EVER dealt with. My credit information was somehow mixed up with another individual. TransUnion and Experian were professional and efficient at solving the issue. A YEAR AND A HALF later and I am still …
This is one of the most absolute worst companies and it’s unfortunate you must go through them to get approved for anything.
I have filed a complaint with the Consumer Financial Protection Bureau and …
Terrible company. Terrible service. Website is designed to be difficult and maximize wasting your time. Fraudulent claim was removed immeadiatly by two other credit bureaus but no, not Equifax.
This place is the gutter. There is absolutely no way they allow you to followup with any type of problem you have with your credit report. I asked for a manager and was told he/she was not there. I asked to be copied on the email that was …
Zero stars if I could. Definitely the worst customer service I have experienced in my entire life! I am so disappointed with the irresponsibility and disrespect provided by this company to the general public. I have called and emailed on …
ZERO STARS!!!!!! I wish I could go that low. I have been dealing with the repercussions of their 2017 data breach (which I had no lines of credit at the time) where my account has a perpetual freeze for absolutely no reason. I have sent all …
(Translated by Google) A disgusting service, I definitely do not recommend it..
(Original) …
ZERO STARS. The most infuriating customer service experience with their call center. Their customer service is incompetent. If your goal is to get an ulcer from spending an infuriating three hours on the phone with them trying to get help …
Horrifically inaccurate reports. Totally inept. Definitely running a scam here!
Honestly I had a frustrating time with these guys,. Nothing positive happened to my credit score while I was working with them but I’m glad I’ve been able to get bankruptcy off my credit report sooner than I thought with the help of @creditmasonofficial on IG. Their approach is different and it works.
Horrible service
Great place.
Great stop!
Prompt service
Criminals
Awful costumer service
Helpful staff!
Idiots
Lousy worst place in the world
BLOW THIS PLACE OF THE MAP RAMBO STYLE
This business is sucky and bad with business.
They never answer the phones
Just more crooked garbage
LOL!
Not good
Sucks don’t offer services that it should
Satisfied with my results and assistance
Love the information that they’re put on this web site 👌🏿😩👺 …
alas, it’s not possible to give zero stars.
Worst customer service, they wont help you on anything.
I send my information to update my information they send it back
on hold forever and transferred all over the company. finally to be told ummmm I don’t know.
I would give 0 stars for losing my data.
Had to travel from TX to Atlanta to get a few issues resolved
worst customer service ever..not professional at all..system is always down needs updates..you can’t check the result online..and when you call them you can’t understand the one who answered you in customer service!!
Very, very poor customer services. Spoke with the supervisor and everything and still poor communication. Gave them all the information I needed and it was still poor.
have you heard of the data breach? great job equifax
Walk in is a very easy process. 5 minutes top and your out.
Ironic that Equifax Customer Service reps are in a foreign country and can barely speak English.
No one answered at all u have a answering machine u never get a live agent 😡 …
143 million record hacked? Why do we even need credit agencies in the first place???
Just terrible service, Needed a minor correction by Euquifax made error, spent more than 3 hours on the Web and phone no luck, the reps put on hold and never pick the phone up again
They have a lock on my credit and i never told them to place one on it.
i must agree they are the worst, the people that work there try hard, but are not up to the task. they hold old information that is so untrue.
This was quick and easy can a man give me more information and they gave me my credit score and credit history pages and pages of it
Your company have no respect for consumers, or there credit horrible service these people is unbelievable
They suck and dont care about customers info and let it get stolen because they did not update thier software. F you!
I was able to get everything done over the phone. Thanks for being easy to work with.
There customer service is located in the Philippines . And if you have any complaints they shuffle you around to other co-workers over there till you write back to square one with no results .
Horrible customer service, even when you call they say you have to send your personal information and you never heard back from them from email, mail box and/or phone call they don’t fix your issue.
Never posted a notice of being closed. When I got there security was unprofessional and rude!
They won’t help with nothing I have been getting a run around for over a year
Shocking experience with your Sydney operations today. Atrocious systems (phone and website) and appalling staff who repeatedly hang up on you. Shocked at the poor service in this day and age!
worst customer service in America. Maybe if you could talk to someone in America, it would be a good start. TERRIBLE SERVICE
I can’t wait to get my 8 dollar check from you guys. Thank you for wasting America’s time and thank you for not securing our most important data. You guys are such a stellar operation.
I give Equifax a big fat…F…They did a credit check on my son, YES my Son and my Husband have the same name, YES they live in the house…..but THEY DO NOT HAVE THE SAME SOCIAL SUCURITY NUMBER OR THE SAME BIRTHDATE!!!!!ARE THEIR …
the worst and poorest service known in my life. and with information as delicate as our credit and identity. this agency is useless.
If i could give no stars I would…. smh worst customer service ever! Eveyone u speak to is from.over seas somewhere! Ask ridiculous open ended question to “verify” u smh like my social, address, dob isnt enough wth!?
Absolutely hot garbage from the website to their customer service. Tremendous waste of time trying to sign up for their site and trying to navigate their customer service. Absolutely ridiculous that they are paid to waste our time.
I hve never in my life seen anyting as worst as equifax…..i hve contact thm numerous times in one week an got a difference answer every time an nobody speaks english
Our nation need to do better. Our credit system is a failure and these credit bureaus are just horrible.
Hate it!
I sent them documents and they didn’t receive it!
I can not solve my problem with them more than 2 month!
I am tired of Grayson! He is not helpful at all!!!!!
Finacial scam artists. That use tactics to hold back society and only protect the 1%. THIS INDUSTRY NEEDS TO END.
I filed a dispute 70 days ago and file still not corrected! Told it was my fault because I didn’t word the letter correctly. My file mixed with someone else’s and the only thing they corrected was the address!! TOTALLY incompetent!!!!
MY Brother put the Dispute In one of the collection in his Credit report last year ,This year his Buying a house the bank told him to take the Dispute out or he will lose the house and they gave us 72 Hours ,We called Transunion they did it …
My best friend also works for Equifax prossess in India and he told me Equifax is the best credit agency in the world.
This place tells financial institutions my credit isn’t that great, but they let hackers view my information to possibly open accounts in my name. So I give them 1 star for being a lame duck
I don’t understand how people that can’t comprehend English are working there. I called them for 1 thing and they did something completely different than what I asked for. Why are you even dealing with people’s credit if you can’t get it right? Let Transunion & Experian handle it!!!
August 2019 tempo leasing LLC posted a false negative credit amount on my experience and Equifax credit file I contacted the better business Brill I found a claim against tempo leasing LLC I explained to the Better Business Bureau that …
Agents don’t seem to be knowledgable of the process. You’re on the phone with someone for 30+ minutes, just to be put on hold for someone else who may be able to assist you, only to be directed right back to the automated choices. Just awful
Contacting this agency is terrible they out source to the Philippines. Whenever transferred to Atlanta office no one picks up on hold for hours. Don’t live in the Philippines do not want to speak with anyone out of my country to solve a USA problem.
I log in and i get a blue screen. They about as dumb as a rock calling customer service .They don’t even know why I’m getting this message. smh🤔🤔😶😶😕😕😠😠😠 …
Equifax is a terrible company. They leak your social security number and other personal data and then have the audacity to have you waive your right to litigate when you check if your data was leaked.
I am speechless with all of the bad reviews so far I have not encountered a problem with equifax I live in Atlanta so both times I needed to remove fraud alerts from my report I simply went into the office rep asked my reason of visit I …
Worst customer service in the world,had mane name spelled wrong never New that I financed a new car faxed them all the necessary information and they still wouldn’t correct my credit score,they said it was my financed company not reporting …
They don’t deserve a star I called them 2 hours ago trying to get my free credit report because I’m getting harassing calls from people I don’t even know who they are due to Equifax leak several years ago now recently one of the calls said …
Terrible customer service, they shuffle you around and have no idea what their products even are or anything about their credit reporting information, took me all day to find out answers to questions about what exactly they do or offer, …
This was the absolute worst customer service I’ve ever experienced. I called three times in one day to try to get answers for information they were providing that did not make any sense, having to wait at least 20 mins per call. On the …
Locked my credit for no reason they made it were I can’t get a house, or apartment! I called they said it wasn’t locked but 3 different companies not related all said it is. My advice anyone with Any issues with them get a lawyer.
TLDR; Atrocious website and automated phone system (saw better in 1999). Security continues to be outdated months after major security breach. Management appears noncommittal to public persons’ needs. …
They completely lost my credit. Even showing them my paper work I still can’t get my credit report they have completely lost it and customer service is rude and terrible definitely never doing business with them at all will never trust them with my credit
Only one star because you can’t rate it as zero. Trying to lift the credit freeze on my account that I placed because they can’t keep information secure, but now they can’t seem to lift it. Website doesn’t work. Can’t contact them on the weekend. No help on the help line. Strange way to do business.
The 2 people that live in Atlanta and can walk into office should try calling in on 800 #s to the Philippines and see what the number of stars will be. I was told i have many delinquent accounts but i questioned everyone of them and the …
I have reported credit card fraud and they have made me jump through hoops and still have not corrected anything on my credit file. You get passed around to one department to another and end up with a person in another country.
Received a suspicious email about a pin change. Called number they argued with me for 10 minutes then asked me to mail them copy of my driver’s license and social security card. I’m appalled that Equifax or any company would do business this way.
Equifax makes the DMV look like the Four Seasons. I used to believe in the $15 /hour minimum wage until I had to try and work with Equifax. There is no monetary value for what the people there do. It is an exercise is cognitive dissonance, ignorance, and general stupidity.
This company should be put out of business by the federal government. What is the government doing for u on this matter. They froze my account by accident , because my dad froze his account thing it was me. Screwing my car insurance that …
They put a froud check on my sons credit and he doesn’t even have credit. They have given me the run around on getting it fix even after faxing all the info they require. Getting a lawyer to help because they are worthless.
Do not leave your credit card on file. If you mistakenly click a button they will charge you and will not refund you. They have have booby traps. Pages with one button that will charge you. The only way to get out is by closing the browser …
Someone reported age as two years older than I was. Was told to fax them identification and was guaranteed it would be fixed in 48 hours or less. Guess what? It wasn’t. Faxed 3 more times and still no one can help us because their computers …
literally some of the worst people that I have ever talked to. I genuinely hope someone visits this building with malicious intent because it would be funny. …
Called to have an incorrect address removed from my credit report. Got a number in the Phillipines, they asked my personal info THEN said they required names of my credit card companies AND the limits on those accounts. After argueing …
Can’t even get my credit report. I have 13 years of credit history. They ask you to fax documents in, but who knows if they receive them and when they will process them. Practical fraud.
I called for 5 days and the operation is down or the agents can not help and there is no supervisor present. You can’t understand the agents and they don’t have a clue how to help you. I just wanted to lift my freeze. I tried it online and it tells me I have to call. How do they stay in business.
This is one of the worst company with disaster support. I wanted to unfreeze with code and now I had to sign up the account and then when I click unfreeze it shows error on page. I’ve called and asked 20 questions and now i’m waiting for 2 hours to be connected with an agent.
I just tried to get a credit freeze and Equifax site is down. Experian was the easiest. With TransUnion I was force to sign an online agreement that I disagreed with so they are getting a registered letter instead. Place a permanent …
Thank you Equifax for making sure that me is me I had to call 4 times and do research on my pass credit … All is for security reason that’s all (IF YOU CALL JUST REMEMBER ALL IS TO HELP YOU) so have all credit info…and Good luck!!!
Scammers! I pulled my credit report online for free. The website said the information would only be accessible for 30 mins unless you create an account, which will be available for 30 days. After creating an account it took me away from my …
your idenity is on the dark web thanks to Equifax..
The personal information of 143 million people was accessed by hackers in an attack on Equifax, one of the largest data breaches in U.S. history. If you’re one …
No stars should honestly be an option. I have been on the phone for 3 hours with Equifax on hold waiting for a “Supervisor.” Attached is a screenshot of the call. I was calling in regards to a dispute that I was unable to submit online due …
Horrible, unbelievably poor customer service, unjust practices, place holds on soc. numbers with no reason or justification, made it impossible to move into a new apartment because they wouldn’t let us open an account with the electric …
My Telephone was the worse I have experienced. I was passed to three different people who all wanted to know personal information about me and none of them could help me but only one asked permission to access my account. All three told me …
Paid for a credit report on a Saturday that I needed for a rental application. Was told there was a technical issue and the report was unable to be provided. Told to call back on Monday to speak to a different department. Requested a refund …
After I go through their security process to verify I’m who I say I am, the online response is that they cannot deliver my credit report online (like TransUnion and Experion can), and I need to print a form, complete it, and mail the form …
Their customer service is disgusting, totally unprofessional! Our US based Supervisors never want to get on the phone, shame on them. Between an agent and a Supervisor they use a 3rd person that take escalated calls and they “claim” …
Equifax is a fraudulent company. I started a dispute for an erroneous account reported by Navient. They are reporting accounts that does not belong to me. I provided Equifax with the letter from Navient stating the only accounts Mrs. Pugh …
Actually .. this is because google maps won’t allow a ZERO rating (or negative ratings).
Equifax is one of 3 faces of how to harm consumers. The fact is .. there are …
They failed to provide a free annual credit report as they are required to by law. The refused to provide it online, and wanted me to mail them a form instead. Then they refused to mail me a report as well. Their excuse was that they could …
Oh where to begin…. 1st, they decide to freeze my credit for some reason, and without my knowledge. 2nd, when i call to dispute said credit freeze, I am met with “customer service” reps who can barely speak English…. i would presume …
Why is the Government not doing something about this, with all the complaints that is being submitted, this company is running people’s livelihood and destroying people’s hopes, how do you include someone’s mortgage under someone’s name and …
This credit bureau is the worst, they still outsource American jobs, they do not have any solutions for my issue. They make me answer all these detailed questions, which I answered correctly, but one answer which was when was the last time …
Report credit NR when I sent supporting documents they did change it. 30 dispute they say things removed and it be still on your credit. Then you have to start another dispute. Still disputing the same problem 6 months later. They will drop your scores. The federal Government need to look into Equifax unfair credit reporting
Was on the phone with customer disservice today. Advised the agent about money Equifax stole from me. He placed me on hold then hung up. I will be going back to the Headquarters this week. This company is garbage.
My wife and I are trying to buy a home. Following the EQUIFAX data breach, we froze our credit reports with this agency and were given a PIN. Tried to unfreeze my wife’s credit today so that we could get pre-approval on a mortgage needed …
Equifax is the only organization that repeatedly has incorrect information on my credit report. The online dispute system has never worked. When I sold my home they deleted the wrong mortgage – when I tried to rectify and 3 online …
Equifax is using customer service centers in the Philippines. They very dishonestly ban their Philippino employees from disclosing this. My identity was stolen from one of these customer service centers. The employee provided my information …
Equifax can not be trusted with your information they lie and say they did the investigation and it not true. I have information that is wrong and they lie and say they did a investigation. I did a dispute in one day and turn around and …
Absolutely terrible company! No one is local that I can talk to, and I tried to call the headquarters office in Atlanta Georgia and the number rings twice and then goes silent. I can’t get to anyone because I am a victim of identity theft …
I just cancelled my Equifax ID Patrol product. Back in April, I noticed that an older version of the product was not allowing me to lock and unlock my credit history. I contacted the customer service group, (customer dis-service) team …
If I could give them zero stars, I would.. I have two accounts on my credit that were opened by someone else. I have sent them my flight information showing that I was at the airport when one of them was created.. They still continue to say …
I’ve called Equifax countless times over the past month in regards to an account that I’m disputing. This has been the most stressful and frustrating experience. For one you are automatically sent to a call center in the Philippines which …
This is the worst company I have ever dealt with. The.Worst. Im trying to get items removed off my credit report that shouldn’t be there, I can’t get credit because of them, and apparently I will never be able to get credit because Equifax …
Worst company to deal with in the history of customer service. I was given a pin number to use over the phone. Now I call back to use the pin number and they say I have to MAIL all my personal information. Really??? You want me to put all …
I was on the phone for an hour trying to cancel my account. Apparently when I ordered, my account was mixed with my wife. I could verify every detail that is more than enough to confirm my (and wife) identity. Nonetheless, I am required …
Equifax holds the individuals credit life functions in the balance of fraud, profit, ability to obtain a decent and fair loan rate and terms. Yet they still operate by fax machine or snail mail. They offer a feedback survey that does …
Worst customer service both my husband and I have ever experienced.
I tried to check the status of my dispute online and filled out all of the required information, which then led me to a screen saying that I need to provide …
I called to clear up an issue that had been brought to my attention and they asked me questions that unless I had my report in front of me I couldn’t answer, then was told to send in the same information I gave over the phone minus the …
I’ve been trying to rectify an error on my credit history for over three months, repeatedly sending in by mail and fax, copies of my identification, personal explanation, and accompanying letter from the company that’s on my report, stating …
This credit reporting company needs to be shut down. They are a bunch of liars and crooks. I think its about time to get a good lawyer and take this ripoff credit reporters to court. You will pay Equifax
They want you to send a copy of your social security card and other sensitive information through snail mail or fax. What, so I can wait a month for them to reply with, “We couldn’t read the photocopy, please try again.” If they can’t verify who I am, then they have ZERO right to report our creditworthiness.
They would not unfreeze my credit even with my pin number. Of course, the call center was overseas. Now Duke Energy will not turn on my power at a home I was most qualified to buy. Big companies like this need to be broken up as they do not serve the consumer well.
Absolutely horrible company to deal with. All 3 other credit agencies lifting my security freeze takes 1 minute as I can just do it online. Equifax always takes me about 45 mins. – Why? For one, their online portal to lift the freeze, …
This company is the worst. They refuse to give you a free copy of your credit report. Even though we are entitled to it. The company states they are located in Atlanta, Georgia, but your call ends up in the Philippines. And of course they …
As if their security hack and confidentiality leak wasn’t enough, they just can’t seem to solve their own problems and blame it on the consumer. I have a mixed file because I moved to Spanish Fork and there is another Ryan Johnson who has a …
Equifax is a credit bureau and as such, gathers HUGE amounts of very private information on individuals and stores said information. They were so careless, as to allow a hacker to breach their systems and harvest the information of 147 …
First off who still uses a FAX machine these days, especially with the technology available today? I have fax documents 3 times and they claim they have not been received even though I have the Fax confirmation numbers. To make matter …
Equifax continues to report an collection account that is a result of fraud. If they had accurately investigated my dispute claim then the account would have been removed after the first dispute I initiated. Equifax validates the collection …
My goodness. I had to freeze due to their negligence. I wanted to setup a financing option with a company and needed to unfreeze. I call -which took enough effort to get in touch with a human- then when i go to verify my address apparently …
worst customer service in the world I would say America but the customer service reps are (NOT)American and (NOT)located in America this company allows workers they employ from India that they pay dirt to handle our private information like …
Simply put – UNBELIEVABLY HORRIBLE in every aspect!!!! They hold your credit capabilities hostage (unless you’re a hacker I guess). When you attempt to follow their pathetic support processes (which is a form of torture in itself), it …
Pathetic credit bureau. Phone reps and consumer reps are extremely lame and useless.
Equifax refused to remove inquires even after I sent them documentation that they were unauthorized. They only response in “It is factual”.
Horrible experience.
After two yeas of complaints to the BBB regarding the inability to get my credit report as law requires I still have problems almost as though retaliation for my persistence to make customer service work. I finally receive a copy after I …
I have been dealing with this nightmare for a week now. I cancelled the services last year, as I no longer needed them. The computer system on their end automatically started billing me again in June. …
I found incorrect information on my credit report and wanted to contact the company in order to notify them of the correct information. I needed to make a new account. Check. Then followed the prompts on their website to document the …
The absolute WORST company I have EVER dealt with. My credit information was somehow mixed up with another individual. TransUnion and Experian were professional and efficient at solving the issue. A YEAR AND A HALF later and I am still …
This is one of the most absolute worst companies and it’s unfortunate you must go through them to get approved for anything.
I have filed a complaint with the Consumer Financial Protection Bureau and …
Terrible company. Terrible service. Website is designed to be difficult and maximize wasting your time. Fraudulent claim was removed immeadiatly by two other credit bureaus but no, not Equifax.
This place is the gutter. There is absolutely no way they allow you to followup with any type of problem you have with your credit report. I asked for a manager and was told he/she was not there. I asked to be copied on the email that was …
Zero stars if I could. Definitely the worst customer service I have experienced in my entire life! I am so disappointed with the irresponsibility and disrespect provided by this company to the general public. I have called and emailed on …
ZERO STARS!!!!!! I wish I could go that low. I have been dealing with the repercussions of their 2017 data breach (which I had no lines of credit at the time) where my account has a perpetual freeze for absolutely no reason. I have sent all …