Equitable Life & Casualty Insurance Company

SILAC Insurance Company

You want the confidence that the insurance company you choose has the financial strength to fulfill its obligations to you now and in the future. … See more

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Equitable Life & Casualty Insurance Company Reviews ( 37 )

  1. Horrible experience with getting a death benefit. Things went wrong from the first phone call. Repeatedly advised wrong. Months trying to get it settled.

  2. This company is absolutely horrible to deal with, there is no communication what so ever!!! They have 1 fax machine that breaks down with no other way to send documents. Every time you call you never get the same answer twice. I am a …

  3. My dad has there long term health insurance and at the age of 94 they won’t pay. He is nearly blind and unable to live on his own but they say he is to independent for them to pay. Do not but from them.

  4. First of all, Silac has divisions scattered around the country (UT, NC, etc.) and each one specializes in one thing so expect to get handed off multiple times. Second, I bought an annuity from them and they had no problem taking the money …

  5. DO NOT BUY A POLICY FROM THEM, absolutely the worst experience ever. On top of having two loved ones pass away, more hoops to jump through than can be described in a review, I am going on 6 months trying to process claims not to mention …

  6. i bought long term care insurance with this company many years ago . They have constantly raised the cost , I am now almost 82 years old life expectancy dim . the premium is $438. monthly. feels like a major rip off to me , but if i cancel it , I loose everything I paid over the years.

  7. I cannot imagine a company being worse at customer service. My grandmother passed away and I have now been on the phone for well over three and a half hours on hold for this and for that and am still on hold. We need to get her life insurance claim in so she can be buried. Absolutely horrendous service.

  8. Rate of return on MYA and MYGA is 12% less than market return. This company makes billions and only shares 1% with the policy holders. Don’t give your money to them, just hire a good personal finance manager and let them get you market rate. You’ll make 10x more than any of the policies this company offers.

  9. I have been waiting a month for a withdrawal from my annuity! I have been lied to multiple times and one time I was told the withdrawal request was denied! How can you deny me a withdrawal of my own money! STAY AWAY FROM THIS COMPANY THEY ARE AWFUL

  10. SILAC customer service is terrible. They sent me the wrong form, took weeks to send the correct one. Asked me to fax and email it back promising a reply in 48 hours, almost a week later, silence, never acknowledged receipt. Meanwhile they are making money by holding onto the funds they owe me. Avoid this company at all costs.

  11. My mother has been gone for 3 yrs these people are horrible. I never knew about the policy they found me. So they need a witness signature. A witness to what you have the death certificate.. I should have left it alone. And the people who work for you are horrible. Do not get life insurance from them.

  12. I would give SILAC a 0 if I could. They deserve an industry award for the poorest communication and for delaying payment of benefits the longest—while causing significant suffering among frail elders. They told us 50 days to process the …

  13. If I could give SILAC zero stars, I would. I feel terrible for the staff that answer calls of stressed and desperate family members. All they are able to do is state that “your case is being reviewed by upper management” who are non …

  14. This company could benefit from more up to date and advanced softwares, a better fluid training program, and hiring more competent candidates for customer facing positions. Did not feel set up for success and the training and resources were …

  15. If I could give them a zero, I would! Absolutely THE worst customer service ever! I was trying to help my Mom cancel her policy because it had gotten so expensive ($3,500 for 6 months) and the coverage is minimal with no cash value. …

  16. My father passed away June 2021. It is now March 2022 and we have not received the death benefit. Although Silac has all the paperwork since August 9, 2021 we have only gotten the run around. I have spent over 40 hours on hold and our …

  17. I recently worked with Jessica Wardle, Ali Bolger, and Tristen Gaertner for their holiday party. They were all very lovely to work with! I truly appreciate the partnership! Thank you!

  18. My father has paid on this policy for long term health care since 1995. Went to assisted living in August. They do not follow up at all and everytime i think I have the forms submitted, they add something else. You can’t talk to anyone that knows what’s going on. So frustrating!

  19. My 98 year old father paid a large sum of money more than 20 years ago for a long term health plan…. now when its time to draw on that funding, the delays and hurdles SILAC is throwing in the way, makes us wonder if we will ever see a …

  20. my wife purchased a long term care policy a few years ago. She went into long term care in January of this year. We filed a claim and every time we sent in the requested information, they wanted some other information, or the same …

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