LeasingDesk Insurance Services (“LeasingDesk”) is a licensed insurance agency operated by Multifamily Internet Ventures, LLC, a subsidiary of … See more
Awful service. I’ve now been on hold for 2 hours and still yet to speak to a human. Every thirty minutes it resets itself. I will be taking my business elsewhere and I will never refer this company to anybody else.
I have been trying to call and email customer service. Left on hold and continually told expected wait is 20 minutes from this point. Submitted email question and the system responds with “We will get back to you within one business day”. No email response in over a week.
I just moved in to USA and eRental was strongly recommended by my friends .After my experience with this agency , i would recommend the same to my friends .
Great experience, super easy and helpful on all questions. Made sure everything was addressed and got confirmation # right away. Thanks eRenterPlan and Naeem. (highly recommended)
Claim department it is very bad. They request to many letter out of point. Bad communication. No return my call I left more them 10 voicemail. They don’t answer my emails.
The process was fast and easy and very affordable. I will recommend to family and friends. Thanks for the great experience and for providing the coverage I need!
Pretty easy and convenient for guys who are renting an apartment. It only takes me several minutes to finish the process online. I love this efficient process.
I have been on hold for over 45 minutes in an effort to try to cancel a policy I requested be canceled in June 2015. Would appreciate prompt assistance with this issue…
It was amazingly easy to get a quote (different plans were provided and/or suggested) on the website, and eventually buy the plan that was best suited for me. A really stress-free procedure!
I was amazed at how simple it was to get my claim processed. I got my check 10 days later. It sure helped make an awful situation easier to put behind me!
So happy with how quick and easy it was to process my insurance! Just a five minute phone call and my insurance was faxed to my property manager and myself.
They never respond to emails. All reviews on their website are fake (all are 5 stars). If you rate lower than that your review will never be displayed. Too bad you cannot rate with 0 stars.
Very explicit; not complex; fast; efficient. Very well done. I don’t have enough data to be able to judge how competitive is the cost. If it’s good I’d give 5 stars instead of 4 🙂
HORRIBLE! I have to cancel the plan with them I have called about 20 times and not once have they picked up the phone. I am moving to a different place and I do not need them any more but I cant freaking cancel because they don’t answer their damn phones.
Recently moved into an apartment in Atlanta, Ga. Very easy to use, completely online and I was able to transmit paperwork completely via the internet. Very inexpensive as well.
This place is a scam and a fraud. They double charged my account and I have contacted them several times about it and after two weeks of trying they refuse to contact me back to resolve this. Find a better place to get your insurance.
It is really a great support. The day when I called after me getting set in new house and called to the support, i got great assistance in switching to new apartment based erenterplan.
When ever I call customer care it will take at least 40 min call waiting. I found cheaper premium for the same coverage’s with other insurances so shifted.
Extremely Long Holds When You Call In For Assistance. TERRIBLE CUSTOMER SERVICE IS WHAT YOU WILL GET AFTER HOLDING FOR 20MINUTES! ON SATURDAYS THERE IS ONLY ONE PERSON ANSWERING THE PHONE FOR NEW SIGNERS. AND HE WAS THE WORST!! VERY RUDE AND PROVIDED A THREAT!
Very helpful and patient. Every time I have worked with eRenterPlan I have spoken with someone who spoke clear English which was very helpful. No reason to go with anyone else. Awesome service!
They have charged me twice after I canceled my plan. I called after they auto-renewed me for insurance the first time and they apologized and corrected it (this was in July). Now it is SEPTEMBER and they have billed me again??? Buyer Beware.
They put the WRONG INSURED ADDRESS on our policy despite us contacting them several times to update the address. Luckily nothing had happened to our apartment during the insured period.
Great service and was very helpful in adjusting my policy to meet the requirements required by the apartment complex. The monthly payment was very reasonable and I look forward to building a relationship with this team.
I received an e-mail that my my insurance about to be cancelled due to lack of payment (payment was set up as auto draft btw – wrote back to ask whats going on… The reply was that everything was fine and that I had nothing to worry about. …
Amazing Superb Customer Service! No stress, no red tape just good ole down to earth service! I know I can count on them in a emergency! Response and turn around was quicker then I ever expected!
Registering with eRenterPlan for apartment insurance was one of the smoothest and hassle-free experiences I have had when dealing with renters insurance companies. I would recommend them to anyone shopping around.
Offers the same, or similar, coverage as any other insurance company out there – only cheaper than all of them. I looked up several; progressive, state farm, farmers, esurance… none of them came close to offering a price close to …
Great for the convenience. But, my account kept getting deducted 2 months after cancelling. Have to jump through hoops just to get it stopped and refunded. NOT happy.
It was super easy to use. The entire process of choosing options and coverage, including payment for the service took less than 5 minutes. I would definitely use it again.
This was by far the quickest and easiest insurance process I have ever used. It was very clear and up front about everything. It explained not only how the process works but the billing cycles and everything. Best Ever!!!
Sometimes people have bad experiences and sometimes they are good experiences with many companies that are insurance claims but, I can say that eRenterPlan has been a great renter’s insurance company because when I needed them when my …
They send you emails, but your policy number and email address don’t register in their system on their website. Customer service is impossible to reach. Ended up having to pay an extra month (refunded 3 months later) because their customer support didn’t respond to me in time.
Excellent Insurance , recently there was a theft in my Apt and I got claim with in few days – process was really really appreciable! transparent & Hassle free — Great choice , I never go behind anything other than this.
That’s egregious. I cancelled a policy that was for months of service. I had the policy for a total of two days. You all are refusing to refund me and keep my money intended for the entire duration of the policy. That is unethical and immoral.
eRenterPlan is a pretty cool system. They cover your condo and seemingly anything else you need for what I consider to be a reasonable rate, with useful addons like theft, disaster and unemployment protection that anyone renting a semi-expensive condo would probably want to have. I’d recommend it.
Great while it lasted! Unfortunately they could not go as high as our new landlord needed for property liability they were very nice and helpful when canceling the policy. Price was reasonable too!
I called to cancel my plan 1 month after moving into a home I purchassed. They refunded me the whole month and didn’t pester with other insurance offers. Great service.
eRenters insurance is a very easy and effective way to get renters insurance. The website is clean and easy to follow and it makes it very easy to add or subtract different types of coverage that you may or may not need. If your looking for an affordable but effective renters insurance I would highly recommend eRenter.
These guys are no good. I asked to speak to a supervisor and they told me one would call back but never did. I think something fishy is going on here. They repeatedly asked me for my CC number over the phone. I have lost money this way. They offer no alternative for payment.
I have not heard of erenterplan at all and ive been living on my own for awhile now. Ive been told that i should sign up for insurance for my home. So when i moved into my new apartment home, the front office people referred me to register …
Signing up was really easy, only took a couple minutes. My apartment complex is partnered with them so the rates were already set and very competitive.
Horrible experience. On hold for over 2 hours and still no one picked up. Recently moved and needed a copy of my policy. Online printable policy still had the old address. Purchased insurance elsewhere. Very bad customer service.
So far, so good. While I’ve thankfully not had to put this insurance to the test, I can comment that integration to the website of my property management company was excellent and coverage is very personally definable.
The application process was super easy! It was hooked up already through my apartment complex and we were able to provide proof of insurance within minutes. Great program!
Last month in my apartment, the fire sprinkler in the bedrooms closet busted, and fluid (water and biodegradable anti-freeze) leaked onto my clothing, shoes, and carpet. I called the apartment emergency maintenance crew to come and repair …
I was looking for an insurance in order to live at Notting Hill apartments and office people recommends me to check with eRenterPlan. While living in apartment at Massachusetts, I had different insurance company. However, I found eRenter …
If I could leave negative stars I would. This company just withdrew my second months payment and took it out twice. So I just paid $46 for one month of renters insurance that I’m forced to have. I do billing and charge credit cards daily, it’s not a hard job. Go through state farm.
It gives me peace of mind knowing that my personal items are covered in the event something happens.
The contract came in the mail within a few days after filling out the on-line …
eRenters website was easy to read and use. It is very convenient as far as signing up and making payments. We were looking for renter’s insurance and didn’t know where to start. We found eRenters and have been pleased so far. So I give …
Need to make a change on my policy that I can’t do online. As I write this I’ve been on hold for over 20 minutes now, and haven’t spoken to a single agent. Pretty ticked, I get better service when calling the IRS.
We had a great experience with our order for renters insurance. The operator was very friendly and helpful. The rates were affordable and the process was very simple. We would recommend eRenter for your renters insurance.
All day today I have tried to communicate with you because I am moving and have not received my call. No one answers the phone, this is very annoying for the customers. They are very effective when it comes to charging directly on the credit card but very unable to answer a simple call. They are dogs!
Very simple to sign up for and while not the lowest price, it’s not bad either. Never had to file any claims or anything, but considering how easy everything is with eRenterPlan, I doubt it would have been difficult.
eRenterPlan finds the best deals for rental insurance. And they make the entire process really easy to use, guiding you step by step. It was a breeze to set up insurance through them and I would definitely recommend it to others. Just how …
My eRenterPlan was super easy to purchase and very quick. I have yet to go through the claim process but hope to never have too. One of the easiest parts of my move-in process.
Super easy and quick. The rate was fair and saved me a bunch of time having to shop around. In addition, my apartment complex was automatically notified when the transaction was done so I didn’t have to do anything extra.
I loved the ease of signing up online, however they gave my a time frame for payment and pulled money out of my account two weeks before it was due. That was extremely stressful!!!!! Other than that, great experience.
I’ve only just begun renting with eRenterPlan, but my experience thus far has definitely been favorable. I spoke with a down-to-earth representative over the phone who helped me buy the lowest-cost plan I could find. As this was my first …
It doesn’t get much easier than using eRenter. Their website is very user-friendly, their customer service is fantastic, and I have never had any issues. As a consumer, we are always big on convenience. eRenter knows this. I actually never …
The phone system is a joke. I have tried calling in to cancel a policy now for WEEKS. Every time I call the wait time is quoted for 30 mins, but 30 mins, then 60 minutes, then 90 minutes roll by and still no answer. I do not have time for …
We have had eRenters for a couple of years now. We have moved several times and they have always been very helpful and easy to work with through the process. Their representatives are courteous and take the time to make sure we have had the coverage that we need.
Okay so setting up is easy, they don’t ask for much. I mentioned how our leasing agent at our apt complex gave us an erenterplan brochure and she read it to us and pointed out that they have a $14.83/month payment. The guy on the phone …
Very reasonably priced and easy to set up. In fact, I thought Progressive would be cheaper since I insure two cars with them, and they advertise bundled savings with homeowners/renters insurance. Not so much. Progressive was three times the price, even with my “bundled discount.”
I recently moved into a new apartment and was told I needed renters insurance. eRenterPlan was mentioned to me and I decided to check it out. Not only did it end up being a great deal, but the sign up process was also really easy to complete and really easy to understand. I’m glad I went with eRenterPlan!
I have been using eRenter for insurance for over 3 years and will most likely use them as long as I am a renter. The ease of the website to purchase the insurance and to make changes is fantastic, you don’t have to jump through hoops! The …
This insurance was super easy to sign up for and was about half of the cost of renters insurance from more well known companies. The rental management company was super impressed with the rate in connection with the coverage, and they are going add it to their welcome folder.
This company is pure trash. They drafted $84.99 out of my mom account without any notice. Because they had billing issues they chose to draft when then want to. Called and spoke with a rep, he was no help. He then transferred me to a …
Profound efficiency and superb customer service define eRenterPlan. This is a company which empowers their employees to ensure that customers receive quality coverage at affordable prices. They are not only extremely knowledgeable about the insurance industry, but also comprehensive in the explanations of their product.
Wish I could give them a 0. Worst customer service ever. Got hung up on twice by two different reps in retention after being on hold for 40+minutes. They made me happy I cancelled my service and switched to Effective Coverage. ERenterPlan is God AWFUL!
Sorry, this is a little late writing this review. I had death in the family. I have had erenterPlan for about 4 years now. When I moved to another part of the city I took eRenterPlan with me. The prices are great and so are the customer service!! I give it a 100% thumb up!!
Better price than major insurance companies plus they are straight forward with quotes thing that all other companies seem to lack. It seems like all the other insurance companies use the same 3rd party system to make a quote. ERenterPlan …
Super easy to use. Got a quote without the need to call an agent. Website super user friendly. 100% recommended for rental communities + it’s cheap if you pay the whole year in advance. My quote was for $12.66/Month.
The support/sales staff at eRenterPlan are very helpful and believe me the whole process did not even take 10 minutes. All the stuff you need will be told by the staff in a very effective manner and even naive people can figure out what they need to get insured.
You would think this company was good by all the good reviews that they have on their site. In fact, I went through several pages, not one bad review. It looks like they only post good reviews and wouldn’t surprise me if they just post …
– Their login system has stopped working. It’s impossible to recover my account without calling them.
– Calling them is impossible. They keep you on an endless loop of promotions and …
Super easy to set up, allows multiple renters on a single plan for a price much better than its competitors ($14/month for one renter at State Farm v. $14/month for three renters at eRenterPlan … the choice seemed easy). plans cover a reasonable amount — i would definitely recommend
I got an eRenterPlan policy few months ago. My neighbor’s washer had a leak and water came all over my apartment and ruined all the furniture. My PS3 was sitting on the floor and was damaged as well. eRenterPlan was very responsive in …
Sent a cancellation request in 2015, Just found out they’ve been charging me for 4 extra years, refuse to refund and refuse to cancel without a emailed form. Complete scam artists, women on the phone absolutely lying through her teeth …
I had to get renters insurance for my new apartment complex and they had easy to understand plans and rates. It was quick and easy and was able to get my confirmation quickly to give to my landlord. I would recommend eRenterPlan for anyone who is looking for quick, solid insurance!
This company was supposed to give me refund for a policy that ended early. Instead they charged my credit card again for the amount they were supposed to refund and then refunded that amount posing that I got the refund. Called to complain …
ATTENTION TO THOSE TRYING TO CANCEL! Here’s a tip for all those who wish to rightfully cancel: Call their number, Press the option to START a plan, and then ask the person on the phone to cancel your existing plan. I know it’s a headache, …
Very simple to setup your renter’s insurance. When living in a property that deals with this company, all you do is fill out a little basic information, and eRenterPlan takes care of most of the rest of the fine details. When I was done …
My building requires renter’s insurance (something I normally wouldn’t get), so I needed something fast, easy, and really straightforward. I went online and eRenterPlan gave me exactly what I needed in ten minutes. They have lots of …
Just kept charging after I moved away and they “notified me” by email of the new charges. Finally was informed of the most recent upcoming charge and cancelled. Typical insurance scheme to make a quick buck.
Unfortunately we had a break in and some of my family’s precious items were stolen. I filed a claim and E renter plan was able to reimburse me almost immediately sow e could get our items replaced. It was the best experience I’ve had with an insurance company. I was very glad they were on my side.
I received an email from my apartment leasing office in the morning about needing renters insurance; within my lunch hour I ws able to shop, purchase, and finalize it all. I had an invoice to send to the leasing office that evening. It was great. Quick, easy and painless.
This is the first time I’ve been required to have renters insurance so I was not sure what to expect. I found the online sign up very simple and easy to understand. I’m personally not a big fan of auto draft payments but I will have to …
I purchased my eRenterPlan online and the website was easy to use. It broke down each plan to exactly how much coverage I was getting. I also had several different payment options, and in the end chose to make one lump sum payment for the …
Truly said, eRenterplan was recommend me as a first easy option. However, I tried three other websites to compared it. On each website, I had to fill in so much information, numbers, details, and after that I realized that it was only a …
I got a renters insurance policy at Erenterplan when I had to renew my lease at my apartment complex and they asked me to provide proof of insurance. I used their website and it only took me 5 minutes. It was easy and simple and I didn’t have to provide my SSN and they didn’t need to run a credit check or anything like that.
The apartment complex I moved in required renter’s insurance. The property manager gave me eRenterPlan’s brochure as an option to consider and I decided to check it out online. Found it very easy to understand, all options are clearly laid …
Being new to Texas, I was unaware of the need for renter’s insurance that is required by many apartment complexes. I was pointed to eRenterPlan by the management and found it a quick, inexpensive, and painless way to satisfy the …
A very unprofessional company to deal with. When you call them you are put on hold, pitched various marketing schemes (commercials) and after about 10 minutes on hold the recorded voice says “Please hang up now.” If you don’t hang up, …
This is my first time using erenter and it has been a pure headache and I am very disappointed. I have tried multiple times to try and access my account to make a simple payment and their not so user friendly website will not let me. You …
The sign-up process was pretty painless and quick. I haven’t had to see how they would respond if there were ever an accident in the apartment and a claim had to be made, and I hope not to! But in the meantime, things went easily to sign up.
I relocated from Oregon to Austin Texas and signed up to have renter’s insurance on my apartment rental and it was easy, efficient, and cost effective. When I relocated from Austin, Texas to Ontario, California I did the same thing and I …
This is my 2nd time getting insurance with ERenter Insurance for my apartment. I don’t bother looking elsewhere because their online system is really easy and super fast. I think it took me like 5-10 to finish and pay which was pretty …
The website seems to be really very helpful, just by simple clicks I was able to get the insurance that apartment people asked for just by the website. There was no need to call and waiting on hold for getting a quote. Website also looks …
The service was easy to use and took about 10 minutes to get set up. The proof of insurance was sent directly to the leasing office which is why I used them in the first place! …
Loved it is a strong way to describe my insurance experience. The process was very easy to get insurance, and it was priced well. I have yet to make a claim, and probably will not. So, good job on the website…
To everyone trying to cancel their plan or get their refund back, do not choose the ‘cancel’ option when you call. Just select the first option (open a new plan). You’ll get through immediately! Got my refund and they were actually pretty nice.
They have one of the better user interfaces I’ve dealt with for renter’s insurance (I live in an apartment). I’d used First American before, but their site and correspondence was highly unprofessional (broken links, spelling errors, absent …
eRenter has given us excellent customer service. They provided refunds for us when we didn’t cancel until a couple months after we left our apartment that required renter’s insurance. They make the process simple and hassle free.
Honestly, I’m not convinced this is even an actual company. eRenterPlan cancelled my policy apparently because my card info needed to be updated. They notified me once via mail that there was an issue (the letter arrived on a Friday, one …
I really like the policy that I received from this company. I was able to see all of my options laid out in front of me when I signed up online. I made the mistake of asking for the bare minimum policy with travelers insurance and ended up …
I received a notice in the mail last week that my policy was going to expire on August 4th (next week). This weekend, without warning, $164 was taken out of my account to cover another year’s policy. Nowhere on the letter I received did it …
eRenterplan is a great system. The online process works really fast and it’s easy for anyone to contract the best insurance available. If you are trying to insure an apartment that is rated as a “preferred” complex it’s much easier to do it …
This seems to be a very good service. Especially when I was first shopping for renters insurance. It was the second company I decided to check out but after speaking to the young man I was convinced I had made the right choice. He provided …
Recently we moved Massachusetts to California. The apartment complex that we were moving into required us to get renters insurance. After a brief search and a few recommendations from some online friends I found my way to eRenterPlan. The …
I got my renter’s insurance easily and quickly through eRenterPlan. It was the only renter’s insurance that was effective immediately compared to others that would take 2-3 business days. If you are signing your lease last minute, I highly recommend them 🙂
My experience with eRenterPlan was very favorable, the woman that helped me obtain renters insurance for the first time was very helpful and extremely knowledgeable. She offered suggestions and gave me recommendations based on my …
My insurance plan had expired. When I called to pay for my insurance, the lady said I would have to get a new insurance plan. And, she was very nice and helpful. I did not know there were different policies at lower prices, and she also …
Just bought a policy from eRenterPlan website. I was looking for a cheap renters insurance as I don’t have a lot of expensive stuff except my new LED TV & electronics. I found a policy under $11 a month with pretty decent coverage. Site was easy to use and I didn’t have to provide a life history to buy a policy.
Without notifying you, the company will add a “premium installment” charge to your plan and attempt to automatically charge you for future years of insurance. When I called in to correct this and prevent their automatic charges for …
This company is a joke. I’ve had renters insurance with them since 2013, all of a sudden the payments stop and they cancel my insurance for no reason. They never emailed, called, or sent physical mail notifying me of this, I had to stumble …
My landlord had been bothering me to get my renters insurance before my new lease would go through, I dodged this task for weeks thinking it would take up to much valuable time. Finally after she contacted me at work, I knew I could not …
My eRenterPlan was easy to purchase, provided everything I needed at a great rate, and offered comprehensive options for purchasing methods to fit any need (monthly, quarterly, yearly). I have found the website to be easily navigated, the …
Their website is very easy to use. Easy to look up the information that I needed. I had to call customer service and they took care of my situation very well.
Quick and easy to set up. Pretty average cost (as low as $9/month, peaks around $18 or so for the most extensive coverage, and then every number in between depending on what you want). They even emailed my proof of insurance to my apartment …
I haven’t had to submit a claim, so I can’t speak to that, but the process of signing up for the service was amazingly quick and easy. They partner with our apartment complex, so they already have all the info about the complex that is …
My eRenterPlan was easy to purchase. I got great rate, and offered it was what I was looking for. I am saving more than half of what I was paying! I was referred to eRenterPlan and it was the best insurance plan for me. I didn’t have any problems with the website, it is user friendly. I’m pleased with my purchase.
For the entire year I had insurance through this company, it was always an issue trying to get ahold of them. Not only were there extremely long hold times (I have a life and a small child, I’m not sitting on hold for longer than 20 minutes …
My personal experience was great. Not only was the process of applying very easy, they also had direct connection with the company I rented from so all the information was transferred there automatically. …
Unbelievably bad phone service. I was calling to cancel my policy and went through all the correct steps to cancel including all the phone prompts. The system said the phone I was calling from did not match their records, but it did. I had …
Best insurance I’ve had. My apartment has been flooded twice due to ghetto neighbors getting evicted. They have put me and my dogs up real quick while apartment was being repaired. Paid my claim fast.
I found this company to be very helpful. I have used eRenterPlan for a number of years and always had a positive experience. A few months ago I had, unfortunately, an opportunity to utilize my renters insurance. My roommate and I had our …
Absolutely awful company. We were auto-drafted 2 weeks before our policy was to expire without any warning and the amount over-drafted our checking account, as we keep the majority of our funds in savings. I called to cancel the policy …
Generally flawless. Easy to setup, easy to contact and very understanding.
I reported one loss (my bike was stolen) and did not have any problems
getting a refund – everything was done swiftly and courteously. …
My husband and I filed a claim about two months ago. Our apartment was broken into. We were told they mailed the check and we should get it between 7-10 days. After not receiving it we decided to give them a call. The lady said they sent …
It was very easy to review the options and select a plan that best suits my needs. The entire process took about 5-10 minutes. I love the auto-renew option, so I don’t have to worry about manually paying another bill online. I would definitely utilize this service again and would also recommend to friends and family members.
Word of advice. Don’t give any business to this company. I had two transactions issues with this company. First, when you sign up, they offer you to pay the plan monthly or lump sum amount. I chose monthly. Not sure why they didn’t follow …
Living near the coast, I decided that we needed to have renters insurance for the house we were renting. I researched A LOT of insurance companies, but chose to go with eRenterPlan because it was easy to sign up and the prices and options …
Super easy set up and customer service is always extremely easy to work with. I love that i signed up and they tok care of letting my apartment know right away without me having to take extra steps.
Does not send an auto notification reminder. They auto renewed me after my original policy was finished and didn’t tell me either by call or email. While its ultimately my fault for not checking the charges on my credit card, they charged …
I signed up for quarterly billing. Every 3 months, they would email me and my landlord that my credit card was declined and my policy was pending cancellation. (I didn’t really enjoy my landlord wrongly being told I didn’t have $75 to my …
Had my car broken into at my apartment complex back in September, filed the claim day of. I didn’t hear from an adjuster for three weeks and only after I threatened to report company for fraud. The last communication I had was with Scott on …
So far I have to give this company four stars. I didn’t use their service very long and have never had to file a claim, so I can’t speak for anyone who has; but as for myself, I must say the set up process was very painless. In fact, I …
They sent me a cancelation notice on January 13, 2022 that I received on January 22, 2022. This gave me no opportunity to renew my membership but went online today January 24th to sign up again. We’ll see what happens.
Easy enough to spin up a policy. The customer support and billing experiences are not smooth. Grateful I did not test claim services. Annoyed, on three occasions cancelled policies have been renewed and had to be refunded.
I feel very well and secured in my apartment. My work place is about 25 minutes! This place has a beautiful and positive environment, the prices are acceptable.
Still charge your money even if you cancelled the policy, and didn’t send me any notification about charge. What a horrible company. I strongly recommend not to sign up with this insurance company
Let me start by saying I have never left a bad review on anything before because I have never been so disappointed by a service. We have been using eRenterPlan for almost 4 years and I have nothing positive to say about them. I’d give zero …
Basically a scam. Worst company I ever met in this world. They’ll literally do anything to make sure you cannot cancel the insurance plan even if you do not live in the apartment any more.
Upon signing up, there was no information given that they would automatically renew my plan. I just called today to cancel and obtain a refund for the charge. I have used Assurant in the past and they have gone above and beyond in taking care of this. I highly recommend not signing up with eRenterPlan. Hope this helps all
I don’t remember everything like I used to but they don’t mind letting you know when it’s due a week ahead of time and then again maybe 3 days before the bill is due. I’m very satisfied with them.
Horrible service, customer service is terrible takes 3-4 weeks for a refund and will charge for a policy continuing a month before the policy is even due to renew
Hold times are ridiculous. I was on hold for 20 minutes and then was transferred. From there I was on hold for another 15-20 minutes. Once I got someone on the phone, the phone disconnected. It would have been wonderful if someone would have called me back. Meanwhile, I am on hold again. SMH
Scammer alert! This is the most unethical company i have ever dealt with. Look at the previous reviews here and on yelp. They will keep charging you even if you have already cancelled your policy and they will NOT refund you your money. …
Experience:
Based on my experience this is an outstanding insurance company. Costumer service is top notch. Really inexpensive, had them for the past 2 years. …
User friendly website. I’d advice to go directly to the website instead of through a third party if you’re trying to get insured in advance. The option for a future date does not show up on third party apps – not sure why.
Their customers service are so rude. The representative I spoke to was obviously very annoyed by my request to cancel my policy (because I moved out of the apt) and for the refund for the period that I already moved out. She asked me the …
I have had this renters insurance for a long time now. We have had some issues with theft. E-Renter Was there. Hats off. They are also very fast to handle your loss. Also they will be quick to deny a claim if it’s not covered. Good insurance.
it took 3 years to get them to cancel my plan after I moved and no longer needed it. after canceling it online, getting charged the next year, then canceling over the phone, not getting a refund, and then still getting charged the next …
This company still charge me money even if I moved out and cancelled the policy months ago and didn’t send me any notification about charge. I have contacted them many times. The response have been always slow and not relevant. It’s such …
Don’t bother getting the puppy insurance in your policy. Apparently, it covers up to $500 but only after your security deposit is used up. So if your security deposit with your apartments is $600 and your damages are $500, then this …
Terrible Customer service, the Representative made a big mistake on my account ended up canceling my policy and I was charged extra. The company did not do any ting about it. Do not sign up with them.
I have been waiting 2 weeks for a refund to my account due to canceling my policy in MAY, this company continues to give me the run around and I am about to contact my lawyer for fraudulent activity in this company. Do not use them as they are unprofessional and lie to you constantly.
I’ve been with them for years and it’s always been a great experience. My apartment flooded a couple years ago and they handled everything- including a hotel transfer after I was unhappy with the initial one. Just transferred my policy to …
Literally a scam. I signed up for this as it was suggested by my apartment. I moved and bought homeowners insurance. This plan auto renewed even though I specifically asked them not to. Its taken from March to today for me to successfully …
Go the other way! Used these people for most of the last 10 years. I’ve never had to file a claim. This is my first time having to. My apartment complex has confirmed stuff was damaged. I filed the claim back in November. I finally received …
Scam of a company. They billed me for a property that I have not lived in for over a year. They did not cancel my policy when I asked and then billed me for over a year. After that, they wanted to not give me a full refund.
Unprofessional! My property called and asked me updated something on my policy so called and got an agent that at first said she didn’t see my apartment listed. I was extremely confused because I had been paying them monthly for coverage. …
SCAMMERS! I have never heard of this place a single day in my life until for the last two days, my bank keeps notifying me that they are attempting to take $158.00 off of my card. I don’t even know what this company does and I’m scared to click the website and check because I feel they will hack my info. This is crazy!
I canceled my policy and received the cancellation form in the mail that confirmed my policy was canceled. 3 days later there is a charge on my credit card account from eRenterPlan for another 3 months of coverage. I did not authorize this charge and am very angry.
Great company I love the package I purchased and it worked out with my budget The customer service representative is there to guide you and knowledgeable as well.
Good price and easy to setup. Customer support for cancellation was amazing! Fast, respectful, and got me a refund immediately. Will be using in the future.
they make it impossible to cancel. I called to cancel months ago and just got an email saying they will automatically charge my credit card for another year! I NEVER signed up for an auto renew because I knew I was moving. I tried logging …
A few months ago there was a fire in our apartment building. We stayed with family that night and called to start the claim process the following morning. Within maybe 2 or 3 hours they had us booked in a nice hotel. This was a Friday …
Best Renters insurance agency ever! Had them for over 2.5 years and they were the most helpful.
I had my goods stolen twice, both times outside the house and my renters plan …
Goof coverage and they have your back
Extremely competitive rates, easy registration and coverage as good as the well known companies!
Very easy to sign up for and customer service was very helpful and friendly! Highly recommend!
Easy as a breeze to signup, completely hassle free. Luckily haven’t actually needed to use it though.
I filed a claim and it was processed very smoothly. I am very happy with the results.
It has been a clear and easy process to get the Insurance. Finished the whole process in minutes.
eRenterPlan was so easy to set up and my policy meets all of my current needs.
Process was easy online and customer service has been great! I would highly recommend.
Reasonable price but annoying as heck.
It was very easy to sign up and pick a plan, Insurance plans are also not to bad.
Worse customer services don’t recommend to used
Good rental Insurance company . Paid my claim quickly when I was a victim of a break in..
Good experience in the web page, fast and easy steps to get your insurance.
Good prices and quick response for multiple questions I had. Very impressed.
Great food and Drinks first time here really enjoyed it.
I was referred by my apartments, eRenters Made everything extremely simple and at an amazing cost to protect my things.
Great system, super easy to use and get everything set up. Plans are highly flexible/customizeable.
Simple and fast. I had my policy within five minutes and it was all easy to understand.
Amazing team! Very helpful and professional! They have my full trust and the trust of my belongings!
Awful service. I’ve now been on hold for 2 hours and still yet to speak to a human. Every thirty minutes it resets itself. I will be taking my business elsewhere and I will never refer this company to anybody else.
This is a affordable rental insurance with a good coverage. It is easy to get it online through their user friendly website.
I recently moved and they were very helpful in setting up my renter’s insurance for my new place.
The process is easy, quick, and stress-free. If you need renter’s insurance fast, this is the place to go.
They make it so difficult to cancel.
Very easy transaction. An exceptionally easy way to get a needed item. Good plan, reasonably priced.
I haven’t had a need to contact them, but getting insurance here is easy and inexpensive.
Don’t buy renter”s insurance until you check eRenters rates.
Affordable (beats other’s rates), Fast, Convenient, (possibly fun).
When it comes to fast, simple, efficient and great value renters insurance. eRenterPlan is the company to trust!
I have not had to make a claim, but their customer service is exemplary. It has been easy to change plans and addresses.
I have been trying to call and email customer service. Left on hold and continually told expected wait is 20 minutes from this point. Submitted email question and the system responds with “We will get back to you within one business day”. No email response in over a week.
Easy access, easy navigation through the steps of obtaining e-insurance for my apartment. Great experience.
Good renters insurance with nice coverage options for good rates!
This agent by the name of Berman Castro was VERY rude to me, hung up the phone because I asked to speak to the supervisor. DON’T WASTE YOUR TIME!
Getting insurance with eRenter was fast, easy and the price is very reasonable. Will use them again in the future, no doubt about it.
Loved how easy and quickly it was to sign up with them. Great rates and convenient payment options. Highly recommend them.
It is an excellent program, eRentalPlan will give you the peace of mind. I would highly recommend to buy this plan. …
Very friendly gave me fries for my long wait
I just moved in to USA and eRental was strongly recommended by my friends .After my experience with this agency , i would recommend the same to my friends .
I am only rating my experience of purchase. I thought it was seamless and quick, and served my needs. Very lean and modern flow.
It was extremely easy and fast to register. The plans were easy to understand. I recommend it for anyone that needs renters insurance.
It’s a bit pricey. You can get the same coverage from AAA. For half. The price
Great experience, super easy and helpful on all questions. Made sure everything was addressed and got confirmation # right away. Thanks eRenterPlan and Naeem. (highly recommended)
Total scam. I never got any support, email replies, or calls back. Luckily I never needed to file a claim!!!!
Auto renewed my policy with only 3 days warning, even though the original policy was for exactly 1 year, no more.
Claim department it is very bad. They request to many letter out of point. Bad communication. No return my call I left more them 10 voicemail. They don’t answer my emails.
Never use this insurance it’s it is a huge rip off
RUN…..what a bunch of THIEVES. policy canceled since September, why am I being charged in January???
The process was fast and easy and very affordable. I will recommend to family and friends. Thanks for the great experience and for providing the coverage I need!
Very easy and fast to operate with online services of this company. Reliable and affordable enough. I am satisfied with eRenterPlan.
Pretty easy and convenient for guys who are renting an apartment. It only takes me several minutes to finish the process online. I love this efficient process.
Good & looking forward to them offering car insurance too.
It was very easy to sign up using their website. We got a great rate and the whole process was hassle-free. Two thumbs-up!
I have been on hold for over 45 minutes in an effort to try to cancel a policy I requested be canceled in June 2015. Would appreciate prompt assistance with this issue…
Trying to contact them is infuriating. Seems to be another predatory company.
Nice friendly staff. They were the most affordable. Even my bank didn’t have as great of a deal. Very pleased.
It was amazingly easy to get a quote (different plans were provided and/or suggested) on the website, and eventually buy the plan that was best suited for me. A really stress-free procedure!
I has been victim of a burglary on my home in ATL. I did my claim and got very good service, I’m happy to be insured with you guys!
Great company all together. We had a claim and everything was taken care of in quick and professional manner. I highly recommend this company!
They are legal scammers
I was amazed at how simple it was to get my claim processed. I got my check 10 days later. It sure helped make an awful situation easier to put behind me!
Good place but going to wait a long time
Good customer service
My go to website for rental insurance.
So happy with how quick and easy it was to process my insurance! Just a five minute phone call and my insurance was faxed to my property manager and myself.
Their customer service needs to be improved. They provide necessary information however the interactions were not pleasing , every-time I called.
They never respond to emails. All reviews on their website are fake (all are 5 stars). If you rate lower than that your review will never be displayed. Too bad you cannot rate with 0 stars.
Easy to sign up but you better hope you don’t actually need to use the plan or make any changes to it! Horrible company. Switching to Progressive.
Very explicit; not complex; fast; efficient. Very well done. I don’t have enough data to be able to judge how competitive is the cost. If it’s good I’d give 5 stars instead of 4 🙂
HORRIBLE! I have to cancel the plan with them I have called about 20 times and not once have they picked up the phone. I am moving to a different place and I do not need them any more but I cant freaking cancel because they don’t answer their damn phones.
Recently moved into an apartment in Atlanta, Ga. Very easy to use, completely online and I was able to transmit paperwork completely via the internet. Very inexpensive as well.
This place is a scam and a fraud. They double charged my account and I have contacted them several times about it and after two weeks of trying they refuse to contact me back to resolve this. Find a better place to get your insurance.
It is really a great support. The day when I called after me getting set in new house and called to the support, i got great assistance in switching to new apartment based erenterplan.
When ever I call customer care it will take at least 40 min call waiting. I found cheaper premium for the same coverage’s with other insurances so shifted.
Their website is simple and easy to use. I got renter’s insurance with a confirmation in under 10 minutes. I highly recommend them.
Extremely Long Holds When You Call In For Assistance. TERRIBLE CUSTOMER SERVICE IS WHAT YOU WILL GET AFTER HOLDING FOR 20MINUTES! ON SATURDAYS THERE IS ONLY ONE PERSON ANSWERING THE PHONE FOR NEW SIGNERS. AND HE WAS THE WORST!! VERY RUDE AND PROVIDED A THREAT!
Very helpful and patient. Every time I have worked with eRenterPlan I have spoken with someone who spoke clear English which was very helpful. No reason to go with anyone else. Awesome service!
Super simple and easy to understand renters insurance
They have charged me twice after I canceled my plan. I called after they auto-renewed me for insurance the first time and they apologized and corrected it (this was in July). Now it is SEPTEMBER and they have billed me again??? Buyer Beware.
Good customer service.
They put the WRONG INSURED ADDRESS on our policy despite us contacting them several times to update the address. Luckily nothing had happened to our apartment during the insured period.
I have insurance. Quick and Easy
Just moved and transferred my insurance was simple and easy quick and professional
Great service and was very helpful in adjusting my policy to meet the requirements required by the apartment complex. The monthly payment was very reasonable and I look forward to building a relationship with this team.
I received an e-mail that my my insurance about to be cancelled due to lack of payment (payment was set up as auto draft btw – wrote back to ask whats going on… The reply was that everything was fine and that I had nothing to worry about. …
Amazing Superb Customer Service! No stress, no red tape just good ole down to earth service! I know I can count on them in a emergency! Response and turn around was quicker then I ever expected!
Registering with eRenterPlan for apartment insurance was one of the smoothest and hassle-free experiences I have had when dealing with renters insurance companies. I would recommend them to anyone shopping around.
Offers the same, or similar, coverage as any other insurance company out there – only cheaper than all of them. I looked up several; progressive, state farm, farmers, esurance… none of them came close to offering a price close to …
Great for the convenience. But, my account kept getting deducted 2 months after cancelling. Have to jump through hoops just to get it stopped and refunded. NOT happy.
It was super easy to use. The entire process of choosing options and coverage, including payment for the service took less than 5 minutes. I would definitely use it again.
This was by far the quickest and easiest insurance process I have ever used. It was very clear and up front about everything. It explained not only how the process works but the billing cycles and everything. Best Ever!!!
Sometimes people have bad experiences and sometimes they are good experiences with many companies that are insurance claims but, I can say that eRenterPlan has been a great renter’s insurance company because when I needed them when my …
They send you emails, but your policy number and email address don’t register in their system on their website. Customer service is impossible to reach. Ended up having to pay an extra month (refunded 3 months later) because their customer support didn’t respond to me in time.
Quick, easy to use and helpful website.
I’ve been using eRenterPlan for a while. They make things easy for you. Recently I had to file a claim and the process was nothing but smooth. …
Excellent Insurance , recently there was a theft in my Apt and I got claim with in few days – process was really really appreciable! transparent & Hassle free — Great choice , I never go behind anything other than this.
Double charged me for the same transactiion, and would not take off charges claiming the charge will go away and it never did.
That’s egregious. I cancelled a policy that was for months of service. I had the policy for a total of two days. You all are refusing to refund me and keep my money intended for the entire duration of the policy. That is unethical and immoral.
eRenterPlan is a pretty cool system. They cover your condo and seemingly anything else you need for what I consider to be a reasonable rate, with useful addons like theft, disaster and unemployment protection that anyone renting a semi-expensive condo would probably want to have. I’d recommend it.
Great while it lasted! Unfortunately they could not go as high as our new landlord needed for property liability they were very nice and helpful when canceling the policy. Price was reasonable too!
I called to cancel my plan 1 month after moving into a home I purchassed. They refunded me the whole month and didn’t pester with other insurance offers. Great service.
eRenters insurance is a very easy and effective way to get renters insurance. The website is clean and easy to follow and it makes it very easy to add or subtract different types of coverage that you may or may not need. If your looking for an affordable but effective renters insurance I would highly recommend eRenter.
These guys are no good. I asked to speak to a supervisor and they told me one would call back but never did. I think something fishy is going on here. They repeatedly asked me for my CC number over the phone. I have lost money this way. They offer no alternative for payment.
useless support, i think her name Tra or something like this
I have not heard of erenterplan at all and ive been living on my own for awhile now. Ive been told that i should sign up for insurance for my home. So when i moved into my new apartment home, the front office people referred me to register …
Signing up was really easy, only took a couple minutes. My apartment complex is partnered with them so the rates were already set and very competitive.
Horrible experience. On hold for over 2 hours and still no one picked up. Recently moved and needed a copy of my policy. Online printable policy still had the old address. Purchased insurance elsewhere. Very bad customer service.
So far, so good. While I’ve thankfully not had to put this insurance to the test, I can comment that integration to the website of my property management company was excellent and coverage is very personally definable.
The application process was super easy! It was hooked up already through my apartment complex and we were able to provide proof of insurance within minutes. Great program!
Good price easy to navigate
Last month in my apartment, the fire sprinkler in the bedrooms closet busted, and fluid (water and biodegradable anti-freeze) leaked onto my clothing, shoes, and carpet. I called the apartment emergency maintenance crew to come and repair …
I was looking for an insurance in order to live at Notting Hill apartments and office people recommends me to check with eRenterPlan. While living in apartment at Massachusetts, I had different insurance company. However, I found eRenter …
If I could leave negative stars I would. This company just withdrew my second months payment and took it out twice. So I just paid $46 for one month of renters insurance that I’m forced to have. I do billing and charge credit cards daily, it’s not a hard job. Go through state farm.
It gives me peace of mind knowing that my personal items are covered in the event something happens.
The contract came in the mail within a few days after filling out the on-line …
eRenters website was easy to read and use. It is very convenient as far as signing up and making payments. We were looking for renter’s insurance and didn’t know where to start. We found eRenters and have been pleased so far. So I give …
Need to make a change on my policy that I can’t do online. As I write this I’ve been on hold for over 20 minutes now, and haven’t spoken to a single agent. Pretty ticked, I get better service when calling the IRS.
We had a great experience with our order for renters insurance. The operator was very friendly and helpful. The rates were affordable and the process was very simple. We would recommend eRenter for your renters insurance.
All day today I have tried to communicate with you because I am moving and have not received my call. No one answers the phone, this is very annoying for the customers. They are very effective when it comes to charging directly on the credit card but very unable to answer a simple call. They are dogs!
I have had e-renters for over a year and enjoy the company/They have great customer service and very informative.
Very simple to sign up for and while not the lowest price, it’s not bad either. Never had to file any claims or anything, but considering how easy everything is with eRenterPlan, I doubt it would have been difficult.
eRenterPlan finds the best deals for rental insurance. And they make the entire process really easy to use, guiding you step by step. It was a breeze to set up insurance through them and I would definitely recommend it to others. Just how …
My eRenterPlan was super easy to purchase and very quick. I have yet to go through the claim process but hope to never have too. One of the easiest parts of my move-in process.
I have just relocated to DC from the West Coast.
One of the requirements at the New Apartment was to establish a
Renters insurance policy . …
Super easy and quick. The rate was fair and saved me a bunch of time having to shop around. In addition, my apartment complex was automatically notified when the transaction was done so I didn’t have to do anything extra.
I loved the ease of signing up online, however they gave my a time frame for payment and pulled money out of my account two weeks before it was due. That was extremely stressful!!!!! Other than that, great experience.
I’ve only just begun renting with eRenterPlan, but my experience thus far has definitely been favorable. I spoke with a down-to-earth representative over the phone who helped me buy the lowest-cost plan I could find. As this was my first …
When trying to create an account I come to the problem of “Enter Policy Number*”. I dont have that… …
It doesn’t get much easier than using eRenter. Their website is very user-friendly, their customer service is fantastic, and I have never had any issues. As a consumer, we are always big on convenience. eRenter knows this. I actually never …
The phone system is a joke. I have tried calling in to cancel a policy now for WEEKS. Every time I call the wait time is quoted for 30 mins, but 30 mins, then 60 minutes, then 90 minutes roll by and still no answer. I do not have time for …
it didn’t let me change my name since i got married. but everything else was good.
We have had eRenters for a couple of years now. We have moved several times and they have always been very helpful and easy to work with through the process. Their representatives are courteous and take the time to make sure we have had the coverage that we need.
Okay so setting up is easy, they don’t ask for much. I mentioned how our leasing agent at our apt complex gave us an erenterplan brochure and she read it to us and pointed out that they have a $14.83/month payment. The guy on the phone …
Very reasonably priced and easy to set up. In fact, I thought Progressive would be cheaper since I insure two cars with them, and they advertise bundled savings with homeowners/renters insurance. Not so much. Progressive was three times the price, even with my “bundled discount.”
I recently moved into a new apartment and was told I needed renters insurance. eRenterPlan was mentioned to me and I decided to check it out. Not only did it end up being a great deal, but the sign up process was also really easy to complete and really easy to understand. I’m glad I went with eRenterPlan!
I have been using eRenter for insurance for over 3 years and will most likely use them as long as I am a renter. The ease of the website to purchase the insurance and to make changes is fantastic, you don’t have to jump through hoops! The …
This insurance was super easy to sign up for and was about half of the cost of renters insurance from more well known companies. The rental management company was super impressed with the rate in connection with the coverage, and they are going add it to their welcome folder.
This company is pure trash. They drafted $84.99 out of my mom account without any notice. Because they had billing issues they chose to draft when then want to. Called and spoke with a rep, he was no help. He then transferred me to a …
Profound efficiency and superb customer service define eRenterPlan. This is a company which empowers their employees to ensure that customers receive quality coverage at affordable prices. They are not only extremely knowledgeable about the insurance industry, but also comprehensive in the explanations of their product.
Wish I could give them a 0. Worst customer service ever. Got hung up on twice by two different reps in retention after being on hold for 40+minutes. They made me happy I cancelled my service and switched to Effective Coverage. ERenterPlan is God AWFUL!
Sorry, this is a little late writing this review. I had death in the family. I have had erenterPlan for about 4 years now. When I moved to another part of the city I took eRenterPlan with me. The prices are great and so are the customer service!! I give it a 100% thumb up!!
Better price than major insurance companies plus they are straight forward with quotes thing that all other companies seem to lack. It seems like all the other insurance companies use the same 3rd party system to make a quote. ERenterPlan …
Super easy to use. Got a quote without the need to call an agent. Website super user friendly. 100% recommended for rental communities + it’s cheap if you pay the whole year in advance. My quote was for $12.66/Month.
The support/sales staff at eRenterPlan are very helpful and believe me the whole process did not even take 10 minutes. All the stuff you need will be told by the staff in a very effective manner and even naive people can figure out what they need to get insured.
You would think this company was good by all the good reviews that they have on their site. In fact, I went through several pages, not one bad review. It looks like they only post good reviews and wouldn’t surprise me if they just post …
– Their login system has stopped working. It’s impossible to recover my account without calling them.
– Calling them is impossible. They keep you on an endless loop of promotions and …
Super easy to set up, allows multiple renters on a single plan for a price much better than its competitors ($14/month for one renter at State Farm v. $14/month for three renters at eRenterPlan … the choice seemed easy). plans cover a reasonable amount — i would definitely recommend
I got an eRenterPlan policy few months ago. My neighbor’s washer had a leak and water came all over my apartment and ruined all the furniture. My PS3 was sitting on the floor and was damaged as well. eRenterPlan was very responsive in …
Sent a cancellation request in 2015, Just found out they’ve been charging me for 4 extra years, refuse to refund and refuse to cancel without a emailed form. Complete scam artists, women on the phone absolutely lying through her teeth …
I had to get renters insurance for my new apartment complex and they had easy to understand plans and rates. It was quick and easy and was able to get my confirmation quickly to give to my landlord. I would recommend eRenterPlan for anyone who is looking for quick, solid insurance!
This company was supposed to give me refund for a policy that ended early. Instead they charged my credit card again for the amount they were supposed to refund and then refunded that amount posing that I got the refund. Called to complain …
ATTENTION TO THOSE TRYING TO CANCEL! Here’s a tip for all those who wish to rightfully cancel: Call their number, Press the option to START a plan, and then ask the person on the phone to cancel your existing plan. I know it’s a headache, …
Very simple to setup your renter’s insurance. When living in a property that deals with this company, all you do is fill out a little basic information, and eRenterPlan takes care of most of the rest of the fine details. When I was done …
My building requires renter’s insurance (something I normally wouldn’t get), so I needed something fast, easy, and really straightforward. I went online and eRenterPlan gave me exactly what I needed in ten minutes. They have lots of …
Just kept charging after I moved away and they “notified me” by email of the new charges. Finally was informed of the most recent upcoming charge and cancelled. Typical insurance scheme to make a quick buck.
Unfortunately we had a break in and some of my family’s precious items were stolen. I filed a claim and E renter plan was able to reimburse me almost immediately sow e could get our items replaced. It was the best experience I’ve had with an insurance company. I was very glad they were on my side.
FRAUD!! Identity theft!!
We moved out of the apartment and cancelled our insurance back in 2010. …
I received an email from my apartment leasing office in the morning about needing renters insurance; within my lunch hour I ws able to shop, purchase, and finalize it all. I had an invoice to send to the leasing office that evening. It was great. Quick, easy and painless.
This is the first time I’ve been required to have renters insurance so I was not sure what to expect. I found the online sign up very simple and easy to understand. I’m personally not a big fan of auto draft payments but I will have to …
I purchased my eRenterPlan online and the website was easy to use. It broke down each plan to exactly how much coverage I was getting. I also had several different payment options, and in the end chose to make one lump sum payment for the …
Truly said, eRenterplan was recommend me as a first easy option. However, I tried three other websites to compared it. On each website, I had to fill in so much information, numbers, details, and after that I realized that it was only a …
I got a renters insurance policy at Erenterplan when I had to renew my lease at my apartment complex and they asked me to provide proof of insurance. I used their website and it only took me 5 minutes. It was easy and simple and I didn’t have to provide my SSN and they didn’t need to run a credit check or anything like that.
The apartment complex I moved in required renter’s insurance. The property manager gave me eRenterPlan’s brochure as an option to consider and I decided to check it out online. Found it very easy to understand, all options are clearly laid …
Being new to Texas, I was unaware of the need for renter’s insurance that is required by many apartment complexes. I was pointed to eRenterPlan by the management and found it a quick, inexpensive, and painless way to satisfy the …
A very unprofessional company to deal with. When you call them you are put on hold, pitched various marketing schemes (commercials) and after about 10 minutes on hold the recorded voice says “Please hang up now.” If you don’t hang up, …
This is my first time using erenter and it has been a pure headache and I am very disappointed. I have tried multiple times to try and access my account to make a simple payment and their not so user friendly website will not let me. You …
The sign-up process was pretty painless and quick. I haven’t had to see how they would respond if there were ever an accident in the apartment and a claim had to be made, and I hope not to! But in the meantime, things went easily to sign up.
I relocated from Oregon to Austin Texas and signed up to have renter’s insurance on my apartment rental and it was easy, efficient, and cost effective. When I relocated from Austin, Texas to Ontario, California I did the same thing and I …
This is my 2nd time getting insurance with ERenter Insurance for my apartment. I don’t bother looking elsewhere because their online system is really easy and super fast. I think it took me like 5-10 to finish and pay which was pretty …
The website seems to be really very helpful, just by simple clicks I was able to get the insurance that apartment people asked for just by the website. There was no need to call and waiting on hold for getting a quote. Website also looks …
The service was easy to use and took about 10 minutes to get set up. The proof of insurance was sent directly to the leasing office which is why I used them in the first place! …
Loved it is a strong way to describe my insurance experience. The process was very easy to get insurance, and it was priced well. I have yet to make a claim, and probably will not. So, good job on the website…
To everyone trying to cancel their plan or get their refund back, do not choose the ‘cancel’ option when you call. Just select the first option (open a new plan). You’ll get through immediately! Got my refund and they were actually pretty nice.
They have one of the better user interfaces I’ve dealt with for renter’s insurance (I live in an apartment). I’d used First American before, but their site and correspondence was highly unprofessional (broken links, spelling errors, absent …
eRenter has given us excellent customer service. They provided refunds for us when we didn’t cancel until a couple months after we left our apartment that required renter’s insurance. They make the process simple and hassle free.
Honestly, I’m not convinced this is even an actual company. eRenterPlan cancelled my policy apparently because my card info needed to be updated. They notified me once via mail that there was an issue (the letter arrived on a Friday, one …
I really like the policy that I received from this company. I was able to see all of my options laid out in front of me when I signed up online. I made the mistake of asking for the bare minimum policy with travelers insurance and ended up …
I received a notice in the mail last week that my policy was going to expire on August 4th (next week). This weekend, without warning, $164 was taken out of my account to cover another year’s policy. Nowhere on the letter I received did it …
Easy, quick and a great price!
My location information was already registered which made it very simple and …
eRenterplan is a great system. The online process works really fast and it’s easy for anyone to contract the best insurance available. If you are trying to insure an apartment that is rated as a “preferred” complex it’s much easier to do it …
This seems to be a very good service. Especially when I was first shopping for renters insurance. It was the second company I decided to check out but after speaking to the young man I was convinced I had made the right choice. He provided …
Recently we moved Massachusetts to California. The apartment complex that we were moving into required us to get renters insurance. After a brief search and a few recommendations from some online friends I found my way to eRenterPlan. The …
I got my renter’s insurance easily and quickly through eRenterPlan. It was the only renter’s insurance that was effective immediately compared to others that would take 2-3 business days. If you are signing your lease last minute, I highly recommend them 🙂
My experience with eRenterPlan was very favorable, the woman that helped me obtain renters insurance for the first time was very helpful and extremely knowledgeable. She offered suggestions and gave me recommendations based on my …
My insurance plan had expired. When I called to pay for my insurance, the lady said I would have to get a new insurance plan. And, she was very nice and helpful. I did not know there were different policies at lower prices, and she also …
Just bought a policy from eRenterPlan website. I was looking for a cheap renters insurance as I don’t have a lot of expensive stuff except my new LED TV & electronics. I found a policy under $11 a month with pretty decent coverage. Site was easy to use and I didn’t have to provide a life history to buy a policy.
Without notifying you, the company will add a “premium installment” charge to your plan and attempt to automatically charge you for future years of insurance. When I called in to correct this and prevent their automatic charges for …
This company is a joke. I’ve had renters insurance with them since 2013, all of a sudden the payments stop and they cancel my insurance for no reason. They never emailed, called, or sent physical mail notifying me of this, I had to stumble …
My landlord had been bothering me to get my renters insurance before my new lease would go through, I dodged this task for weeks thinking it would take up to much valuable time. Finally after she contacted me at work, I knew I could not …
My eRenterPlan was easy to purchase, provided everything I needed at a great rate, and offered comprehensive options for purchasing methods to fit any need (monthly, quarterly, yearly). I have found the website to be easily navigated, the …
Their website is very easy to use. Easy to look up the information that I needed. I had to call customer service and they took care of my situation very well.
Quick and easy to set up. Pretty average cost (as low as $9/month, peaks around $18 or so for the most extensive coverage, and then every number in between depending on what you want). They even emailed my proof of insurance to my apartment …
I haven’t had to submit a claim, so I can’t speak to that, but the process of signing up for the service was amazingly quick and easy. They partner with our apartment complex, so they already have all the info about the complex that is …
If you need renters insurance or any other insurance..this is a good place…been a customer for over 7 years
They’re good, nice and affordable, always nice speaking with them.
My eRenterPlan was easy to purchase. I got great rate, and offered it was what I was looking for. I am saving more than half of what I was paying! I was referred to eRenterPlan and it was the best insurance plan for me. I didn’t have any problems with the website, it is user friendly. I’m pleased with my purchase.
For the entire year I had insurance through this company, it was always an issue trying to get ahold of them. Not only were there extremely long hold times (I have a life and a small child, I’m not sitting on hold for longer than 20 minutes …
My personal experience was great. Not only was the process of applying very easy, they also had direct connection with the company I rented from so all the information was transferred there automatically. …
Unbelievably bad phone service. I was calling to cancel my policy and went through all the correct steps to cancel including all the phone prompts. The system said the phone I was calling from did not match their records, but it did. I had …
Best insurance I’ve had. My apartment has been flooded twice due to ghetto neighbors getting evicted. They have put me and my dogs up real quick while apartment was being repaired. Paid my claim fast.
I found this company to be very helpful. I have used eRenterPlan for a number of years and always had a positive experience. A few months ago I had, unfortunately, an opportunity to utilize my renters insurance. My roommate and I had our …
Absolutely awful company. We were auto-drafted 2 weeks before our policy was to expire without any warning and the amount over-drafted our checking account, as we keep the majority of our funds in savings. I called to cancel the policy …
Generally flawless. Easy to setup, easy to contact and very understanding.
I reported one loss (my bike was stolen) and did not have any problems
getting a refund – everything was done swiftly and courteously. …
My husband and I filed a claim about two months ago. Our apartment was broken into. We were told they mailed the check and we should get it between 7-10 days. After not receiving it we decided to give them a call. The lady said they sent …
It was very easy to review the options and select a plan that best suits my needs. The entire process took about 5-10 minutes. I love the auto-renew option, so I don’t have to worry about manually paying another bill online. I would definitely utilize this service again and would also recommend to friends and family members.
It’s a cheap & effective way to get renters insurance, I’ve had them for over three years now without any issues of sort.
Word of advice. Don’t give any business to this company. I had two transactions issues with this company. First, when you sign up, they offer you to pay the plan monthly or lump sum amount. I chose monthly. Not sure why they didn’t follow …
once you singed up it wont let you cancel it, truly a scam company
Living near the coast, I decided that we needed to have renters insurance for the house we were renting. I researched A LOT of insurance companies, but chose to go with eRenterPlan because it was easy to sign up and the prices and options …
Super easy set up and customer service is always extremely easy to work with. I love that i signed up and they tok care of letting my apartment know right away without me having to take extra steps.
Does not send an auto notification reminder. They auto renewed me after my original policy was finished and didn’t tell me either by call or email. While its ultimately my fault for not checking the charges on my credit card, they charged …
I signed up for quarterly billing. Every 3 months, they would email me and my landlord that my credit card was declined and my policy was pending cancellation. (I didn’t really enjoy my landlord wrongly being told I didn’t have $75 to my …
Had my car broken into at my apartment complex back in September, filed the claim day of. I didn’t hear from an adjuster for three weeks and only after I threatened to report company for fraud. The last communication I had was with Scott on …
So far I have to give this company four stars. I didn’t use their service very long and have never had to file a claim, so I can’t speak for anyone who has; but as for myself, I must say the set up process was very painless. In fact, I …
Easy to use and great customer service reps
I would recommend not using this company. Their online portal is very buggy. I was unable to access my account on several occasions. …
They sent me a cancelation notice on January 13, 2022 that I received on January 22, 2022. This gave me no opportunity to renew my membership but went online today January 24th to sign up again. We’ll see what happens.
It’s an insurance company, nothing special. They have a smooth online sign up and cancelation process which is a plus
Easy enough to spin up a policy. The customer support and billing experiences are not smooth. Grateful I did not test claim services. Annoyed, on three occasions cancelled policies have been renewed and had to be refunded.
I feel very well and secured in my apartment. My work place is about 25 minutes! This place has a beautiful and positive environment, the prices are acceptable.
Still charge your money even if you cancelled the policy, and didn’t send me any notification about charge. What a horrible company. I strongly recommend not to sign up with this insurance company
Let me start by saying I have never left a bad review on anything before because I have never been so disappointed by a service. We have been using eRenterPlan for almost 4 years and I have nothing positive to say about them. I’d give zero …
After several attempts to get rates only managed to get hung up on multiple times on top of getting disconnected several times.
Basically a scam. Worst company I ever met in this world. They’ll literally do anything to make sure you cannot cancel the insurance plan even if you do not live in the apartment any more.
Upon signing up, there was no information given that they would automatically renew my plan. I just called today to cancel and obtain a refund for the charge. I have used Assurant in the past and they have gone above and beyond in taking care of this. I highly recommend not signing up with eRenterPlan. Hope this helps all
I don’t remember everything like I used to but they don’t mind letting you know when it’s due a week ahead of time and then again maybe 3 days before the bill is due. I’m very satisfied with them.
Horrible service, customer service is terrible takes 3-4 weeks for a refund and will charge for a policy continuing a month before the policy is even due to renew
Hold times are ridiculous. I was on hold for 20 minutes and then was transferred. From there I was on hold for another 15-20 minutes. Once I got someone on the phone, the phone disconnected. It would have been wonderful if someone would have called me back. Meanwhile, I am on hold again. SMH
Scammer alert! This is the most unethical company i have ever dealt with. Look at the previous reviews here and on yelp. They will keep charging you even if you have already cancelled your policy and they will NOT refund you your money. …
Easy to deal with. You can talk to an actual person right away and the website is user friendly.
Experience:
Based on my experience this is an outstanding insurance company. Costumer service is top notch. Really inexpensive, had them for the past 2 years. …
User friendly website. I’d advice to go directly to the website instead of through a third party if you’re trying to get insured in advance. The option for a future date does not show up on third party apps – not sure why.
Their customers service are so rude. The representative I spoke to was obviously very annoyed by my request to cancel my policy (because I moved out of the apt) and for the refund for the period that I already moved out. She asked me the …
I have had this renters insurance for a long time now. We have had some issues with theft. E-Renter Was there. Hats off. They are also very fast to handle your loss. Also they will be quick to deny a claim if it’s not covered. Good insurance.
it took 3 years to get them to cancel my plan after I moved and no longer needed it. after canceling it online, getting charged the next year, then canceling over the phone, not getting a refund, and then still getting charged the next …
This company still charge me money even if I moved out and cancelled the policy months ago and didn’t send me any notification about charge. I have contacted them many times. The response have been always slow and not relevant. It’s such …
Don’t bother getting the puppy insurance in your policy. Apparently, it covers up to $500 but only after your security deposit is used up. So if your security deposit with your apartments is $600 and your damages are $500, then this …
Terrible Customer service, the Representative made a big mistake on my account ended up canceling my policy and I was charged extra. The company did not do any ting about it. Do not sign up with them.
I have been waiting 2 weeks for a refund to my account due to canceling my policy in MAY, this company continues to give me the run around and I am about to contact my lawyer for fraudulent activity in this company. Do not use them as they are unprofessional and lie to you constantly.
I’ve been with them for years and it’s always been a great experience. My apartment flooded a couple years ago and they handled everything- including a hotel transfer after I was unhappy with the initial one. Just transferred my policy to …
Literally a scam. I signed up for this as it was suggested by my apartment. I moved and bought homeowners insurance. This plan auto renewed even though I specifically asked them not to. Its taken from March to today for me to successfully …
Easy to sign up and very fast and efficient when I had a claim. No hassle. Highly recommend.
Go the other way! Used these people for most of the last 10 years. I’ve never had to file a claim. This is my first time having to. My apartment complex has confirmed stuff was damaged. I filed the claim back in November. I finally received …
Scam of a company. They billed me for a property that I have not lived in for over a year. They did not cancel my policy when I asked and then billed me for over a year. After that, they wanted to not give me a full refund.
Unprofessional! My property called and asked me updated something on my policy so called and got an agent that at first said she didn’t see my apartment listed. I was extremely confused because I had been paying them monthly for coverage. …
SCAMMERS! I have never heard of this place a single day in my life until for the last two days, my bank keeps notifying me that they are attempting to take $158.00 off of my card. I don’t even know what this company does and I’m scared to click the website and check because I feel they will hack my info. This is crazy!
I canceled my policy and received the cancellation form in the mail that confirmed my policy was canceled. 3 days later there is a charge on my credit card account from eRenterPlan for another 3 months of coverage. I did not authorize this charge and am very angry.
Great company I love the package I purchased and it worked out with my budget The customer service representative is there to guide you and knowledgeable as well.
Good price and easy to setup. Customer support for cancellation was amazing! Fast, respectful, and got me a refund immediately. Will be using in the future.
they make it impossible to cancel. I called to cancel months ago and just got an email saying they will automatically charge my credit card for another year! I NEVER signed up for an auto renew because I knew I was moving. I tried logging …
A few months ago there was a fire in our apartment building. We stayed with family that night and called to start the claim process the following morning. Within maybe 2 or 3 hours they had us booked in a nice hotel. This was a Friday …
Best Renters insurance agency ever! Had them for over 2.5 years and they were the most helpful.
I had my goods stolen twice, both times outside the house and my renters plan …