Hello my name is Doris Walker and I needed to speak to someone in personnel and it took over 5 minutes for someone to answer, all I wanted to know is what were my employment dates beginning and ending at your company. …
Depends on who you get when you need customer service from them, usually I have to call about the same problem few times before it’s taken care off. The app is not good at all and not many people can help you with it.
The equipment was hard to install and you cant get through to customer service. So I cancelled it but they still will charge you. Have to pay again to mail it.
Horrid customer service. 18 months ago, I moved my alarm service to Bay Alarm company. They said I could upgrade my current system and they would have sales call me. After 18 months and multiple calls to them, I am still waiting. Go somewhere else.
I had a unit stop working, not my fault, I had to pay a huge amount to get the replacement machine sent to me and now they are expecting me to pay to have the defective unit returned to them. Really! And the shipping charges/options they …
Disappointing customer service. After 20 years, I decided (for private reasons) to terminate my Bay Alarm contract. I did so by writing a letter and sending it, with my check for the current bill, to Bay Alarm. They continued to bill …
Bay alarm was incredibly prompt, professional and pleasant to have on site during the install! The installers were very attentive to detail- Very happy to be a customer!
Refund NOT forthcoming! Purchased this service for mom for added peace of mind and safety until we could get her moved to our town to keep an eye on her. System functioned as described. My issue is that when I returned the equipment a …
DO NOT USE!
Poor customer service!! I had several calls with supervisors etc for the past 24 hours with no call back or resolution of the issue. This medical alarm …
I would agree with the comments here that there is something wrong with their service. Signed up for an upgrade because we switched our LAN line. Almost one month later and still have not heard back from them on install date despite …
Our company had Bay Alarm install parking lot cameras and an indoor shop camera, and the tech Jay knew his stuff, to put it mildly, he and his assistant were thoughtful, professional, and quick. The correspondence I had with management …
This service is not as advertised be very cautious
Professional and efficient!
Hello my name is Doris Walker and I needed to speak to someone in personnel and it took over 5 minutes for someone to answer, all I wanted to know is what were my employment dates beginning and ending at your company. …
Sending us charges after service is cancelled even though they said no more charges were due. And no remorse for sharing incorrect information.
Depends on who you get when you need customer service from them, usually I have to call about the same problem few times before it’s taken care off. The app is not good at all and not many people can help you with it.
The equipment was hard to install and you cant get through to customer service. So I cancelled it but they still will charge you. Have to pay again to mail it.
Horrid customer service. 18 months ago, I moved my alarm service to Bay Alarm company. They said I could upgrade my current system and they would have sales call me. After 18 months and multiple calls to them, I am still waiting. Go somewhere else.
I had a unit stop working, not my fault, I had to pay a huge amount to get the replacement machine sent to me and now they are expecting me to pay to have the defective unit returned to them. Really! And the shipping charges/options they …
Disappointing customer service. After 20 years, I decided (for private reasons) to terminate my Bay Alarm contract. I did so by writing a letter and sending it, with my check for the current bill, to Bay Alarm. They continued to bill …
Bay alarm was incredibly prompt, professional and pleasant to have on site during the install! The installers were very attentive to detail- Very happy to be a customer!
Refund NOT forthcoming! Purchased this service for mom for added peace of mind and safety until we could get her moved to our town to keep an eye on her. System functioned as described. My issue is that when I returned the equipment a …
DO NOT USE!
Poor customer service!! I had several calls with supervisors etc for the past 24 hours with no call back or resolution of the issue. This medical alarm …
I would agree with the comments here that there is something wrong with their service. Signed up for an upgrade because we switched our LAN line. Almost one month later and still have not heard back from them on install date despite …
Bay Alarm is reasonably-priced, always helpful when I call and willing to help me even with the simplest things.
Bay Alarm agent was professional, knowledgeable and courteous over the phone guiding me through resetting the alarm after a phone service outage.
Our company had Bay Alarm install parking lot cameras and an indoor shop camera, and the tech Jay knew his stuff, to put it mildly, he and his assistant were thoughtful, professional, and quick. The correspondence I had with management …