Ty was my representative and she was absolutely wonderful! She is so understanding and gave me great advice on how to keep up with my bill. She helped me with all my needs and showed great empathy for my situation. She is a great employee and I hope Evergreen appreciates her as much as I do! Thank you Ty!
We have had Evergreen trash service for some time now. We are very happy. We recently needed a roll off for a clean out. Tammy was fabulous in helping with the contract. The driver put the dumpster exactly where we asked to have it. Great, professional and reliable service! Would highly recommend.
I keep calling left messages they haven’t returned my calls , and they are not opened for business I’m really frustrated but people work there daily 🙄 …
This company is HORRIBLE THEY NEVER PICK UP WHAT THEY ARE SUPPOSED TO THE BLAME MY TRASH . I have FOLLOWED ALL RULES AS FAR AS WASTE IN RECYCLING CANS !! They are THE WORST LA Y RECYCLING GUYS !!!!!
Good trash pickup but their billing department is really bad. Mostly process level problems, not the people. Blame their customers for bad business process.
Great service, customer focused and locally owned. They care more about their customers than the nationally owned big companies. They’re competitive on price and still give better service.👏👏👏 …
I don’t use their services but every Wednesday when they provide services in Clairborne neighborhood their trucks left lot of Liquid/ Sludge behind which smell very bad for days.
Evergreen is by far the best waste service I have had I switched from waste management to evergreen and that was the best decision I made the gentleman that service my house is always friendly and upbeat and respectful it a pleasure doing business with evergreen keep up the good service.
Worst people ever to deal with, when you call them they never and phone, on top of that they don’t value customers! Worst company!
Wonder how long they will last with better competitors
Worst service do not hire this company y have a party over the weekend have cople extra bags they just do not take anymore then bucket second time they doit im switching to a newer company do not waste time with them
Excellent service and reasonably priced. Lots of different plans for yard waste and they pick up recycling every week. Don’t even bother with waste management who is completely incompetent.
Called and left many voicemails, no response or returned calls to answer my query. Looking into other trash removal services. Horrible customer service.
Worst trash company ever when it comes to customer service. The girl Theresa is the rudest person ever. I have been trying cancel service for month now and the refuse too unless I payment 3 month of service I have not received yet
They are a great service to use.. my 3 littles of when they come on Thursday wave to truck and the guys wave and beep. Great group of guys thanks for making my 3 littles day!!
The ladies in the office are very nice and helpful. The drivers and helpers are always friendly and take their time. I’m very happy to be with a company that is local and cares about their customers!
This company is beyond unprofessional They leave trash all over the road they dont pick up your trash on time they take one can and not the other Ive watched them scrape up against neighbors cars and drive off. This company is pathetic!!!!
They’re a local company that has done a great job with my trash and yard waste. The couple of times I have talked to customer service I have been shocked and how nice and helpful they have been. My last service was bitter and nasty.
I’m new to the area and the staff has been so amazing, each person I have spoke with has patient, explained everything clearly and followed up when they said they would. They have been a wonderful warm welcome to DE.
Only had this company 2 months got my bill for the next 3 months covid fee 6 dollars that fee should have already been included when I signed up as I am now reading the reviews that the covid fee started months ago
cancelled service months ago. never received the refund (2/3 of my last bill) they promised after telling me “we don’t do refunds”. Guess they will say whatever to get you off the phone then just not do it. Well i hope you do small claims court….
The best customer service I’ve ever had. These people are extremely friendly, understanding and helpful. I wish I could give more stars for how awesome Evergreen is.
BAD ETHICS …BAD CUSTOMER SERVICE There is no excuse for bad customer service .. They have not picked up trash for 2 weeks. When my wife call the woman she spoke to said that she would call the driver and call us back. But you guessed it .. no return call .. Switching companies obviously
We have been so pleased with Evergreen Waste. Every time we have needed a bulk pick up it has been granted and for free. The customer service dept is friendly and super helpful.
EG is the best trash service I’ve ever had. 2 trucks for weekly trash and recycle pick-up AND “special pickup’s” for the odd appliance at no additional charge! I would recommendl these guys to everyone.
Rates keep going up and they now charge you covid response fee of $6 dollars. What an the hell is a covid response fee? These people are horrible. Better trash companies out there.
We are the trash company’s worst nightmare. Every single week we have overflow. Always putting out big bulky items. They take everything. EVERY SINGLE TIME! Huge props to our amazing trash guys.
Such a great company! Prompt service, very friendly customer service, and they never leave my trashcans in the middle of street or my driveway when they are done. Keep up the good work!
Update review….. now they dont even pick up all of you trash. My mom had some trash outside her can ( which is stated on online that it’s aloud). My neighbors have had a full curb and they have taken it.
Awesome service, always on time, always willing to take everything we put out with no complaints! Call ahead if you have something large or unusual and they will be sure to make the proper arrangements. Would never use anyone else!
They DO NOT pick up the boxes I have right next to the trash can. This is the second time! One time they took all of them but for some reason 1 when was thrown in my driveway. I really do not recommend them at all!
The few times I’ve called about specific pickup, their Customer Service, was excellent! They are very friendly, and informative! I would definitely recommend this company!
We absolutely love this trash service. They are reasonably priced, come when they are supposed to, pick up everything and leave our cans in an orderly way, and are really helpful with special pick ups. Can’t say enough good things about them.
This company is a joke and anyone with half a brain should look somewhere else for their trash removal. Complete incompetence followed up with lying and an inability to answer the simplest of questions.
Truly, this is a garbage company deserving of the title. They haven’t answered or returned a call in the three weeks we’ve been calling about the fact that they haven’t picked up our recycling. …
They consistently miss trash and recycling pickup. Try and reschedule holidays with less than 24 hour notice. Kind of silly considering people are usually on vacation or busy the day before a holiday. Make a schedule and stick to it!!!! …
Every green waste is the worst don’t get this. Garbage company going on 4 weeks no pick up at all even if you stand outside the garbage company driver disrespectful I had them over a year stay away period!!!!!!
I’ve been calling since yesterday all day about our trash. We’ve been doing some renovating and I needed them to remove additional trash. No answer just a the voicemail. No text back and I just tried calling again voicemail. I’m about to get in my car and roll in person.
After years of problems with Waste Management I was fed up & called Evergreen to start a new account. They said they serviced my area & could begin picking up the following day. However six hours later they called me back & said I was …
The customer service is fantastic and i feel like its a personalized experience. Its so much better than those national corporations like Waste Management and Allied Waste i would know because i had them both. I recommend them to all my friends and tell my wife to as well.
They are a great company. My husband has forgotten to put the trash on the curb and the driver has came up the driveway to get the bin-twice! I would call that great service! Always friendly when I call.
We have tried to contact them for weeks and they do not call back they suck I live at 22 roxeter rd we needed to transfer names on account and there has been no response so we are canceling and not paying remainder of the bill.They say there swamped but had time to pick up my cans and not answer there phones there horriable.
Took my can out to the street as they were at my neighbors, driver went right past me and left neighborhood. There is a lot of attitude with these folks.
So this company blames me for lack of correspondence between them and I. instead of them trying to contact me to let me know what’s going on with my trash removal your driver just drove by my house picked up my neighbors trash but left mine. it’s unprofessional it’s rude this company will not have my business for a long
I am totally disgusted with this company! Their men leave the garbage cans in the middle of the road; today the mail man had to move the cans to the side. I have called and complained, was told that they would inform the men, but nothing …
Both my recycle and trash cans are broken and fill with water when it rains.Called 3 times this week…No response or callback.
Looked at reviews an it is apparent that the last 6 months have been just as described.
This company is charging their customers for a COVID-19 fee even after the government has given them a stimulus package. They are taking advantage of their customers and I don’t recommend them.And by they I switched to WM and I have a better rate then what I was paying with EG 😂 …
I love that they answer the phone when I call, which rarely happens anymore. My trash lady goes beyond her responsibilities by grabbing my bin even on days I forget to put it out. They have been so very reliable and professional. Thank you!
They did not pick my recycle trash. They opened the cap of that trash can during heavy rain. Now all my cardboard from last week is soaked. Ridiculous. If you do not want to do your job, fine. Can you please simply leave the cap closed as is?
This morning many people in the neighborhood did not have their trash out because it is Memorial Day. The service men in the truck this morning quickly went up to peoples’ trash cans at their garage and helped other people who were hurrying to get their trash/recycling down to the curb. They were on it.
Just wanted to say thank you to the people that picked up trash on Flute Drive this morning. My neighbor told me that my recycling can had gotten knocked over from the wind and the people that came to pick up the recycling picked everything up for me.
NOT IN MD! When leaving a review, please be mindful that this is Evergreen Waste Services is in DE, not the Evergreen us folk in MD are having a hard time with. …
These guys are in Delaware. Great company! They take your yeah even if you forget to call ahead to give them notice about extra waste. It’s been a year and a half and we never had an issue. Prices went up, but so did landfill prices for them.
So apparently if you have anything outside of your trash cans, there’s a 90% chance they won’t pick it up. I disassembled my grill, but left the top part of the grill next to the can. Nope, they won’t even touch it, even though the website …
Nothing like seeing an Evergreen trash truck drive down the shoulder of Harmony Road for a long distance because traffic was backed up. I thought they were better than that. Lost some respect for the company. It was quite disappointing to …
I was unable to put out my cans after Thanksgiving and they were really full. I called Teresa at Evergreen asking if I could pay for a separate pick up before my next scheduled pick up since they had stuff that would not do well for a whole …
Absolutely ridiculously poor service. I am a disabled veteran with mobility difficulty. They have skipped my pickup 4 times in three months and over the last week I have called three times to get them to pick up the trash they missed on the …
Customer service is the best I have ever dealt with, I had some billing problems, my wife passed away and always did the bills, not only were they professional they actually cared. Took care of the issue, and 2 days later a sympathy cared …
I am not normally home when the waste collectors come to my house. Today, I watched them come down the street and collect trash. I was grateful for what I saw. First, I noticed that all the bins were facing the street and when the trash was …
I called for a large item pick up late Monday afternoon attempting to get a pick up for my Tuesday trash although it was minute, I was told that they wouldn’t come until next Tuesday. Less than an hour later, 2 guys gladly came and picked …
I have been using evergreen for 5 years now. Usually pretty good relatively no issues with exception of some random incorrect charges that I have to call to get fixed here and there. If you can get a neighborhood discount that is beneficial.
Expect a increase in your bill and extra charges for services. I was happy with the services but after missed opportunities of trash pick up and increased fees I am having serious 2nd thoughts. I am sure they have a lot of calls due to the bill increase, but I feel people will get pushed away due to this.
Price was matched to obtain business but consistently rose shortly thereafter. Trash can frequently needed to be cleaned on the outside after pickups. Customer service was not at all accommodating when the company failed to deliver on promises.
Horrible customer service. They skip our house twice a month. No consistency in time they arrive. Throw the cans around. Called today because I was taking the trash out today and the guys drive right past me. Customer service said if the …
When we needed them they were there for us. Had someone leave a large TV on the corner of the property over the weekend. Evergreen was so good and helpful to come and take it away. It would have been so easy for them to put it off or …
We use them for garbage and they won’t answer we’ve been calling and leaving message since 12/1 and on 12/5 and on 12/8 no reply’s we owe on the account we’ve received no bill yet at all we need to make payment we’ve tried calling and …
I have been lied to twice about picking up my yard waste that I pay for. Two Mondays I have been promised.Very disappointed with no call backs and being to!
My address seems to always get missed and now we are working on week three with no pickup. I have called, texted, and left multiple messages. With no response. Nothing. Nada. This is the most frustrating part, the company could care less is what is being presented.
They are the best. My elderly mom lives by herself and her driveway is steep. The guys bring her cans up to the top of the drive after each pickup. To those guys, she thanks you and so do I. Knowing that her community is so caring makes it a little easier on me being 2500 miles away.
Everytime they come pick up the trash, leaves half the trash on the floor. Last week when they picked up the trash, one whole bag of trash was dropped in front of my house with several small trash. This has been a standard practice and im …
I have been using this company for years, they have been great to work with! The last company I used never answered their phone and always left my cans in the street. I have recommended Evergreen to my friends and they have also had good experiences. Plus paying less!!
I had another service for a long time then decided to try EVERGREEN. This morning my choice was rewarded. The guys are on-time every Friday. Well, this time I forgot to take out my trash on Thursday night. I heard the truck on Friday …
I switch from Waste management to Evergreen waste after I got tired of waste management being thieves and having rude customer service.. I’m very happy with Evergreen, Customer service is great agents are very respectful and nice. …
Are you in the market for a waste service that takes your cans away after missing 1 payment and then tries to charge you a $45 fee to return the cans? How about a waste service that breaks your cans and doesn’t offer to replace them? Just …
We just changed over from Waste industries to Evergreen and the process was painless. They offer more consistent pick ups (only holiday is Christmas); they pick up one bulk item FREE each week AND they offer yard waste pick up at a very …
Was good at first. But it seem every 6 months the try increasing the bill. The neighborhood has tried getting the discount for 5+ years and still not able to get a discount. Received my new bill and its has increased again. Looking for a new company before paying this bill.
Thank you so much to evergreen! It’s never easy when you have sons at an age of wanting to be helpful! My boys brought the cans back up to the house with trash in it still and when I called to try to catch them they were super understanding …
What a disrespectful company this is. No wonder people switch to companies like WI or WM. They have the audacity to charge customers a +6$ Covid Surcharge. Not only that, they have been sneaky about raising the price year after year. I …
This company is charging a few for COVID when apparently they are not supposed to. Which I will be contacting the state about. Also their trash collectors will drop trash and will not pick up. Lastly, I have put out two small hampers and was told they are considered bulk because I didn’t put them in the trash.
All my interactions with Evergreen Waste have been very positive. They are a local company and provide the service you would expect to come along with that. The office staff is helpful, they take pride in their trucks (they always seem …
We have been very pleased with the service provided, and every phone call has been polite and positive. Prices are much better than Waste Management, and we get a senior discount. The drivers do not blare music at 7 a.m., nor do they leave …
I texted Evergreen this morning to schedule a bulk pickup for a piece of furniture. I received a text back promptly advising what day they would do the pick up. All my questions were answered and I am delighted with the service.
Rebecca & Evergreen Waster Services are Excellent. They provide superior Customer Service and will personalize your experience (unlike the big haulers). They offer very Competitive Rates as well and are on time on pickup days. they also …
Originally had a different company, but they merged with Evergreen. No issues until Evergreen took over. We had recycling and trash pick up. All of a sudden, after a couple months of them picking up recyclables, they stopped picking them …
I am a recent new and now past customer of Evergreen all within probably about 6 months. When my first bill arrived there was an $8 additional charge with an explanation that trash accumulation had increased during COVID and that they are …
Funny when they are getting payment from you they have no problem answering a call but when a trash can is reported stolen it takes 2 days for someone to say they don’t have an account at the address i where i live. Thanks for nothing
I’ll find a more reliable trash company who communicates with their paying customers
Not only do they tend to have the lowest rates, the drivers are professional and the office staff is always friendly and helpful. Bonus – unlike most trash companies they do not charge for bulk items when you call in advance! I just called WM and they wanted $40 to pick up a sofa. Evergreen said no charge, no problem.
This locally owned and operated company is a pleasure to work with. The collectors are great guys who very reliably pick up our trash and recycling on a weekly basis. They offer very fair and flexible yard waste and large appliance …
I can’t really comment on their trash service, as I have not been a customer. I have, however, attempted to become a customer, but that did not happen due to poor customer service. I called several times (because I did not receive return …
I am writing this due to how they are treating their loyal customers vs new customers. New customers are paying $60/ quarterly compare to loyal customers paying between $79-$90/quarterly. When I called to get adjustment when I heard my …
Today I was able to witness your employees go above and beyond. You see I’m an educator and I sit at my computer everyday teaching middle school students. And today what I witnessed melted my heart. …
I have had a service agreement with nearly every waste hauler in the area. I have had poor customer service, missed pickups where I have to baby sit the drivers to make sure they picked up (not my job) only to not receive a credit for …
There was an error in my bill. I had said i wanted to pay for the entire year at once so i would get free yard waste. They only charged my card for a quarter so i got charged extra for yard waste pick-up. When I brought this to their …
My trash cans were randomly picked up by EG. When I called I was told they were taken by accident and that the driver was new. They were supposed to take my neighbors cans but took mine instead. I was told they would be back within a day or …
I have been with Evergreen since it started but I noticed after the company moved from Hockessin to New Castle things have changed. The shift from a friendly caring supportive company has been replaced with rudeness and money driven. …
My husband and I have been customers for over two years. On my last bill Evergreen added a ” Covid surcharge ” of 6.00. I sent them an email requesting them to adjust the bill as we are retired and our trash has not been affected by …
Great customer service. Forgot to put my trash bin out and discovered they had already picked up. Truck was still down the street so I flagged down the loader and they backed up and picked up my bin. These guys do stuff like this often …
Ignorant. Rude. Unprofessional. And unable to do their job. They are a trash company that refuses to pick up the trash. They lied to my wife and I to get the contract, promising us unlimited overflow and recycling, the reneging on that …
This company is BS. They claim they will work with you next time after you are late on a payment. So my payment is due October 1st and they picked up the first 2 weeks. Week 3 didn’t put my trash down because of no agreement from me. Ok so …
I love this company. We have never had a problem in the year we have used them. The customer service is great and the guys that do our neighborhood are really nice as well, they always say hi to my husband when he is outside. The garbage …
These people will increase your bill every time the landfill increases their bill. Or if the neighborhood
Has a surge in trash, even if you have the normal amount. They won’t adjust or …
Best service I’ve ever had (in 33 years of dealing with waste service companies in multiple states) – with Evergreen I’ve never had a missed pickup, the cans are securely placed after pickup (yesterday was horribly windy and the Evergreen …
I called several times to let them know my Fathers trash had not been picked up . Today I spoke to Amanda , she put me on hold to figure out why this kept happening ? Within a couple minutes she explained to me that we had the old can from …
I’ve been using EWS for the past several years and am pretty happy with the service – weekly pickup for trash, recycle and yard waste and customer service. I think the COVID surcharge is reasonable given the current circumstances. I am …
Overall they are okay. Not great. I pay for cans to be picked up at garage they rarely get put back where they are picked up, instead blocking the garage door. I am told to call for a pickup of our second can and when I call, they confirm, …
I left Waste Management due to price. I go to Evergreen and have nothing but issues. I have had to call 4 times because they didn’t pick up my trash. I had their can my can and 1 bag and I was told I had 3 bags. 1 bag, 3 bags. Just pick up the trash. That’s what I pay for
Horrible Customer Service. i called to complain about removing the dog waste from the garage and leaving it on the ground. if the was was in the wrong bag if they took time to remove it they should have took the time to put it the can right …
I live in a devolpment on a corner lot and since cars were parked on the street the driver took it upon himself to cut the turn and run over the landscape rock hit a reflector sign and even drag the rock in his dual wheel. I believe with …
Special pick ups are problematic. They will give you a date they will pick and don’t. First time my wife and I called approximately 5 times and about a month later it was picked up with several dates given in between in which the pick up …
We have been using Evergreen Waste Services for about 6 months now, and my wife and I couldn’t be happier with the all around service. The staff is courteous, friendly and respectful. The pickups are always made and made on the right …
I have never dealt with a company like this… They change the rules every 6 months. I was never notified of price increases. I was told one thing by one employee then another by there so called office manager Rebecca! i asked to speak to …
They do a good job at a reasonable price. All these people complaining about a surcharge are ridiculous. If they’re has been just a 20% increase in trash they collect, they may need to make another stop at the dump or add whole nother truck …
Drivers are extremely angry, not sure why. They will throw cans so hard that heavy bolts holding lid to can come off every six months or so. Plus the original price went up 15% over the time Ive used service. Not sure why the workers are so unprofessional but stay out of their way!
The team that services my community has always done fabulous since we joined a few years ago, but now they’re going above and beyond even more. Since the vivid-19 pandemic, both of my young kids have been home. The highlight of their Friday …
So I have been using Evergreen for years and my community suggests them also. Occasionally I have had issues with trash not being picked up. This week they decided without notice not to pick up any recycling if there is plastic in the can. …
Evergreen has great customer service in office and out. Always collect the trash it seems as if they don’t even take off for holidays we never have a 1 day delay in pick up service. I have never had a problem with this company. They pick up …
We are coming from NY where trash removal is done by the municipality to DE where one has to secure a private company. Alexis from Evergreen (she’s a keeper) patiently and courteously walked my through the process not once but twice (short …
They aren’t responsive to customer phone calls. I called to pay the next quarter in advance and to schedule an item pick-up. I called a total of 6 times and left 2 voicemails (during business hours) over the course of 2 business days and no …
I use this company for home trash removal. I have complained to them 5 x about not leaving my trash can in front of my neighbor’s home, or the driveway blocking my entering or exiting my garage. Twice they have left garbage bags in the …
Another review was basically the same exact experience as mine where the guys are too rough (thus breaking the lids completely off), leaving trash in the street, and not being able to get ahold of anyone in the office (EVER) to complain/get …
They have always been very helpful and pleasant. We recently moved and they were very helpful when we needed to have our trash picked up one time after the service was canceled. Anytime we had a question or problem they always helped us out. I would definitely use them again for out trash removal.
They skipped my yard waste two weeks in a row already. I have a big can of yard waste sitting there getting really stinky. I called a million times but no one ever picked up the phone. Neither did anyone reply my message either. Such a …
I have been using Evergreen for years but I switched companies when my husband was laid off in an effort to save money. This was a terrible decision because the new company was awful compared to Evergreen. Everytime I called the new trash …
Evergreen Disposal, Waldorf, MD. The recent route and schedule change has resulted in no scheduled collections for over five weeks! Multiple calls, lots of busy signals, promises of supervisor oversight, and notification of Corporate and …
It was great service for a year. Then they changed the pickup days and the system did not work. We have not had a pickup in three weeks. The company does not have an email or voicemail box. Phone call is hit and miss. When I could get ahold …
I call to pay my bill quarterly. The girls are very pleasant and professional. I’ve never had a problem with trash pick up and they are great to remove bigger items if you have them. I recommended to my best friend and now she uses them as well. Cannot get a better deal with anyone else!
Be very careful not to leave a lid on one of your bins even 0.001 of a millimeter, or drivers will use as excuse to not pick up. Rules are rules, I guess. I sure regret tipping the drivers $100 this Christmas. …
Today, as I left work, I pulled into Evergreen’s parking lot because I had a flat tire. After I made my phone calls and couldn’t reach anyone, I attempted to change it myself. As I was out there, probably doing more damage to my car, a …
We have had five waste companies since we moved to Delaware. First Allied Waste (purchased by Republic), then Waste Industries (purchased by GHL), now Evergreen. The reasons we switched were excessive price increases (on the order of 20% or …
I switched to Evergreen from one of the big conglomerate waste haulers after experiencing years of constant price increases, sloppy and unresponsive service. Evergreen had started servicing my neighbhood and I noticed the good work that was …
We hired them to replace our existing trash removal company. They were new and their rates were reasonably less. Occasionally, pick up service would be missed. However, over the past 6 months service has been erratic or non existant. When I …
I’ve used them for 8 years. In the last 8 weeks they skipped pickup 3 times. Than after paying my 1/4 bill they doubled my cost and sent me a bill 1/11 with no notice. …
This used to be a great company.
as of the last few months things have gone down hill! I mean all the way down, the drivers are careless and spill trash in the street, put the cans blocking the …
I’ve used this company for three years. I left a couple of messages trying to cancel my service as I am moving out of state. I finally got a call back today and when I mentioned that I wanted to update my billing address for the refund that …
We paid for trash pickup 2 cans twice a week which was reduced to one can once a week for the same price and they didn’t even show up half the time before this change so it was more like once a week anyways… When they miss your trash …
We have been a customer with Evergreen for many years in Calvert county and recommend them to several new neighbors. In the past three months the pickup service for recycling has been horrible. We have call each time they missed picking up …
We’ve been using this company for the last 4 years and will now be shopping for another company. Last Tuesday, the night before our pickup, they called me at 3:30pm (an hour before they closed for the day) and simply said “they needed to …
Evergreen waste is the best company we have ever used for trash removal! We forgot to put our cans down this past week following Christmas and our kind service team went out of their way to grab them from the top of our driveway and return …
I’m honestly shocked at a lot of the experiences people are writing about on here. I have had Evergreen for over 10 years and for the most part the service has been great. I have never had my trash left unless I forgot to pay or didn’t …
I have been a customer for 10 years plus! It started with Covid Fee. I had no more trash than normal for one person. Didn’t pay the fee. Kept charging more and more late fees. Th office staff is terrible. First said no credit until I closed …
I used this company for 7 years. I paid them once a year in full. I recently moved & where I moved to.. Evergreen did NOT service my new address so I was forced to cancel. I asked if I would be refunded the money that was NOT USED since I …
Reliable local trash company. Market competitive price(not promotional/no contract)with reasonable but infrequent rate increases. Low considering how much everything else has gone up in price recently. Free large item removed every week. …
This company mistakenly took my trash cans. Initially denied it, then admitted their mistake. I was told I was priority to receive my trash cans. Today I was supposed to receive my cans, I CALLED THEM (Wed) to ask when can I expect my cans. …
Reliable and consistent pickup for trash and recycling in my neighborhood . Reasonably priced. I’ve been a customer for years and appreciate their quality and professionalism.
Trash bins are left with trash. Consumer service do not return inquiries or concerns . We will switch to a more reliable and consistent company. Horrible service high prices and horrible service .
This is a terrible company. We recently moved and are using this trash company because that’s what the previous owners used. For the past two months, the trash service has been unable to completely empty our trash bin. They leave at least a …
I inherited this company when my company sold out to them I stayed with them because I had paid for a year. One day they drop trash in front of my house One of them being a large piece of plexiglass which the truck ran over and busted into …
Love this company. I am always amazed that no matter what i throw outside to be picked up that it does get picked up. The collectors are hard working and very professional. The office staff are always receptive and nice! Price is cheaper than my last two collectors but with better results
Super upset. New service. Contacted the company on the 30th. Thursday- the day they pick up. When I spoke with the customer service lady, she was nice. She explained that they would try to add me to get cans sooner, but worst case they …
I love this company. No Company is perfect but Evergreen is probably the BEST home waste service company I have ever used. I enjoyed their service in Pike Creek, and then moved but had to switch from the company I inherited. They are a pleasure to work with.
Goodluck getting someone to answer the phone when you call. It’s been 3 weeks of calling everyday with messages and never a return call. Office personnel I would rate zero stars because I don’t belive they exist. The guys collecting the trash are great though
Gave up trying to set up service after multiple failed attempts of contact at different dates. 21’s century and you don’t have a website where you can set up/open an account? or an app? seriously? Should at least make sure your commercial …
This company is horrible. We paid for the first 3 months of trash service. It has been 3 weeks and we have not received our trash cans. No one will answer the phone when you call. Completely unacceptable. Now I have to contact the bank to get our money back so we can go with another trash company. Don’t do it.
I am beyond infuriated! This is my second issue with this company. I ran outside at 7:40 am with my trashcan in the pouring rain pregnant to put my trash on the curb. Both the driver and dumper guy looked at me, put the truck in reverse …
Here it is another week(10/20/21) of what I can only assume is that I put more trash out, than the guys cared to pick up…and when I call and can finally get through, they lie and say that my trash (which I put out weds. afternoon for …
Before yesterday I would’ve given Evergreen’s rating one or two more stars but the recyclable truck never came and when I tried to call today, and I called as soon as they opened, I was on hold 11 minutes and still nobody came on. Evergreen …
Beware! They bill you 3 months in advance and won’t refund the months you don’t use when you sell your house. On top of that they charge you $20 to pick up can and won’t deduct from the 2 months you didn’t use. Would never recommend this company.
They charge you even when they dont pick up the trash.. not sure how that works but ok.
On top of that when you try to contact them no one EVER answers the phone. Im …
Roll the dice to see if evergreen decides to pick up your trash or not. If they decide not to pick up and you call customer service they tell you will not be charged for the week – but then when you get billed a quarter later they did charge you. Literally the company is trash.
Failed to pick up our recycling THREE WEEEKS in a row. Our trash gets picked up but not recycling – the people will drive past and just not collect our bin. It’s unacceptable. I have had to take photos of my bins every week to show customer …
I spoke to Tylisha Webster about a service issue and she was excellent to work with. Professional, very courteous and helpful. I am giving 4 stars because Evergreen raised their prices yet again…sigh. …
I had the pleasure to speak with Martia she was very knowledgeable and very helpful. I wasn’t sure if I wanted their services but she did such a great job I had to agree with her great customer service. I recommend them to everybody.
if I could give this company a zero I would they are horrible and Adera is horrible worst customer experience ever, she has no caring bone in her body, maybe her family own the company because she don’t care about her customers at all, this …
I just want to give a shout out to my Evergreen Waste team. My recycle guys push my bin back up my driveway. It is very much appreciated because this way we don’t have to move it before we can back into my driveway. Please let your guys …
We’ve been using Evergreen for our trash and recyclables for years and have never had a problem with their service. The people in the office have been helpful and whenever I need an oversized item picked up, they schedule a special truck. Today the item was a big old icky 20 year old microwave. Thanks, guys!
I want to commend Tylisha Webster, for her astounding, amazing customer service. I called there Monday. She answered, and I’m so lucky she answered my call. By Wednesday she had researched the issue and had resolved my situation. She cared …
I never leave bad reviews but I wish I could give 0 stars. They haven’t picked up my trash in 2 weeks because I haven’t been able to pay my bill for this quarter because their online pay doesn’t work and no one answers the phone!!! I’ve …
I’ve never seen disposal employees work so hard and fast. Puts other companies who do the same tasks in a bad light. We have used this company for eight years. I remember the saleswoman was the best salesperson I’ve ever experienced, doing …
I’ve used Evergreen for quite some time now. I was very active in getting them into our community. When they came in, they gave us a great group rate.
My experience has been, when I’ve had any concerns I call them and they have …
Recently our street was blocked for construction on our trash pick up day. The workers did not hesitate to walk from the bottom of the street to our house, then wheeled the trash and recycling cans to the truck then returned them to our house. I felt they put extra effort into their service that day and really appreciate it.
I was a customer of Evergreen Waste services at my previous neighborhood (so I had a discount on the rate through my HOA)– they are a phenomenal company! Trash days are rarely delayed due to holidays which is very convenient, they are …
Haven’t had any issues with trash and recycling pick up. Was with a different company for years before I made the switch to Evergreen for lower prices and reliable service. Seems all my neighbors use Evergreen too. Would recommend.
After reading on here. And on Facebook. I see people get neighborhood discounts. I was told that is not a thing. My neighbors on our group say they pay around $70, I’m paying $99 plus a late fee. They have never been able to give me the …
I live in Pike Creek and I paid my dues in September next bill is due December 1st. They were supposed to come pick up my trash on Monday 14th of November and they never came. Never responded to my messages. I was on hold for the longest …
We just recently moved into our new home about four months ago and signed up with evergreen waste because our next-door neighbors use them. We have a household of four and I wasn’t sure how much we would need to dispose of so I just got one …
I’ll start by saying their trash removal service is fine. My issue with this company is their overly complicated billing system which doesn’t give you a break-down of your charges, doesn’t give you a due date, and doesn’t give you an …
The office staff gets no stars; the trash guys I give 5 stars. The guys that take the trash Friday mornings around Marsh road are amazing and very friendly!
Can’t reach the office staff to save your life bc I’ve called twenty times and …
Been using Evergreen for years. very happy with their service. Sometimes tough to get someone on phone, if you need to have a bulk item picked up. Our trash can had a crack and I kept telling myself to call and get a replacement, but I …
Ty was my representative and she was absolutely wonderful! She is so understanding and gave me great advice on how to keep up with my bill. She helped me with all my needs and showed great empathy for my situation. She is a great employee and I hope Evergreen appreciates her as much as I do! Thank you Ty!
We have had Evergreen trash service for some time now. We are very happy. We recently needed a roll off for a clean out. Tammy was fabulous in helping with the contract. The driver put the dumpster exactly where we asked to have it. Great, professional and reliable service! Would highly recommend.
Evergreen is great! Ty and Lanisa with customer service are very friendly as is all their employees
Wrong business
Great customer service
Satisfied customer!
Verry nice looking trucks
Great service and always friendly!!
They have always done a great job.
Very friendly, and helpful staff!
Horrible customer service, prices increase without notice
Customer service sucks
Excellent service, competitive prices, glad to be a customer
Excellent, pleasant customer service.
Great to work with both the drivers and office!!
Great company to deal with. Great service and overall A+ company!
Good service, company pick’s up trash and recycle every week.
It’s the best service ,you can get !
I have been calling all week and no one answers the phone or returns phone calls.
They are always understanding and so helpful. Never have to wait on hold to speak to someone!
Fantastic company. Great service. Never had any issues to date.
Took over services from another company and didn’t pick up trash or notify customers.
$84 quarterly goes to $96 after 1 year, which wasn’t disclosed when I signed up.
Every department works hard. I have had only positive experiences with Evergreen.
Great company i was an employee there some time ago and they really take care of their employees, which explains the great service…..
Love their service they are always available to talk to & flate rate quarterly…Way better than Republic Services
Excellent communication, they work with you when you’ve missed a day and make the effort to pick it up the next.
Company misses many collections. A decent, local company, but they simply don’t pick up the garbage…
The best in the in the game and great customer service and good paying jobs
This company is charging their customers a covid charge. Do not recommend this company to anyone. The worst…
The company has terrible drivers, the office is incompetent, overall rude, disrespectful. Dishonest also.
Terrible communication around dates. Inconsistent pickups around holidays. Stuck with a week of holiday garbage unless we pay $45
Love this company. They have always been above and beyond any other company. I highly recommend going with them.
I keep calling left messages they haven’t returned my calls , and they are not opened for business I’m really frustrated but people work there daily 🙄 …
I appreciate them more each week…like when I forget to put the can out the night before. Curbside service next day. Thank you folks.
Even with Covid affecting their staff, they will take care of you. A solid choice for your trash needs.
Trash cans are always thrown in my driveway and trash is on the ground after pickup
Customer Service rep Amanda helpful and professional. She followed through when I asked for assistance. Thank you.
Awesome trash and recycling service. Will take 1 large bulk item a week!!! People in front office are very friendly and accommodating!
This company is HORRIBLE THEY NEVER PICK UP WHAT THEY ARE SUPPOSED TO THE BLAME MY TRASH . I have FOLLOWED ALL RULES AS FAR AS WASTE IN RECYCLING CANS !! They are THE WORST LA Y RECYCLING GUYS !!!!!
I’ve used Evergreen for nearly 10 yrs. They’ve always been great – affordable price, friendly crew, and LOCAL.
The worse customer service you can imagine. Try calling them, you can’t get through.
Best trash company ever! Workers professional & love that some actually answers the phone in the office! Highly recommend!
Local company with great service!
Good trash pickup but their billing department is really bad. Mostly process level problems, not the people. Blame their customers for bad business process.
Great service, customer focused and locally owned. They care more about their customers than the nationally owned big companies. They’re competitive on price and still give better service.👏👏👏 …
I don’t use their services but every Wednesday when they provide services in Clairborne neighborhood their trucks left lot of Liquid/ Sludge behind which smell very bad for days.
Evergreen is by far the best waste service I have had I switched from waste management to evergreen and that was the best decision I made the gentleman that service my house is always friendly and upbeat and respectful it a pleasure doing business with evergreen keep up the good service.
Customer service is kind, professional, and responsive. Amanda helped me with an issue in a timely manner. Very happy!
Don’t forget our new edition to our trash pickup. Rolloff services starting in 2022. Have a great New Year
Worst people ever to deal with, when you call them they never and phone, on top of that they don’t value customers! Worst company!
Wonder how long they will last with better competitors
Worst service do not hire this company y have a party over the weekend have cople extra bags they just do not take anymore then bucket second time they doit im switching to a newer company do not waste time with them
Excellent service and reasonably priced. Lots of different plans for yard waste and they pick up recycling every week. Don’t even bother with waste management who is completely incompetent.
Called and left many voicemails, no response or returned calls to answer my query. Looking into other trash removal services. Horrible customer service.
Worst trash company ever when it comes to customer service. The girl Theresa is the rudest person ever. I have been trying cancel service for month now and the refuse too unless I payment 3 month of service I have not received yet
I’ve always received a smooth and seamless trash service from them!
Needed help with logon, I had the wrong number. They were quick to spot that error. Every time I’ve called, the girls have been very nice & helpful.
Used to be good, now they are awful. Never know if your trash will be picked up. Changing my provider. They truly don’t care.
They are a great service to use.. my 3 littles of when they come on Thursday wave to truck and the guys wave and beep. Great group of guys thanks for making my 3 littles day!!
The ladies in the office are very nice and helpful. The drivers and helpers are always friendly and take their time. I’m very happy to be with a company that is local and cares about their customers!
I’m trying to get service from you and other people in the neighborhood but you all won’t answer. Disappointing!
This company is beyond unprofessional They leave trash all over the road they dont pick up your trash on time they take one can and not the other Ive watched them scrape up against neighbors cars and drive off. This company is pathetic!!!!
They’re a local company that has done a great job with my trash and yard waste. The couple of times I have talked to customer service I have been shocked and how nice and helpful they have been. My last service was bitter and nasty.
I’m new to the area and the staff has been so amazing, each person I have spoke with has patient, explained everything clearly and followed up when they said they would. They have been a wonderful warm welcome to DE.
Only had this company 2 months got my bill for the next 3 months covid fee 6 dollars that fee should have already been included when I signed up as I am now reading the reviews that the covid fee started months ago
cancelled service months ago. never received the refund (2/3 of my last bill) they promised after telling me “we don’t do refunds”. Guess they will say whatever to get you off the phone then just not do it. Well i hope you do small claims court….
The best customer service I’ve ever had. These people are extremely friendly, understanding and helpful. I wish I could give more stars for how awesome Evergreen is.
BAD ETHICS …BAD CUSTOMER SERVICE There is no excuse for bad customer service .. They have not picked up trash for 2 weeks. When my wife call the woman she spoke to said that she would call the driver and call us back. But you guessed it .. no return call .. Switching companies obviously
We love the service we get from Evergreen Waste for our trash removal, recycling and yard waste pick up. Pleasant and easy to work with!
We have been so pleased with Evergreen Waste. Every time we have needed a bulk pick up it has been granted and for free. The customer service dept is friendly and super helpful.
EG is the best trash service I’ve ever had. 2 trucks for weekly trash and recycle pick-up AND “special pickup’s” for the odd appliance at no additional charge! I would recommendl these guys to everyone.
I am a brand new customer and had to wait 4 weeks to get my cans. If I didn’t need the service, I’d cancel immediately.
Rates keep going up and they now charge you covid response fee of $6 dollars. What an the hell is a covid response fee? These people are horrible. Better trash companies out there.
We are the trash company’s worst nightmare. Every single week we have overflow. Always putting out big bulky items. They take everything. EVERY SINGLE TIME! Huge props to our amazing trash guys.
Such a great company! Prompt service, very friendly customer service, and they never leave my trashcans in the middle of street or my driveway when they are done. Keep up the good work!
Update review….. now they dont even pick up all of you trash. My mom had some trash outside her can ( which is stated on online that it’s aloud). My neighbors have had a full curb and they have taken it.
Awesome service, always on time, always willing to take everything we put out with no complaints! Call ahead if you have something large or unusual and they will be sure to make the proper arrangements. Would never use anyone else!
People right there rude and they no gonna answer any phone call! Don’t call, they gonna hang up you phone!
They DO NOT pick up the boxes I have right next to the trash can. This is the second time! One time they took all of them but for some reason 1 when was thrown in my driveway. I really do not recommend them at all!
The few times I’ve called about specific pickup, their Customer Service, was excellent! They are very friendly, and informative! I would definitely recommend this company!
Doing a big house clean out. Very responsive and made removal effortless on my part
The staff is always so nice when I call. They go above and beyond for their customers.
Quick unloading. No overnight parking. Thank you
We absolutely love this trash service. They are reasonably priced, come when they are supposed to, pick up everything and leave our cans in an orderly way, and are really helpful with special pick ups. Can’t say enough good things about them.
This company is a joke and anyone with half a brain should look somewhere else for their trash removal. Complete incompetence followed up with lying and an inability to answer the simplest of questions.
Truly, this is a garbage company deserving of the title. They haven’t answered or returned a call in the three weeks we’ve been calling about the fact that they haven’t picked up our recycling. …
They consistently miss trash and recycling pickup. Try and reschedule holidays with less than 24 hour notice. Kind of silly considering people are usually on vacation or busy the day before a holiday. Make a schedule and stick to it!!!! …
Every green waste is the worst don’t get this. Garbage company going on 4 weeks no pick up at all even if you stand outside the garbage company driver disrespectful I had them over a year stay away period!!!!!!
Everytime i call customer service they put me on hold for 20 mins or more. Im lookin forward to cancel my account because of that.
I’ve been calling since yesterday all day about our trash. We’ve been doing some renovating and I needed them to remove additional trash. No answer just a the voicemail. No text back and I just tried calling again voicemail. I’m about to get in my car and roll in person.
After years of problems with Waste Management I was fed up & called Evergreen to start a new account. They said they serviced my area & could begin picking up the following day. However six hours later they called me back & said I was …
The customer service is fantastic and i feel like its a personalized experience. Its so much better than those national corporations like Waste Management and Allied Waste i would know because i had them both. I recommend them to all my friends and tell my wife to as well.
They are a great company. My husband has forgotten to put the trash on the curb and the driver has came up the driveway to get the bin-twice! I would call that great service! Always friendly when I call.
We have tried to contact them for weeks and they do not call back they suck I live at 22 roxeter rd we needed to transfer names on account and there has been no response so we are canceling and not paying remainder of the bill.They say there swamped but had time to pick up my cans and not answer there phones there horriable.
Took my can out to the street as they were at my neighbors, driver went right past me and left neighborhood. There is a lot of attitude with these folks.
So this company blames me for lack of correspondence between them and I. instead of them trying to contact me to let me know what’s going on with my trash removal your driver just drove by my house picked up my neighbors trash but left mine. it’s unprofessional it’s rude this company will not have my business for a long
I am totally disgusted with this company! Their men leave the garbage cans in the middle of the road; today the mail man had to move the cans to the side. I have called and complained, was told that they would inform the men, but nothing …
Have been using them for a few years now. Customer service is always friendly and helpful. No complaints here!
Both my recycle and trash cans are broken and fill with water when it rains.Called 3 times this week…No response or callback.
Looked at reviews an it is apparent that the last 6 months have been just as described.
This company is charging their customers for a COVID-19 fee even after the government has given them a stimulus package. They are taking advantage of their customers and I don’t recommend them.And by they I switched to WM and I have a better rate then what I was paying with EG 😂 …
I love that they answer the phone when I call, which rarely happens anymore. My trash lady goes beyond her responsibilities by grabbing my bin even on days I forget to put it out. They have been so very reliable and professional. Thank you!
They did not pick my recycle trash. They opened the cap of that trash can during heavy rain. Now all my cardboard from last week is soaked. Ridiculous. If you do not want to do your job, fine. Can you please simply leave the cap closed as is?
This morning many people in the neighborhood did not have their trash out because it is Memorial Day. The service men in the truck this morning quickly went up to peoples’ trash cans at their garage and helped other people who were hurrying to get their trash/recycling down to the curb. They were on it.
Just wanted to say thank you to the people that picked up trash on Flute Drive this morning. My neighbor told me that my recycling can had gotten knocked over from the wind and the people that came to pick up the recycling picked everything up for me.
NOT IN MD! When leaving a review, please be mindful that this is Evergreen Waste Services is in DE, not the Evergreen us folk in MD are having a hard time with. …
These guys are in Delaware. Great company! They take your yeah even if you forget to call ahead to give them notice about extra waste. It’s been a year and a half and we never had an issue. Prices went up, but so did landfill prices for them.
Best trash service I have ever used. Brianna was especially helpful and very professional. I can not express how satisfied I am with this company!!
So apparently if you have anything outside of your trash cans, there’s a 90% chance they won’t pick it up. I disassembled my grill, but left the top part of the grill next to the can. Nope, they won’t even touch it, even though the website …
Great reliable company staff very professiona will recommend.
Nothing like seeing an Evergreen trash truck drive down the shoulder of Harmony Road for a long distance because traffic was backed up. I thought they were better than that. Lost some respect for the company. It was quite disappointing to …
I was unable to put out my cans after Thanksgiving and they were really full. I called Teresa at Evergreen asking if I could pay for a separate pick up before my next scheduled pick up since they had stuff that would not do well for a whole …
Very friendly office staff. Prices are very accommodating.
Absolutely ridiculously poor service. I am a disabled veteran with mobility difficulty. They have skipped my pickup 4 times in three months and over the last week I have called three times to get them to pick up the trash they missed on the …
Customer service is the best I have ever dealt with, I had some billing problems, my wife passed away and always did the bills, not only were they professional they actually cared. Took care of the issue, and 2 days later a sympathy cared …
I am not normally home when the waste collectors come to my house. Today, I watched them come down the street and collect trash. I was grateful for what I saw. First, I noticed that all the bins were facing the street and when the trash was …
I called for a large item pick up late Monday afternoon attempting to get a pick up for my Tuesday trash although it was minute, I was told that they wouldn’t come until next Tuesday. Less than an hour later, 2 guys gladly came and picked …
I have been using evergreen for 5 years now. Usually pretty good relatively no issues with exception of some random incorrect charges that I have to call to get fixed here and there. If you can get a neighborhood discount that is beneficial.
Expect a increase in your bill and extra charges for services. I was happy with the services but after missed opportunities of trash pick up and increased fees I am having serious 2nd thoughts. I am sure they have a lot of calls due to the bill increase, but I feel people will get pushed away due to this.
Price was matched to obtain business but consistently rose shortly thereafter. Trash can frequently needed to be cleaned on the outside after pickups. Customer service was not at all accommodating when the company failed to deliver on promises.
Horrible customer service. They skip our house twice a month. No consistency in time they arrive. Throw the cans around. Called today because I was taking the trash out today and the guys drive right past me. Customer service said if the …
When we needed them they were there for us. Had someone leave a large TV on the corner of the property over the weekend. Evergreen was so good and helpful to come and take it away. It would have been so easy for them to put it off or …
We use them for garbage and they won’t answer we’ve been calling and leaving message since 12/1 and on 12/5 and on 12/8 no reply’s we owe on the account we’ve received no bill yet at all we need to make payment we’ve tried calling and …
I have been lied to twice about picking up my yard waste that I pay for. Two Mondays I have been promised.Very disappointed with no call backs and being to!
My address seems to always get missed and now we are working on week three with no pickup. I have called, texted, and left multiple messages. With no response. Nothing. Nada. This is the most frustrating part, the company could care less is what is being presented.
They are the best. My elderly mom lives by herself and her driveway is steep. The guys bring her cans up to the top of the drive after each pickup. To those guys, she thanks you and so do I. Knowing that her community is so caring makes it a little easier on me being 2500 miles away.
Everytime they come pick up the trash, leaves half the trash on the floor. Last week when they picked up the trash, one whole bag of trash was dropped in front of my house with several small trash. This has been a standard practice and im …
I have been using this company for years, they have been great to work with! The last company I used never answered their phone and always left my cans in the street. I have recommended Evergreen to my friends and they have also had good experiences. Plus paying less!!
I had another service for a long time then decided to try EVERGREEN. This morning my choice was rewarded. The guys are on-time every Friday. Well, this time I forgot to take out my trash on Thursday night. I heard the truck on Friday …
I switch from Waste management to Evergreen waste after I got tired of waste management being thieves and having rude customer service.. I’m very happy with Evergreen, Customer service is great agents are very respectful and nice. …
Are you in the market for a waste service that takes your cans away after missing 1 payment and then tries to charge you a $45 fee to return the cans? How about a waste service that breaks your cans and doesn’t offer to replace them? Just …
We just changed over from Waste industries to Evergreen and the process was painless. They offer more consistent pick ups (only holiday is Christmas); they pick up one bulk item FREE each week AND they offer yard waste pick up at a very …
Was good at first. But it seem every 6 months the try increasing the bill. The neighborhood has tried getting the discount for 5+ years and still not able to get a discount. Received my new bill and its has increased again. Looking for a new company before paying this bill.
Thank you so much to evergreen! It’s never easy when you have sons at an age of wanting to be helpful! My boys brought the cans back up to the house with trash in it still and when I called to try to catch them they were super understanding …
What a disrespectful company this is. No wonder people switch to companies like WI or WM. They have the audacity to charge customers a +6$ Covid Surcharge. Not only that, they have been sneaky about raising the price year after year. I …
This company is charging a few for COVID when apparently they are not supposed to. Which I will be contacting the state about. Also their trash collectors will drop trash and will not pick up. Lastly, I have put out two small hampers and was told they are considered bulk because I didn’t put them in the trash.
All my interactions with Evergreen Waste have been very positive. They are a local company and provide the service you would expect to come along with that. The office staff is helpful, they take pride in their trucks (they always seem …
We have been very pleased with the service provided, and every phone call has been polite and positive. Prices are much better than Waste Management, and we get a senior discount. The drivers do not blare music at 7 a.m., nor do they leave …
I texted Evergreen this morning to schedule a bulk pickup for a piece of furniture. I received a text back promptly advising what day they would do the pick up. All my questions were answered and I am delighted with the service.
I’ve had a great experience with Evergreen so far. The pickup guys are friendly; weekly pickups for less than my previous company is a major win. …
Rebecca & Evergreen Waster Services are Excellent. They provide superior Customer Service and will personalize your experience (unlike the big haulers). They offer very Competitive Rates as well and are on time on pickup days. they also …
Originally had a different company, but they merged with Evergreen. No issues until Evergreen took over. We had recycling and trash pick up. All of a sudden, after a couple months of them picking up recyclables, they stopped picking them …
I am a recent new and now past customer of Evergreen all within probably about 6 months. When my first bill arrived there was an $8 additional charge with an explanation that trash accumulation had increased during COVID and that they are …
Funny when they are getting payment from you they have no problem answering a call but when a trash can is reported stolen it takes 2 days for someone to say they don’t have an account at the address i where i live. Thanks for nothing
I’ll find a more reliable trash company who communicates with their paying customers
Not only do they tend to have the lowest rates, the drivers are professional and the office staff is always friendly and helpful. Bonus – unlike most trash companies they do not charge for bulk items when you call in advance! I just called WM and they wanted $40 to pick up a sofa. Evergreen said no charge, no problem.
This locally owned and operated company is a pleasure to work with. The collectors are great guys who very reliably pick up our trash and recycling on a weekly basis. They offer very fair and flexible yard waste and large appliance …
I can’t really comment on their trash service, as I have not been a customer. I have, however, attempted to become a customer, but that did not happen due to poor customer service. I called several times (because I did not receive return …
I am writing this due to how they are treating their loyal customers vs new customers. New customers are paying $60/ quarterly compare to loyal customers paying between $79-$90/quarterly. When I called to get adjustment when I heard my …
Today I was able to witness your employees go above and beyond. You see I’m an educator and I sit at my computer everyday teaching middle school students. And today what I witnessed melted my heart. …
I have had a service agreement with nearly every waste hauler in the area. I have had poor customer service, missed pickups where I have to baby sit the drivers to make sure they picked up (not my job) only to not receive a credit for …
Been trying to get a hold of someone for 3 weeks. Nobody works there. Cant leave a message and nobody calls back.
There was an error in my bill. I had said i wanted to pay for the entire year at once so i would get free yard waste. They only charged my card for a quarter so i got charged extra for yard waste pick-up. When I brought this to their …
My trash cans were randomly picked up by EG. When I called I was told they were taken by accident and that the driver was new. They were supposed to take my neighbors cans but took mine instead. I was told they would be back within a day or …
I have been with Evergreen since it started but I noticed after the company moved from Hockessin to New Castle things have changed. The shift from a friendly caring supportive company has been replaced with rudeness and money driven. …
My husband and I have been customers for over two years. On my last bill Evergreen added a ” Covid surcharge ” of 6.00. I sent them an email requesting them to adjust the bill as we are retired and our trash has not been affected by …
Great customer service. Forgot to put my trash bin out and discovered they had already picked up. Truck was still down the street so I flagged down the loader and they backed up and picked up my bin. These guys do stuff like this often …
Ignorant. Rude. Unprofessional. And unable to do their job. They are a trash company that refuses to pick up the trash. They lied to my wife and I to get the contract, promising us unlimited overflow and recycling, the reneging on that …
This company is BS. They claim they will work with you next time after you are late on a payment. So my payment is due October 1st and they picked up the first 2 weeks. Week 3 didn’t put my trash down because of no agreement from me. Ok so …
I love this company. We have never had a problem in the year we have used them. The customer service is great and the guys that do our neighborhood are really nice as well, they always say hi to my husband when he is outside. The garbage …
These people will increase your bill every time the landfill increases their bill. Or if the neighborhood
Has a surge in trash, even if you have the normal amount. They won’t adjust or …
Best service I’ve ever had (in 33 years of dealing with waste service companies in multiple states) – with Evergreen I’ve never had a missed pickup, the cans are securely placed after pickup (yesterday was horribly windy and the Evergreen …
I called several times to let them know my Fathers trash had not been picked up . Today I spoke to Amanda , she put me on hold to figure out why this kept happening ? Within a couple minutes she explained to me that we had the old can from …
I’ve been using EWS for the past several years and am pretty happy with the service – weekly pickup for trash, recycle and yard waste and customer service. I think the COVID surcharge is reasonable given the current circumstances. I am …
Overall they are okay. Not great. I pay for cans to be picked up at garage they rarely get put back where they are picked up, instead blocking the garage door. I am told to call for a pickup of our second can and when I call, they confirm, …
I left Waste Management due to price. I go to Evergreen and have nothing but issues. I have had to call 4 times because they didn’t pick up my trash. I had their can my can and 1 bag and I was told I had 3 bags. 1 bag, 3 bags. Just pick up the trash. That’s what I pay for
Horrible Customer Service. i called to complain about removing the dog waste from the garage and leaving it on the ground. if the was was in the wrong bag if they took time to remove it they should have took the time to put it the can right …
I live in a devolpment on a corner lot and since cars were parked on the street the driver took it upon himself to cut the turn and run over the landscape rock hit a reflector sign and even drag the rock in his dual wheel. I believe with …
Special pick ups are problematic. They will give you a date they will pick and don’t. First time my wife and I called approximately 5 times and about a month later it was picked up with several dates given in between in which the pick up …
We have been using Evergreen Waste Services for about 6 months now, and my wife and I couldn’t be happier with the all around service. The staff is courteous, friendly and respectful. The pickups are always made and made on the right …
I have never dealt with a company like this… They change the rules every 6 months. I was never notified of price increases. I was told one thing by one employee then another by there so called office manager Rebecca! i asked to speak to …
They do a good job at a reasonable price. All these people complaining about a surcharge are ridiculous. If they’re has been just a 20% increase in trash they collect, they may need to make another stop at the dump or add whole nother truck …
Drivers are extremely angry, not sure why. They will throw cans so hard that heavy bolts holding lid to can come off every six months or so. Plus the original price went up 15% over the time Ive used service. Not sure why the workers are so unprofessional but stay out of their way!
The team that services my community has always done fabulous since we joined a few years ago, but now they’re going above and beyond even more. Since the vivid-19 pandemic, both of my young kids have been home. The highlight of their Friday …
So I have been using Evergreen for years and my community suggests them also. Occasionally I have had issues with trash not being picked up. This week they decided without notice not to pick up any recycling if there is plastic in the can. …
Excellent customer service and i’ve never had an issue with trash pick up.
Evergreen has great customer service in office and out. Always collect the trash it seems as if they don’t even take off for holidays we never have a 1 day delay in pick up service. I have never had a problem with this company. They pick up …
We are coming from NY where trash removal is done by the municipality to DE where one has to secure a private company. Alexis from Evergreen (she’s a keeper) patiently and courteously walked my through the process not once but twice (short …
They aren’t responsive to customer phone calls. I called to pay the next quarter in advance and to schedule an item pick-up. I called a total of 6 times and left 2 voicemails (during business hours) over the course of 2 business days and no …
I use this company for home trash removal. I have complained to them 5 x about not leaving my trash can in front of my neighbor’s home, or the driveway blocking my entering or exiting my garage. Twice they have left garbage bags in the …
Another review was basically the same exact experience as mine where the guys are too rough (thus breaking the lids completely off), leaving trash in the street, and not being able to get ahold of anyone in the office (EVER) to complain/get …
They have always been very helpful and pleasant. We recently moved and they were very helpful when we needed to have our trash picked up one time after the service was canceled. Anytime we had a question or problem they always helped us out. I would definitely use them again for out trash removal.
They skipped my yard waste two weeks in a row already. I have a big can of yard waste sitting there getting really stinky. I called a million times but no one ever picked up the phone. Neither did anyone reply my message either. Such a …
I have been using Evergreen for years but I switched companies when my husband was laid off in an effort to save money. This was a terrible decision because the new company was awful compared to Evergreen. Everytime I called the new trash …
Evergreen Disposal, Waldorf, MD. The recent route and schedule change has resulted in no scheduled collections for over five weeks! Multiple calls, lots of busy signals, promises of supervisor oversight, and notification of Corporate and …
It was great service for a year. Then they changed the pickup days and the system did not work. We have not had a pickup in three weeks. The company does not have an email or voicemail box. Phone call is hit and miss. When I could get ahold …
I call to pay my bill quarterly. The girls are very pleasant and professional. I’ve never had a problem with trash pick up and they are great to remove bigger items if you have them. I recommended to my best friend and now she uses them as well. Cannot get a better deal with anyone else!
Be very careful not to leave a lid on one of your bins even 0.001 of a millimeter, or drivers will use as excuse to not pick up. Rules are rules, I guess. I sure regret tipping the drivers $100 this Christmas. …
Today, as I left work, I pulled into Evergreen’s parking lot because I had a flat tire. After I made my phone calls and couldn’t reach anyone, I attempted to change it myself. As I was out there, probably doing more damage to my car, a …
We have had five waste companies since we moved to Delaware. First Allied Waste (purchased by Republic), then Waste Industries (purchased by GHL), now Evergreen. The reasons we switched were excessive price increases (on the order of 20% or …
I switched to Evergreen from one of the big conglomerate waste haulers after experiencing years of constant price increases, sloppy and unresponsive service. Evergreen had started servicing my neighbhood and I noticed the good work that was …
We hired them to replace our existing trash removal company. They were new and their rates were reasonably less. Occasionally, pick up service would be missed. However, over the past 6 months service has been erratic or non existant. When I …
I’ve used them for 8 years. In the last 8 weeks they skipped pickup 3 times. Than after paying my 1/4 bill they doubled my cost and sent me a bill 1/11 with no notice. …
This used to be a great company.
as of the last few months things have gone down hill! I mean all the way down, the drivers are careless and spill trash in the street, put the cans blocking the …
I’ve used this company for three years. I left a couple of messages trying to cancel my service as I am moving out of state. I finally got a call back today and when I mentioned that I wanted to update my billing address for the refund that …
We paid for trash pickup 2 cans twice a week which was reduced to one can once a week for the same price and they didn’t even show up half the time before this change so it was more like once a week anyways… When they miss your trash …
Stated they would cancel my account after my lease was up and refund me 23 days ago, now won’t respond to email or process my refund.
We have been a customer with Evergreen for many years in Calvert county and recommend them to several new neighbors. In the past three months the pickup service for recycling has been horrible. We have call each time they missed picking up …
We’ve been using this company for the last 4 years and will now be shopping for another company. Last Tuesday, the night before our pickup, they called me at 3:30pm (an hour before they closed for the day) and simply said “they needed to …
Evergreen waste is the best company we have ever used for trash removal! We forgot to put our cans down this past week following Christmas and our kind service team went out of their way to grab them from the top of our driveway and return …
I’m honestly shocked at a lot of the experiences people are writing about on here. I have had Evergreen for over 10 years and for the most part the service has been great. I have never had my trash left unless I forgot to pay or didn’t …
I have been a customer for 10 years plus! It started with Covid Fee. I had no more trash than normal for one person. Didn’t pay the fee. Kept charging more and more late fees. Th office staff is terrible. First said no credit until I closed …
I used this company for 7 years. I paid them once a year in full. I recently moved & where I moved to.. Evergreen did NOT service my new address so I was forced to cancel. I asked if I would be refunded the money that was NOT USED since I …
Reliable local trash company. Market competitive price(not promotional/no contract)with reasonable but infrequent rate increases. Low considering how much everything else has gone up in price recently. Free large item removed every week. …
This company mistakenly took my trash cans. Initially denied it, then admitted their mistake. I was told I was priority to receive my trash cans. Today I was supposed to receive my cans, I CALLED THEM (Wed) to ask when can I expect my cans. …
Reliable and consistent pickup for trash and recycling in my neighborhood . Reasonably priced. I’ve been a customer for years and appreciate their quality and professionalism.
Trash bins are left with trash. Consumer service do not return inquiries or concerns . We will switch to a more reliable and consistent company. Horrible service high prices and horrible service .
This is a terrible company. We recently moved and are using this trash company because that’s what the previous owners used. For the past two months, the trash service has been unable to completely empty our trash bin. They leave at least a …
I inherited this company when my company sold out to them I stayed with them because I had paid for a year. One day they drop trash in front of my house One of them being a large piece of plexiglass which the truck ran over and busted into …
Love this company. I am always amazed that no matter what i throw outside to be picked up that it does get picked up. The collectors are hard working and very professional. The office staff are always receptive and nice! Price is cheaper than my last two collectors but with better results
Ty W., customer service rep was very polite, courteous, friendly and helpful. She save me some money.
Super upset. New service. Contacted the company on the 30th. Thursday- the day they pick up. When I spoke with the customer service lady, she was nice. She explained that they would try to add me to get cans sooner, but worst case they …
I love this company. No Company is perfect but Evergreen is probably the BEST home waste service company I have ever used. I enjoyed their service in Pike Creek, and then moved but had to switch from the company I inherited. They are a pleasure to work with.
Goodluck getting someone to answer the phone when you call. It’s been 3 weeks of calling everyday with messages and never a return call. Office personnel I would rate zero stars because I don’t belive they exist. The guys collecting the trash are great though
Gave up trying to set up service after multiple failed attempts of contact at different dates. 21’s century and you don’t have a website where you can set up/open an account? or an app? seriously? Should at least make sure your commercial …
This company is horrible. We paid for the first 3 months of trash service. It has been 3 weeks and we have not received our trash cans. No one will answer the phone when you call. Completely unacceptable. Now I have to contact the bank to get our money back so we can go with another trash company. Don’t do it.
I am beyond infuriated! This is my second issue with this company. I ran outside at 7:40 am with my trashcan in the pouring rain pregnant to put my trash on the curb. Both the driver and dumper guy looked at me, put the truck in reverse …
Here it is another week(10/20/21) of what I can only assume is that I put more trash out, than the guys cared to pick up…and when I call and can finally get through, they lie and say that my trash (which I put out weds. afternoon for …
This review is for Evergreen in Maryland not Delaware
They moved my review of them and gave it to another trash company, Refuse Rescues! …
Before yesterday I would’ve given Evergreen’s rating one or two more stars but the recyclable truck never came and when I tried to call today, and I called as soon as they opened, I was on hold 11 minutes and still nobody came on. Evergreen …
Beware! They bill you 3 months in advance and won’t refund the months you don’t use when you sell your house. On top of that they charge you $20 to pick up can and won’t deduct from the 2 months you didn’t use. Would never recommend this company.
They charge you even when they dont pick up the trash.. not sure how that works but ok.
On top of that when you try to contact them no one EVER answers the phone. Im …
Roll the dice to see if evergreen decides to pick up your trash or not. If they decide not to pick up and you call customer service they tell you will not be charged for the week – but then when you get billed a quarter later they did charge you. Literally the company is trash.
Failed to pick up our recycling THREE WEEEKS in a row. Our trash gets picked up but not recycling – the people will drive past and just not collect our bin. It’s unacceptable. I have had to take photos of my bins every week to show customer …
I spoke to Tylisha Webster about a service issue and she was excellent to work with. Professional, very courteous and helpful. I am giving 4 stars because Evergreen raised their prices yet again…sigh. …
I had the pleasure to speak with Martia she was very knowledgeable and very helpful. I wasn’t sure if I wanted their services but she did such a great job I had to agree with her great customer service. I recommend them to everybody.
if I could give this company a zero I would they are horrible and Adera is horrible worst customer experience ever, she has no caring bone in her body, maybe her family own the company because she don’t care about her customers at all, this …
I just want to give a shout out to my Evergreen Waste team. My recycle guys push my bin back up my driveway. It is very much appreciated because this way we don’t have to move it before we can back into my driveway. Please let your guys …
We’ve been using Evergreen for our trash and recyclables for years and have never had a problem with their service. The people in the office have been helpful and whenever I need an oversized item picked up, they schedule a special truck. Today the item was a big old icky 20 year old microwave. Thanks, guys!
I want to commend Tylisha Webster, for her astounding, amazing customer service. I called there Monday. She answered, and I’m so lucky she answered my call. By Wednesday she had researched the issue and had resolved my situation. She cared …
The guys that remove the trash are the best around. Awesome work ethic.
The people that answer the phone and texts? Well, they dont answer…Ever. All day …
I never leave bad reviews but I wish I could give 0 stars. They haven’t picked up my trash in 2 weeks because I haven’t been able to pay my bill for this quarter because their online pay doesn’t work and no one answers the phone!!! I’ve …
I’ve never seen disposal employees work so hard and fast. Puts other companies who do the same tasks in a bad light. We have used this company for eight years. I remember the saleswoman was the best salesperson I’ve ever experienced, doing …
I’ve used Evergreen for quite some time now. I was very active in getting them into our community. When they came in, they gave us a great group rate.
My experience has been, when I’ve had any concerns I call them and they have …
We’ve been using Evergreen for almost 4 years now and have never been disappointed! …
Recently our street was blocked for construction on our trash pick up day. The workers did not hesitate to walk from the bottom of the street to our house, then wheeled the trash and recycling cans to the truck then returned them to our house. I felt they put extra effort into their service that day and really appreciate it.
I was a customer of Evergreen Waste services at my previous neighborhood (so I had a discount on the rate through my HOA)– they are a phenomenal company! Trash days are rarely delayed due to holidays which is very convenient, they are …
Haven’t had any issues with trash and recycling pick up. Was with a different company for years before I made the switch to Evergreen for lower prices and reliable service. Seems all my neighbors use Evergreen too. Would recommend.
After reading on here. And on Facebook. I see people get neighborhood discounts. I was told that is not a thing. My neighbors on our group say they pay around $70, I’m paying $99 plus a late fee. They have never been able to give me the …
I live in Pike Creek and I paid my dues in September next bill is due December 1st. They were supposed to come pick up my trash on Monday 14th of November and they never came. Never responded to my messages. I was on hold for the longest …
We just recently moved into our new home about four months ago and signed up with evergreen waste because our next-door neighbors use them. We have a household of four and I wasn’t sure how much we would need to dispose of so I just got one …
I’ll start by saying their trash removal service is fine. My issue with this company is their overly complicated billing system which doesn’t give you a break-down of your charges, doesn’t give you a due date, and doesn’t give you an …
The office staff gets no stars; the trash guys I give 5 stars. The guys that take the trash Friday mornings around Marsh road are amazing and very friendly!
Can’t reach the office staff to save your life bc I’ve called twenty times and …
Been using Evergreen for years. very happy with their service. Sometimes tough to get someone on phone, if you need to have a bulk item picked up. Our trash can had a crack and I kept telling myself to call and get a replacement, but I …