The customer service is worse that at a fast food place the lady who took my payment was rude and told me I was better off using the automatic system then she couldn’t tell me which bill out of the 5 were due!
Always have had pleasant experiences with Excelsior. They have done a good job restoring power after the last three hurricanes took power out to our home!
This co op must be hurting for money talked to an engineer about going out to look at a service move and to give me a price And he said I would have to pay an engineering fee just to get a price to move meterbase. Other co ops don’t charge …
Wish I could give lower than 1. Having trouble paying my bill this month after many months off on time. Charged me a $100.00 re connect fee … $100.00 to push a button , I get it if they had to pay a worker to drive out here and reconnect but to push a button. Very greedy company!
When you pay your bill on say the 15th and it was due on the 13th that month and they still make you start over for 12 months paying your bill on time before you get your deposit back. But your lights have never been cut off in 6yrs!!! It …
Power outage with entire family in town for christmas two years in a row? The multiple outages per month are ridiculous. Half my neighborhood is Georgia Power and half EMC. They seem to always have power when we don’t.
Excelsior EMC works hard to make sure that the lights are on for all of their consumers! Staff is always friendly and helpful when I’m in the office. I can add that the rates are considerably lower than Ga Power as I have had both services.
I’m on prepaid and I’ve always had a funny feeling that emc really uses the method to steal your money. So I put it to the test. I put $35 on my account and cut off all of the power to my house for a whole 24 hours…to my surprise, after …
Worst ever….had my fridge die out with a power surge on the grid more than 5x this month of August and I was told there was nothing that could be done. Lost food, the fridge itself and still had to pay a high electrical bill. Was told …
Very disappointed. Essentially had a power outage, outage report stated it had been restored but my unit and the corridor lights in my area were still without power. Was told that the meter box was receiving power so either I figure it out (check breakers, etc.) or there would be a $100 charge for coming out after hours.
Twice this company has cut down trees in the least professional way possible. The first time, the trees were left right where they were cut and blocked off my mother’s driveway. Nobody came to move them after several calls.. trees we’re cut …
I’ve lived in a lot of different states in my 69 years of living and this is the worst electric company I have ever come in contact with, the lights go out every time the wind blows a little bit and it takes them forever to fix the problem, …
Again we lost power on a sunny day. Had power outage last week with same weather conditions, this is ridiculous. Excelsior needs to update their infrastructure. If I had a choice in power companies I would never use Excelsior
Hate this company . Too damn high .
Just sad
This company sucks. We been out of power for 2days.
Other our excelsior emc everyone is very kind and thoughtful
$500 deposit for being new to the area?! What a RIP off!!
We love excelsior. They always have our power on quickly and are always efficient. Thank you!!
Thanks EMC! Woke up to power being out but y’all were on top of it and power was back on in no time.
The customer service is worse that at a fast food place the lady who took my payment was rude and told me I was better off using the automatic system then she couldn’t tell me which bill out of the 5 were due!
Power went out and we called no one answered recording said they were working on it.. lies!! Second day without power this company sucks
Late because we were on vacation missed the due date by a couple of days. Been a customer for over 10 years. No compassion whatsoever.
This is the best electric company I know. You have to use them!
Always have had pleasant experiences with Excelsior. They have done a good job restoring power after the last three hurricanes took power out to our home!
This co op must be hurting for money talked to an engineer about going out to look at a service move and to give me a price And he said I would have to pay an engineering fee just to get a price to move meterbase. Other co ops don’t charge …
Wish I could give lower than 1. Having trouble paying my bill this month after many months off on time. Charged me a $100.00 re connect fee … $100.00 to push a button , I get it if they had to pay a worker to drive out here and reconnect but to push a button. Very greedy company!
When you pay your bill on say the 15th and it was due on the 13th that month and they still make you start over for 12 months paying your bill on time before you get your deposit back. But your lights have never been cut off in 6yrs!!! It …
Power outage with entire family in town for christmas two years in a row? The multiple outages per month are ridiculous. Half my neighborhood is Georgia Power and half EMC. They seem to always have power when we don’t.
Excelsior EMC works hard to make sure that the lights are on for all of their consumers! Staff is always friendly and helpful when I’m in the office. I can add that the rates are considerably lower than Ga Power as I have had both services.
I’m on prepaid and I’ve always had a funny feeling that emc really uses the method to steal your money. So I put it to the test. I put $35 on my account and cut off all of the power to my house for a whole 24 hours…to my surprise, after …
Worst ever….had my fridge die out with a power surge on the grid more than 5x this month of August and I was told there was nothing that could be done. Lost food, the fridge itself and still had to pay a high electrical bill. Was told …
Very disappointed. Essentially had a power outage, outage report stated it had been restored but my unit and the corridor lights in my area were still without power. Was told that the meter box was receiving power so either I figure it out (check breakers, etc.) or there would be a $100 charge for coming out after hours.
Twice this company has cut down trees in the least professional way possible. The first time, the trees were left right where they were cut and blocked off my mother’s driveway. Nobody came to move them after several calls.. trees we’re cut …
I’ve lived in a lot of different states in my 69 years of living and this is the worst electric company I have ever come in contact with, the lights go out every time the wind blows a little bit and it takes them forever to fix the problem, …
Again we lost power on a sunny day. Had power outage last week with same weather conditions, this is ridiculous. Excelsior needs to update their infrastructure. If I had a choice in power companies I would never use Excelsior