Express Care of Ocala. Serving the Ocala area since 1990. With staff trained and board certified in multiple specialties, we are prepared to serve our … See more
The office will charge you your copay, charge the insurance company, then apparently send bills in the mail for additional amounts after the fact without explanation.
Waited for 3 hours to be seen by the doctor who didn’t even properly examine my eyes. And he was in the room for about 2 mins if that. I will never be coming back to this place.
I was in and out in under an hour! I was greeted with such kindness. The doctor was very friendly ! I would definitely recommend coming here for quick care☺!!
I always go here when I can’t get into the doctor and the staff is always friendly, helpful, reliable, and quick to get me in and out. I never have an issue or a complaint when I go here.
Very unprofessional, dirty, NOT quick. male nurse has a beard and nose rings. Receptionist was new & was still in training by the other nurses apparently? Never saw an actual doctor.
I love this place i love the people, I would rather go here than any other hospital cause they listen, it actually feels like they care. I’m so prone to sinus infections and sprained ankle and all sorts of other stuff and have come here every single time and have gotten amazing treatment every single time
Came in for an insect bite, ended up getting billed two months later for a pregnancy test which I was not consulted or informed about, and did not give permission for it to be administered. “Standard procedure” or not, I have the right to know if I am going to be tested and charged for something!
I had a very good experience here. The wait time was very minimal and everyone was very friendly. Received excellent care. In 2 days I was back to feeling 100 percent. Highly recommend this place.
We’ve been here 3 times and all 3 times we were in and out quickly. Staff was amazing and caring. We go here over PCP when we’re sick because we can get in for sure.
Constantly left door open for my private information to be shared with the world. Could not get same answer from nurse and doctor. Each kept asking me what the other one said. Doctor put his finger in my face because I was being “rude” by …
I called Mr. Evan and was validated as being legitimatly in need of care and invited to come as an urgant walk-in to be seen quickly and Expres Care of Ocala delivered on that invitation and out did themselves! Everyone semed sympathetic …
OLIVIA AND ARNP MR. CHARLIE ARE ABSOLUTELY AMAZING!!!!!!!!!! Thank you so much for your compassion for others! I felt very comfortable and in great hands with these two!
DO NOT GO HERE IF YOU NEED HELP URGENTLY! I’ve never been to an urgent care place advertising to be, “an ER Alternative” that doesn’t seem to know what the words “urgent”, “emergency” or even “express” mean. So unprofessional. …
This is an express care facility..but it is my primary care physician. These people are attentive, caring, nurturing and just great bedside manner! I would recommend this place to anyone in an emergency or long term care! Thank you Express Care of Ocala!!
I would give this place and its staff 1/2 star. I had an appointment, but still had to wait and wait in the lobby, then wait when a grossly obese aide took me back to the exam room. There, he didn’t even look at me while he took my …
First… There’s nothing EXPRESS about a visit here. You’re going to spend a minimum of 2-3 hours before you’re seen by a dr. But the staff is great, they’re good with kids, and aside from the wait there isn’t anything to complain about.
Pretty much just a regular little doctor’s office. Only giving five stars because Tara was cute and bubbly. Other than that, it’s about what you would expect.
We have had nothing but great service from Express Care from the front desk to Olivia Cecil the MA to Melinda the APRN would highly recommend anyone that’s needs outstanding medical care to visit Express Care
I was seen at Express Care of Ocala for a sore throat on two occasions. I was was seen by Dr. Reisner on my first visit and my chart was marked as a “VIP.” I was prescribed a Z-pack and Prednisone (steroidal treatment) and sent home. When …
I do not think it even deserves one star. I will never return to this place. How do i report hippa law being violated and a worker poking her finger in my face trying to fight me because im upset im paying for treatment again? when im sick …
I went to get a covid test and they called and left a message telling me my results are in. I’ve been left 3 voice-mails waiting for them to return my call. This is kind of an important thing for me to have and it’s taken at least 3 calls just to hear back from them about a virus I may or may not have.
I had originally posted that they misdiagnosed my wrist, saying it was broken. Turns out, they were right and the orthopedist, who said it wasn’t, was wrong. I had an MRI done after 6 weeks and it showed what this clinic said was true!
So, specialists aren’t always better!
Took my money called in script. Insurance needed simple form filled out. For two days they lied to me & said they did it. At the end they wrote on the form if she wants it she can pay for it. I’m on a medicaid hmo if i cldnt afford the …
Was treated here for an infection. Told them I was allergic to Penicillin. They gave me a penicillin derivative. I had no clue. Called them the day after complaining of hives. Was told to continue med and take Benadryl. Later that night my …
Express Care of Ocala is the worst excuse for a medical office I have ever encountered. I work for a physician’s office of over 30 doctors and not ONCE has a patient EVER had to wait over 3 hours to see a doctor. I was at Express Care of …
My experience was wonderful. The dr and nursing as well as the front desk worked well together. They took my condition seriously and treated me kindly. I had three return appointments in which I was remembered by the staff and doctor.
Amazingly Easy, fast, and efficient urgent care facility. Staff was very professional and friendly. My first time at this location definitely won’t be my last!
Express Care has always been very friendly and a very welcoming place. The nurses and doctors are amazing. Including Mrs.Tara with scheduled appointments 🙂
They have never let me down. Some doctors here even go above and beyond just to make sure they are doing all they can for you. The nursing staff is absolutely amazing they are all friendly, dedicated, and love their jobs. I recomend them over any other!
Mediocre care at best and they are completely fine with it and hostile when you bring it up. I found out on a Saturday I was pregnant, it was unexpected and I thought I was high risk for several factors I won’t divulge here. As I researched …
We walked in with a child with a terrible spider bite 12 minutes before they closed and they told us they couldn’t see us until the next day. I get it that no one wants to work late, but don’t advertise that you are a great ER substitute, …
Patient beware.
Everyone there is nice, but I’d prefer competent. Meds scripted made me worse. After they realized that new scripts were almost called in. They forgot half of …
To the staff dealing with my workers comp case thankyou. Kelsea, Barbara, Melinda, Bella, Linda, Dorothy, Erin, Tiffany, Tara, Olivia, and Carol all make it very pleasant to come and handle my injuries. The staff have gone above and beyond average express care facilities in ocala.
Excellent care for myself and family. The staff is always respectful, polite and welcoming. Thank you Olivia for always doing an amazing job especially during COVID and staying positive and strong. Hero’s of ocala! God bless all of you.
This place can be great or it can be absolutely horrible. I was put in a freezing cold room that looks like a closet with a bed in it. I have been waiting for over 2 hours since my appointment time while other people have come in after me, …
We had an absolute nightmare experience at Express Care of Ocala! My family was on vacation and headed to Disney World when my oldest son became sick with a sore throat with white bumps throughout his throat. We waited over 2 hours to be …
On Sunday 2-7-16 my Husband and I needed to get care for my elderly Dad. We had a great experience at Urgent Care. After a cheerful greeting my father was told to go ahead and sit down, paperwork was done quickly and the prescriptions were …
These people are absolutely horrible to work with. Was there in January to get my prescriptions refilled for a 6 month period. ( which they only wanted to do 3 months) Then COVID hit. I needed refills again this month & they refused unless …
They have been my lifesaver lately helping to treat an oral abscess caused by a bad tooth because my insurance won’t pay for an oral surgeon. But yesterday (11/18/18) I called and they refused to see me because they were too busy and it was …
My visit here was quick and painless, strep on a Sunday you don’t have very many choices. Short wait and friendly staff I’ll be back if I’m ever in a pinch. Only kicker was a medication mishap on my end today, but I’m happy that my children were well taken care of properly. Can’t go wrong with that. Pays to have good insurance!!!
Was seen at Express Care of Ocala, and triaged by Tara… Absolute best home experience ever. Was made to feel comfortable and most of all important. My needs became a personal thing for her. As she made sure that health was a priority, to …
Very friendly staff and clean facility. You can tell that they really care about their patients!! Would highly recommend! Happy to make this my primary care!
They run every test while you’re sitting there freezing. I was given misinformation that my primary said is simply not true. The nurse practitioner is very stern and practically yells at you when you question her. There are other urgent care places with great reviews. So don’t bother with this place.
The absolute worst in caring for patients. The worst in notifying the paying party of additional fees. $110.00 to enter. $180.00 additional to xray and clean. NOTHING was done for patient!!!
I won’t go back. Waited long enough ( went to restroom TWICE during waiting period) and kept me in patient room while I could’ve been in lobby waiting with hubby. I didn’t like they just asked your weight, took temp with some device that …
They are very friendly and patient. I have never felt rushed. And it is very clean. I have even recommend them to family and friends. Oh did you know they can also be your primary Doctor? Talk about one stop shopping. Labs, xray, CT, etc..
I love Tara as she was kind wearing a smile. It’s hard to go somewhere now a days and have nice people ready to help with a smile and not an attitude. So thank you Tara for caring about you job while wearing a nice friendly smile.
I have this great fear of going to the hospital. It’s not because I fear the hospital or doctors but because I fear the tremendous bill that I will never be able to pay. On top of that, the long hours that you have to wait to be seen. I …
This clinic saw me quickly and did all of my tests in under a few hours when other clinics, which will remain unnamed here for politeness reasons, turned me away at the door. They accept my insurance, which is awesome, and the people are …
Scheduled an appointment this morning at 9am for 2 pm. Filled out my insurance info and my address:phone number. We drove 30 plus minutes only to be told when I walked in that they no longer take my insurance. I was in severe pain if they were even the least bit considerate they could have call me to save the trip.
They used to be really good. I know there’s Covid and such but when I go to get refills they always forget one or two this past time they forgot to send any to the pharmacy. And I am not getting the care I once received. I suppose that’s how it is everywhere though. Update Nov/ 2021 much better experience this time. Thank you 😊. …
Came in today as a walk in for my son this morning , who is on the spectrum, we had a very little wait thank goodness; and our triage nurse Kelsea W was very nice as well as our NP who solved the issue quickly and we were in and out of …
A couple of weeks ago I went to express care. When I came in a lady named Taylor asked me what I came in here for and when I told her she laughed and I asked why, she told me that she was still “tired”. I thought she was unprofessional and I STRONGLY suggest firing her if you don’t want to lose business!
I’ve never been one to leave negative reviews but I’ve never felt more ignored as a patient. There was a long wait but as a healthcare worker myself I understand that sometimes that is the way things go. The staff at the front desk was very …
This clinic ruined my life. The nurse there gave me 8 mg of Decadron a corticosteroid shot, And then sent me home with prednisone an overdosed me very badly. That shot is worth 3 to 6 weeks. My vision was destroyed within an hour. The …
I have been a long term patient here for 6+ years and use this place for my primary care physician. I am so disappointed with some of the new staff now. They have a new nurse named Danielle (who I only met for only about 5 min) that just …
Tara and Hailey really made the experience smooth and simple. Normally I have horrible anxiety with going to doctors offices but they made it so much more of a comfortable environment. The nursing student, I didn’t catch her name, but she did a great job aswell!
Have been to Express Care several times. Always treated very well by the staff and doctors. The last 3 times that I have been, Tara has gotten me taken care of and situated. Remembered me by sight. She’s awesome and a keeper!
Do the nurse practitioners even listen to their patients? Do they communicate with the nurses calling in the prescriptions? I spent $238 out of pocket to get absolutely nothing accomplished. She told me I hat a UTI and would call in a …
I always appreciate how well the staff listens to their patients and are very kind. Special kudos to front office worker, Isabella, she is kind and efficient. I left my last PCP because the front office staff were rude so it is lovely to …
Care Professional are Good / Front Desk staff is not very friendly. When you are injured or sick it would be nice if the staff that greets and starts the care process would be a little more empathetic and maybe even offered a smile. …
Went to express care due to having tonsillitis. Olivia was amazing. Took the time and just chatted with me and had a great personality. I love the staff at this Express care and have made this my primary doctors.
Second time bringing our child here. Why is the front desk so rude and unwelcoming? Trust me – we don’t want to be there anymore than you do. But guess what?!! This is your JOB!!!!! If you are going to have people at the front greeting in a rude tone and annoyed be prepared for a lot more bad ratings. Absolutely terrible.
I wish the VA could take on all the aspects of the Beautiful People at Express Care of Ocala! Veterans would never have a complaint and everything life would beore beautiful! Thank you for doing what they never even fathom!
Amazing staff with a great bedside manner! EC is very efficient and on top of everything, so I use them as my PCP as well! Starting and ending at the front desk with Bella, every visit has been quick, but thorough!
I can not put enough emphasis on how wonderful a young lady named Olivia is. I have high anxiety and don’t do well in medical environments, but she is so inviting and calming and because of her I returned to Express Care. Her …
I was there for a physical..the dr has no manner.dr melinda rogus arnp….ihave x ray a month before .they want another xray i got the new one in order for my physical to have the term.free of comunicable diseases…..at the end she did not …
Physician Robert makes patients wait 2 hours while he eats (very buttery) breakfast and comes into the room without asking any questions to say he’s going to give prescriptions not covered by the insurance. He never talked to me. He didn’t …
Ten out of ten DO NOT RECOMMEND this facility. I came in just yesterday with a massive amount of pain that’s still on going because my impacted wisdom tooth growing in. I had to practically beg the nurse to be prescribed antibiotics and …
Too much waiting. After the doctor saw my husband he ordered a blood test and it took more than 30 minutes later Roger the sample. This is unacceptable.
Most of the staff I’ve encountered have been very nice… girls at check in, Tara, Bella, RN Dorothy etc. also NP Danielle. NP Chelsey is very sweet and genuinely seems to care and takes time to listen. However I was not impressed with NP …
pleasantly surprised. friendly, efficient staff. fair pricing. clean rooms. short wait time. I avoided going for a long time because I expected to be treated the way other locations had done in the past. I should have went sooner. I, someone who usually loathes doctors, highly recommend this place.
I absolutely love this office. Every time myself or my five children get seen, Bella in the front is so sweet to me and so patient. Olivia is always so nice and we good with the kids, and Danielle always makes sure that she answers all of …
Express Care of Ocala is always my go to for both mine and my kid’s needs! The nurse practitioners are always thorough in their exams and explaining everything that’s going on. My most recent interaction was with Tara who triaged me quickly. She was very efficient and made me feel much better before even being seen.
I love Express Care of Ocala. They are my go to medical center when my doctor’s office is closed or if I can’t get a quick appointment at my regular doctor and need to be seen. The nurses are nice and very helpful. I have never had a bad …
The most wonderful experience, the entire staff were so kind, from the receptionist,nurse,X-ray technician and Dr Robert Glore. He helped me more than I can say. Wait time under 15 minutes. Sincerely B. Wood
Have no sense of communication with patients. Tells me that visitors are allowed back and wait an hour and then no visitors? Heard a employee talking back to a patient because no communication In the front. Also pricings would be nice to …
Thank God for Express Care of Ocala. They are our go to clinic for years now. This review goes to staff that helped us out during covid.
They are the only ones who took us in. During the times when everyone was scared …
Awesome! I can’t say enough about our experience with Express Care of Ocala. The staff is very friendly…which is definitely hard to find these days! From the minute we walked in, everyone was extremely friendly and helpful. On top of having …
I received amazing care at Express care of Ocala. Unlike a traditional Emergency room visit I was seen almost immediately upon my arrival. The staff treated me like family.
John Everett
Monday we brought my husband into the clinic after a terrible accident, the staff was very friendly and attentive. We had a ct, X-ray, bloodwork and full work up done and was out the door in 3 hours with all the answers we needed. The nurse …
In March 2022 I visited this facility. The medical staff was great, the office staff should be replaced. Was informed they did not accept my insurance (Aetna) and had to pay $288 for office visit and tests. Subsequently I was reimbursed by …
As I sat waiting for my scheduled appointment 3 walk-ins that got there after me, went in first. The office manager berated the receptionists for taking things to the provider and not to her because that is her job and that the providers …
I have been here a few times and have always received quick care and answers to any concerns I may have. The nurse practitioners are always spot on and I leave feeling much better after my interactions with the triage nurse. Sometimes there …
Highly recommend this facility. Brought my sick infant son in on a Sunday afternoon with a high fever. I was very pleased with the front desk check in and the intake procedure by the nurse. We were seen in a very timely manner by Carol and …
I went to the clinic for a sore throat, headaches, and a lot of drainage. No tests were performed on me. She looked in my ears and throat and listened to my breathing. She said I had a sinus infection. I asked about a COVID test and was …
Very pleased with my experience at Express Care of Ocala. The receptionist was very professional and considerate of my concerns. I had little to no wait, which was very helpful. The NP Rob who saw me addressed all of my concerns and …
Have never used walk in service until today. ALL
Staff were very helpful! Pleasant experience for dental pain. This is important to note, since after 4 phone calls to dentist about the emergent nature, they …
My boyfriend was sent here per work order. We get inside and the front desk lady, I believe her name was Taylor, was more concerned about refilling her medical mask stock than treating my boyfriend. My boyfriend took the last mask. She left …
From the time we entered to the time we left, the entire staff made us feel like each of them was looking out for our best interest. My daughter had a broken wrist and they were able to get us in without waiting. Within minutes we had our …
This place is a waste of time and money. Go in tell them the muscle thats been torn or pulled they go straight to the back and perscribe pills. 2nd visit tell them muscle is bruising wants an MRI of back and perscribed more pills. If you want your pill fix go here if you wanna get better find a different place.
Absolutely terrible what a joke don’t go here the doctor carol said she would check something and come back we’re sitting in the room 20 minutes then a nurse comes and says time to go, which I replied with we were not done We needed to …
BEWARE The absolute worst. They’re pill pushers and their provider Melinda Rogers is rude, disrespectful, ignorant, and has no bedside manner. She refuses to answer questions then walks out on you. Doesn’t explain anything and thinks just …
Been sitting here for over an hour, walked up to the front desk and they typed in the name wrong. Could have been out of here 45 minutes ago instead of waiting for my name, that would have never have been called. Horrible. It’s your job to …
My family has been coming here for years. We love the staff, the providers, and the fact that Express Care of Ocala is a one stop shop for all of our medical needs. We can get X-rays, CT cans, ultrasounds, and labs. I even use them as my …
On two separate occasions, we have attempted to bring one of our children here and they have closed the office BEFORE they’re posted hours. I understand not wanting to “work late” but it is an urgent care and we obviously need them for a …
Love this place. (Been twice) Does not feel like a walk-in clinic. Don’t get treated like you’re at one either. Great primary care treatment that is also fast. Plus none of those appointments for appointments like a primary care provider. It really is the best of both worlds.
I needed some medical attention on a Saturday, and here’s my experience: The place was spotless. The employees were sharp, considerate, and looked the part as medical professionals. I didn’t have to wait long. They had me fixed up and out the door promptly. I was impressed.
1st time here and they are AMAZING! At 1st I thought I was going to be here all day as the lobby was full and before you know it, those front desk girls moved that lobby really quick. They were passionate, attentive and humorous.
I also noticed they see patients as a primary care. Good to know.
I’m writing this review about Lisa the nurse who took me back yesterday for my stress and high blood pressure I was having. Lisa set me at ease immediately, she has a kind and loving nature about her that made me calm and reassured. …
Awesome staff
I love this place
Friendly staff
Very rude people
Waited 2hrs.for nothing.
Tara was great 👌 …
been here 4hrs only been seen twice.
Great service. Very pleasant staff.
I will NEVER take either of my kids here again!!!
Great establishment. Olivia is very helpful.
they dont care about their patents wont go back there
Went there today but provider closed early????:( I was hoping to get treated, will try again in the AM
The blond doctor makes me verry uncomfortable.
Bella, danielle, kelsey all helped me today.
Worst service over priced all they care is about money hell they will charge you even for a follow up do no go here .
Do not go there they will rip you off. I used to recommend this place but not anymore.
Really friendly educated staff.. long wait on walkins.. but hey, that’s Ocala for ya.
Brought a friend here and they were very professional and thorough.
When you come in at 8:10 and it still 10:53 and you still in. I think they forgot about me. Smh. U should not wait this long
I had a great experience here. Everyone was very attentive and professional.
I have been here so far for 3 hours. The staff is EXTREMELY rude. DO NOT GO HERE! I will never come here ever again!!!!
These folks always rock when i have to use them!
Terrible service and denies patients of covid testing must avoid place
I got here over a couple of hours ago, still waiting with my aunt who came to see her doctor.the nears acted snobby and rude
Came with my mom to slow there over a 2 hour wait for nothing . no doctors u see people in trainin to be on
Incredibly rude receptionist at 8:45 am on a Saturday.
Not the place to come if you expect to be in and out in less than 4 hours. People are nice .
I think they forgot about me. Waiting almost two hours for them to write a prescription for antibiotics is outrageous!
Marion County standards of care seem low. I would go back to this place.
My overall experience was good. I was seen within minutes on a Sunday morning. I think I would go there again.
Worst place ever rude staff and turn down a 5 yr old cause of a mask do not pay these people go somewhere else
Great service, at the front desk Bella was super nice and kind.
The office will charge you your copay, charge the insurance company, then apparently send bills in the mail for additional amounts after the fact without explanation.
Always get friendly & professional sevice here. If i make an appointment i can usuallly get in within 5 minutes of the scheduled time.
Tara has been great. She has a awesome bed side manner
My go-to urgent care. They’re super nice here. Highly recommend!
Friendly staff that took good care of me and I was in and out quickly. Would highly recommend!
I have been going there since we moved here 4 years ago. I love all the staff there!! Very intelligent NP’S work there as well!!
Took a few minutes to get insurance figured out, but when it was Olivia immediately called me back and got the process going.
The staff is so kind and the smiling faces so helpful and very caring thank you Express Care of Ocala
Awesome staff, they’re always friendly and helpful. The Dr. truly cares for his patients and their health.
It is a great office. Friendly knowledgeable staff and speedy service. Would highly recommend this office.
Made me wait over an hour to tell me they do not accept my insurance! Very unprofessional
Very friendly staff. They are my families go-to quick care facility. Stitches to ct scan to cold and cough.
Medically Needy daughter was turned away. We were told they close in 30 minutes and are not taking anymore patients. Uncaring and uncompassionate.
Waited for 3 hours to be seen by the doctor who didn’t even properly examine my eyes. And he was in the room for about 2 mins if that. I will never be coming back to this place.
Bella is always so kind and happy 😊 when I come in. The doctors are so caring and take the time to listen to you. …
Nurse bella Took care of me & did a Tremendous Job! Best express care i have been to❤️❤️❤️
Bella is always so nice and helpful!!! Very sweet person. Makes going to the doctor better.
I was sent here from my job, and Tara took excellent care of me and made sure that I was happy with my visit.
I was in and out in under an hour! I was greeted with such kindness. The doctor was very friendly ! I would definitely recommend coming here for quick care☺!!
I brought my baby in and we waited 30 minutes to be signed in and than she finally signed us in and tell me we have to go outside. Bad service.
Bella at the front desk is one of the sweetest people, very kind and super helpful. Quick fast service with exceptionally kind people.
I always go here when I can’t get into the doctor and the staff is always friendly, helpful, reliable, and quick to get me in and out. I never have an issue or a complaint when I go here.
Very unprofessional, dirty, NOT quick. male nurse has a beard and nose rings. Receptionist was new & was still in training by the other nurses apparently? Never saw an actual doctor.
Its been 1 hour and 30 minutes past my scheduled appointment time and I still haven’t been seen. This clinic is terrible.
I love this place i love the people, I would rather go here than any other hospital cause they listen, it actually feels like they care. I’m so prone to sinus infections and sprained ankle and all sorts of other stuff and have come here every single time and have gotten amazing treatment every single time
Came in for an insect bite, ended up getting billed two months later for a pregnancy test which I was not consulted or informed about, and did not give permission for it to be administered. “Standard procedure” or not, I have the right to know if I am going to be tested and charged for something!
I had a very good experience here. The wait time was very minimal and everyone was very friendly. Received excellent care. In 2 days I was back to feeling 100 percent. Highly recommend this place.
Saturday crew ran seamlessly. With a line at the door the Express Care Team quickly and effectively handled all of the patients. Job well done.
We’ve been here 3 times and all 3 times we were in and out quickly. Staff was amazing and caring. We go here over PCP when we’re sick because we can get in for sure.
Constantly left door open for my private information to be shared with the world. Could not get same answer from nurse and doctor. Each kept asking me what the other one said. Doctor put his finger in my face because I was being “rude” by …
I called Mr. Evan and was validated as being legitimatly in need of care and invited to come as an urgant walk-in to be seen quickly and Expres Care of Ocala delivered on that invitation and out did themselves! Everyone semed sympathetic …
OLIVIA AND ARNP MR. CHARLIE ARE ABSOLUTELY AMAZING!!!!!!!!!! Thank you so much for your compassion for others! I felt very comfortable and in great hands with these two!
DO NOT GO HERE IF YOU NEED HELP URGENTLY! I’ve never been to an urgent care place advertising to be, “an ER Alternative” that doesn’t seem to know what the words “urgent”, “emergency” or even “express” mean. So unprofessional. …
This is an express care facility..but it is my primary care physician. These people are attentive, caring, nurturing and just great bedside manner! I would recommend this place to anyone in an emergency or long term care! Thank you Express Care of Ocala!!
I would give this place and its staff 1/2 star. I had an appointment, but still had to wait and wait in the lobby, then wait when a grossly obese aide took me back to the exam room. There, he didn’t even look at me while he took my …
Keep Your Kids Away From This Place!
We took my 2 year old son to get checked out for a cold. They ended up giving …
First… There’s nothing EXPRESS about a visit here. You’re going to spend a minimum of 2-3 hours before you’re seen by a dr. But the staff is great, they’re good with kids, and aside from the wait there isn’t anything to complain about.
Pretty much just a regular little doctor’s office. Only giving five stars because Tara was cute and bubbly. Other than that, it’s about what you would expect.
We have had nothing but great service from Express Care from the front desk to Olivia Cecil the MA to Melinda the APRN would highly recommend anyone that’s needs outstanding medical care to visit Express Care
I was seen at Express Care of Ocala for a sore throat on two occasions. I was was seen by Dr. Reisner on my first visit and my chart was marked as a “VIP.” I was prescribed a Z-pack and Prednisone (steroidal treatment) and sent home. When …
Great service, very professional. The staff was welcoming and extremely helpful. Will definitely be coming back for all future medical needs.
I do not think it even deserves one star. I will never return to this place. How do i report hippa law being violated and a worker poking her finger in my face trying to fight me because im upset im paying for treatment again? when im sick …
I went to get a covid test and they called and left a message telling me my results are in. I’ve been left 3 voice-mails waiting for them to return my call. This is kind of an important thing for me to have and it’s taken at least 3 calls just to hear back from them about a virus I may or may not have.
I had originally posted that they misdiagnosed my wrist, saying it was broken. Turns out, they were right and the orthopedist, who said it wasn’t, was wrong. I had an MRI done after 6 weeks and it showed what this clinic said was true!
So, specialists aren’t always better!
Took my money called in script. Insurance needed simple form filled out. For two days they lied to me & said they did it. At the end they wrote on the form if she wants it she can pay for it. I’m on a medicaid hmo if i cldnt afford the …
Was treated here for an infection. Told them I was allergic to Penicillin. They gave me a penicillin derivative. I had no clue. Called them the day after complaining of hives. Was told to continue med and take Benadryl. Later that night my …
Express Care of Ocala is the worst excuse for a medical office I have ever encountered. I work for a physician’s office of over 30 doctors and not ONCE has a patient EVER had to wait over 3 hours to see a doctor. I was at Express Care of …
My experience was wonderful. The dr and nursing as well as the front desk worked well together. They took my condition seriously and treated me kindly. I had three return appointments in which I was remembered by the staff and doctor.
Amazingly Easy, fast, and efficient urgent care facility. Staff was very professional and friendly. My first time at this location definitely won’t be my last!
Express Care has always been very friendly and a very welcoming place. The nurses and doctors are amazing. Including Mrs.Tara with scheduled appointments 🙂
They have never let me down. Some doctors here even go above and beyond just to make sure they are doing all they can for you. The nursing staff is absolutely amazing they are all friendly, dedicated, and love their jobs. I recomend them over any other!
Mediocre care at best and they are completely fine with it and hostile when you bring it up. I found out on a Saturday I was pregnant, it was unexpected and I thought I was high risk for several factors I won’t divulge here. As I researched …
We walked in with a child with a terrible spider bite 12 minutes before they closed and they told us they couldn’t see us until the next day. I get it that no one wants to work late, but don’t advertise that you are a great ER substitute, …
Patient beware.
Everyone there is nice, but I’d prefer competent. Meds scripted made me worse. After they realized that new scripts were almost called in. They forgot half of …
To the staff dealing with my workers comp case thankyou. Kelsea, Barbara, Melinda, Bella, Linda, Dorothy, Erin, Tiffany, Tara, Olivia, and Carol all make it very pleasant to come and handle my injuries. The staff have gone above and beyond average express care facilities in ocala.
Excellent care for myself and family. The staff is always respectful, polite and welcoming. Thank you Olivia for always doing an amazing job especially during COVID and staying positive and strong. Hero’s of ocala! God bless all of you.
This place can be great or it can be absolutely horrible. I was put in a freezing cold room that looks like a closet with a bed in it. I have been waiting for over 2 hours since my appointment time while other people have come in after me, …
We had an absolute nightmare experience at Express Care of Ocala! My family was on vacation and headed to Disney World when my oldest son became sick with a sore throat with white bumps throughout his throat. We waited over 2 hours to be …
On Sunday 2-7-16 my Husband and I needed to get care for my elderly Dad. We had a great experience at Urgent Care. After a cheerful greeting my father was told to go ahead and sit down, paperwork was done quickly and the prescriptions were …
These people are absolutely horrible to work with. Was there in January to get my prescriptions refilled for a 6 month period. ( which they only wanted to do 3 months) Then COVID hit. I needed refills again this month & they refused unless …
They have been my lifesaver lately helping to treat an oral abscess caused by a bad tooth because my insurance won’t pay for an oral surgeon. But yesterday (11/18/18) I called and they refused to see me because they were too busy and it was …
My visit here was quick and painless, strep on a Sunday you don’t have very many choices. Short wait and friendly staff I’ll be back if I’m ever in a pinch. Only kicker was a medication mishap on my end today, but I’m happy that my children were well taken care of properly. Can’t go wrong with that. Pays to have good insurance!!!
Was seen at Express Care of Ocala, and triaged by Tara… Absolute best home experience ever. Was made to feel comfortable and most of all important. My needs became a personal thing for her. As she made sure that health was a priority, to …
Very friendly staff and clean facility. You can tell that they really care about their patients!! Would highly recommend! Happy to make this my primary care!
They run every test while you’re sitting there freezing. I was given misinformation that my primary said is simply not true. The nurse practitioner is very stern and practically yells at you when you question her. There are other urgent care places with great reviews. So don’t bother with this place.
The absolute worst in caring for patients. The worst in notifying the paying party of additional fees. $110.00 to enter. $180.00 additional to xray and clean. NOTHING was done for patient!!!
I won’t go back. Waited long enough ( went to restroom TWICE during waiting period) and kept me in patient room while I could’ve been in lobby waiting with hubby. I didn’t like they just asked your weight, took temp with some device that …
They are very friendly and patient. I have never felt rushed. And it is very clean. I have even recommend them to family and friends. Oh did you know they can also be your primary Doctor? Talk about one stop shopping. Labs, xray, CT, etc..
I love Tara as she was kind wearing a smile. It’s hard to go somewhere now a days and have nice people ready to help with a smile and not an attitude. So thank you Tara for caring about you job while wearing a nice friendly smile.
I have this great fear of going to the hospital. It’s not because I fear the hospital or doctors but because I fear the tremendous bill that I will never be able to pay. On top of that, the long hours that you have to wait to be seen. I …
This clinic saw me quickly and did all of my tests in under a few hours when other clinics, which will remain unnamed here for politeness reasons, turned me away at the door. They accept my insurance, which is awesome, and the people are …
Scheduled an appointment this morning at 9am for 2 pm. Filled out my insurance info and my address:phone number. We drove 30 plus minutes only to be told when I walked in that they no longer take my insurance. I was in severe pain if they were even the least bit considerate they could have call me to save the trip.
They used to be really good. I know there’s Covid and such but when I go to get refills they always forget one or two this past time they forgot to send any to the pharmacy. And I am not getting the care I once received. I suppose that’s how it is everywhere though. Update Nov/ 2021 much better experience this time. Thank you 😊. …
Came in today as a walk in for my son this morning , who is on the spectrum, we had a very little wait thank goodness; and our triage nurse Kelsea W was very nice as well as our NP who solved the issue quickly and we were in and out of …
A couple of weeks ago I went to express care. When I came in a lady named Taylor asked me what I came in here for and when I told her she laughed and I asked why, she told me that she was still “tired”. I thought she was unprofessional and I STRONGLY suggest firing her if you don’t want to lose business!
I’ve never been one to leave negative reviews but I’ve never felt more ignored as a patient. There was a long wait but as a healthcare worker myself I understand that sometimes that is the way things go. The staff at the front desk was very …
This clinic ruined my life. The nurse there gave me 8 mg of Decadron a corticosteroid shot, And then sent me home with prednisone an overdosed me very badly. That shot is worth 3 to 6 weeks. My vision was destroyed within an hour. The …
I have been a long term patient here for 6+ years and use this place for my primary care physician. I am so disappointed with some of the new staff now. They have a new nurse named Danielle (who I only met for only about 5 min) that just …
Tara and Hailey really made the experience smooth and simple. Normally I have horrible anxiety with going to doctors offices but they made it so much more of a comfortable environment. The nursing student, I didn’t catch her name, but she did a great job aswell!
Have been to Express Care several times. Always treated very well by the staff and doctors. The last 3 times that I have been, Tara has gotten me taken care of and situated. Remembered me by sight. She’s awesome and a keeper!
Do the nurse practitioners even listen to their patients? Do they communicate with the nurses calling in the prescriptions? I spent $238 out of pocket to get absolutely nothing accomplished. She told me I hat a UTI and would call in a …
I always appreciate how well the staff listens to their patients and are very kind. Special kudos to front office worker, Isabella, she is kind and efficient. I left my last PCP because the front office staff were rude so it is lovely to …
Care Professional are Good / Front Desk staff is not very friendly. When you are injured or sick it would be nice if the staff that greets and starts the care process would be a little more empathetic and maybe even offered a smile. …
Went to express care due to having tonsillitis. Olivia was amazing. Took the time and just chatted with me and had a great personality. I love the staff at this Express care and have made this my primary doctors.
Second time bringing our child here. Why is the front desk so rude and unwelcoming? Trust me – we don’t want to be there anymore than you do. But guess what?!! This is your JOB!!!!! If you are going to have people at the front greeting in a rude tone and annoyed be prepared for a lot more bad ratings. Absolutely terrible.
First visit was awesome, very professional.
Second visit, not so much.
Very rude & disrespectful nurse who checked me in. …
I wish the VA could take on all the aspects of the Beautiful People at Express Care of Ocala! Veterans would never have a complaint and everything life would beore beautiful! Thank you for doing what they never even fathom!
So quick and so nice! 45 minutes from walking in the door to walking out! Thank you! Staff is great!
Amazing staff with a great bedside manner! EC is very efficient and on top of everything, so I use them as my PCP as well! Starting and ending at the front desk with Bella, every visit has been quick, but thorough!
The MA and Nurse took great care of my son. They were personable, empathetic, attentive, and fast.
I can not put enough emphasis on how wonderful a young lady named Olivia is. I have high anxiety and don’t do well in medical environments, but she is so inviting and calming and because of her I returned to Express Care. Her …
I was there for a physical..the dr has no manner.dr melinda rogus arnp….ihave x ray a month before .they want another xray i got the new one in order for my physical to have the term.free of comunicable diseases…..at the end she did not …
Physician Robert makes patients wait 2 hours while he eats (very buttery) breakfast and comes into the room without asking any questions to say he’s going to give prescriptions not covered by the insurance. He never talked to me. He didn’t …
Ten out of ten DO NOT RECOMMEND this facility. I came in just yesterday with a massive amount of pain that’s still on going because my impacted wisdom tooth growing in. I had to practically beg the nurse to be prescribed antibiotics and …
Too much waiting. After the doctor saw my husband he ordered a blood test and it took more than 30 minutes later Roger the sample. This is unacceptable.
The staff is always friendly and thorough. They are great with my kids.
Waited 45 minutes past my appointment time because 3 walk-ins were seen ahead of me. …
Most of the staff I’ve encountered have been very nice… girls at check in, Tara, Bella, RN Dorothy etc. also NP Danielle. NP Chelsey is very sweet and genuinely seems to care and takes time to listen. However I was not impressed with NP …
pleasantly surprised. friendly, efficient staff. fair pricing. clean rooms. short wait time. I avoided going for a long time because I expected to be treated the way other locations had done in the past. I should have went sooner. I, someone who usually loathes doctors, highly recommend this place.
I absolutely love this office. Every time myself or my five children get seen, Bella in the front is so sweet to me and so patient. Olivia is always so nice and we good with the kids, and Danielle always makes sure that she answers all of …
Express Care of Ocala is always my go to for both mine and my kid’s needs! The nurse practitioners are always thorough in their exams and explaining everything that’s going on. My most recent interaction was with Tara who triaged me quickly. She was very efficient and made me feel much better before even being seen.
I love Express Care of Ocala. They are my go to medical center when my doctor’s office is closed or if I can’t get a quick appointment at my regular doctor and need to be seen. The nurses are nice and very helpful. I have never had a bad …
The most wonderful experience, the entire staff were so kind, from the receptionist,nurse,X-ray technician and Dr Robert Glore. He helped me more than I can say. Wait time under 15 minutes. Sincerely B. Wood
Have no sense of communication with patients. Tells me that visitors are allowed back and wait an hour and then no visitors? Heard a employee talking back to a patient because no communication In the front. Also pricings would be nice to …
Thank God for Express Care of Ocala. They are our go to clinic for years now. This review goes to staff that helped us out during covid.
They are the only ones who took us in. During the times when everyone was scared …
Awesome! I can’t say enough about our experience with Express Care of Ocala. The staff is very friendly…which is definitely hard to find these days! From the minute we walked in, everyone was extremely friendly and helpful. On top of having …
I received amazing care at Express care of Ocala. Unlike a traditional Emergency room visit I was seen almost immediately upon my arrival. The staff treated me like family.
John Everett
Fantastic experience! We were seen quickly for a cheer injury. Amazing, caring staff and clean environment. We’ll be making this our primary care!
Monday we brought my husband into the clinic after a terrible accident, the staff was very friendly and attentive. We had a ct, X-ray, bloodwork and full work up done and was out the door in 3 hours with all the answers we needed. The nurse …
In March 2022 I visited this facility. The medical staff was great, the office staff should be replaced. Was informed they did not accept my insurance (Aetna) and had to pay $288 for office visit and tests. Subsequently I was reimbursed by …
As I sat waiting for my scheduled appointment 3 walk-ins that got there after me, went in first. The office manager berated the receptionists for taking things to the provider and not to her because that is her job and that the providers …
I have been here a few times and have always received quick care and answers to any concerns I may have. The nurse practitioners are always spot on and I leave feeling much better after my interactions with the triage nurse. Sometimes there …
Highly recommend this facility. Brought my sick infant son in on a Sunday afternoon with a high fever. I was very pleased with the front desk check in and the intake procedure by the nurse. We were seen in a very timely manner by Carol and …
Even though the waiting room was packed, the wait time was not that long, doctor saw me right away probably a nurse practitioner, great place.
I went to the clinic for a sore throat, headaches, and a lot of drainage. No tests were performed on me. She looked in my ears and throat and listened to my breathing. She said I had a sinus infection. I asked about a COVID test and was …
Very pleased with my experience at Express Care of Ocala. The receptionist was very professional and considerate of my concerns. I had little to no wait, which was very helpful. The NP Rob who saw me addressed all of my concerns and …
Have never used walk in service until today. ALL
Staff were very helpful! Pleasant experience for dental pain. This is important to note, since after 4 phone calls to dentist about the emergent nature, they …
My boyfriend was sent here per work order. We get inside and the front desk lady, I believe her name was Taylor, was more concerned about refilling her medical mask stock than treating my boyfriend. My boyfriend took the last mask. She left …
From the time we entered to the time we left, the entire staff made us feel like each of them was looking out for our best interest. My daughter had a broken wrist and they were able to get us in without waiting. Within minutes we had our …
This place is a waste of time and money. Go in tell them the muscle thats been torn or pulled they go straight to the back and perscribe pills. 2nd visit tell them muscle is bruising wants an MRI of back and perscribed more pills. If you want your pill fix go here if you wanna get better find a different place.
Absolutely terrible what a joke don’t go here the doctor carol said she would check something and come back we’re sitting in the room 20 minutes then a nurse comes and says time to go, which I replied with we were not done We needed to …
BEWARE The absolute worst. They’re pill pushers and their provider Melinda Rogers is rude, disrespectful, ignorant, and has no bedside manner. She refuses to answer questions then walks out on you. Doesn’t explain anything and thinks just …
Been sitting here for over an hour, walked up to the front desk and they typed in the name wrong. Could have been out of here 45 minutes ago instead of waiting for my name, that would have never have been called. Horrible. It’s your job to …
My family has been coming here for years. We love the staff, the providers, and the fact that Express Care of Ocala is a one stop shop for all of our medical needs. We can get X-rays, CT cans, ultrasounds, and labs. I even use them as my …
On two separate occasions, we have attempted to bring one of our children here and they have closed the office BEFORE they’re posted hours. I understand not wanting to “work late” but it is an urgent care and we obviously need them for a …
Love this place. (Been twice) Does not feel like a walk-in clinic. Don’t get treated like you’re at one either. Great primary care treatment that is also fast. Plus none of those appointments for appointments like a primary care provider. It really is the best of both worlds.
I needed some medical attention on a Saturday, and here’s my experience: The place was spotless. The employees were sharp, considerate, and looked the part as medical professionals. I didn’t have to wait long. They had me fixed up and out the door promptly. I was impressed.
1st time here and they are AMAZING! At 1st I thought I was going to be here all day as the lobby was full and before you know it, those front desk girls moved that lobby really quick. They were passionate, attentive and humorous.
I also noticed they see patients as a primary care. Good to know.
I’m writing this review about Lisa the nurse who took me back yesterday for my stress and high blood pressure I was having. Lisa set me at ease immediately, she has a kind and loving nature about her that made me calm and reassured. …