We make every effort to respond to customer inquiries made during normal business hours within 24hrs. See more
Read More| Friday | 8AM to 5PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8AM to 5PM |
| Tuesday | 8AM to 5PM |
| Wednesday | 8AM to 5PM |
| Thursday | 8AM to 5PM |
22470 E Stephen D Hogan Pkwy Ste 110, Aurora, CO 80018
I arrived at the Denver Airport late in the evening and picked up my rental car at Alamo. Because I wasn’t quite that familiar with the highways, I used my GPS to guide me to my hotel. The GPS routed me to an airport access road and not …
Lol, got this bill (6 years later) saying that I owe a bunch of money. I dont feel like battling this as I have a bunch of other obligations. But if I ever find myself in CO again, I’m gonna steer clear of that highway. Make sure you put in Maps that you want to avoid all pay tolls. You’ve been warned.
Funny how they keep saying that the bills get sent to the registered address. We have been using the tolls for our trucking business and they still have not figured out how to e-mail me a statement let alone mail an invoice! I found 9 …
Awful lot of 1-star reviews because people are too unobservant to notice the signs that are literally posted everywhere. It warns you when you’re getting on, as you’re driving, and before you get off. It even tells you in dollars and cents …
It says open but they don’t answer calls. Edit 6 months later and they are scam business. I pay a toll bill online and click pay ALL tolls, and somehow two tolls were not paid and I get a collection. THE biggest scam Colorado has going!!! Why would I skip that toll but pay all the rest. How does that work sway?! Negative stars.
They require a prepaid balance. You must always have $35 dollars in the “prepaid account”, if you dip too low, they automatically charge you. The only way to stop this is to 1) No transponder 2)close your online account 3) use the bill …
C-470 Highway is great, but paying the tolls a nightmare. I closed my account with Express Toll Service Center in October because I moved out of state. I had a $62.00 credit on my account when I closed it. On December 1 (90 days later) I …
I unfortunately didn’t know I was entering an electronic toll road system as I left the Denver airport. Unfortunately, the rental car company DID NOT warn me or offer options when I rented the car. Once I returned home, I called the Express …
I wish that it cost less of course, but from where I live (way east of Aurora off Smoky Hill) it’s the only viable option for timely and hassle free travel in and out of Denver. I suppose I could “go around” or use Gun Club to save some …
Very efficient in getting my girlfriends account merged with mine. Very polite. Surprisingly excellent service.
This company should be shut down. The way they operate is an absolute scam an should not be legal. Stop harassing and trying to intimidate me for $14 for using a road that is secretly a toll road. I hope someone with more legal capabilities than myself figures out how to put you out of business.
Billing errors, and the absolute WORST customer service. If you want to waste some time, call the customer service line, they’ll tell you they are resolving the issue, they won’t, and then you can go back and forth with customer service …
This place is border-line fraudulent. I’ve attempted to search my bill online for two years using my address and plate number and to this day I’m unable to locate my billing information. I called the toll-free number, as I finally received …
“we can’t control the post office” is the call center Mantra. This ‘business’ is operated like a beachside coffee stand. Overcharge and dismiss. Mistakes are unapologetically made, and the customer must then use their own time/efforts …
Went to renew my vehicle registration and was informed that there was a hold from Express Tolls. I was told that, even though I set up an Express Tolls account, it was only debiting my card from the date the account was opened. The old …
Impossible to get a hold of. I have tried calling during office hours multiple times and the automated answering machine says that no one is available.
They have mixed up my account numbers and made it so I was paying someone else’s …
Just received two bills for tolls. I never received any notices until both were past due. I called and they were able to lower each bill but I feel like I got ripped off. The operator told me “we are not sure why you were not contacted at …
Never even knew I went into an “express lane”. Didn’t get a charge till over a year later. This is such a scam, what a scumbag company. Don’t even flirt with the left lane on I70 I guess. Don’t want surprise tickets with late fees over a year later.
I would give no star and thumbs down if I could. If you use the toll road and uhaul, you’ll get charged for the same bill twice. PLUS, if you pay by mail, Expresstoll will lose it and then charge it again. Another reason we moved out of Colorado forever! Never to return…
I moved from Texas and for the time until I changed my license over set my Texas registration to my mother’s house in Texas. I had a couple of toll bills from last year, but they did not send any of the invoices to that address until enough …
CHECK YOUR TOLL BILLS!!! I caught E-470 fraudulently charging me for tolls that I did not make. …
I have an express toll account and use the toll road occasionally when traveling, I don’t live in Colorado so they don’t make much of me. This month I get 17.70 in tolls for the same plaza all on days I can prove my vehicle was in WY and …
Their website is shady people. Be careful when you make a payment. They default to an option to have you enroll in their service and charge you $30 more than your toll. Also after you pay there website goes back to the payment page instead …
I used the toll road many times before I realized I was being charged. I’ll never take this toll road again, it’s pointless anyways considering I can get to the airport in the same time WITHOUT GETTING CHARGED. I tell everyone I know to …
I have had several very bad experienced with using the tolls. First, I have never received a bill from them until after a late fee has already accrued. One time I received a bill so late that I ended up paying a $20 late fee for a bill that …
Very poor customer service. Got put on hold and the rep never returned. After 25 minutes on hold I hang up and called again. Now it’s 5 minutes to 5 pm and I get another rep on the phone. She quickly hung up on me after I asked a couple …
Rosa ID # 4068 absolutely rude she talked over me and would not let me speak or ask questions. Definitely needs a refresher course on customer service etiquette. I simply asked for totals of all invoices or to have the accounts merged into …
I’m know no one actually looks at this reviews
If they do they should know I would only buy a express toll pass if they had more free DC fast charging. I think there’s only one and is always out of service. …
I received a License Plate Toll Statement for the Plaza D North location that I felt was in error because I had not used the toll road on the specified date. I called the number listed on the bill and was treated very courteously by …
I received a bill for use of the E470 in September. I called to let them know I haven’t been to Colorado in years let alone last month. Eva 167 was wonderful. She reviewed the statement and images and informed me that it was a digit mixup and cleared my charge. She made it quick and painless.
In this day and age, I just don’t understand how express toll doesn’t have a way to email people when they have an amount due. I changed addresses and never received a bill for $4 (despite having a mail forward) that went to collections on …
We live our of state and Drove through on one day in July and got 4 bills from Sept through December for one days tolls! Outrageous. Why couldn’t they bill all at once instead of this drawn out process? What a waste. So frustrating to deal with. $20 in tolls just to drop someone off at the airport.
I just received a bill for a toll dated 1/7/2022 for a plate that hasn’t been on a vehicle in 9 months. I traded that vehicle in, and still have the old plates in my garage. I will be contacting my state rep and senator.
Phone number is incorrect. I have tried both the 303 and 800 numbers and get a busy tone, then hung up on. I am unable to get my tags updated due to a 45 cent balance. I tried paying it online, and the money came out of my account, but I cannot view a receipt or get the bold lifted to get my tags updated. Absolutely the worst.
They sent me an erroneous bill full of late charges for roads in a state I have never driven.
Don’t know how they managed this but sent the bill to an address that I haven’t lived at in 2 years. Car has been registered at the new house twice and my DL is updated. Tried to call 5 times but the line disconnects immediately
For 14 years (since 2008), I have been getting ExpressToll monthly statements for the previous homeowner of my home. Every letter I have returned to the sender. Today, the monthly statement was damaged during postal mail transit. Therefore, …
The customer service is very bad. We have problems with our bills every time we call as they change settings their either delete transponder, change auto drafts or delete the accounts all together yet somehow the bills never clear. On the …
They can not send a bill or connect an account to make it easy. Worse company ever. If anyone reads this check out a company called ROADIS …
Was a member for years but repeated calls to update the account with multiple temp tags is ridiculous. Called today and representative was clearly annoyed with speaking to me. Never resolved the issue at hand or had a clear direction to …
I just don’t understand the way they operate. they’re making a lot of money and they have the worst service ever. Most of the people fells like they’re getting robbed when they go through E470. Not good at all!!
Lesson learned. We drove on the toll road which apparently records your license plate and sends you a bill months after the road is used. I tried to pay the toll online, but they try to make you sign up for a service that I don’t need, …
If I could this company zero stars I would. Customer Service is horrible, they do not try to understand the situation or resolve any issues. However, they will tell you that your account is self-managed and you are solely responsible for …
I got charged a toll after their cameras misread a plate. They claimed it was the first time it happened, but refused to do anything else to solve the problem. After sending me a transponder I didn’t request, they charged me for it and …
I have had a couple tolls that I never saw a sign. Usually I tried to pay the toll right away and it will have an error code. Of course the errors go away when they send you a bigger bill, so they can rob us more. Toll roads are to screw …
Customer service is horrible. We did not recieve any statements for 6 months and they are charging us over 30 dollars in late fees. I was basically told they could wave a 5 dollar fee or I could sign up for an account. I was told the reason …
Honestly im so confused because yall say how accurate you guys are but you guys keep sending me toll bills saying its my car but the liscense plate number attached to those bills isnt even mine.
We have never driven our car in this state but received a bill. It’s frustrating to waste time on getting it cleared up.
I received mail from expresstoll regarding an unpaid toll fee from almost a year ago. First agent I spoke to was pleasant, helpful. He explained the situation, I agreed to pay $28.95 including a $20 collection fee. The automated system …
I was visiting from out of state and navigation turned me onto one of their roads. I noticed when it was too late, but hurried and registered for the short section of road (about 2 miles) that we went on. We ended up getting charged $35 for …
The customer service is so rude and unhelpful. I had an outstanding toll that I tried to pay online multiple times but the system was down. I finally called and they said there would be additional fees. I explained to them that the system …
Got a bill in the mail saying I owed about $47. No way, since I went for one trip to CO. I live in a completely different state. We have moved (in state; not CO) and the dmv at my state was processing my vehicle address change. In that …
Im from out of state. I was driving a rental car from, and returning to the airport. I had no idea I was on a toll road, your signage is non existent, or vague at best. I did see one sign that was on an exit of the road I was on stating it …
How frustrating it is if you don’t have a express way account to add a rental car to. I talk shannon about the bill I receive from fox rent a car to verify the toll description with there records. I was told that if she typed in the license …
This company is a scam! They charged people all those late fees by sending bills for the wrong addresses just to make more money! This is not legal.
This is a predatory company! I feel that these “services” are something China would approve of but it is nothing more than extortion. Get a life to any employee’s who stand with this nonsense. …
This is a good place to lose your money you post signs on the highway that you can’t see as you’re driving by maybe you should put a sign that says your toll fees with express toll pass and prices without pass I now have a 200 dollar amount on Highway 36 to Boulder 2 to 3 days a week It’s all I go
I hate you guys, so so much. Your website is garbage it just took me an hour to make an account because it kept glitching. Thanks for robbing us for driving on the roads OUR TAX DOLLARS ALREADY PAY FOR. Again, I hate you E-470 and that Colorado even allowed this.
Paid $150 for a couple of tolls because they were sending the letters to the wrong address. The telephone operator people were great though.
They double charged me for a toll and tacked on a late fee. Ridiculous. Their predatory way of trying to charge extra by having opening an account with them as the default is also sketchy. Would rather sit in traffic than give these leaches any more money.
The billing process for this toll road is ridiculous. We have one transponder on my wife’s car, I had one on my vehicle but got a new windshield and it doesn’t work anymore (I know, I know E-470 management, I can get a new one…. I just …
There toll system is such a cluster even the customer service doesn’t understand it. you will be charged a different amount depending on the plaza, time of day, lane, direction, number of axles, color of sky, color of car. people in the …
Tried to pay my $9.00 bill online and was required to pay an additional~$20 in pre-paid tolls. I don’t live in Denver, why would I prepay for a road I’ll never drive on again? …
Called customer service and they literally did not answer any questions. I asked where the tolls were and just got ” I don’t know I don’t have a map. I can’t tell you were going to burger king” over and over again. Did not give agent number or answer any questions. Couldn’t even tell the dates of when this happened.
The only reason this company has 2 stars is because the customer service people are always friendly and helpful. Otherwise, the company is incompetent. I have an account with them, and instead of calling or emailing me about an …
I am just floored at the amount of fees this toll service is able to charge and they won’t break it down for you either, an interest rate, nothing. My son was incarcerated in another state, I went to get tags for his vehicle so I can bring …
0 starts. No idea how I got this bill, now I have a bill coming from an attorney. They should have to have toll booths or something that shows you going through them illegally. This is weird. I’m NEVER using a toll road on 470.
Payment was cleared one day after due date and I get charged a $5 late fee. Clearly Colorado has a bigger issue than water rights or the ever-growing stoned homeless population.
Received a bill for $4.60 for some toll road in Colorado. Neither I or my car have ever been in Colorado. This company is scamming people if they don’t pay attention to their bills.
I’ve proved in writing that I don’t own the vehicle. They are still trying ruin my credit for 5 bucks. They clearly have a system in place to scare people that don’t use the road into giving them free money. How is this legal? Let’s start a class action law suit.
Express toll is the biggest corrupt business I’ve ever seen. Or should I say business owned by the government. This is a outrage. Just start reading these reviews. If not government owned they would be out of business. What low life’s.
Im from Idaho and trying to learn the cost to take E-470 from where it meets I-25 south of Denver to where it meets I-25 north of Denver and how I would pay the fee? …
I tried to get help explaining a bill that was sent to my old address, but their phones are down for service. Why should I be charged a late fee if they sent a bill to the wrong address, yet have no customer support to help resolve the issue?
TOTAL SCAM! Paid the amount on the toll ticket well before the due date & 4 months later got another bill in the mail for a bogus late fee. Just double checked the dates and amounts on original invoice and confirmation of payment, and …
They are scammers. They sent me my toll bil 5 months later and added 25$ penalty as a late payment. What federal or state departments regulate them? Almost 90 % of the costumers are dissatisfied with their service and they are robbing drivers.
I was impressed by the fact that I got a toll read that was not mine. When I called to dispute, they checked the visual versus my actual car and saw that it was a mistake and immediately credited my account. Since the toll readers are computerized, sometimes mistakes are made, but are easily remedied.
This is a fine way to get around Tabor while the county’s representatives profit personally from these excessive tolls. They can put a hold on your tags and prevent you from renewing, but it’s “not a tax.” Good job grifting the people county commissioners! You’re a bunch of thieves who “alleviate traffic” and pad their pockets.
Two stars cause I have had positive interactions in the past. I commuted 470 for 6 months and paid bills. I took NW Parkway 1 exit twice and never received a bill for those tolls. A year later I am paying collections over $70 for 2 tolls cause no one could remedy it and I want it off my mind.
If I could give a negative rating I would. Ok where do I start…. first off the road double charges you even when you drive by it, the roads are so bumpy and horribly maintained, they charge you for every little detail they can think of. …
I think this place is running a scam! They sent me a bill for driving my truck on toll road at 4:20 am, and I don’t even use that truck anymore! Is disabled and parked in front of my home. When I called to protest, she (operator #823) …
Do these bills ever end?????? I’ve received my THIRD bill today. I’m starting to wonder if this is a fraudulent company. The amount gets higher and higher each time. I think they see that I paid the first one so I’ll keep paying the others? …
I sold my car on November 11 but I was charged for it going through tolls on November 14. I called customer service and they decided it was my problem to resolve. They know it was on a truck so why don’t they put these charges on the truck …
Today I just wanna set up express till account but websites not allowed me set up then I called the guys told I owned one bill in 2018 totally $75. I never missed the payment in my whole life, I really know I have this bill.I promise after …
Received a bill for $9.25 for some toll road in Colorado. After checking invoices on their site, they are claiming my car drove through a toll road in Aurora. Neither I or my car have ever been in Colorado. After reading through the other …
I have an active account. I did not add my families’ new plates, yes that’s my fault, however the fines I accrued are astounding…EVEN WITH AN ACTIVE ACCOUNT. DO BETTER EXPRESS TOLLS. Just so the reader knows why I’m upset-$420.00 in fines …
Used the toll road when I was moving. Accrued a $4 charge that had all the statements sent to my old address. I have paid other bills since then on the same vehicle, but they found this old charge from over a year ago. With late fees, …
I registered a car, they wrote down one number wrong on my license plate. The car that happens to have that plate has been going through the toll on my dime… I emailed to get it corrected, and it’s MY FAULT that I didn’t catch THEIR …
I’m super dissatisfied with their customer service and the way they operate this toll system. I was charged $220 fees for the toll + late fess I was never aware of. They sent it to the wrong address blaming DMV for that. I a have a proof …
Absolute crooks! I logged on to their online platform to pay my toll bill in September of 2022. I get a collections notice in the mail in January 2023 saying I have unpaid tolls from June of 2022. When I called and ask why that wasn’t …
Charged me tons of money in late fees for a bill I never received. I have already spoken with customer service who I confirmed my address with and they told me it was a USPS error they wouldn’t be held responsible for. Why am I held …