Eye Care and Surgery was established by Lee Thomas Helms, MD in 1987 with the objective of providing excellent comprehensive eye care to the patients in the Roanoke Valley while emphasizing compassion and Christian values. The number of eye care providers has grown to 3 comprehensive ophthalmologist and 3 optometrists and the number of office locations has grown to three including Roanoke, Botetourt, and Smith Mountain Lake.
1960 Electric Rd Ste 1, Roanoke, VA 24018
Excellent
Quaint office and friendly staff
Great staff! Very caring and professional.
Never had any bad experiences with them staff nor doctors.
They are caring and very good at their profession.
Always busy. Doctors and staff are always professional and courteous. Waiting times are usually pretty long. Be prepared
Dr. Till and his staff are professional, knowledgeable, and courteous. I highly recommend them. My care has been excellent.
Eye Care & Surgery is great. Very professional. Dr. Eng is terrific. Significant eye surgery; perfect rests in my case.
I was fortunate enough to be referred to Dr.Till for cataract surgery. Had surgery on both eyes. Could not have been in more gifted hands. Thank you Dr.Till.
The amount of time the Doctor actually spent with the patient is pathetic. Quantity/Quality. The technicians run the show and the doctors shake your hand and send you on your way.
The worst scheduling and communication.
My wife asked for an appointment which was some time in March then she asked for an emergency one which was on Jan. 19th. When at 1 pm on Jan. 19th, we got …
Went in for regular checkup but Dr. Till found a problem and immediately made an appointment with the specialist. Would probably lost my vision. Dr. Till is a very thorough doctor.
Dr. Thompson saw me on an emergency basis and quickly diagnosed the issue, and developed a treatment plan. Professional highly trained friendly staff.
Pleasant professional staff. Dr is first class, very knowledgeable and takes time for questions and communicating my conditions and options. Often very busy and expect to be seen later than scheduled appointment time.
I had cataract surgery on both eyes and am very pleased! I may have to wait a little but well worth the wait. Very friendly staff and Dr. Till is the best! You can’t go wrong with him.
Dr. Robinson and his staff are consummate professionals. They have cared for my mother as if she is a family member for over 2 years now. The attention to detail and perseverance they have exhibited toward her condition without any …
The doctors and technicians are amazing but their receptionists are rude. Bri who answers phones for the Roanoke office is rude and not very helpful at all. I will not be returning.
I had the pleasure of using Dr. Till. I had cataract surgery and everything went very well. He also discovered the beginning of macular degeneration, and has kept me update when I need to have it checked. I would highly recommend Dr. Till …
Horrible handicap parking spots! I dread parking here, with only 2 handicap parking spots, there is never one available when I’m there. Plus, rugs that are trip hazards to the elderly and impaired. This us a professional medical office. I expect better.
To bad -0 isn’t an option. This place doesn’t even deserve one star. The staff is absolutely horrible. Took my four year old here due to her having some headaches her doctor wanted to rule out any eye issues. The lady (Tammy) who called my …
My family and I have been patients of Eye Care for years – they are amazing doctors and their staff is friendly and easy to work with. We have visited both the Roanoke and Smith Mountain Offices. Dr Kevin Coolbough assisted my father when …
Very pleased with the staff and doctors at Eye Care & Surgery. Dr. Boothe was very kind and caring. Explained how nutrition would play an important part of eye care and what the ramifications could be if I did not control my blood sugar. I would highly recommend this office/doctor.
On a Saturday, my wife got accidentally scratched in the eye by one of our kids. After a couple of hours, she was in so much pain that we called Dr. Patrick Bradley, who was on call that day with Eye Care and Surgery. Dr. Bradley had us …
Eye Care & Surgery truly does provide eye care with compassion. Dr. Coolbaugh was so comforting as I visited for my first adult eye exam. As someone who had always had perfect vision and never needed corrective lenses, I was quite …
I have been a patient for a long time. Excellent staff and wonderful service. I understand some appointments are farther out than other places, but I know they see many patients with such great care. The doctors are highly valued in the …
AWFUL Customer Service … had 2 missed calls last night from them and my appointment was today at 1pm (not an appointment reminder- already got that), just got a call at 10:15am to cancel my appointment for an “emergency” this …
Although I have not been there. I’m hurt to know that with a new hire that had a miscarriage (first attempt of starting a family) and a drastic death in the family that they would fire someone. And that the other staff was so rude to such a …
The professionalism and knowledge of Dr Bradley and staff was exceptional. The follow up visits with Dr Bradley, to make sure there were no issues went well. I trusted him and staff because of the experience they’ve had with my condition and procedures. I was extremely pleased. Plus he is so darn cute!
I have been a patient at Eye Care & Surgery for 20 years. For the last 3 years, I have been treated with no respect by several office staff when scheduling or rescheduling my annual eye exam. Since I am a diabetic, I have decided to look …
Would not recommend. My appointment was a referral, and rather then call me to schedule it, they called my referring doctor. When I called to reschedule, they were not accommodating. After the appointment, they had none of my billing …
Had a lovely experience here today. My ophthalmology assistant, Lacey, was so kind and personable. Dr. Boothe is very knowledge and kind as well. Thank you for many years of good eye care!
The times I had to call with a problem. I was given an appointment for the problem that day or early the following day.
Professional and personal staff that explain the process and test. I appreciate the friendly and professional attention i receive .
I am very frustrated with this office. Dr. Booth is great however i can’t make an appointment for myself and my 2 sons. They want me to come multiple visits and take more time off work than necessary. They just keep saying it’s policy. …
I was going to remove this review; however, after thinking about it, I cannot. This company offered a “free consultation” for Lasik surgery. After finishing the exam they tried to charge us $40, for an eye exam and a contact fitting we did …
This group is just awesome! The level of customer care especially from the gals at the Electric Rd office is off the charts. They are kind, responsive and thorough. My first eye exam with Dr. Driscoll was like none I have had in Roanoke or …